Coldwell Banker Realtors Reviews

Original Review: Sept. 24, 2019

This company was a suggestion through social media. First of all I was looking to rent. Did everything that was asked of me and a credit check amount was taken. The agency stated they would contact me on August 9th. A month and a half later no contact. I contacted the agent whose name I had and asked why no one contacted me a month and a half later. The person stated they never got the application but the broker did. The broker did not contact me either. When I showed proof that the person was suppose to get back to me on the 9th the answer was to put the blame back on me. While there was miscommunication on both sides I don't understand why the broker did not contact me or the agent. I thought they were both in the same office?

Any way when I told the agent to forget it she got snotty and pushy with me. It was via email so the tone to me was snotty. She claims that it wasn't but didn't accept that it was too late for her help with renting. I would hate to know this is how they conduct business. God forbid if I wanted to buy a house or condo. She was very condescending when I called her out on her failure to get back to me. She could have easily just said, "Keep my name if you change your mind in the future." She didn't. She just kept emailing me and it went from bad to worse. She offered to give me the 25 bucks back out of the goodness of her heart (yeah right) but I told her it was okay. When a customer tells you to forget it leave it at that. The whole thing was a nightmare I don't wish to revisit.

There is no communication with these people. I would suggest do lots of research before going with this company as I am sure agents are probably nice people but they drop the ball and take no accountability. I would probably use these people as a last resort and even then I would tread lightly. The best thing they can do is only buy and sell and not help renters because they really are of no help.

About three months into the process we find out that my credit is short of the 640 score requirement by eight points. Then, we did not hear anything. Another month passed and we found out that we would not be able to close on the home. We lost our earnest money and Coldwell charged us $1,000.00 for processing the loan application. All in we lost $500 for an inspection, $1000 for the loan application, and $100 for earnest money. After gas and other expenses we lost $2,000 and had nothing to show for it. At the time I was only making $8,000.00 a year at best. We decided to wait a few years and try again.

We began searching again in Spring 2016 after spending nearly four years building our credit. We paid for an inspection on one home and found it was no good, the neighborhood was bad, and the homes there were not built well. So we continued searching and waiting. Patricia found a house in Rosharon among several others. The others were out of our price range. The Rosharon house had a lot of problems and was unfinished. This time realtor Patricia ** referred us over to Home Bridge Financial Services in Sugar Land for financing. Home Bridge decided to finance us using the FHA fixed-rate home loan. The house in Rosharon did not meet FHA standards.

Patricia was still working with the Coldwell Banker Realtors Office in Sugar Land. She did not represent our interests well during the purchase process. The home we bought had a number very serious problems not listed in the seller’s disclosures. I used Patricia’s home inspector to inspect the home. I used the finance company she recommended. She knew going in the house was no good and so did the other parties.

Fast forward three and a half years - the house is deteriorating rapidly. My wife and provider has died. Our income shrank by $8,000-$10,000 a year. I fell ill and lost my job. Some of the problems with the house - The foundation was not repaired at the time of sale as agreed and the minimum repair estimate is at least $20,000.00. The water coming out of the taps smells like raw sewage. The lot floods and we had to bring in thirty dump truck loads of dirt to get above base-flood elevation. We had to erect a fence because the neighbors set their dogs loose and they knock over the trash cans and murder our pets. The house is directly under the local airport’s flight path. We have massive cracks appearing in the drywall and floors due to the foundation. Our home security system goes off because the foundation threw the door sensor out of alignment. We had to remove the system as a result.

We could not rectify the problem. The house is sinking and settling unevenly because of a total lack of proper foundation construction. The roof had several leaks. There is mold present in every room of the house. The wet wall in the bathrooms was not constructed properly and the tile in the bathrooms was not grouted at all. The house has termites. The central air conditioning does not work and the pan was leaking down the central wall in the house because there was no cap on it - $550 repair and pipe installation. There was inadequate ventilation in the attic to release heat through the rooftop. We had to add five turbines and an attic fan to vent interior heat. The list goes on and on.

I inquired with Patricia and she would not take any responsibility. Patricia is still with Coldwell Banker. We live in the house and it is falling apart due to improper construction by the individual seller. Coldwell was supposed to represent my young family’s interests and prevent us from being sold a home that needed financially burdensome repairs from move-in going forward. Now, I am widowed and trying to seek remedy to our housing situation for the three of us. My eldest son and I are disabled. The home that they brokered for us is no good and they have been of no help. We have tried many avenues through which to get assistance with this and all have failed.

My closing statement is that if I were you I would not do business with Coldwell Banker Realtors or Coldwell Banker Mortgage. I have had nothing but grief as a result of my dealings with them. They did not represent our interests well at all when we were seeking financing, during negotiations, or after closing on our home.

I recently engaged Coldwell Banker to sell my house in Des Moines, IA. Connie ** was the realtor. She worked with us when we purchased the home 13 years ago and our experience then was enough to cause us to seek her out when time came to sell the house. Her position and ability is the reason we went again with Coldwell Banker. She was committed to us both on the buying end 13 years ago and then selling end just completed. She was always on task to keep us advised and up to date. She worked extremely hard to make sure that our selling experience was worth the value we were expecting. I can't imagine how selling a home without a qualified realtor would look but am extremely pleased with the service Connie gave and the Coldwell Banker group provided.

Her expertise was a valuable part to this experience. She priced the property right and worked to help us make good choices along the way. She continually reassured us along the way as we got into the process. I cannot emphasize enough how important having a qualified realtor who you can trust is when buying or selling your home. Connie worked extremely hard to earn our trust 13 years ago and proved trustworthy again thirteen years later. If you are looking to sell or buy a home I highly recommend Connie ** with Coldwell Banker Mid-American Group, Ankeny IA. She will work tirelessly to advocate for you in your buying or selling experience. You will not be disappointed!

Jesse

My rent was $2,000/- per month and I was responsible to pay all utilities, a repair of less then $100/-. I did not know much because I was from NY but the agent should have presented all terms in a fair way. He professionally cleaned carpet but it does not mean the carpet will not smell. The existing carpet was releasing a lot of odor. I reported to the agent to no avail. I end up using electric air fresheners and do you know how many number of outlets were occupied with air fresheners? Make a wild guess! I was using 20 outlets. The odor was always presence but the electric air freshener was suppressing the odor down. We were realizing the odor as soon as the freshener runs out of liquid.

My overall experience with Coldwell Bankers was not good. I understand that their priority would be the home owner but they have failed to see my side of the difficulties even even though I had rented the house through Coldwell Bankers. I wish I could give them a lot less then one star, May be fractions of a star. I would say, just be cautious when you do business with Coldwell Bankers in Rincon, Georgia. -Jagdish

I have proof of the non-permitted plumbing and a letter from my plumber stating there is no way someone could have lived in the home I am in without experiencing ongoing plumbing difficulties. I used my entire savings on repairs and an attorney to send demand letters requesting assistance from Coldwell Banker and their realtor. Instead of helping me, Coldwell Banker used their team of corporate lawyers to deny my request for assistance. I was told by my attorney I have a good case but the $20k it would cost to litigate is not something I can afford financially. I am a single female who work in social services. I did not get assistance through FREC. I really thought this company would do the right thing, but they didn't and their lack of concern for ensuring that a fair sale took place has left me nearly bankrupt.

As someone who helps others for a living and believes people should do the right thing this has been a harsh lesson on how a big company like Coldwell Banker cares only about their bottom line rather than ensuring a positive customer experience by doing the right thing. They would rather stonewall me knowing I can't afford a trial than admit there was an omission and help with repairs. DO NOT trust this company and DO NOT use them. I am now living paycheck to paycheck working two jobs and looking for a third because people would rather avoid accountability than do the right thing. I would give less than one star if I could. I don't like writing a negative review but I don't like being lied to and ripped off either.

Never asked any qualified buyer to submit an offer, all conversation recorded on the security cameras in the house and that made public for all buyers. She only made two open houses at the beginning of the listing then she stopped, according to her belief “OPEN HOUSE DOES NOT SELL A HOUSE." When I asked for more open houses She replied that open houses were a waste of time/effort, would not drive sales, & refused to have 1 each weekend.

Recently I had a "unqualified buyer" according to many brokers who reviewed the P/S with FHA loan, that unqualified buyer caused me 2 month delay. Her communication changed from frequent, detailed, long, initiated conversations, with lack of clear or prompt responses from Her. When I asked to cancel the agreement she refused, The lake of trust and the hostile environment Coldwell Banker Residential Brokerage represented by Vice President/Managing Broker Joe **. Please buyers and Sellers be aware. NO Thanks to Leslie **.

Lisa, the 2nd realtor, was in contact with me a total of about 3 times from my offer being accepted until closing. Upon my final walk through, there were issues with the home that were not as they were when I made the offer. I demanded that they be fixed before I close on the home or I get a credit to have them fixed. One of them being breach of contract because the seller signed off on fixing it after the inspection. She seemed to think I was being too steep and didn't think it was appropriate for me to ask for these items be fixed. She made me feel like an idiot and continued to get frustrated with myself and my family, huffing and puffing at closing and acting like we were inconveniencing her. She seemed to be the seller's realtor, not mine.

In the end, the seller's realtor took money out of his own pocket and gave it to me for the repairs because he believed it needed to be taken care of. She was a terrible realtor!! She was lazy, uneducated, never had answers I had asked of her, and acted like I, as the customer, was a huge inconvenience! She only wanted the sale of the home, and that is it. Coldwell Banker is a joke!! I have bought 5 homes in my life and never ever have I had a horrible experience like this. My lender did most of the work, things a realtor should do. She deserves the commission, not the realtor. DO NOT GO WITH COLDWELL BANKER FOR YOUR REAL ESTATE NEEDS!!!

As the deal proceeded we asked when the carpets were to be cleaned and we were told that she informed the owners not to have them cleaned because it was a waste of money. We were also told because we didn't put it in the offer that they weren't going to do that. She told us they were having them cleaned. We shouldn't have had to put this in the offer. Even the broker was very snotty and agreed they didn't need to honor their promise. Our realtor said sometimes you say things that have to be fixed and Coldwell Banker just is not a firm of their word. As we moved in there were deodorizers hidden in 9 different locations to try to hide the scent. My father was in real estate for 35 years and would have never gone back on a word even if it cost them extra money. You decide for yourself if you want to deal with a firm like this. There are too many good firms around.

The MLS listing from 2015, when the seller bought the house from her daughter Karolina Borkowski (Coldwell Banker agent!), doesn't say anything about the sewer situation. Therefore we are wondering who put the wrong information into the actual MLS. When our broker addressed the problem via email to Karolina Borkowski, she didn't care and answered that we should have checked with the city before buying the house. All these facts coming together is enough for us to feel, that we got betrayed by a Coldwell banker agent (Sarasota Downtown), who was not only the broker at that time, but also a former owner of the property. The Sarasota Downtown office and the Florida management do not care either. They do not seem to have any business honor. We would never make any kind of business with Coldwell Banker in Florida anymore.

When it comes to repairs and service, they are generally difficult and unpleasant, and poorly responsive. Even if you pay your rent on time and take great care of the property, you will always feel they are expecting you to behave like ** trash, and they treat you accordingly. Ironically, given how strict and detailed the lease contract is, they failed to uphold their end of it when it came to the stated timeframe for returning my deposits. It ultimately didn’t matter, since they found a way to keep most of it anyway. I think their focus is more on selling than renting homes. The way they operate the rental side doesn’t make much sense from that perspective, as when I was ready to buy my next home, there was no way I would have considered giving them my business.

Bottom line, if you have decent credit and other options, steer clear of this big rip off company (each office is reported as independently operated, so there may be variability with different locations; this was the Northshore branch I dealt with) and look elsewhere. There are plenty of honest realtors who will rent to professionals and treat you with respect and fairness, as well as provide good service and value you as a renter. If you don’t have other options, or are finding it hard to avoid them because of their size and share of the rental market, at least be prepared for what to expect and approach every step of the process carefully to protect yourself.

Much of these issues could have been resolved at an earlier stage if more/all legal information was communicated to the first-time homebuyer. Stay away or stay stuck- they threatened to sue me for commission for both buyer and seller as well as whatever fees they can come up with, so the realtors will get paid double/triple the amount for a sell on the same home. They don't deserve to be in the realty business; they are crooks.

She bullied me into a contract that I did not want, she wanted me to give the potential buyers items that were not mine to give and then made snarky comments under her breath when I told her I can not give it away. She does not show that she cares for her client, only interested in getting paid at any cost. She was a referral from a coworker, which is her neighbor, so I thought she would be a great match, but she did not care for me as a new client or first time seller. I know this because she did not even list in the area that my house is located and when I asked her about this, she said it was ok because my potential buyer would not be from that area. Naïve that I was, I believed her...the first of many false statements she made.

After 2.5 months, I fired her, yet Pam tried bullying me again saying she had a contract for me and would get paid regardless so she might as well see it through. Well she forgot that I had the final say and not her, and she ended up not ever producing said contract. So after another week, her broker finally released me. I am making this review so that others may not have to experience what I did and that if they want to buy or sell a house and decide to go with Coldwell Banker Atlanta, that hopefully they will find a caring realtor and not experience what Pam ** put me through.

After the close of escrow on 12/18/2015, the DIY 3 layer leaky roof collapsed, a red tag for building zone violation popped when roofers were rejected to pull permit, the fireplace separated from the wall and structural engineers reported $80,000 worth of damage on a cracked foundation in 3 places, The agent who found out the advertised well was abandoned in 1980s countered it out of the contract which caused the property lose its legal water rights. The agent lied to the buyer and said the well water quality report was the well inspection. The agent too a forged septic paper as a valid septic inspection, and countered it out of the contract telling the buyer the sellers already had inspected the septic, the agent convoluted the documents about a deed 4 pages long that transferred equal size lots between 2 neighbors.

The deeds that surfaced on 2/23/2016 showed the property was surveyed in 2014 and the map identified a real boundary that proved the neighbor’s lot extended beyond their fence by 2000 square feet onto 106 Kaila Lane. It has been 3 years of headache and filing complaints with different government agencies but with absolutely no resolution. A tolling agreement is in effect until June 6th of 2018 and Coldwell Banker has not offered any monetary restitution to Repair the foundation. Bring back legal water rights by drilling a well. Pay $30,000 for roof inspection and to resolve the size of the property in disputes with the neighbor. Coldwell Banker, and agents Kenneth **, Donald ** are hiding behind William ** their attorney. CalBRE is on their side and has not provided consumer protection in over a year investigation supported by emails and texts that incriminated the defendants.

The buyer cancelled the agreement due to agent misrepresentation and closed on the property on our own. I contacted the agency but they were very fake and they acted as if they are the victims. First, I reported this serious incident to Adam. And I was surprised that he was trying to manipulate the buyer to trick her into not killing the agreement so they won’t miss the commission. The man in charge was Brian ** (Senior Vice President). Very self centered and as icky as a man can be. I would not trust these people to do business with. They had no problem to misrepresent a family with 4 children in the most important decision of their lives, buying a home. Very dishonest!

The broker and agent will not show me any verification of when the letter was sent, received, or signed by the buyer. The buyer's portion of the letter has no time/date stamp, looks like it was just typed in. It was either a case of poor ethics or fraud. Ethics would be the case where they received and not informed us, why I can't understand. Fraud would be to have received it after the inspection period and allowing the buyer to retrieve their earnest money.

When he came back another offer came in and the negotiation was accepted and paperwork was signed. It wasn't until the closing (a month later) that I found out that there was another $4,000.00 that I had to give to the buyer. I called my agent, Brent, and he didn't know anything about it (but it was there in black & white). Obviously I didn't see it when signing the paperwork during the initial negotiation but my agent should have seen it and brought it to my attention. I received NO apologies from my agent and never heard from him again. He got his commission... So why would he!?! Lesson learned - never trust your agent and don't use Coldwell Banker.

Never ever take care of nothing, but they took their money every month from rental pay. I never see the agent who has the administration of the house, and when finally I told them I DID not want their services and I like the tenants left the house when the contract finish, they never take care of nothing. The tenants left the house, without paid the last month of the rent. The company Solomon Rental never did the final walkthrough with the tenant. They never know when the tenant left the house. I got a letter from HOA, letting me know the house was with the front door wide open. When I called Solomon Coldwell Banker Kissimmee office they never give me an explanation. Never gave me the house keys. When I got the house keys, they are not from the house! They never charge the tenant deposit. The company is terrible.

We requested a cancellation of the contract, and Coldwell Banker Platinum Realty's manager told me this morning, November 6, 2017 that they don't and never have give a "MUTUAL" cancellation of a contract, and wasn't going to start now. He said we could go with another agent of theirs or should we decide to go with another "broker" that Coldwell Banker Platinum would still get 25% of that other "broker's" commission. I have never heard of such and very unhappy with them. Is there any "legal" way that we can get out of this listing contract with Coldwell Banker Platinum Realty in Savannah, GA? Help!

She then came by with a photographer to take pictures of the house and my husband took down some of our photos but was then told that we did not need to take all of them down because they would remove the people from the photos. When we went on the site we saw our children and family members in multiple photos used (with the world today I didn't want). When my husband called to tell her that she did not have permission to put photos of us up she asked if it was really a photo of ours (it was my son and deceased father, you don't forget those) as if we were lying. She then said it would take 45 mins. to take the photos down. We checked on them an hour and a half later and she had only taken one photo down.

My husband called again and she said that she just mixed up the photos and my husband said this wouldn't have happened if she just send the proofs like she said. Then she told my husband that she never said that (which she did). After that my husband said to just take our photos down. She said that now it would take 24 hours. (how did it go from 45 mins to 24 hours)? At this point I get involved and I am pretty upset since my innocent kids are stuck in the middle of two irresponsible adults (the photographer and Irene) and I even asked if she had kids because she would understand if she did. She completely ignored me and tried to say that well lots of people have pictures of their kids up... those aren't my kids and I don't care what other people do.

My husband was working with her about times to have people come look at the house. He was very accommodating but when she started to say that people would be coming to the house on the weekends or after 5 he said no. She then tried to say that it was because of us moving that these people needed to get in and see the house. She just kept trying to bully us into saying yes to everything she wanted and gave no regard whatsoever to the fact that we are a family with children and that we have paid for a full month's rent so we have the final say.

She constantly was texting my husband all day with different times to have people come look at the house and I finally told my husband that I will deal with her from now on. I told her, when I got my first phone call and text in less than 30 mins., that I work until 7 and if she needed to get a hold of me that she can call after that. She ignored me and continued to text me for times to come by on a Sunday. She then said that if she can't get a hold of us that she will just come to the house and post the times people are going to come by.

We ended up having to contact her boss because she was being so ridiculous about how much she was contacting us and the fact she kept changing her story on multiple things. He ended up telling us that we were right and that we did have the final say if the times worked or not and that he would immediately get the pictures down (which they were gone within 10 minutes). He also said that the pictures were on multiple sites so now my kids' photos are on different sites that we never allowed. So we are feeling unsafe with people knowing our address and everything about our family. Irene is just very inconsiderate and is only out for her own pocketbook. She is very disrespectful and does not care about if people have a family or not. She tries to bully everyone to get her way even if you tell her that as a tenant you have rights. I would never recommend her to anyone!

We received an offer in which she did an estimate net sheet that stated we have to bring $973.82 to closing. I wasn't too excited about having to pay that amount and was on the fence, but decided, in the big picture it wasn't worth the back and forth negotiation, especially since this was what I thought was the best offer at the time. She even told me the cash I'd bring at closing will be lower because I'd be making another mortgage payment prior to the closing date. It turns out her estimate was well below the projected amount. The actual cash to closing that I had to pay was $2740.48. While I understand an estimate is just a ballpark figure this was nowhere in the vicinity of the ballpark. Is it still considered an estimate if the actual number is almost 3 times the estimate?

I would think that for someone that's been doing this job for however many years, your numbers would be a lot more accurate. Aileen knew I didn't want to come out of pocket over a certain amount and that's why I've turned down or countered previous offers. I can't help but think that the lower estimate was intentional in an effort to get me to agree to the sale. I had a contingency in the contract for my new home that the current house would have to at least be under contract first before I'd purchase. If the estimate was more accurate I would have negotiated it down before agreeing. The reason I decided to pay the $2740.48 to close is because I already purchased the new home and my back was against the wall.

The owners had added a pool and was near a wetlands. We were merely seeking assurances that what we were buying was in compliance with local laws and HOA rules. One thing we found was the square footage was wrong. We asked for an accurate accounting. You wouldn't believe the drama this agent put us through. The title company’s rep the agent recommended wasn't any better. She was rude and uninformative. Very unprofessional in my opinion.

We didn't make it to closing. I have purchased and sold many homes. These are the most unprofessional folks I have ever had the misfortune of working with. I admit I have little patience for incompetence. So many times I was given incorrect or misleading information. Contracts had to be rewritten time after time for spelling or factual mistakes. How hard is it to get your client’s names right? It appears they put more effort into creating drama than forwarding the interest of their clients or that of the transaction. Coldwell Banker’s agent did little to earn a commission. My advice, go straight to the seller’s agent. Negotiate your best price then ask for 1-2% of the commission. The selling agent gets an extra 1% (4 total), give 1% back to the seller, and take 1% for yourself to help with closing costs. Good luck.

The toilets were dirty, even though there was a sanitized strip over it. The main bathroom's door would not shut or lock appropriately, presenting a problem for the young girls there. The guest room also had the same problem with a non-shutting door presenting a problem for the 2 adults two were staying in there. CB stated that subsequent guests did not make any reports, but that does not mean they did not correct it after our complaint or that those guests just did not complain. The balcony tables and chairs and glass door were dirty and sticky. There were ants all over the floor on arrival and sand in all areas. Kids socks were filthy after first day.

There were no brooms or vacuum to assist us in the clean up. We called Coldwell Banker & their response was to "send a cleaning crew and that we should purchase and use ant spray, and they would reimburse us". We did decline the "cleaners", because we had done the work so that the children could use the facilities when arriving after a 5 hr drive, so we could start our vacation. It is also against the law to spray chemicals such as those in a facility, unless certified to do so. They did offer to wave the cleaning fee of $90, which we of course accepted by us as there was no "cleaning" done that was obvious.

They have conveyed in their Better Business Bureau response that there was a broom/vacuum there, but 4 adults could not find any such thing. There was a locked closet, but that was never offered to us or considered by CB as to be inaccessible for us to use. Their defense was that the unit had been empty for a time prior to our contracting it. This only indicates that a thorough cleaning/check was not done prior to our arrival, and, they were willing to interrupt our precious vacation time with 4 adults and 4 kids to do their job.

There were inadequate pots and pans, which may be subjective, but with 8 people, it is nice to have access to prepare meals for 8 people. The refrigerator was not cooling appropriately, as well as the A/C had failed for a day. However, they did address those problems within the day when we called. In addition, when we first complained about ants and dirt, the girl at the desk was rude and said "what do you want me to do, say I'm sorry? well I'm sorry". From our perspective, making any subsequent complaints by us, did not give us much hope that it would not be handled in an appropriate way. We were on vacation, and if we took our time to address everything except those things that were absolutely necessary (ie. ants, cleanliness, A/C and refrigeration), especially after their initial reaction, we would have been on the phone with them every day.

This unit cost $3200 for the entire week. CB declined to pursue via BBB and felt they addressed all issues adequately. They did not. This left us hung out to dry & not compensated for our time, energy, grief & work caused by CB renting a unit out without caring for it or checking its status. We vacation every year and have never filed a complaint... but we will not use Coldwell Banker again!! Buyer and refrigeration, especially beware!!

Survey has been delayed, punch list has not been completed, poor paint job. The construction company did a very sloppy job. And the selling agent Ms. Magdevys ** is nowhere to be found and not cooperative at all. In all the closings I have done in my life this is by far the worse. And I will never recommend this company to anybody. I have already filed a complaint against the construction company, the realtor, and the broker. Not to mention the amount of money this has cost me because they have not been able to complete their work on time and for which they don't want to give me credit.

The buyer gets on contract until 8/15 and simply decides she has decided it may not be the right time in her life to buy a house then decides to cancel the contract and predates a cancellation to terminate by predating the contract 8/12. I inquired about collecting the $500 earnest money for wasting my time and pulling my house from sale status and was given multiple excuses why the buyer should not have to forfeit their earnest money. One of which they actually claimed all buyers could cancel any contract in 10 days without even inspecting the house or FHA inspector review which is clearly spelled out in the contract as next step requirement.

Finally I received a hand written request to cancel contract with a falsified predated buyer's signature requesting me to sign. Then... Finally received a call from midtown Tulsa Broker now claiming that (Dotloop) had my stamped signature from the very beginning claiming I never entered into a contract and at same time accidentally must have stamped Dotloop to cancel the contract at same time. My initial response to this allegation was: in the first place why were we negotiating along and why was I being requested to sign an agreement to cancel the contract. Games... Nothing but hassles and games by all parties at midtown Tulsa OK branch.

Never list with crooked lying people that require you utilize an online program to sign your name on legal documents on behalf of you. The agents and brokers are there for the almighty buck & power trip. Stop... Go elsewhere! Save your time & efforts. This wasted a month of my time! I could not sale or list elsewhere while they toyed with my life and property!

Our side signed the papers at 9am and the money was wired. She signed her side with the seller at 1pm and claims the wire didn't go through. This was a Friday and she sent us a text saying it would be a miracle if we could get the keys before Monday. We had two cars full of stuff and 6 people and 2 dogs. We asked if we could "rent" from the seller if the wire transfer really didn't go in. She said no because it was a liability and we might back out of the deal and wreck the place. Never use Nancy or Coldwell Banker in Roscommon Michigan.

Manager and the realtor were both very rude and unhelpful, giving me the same excuse for weeks. I was charged with a garbage removal fee however before leaving the house we cleaned it spotless and took pictures as evidence... such a shame to try to make money off of kids in such a scummy way, really disappointed. The manager said she was "nice enough" to not charge us for carpet cleaning but once again aside from sand (it’s a beach house, helllo!) the carpet was spotless.

But wait now the Broker calls me a few days later & tells me HE WON'T sign off & was going to hold me to the full agreement & would NOT release me from the contract for the remainder of it + A 6 Month penalty period, So now my health is better but I CAN'T list my house till next year without Coldwell Banker getting their 6% + a additional 6% to whatever company I list it with. Please be careful when working with Coldwell Banker. I was told by several Reality Co, that this is very unusual & Rare that a broker would do this, it's just not good PR. Not good business but this is what has happened to be by Coldwell Banker.

Throughout the 8 months we didn't need assistance fixing most of the issues with the property ourselves. When we moved out, we had the place professionally cleaned and mowed 5 days before the end of the month. When we received our deposit back we have a $200 landscaping fee. Just because they wanted to sell the property at our expense. I have NEVER not received my full deposit in 8 years as I am very meticulous. I will not be following through as I'm sure it will be listed in the lease but I hope others are wary when dealing with this company.

We never received marketing books for our house, even after asking, until 2 weeks into the listing (which is after the majority of showings had happened) when other agents (ours didn't do the first open houses) came to do an open house (then they gave all the books away at the open house and I asked for more and never got them). We were rushed into moving our closing date up, which resulted in us completely losing our ability to have the house professionally cleaned. We had our professional movers moving us out (which had been settled and scheduled a month before), while the new owners had their pod delivered, and I'm trying to sweep myself out the door. It was incredibly stressful, family and friends were shocked at our experience. These are just a few of the examples.

Unfortunately, due to timing and availability, we were unable to see the home again this day. We decided in order to get this rental, we would just go ahead with the app without my roommate seeing the property. When calling to confirm if they received the application and our private income statements, again met with attitudes and unprofessional behaviors! A few days later we attempted to see the house again, this time with someone named Kendra. Kendra set the appt time but proceeded to not show up on time. Original appointment time was 4 pm and she called at 4 to say she left late and wouldn't be there for an additional half hour or so. She then called my roommate to inform her that we were not approved for this home, fine, but she then disclosed my very personal information to my roommate without my consent.

With that being said, not one person called to inform me about what was going on with MY portion of the application. They simply disclosed all personal information to my roommate and left it at that! I will say, the house we seen was beautiful, but from the beginning this company lacked professionalism and communication. Do yourself, if you're an owner attempting to sale or rent, don't do business with this company if you are looking to keep your potential buyer or tenant happy! If you plan on renting, save yourself the time and go with someone else! They are the worst! If I could give less than 1 star I definitely would!

I then called Clark ** and told him. I told both Charlie and Clark I felt they should pay for the repairs. I watched the video inspection and read the written report many times. Nowhere does Charlie see or mention the broken bathroom pipe. There were other things he missed. When I ask Clark and Charlie to cover my expense, ensues blaming the previous homeowner and wouldn't return my calls or emails. I explained to them it would be cheaper to cover my cost than to be sued in court and pay much more. They still continue to ignore me and Clark stands by Charlie the inspector. Coldwell banker's Clark ** out to make money and doesn't care about his clients. Now they will be sued.

Not wanting to deal with replacing a whole wall, we went back and forth in negotiations about it. The sellers came down on the price, and she led me to believe that the mirror would stay after purchase. After closing it was gone, and guess what I was left with! (See photos) Needless to say, she was too busy to return my call about it, and even her supervisor was siding with her, simply on the fact that he had worked with her X number of years. I'm still waiting on return phone calls from both of them. I would recommend NEVER WORKING WITH THIS AGENCY.

I almost gave up on buying a home, with the realtor I had before her, that is not meeting up to deadlines, communication inconsistencies and lots more. She turned things around and I am very thankful. She was very timely with submitting offers, consistent with communications and have sometimes gone above and beyond working with me during non-business hours and anytime I had contacted her. I was never disappointed with her referral. I would want to say a big thank you to her and Coldwell Banker Prime Properties as they would always be my go to place for home buying. Thanks for having great employees like her who always stand out in customer service and excellence.

After I expressed disappointment with their service she came up with some story of trying to call, of which no calls were received, and no emails. The one email I did receive was lacking any information, a meet-up for one of the houses on a Sunday at 1:30 pm when they well know I work third shift and sleep during that time. Then to ice the cake she tells me "I will also let ** at USAA know of your rash decision to find another agent." It's no wonder Consumer Affairs rates this company 1 star. I have learned a major life lesson. - 22 year old, hard-working future home owner.

I contacted the party via text that we clearly missed this opportunity. He called immediately. There was no apology, his voice was aggressive and he acted as I was a liar and we would never get the home with the bid we placed. I said we would have never known if she knew to place the bid. He was very unprofessional and showed his true colors yesterday and I was upset but keeping it professional. So beware. They are not really for you and not mention was eager for us to sign their contract for 6 months to find you a home but didn't place us on a MLS list!!

We were hesitant to continue our listing; so when our 5 month was about to expire, our agent, Barbara, explained that it was slow because of the holidays but that Spring is coming up we would see be in a good position and if we change our mind we can cancel anytime, no questions asked. So we went on for another 5 months, but in May of 2016, we decided enough is enough. She continued the way she had been, still no caravan, no showing up at the house showing, during 8 months we only had 2 open houses even when we asked her to do more but there was always an excuse. On May 13, 2016, we decided to cancel, which she removed our house from the MLS but would not cancel. When we pressed we got conditional cancellation.

After many attempts for over two weeks to remove the key box with no response, my husband finally took the box to the branch to get our key back. We took it to the Westlake Village Branch Manager who said that they have to protect their business first. We told the manager about our experience, they still insisted on conditional that included they have the right to claim commission not only if I were to sell my house until the contract expired but they can also claim commission if I convey title, lease or transfer title - say my husband and I die and my nephew inherits the house they get commission for having done nothing for those 8 months.

Save yourself a headache and do not list your house with Coldwell Banker. They are the worst; they think of their business rather than you as the customer. There are many other wonderful agencies. This has been the worst experience we've had. We were finally able to get none conditional cancellation 6 weeks after our original request. I would not use them to list my house nor would I even look at a house listed by them. It is very clear they have no interest to take care of their customers.

Gradually, we felt that she was using us to locate good properties in such a chaotic market. She believed that unlike many other people, my husband and I had the vision to see potentials in properties and we were good help to the investors. Once we suspected that we had been fooled around when it came to our offers, she overreacted and stated that she could not be available to us for weeks and she removed us from receiving update on the list of properties in the market. We had no choice but to fire her after wasting 5 months of our time in house hunting. This agency/branch is not recommended.

Liliana ** only wants to keep my home listed but doesn't want to sell it. Every time she has an appointment, cancels 5 minutes before the showing. She demands that she has to take the pictures for the home, and demands that I have to change the appliances when I can't afford to keep more months the place close. Because of her nasty tactics she convinced the buyer to get out of my home and buy another place. Now I have to keep the home close until the contract expires with them. Alert never ever contact these people, worst real estate agency ever. I'm looking to report to higher chain or headquarters but the manager refuse to provide that information. I need help. One attorney only said that it is up to the manager to cancel listing.

So I went court and told them everything that happen, and the clerk told me that if court don't have their address they can't subpoena seller. How my suppose to get seller address? So I went back to Coldwell banker talk with the manager blah, blah. No help at all. And finally talk to seller agent, she offer me $2500 dollar. Now this is my $5000 deposit here. No way, I haven't breach the contract in any way. My state law I'm entitle to full deposit. To this day I'm still screw, I don't know if I ever get the money back, lesson to learn. I never thought buying house would end up like this. From my experience with this company, the agent and their whole staff, the way they treat me, the worst experience in my life. So hopefully this will help other who want to do business with Coldwell Banker. Can't hire lawyers, no money.

Although I brought this to the attention of Charmaine's assistant, Kendra, and asked to have the check recreated with one payee name (at the consent of all lease signers), she said that was not possible. Kendra assured that the bank Coldwell used for business banking would cash the check. They did not. After days of questioning from my bank, they allowed us to cash it with all three signatures. This left our account overdrafted during this time, considering that we had recently paid first month's rent, security deposit, and pet deposit on our newly leased home. Although Charmaine and Kendra were aware of this, there was no attempt at reconciling overdraft fees or further attempt to correct the problem.

Shortly after cashing the refund check, we received a check for our deposit for a little over half of what we originally paid. We were rightly charged for a few things that were left behind, but felt as though we were nickel and dimed for other charges as a result of the previous frustration in dealing with us, considering that our phone calls / voicemails went almost a month without answering in between this time.

Although I was not pleased with the results from Kendra, I felt as though she was not the one at fault with this department; as Charmaine's assistant, she was only the middle man sent to take care of the things Charmaine did not. Charmaine made no attempts to reach out and apologize for the inconveniences caused, other than concluding our email with a response.

In fact she acted like she really didn't know him at all and was disturbed he was there. She sent us a note after the showing that there was another offer - who knows the seller took ours right off. They are very slimy - watch out. We asked during the sell to have them let us in for measurements after we paid in 48,000 in non-refundable earnest dollars. They said they were too busy. Awful, Awful - stay away!! I would never, never, never use them ever.

Before signing 'Contract To Purchase', seller required realtor to include requirement that seller would have 10 days between the 'final written financing commitment' and closing to move. Seller was only allowed 7 days to move regardless of how the 'Contract to Purchase' read. Apparently, Realtor did not add the information so that it was legally binding. Realtor just changed the dates which "fooled" the seller into believing the request was addressed. That's all bad but the worst part was when Seller discovered a $2000 error on the closing statement (in Caldwell Banker's favor). The branch manager made no effort to rectify it even when the error was pointed out to them. First CB just responded that the commission amount was correct. With a second request from the seller to review the statement, CB's branch manager simply directed the seller to the buyer's title company for an explanation. When referencing the error, the title company explained "somehow there were two closing statements in the system and you must have gotten the wrong one".

All future sellers, be sure to review the closing statement very closely. This "error" didn't appear to be an honest mistake. It felt like a practiced, intentional, effort between CBWS and the Title Company to gain more money from the seller. Extreme dissatisfaction with this realtor, this branch manager, and Coldwell Banker West Shell.

We found defects in the house, serious ones, but we thought they could be repaired for about 17K. We were interested. Next day the agent, told us he wanted us to come to his office and sign a P.O. order without consultation.of a lawyer. They said, "You can see a lawyer after signing." We did see our family lawyer. They refused our lawyer writing the riders. They wanted to do the writing. They recommended a lawyer after we expressed reservations about signing without a lawyer. We researched their recommended lawyer and learned he was reprimanded by the Supreme Court of Illinois for lying on important documents.

They wanted us to sign, pay the earnest money, without any, none, statement of interest from the owner. They absolutely refused to tell us if the owner had any interest at all in our offer. In the Coldwell Banker P.O. order for the house, it clearly stated that if the buyer terminates the deal, he not only loses his earnest money, but he can be sued for damages. When our lawyer saw that, he flipped.

Recommendation: Never, ever approach a Coldwell listing agent property without a local non-Coldwell real estate agent and a powerful attorney. Never sign any property contract without first seeing a trusted, attorney in good stature. Never take an attorney recommendation or inspector recommendation from any Coldwell Banker Realtor. These people are experts in manipulation. Be forewarned.

When I closed on my home and took and went to move in the sellers had come to the home and removed all smoke alarms, light fixtures, ceiling fans, closet shelves leaving bare wires from the wall and ceilings. By law you are not allowed to remove any permanent fixture to the home. I called Jeff ** and was basically told "too bad, how sad. I'm sorry you got a raw deal." This was my first time buying a home and it has been a nightmare from day one!!! Stuff that was left and sellers said worked did not. We had an issue with the hot water in the kitchen which was not working. We asked at least 10 times through out 2-3 days of talking to him if it was fixed and were repeatedly told was fixed. Which of course was not!!! Also at closing they gave me a different closing amount than what I was told. Come to find out they had added the sellers $1100.00 past sewer bill. I had to fight with them over this. And almost did not buy the home because of it.

They finally agreed with me that I said I would not pay any back bills the sellers owed and they went back to the original cost. Then to find out now that I got tricked into paying the seller back property taxes and NOT mine!! I wish I would have googled Coldwell banker previous to buying my home. Because now that I have I would have never went through them!!! I read page after page of how they screwed people over!!! I spent my life savings on this home. I am disabled and live on a fixed income and thought I did all my homework and was still taken advantage of!!! All I can say is get EVERY little thing in writing. Because now it's my word against Jeff ** and there is not a thing I can do!!! Oh and he even left not even half way through my closing to get his teenage daughter from school. Who could have walked home!!!

She goes on to say I was "..bragging that I had a 401k account" when I don't even have one! Plus, I don't brag. I'm unemployed and have been for years. I was a stay-at-home mother who did unpaid and non-profit work for most of my adult life. Sorry, no 401K. When a realtor like this attacks me personally, I have no respect for them and the work they do. When a U.S. Veteran is denied loans and the seller's agent withholds escrow money I find that to be retaliatory and punitive. I would never recommend this agent.

I have never spoken with ** except through ** and now ** (I have no issues with either realtor, they both have been very professional and forthright). It is now Wednesday afternoon. This process began on Saturday. I still do not have an answer as to if we can rent this house and have never spoken with "**." Very unprofessional, unresponsive, especially since I am negotiating to lease a home for $3100/month!

I have to offer what she is asking. He will not submit my offer because she is old and just wants to pay what is owed, plus taxes are owed. So I electronically signed. There were no stipulations and told "no other contracts now or ever on the property". It looks like it may be mine. The contract signed, I left office by 120 pm. 2100 hours I received an email stating the other realtor put offer to listing agent (they work together) and showed proof of funds that I need to show bank statement at 9 pm that evening, or it's up to seller to accept my contract offer or the colleague with no written contract.

The following day I was informed the seller accepted the offer of colleague with no paper contract because they showed proof of funds. Proof of funds was never part of the written contract nor mentioned until the email 9 pm, well over 8 hours of signing initial contract at office of Coldwell Banker MM Parrish Gainesville, FL. I have my phone number blocked. They have my initial 500 deposit. I am appalled of the unprofessional behavior of a well established business in our community. If I have a written contract, how can it be another person was able to retrieve this property? I have all the time stamped correspondence with Coldwell banker Parrish substantiating just cause. Respectfully feeling discriminated.

On that day, Gary provided information on what the bank was willing to do. Because I know he'll bring it up and repeat himself over and over again (as he did that Thursday with me) the deal the bank presented was $2k to be out by the 26th of January. We declined that offer and requested $3k. On Thursday, January 8th I had my first conversation with Gary in which he was rude, spoke over me, and just constantly repeated himself over and over again stating how we had not agreed to the first agreement. He made it clear he had been dealing in these types of transactions for 20+ years and how we would be evicted. The problem arose when I stated I didn't agree with the bank stating my agreement was completely contingent upon my neighbor agreeing as well. I wanted him to go back to the bank and make this clear, regardless of the fact this is a duplex, my neighbor willing to move or not move has NOTHING to do with me and my family.

Let me also include here, I am currently 9 months pregnant and due February 16th. Moving was NOT part of my baby plan. I cannot move without this money. Again, during this conversation Gary's help consisted of telling me how I should help myself and get in contact with my neighbor to persuade him to agree. Someone whom I have NO relationship with and have NEVER had a conversation with in the 2 years I resided there. Gary made it seem like him attempting to contact my neighbor was very wearing and trying on himself, as he had tried twice already. He spoke over me and through me and never once made it seem as though anything I had to say was relevant. I received notice from Gary the next day, Friday January 9th, stating my neighbor had agreed. We made an appointment for Saturday, January 10th, for him to come over between 12pm-12:30 to sign the agreement.

Gary was at my house Saturday as planned. During this time I clarified that we would NOT have to wait until the 26th to be paid. That if we vacated early we would be paid as such. Gary stated that the check would be ordered Monday, January 12th and here by the end of the week. That we were to call him once we were out, he would come over and upon a walk through he would hand over such check. We said “Thank you” and he went about his way.

I reached out to Gary Thursday, January 15th and asked him if trash at the curb would be a problem for the walk through. It would be at the curb, clearly evident that it was to be picked up, so I didn't see that it should be, but I figured I should ask. His response was that we should wait until Tuesday. Since we had previously informed him that we would be moving out Saturday and wanted to do the walk through Sunday, this came as a surprise. Not to mention, because Gary had stated having the check here by the end of the week was no problem, I have already provided payment to my new landlord with the understanding they could cash said payment on Monday. I informed him that waiting until Tuesday wouldn't work because I needed that check to pay for my new residence. He NEVER bothered with any response.

Friday, January 16th, I text Gary and asked that he be at the house Saturday at 3pm to do the walk through. It was at THIS point he states the check is not here and it will have to be next week. He had ALL week to advise of the problem with the check and he WAITS until FRIDAY to state it is not here. He had a conversation with my boyfriend, Manny, in which he stated he would have the check sent over night and it would be here Monday, at the latest Tuesday and we could do the walk through at that point.

I contacted Gary yesterday, January 19th, at 9:13am requesting a 6pm meeting with him to do the walk through. I requested 6pm because, quite frankly, I do not feel comfortable being alone with him. He is rude and condescending and acts as though only he is relevant to anything. After 2 hours and still no response, I sent him an email. Gary picks and chooses when he wants to respond to anything and while I understand that a Realtor makes his/her own hours, being contacted on a Monday during business hours should NOT warrant 3+ hours to respond. When he did respond he was again, rude. He advised he could meet at 5:30, but he had no check. He stated he advised Manny that it would be here today (Tuesday) or Wednesday and to quote him, "Sorry, I can't give you something I don't have" after he was told had he just communicated the problem to us, we wouldn't be in this situation.

I could have put off my move another week and saved myself money on prorated January rent. He refuses to accept any responsibility in this situation at all. We are upset and he seems to be upset that we are, when he is truly the least helpful person I have ever come across. He was asked at 4:47pm yesterday if he had called the bank and what happened to having the check sent over night. He NEVER responded to that email either.

This morning I emailed him asking for a status update. I also called the law firm representing the bank, looking for help because I am so beyond frustrated it is ridiculous. After all of his talk about how the bank is processing the check and it's being sent I received an email at 10:28 am from his FANTASTIC assistant Patti, stating that the bank can't process the check without a completed W-9 from me and once they receive it, it will take 3-4 business days to get the check out. ARE YOU KIDDING ME?!?! So, Mr. ** has 20+ years of experience with this client and dealing with foreclosures and cash for keys deals, BUT HE DIDN'T KNOW TO BRING A W-9 WITH HIM ON THE DAY OF SIGNING THE AGREEMENT?!? And he has continued to maintain this check will be here today or tomorrow (his new story) yet, THE BANK CAN'T PROCESS WITHOUT A W-9?!?!

To say that my boyfriend and I are livid is beyond an understatement. I have never in my life dealt with someone who couldn't care less about how he represents himself. It seems that since I am NOT the one making him any money he has zero interest in trying to actually HELP. Which, since he also can't sell the duplex until the tenants are gone is especially puzzling. And while I am not making him money today, who was to say that I couldn't make him money tomorrow or the next? I also hold my real estate license and have worked in nothing but customer service positions and could NEVER imagine ignoring a customer or potential customer and being rude and misogynistic.

At this point someone, and I'm hoping it will be you, needs to call the bank and have them push the check processing through ASAP. I have done my part and per Mr. ** , having a check should not be a problem. 3-4 days is a HUGE problem and puts me in the position of possibly being without a home by the beginning of next week because, as Mr. ** pointed out to me during a conversation, I can't stay in someone else's dwelling for free.

Upon Vacating: We personally dropped off the remotes and provided a forwarding address to Mr. **'s. At that time he stated we should have our deposit back within 15 days (by Florida law). 21 days later we had yet to receive our deposit so we followed up by email to Mr. **'s. We did not received a response. Thirty four days later, we contacted the branch manager who finally assisted in getting our deposit back.

Advice: Avoid Coldwell Banker, specifically Sam **. In addition, if you call (or even show up personally) at the Bloomingdale office, the secretary is not the most personable and will only address you when it convenient for her. Not to mention, you have a 50/50 chance of having her forward a message. Realtors are a dime a dozen, go elsewhere!

Firstly, when my wife was stationed in Alamogordo she went house shopping with her mother. Her real estate agent with Coldwell Banker was very nice. However, when my wife was driving around Alamogordo she saw a house that she was interested in looking at but the Agent kept insisting they look at other homes. After looking at several houses my wife, again, expressed interest in the same home, but was assured by the Agent that the next few homes she was going to like. Finally, after even more persistence by my wife the Agent took her to the home (listed with another real estate company). That was the house that we purchased, signing a contract with Coldwell Banker to be the property manager (upon moving out).

After being stationed a couple years in Alamogordo my wife got orders to another base. She moved out and was able to find a renter who almost immediately moved in. After being away for a little over a year, a friend texted us pictures of the house and two beautiful palm trees that were in the front yard were completely gone. We called Coldwell Banker and they said that they would call us back. After some inquiry from the tenant, Coldwell Banker said to us that he removed the two trees because they were dead from a drought, and we should be thankful he did not charge for any labor. (That is a great property manager telling their customers that they need to be grateful for renters not being able to take care of our property; then making it seem like it is gracious of the tenant to remove the trees that we never even had any idea were dying/dead.)

Next, on two separate occasions Coldwell Banker was unable to provide us rent money in a timely manner (9/19/12 and 5/19/13). It was not until we prompted Coldwell Banker on both occasions that the funds had not been received (because in fact they were transferred into another customers account we found out) that the correction was made. Take note, that EVERY time this happened, we were contacting them about the inquiry. They NEVER had ANY idea that it was happening. However, after contacting them the account was credited (see attached banking statements in Attachment 1) weeks after the expected date.

Furthermore, Coldwell Banker sent out a notice on 4/3/14 saying that a refrigerated air unit service WOULD BE scheduled if a reply WAS NOT received by 4/4/14 (the very next calendar day). They made it clear in the notice that if we do not hear from you we will schedule you for the annual service (see Attachment 2). What kind of a company gives their clients only one day to respond to a service that they will be immediately charged for? In the continuation of Attachment 2 one can see that although my wife did not reply to the message, the repair was not even scheduled. In fact, she and Coldwell Banker were having phone conversations over how the tenant was complaining of air conditioning issues (after the email about the annual service came out).

My wife made it clear that it was imperative to have a repairman come to the house to fix the problem immediately. After a few weeks we called again to say that we had not heard of any action to fix the air conditioning, and Coldwell Banker replied that the service had been scheduled but they had not gotten to the house yet. Yet, the same day of the second complaint, a repairman was able to stop by the house to evaluate the problem. There was no response from Coldwell Banker that the repair was made, again, and that the problem was resolved.

To aggravate the situation even more, the money was extremely delayed to be taken out our account to pay for the maintenance repair. It was only after another phone call that the repair was finally put on the July statement. This shows complete negligence on various occasions for Coldwell Banker to responsibly handle their clients’ transactions, and detect errors in their own system. On every occasion the homeowner was going to Coldwell Banker to have the problem fixed. Is this what you want from a company you pay?

The next complaint will show you how Michael ** and the employees of Coldwell Banker demonstrate inferior character, incompetency, untrustworthiness, fraud, and dishonesty. Our (then) current rental agreement states in the terms of the agreement “The term of this agreement will begin on November 12, 2010 and will terminate at 11:59 pm Mountain time on November 11, 2013. Unless written notice of termination is given no later than 30 days prior to the end of the term, at the end of the term set forth above, this Agreement shall become month to month. This Agreement may be terminated on thirty (30) days notice by either party. At the end of the Property Management Agreement there are Additional Terms stating the contract will automatically extend for 3 year increments unless the home has sold or a 30 day notice is give to terminate this agreement prior to the expiration of the current agreement.” When interacting with Coldwell Banker, we had multiple interactions that were irrefutably acts of fraud and the numerous terms listed above.

My wife contacted Coldwell Banker after hearing from them that the current tenant was going to be moving out at the end of August of 2014 (take note of this date they gave us). When she contacted them she inquired about the terms of the contract and requested further clarification of the sections referenced above and Jessica (Property Manager for Coldwell Banker) stated that the Additional Terms clearly state that the contract was extended another 3 years and the contract CANNOT be terminated before the end of its term (November of 2016). She made it extremely clear to my wife that the contract could not be terminated.

My wife was coerced by Jessica to believe that there was no other option, and the house would have to be either sold or rented by a member of Coldwell Banker once the tenant moved out. My wife told Jessica that this did not seem right, and that she wanted to look into using another real estate agency and Jessica replied back with a comment saying that there could be legal issues for violation of the property management agreement.

I soon after called Coldwell Banker and spoke to Jessica about the Agreement. Referencing the section under #3, “This Agreement may be terminated on thirty (30) days written notice by either party,” and I explained to Jessica how I believed they had no right to not allow us to terminate the contract. At this point Jessica deemed it necessary for me to talk to Michael. When talking to Michael, I asked for the contract to be explained and Michael started off with a statement somewhat like, “I have been dealing with this contract for over twenty years and I have hundreds of active contracts and just as many customers. Coldwell Banker has hundreds of military members just like you.” (my wife at this time had gotten out of the military and the house was only in her name; therefore, she could have not used the military clause that all of their other military clients use)

I started telling him that I was not interested in hearing anything about Coldwell Banker, and he replied to me, “Are you going to let me finish? He then began to list how he took a house his competitors couldn’t sell in two years and he sold it in two weeks for asking price. Also, how they control a majority of the real estate and because of this they are better than their competitors. Lastly, how they have the top realtors in NM.

He then continued saying the contract states that, “at the end of your first agreement if you do not give a 30 day notice then the agreement will be extended for another three years. You cannot terminate the agreement until the end of the term. The contract states that the 30 day notice needs to be given prior to the expiration of the current agreement or the home needs to be sold. Since the agreement extends until November of 2016 you cannot list or sell the home with someone outside of Coldwell Banker without incurring a 6% fee. Also since the Agreement does not terminate until 2016 you have to stay with Coldwell Banker until that date.” He told me in a threatening way, I have looked into this before and talked about it with lawyers. The contract is clear.

I then responded that what he was doing was not legal; and my wife and I were going to submit a 30 day notice regardless and did not want to do business with Coldwell Banker. Being fed up and frustrated, I then said goodbye and Michael in a hasty, almost nervous manner said that that was fine and he would give the keys to their new real estate agent at another company.

The icing on the cake is when we worked with Coldwell Banker in the next few days to submit a written notice for the termination of our agreement. Our renter was not moving out for another two months so we decided in our notice to state that the contract would be terminated when the renter moved out at the end of August 2014, consider this to be our more than 30 days notice. We asked that on the date the company overnight the keys and garage door openers so that we could access our house. We requested a response from Mike to confirm that our wishes would be respected and he replied that there would be no problems.

The time comes for our rent money to come into our bank account on the 15th of August (the last month the renter was in the house) and there is nothing. We are pretty much use to this by now with Coldwell Banker and give them a call. The receptionist picks up the phone and says,” In our records it shows that the renter moved out at the end of last month.” We were livid to say the least. So not only did they tell us the wrong month the renter was moving out, they didn’t send us the keys, they didn’t notify us our house was vacant (huge insurance issue), and we did not get the money we were planning to get.

Our complaint deals with the fact that Coldwell Banker and the employees mentioned above forcefully demanded, in a misleading way, that my wife and I had to stay with Coldwell Banker. They fraudulently used scare tactics to intimidate us into staying with the company. It was either get a 6% charge if the house was sold, or to rent the house through Coldwell Banker. No other opportunity available for the homeowners according to Coldwell Banker. Coldwell Banker committed this act of shameless character with the intent to deceive us. Not only were they frauds, but they were also dishonest, incompetent and negligent in the deliberate acts they were committing throughout our contract with them.

My wife and I would never recommend both Coldwell Banker and their employees to anyone. We hope that this information allows you to make an informed choice when selecting a real estate agent or property management company.

The inspections came back vague, but no real threats or problems identified, so I purchased the property. When we moved in and turned on the utilities, however, we discovered water shooting everywhere. I have pictures of the visible cracks in the pipes coming off the water heater, (and the pipes themselves) which the inspector missed. He also missed the broken supply line which was just hanging off of the toilet and leaking all over the bathroom floor, warping the linoleum around the toilet. But the worst was the CAPPED OFF HOT WATER LINES from the water heater, which according to 3 plumbers, could have made the heater EXPLODE. I still have the capped part and pictures as evidence. Worse, my daughter had chosen the bedroom closest to the laundry room where the water heater sits, so the explosion would likely have killed her only 6 feet away.

After two attempts at fixing the water, we have only running water to the bathroom and not the kitchen. The bathroom sink leaks and cannot be used. The tub faucet malfunctioned also. I still have to turn the water to the entire house on and off every time I wish to use it after 3 whole months. The A/C unit does not function nor does a brand new ceiling fan they installed or the porch light or bedroom light. When I complained to Derek **, who got paid a commission from my purchase money, he pointed out the inspection had been done by his FRIEND with no utilities on. He claimed it was due to the former tenants, but the owner could have turned on the utilities, correct? Who allows an inspector to inspect a house with no gas, electricity or water running? A crooked real estate agent, that's who.

Then we discovered the mouse poop and dead mice. It was everywhere, in and under the drawers, cabinets, appliances and in the corners of the bathroom, etc., yet nothing was disclosed. Under the drawers I found the rotting corpses. Breathing in the dust while vacuuming had made both my daughter and I quite sick and I called both the city and county health depts. They told me to use gloves and bleach, but there was no complaint they could make. I called the city Inspector, he told me all he could do was CONDEMN MY HOUSE. I even tried to get in touch with the fire chief about the water heater, as it was an explosive risk, but he never returned my call.

I was taken at every turn by my buyer's agent, Derek **, who signed a contract with me promising to act with good faith, integrity and loyalty to me. In no way did he live up to that promise. He told me the neighborhood was good and "he would have let his mother live in this house". I later found out that the former tenant was a hoarder, who filled up the place with trash, had dead rats and mice everywhere and this house had to be literally "shoveled out by men wearing masks who were gagging", according to my neighbors. Also, there is a drug dealer one block away and a meth house that burned to the ground just around the corner just prior to my purchase. But Derek would have let his mom live here?

After fixing the hot water heater enough to at least take a bath/shower, I discovered the water was a dark urine color and have since re-developed a horrible case of psoriasis and skin infections covering my entire back, arms, hands and backs of my legs. When I moved here, I had 2 little spots, one on each elbow. (Warning: graphic): I have pus oozing out of the sores on my back and have to douse it with hydrogen peroxide every day and Neosporin. I have since had to apply for SSI because working and even wearing underclothes has become impossible.

Out of curiosity, I spoke to the former owner about the cap on the water heater. The city hadn't installed it, because I spoke to them. He works in a bank in Cherryvale, KS. Mr. Sam ** chewed me out for 10 minutes for making the phone call, said "he had no knowledge of that", NOT that he didn't do it and I had "no right to inquire". Yet he was a landlord who owned this property for years, am I supposed to believe his tenants lived here for years with no hot water at all and the potential for an explosion? I have complained to everyone about these people: the KS Board of Realtors, the BBB, the City of Independence and Montgomery County only to be told "Buyer Beware"! Really? People cannot sell you a lemon car in this country because there are laws. Why are there no laws for all of this?

There was no damage or restoration I was responsible for, since my home inspector was not a licensed contractor and not authorized to repair or diagnose any of the problems he found and he did not damage the property. I have compiled per the contract, yet Coldwell Banker still refused to return my deposit. Prior to my cancellation request I was not happy with the selling agent (Gloria **)'s level of service and informed her manager (Darlene **). I was having difficulty getting my questions answered about what the HOA covers and I wasn't able to find answers in the HOA covenant. I had spent nearly the entire 2 weeks of the inspection period trying to figure out what is covered and who to contact.

I asked Gloria for assistance and didn't get any until two days before the end of the inspection period. When Gloria found out about my complaints, she sent me an email saying she was bothered and surprised about this. I am a first time homebuyer and thought the selling agent was supposed to be working in my best interests, but I felt she was working towards the seller's best interests. The listing agent (Wayne **) and selling agent both work for Coldwell Banker. Prior to my cancellation request, Wayne ** threatened to have the seller file a dispute if I decided to cancel. I can understand losing out on a sale is very upsetting to deal with but it is unfair to act out of spite by holding up the process of refunding my escrow when I have complied per the terms of the contract.

On top of all this, they have my credit report on file and I feel they are using this to their advantage. Meanwhile, the realtor has considered the contract cancelled although the seller did not sign the cancellation request, and Wayne * re-listed the home and it has sold. On June 10, I received an email from Coldwell Banker stating that the Florida Real Estate Commission has decided my deposit will be returned to the seller and that I "defaulted pursuant to paragraph 15", which is a lie. I contacted the FREC and asked if my written cancellation during the home inspection period was mentioned in the escrow disbursement order Darlene ** sent them. The FREC sent me a copy of the escrow disbursement order and said they could not comment further.

I read the escrow disbursement order and was appalled to see there was nothing that mentioned I had problems with the home inspection and cancelled during the home inspection period. It is apparent Coldwell Banker filed their disbursement request in a way that would put the case against my favor. I am now in the process of organizing a lawsuit, which is something I've never had to do up until now. My advice to all homebuyers: do NOT use any real estate agent unless they can prove they are an exclusive buyer's agent. The agents I have worked with at Coldwell Banker lied and told me they were buyer's agents, only representing me and my best interests, when they were actually representing the seller's best interests.

I am now working with an exclusive buyer's agent who is wonderful and has been supportive of me throughout this whole ordeal. He has been very honest, unafraid to answer any of my questions, and has helped me avoid purchases that I would have regretted. I wish I known about exclusive buyers agents and could have avoided this entire nightmare. There are only about 50 exclusive buyer's agents in the entire state of Florida, and the only way to get one to contact you is through their association website naeba.org I hope anyone who is a first time homebuyer, or even experienced homebuyers will find this review and avoid this horrible experience I endured with Coldwell Banker Residential.

It's been 3 days now, she never got back with me. When I call all I get is her voice mail (I have a 688-700 score). I think it's very unprofessional not to call someone back to let them know where they stand even if they can't help you. This is a big step at least let me know something. I know for a fact they ran my credit because I double checked after the fact just to make sure everything was okay. Why would someone not call you back? I got the feeling they brushed me off & think they're too good for you if it's not enough $ involved. I'm feeling violated. Also do you have any advice for us?