Coldwell Banker Realtors Reviews

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About Coldwell Banker Realtors

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Coldwell Banker Realtors has offered real estate brokerage services since 1906. The company provides residential and commercial property listings, buyer and seller representation and market analysis.

Pros
  • Professional and knowledgeable agents
  • Personalized attention to clients
  • Strong negotiation skills
Cons
  • Poor communication from agents
  • Unethical practices reported
  • Delayed responses to inquiries

Coldwell Banker Realtors Reviews

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    Page 2 Reviews 5 - 35
    Staff

    Reviewed Sept. 21, 2024

    We are so excited to move into our dream house. Kathy ** was an absolute joy to work with. She helped walk us through every step of our home buying process which is so appreciated being first time home buyers. She showed us many houses and found the one that best suited our needs. She was very knowledgeable and professional. Best realtor ever!!!!Thank you so much!!!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2024

    I bought a house in Yakima and the selling agent was Coldwell Banker. The day we closed this place was an absolute mess. The basement was full of dead and live bugs. I had to hire professional cleaners and junk removers just so we could move in. We reached out to Coldwell Bankers agents several times to help coordinate with the cleaning and removal of all of the junk with no response. I feel it is just as much the responsibility of the sellers agent to pitch in and help to have a house that is ready to move in. I am not sure if the rest of the agents work like this but I would recommend staying clear of this company.

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    Staff

    Reviewed Aug. 27, 2024

    Don't use Coldwell Banker especially the Westhampton office Lori ** and mgr ** not very friendly. They say one thing and go behind your back and switch things up making that you are the idiot and you're stupid. Please I beg. Don't use them

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    Staff

    Reviewed Aug. 15, 2024

    Dee ** Dorchester Mass Agent a real Winner. She showed us a property in New Bedford MA that is well known and lied and withheld information on it when asked questions, over the last couple of years we have come to open houses at this building as it has been sold so many times my wife and I couldn't believe what she was spewing, we walked away, ran into another couple, told them don't waste your time, run. They thanked us, took a look, left, ran into us at end of street and thanked us + agreed. We guess this firm only hires real winners to make a quick commission. We say don't use them. Run, run, run to a reputable firm to deal with.

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    StaffReliability

    Reviewed Aug. 14, 2024

    They are the biggest frauds and cheats in the realty business. They sell defective and unfinished homes through their agents like Zac **. They fully support the frauds on innocent buyers by their agents.

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 12, 2024

    Our agent York in Des Moines, Iowa. We used him because our son had a good experience with him. Last year we bought our home, This year we wanted to move closer to Des Moines. We used york. In the beginning he listed our home too high for the area.. He was fine for about 2 weeks. Then his home life changed and he stopped communicating with us. No feedback on open houses or when someone came and looked at the house. We had to call him for details, He is NOT DOING HIS JOB. But we can't cancel the contract. This is wrong! Your agent failed us and yet we have to wait until the contract expires. WE WILL NEVER US YOUR COMPANY AGAIN. WE WILL TELL PEOPLE NOT TO EVER USE YORK.

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    Contract & TermsStaff

    Reviewed Aug. 6, 2024

    After my Coldwell Banker (CB) agent canceled my listing contract and took the listing off the Internet after two days of listing, using "upcoming travel" as her excuse without any respect or remorse and leaving me and my family in limbo, I reached out to her brokerage company (CB). I spoke with her district manager after it took me about three weeks to find another agent and set things back up. His response was, "CB agents can cancel their contracts unilaterally." He didn't see that we lost almost a month of the rental season and the potential tenants who came and saw the house due to his agent's incompetency and irresponsible behavior as damage. To him, it was simply a miscommunication. I would stay away from CB, considering their unilateral approach to everything.

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    PriceStaff

    Reviewed July 22, 2024

    I want to share a bad experience I had with my agent named Albert ** at Coldwell Banker Realty in Boynton Beach, FL. At first he was friendly but when it came to paperwork he provided little to no guidance and seemed to be more on the seller's side than buyer's side (or my side). He cost me 10 grand for misguidance and pressure into placing large amount of money than necessary with no protection when banks did not offer me a mortgage.

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    Contract & TermsStaff

    Reviewed July 15, 2024

    I recommended Ilene ** and Rudy ** to my daughter because I was financing the new mortgage. They had my daughter in tears twice, when buying a new home should be a happy experience. They told my daughter and myself what my daughter's existing house was worth and what it should be listed for. After they had her sign contract on the new house, which was only 4 weeks later, they told her they were going to list it lower and they didn't want to have any open houses.

    When we asked why they said because of the quality of people it brings in. I'm no idiot, they just wanted an extra 2% to put in their greedy pockets. Now my Daughter Dana ** and I are a much larger debt than expected. When my daughter insisted on an open house they quit and walked away with their commission from the first house. Other realtors that we talked to and signed with said not having open houses is incompetent and rolled their eyes. Something needs to be done about these two crooked people.

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    Reviewed July 1, 2024

    Do not use Coldwell Banker for anything. They are unprofessional, they will charge you for things that is not your responsibility, they are liars and are very deceitful. You have to threaten to take them to court for them to do their job. Do not go through Coldwell Banker!

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    Staff

    Reviewed June 11, 2024

    EILEEN **, a COLDWELL BANKER realtor in Slingerlands (Albany), New York is a horrible realtor and unprofessional. She's very flaky and never responds. Although she gave me an application to fill out for an apartment rental, she was very lazy and unprofessional and I had to practically hound her to review my application and documentation I forwarded to her. Her application requested financial and other sensitive information, yet she did not have the professional integrity to review it. Her excuse was that she was "busy." Her lack of professionalism left me with an uneasy feeling about having forwarded my confidential information to her.

    Unfortunately, I assumed that COLDWELL BANKER was a reputable real estate agency, and that their realtors stood behind more than a century of a well-known name. It's unfortunate that in the current era of pervasive fraud, even real estate companies whose names were once trusted, have joined the ranks of deceit, employing underhanded tactics akin to those attempting to exploit unsuspecting clients.

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    Reviewed May 22, 2024

    I am 64 and have had many dealings with realtors throughout my life but cannot say that I’ve ever had a 5 star experience, until now. Victor ** went above and beyond any realtor I have ever dealt with, my wife and I instantly knew we were in good hands. We were shown dozens of homes in our search and, believe me, I’m sure we are the most pickiest home buyers ever but Victor was always courteous and eager to find us what we wanted. He found us our most perfect home and wrapped, the most excellent experience I or my wife has ever had shopping for a home, in a perfect bow. We will always recommend Victor ** of Coldwell Banker Realty!

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    Staff

    Reviewed May 21, 2024

    If I have the option I would give 0 star. They are very bad in terms of showing the property. In my case Coldwell Banker is a seller agent. We did went to property before closing and ask them the items in the home will be cleaned up. The Coldwell Banker Realtors committed that they will do. But after we close the home and we still see the items were in the home. And they never cared to clear them up in the same day. They want us to hold the item in the home until they find someone to clean it up.

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    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaff

    Reviewed May 20, 2024

    My husband and I purchased our very first home through Coldwell Banker Realty. Our realtor was David **. Several issues with the home were supposed to be fixed prior to move-in. My husband and I were reassured that those issues had been fixed and that there was proper documentation showing that those issues had been fixed. Shortly after moving in, the HVAC system started leaking. That was an issue that was supposed to be taken care of prior to move-in. Although David was helpful at first, he quickly went quiet on us once the extent of the issue was uncovered. Whomever installed the HVAC system - a brand new system - did not install it properly. The entire unit would have to be taken apart and put back together or replaced altogether. David ghosted us.

    Meanwhile, we could not run the heat in December, January, or February. Instead we had to rely on emergency heat. Our electric bills were through the roof. Insurance was only willing to cover so much of the cost, leaving us with a $1300 bill. We could not afford to fork over that much money after just moving into a new home. But more importantly, we should not have had to pay anything. The HVAC system was supposed to be fixed prior to move-in. David ignored my husband's attempts to get in touch with him for weeks and weeks. Only when I called the office asking around for some help did he get back in touch with my husband. He explained that he had gone through a loss in his family and had intended for another realtor to work with us in his absence. But nobody ever contacted us. And had David let us know he was dealing with something in his personal life, we would not have felt abandoned.

    But since that call, David has again stopped communicating with us. A VP at Coldwell Banker Realty, Tracy **, called my husband. She said that my husband and would have to cover the $1300, but that Coldwell Banker Realty would reimburse us $500. A slap in the face. We were guaranteed the issue would be fixed prior to move-in. It obviously wasn't. Coldwell Banker Realty, specifically David **, is at fault. They should cover the cost themselves. We should not owe a dime. My husband asked David for the paperwork showing the HVAC system was fixed prior to move-in. He has never produced the paperwork. My husband is also a veteran. Which David knew and Coldwell Banker Realty knew. This is his very first home, a home he worked hard for. What a disgrace this company is. They have millions upon millions, yet they can't pay $1300 for a mistake they made? DO NOT WORK WITH COLDWELL BANKER REALTY OR DAVID **.

    PS: Our septic system and sewer lines also failed shortly after move-in. We were unable to use our toilets or showers for 2 weeks. Nobody helped us with that, either.

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    Staff

    Reviewed April 26, 2024

    This company engaged in highly deceptive business practices in Massachusetts. They have been collaborating between individuals at multiple brokerages and not disclosing what they were concocting. There are no words to adequately describe their heinous actions. The brokers individually were setting up entities to enrich themselves and buying properties. The branch manager totally ignored me when I complained about this. This grew and grew. They are now constructing new houses and demolishing existing homes selling them off market. They obstructed my business and relocation out of this state. They then opened up a luxury division. The manager in Newton Mass is horrible as well as Rude. The houses are all now held in some form of trusts (revocable and real estate). All of them are involved between brokerage companies. They are the worst. They are all very gleeful about their monetary and financial gains. Disgusting!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 23, 2024

    I am a property manager for an association in Naples. Angelina ** an agent in Naples, Florida, requested information from our office which should have been acquired from the homeowner/seller After a few days, when she did not get her information on her time schedule, she proceeded to call the owner of the company I work with and imply that I am not doing my job. When I called to speak with her she became very aggressive and belligerent moving forward all property. Managers should know tactics. This particular agent uses when you don’t comply with her demand, even though they are not within the scope of our duties.

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    Staff

    Reviewed March 18, 2024

    I put my cabin on the market 6 months ago. Once it turned winter we agreed to take it off. As of 3 months ago in January, I asked to cancel listing. She withdrew it but it was never canceled. I’m blown away by this lack of professionalism. Also never heard A peep from her after asking, "Who will you list with after winter." I replied I’m not sure. No reason to treat me horribly. No reason to still keep the listing in your name. Don’t trust ** or her broker Iris. Both very unprofessional. I have asked for 3 months to cancel my listing. Still not cancelled.

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    Staff

    Reviewed March 6, 2024

    Dustin LIED to my real estate agent pretending to have a client interested in order to verify if I was accepting viewings to relay that info to my girlfriend, whom he is a client at a massage parlor. Do not trust him!

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    Staff

    Reviewed Feb. 13, 2024

    Tom ** & Damarys ** are a great team, this powerhouse couple helped us buy our home. They are extremely patient, helpful and know the market so If you're looking for an agent look no further. We are truly pleased.

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    Customer ServiceStaff

    Reviewed Feb. 10, 2024

    My wife and I vacation a lot in Hawaii and were thinking of moving there Waialua specifically until we began a conversation with Matty ** who was demeaning, cursed us and treated us like trash. He left my wife in tears. He’s incredibly unprofessional and should not be working with the public.

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    Staff

    Reviewed Feb. 2, 2024

    Had a meeting once we were pre-approved with this agent. Didn't sign with him because he made inappropriate passes towards my wife and young girls upon meeting him for the first time. We chose to go elsewhere...red flag, be aware. Not sure what else to add except remember this is an agent that could be selling your home for you or helping you purchase a home. Strongly advise not to use this agent.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2023

    I would never use Coldwell Banker again. In my personal experience I found them extremely unprofessional. 10/10 zero score. Everyone experience is different but this was my experience with the Six months I dealt with them.

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    PriceStaff

    Reviewed Oct. 6, 2023

    We bought a house that was listed by Coldwell Banker, paid full price, didn’t ask for crap. We go to do the final walk-through, there has been no upkeep on the house. The grass was overgrown and the inside filthy. We have enough to do with moving without having to worry about the small things. Very disappointed that there is no RESPECT by this seller agent to ensure the property was maintained.

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    Staff

    Reviewed Aug. 21, 2023

    Irma went above and beyond what a realtor does. She knew my husband wasn’t well so she guided me thru every step. It was an enjoyable experience. I never felt pressure. She knew what my needs were and always respected it. Plus she’s got a great sense of humor and knowledge that went beyond my expectations. I am so grateful to her for finding a home I love.

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    Staff

    Reviewed July 28, 2023

    I have never had a such bad experience trying to buy a home as I did dealing with Colleen **. She is the most unprofessional, disrespectful, evil, lazy person I have ever dealt with. She likes to play game. If she doesn't want to deal with something she doesn't like, she simply doesn't. No responses for days. And she has a temper. I hope no one else will ever have to deal with the stress that my husband and I have had to for the past 3 wks dealing with her. It was a nightmare that we could not escape from, that felt like lasted for months on end. Buying a home should be a wonderful experience. Nope! Not for us!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed July 12, 2023

    We had hired Kim ** to sell our home. We went to her due to recommendation from her Mom, Carol who is wonderful. Our overall experience was poor and I’d not recommend her as your selling realtor. Kim didn’t assess the house value and was not really in touch with reality. She took no effort in identifying and maximizing house value. Instead, she was more interested in selling it at a lower price quickly. She made good suggestions for decluttering but nothing dramatic. She brought no items or services to make house look prettier. She chose the listing date but as soon as there was an offer, she forced to accept an offer and canceled open house without asking.

    She could’ve held open house and thought about ways to create opportunities for more offers on the house. I know this because we bought another house and experienced what seller’s agents do to get most from buyers. At no point we felt that Kim was representing us. She took no effort in helping us with contract or negotiations at all. There was a lot of information she held back and kept accusing us. She made no effort in empathizing with us to understand our situation.

    After the initial meeting, she made no contact with us unless buyers were asking for something. She didn’t even come to see final house after we walked away. How about a simple Thank you.

    She provided no help after the inspection when sellers were asking for ridiculous amount for repairs. Before we chose her, she made claims that they had a full service contractors who can help fix things but none of that help was offered for repairs. Overall communication was terrible. Only short texts and no engagement whatsoever. I feel bad writing such a review but I feel I must so she understands where she needs to make correction in her attitude and communication. She gets paid by the seller and should always represent seller’s best interest. At every point we felt like she was representing buyers.

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    Customer ServiceStaffProcess

    Reviewed June 15, 2023

    We recently had the pleasure of working with Amber ** (Coldwell Bank Realtor) for my home purchase, and I cannot recommend them enough. From beginning to end, they were an absolute pleasure to work with. Amber was incredibly knowledgeable about the local market and took the time to understand my specific needs and wants when it came to finding my dream home. They were always available to answer any questions we had and provided valuable insights and information throughout the entire process. Amber was also a fantastic negotiator and worked tirelessly to ensure that we got the best deal possible. Even during tough negotiations, they remained calm and professional and kept my best interests in mind.

    To top it all off, Amber also had a great network of industry professionals that they recommended to me for things like a home inspection and mortgage lending. All of the recommendations were phenomenal, and we felt supported through every step of the process. Overall, working with Amber ** was an absolute pleasure, and we would definitely recommend their services to anyone in search of a knowledgeable and dedicated realtor. Thank you for everything you did to make our home purchase a success!

    Sincerely,
    Paul and Liely **

    Middlebury, CT

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    Staff

    Reviewed March 28, 2023

    My complaint is in regards to Coldwell Banker's rules when it comes to Agents. I was looking for property in Phoenix and I saw Claudia P in the Phoenix Southwest-Litchfield office was brought to my attention. I was sent a link to her Phoenix Agent Magazine link which seems reliable. Unfortunately, after doing my research, I found out that Claudia P and her ex husband lost a total of 3 homes to foreclosure. She has had several attempts in being a realtor and not to be judgemental, but I shouldn't have had to do research to find out about her financial literacy issues and home losses.

    It's a waste of time to buyers to have more resources than the realtor. If that's the case, I can house search on my own. I would prefer to be with someone more experienced and responsible than Claudia in Goodyear and I hope Coldwell banker can address these issues with all agents moving forward. I would like for Coldwell Banker to be more transparent in regards to what their agents can accomplish. If Claudia ** can't take care of her own homes, why should we trust her!

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    Contract & TermsPriceStaff

    Reviewed March 26, 2023

    Lauren ** of Walnut Creek CA office became our realtor and promised to protect us as sellers and keep our personal finances private. She did the complete opposite! When realtors and prospective buyers wanted to view our home she told them we had 8 contingencies and we NEVER had 8 contingencies. She made unilateral decisions to make changes in our home and charge us 3x the estimated cost. She used pay off quotes to create our Sellers Settlement Statement that was over 90 days old. She judged us for being on a Covid19 Forbearance and went online and told the world we were 37 months behind in our mortgage and posted our lender's name and back payment amount along with our full names. She abandoned us in escrow because we ended up owing thousands that she never discussed with us because she charged us 3x what "her contractor" was charging.

    When we didn't have the money to close she threatened to sue us and told us we had to sign a non-disparagement agreement to not complain about her. She will soon go before the CoCo Association of Realtors and explain why she lied, threatened, and abandoned us. Her threats were so awful it put my husband in the hospital in ICU for heart related reasons. She listed our home as a 4 bedroom when it was a 3 bedroom with a den for $610,000. She turned our den into a 4th bedroom and sold our home for $545,000. But she refused to sell it for $549,000 without discussing the offer with us. She told us we needed to make $1000 payments to her personally for the staging she wanted for our home. She has no ethics!!!

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    Staff

    Reviewed Feb. 25, 2023

    This PM company shouldn't exist, the 2 PM Rob and Dave are only out to make money and rob owners of their money. They have no idea what a professional Property Management Company is about. They been stealing Property Owners' money for years!!. Stay away!!!

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    Coldwell Banker Realtors Company Information

    Company Name:
    Coldwell Banker
    Website:
    www.coldwellbanker.com