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Very dissatisfied with the Keystone's warranty process. We have a wall in our bathroom that is not square and bowed out. Keystone refuses to fix the issue. If you buy a Keystone home, make sure to get everything fixed before you close on your property. If not, good luck trying to get it fixed.
Buyer beware!! Keystone wants to sell homes but does not live up to its statement of outstanding customer service. I have been trying to get my lawn fixed/repaired since moving in (May 23, 2017). Keystone has never responded to my letters, etc - only sending a couple of individuals out to basically do nothing. When initially installing my lawn they did not grade properly, along with not tilling out large rocks (I took over 3 full wheelbarrows of rocks the size of my feet), and putting no topsoil down.
The mesh that was put down was just put down over the weeds which then pushed the mesh up, which then had to be removed, as we could not mow, etc. When raised, this created large channels/gullies of water runoff. When the workers did come out, they also took out some large rocks, but did not fill in the holes, only putting some dirt from another construction site onto a small portion of my lawn. So now here I sit with numerous holes in my yard from rock extraction from the workers, large areas of my lawn without topsoil and numerous channels of water runoff, along with standing water from improper grading not allowing rainwater to properly runoff.
This is NOT a ‘grass is not warrantied’ issue, but an installation issue as grass needs a proper foundation to be able to grow and Keystone did not put in a proper foundation! This is how Keystone treats its customers after moving in. I have even filed a complaint with the Better Business Bureau - and 3 weeks has gone by and still no response from Keystone!! Buyer Beware!!!
I bought a Keystone home. At the time I purchased the home certain repairs were supposed to be made. 2 years later the repairs have not been completed. The entire second floor is not level. They came and checked the floor and said it's not bad enough to fix. Guess what? There shouldn't be any leveling problem that shouldn't be addressed. Now I have to find a lawyer to sue them to fix it. Beware of Keystone Homes.
I built my house back in 2011 along with 25 other homes in a development in Honey Brook, PA. At some point throughout the last seven years high winds have come through the area and have blown off shingles and since it's only been a few nothing was really note-worthy. Recently on April 4th, 2018, a windstorm came through our development and damaged at least 11 homes and my home also received siding damage. With all of the neighbors filing claims with their homeowner's insurance companies, it has been brought to light that every contractor that has come out has said the builder and/or their contractor put the wrong shingles on our homes, they are not wind-bearing shingles.
Needless to say, you call Keystone and they won't return our calls. I don't know how I'm going to afford a new roof since I thought I built a home with a 20-year roof and I haven't even had it for seven years. I love my home and neighborhood but with all the other issues I've had in this house (since the furnace and air conditioner is "builder's grade" I've had those repaired three times in the last year and a half) we've seriously considered moving. I wish someone would answer the phone and help us out.
When I had Keystone build my home I pointed out several things wrong and was told they would fix them. Well almost 2 years later the issues have shown up that they didn't fix causing mold in my house and repairs that were done half-assed. The company supervisor build the master shower wrong causing it to leak the whole time. I had to take time off from work and provide the electric and water and gas for them to make repairs and this was during the holiday season so I had to redo all the holiday plans, the company to this day will not talk to me about these issues. I am getting ready to take them to court over all this and have the proof of their neglect and unwillingness to listen. I love my home but can't say the same of the company or their service. Think twice folks.
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Fast build ends up in lousy marksmanship. Floor and wall noises and vibrations throughout the house. Little to none topsoil left for a lawn. For more info get here: https://www.facebook.com/KeystoneCustomHomesBeware/. Share it to help others!!!
In 2007 I purchased my home from Keystone in Rolesville NC at the Hampton Lake community. The 3000 SQft home look great from the outside and the model home look splendid. I was sold on the same model as the showroom and hope for a wonderful new beginning. First troubling concern was that we were not allowed on the construction site without an advance authorization. The material used to build this $270k home was nothing different than what is used to build a trailer home. The structure (walls) shake throughout the house when walking on the lower level. Most walls (upstairs and downstairs) make loud squeaking noise when walking on the floor adjacent to the wall. It must be the cheap material and labor used to secure all the partitions. The warranty they offer would not send a qualified person to come fix the issue.
The problem was reported in my first 90 days report and multiple time after. Keystone never took care of the problem. Twice, I paid a $200 fees to the warranty company to have someone come and determine the problem. Twice I wasted my money because they sent incompetent people who had zero experience with home structures and couldn't help. I even offer to pay out of pocket for if they could provide me with a solution... But it seems that it fell into deaf ears. I advise anyone hunting for a house to stay away from Keystone home Builders. Their home quality is "zero". Their workmanship is "zero". Their after sale customer service is "zero". Their ability to be competitive is "zero". The material used are worth "zero". Their overall rating is "zero". If anyone is interested of seeing what I am talking about please call me at ** and I will show you my house and let you know why you should not buy from Keystone.
We have been watching the construction of their homes in Cave Creek, AZ ... all of which is being done ENTIRELY, from the ground up, by "undocumented workers." As my father is a building contractor, I have grown up around quality construction. Every review we have read here concerns the shoddy construction. Maybe that has a thing or two to do with the unqualified builders. We noted that the website for Keystone Homes claims that they are "family owned" and blah, blah, blah. Rest assured, all of these homes and everything about them is the result of untrustworthy illegal alien construction. We are so glad we looked into this situation before considering buying from these charlatans. Is there one review here that doesn't mention leaking roofs, etc? Keystone--you get what you pay for!
Our home was purchased in 2008 from Keystone Homes. The first weekend in our new home, it rained and the ceiling over the dining area began to leak. We had to place several buckets in that area. We called the office number and left a message. We were not contacted until that Saturday morning and was told someone would be out on the following Monday. The gentleman came in and conducted the worse, worse ceiling touch up ever. We continued to complain until someone came out to search out the reason the ceiling was leaking (they claimed a vent was left open but there are no vents at the top of the home. Then they stated it must have rained through the eave of the home). Finally we had no more issues with the leaking ceiling.
To our surprise, more continued to take place. After about six months, we decided to use our dishwasher. The dishwasher ran so loud that we had to scream to talk to each other when it is running. Needless to say, we have used the dishwasher maybe 10 times (5 years) since we have been in the home. When the heat or air condition is running, you need to put in ear plugs. We never received a call back in reference to the issues. Well, next we complained about the upstairs. When our children get into their shower upstairs, we are almost sure the tub is going to fall through the ceiling. Nail heads are popping through our walls and ceiling; we were told it was normal. The ceiling in the family area look like waves in the ocean; we were told that was normal as well.
We complained at the beginning of our move in of no linen closet upstairs or downstairs and we were assured it was. Needless to say, they sent us $200 to purchase a cabinet to place in the laundry room where there is no space to open the door. We were also told our backyard would be re-done, however to no avail to this day.
There is so much wrong with this home and for 5 years we have hoped to get a call back from the President of Keystone Homes; however, no success. We are very, very dissatisfied with our purchase yet with nowhere to go. If we thought an attorney would help us, yes, we would contact one. However, I feel there is nothing to do but to continue to pray for a move. Several neighbors and I have walked around our subdivision and notice poor placement of outside porch columns. One neighbor had hardwood floors put down and was told by the contractor that his steps had no brace under the steps and the steps could have collapsed. Several of our neighbors complained about the loud dishwashers and heating and air units. We were told it is because Keystone used the cheapest materials and that the home are not insulated well at all.
We moved from an old outdated home and dreamed of starting in a new home. Never did we experience these types of issues in the older home and I never dreamed we would experience such in a new home and after receiving good reviews about Keystone Homes. Many nights I cry about our purchase and as I stated earlier, I will pray until somethings happens.
My husband and I paid $15,000 in earnest money to have our dream home built by Keystone American home. The home was to be built in a subdivision named Rachel Ridge in Surprise, AZ. We paid the money in January, 2008 and the home was to be completed in late July-early August, 2008.
In June, 2008 we realized that work had stopped on our home. We asked the builder what was going on and was told that the banks had stopped providing money to complete the homes due to the housing market. Keystone would have to sell their empty spec homes prior to receiving any more money to complete the homes. Our home wouldn't be completed until the end of the year. They offered to us the purchase of the model home of the floorplan we wanted at a large discounted price. We decided to go with that since our home we were having built did not have the same number of upgrades as the model home.
We completed the paperwork with the builder on July 3, 2008 and was told by the project manager to have our renters for our home we were moving out of to put in their 30 day notice at their apt. complex. This way they would be able to move into our previous home the beginning of August. We did exactly that. My husband and I went in and signed the last of the paperwork with the broker the 3rd week in July and was told it takes 24-48 hrs to get the title on the home and close. We were to be moved out of our home by the 1st weekend in August.
By that Friday, August 1st we were told that we would need to find some temporary place to be for awhile by the broker due to the title companies not wanting to work with Keystone American so we could close on the home. We had to move out of our previous home on Sat. August 2nd because a rental agreement had been drawn and our renters were set to move in. However, Keystone American could not close escrow on our new home. My husband and I and our 4 children had to move into a 1 bedroom suite hotel for almost $500 a week. No communication had been given to us from Keystone American that there were problems with them being able to pay their subcontractors or having problems with the title companies.
We found out that Keystone American had 4 open cases against them and filed through the AZ. Registar of Contractors for mechanical liens on the homes. We met with Keystone American, in which the president of the company would not come in and speak with us or address our concerns on Monday, Aug. 4th. My husband and I took our 4 children into the office with us, along with a neighbor who also had placed $15,000 down for earnest money, and told Keystone American our concerns. We communicated that we would not just sit there while Keystone American took our $15,000, not provide us with a new home and have us homeless living in a hotel for $500 a week. Keystone American came back with an offer for my husband and I to take pre-possession of the home however we would need to put $4,000 security deposit down and pay $2,000 a month for rent. We declined that offer.
Later that day we were informed that Keystone American was in fore closure on the homes and could never close escrow on the home we were purchasing. Later that week we were asked by the bank that is taking over the homes if we wanted to buy it when it foreclosed and went to auction in November. We would have to bid $1.00 higher than the bank and they would tell us what they were planning to bid for. No money has been refunded to us and we had to look for a least expensive place to live since the hotel and cost of food was becoming too costly. Plus, in addition to all of this our children were due to start school on Monday, and were enrolled in the school in the new subdivision. We have had to unenroll them from that school and place them back in their old school until we can obtain a more permanent residence.
We are out of $15,000 in earnest money, $500 (we will have to pay another $300+ for another temp. placement) for hotel costs and hundred of dollars out of food having to purchase eating out or buying food daily. My husband has had to take 2 weeks off from work due to this situation. Our family has been extremely stressed which has affected our health, caused a lack of sleep and anxiety in 2 of our children regarding the recent changes and the unknown of where we will be living.
Keystone Homes expert review by Joseph Truini
These home developers build one- and two-story single-family homes, quad homes and townhomes in the Greensboro, Burlington and Winston-Salem areas of North Carolina. Home buyers can build from the ground up or choose from already-built models for a quick move-in.
Award-winning designs: Home buyers can select from dozens of buildable and already-built homes in north-central North Carolina.
Locally-owned: Keystone Homes was founded in 1996 by locals to the Piedmont Triad.
Customizable: Add sunrooms, lofts, studies and formal living or dining areas to floor plans. Other add-ons like gas log fireplaces, a kitchen island, large walk-in shower or double sink vanity are also available.
Cost: Prices for new homes start around $147,000 and cap out at $500,000.
Financing: 100% financing programs are available with competitive interest rates through local preferred loan officers, plus Keystone Homes partners with mortgage professionals and employs an in-house finance expert on call 24/7 for any related questions you might have.
Keystone Homes Company Information
- Company Name:
- Keystone Homes