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Reviewed Aug. 21, 2023
Irma went above and beyond what a realtor does. She knew my husband wasn’t well so she guided me thru every step. It was an enjoyable experience. I never felt pressure. She knew what my needs were and always respected it. Plus she’s got a great sense of humor and knowledge that went beyond my expectations. I am so grateful to her for finding a home I love.
Reviewed July 28, 2023
I have never had a such bad experience trying to buy a home as I did dealing with Colleen **. She is the most unprofessional, disrespectful, evil, lazy person I have ever dealt with. She likes to play game. If she doesn't want to deal with something she doesn't like, she simply doesn't. No responses for days. And she has a temper. I hope no one else will ever have to deal with the stress that my husband and I have had to for the past 3 wks dealing with her. It was a nightmare that we could not escape from, that felt like lasted for months on end. Buying a home should be a wonderful experience. Nope! Not for us!
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Reviewed July 12, 2023
We had hired Kim ** to sell our home. We went to her due to recommendation from her Mom, Carol who is wonderful. Our overall experience was poor and I’d not recommend her as your selling realtor. Kim didn’t assess the house value and was not really in touch with reality. She took no effort in identifying and maximizing house value. Instead, she was more interested in selling it at a lower price quickly. She made good suggestions for decluttering but nothing dramatic. She brought no items or services to make house look prettier. She chose the listing date but as soon as there was an offer, she forced to accept an offer and canceled open house without asking.
After the initial meeting, she made no contact with us unless buyers were asking for something. She didn’t even come to see final house after we walked away. How about a simple Thank you.
She provided no help after the inspection when sellers were asking for ridiculous amount for repairs. Before we chose her, she made claims that they had a full service contractors who can help fix things but none of that help was offered for repairs. Overall communication was terrible. Only short texts and no engagement whatsoever. I feel bad writing such a review but I feel I must so she understands where she needs to make correction in her attitude and communication. She gets paid by the seller and should always represent seller’s best interest. At every point we felt like she was representing buyers.
Reviewed June 15, 2023
We recently had the pleasure of working with Amber ** (Coldwell Bank Realtor) for my home purchase, and I cannot recommend them enough. From beginning to end, they were an absolute pleasure to work with. Amber was incredibly knowledgeable about the local market and took the time to understand my specific needs and wants when it came to finding my dream home. They were always available to answer any questions we had and provided valuable insights and information throughout the entire process. Amber was also a fantastic negotiator and worked tirelessly to ensure that we got the best deal possible. Even during tough negotiations, they remained calm and professional and kept my best interests in mind.
To top it all off, Amber also had a great network of industry professionals that they recommended to me for things like a home inspection and mortgage lending. All of the recommendations were phenomenal, and we felt supported through every step of the process. Overall, working with Amber ** was an absolute pleasure, and we would definitely recommend their services to anyone in search of a knowledgeable and dedicated realtor. Thank you for everything you did to make our home purchase a success!Sincerely,
Paul and Liely **
Reviewed March 28, 2023
My complaint is in regards to Coldwell Banker's rules when it comes to Agents. I was looking for property in Phoenix and I saw Claudia P in the Phoenix Southwest-Litchfield office was brought to my attention. I was sent a link to her Phoenix Agent Magazine link which seems reliable. Unfortunately, after doing my research, I found out that Claudia P and her ex husband lost a total of 3 homes to foreclosure. She has had several attempts in being a realtor and not to be judgemental, but I shouldn't have had to do research to find out about her financial literacy issues and home losses.
It's a waste of time to buyers to have more resources than the realtor. If that's the case, I can house search on my own. I would prefer to be with someone more experienced and responsible than Claudia in Goodyear and I hope Coldwell banker can address these issues with all agents moving forward. I would like for Coldwell Banker to be more transparent in regards to what their agents can accomplish. If Claudia ** can't take care of her own homes, why should we trust her!
Reviewed March 26, 2023
Lauren ** of Walnut Creek CA office became our realtor and promised to protect us as sellers and keep our personal finances private. She did the complete opposite! When realtors and prospective buyers wanted to view our home she told them we had 8 contingencies and we NEVER had 8 contingencies. She made unilateral decisions to make changes in our home and charge us 3x the estimated cost. She used pay off quotes to create our Sellers Settlement Statement that was over 90 days old. She judged us for being on a Covid19 Forbearance and went online and told the world we were 37 months behind in our mortgage and posted our lender's name and back payment amount along with our full names. She abandoned us in escrow because we ended up owing thousands that she never discussed with us because she charged us 3x what "her contractor" was charging.
When we didn't have the money to close she threatened to sue us and told us we had to sign a non-disparagement agreement to not complain about her. She will soon go before the CoCo Association of Realtors and explain why she lied, threatened, and abandoned us. Her threats were so awful it put my husband in the hospital in ICU for heart related reasons. She listed our home as a 4 bedroom when it was a 3 bedroom with a den for $610,000. She turned our den into a 4th bedroom and sold our home for $545,000. But she refused to sell it for $549,000 without discussing the offer with us. She told us we needed to make $1000 payments to her personally for the staging she wanted for our home. She has no ethics!!!
Reviewed Feb. 25, 2023
This PM company shouldn't exist, the 2 PM Rob and Dave are only out to make money and rob owners of their money. They have no idea what a professional Property Management Company is about. They been stealing Property Owners' money for years!!. Stay away!!!
Reviewed Feb. 6, 2023
Realtor did not disclose previous owner had an infestation at least 3 months before selling. No apology, nothing. Amanda ** was agent sold home the previous owner left filthy. Left bed bug pesticides in laundry room. Had to call Parkin to terminate the bugs. Pipes burst in bathroom during contract period not disclosed either.
Reviewed Sept. 28, 2022
This is a well-documented review, I have the emails, texts and voicemails. I highly advise against using this company. Do your research and read the reviews, this is not a company to do business with. There are better, more trustworthy real estate companies in the area. I met with an agent and explained my personal circumstances and significant life changes. I expressed that I needed to work with someone that I felt was on my team and would look out for me. The initial agreement we verbally came to was to pay 2.5% commission to my agent and no concessions, this was specific. I did not want to pay buyers closing costs, buyer’s agent’s fees or entertain any concessions.
The original sales agreement signed on July 27th indicating the 2.5% commission. Under the pretense of our agent “forgetting their commission” we were asked to re-sign the agreement on August 3rd. The new agreement added an additional 2.5% commission instead of removing it from buyer’s agent’s fees and keeping to the original verbal agreement of 2.5% commission to our agent only. The total number requests to sign for corrections or addendums was at least 10, based on the email requests I pulled. Some examples were forgetting to include disclosures in the agreement, adding a middle initial, removing a name from the contract, relisting, etc…
There were issues with obtaining an estimate of net proceeds for the home sale and closing costs numerous times by email and text over a significant period of time. Example answers received were, “no I haven’t checked on your net proceeds. I’ll ask Rainier if they provide estimates”, not getting a response, and “Not sure how to answer that” and that Rainier was preparing my estimate still.
After continuing to communicate, sharing the facts (actual emails, texts, voicemails, previous versions the agreement) the final message I received from Coldwell on September 16th was borderline threatening stating, “If you decide to not close, we highly recommend that you contact a lawyer as you will be in breach of contract.” And did not answer the question if they would make any concessions for the mistake per their voicemail indicating they were “seeing what they could do.” I have not been aggressive, rude or angry in any way. I have provided the emails and facts of the deal and kept Rainier informed of why I was waiting to sign. This has been deeply insulting, confusing, and hurtful. Especially after confiding in them my personal situation and the financial harm they have caused me.
The neglect, poor customer service and ghosting by Coldwell is horrifying as they are one of the more prominent businesses in the region. I would highly caution others from choosing this company. Similar experiences with Coldwell can be found on other review sites. Do your research and work with another company that you can trust and stands by their work and company ethics.
Reviewed July 2, 2022
Larry ** of Coldwell Banker American Homes, of Farmingdale, is unreliable and not trustworthy. He allows agents from other cities, to tour your home unattended, who upon departure, leave your house unlocked (x2), lights on, and who do not secure the lock box, (which is left open with your keys exposed at your front door). It appears that once he gets your listing, he relies on others to sell your home, and has a laissez faire attitude in regard to the transaction. (He sent an inexperienced sales associate to show my home, for a 2 hour open house. This person knew very little about my home, and gave inaccurate information to perspective buyers). Mr. ** puts little or no effort in earning his exorbitant listing commission. I am sorry I did not heed warnings, which I received from neighbors, and my lawyer, prior to signing with him. BEWARE!
Coldwell Banker Realtors Company Information
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- Coldwell Banker
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