Keystone Homes Reviews

I'd give zero stars! Highway robbery. They will charge you 3x what you think you are paying and find every reason not to give your money back! Beware. Awful customer service. They will make promises and not follow through.

We bought the trailer brand new. Have pulled trailers before didn't realize the mistake we were making. Plumbing issues, things falling apart, for design poor quality. They love using Castle Rock tires which are known as cherry bombs, watch the video it is so worth.

We bought a Keystone home. It is now 3 years old. The stairs and upstairs floors squeak all over the place. There is a leak in the shower. They refuse to correct these things. I understand that these things can happen over time. Lots of cracks in the walls that we are constantly trying to clean up. But within the first few years, a home should be solid. My parents have a 20 year old home and the floors don't squeak and creak as bad as this. We've already spent $1000 in floor repairs, but new squeaks just keep popping up. It's a losing battle. It's easy to see where corners were cut. Just a really, really poorly built home. Unless you have absolutely no other choice, find a better builder.

Not Environmentally Friendly. I purchased a townhome from Keystone 3 yrs ago. Adjacent to my subdivision I have watched Keystone clearcut a tract to build single family homes. Clear cutting was not necessary. It created less work for Keystone.

Very dissatisfied with the Keystone's warranty process. We have a wall in our bathroom that is not square and bowed out. Keystone refuses to fix the issue. If you buy a Keystone home, make sure to get everything fixed before you close on your property. If not, good luck trying to get it fixed.

I bought a Keystone home. At the time I purchased the home certain repairs were supposed to be made. 2 years later the repairs have not been completed. The entire second floor is not level. They came and checked the floor and said it's not bad enough to fix. Guess what? There shouldn't be any leveling problem that shouldn't be addressed. Now I have to find a lawyer to sue them to fix it. Beware of Keystone Homes.

When I had Keystone build my home I pointed out several things wrong and was told they would fix them. Well almost 2 years later the issues have shown up that they didn't fix causing mold in my house and repairs that were done half-assed. The company supervisor build the master shower wrong causing it to leak the whole time. I had to take time off from work and provide the electric and water and gas for them to make repairs and this was during the holiday season so I had to redo all the holiday plans, the company to this day will not talk to me about these issues. I am getting ready to take them to court over all this and have the proof of their neglect and unwillingness to listen. I love my home but can't say the same of the company or their service. Think twice folks.

In 2007 I purchased my home from Keystone in Rolesville NC at the Hampton Lake community. The 3000 SQft home look great from the outside and the model home look splendid. I was sold on the same model as the showroom and hope for a wonderful new beginning. First troubling concern was that we were not allowed on the construction site without an advance authorization. The material used to build this $270k home was nothing different than what is used to build a trailer home. The structure (walls) shake throughout the house when walking on the lower level. Most walls (upstairs and downstairs) make loud squeaking noise when walking on the floor adjacent to the wall. It must be the cheap material and labor used to secure all the partitions. The warranty they offer would not send a qualified person to come fix the issue.

Our home was purchased in 2008 from Keystone Homes. The first weekend in our new home, it rained and the ceiling over the dining area began to leak. We had to place several buckets in that area. We called the office number and left a message. We were not contacted until that Saturday morning and was told someone would be out on the following Monday. The gentleman came in and conducted the worse, worse ceiling touch up ever. We continued to complain until someone came out to search out the reason the ceiling was leaking (they claimed a vent was left open but there are no vents at the top of the home. Then they stated it must have rained through the eave of the home). Finally we had no more issues with the leaking ceiling.