Coldwell Banker Realtors

Lisa, the 2nd realtor, was in contact with me a total of about 3 times from my offer being accepted until closing. Upon my final walk through, there were issues with the home that were not as they were when I made the offer. I demanded that they be fixed before I close on the home or I get a credit to have them fixed. One of them being breach of contract because the seller signed off on fixing it after the inspection. She seemed to think I was being too steep and didn't think it was appropriate for me to ask for these items be fixed. She made me feel like an idiot and continued to get frustrated with myself and my family, huffing and puffing at closing and acting like we were inconveniencing her. She seemed to be the seller's realtor, not mine.

In the end, the seller's realtor took money out of his own pocket and gave it to me for the repairs because he believed it needed to be taken care of. She was a terrible realtor!! She was lazy, uneducated, never had answers I had asked of her, and acted like I, as the customer, was a huge inconvenience! She only wanted the sale of the home, and that is it. Coldwell Banker is a joke!! I have bought 5 homes in my life and never ever have I had a horrible experience like this. My lender did most of the work, things a realtor should do. She deserves the commission, not the realtor. DO NOT GO WITH COLDWELL BANKER FOR YOUR REAL ESTATE NEEDS!!!

As the deal proceeded we asked when the carpets were to be cleaned and we were told that she informed the owners not to have them cleaned because it was a waste of money. We were also told because we didn't put it in the offer that they weren't going to do that. She told us they were having them cleaned. We shouldn't have had to put this in the offer. Even the broker was very snotty and agreed they didn't need to honor their promise. Our realtor said sometimes you say things that have to be fixed and Coldwell Banker just is not a firm of their word. As we moved in there were deodorizers hidden in 9 different locations to try to hide the scent. My father was in real estate for 35 years and would have never gone back on a word even if it cost them extra money. You decide for yourself if you want to deal with a firm like this. There are too many good firms around.

The MLS listing from 2015, when the seller bought the house from her daughter Karolina Borkowski (Coldwell Banker agent!), doesn't say anything about the sewer situation. Therefore we are wondering who put the wrong information into the actual MLS. When our broker addressed the problem via email to Karolina Borkowski, she didn't care and answered that we should have checked with the city before buying the house. All these facts coming together is enough for us to feel, that we got betrayed by a Coldwell banker agent (Sarasota Downtown), who was not only the broker at that time, but also a former owner of the property. The Sarasota Downtown office and the Florida management do not care either. They do not seem to have any business honor. We would never make any kind of business with Coldwell Banker in Florida anymore.

When it comes to repairs and service, they are generally difficult and unpleasant, and poorly responsive. Even if you pay your rent on time and take great care of the property, you will always feel they are expecting you to behave like ** trash, and they treat you accordingly. Ironically, given how strict and detailed the lease contract is, they failed to uphold their end of it when it came to the stated timeframe for returning my deposits. It ultimately didn’t matter, since they found a way to keep most of it anyway. I think their focus is more on selling than renting homes. The way they operate the rental side doesn’t make much sense from that perspective, as when I was ready to buy my next home, there was no way I would have considered giving them my business.

Bottom line, if you have decent credit and other options, steer clear of this big rip off company (each office is reported as independently operated, so there may be variability with different locations; this was the Northshore branch I dealt with) and look elsewhere. There are plenty of honest realtors who will rent to professionals and treat you with respect and fairness, as well as provide good service and value you as a renter. If you don’t have other options, or are finding it hard to avoid them because of their size and share of the rental market, at least be prepared for what to expect and approach every step of the process carefully to protect yourself.

Much of these issues could have been resolved at an earlier stage if more/all legal information was communicated to the first-time homebuyer. Stay away or stay stuck- they threatened to sue me for commission for both buyer and seller as well as whatever fees they can come up with, so the realtors will get paid double/triple the amount for a sell on the same home. They don't deserve to be in the realty business; they are crooks.

She bullied me into a contract that I did not want, she wanted me to give the potential buyers items that were not mine to give and then made snarky comments under her breath when I told her I can not give it away. She does not show that she cares for her client, only interested in getting paid at any cost. She was a referral from a coworker, which is her neighbor, so I thought she would be a great match, but she did not care for me as a new client or first time seller. I know this because she did not even list in the area that my house is located and when I asked her about this, she said it was ok because my potential buyer would not be from that area. Naïve that I was, I believed her...the first of many false statements she made.

After 2.5 months, I fired her, yet Pam tried bullying me again saying she had a contract for me and would get paid regardless so she might as well see it through. Well she forgot that I had the final say and not her, and she ended up not ever producing said contract. So after another week, her broker finally released me. I am making this review so that others may not have to experience what I did and that if they want to buy or sell a house and decide to go with Coldwell Banker Atlanta, that hopefully they will find a caring realtor and not experience what Pam ** put me through.

After the close of escrow on 12/18/2015, the DIY 3 layer leaky roof collapsed, a red tag for building zone violation popped when roofers were rejected to pull permit, the fireplace separated from the wall and structural engineers reported $80,000 worth of damage on a cracked foundation in 3 places, The agent who found out the advertised well was abandoned in 1980s countered it out of the contract which caused the property lose its legal water rights. The agent lied to the buyer and said the well water quality report was the well inspection. The agent too a forged septic paper as a valid septic inspection, and countered it out of the contract telling the buyer the sellers already had inspected the septic, the agent convoluted the documents about a deed 4 pages long that transferred equal size lots between 2 neighbors.

The deeds that surfaced on 2/23/2016 showed the property was surveyed in 2014 and the map identified a real boundary that proved the neighbor’s lot extended beyond their fence by 2000 square feet onto 106 Kaila Lane. It has been 3 years of headache and filing complaints with different government agencies but with absolutely no resolution. A tolling agreement is in effect until June 6th of 2018 and Coldwell Banker has not offered any monetary restitution to Repair the foundation. Bring back legal water rights by drilling a well. Pay $30,000 for roof inspection and to resolve the size of the property in disputes with the neighbor. Coldwell Banker, and agents Kenneth **, Donald ** are hiding behind William ** their attorney. CalBRE is on their side and has not provided consumer protection in over a year investigation supported by emails and texts that incriminated the defendants.

The buyer cancelled the agreement due to agent misrepresentation and closed on the property on our own. I contacted the agency but they were very fake and they acted as if they are the victims. First, I reported this serious incident to Adam. And I was surprised that he was trying to manipulate the buyer to trick her into not killing the agreement so they won’t miss the commission. The man in charge was Brian ** (Senior Vice President). Very self centered and as icky as a man can be. I would not trust these people to do business with. They had no problem to misrepresent a family with 4 children in the most important decision of their lives, buying a home. Very dishonest!

The broker and agent will not show me any verification of when the letter was sent, received, or signed by the buyer. The buyer's portion of the letter has no time/date stamp, looks like it was just typed in. It was either a case of poor ethics or fraud. Ethics would be the case where they received and not informed us, why I can't understand. Fraud would be to have received it after the inspection period and allowing the buyer to retrieve their earnest money.

When he came back another offer came in and the negotiation was accepted and paperwork was signed. It wasn't until the closing (a month later) that I found out that there was another $4,000.00 that I had to give to the buyer. I called my agent, Brent, and he didn't know anything about it (but it was there in black & white). Obviously I didn't see it when signing the paperwork during the initial negotiation but my agent should have seen it and brought it to my attention. I received NO apologies from my agent and never heard from him again. He got his commission... So why would he!?! Lesson learned - never trust your agent and don't use Coldwell Banker.

Never ever take care of nothing, but they took their money every month from rental pay. I never see the agent who has the administration of the house, and when finally I told them I DID not want their services and I like the tenants left the house when the contract finish, they never take care of nothing. The tenants left the house, without paid the last month of the rent. The company Solomon Rental never did the final walkthrough with the tenant. They never know when the tenant left the house. I got a letter from HOA, letting me know the house was with the front door wide open. When I called Solomon Coldwell Banker Kissimmee office they never give me an explanation. Never gave me the house keys. When I got the house keys, they are not from the house! They never charge the tenant deposit. The company is terrible.

We requested a cancellation of the contract, and Coldwell Banker Platinum Realty's manager told me this morning, November 6, 2017 that they don't and never have give a "MUTUAL" cancellation of a contract, and wasn't going to start now. He said we could go with another agent of theirs or should we decide to go with another "broker" that Coldwell Banker Platinum would still get 25% of that other "broker's" commission. I have never heard of such and very unhappy with them. Is there any "legal" way that we can get out of this listing contract with Coldwell Banker Platinum Realty in Savannah, GA? Help!

She then came by with a photographer to take pictures of the house and my husband took down some of our photos but was then told that we did not need to take all of them down because they would remove the people from the photos. When we went on the site we saw our children and family members in multiple photos used (with the world today I didn't want). When my husband called to tell her that she did not have permission to put photos of us up she asked if it was really a photo of ours (it was my son and deceased father, you don't forget those) as if we were lying. She then said it would take 45 mins. to take the photos down. We checked on them an hour and a half later and she had only taken one photo down.

My husband called again and she said that she just mixed up the photos and my husband said this wouldn't have happened if she just send the proofs like she said. Then she told my husband that she never said that (which she did). After that my husband said to just take our photos down. She said that now it would take 24 hours. (how did it go from 45 mins to 24 hours)? At this point I get involved and I am pretty upset since my innocent kids are stuck in the middle of two irresponsible adults (the photographer and Irene) and I even asked if she had kids because she would understand if she did. She completely ignored me and tried to say that well lots of people have pictures of their kids up... those aren't my kids and I don't care what other people do.

My husband was working with her about times to have people come look at the house. He was very accommodating but when she started to say that people would be coming to the house on the weekends or after 5 he said no. She then tried to say that it was because of us moving that these people needed to get in and see the house. She just kept trying to bully us into saying yes to everything she wanted and gave no regard whatsoever to the fact that we are a family with children and that we have paid for a full month's rent so we have the final say.

She constantly was texting my husband all day with different times to have people come look at the house and I finally told my husband that I will deal with her from now on. I told her, when I got my first phone call and text in less than 30 mins., that I work until 7 and if she needed to get a hold of me that she can call after that. She ignored me and continued to text me for times to come by on a Sunday. She then said that if she can't get a hold of us that she will just come to the house and post the times people are going to come by.

We ended up having to contact her boss because she was being so ridiculous about how much she was contacting us and the fact she kept changing her story on multiple things. He ended up telling us that we were right and that we did have the final say if the times worked or not and that he would immediately get the pictures down (which they were gone within 10 minutes). He also said that the pictures were on multiple sites so now my kids' photos are on different sites that we never allowed. So we are feeling unsafe with people knowing our address and everything about our family. Irene is just very inconsiderate and is only out for her own pocketbook. She is very disrespectful and does not care about if people have a family or not. She tries to bully everyone to get her way even if you tell her that as a tenant you have rights. I would never recommend her to anyone!

We received an offer in which she did an estimate net sheet that stated we have to bring $973.82 to closing. I wasn't too excited about having to pay that amount and was on the fence, but decided, in the big picture it wasn't worth the back and forth negotiation, especially since this was what I thought was the best offer at the time. She even told me the cash I'd bring at closing will be lower because I'd be making another mortgage payment prior to the closing date. It turns out her estimate was well below the projected amount. The actual cash to closing that I had to pay was $2740.48. While I understand an estimate is just a ballpark figure this was nowhere in the vicinity of the ballpark. Is it still considered an estimate if the actual number is almost 3 times the estimate?

I would think that for someone that's been doing this job for however many years, your numbers would be a lot more accurate. Aileen knew I didn't want to come out of pocket over a certain amount and that's why I've turned down or countered previous offers. I can't help but think that the lower estimate was intentional in an effort to get me to agree to the sale. I had a contingency in the contract for my new home that the current house would have to at least be under contract first before I'd purchase. If the estimate was more accurate I would have negotiated it down before agreeing. The reason I decided to pay the $2740.48 to close is because I already purchased the new home and my back was against the wall.

The owners had added a pool and was near a wetlands. We were merely seeking assurances that what we were buying was in compliance with local laws and HOA rules. One thing we found was the square footage was wrong. We asked for an accurate accounting. You wouldn't believe the drama this agent put us through. The title company’s rep the agent recommended wasn't any better. She was rude and uninformative. Very unprofessional in my opinion.

We didn't make it to closing. I have purchased and sold many homes. These are the most unprofessional folks I have ever had the misfortune of working with. I admit I have little patience for incompetence. So many times I was given incorrect or misleading information. Contracts had to be rewritten time after time for spelling or factual mistakes. How hard is it to get your client’s names right? It appears they put more effort into creating drama than forwarding the interest of their clients or that of the transaction. Coldwell Banker’s agent did little to earn a commission. My advice, go straight to the seller’s agent. Negotiate your best price then ask for 1-2% of the commission. The selling agent gets an extra 1% (4 total), give 1% back to the seller, and take 1% for yourself to help with closing costs. Good luck.

The toilets were dirty, even though there was a sanitized strip over it. The main bathroom's door would not shut or lock appropriately, presenting a problem for the young girls there. The guest room also had the same problem with a non-shutting door presenting a problem for the 2 adults two were staying in there. CB stated that subsequent guests did not make any reports, but that does not mean they did not correct it after our complaint or that those guests just did not complain. The balcony tables and chairs and glass door were dirty and sticky. There were ants all over the floor on arrival and sand in all areas. Kids socks were filthy after first day.

There were no brooms or vacuum to assist us in the clean up. We called Coldwell Banker & their response was to "send a cleaning crew and that we should purchase and use ant spray, and they would reimburse us". We did decline the "cleaners", because we had done the work so that the children could use the facilities when arriving after a 5 hr drive, so we could start our vacation. It is also against the law to spray chemicals such as those in a facility, unless certified to do so. They did offer to wave the cleaning fee of $90, which we of course accepted by us as there was no "cleaning" done that was obvious.

They have conveyed in their Better Business Bureau response that there was a broom/vacuum there, but 4 adults could not find any such thing. There was a locked closet, but that was never offered to us or considered by CB as to be inaccessible for us to use. Their defense was that the unit had been empty for a time prior to our contracting it. This only indicates that a thorough cleaning/check was not done prior to our arrival, and, they were willing to interrupt our precious vacation time with 4 adults and 4 kids to do their job.

There were inadequate pots and pans, which may be subjective, but with 8 people, it is nice to have access to prepare meals for 8 people. The refrigerator was not cooling appropriately, as well as the A/C had failed for a day. However, they did address those problems within the day when we called. In addition, when we first complained about ants and dirt, the girl at the desk was rude and said "what do you want me to do, say I'm sorry? well I'm sorry". From our perspective, making any subsequent complaints by us, did not give us much hope that it would not be handled in an appropriate way. We were on vacation, and if we took our time to address everything except those things that were absolutely necessary (ie. ants, cleanliness, A/C and refrigeration), especially after their initial reaction, we would have been on the phone with them every day.

This unit cost $3200 for the entire week. CB declined to pursue via BBB and felt they addressed all issues adequately. They did not. This left us hung out to dry & not compensated for our time, energy, grief & work caused by CB renting a unit out without caring for it or checking its status. We vacation every year and have never filed a complaint... but we will not use Coldwell Banker again!! Buyer and refrigeration, especially beware!!