Coldwell Banker Realtors

Coldwell Banker Realtors Reviews

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Coldwell Banker Realtors Reviews

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    Page 3 Reviews 40 - 240
    Staff

    Reviewed Aug. 29, 2020

    There are no words that I can use to describe how grateful I am for meeting this man. The realty business can be hard, and meeting a genuine person is even harder. Pouria is a one stop shop of all things that are good in not just realty, but in people in general. A rare specimen of an honest and hardworking person in a field that can breed competitiveness and selfish people and thinking. I hope that with this review I can help ease somebody by knowing they have not just gotten lucky by having this man as your realtor, but to know that you actually have received a blessing! Pouria is the best!

    Staff

    Reviewed Aug. 9, 2020

    We met Eric Easterday (Realtor from Coldwell) for the first time at a home where he was a seller agent. He told us that he can help us with our search to find a home for my young nephew and offered 1.5% cashback. After 2-3 months of search, we settled on a home and when we asked about the cashback, he said he wasn't paid yet. After 10 or so days, he said he can't give cashback as we saw more than 10 homes. He hasn't told us anything on those lines and, sadly, he behaved like a car salesman. It’s so unfortunate that we didn't get a proper walk-thru of the home, a lot of home inspections items weren't resolved.

    It's so sad that we don't even know to set the house alarm pin. We managed to get hold of the seller and he told us that he doesn't want to talk our agent (I don't blame him). To top it off, when I asked my nephew about all the DocuSign papers, he has sent it to my nephew (alone to him) with no cashback option. It's not about money, it's about not being fair and honest upfront.

    Reviewed July 14, 2020

    We just bought a home from HistoryMaker Homes in Texas. The mistake we made was to invite a Coldwell Banker Realtor - Julie ** to guide us through the purchase. She went behind our back and fill in her name as the one who introduced us to the builder on the form we filled before knowing her at all. I wondered how the sales counselor could allow her to do such thing. I came to know this when her actions were questionable including pressuring us to sign inspection documents that was never conducted claiming everything is under warranty only to find out later that it is not true.

    I figured out that it does not worth it to involve a realtor in the process of buying a home since they don't get paid by the buyer. The moment you involve them, they start working against you and try to convince you to buy the property even if you are at a disadvantage. If you are thinking of buying a home, do not use Coldwell Banker Realtors. Instead, get a licensed inspector to inspect the property and make negotiations by yourself. Remember realtors only get paid only when you complete the transaction. Coldwell Realtors are ONLY INTERESTED IN THE MONEY FROM THE SALES. BE WARNED!!!

    Elma increased rating by 3 stars.
    Contract & TermsStaff
    After a positive interaction with Coldwell Banker Realtors, Elma increased their star rating.

    Reviewed July 5, 2020

    Krystal ** from Southington CT used our offer to help the seller get a higher bid from another buyer. She told us the seller accepted our offer and failed to provide proof (sales contract) upon multiple requests. She was shady and withheld information throughout the entire ordeal. She is unprofessional and should have her license taken away.

    Customer ServiceStaff

    Reviewed June 22, 2020

    Stay far away from Caldwell Banker for any rentals in Ocean City MD. I booked a condo for 7/11/2020 but had to cancel in May because my wife is on a ventilator and still is to this day after coming down with Covid 19. The whole family was devastated with three family members all hospitalized. When I call Cindy ** she insisted that I had to pay a $200 fee for the cancellation even though I told her this was an Act of God which I had no control. I asked her to reconsider and not even five minutes later she got back and said no I would have to pay. They had ample notice of the cancellation and were able to rent it for the same week no.

    I would never use this company again or recommend them to anyone ever. They have no compassion for people and only care about their measly fees.

    Customer ServiceStaff

    Reviewed June 15, 2020

    We are looking for a home and used Becca as an agent out of Clemmons, NC. First off she is very standoffish and not very friendly. I just thought it was her age and she was shy. But as we moved along and I tried to get a better feel for her personality and trustworthiness I kept seeing a pattern which should have been a huge red flag that she was not going to be very supportive or helpful.

    I learned she flips houses with her father and that explains her sympathy and lack of "going to bat for us" with each home we looked at with "updates". We just backed out of a home that had many problems once we went back to look at it the first time. While we brought up things the first viewing she kept reminding us of the updates and how the houses today don't need insulation in the crawl space. We knew better.

    Long story short we are out $2000 and she sends me a text message letting me know she told me many times we would not get that money back. She is very young and typical of her age group. She would act bothered if you called her. We will be looking outside of Coldwell. Our seller for our current home was awesome! Beware of agents that are flippers!!!

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed April 4, 2020

    Stay far away from Jonathan ** and Coldwell Banker Realtors! I wish I could give 0 stars. Learn from our horrible experience. We moved down to Central Florida from the NE U.S. and being a long distance move we contacted Coldwell Banker and were given Jonathan ** as a realtor. There was not any current reviews and I guess we should have took this as a concern but with how hectic things were we figured we would be in good hands. While finding a house we were given untrue information with issues with houses that he said would be covered with a home warranty offered by the seller. Thankfully I contacted the home warranty myself and found out that they would not be. It is okay if you don't know the information but he kept stressing it would be covered with the home warranty, which it would not.

    Also when we had settlement on our house my wife would not be down till late since she was flying in with my daughter and Jonathan was going to do the walk through for us and mainly make sure the appliances and house were in working order and no big issues. There was melted ice in the freezer and I told him to ensure that it was working during the walk through and he said everything was good on the phone when we spoke after the walkthrough. My wife met with him to get the keys and when she was bring food to put in the fridge it was not cold at all, the water was still in the freezer, and wouldn't cool. I immediately contacted him about this and he said everything was fine when he was there and sometimes fridges will do this, which I know they do not unless you unplug them completely.

    He then said he would give us the money to have the home warranty come out and address the issue which I thought was fine but then when we called them they would not be able to have someone out for about 2 weeks to fix the issue. I called him and told him this was unacceptable since we were living in the house now with a child and you need a fridge especially to keep the formula for our child to eat. He said there was nothing more he can do and this was after talking with his legal advisor with his company. He kept saying the fridge was fine when he was there hours prior to my wife being there. So we had to go our right away and spend our own money to purchase a new fridge. So please stay far away from even considering to use Jonathan ** as an agent and I also would stay away from Coldwell Banker Realtors!!!!

    Reviewed March 31, 2020

    Purchased a home being sold through COLDWELL BANKER REALTY IN HENDERSON NV. I know it was a used home. I love the house, but they LIED. We moved in not long after the owners moved out. Paula ** was their realtor. The house was misrepresented as move in ready and great condition. I did move in, but the condition was less than great. The whole house was dirty. We also had to replace the hot water tank. I have been in the house for only two weeks. We see the potential in this home and we will make it so. I WILL END THIS WITH SAYING "BE STRAIGHT AND HONEST ABOUT WHAT YOU ARE SELLING". If it gold plated, just say so. I gave it one star for the Dishonesty.

    Customer ServicePriceStaff

    Reviewed March 11, 2020

    Today, I went to 2137 Sheffield street, Middletown, Oh after doing my own research online about it. I really loved the concept of how someone had taken the garage and turned it into a guest home. I pulled up to the property and noticed a Coldwell Banker sign in the front of the yard as I looked around the property. I then noticed there was a lock-box which I have found on several properties I visit so nothing new. I message my realtor and tell her I am looking at this house and get me more information.

    Then I call the coldwell banker number that was listed on the sign where a woman answers and I explain that I am already at the house and would like to see inside. Never does this woman ask me if I have a realtor or what things I am interested in. She simply says she is reaching out to the guy who is showing that house or that realtor to get the lock-box numbers and she will call me back. Not a problem for me because I was still looking around the house. What surprised me next was this woman calling me back and telling me she was 5 minutes away and willing to show me the property. At no point did I tell this woman to drop everything she was doing and come over to this property. I simply said I wanted access to the home and I could have waited for ANYONE to reach out to me at anytime.

    When she gets there my sister and I start asking the normal questions about the property especially about the guest house but Martha really isnt answering any questions at all. No, Martha really doesnt make sense with any of her answers. Here is an example. "Martha is there anyone staying in the guest home right now?" Martha: "I dont think so." Me": Really because I read that there were people in it." Martha: "Well that means they would need 24 hour notice before I could show that to you." Me: "So there is someone in there?" Martha: "I dont really know but they might have something set up with the previous people who lived here." (Do you see how she really didn't answer me at all?) This was before we entered the home by the way.

    Then when we are in the home. I am looking around as Martha starts to ask us questions like "what's your price point?" "What area are you looking for?" Which I find very odd because if I am in a house that is for sale I am obviously looking for a house in that price point and in that area.... Right? Like,  I wouldn't head into a house that I couldn't afford.... I probably would only look at houses that are in areas I actually want to live in.

    I must have been in the house 10 seconds before I said, "Martha, I have a realtor gathering me more information," to which Martha says "You have a realtor? GET OUT OF THIS HOUSE!" I of course, thought this woman was joking. Why would this 90 year old woman just start screaming at me so I asked her about what type of loans are good for this property. I can not be more serious with how she screamed at that I was wasting her time not telling her that. I respond back "Martha, I never asked you to come out to this house. I only asked for information on the lock-box so I can view the house. You were the one who decided to come out and show it to me." Then Martha responds back "Your realtor needs to educate you on how to do business." Which at this point I walk out the door and decide this will not be the house for me. 

    Let me be clear. This is not the first time I have bought a home. My realtor nor I did anything wrong that day. And while I shop for my new home I will be sure to stay away from any listing that could be link to Coldwell banker in any way if this is the type of people they allow to work for them. I felt threatened for my life that if I didn't leave this house this 90 year old woman was going to lunge at me.

    Contract & TermsStaff

    Reviewed Feb. 14, 2020

    To: Coldwell Banker:

    I would like to tell you about your real estate agent ** from the office of 1400 Homestead Rd N # 4855, Lehigh Acres, FL 33936, my name is Edward **, I have bought several properties with Coldwell Banker in recent years, a house at 817 Casper Yost St E. Lehigh Acres buy and sell and three lots of land in the same area, plus several friends who I have recommended them in their purchases with your agents. This realtors were very professional and with very good character. This last land I purchase was attended by this real ** who is the opposite, I can identify him as a bad seller, and if he could sell his life to the devil for $ 20.00 he would.

    Not only did he take advantage of a worker's who cleaned a lot next to my by confusing address during the offer, He also informed the seller so that he would not accept the $200 less of my offer to earn a few more cents. I paid the worker $ 3,500 for his work and paid him the $200 more than the owner had already proposed to accept. This vendor did not reserve the worker's error and told the owner what happened. I think he is very dishonest and did not have to tell the owner of the field of this error we were in the center of a sale contract, I will not stop till I leave him in all places a BAD REVIEW; it’s a shame that he works for such a prestigious company.

    Customer ServiceCoverageStaff

    Reviewed Jan. 3, 2020

    My wife and I engaged Crissie ** to show us a vacation rental on Siesta Key. It was listed for $5900 a month or $196 a night. We told her we would make a decision that evening, and after seeing it, we made an offer for 90 days. We were told to make an offer, the owner is negotiable. We offered $170 a night or $5,000 a month. We asked her to be back with us that evening. She was on the phone with the owner while we were looking at it, so the owner was waiting for an offer..... We never heard back from Chrissie until the next day after I complained to her office. Then I got a text!!

    I told my story to the office manager Mary Beth and she agreed it was reprehensible and I needed to talk to her direct supervisor, Chantel **, who I left a message for. When she called be back, I was on speaker phone, which is very unprofessional in and of itself. I also noticed Chantal had the same British accent as Chrissie ** did. I knew then she would cover for her and defend her actions, which of course she did. Chrissie was sitting right these listening to my complaint. How bush league!! How unprofessional!! And they wonder why Realtors have such a terrible reputation. I realize Coldwell Banker is slamming tourists into rentals and could care less about service, integrity, honesty, etc., as there is never ending stream of tourists for them to abuse and rip off.

    But, come on, have some sense of decency. I know how Chrissie got her job now. The only two with British accents. One an incompetent unprofessional rube, the other her boss!! Lmao. Oh and to top it off, I reported them to VRBO, and their listing was suspended. Chrissie ** told me we could go around VRBO, which is where I saw the listing, and I could save some money even though our original communication was through VRBO! These are who Coldwell Banker people have leading them!! Stay away!!

    PriceStaff

    Reviewed Dec. 8, 2019

    Jim ** was a liar, scammer. You should NOT trust this guy. I have been following up with 20 emails for a $75 refund check, which was for the bill I paid for his appointed electrician to fix the light switch for the home I didn't close at the time of the repair. Cheap guy. Didn't deserve ZERO star.

    Sales & Marketing

    Reviewed Dec. 2, 2019

    Coldwell Banker real estate in Ocala Florida could care less whether they sell your home. They have a clause stuck in their papers. They get a thousand dollars even if your realtor Ginger Is the worst realtor in this area. She just lead you on, get your money and they have their money. Good scam Right and may I say Florida has priced homes so low you can’t make money. All they want is money. It used to be the consumer is right. Now it’s money fast. If real estate commissioners don’t step in Florida will be known as a scam.

    Customer ServiceContract & TermsStaff

    Reviewed Oct. 30, 2019

    My realtor was Ellen ** Coldwell Banker Pickerington Ohio. She’s a snob. She talks to you as you're beneath her. Tried sneaking in a bill that the other realtor says she was paying for out of pocket because the home was as is. And then tried billing me at closing. My home was damaged during a home inspection. I was told there was a $500 earnest deposit which turned out to be a lie even though I have a contract stating there was one. She doesn’t return calls. She doesn’t explain anything and if you’re in negotiations be sure that you don’t tell her what the less is that you will accept. And she will give out your money on warranty that you tell her that you will not pay when the home is in contract for as is. And her response was you will give a home warranty. Reported her after closing just to get through the process. And got nowhere with the broker just more lies.

    This company should not be in business. They DO NOT HAVE BEST INTERESTS AT HEART. Enjoy your $6400.00 in commission you and your co-realtor received from me. SHE DIDN'T DESERVE IT. And to top it all off the day I closed I spoke to her and she said, "I didn’t know this was gonna be a lengthy conversation". Said she call when she obviously doing personal business. Still waiting on that call. No thank you for your business. No thank you for the commission. No thank for letting me be your realtor. So proceed with caution on this business doing your business... She's perfect until you sign the contract. Good luck. Hope this help in you making a decision on the rest of your life.

    Deborah increased rating by 1 star.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Coldwell Banker Realtors, Deborah increased their star rating on Sept. 26, 2019.

    Updated review: Sept. 26, 2019

    The Agent did apologize that is about as good as it will get. I don't fault them per se as the broker dropped the ball. But again the communication is not the best so I will add another star for the agent themselves but still am not satisfied with the other all process. Again do the research on any company especially this one and tread lightly.

    Original Review: Sept. 24, 2019

    This company was a suggestion through social media. First of all I was looking to rent. Did everything that was asked of me and a credit check amount was taken. The agency stated they would contact me on August 9th. A month and a half later no contact. I contacted the agent whose name I had and asked why no one contacted me a month and a half later. The person stated they never got the application but the broker did. The broker did not contact me either. When I showed proof that the person was suppose to get back to me on the 9th the answer was to put the blame back on me. While there was miscommunication on both sides I don't understand why the broker did not contact me or the agent. I thought they were both in the same office?

    Any way when I told the agent to forget it she got snotty and pushy with me. It was via email so the tone to me was snotty. She claims that it wasn't but didn't accept that it was too late for her help with renting. I would hate to know this is how they conduct business. God forbid if I wanted to buy a house or condo. She was very condescending when I called her out on her failure to get back to me. She could have easily just said, "Keep my name if you change your mind in the future." She didn't. She just kept emailing me and it went from bad to worse. She offered to give me the 25 bucks back out of the goodness of her heart (yeah right) but I told her it was okay. When a customer tells you to forget it leave it at that. The whole thing was a nightmare I don't wish to revisit.

    There is no communication with these people. I would suggest do lots of research before going with this company as I am sure agents are probably nice people but they drop the ball and take no accountability. I would probably use these people as a last resort and even then I would tread lightly. The best thing they can do is only buy and sell and not help renters because they really are of no help.

    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaffProcess

    Reviewed Sept. 17, 2019

    I initially tried to purchase a home through realtor Patricia ** with Coldwell Banker Realtors and Brokerage in Sugar Land, Texas in 2012. We were trying to get out of a bad renting situation and we had a sizable down payment in cash. We located a home that had been listed as a short-sale Veteran’s Affairs loan gone bad. A spouse had died and the occupant could no longer afford to pay the mortgage. The house was almost new. It had some minor problems, but was otherwise not a bad starter home. We returned to the brokerage office with Patricia and put down earnest money. We went through the entire process and did all of the leg work to gather the necessary documents for Jacque ** at Coldwell Banker. We paid to have an inspection done on the home.

    About three months into the process we find out that my credit is short of the 640 score requirement by eight points. Then, we did not hear anything. Another month passed and we found out that we would not be able to close on the home. We lost our earnest money and Coldwell charged us $1,000.00 for processing the loan application. All in we lost $500 for an inspection, $1000 for the loan application, and $100 for earnest money. After gas and other expenses we lost $2,000 and had nothing to show for it. At the time I was only making $8,000.00 a year at best. We decided to wait a few years and try again.

    We began searching again in Spring 2016 after spending nearly four years building our credit. We paid for an inspection on one home and found it was no good, the neighborhood was bad, and the homes there were not built well. So we continued searching and waiting. Patricia found a house in Rosharon among several others. The others were out of our price range. The Rosharon house had a lot of problems and was unfinished. This time realtor Patricia ** referred us over to Home Bridge Financial Services in Sugar Land for financing. Home Bridge decided to finance us using the FHA fixed-rate home loan. The house in Rosharon did not meet FHA standards.

    Patricia was still working with the Coldwell Banker Realtors Office in Sugar Land. She did not represent our interests well during the purchase process. The home we bought had a number very serious problems not listed in the seller’s disclosures. I used Patricia’s home inspector to inspect the home. I used the finance company she recommended. She knew going in the house was no good and so did the other parties.

    Fast forward three and a half years - the house is deteriorating rapidly. My wife and provider has died. Our income shrank by $8,000-$10,000 a year. I fell ill and lost my job. Some of the problems with the house - The foundation was not repaired at the time of sale as agreed and the minimum repair estimate is at least $20,000.00. The water coming out of the taps smells like raw sewage. The lot floods and we had to bring in thirty dump truck loads of dirt to get above base-flood elevation. We had to erect a fence because the neighbors set their dogs loose and they knock over the trash cans and murder our pets. The house is directly under the local airport’s flight path. We have massive cracks appearing in the drywall and floors due to the foundation. Our home security system goes off because the foundation threw the door sensor out of alignment. We had to remove the system as a result.

    We could not rectify the problem. The house is sinking and settling unevenly because of a total lack of proper foundation construction. The roof had several leaks. There is mold present in every room of the house. The wet wall in the bathrooms was not constructed properly and the tile in the bathrooms was not grouted at all. The house has termites. The central air conditioning does not work and the pan was leaking down the central wall in the house because there was no cap on it - $550 repair and pipe installation. There was inadequate ventilation in the attic to release heat through the rooftop. We had to add five turbines and an attic fan to vent interior heat. The list goes on and on.

    I inquired with Patricia and she would not take any responsibility. Patricia is still with Coldwell Banker. We live in the house and it is falling apart due to improper construction by the individual seller. Coldwell was supposed to represent my young family’s interests and prevent us from being sold a home that needed financially burdensome repairs from move-in going forward. Now, I am widowed and trying to seek remedy to our housing situation for the three of us. My eldest son and I are disabled. The home that they brokered for us is no good and they have been of no help. We have tried many avenues through which to get assistance with this and all have failed.

    My closing statement is that if I were you I would not do business with Coldwell Banker Realtors or Coldwell Banker Mortgage. I have had nothing but grief as a result of my dealings with them. They did not represent our interests well at all when we were seeking financing, during negotiations, or after closing on our home.

    Punctuality & SpeedStaffProcess

    Reviewed Aug. 27, 2019

    August 27, 2019

    I recently engaged Coldwell Banker to sell my house in Des Moines, IA. Connie ** was the realtor. She worked with us when we purchased the home 13 years ago and our experience then was enough to cause us to seek her out when time came to sell the house. Her position and ability is the reason we went again with Coldwell Banker. She was committed to us both on the buying end 13 years ago and then selling end just completed. She was always on task to keep us advised and up to date. She worked extremely hard to make sure that our selling experience was worth the value we were expecting. I can't imagine how selling a home without a qualified realtor would look but am extremely pleased with the service Connie gave and the Coldwell Banker group provided.

    Her expertise was a valuable part to this experience. She priced the property right and worked to help us make good choices along the way. She continually reassured us along the way as we got into the process. I cannot emphasize enough how important having a qualified realtor who you can trust is when buying or selling your home. Connie worked extremely hard to earn our trust 13 years ago and proved trustworthy again thirteen years later. If you are looking to sell or buy a home I highly recommend Connie ** with Coldwell Banker Mid-American Group, Ankeny IA. She will work tirelessly to advocate for you in your buying or selling experience. You will not be disappointed!

    Jesse

    Reviewed Aug. 25, 2019

    We checked in this afternoon at 17 Rusty Anchor. Are you serious???? Filthy ..disgusting...dirty. Attached are pictures of the property you are renting and actually charging people for. This has got to be illegal, disgusting, unethical to be renting units like this. Please find us another property asap. We contacted cleaning. They said they cleaned twice. WHERE?? Disgusted and Disappointed. - Beth

    Contract & TermsStaff

    Reviewed Aug. 19, 2019

    I had rental a property listed with Caldwell Bankers in Rincon, Georgia. The agent was talking over telephone when I was in New York. He approved my name for 12 months rental and then on a month to month basis. When I was finalizing the rental terms, the agent switched to 24 months lease instead 12 months lease. It was 12 months and by default another 12 months should I failed to give two-months advance notice to not renew my lease. Such practice is not professional. Then my rental lease made made me to be responsible to move the grass on the entire property.

    My rent was $2,000/- per month and I was responsible to pay all utilities, a repair of less then $100/-. I did not know much because I was from NY but the agent should have presented all terms in a fair way. He professionally cleaned carpet but it does not mean the carpet will not smell. The existing carpet was releasing a lot of odor. I reported to the agent to no avail. I end up using electric air fresheners and do you know how many number of outlets were occupied with air fresheners? Make a wild guess! I was using 20 outlets. The odor was always presence but the electric air freshener was suppressing the odor down. We were realizing the odor as soon as the freshener runs out of liquid.

    My overall experience with Coldwell Bankers was not good. I understand that their priority would be the home owner but they have failed to see my side of the difficulties even even though I had rented the house through Coldwell Bankers. I wish I could give them a lot less then one star, May be fractions of a star. I would say, just be cautious when you do business with Coldwell Bankers in Rincon, Georgia. -Jagdish

    Customer ServicePriceStaff

    Reviewed July 13, 2019

    I purchased a home in which Coldwell Banker was the seller's realtor. The owners failed to disclose severe plumbing issues (left off the disclosure form). The real estate broker, Michael **, at Coldwell Banker's Las Olas branch did not return any of my attempts to contact him. The Coldwell Banker real estate agent, Cathryn **, who was also the mother of the seller, sent me texts (which I have screenshot) acknowledging she was aware of the plumbing blockages in the home she sold me. In spite of this information neither of the realtor nor her broker helped me. Mr. ** even denied knowing his realtor (Ms. **, who worked in his office) when my attorney contacted him. I went through my entire savings fixing the unpermitted, improperly laid plumbing in order for it to be repaired to code.

    I have proof of the non-permitted plumbing and a letter from my plumber stating there is no way someone could have lived in the home I am in without experiencing ongoing plumbing difficulties. I used my entire savings on repairs and an attorney to send demand letters requesting assistance from Coldwell Banker and their realtor. Instead of helping me, Coldwell Banker used their team of corporate lawyers to deny my request for assistance. I was told by my attorney I have a good case but the $20k it would cost to litigate is not something I can afford financially. I am a single female who work in social services. I did not get assistance through FREC. I really thought this company would do the right thing, but they didn't and their lack of concern for ensuring that a fair sale took place has left me nearly bankrupt.

    As someone who helps others for a living and believes people should do the right thing this has been a harsh lesson on how a big company like Coldwell Banker cares only about their bottom line rather than ensuring a positive customer experience by doing the right thing. They would rather stonewall me knowing I can't afford a trial than admit there was an omission and help with repairs. DO NOT trust this company and DO NOT use them. I am now living paycheck to paycheck working two jobs and looking for a third because people would rather avoid accountability than do the right thing. I would give less than one star if I could. I don't like writing a negative review but I don't like being lied to and ripped off either.

    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed May 10, 2019

    Coldwell Banker Residential Brokerage, 60 Adams St, Milton, MA 02186. Coldwell Banker Residential Brokerage agent, Leslie **, caused me angst, financial loss, and delayed my home sale by 5 months due to her UNPROFESSIONALISM, and INEXPERIENCE. Always late to all my open house dates, me and my wife always greeted first people until she show up late. Many times during the week I had people knocking on my door asking if the house still for sale and when I asked them to call the listing agent their response was, "We left many messages with no response."

    Never asked any qualified buyer to submit an offer, all conversation recorded on the security cameras in the house and that made public for all buyers. She only made two open houses at the beginning of the listing then she stopped, according to her belief “OPEN HOUSE DOES NOT SELL A HOUSE." When I asked for more open houses She replied that open houses were a waste of time/effort, would not drive sales, & refused to have 1 each weekend.

    Recently I had a "unqualified buyer" according to many brokers who reviewed the P/S with FHA loan, that unqualified buyer caused me 2 month delay. Her communication changed from frequent, detailed, long, initiated conversations, with lack of clear or prompt responses from Her. When I asked to cancel the agreement she refused, The lake of trust and the hostile environment Coldwell Banker Residential Brokerage represented by Vice President/Managing Broker Joe **. Please buyers and Sellers be aware. NO Thanks to Leslie **.

    Customer ServiceStaff

    Reviewed April 28, 2019

    Had a really hard time as a first time home buyer getting answers. The selling agent rarely picks up the phone, doesn't communicate. Painful experience all around! I truly feel mislead by Terry **. I think there are far better agents around with a moral compass. I will be seeking legal avenues to try to recover some of my money I have lost in this deal.

    PriceStaff

    Reviewed April 6, 2019

    Steve ** is knowledgeable in buying/selling homes in Camp Hill, PA area, but lacks integrity when it comes to disclosing problems with the homes he is representing as the listing agent. His wife Vera is an expert at “staging” a home. But do not allow the staging to distract or deter from looking for serious issues that will surely cost you additional money down the road. Steve was both the seller and listing agent of his own home that we purchased in 2015. Within the first 3 months and years since we continue to uncover problems that were never disclosed and have cost a great deal of money and time to properly address. Melanie and Bill **.

    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Jan. 29, 2019

    I first looked at a property I was interested in with the 1st realtor, Jessica. She told me she would put my offer on the home one day and failed to do so, which resulted in me losing the home. She then told me we could write a back up offer and where and what time to meet her, to which appointment she did not show up, nor let me know she couldn't make it. I later found out as I was sitting at the office waiting for her when I called her and she stated she couldn't make it. She did not even try to reschedule. Nor did she have a reason for not putting in the offer on the day she told me she was going to. I was then passed along to another realtor because I refused to work with her. I was assigned to Lisa. I took the issue up with Jessica with management, and they seemed to not even care or acknowledge what had happened.

    Lisa, the 2nd realtor, was in contact with me a total of about 3 times from my offer being accepted until closing. Upon my final walk through, there were issues with the home that were not as they were when I made the offer. I demanded that they be fixed before I close on the home or I get a credit to have them fixed. One of them being breach of contract because the seller signed off on fixing it after the inspection. She seemed to think I was being too steep and didn't think it was appropriate for me to ask for these items be fixed. She made me feel like an idiot and continued to get frustrated with myself and my family, huffing and puffing at closing and acting like we were inconveniencing her. She seemed to be the seller's realtor, not mine.

    In the end, the seller's realtor took money out of his own pocket and gave it to me for the repairs because he believed it needed to be taken care of. She was a terrible realtor!! She was lazy, uneducated, never had answers I had asked of her, and acted like I, as the customer, was a huge inconvenience! She only wanted the sale of the home, and that is it. Coldwell Banker is a joke!! I have bought 5 homes in my life and never ever have I had a horrible experience like this. My lender did most of the work, things a realtor should do. She deserves the commission, not the realtor. DO NOT GO WITH COLDWELL BANKER FOR YOUR REAL ESTATE NEEDS!!!

    PriceStaff

    Reviewed Jan. 15, 2019

    A few months back we were looking for a single-family home and came to an open house in Oshkosh WI with the showing agent being Colleen **. The home was empty and we were not without realtor. The first thing we were told as we entered was that the owners had a dog and they were having all the carpets cleaned. The carpets were spotted and smelled. We made an offer that was accepted and had to do a water test for the well. All tests are done at the well and not the faucet. Colleen thought there was a filter on the faucet and may have thought the well wouldn't pass because of the neighborhood wells and had the inspector take the sample from the faucet. That was not right. Turned out that didn't pass. She was trying to slide that through without us knowing the well was high in nitrates.

    As the deal proceeded we asked when the carpets were to be cleaned and we were told that she informed the owners not to have them cleaned because it was a waste of money. We were also told because we didn't put it in the offer that they weren't going to do that. She told us they were having them cleaned. We shouldn't have had to put this in the offer. Even the broker was very snotty and agreed they didn't need to honor their promise. Our realtor said sometimes you say things that have to be fixed and Coldwell Banker just is not a firm of their word. As we moved in there were deodorizers hidden in 9 different locations to try to hide the scent. My father was in real estate for 35 years and would have never gone back on a word even if it cost them extra money. You decide for yourself if you want to deal with a firm like this. There are too many good firms around.

    Customer ServiceStaff

    Reviewed Jan. 14, 2019

    Sadly this agent turned out to be quite unreliable. I explained my situation in detail about the condition of my current rental and needing to break a lease. I told Greg that I needed to find a better rental since I'm expecting and the conditions were not suitable for children here. I have health concerns asthma and asked him if he could look for a rental for me in the Howell / Brick locations. I currently was living in Howell and my house sold on Dec 10. I had obtained my current apartment in a rushed manor due to harassment from listing agent and ex husband attorney. Greg knew I was in a horrible spot and it only proved that he delivered on fake promises. He didn't return my calls when asking for status updates after talking to landlords. The basic most simple way of keeping your clients is to at least not ignore them and answer basic questions. I have nothing positive to say about this agent or company. Not professional.

    Customer ServiceContract & TermsStaff

    Reviewed Dec. 20, 2018

    In 2017 we bought a single family house (**). The broker of the seller was her daughter Karolina Borkowski, a Coldwell Banker agents. We bought the house on the condition that the wastewater is connected to the public system. The seller has stated that in her Seller's Real Property Disclosure Statement. The MLS listing of 2017 stated that the sewage system is public. The broker Karolina Borkowski confirmed this at the request of our broker again before we signed the papers. We only wanted to buy a house, if it was connected to the public sewer. The purchase contract states that the sewage system is public. When water came out of the toilet this year, we had to find out after extensive research that the house is on a septic tank.

    The MLS listing from 2015, when the seller bought the house from her daughter Karolina Borkowski (Coldwell Banker agent!), doesn't say anything about the sewer situation. Therefore we are wondering who put the wrong information into the actual MLS. When our broker addressed the problem via email to Karolina Borkowski, she didn't care and answered that we should have checked with the city before buying the house. All these facts coming together is enough for us to feel, that we got betrayed by a Coldwell banker agent (Sarasota Downtown), who was not only the broker at that time, but also a former owner of the property. The Sarasota Downtown office and the Florida management do not care either. They do not seem to have any business honor. We would never make any kind of business with Coldwell Banker in Florida anymore.

    Contract & TermsPunctuality & SpeedStaff

    Reviewed Dec. 1, 2018

    Don’t be fooled by the fancy name! Just for context, I’ve rented properties multiple times over the years both from individuals and realty companies and currently own my third home. I have an outstanding credit rating and am a professional. I have never had such a negative experience from start to finish as I did with these clowns. If you don’t mind being consistently treated in a demeaning, condescending manner, like a presumed criminal, then rent your property here. From the lease signing until the end when they keep your security deposits by itemizing normal wear and tear and pre-existing damage, you will feel like you’re dealing with a group of slum lords with a fancy name.

    When it comes to repairs and service, they are generally difficult and unpleasant, and poorly responsive. Even if you pay your rent on time and take great care of the property, you will always feel they are expecting you to behave like ** trash, and they treat you accordingly. Ironically, given how strict and detailed the lease contract is, they failed to uphold their end of it when it came to the stated timeframe for returning my deposits. It ultimately didn’t matter, since they found a way to keep most of it anyway. I think their focus is more on selling than renting homes. The way they operate the rental side doesn’t make much sense from that perspective, as when I was ready to buy my next home, there was no way I would have considered giving them my business.

    Bottom line, if you have decent credit and other options, steer clear of this big rip off company (each office is reported as independently operated, so there may be variability with different locations; this was the Northshore branch I dealt with) and look elsewhere. There are plenty of honest realtors who will rent to professionals and treat you with respect and fairness, as well as provide good service and value you as a renter. If you don’t have other options, or are finding it hard to avoid them because of their size and share of the rental market, at least be prepared for what to expect and approach every step of the process carefully to protect yourself.

    Customer ServiceStaff

    Reviewed Nov. 13, 2018

    Peter ** is the agent for a home we were trying to buy. As the seller's agent, he was very rude, degrading and very unprofessional. He lost a sale due to the manner in which he dealt with my family and caused unnecessary angst when we asked questions regarding the home in question. As an example, there seems to be a drainage issue coming from the street (city property) onto the home's yard, which led us to ask questions to the city inspector about what was going on and since the answer would not have been in Peter's favor to sell the home, he quickly shut us down and asked my father to stop talking. He was very inappropriate during various encounters.

    Customer ServiceStaff

    Reviewed Nov. 7, 2018

    When I was searching to buy a whole in a different state, I found myself talking to Christina **. I was using a different agency but when I came upon her she made me lose $1000 down on a deposit of a house. When I found another house, she was not forthright of the details of the house despite me repeating asking for a inspection papers. The house turned out to have several issues. She is constantly now communicating with me despite also asking her MANY TIMES to remove my information from her database and records. In fact, I even called her and she rarely answers but the one time she did, she was extremely rude and profane to me. Be aware that she is only for self interest and not to really help you.

    Customer ServiceContract & TermsStaff

    Reviewed Oct. 31, 2018

    Had dual agents from the same agency. The buyers agent did a terrible job communicating to his client. His client backed out of a signed agreement. One week before relocating to AZ from MN. Couldn't get a straight answer from the broker running the agency. Can't trust anything that comes out of his mouth! Very wishy washy and didn't seem confident when asked questions. Not sure the broker and buyers agent understand what it means to be ethical. Worst selling experience ever!!! Buyer and sellers beware. I will say our related was delightful to work with.

    StaffProcess

    Reviewed Oct. 4, 2018

    If we could give Sarah more stars we would! She was recommended to us by a close friend and we couldn't have been happier. We were new to the area as well as first time home buyers and she couldn't have made the process more seamless! Despite the few small hiccups with lawyers and the sellers, she was like the mom we could turn to for advice. We were treated like her own kids. She went out of her way to show us houses she knew we wouldn't like but we thought we had to see and even sent us to listings not of Coldwell Banker! Her constant close contact made it easy to ask her any stupid question and made us feel like someone was on our side. She always had our back. She helped us find our amazing first home! If for some reason we ever need to move again I know we will be contacting her. Thanks Sarah!

    Contract & Terms

    Reviewed Sept. 19, 2018

    As a first time homebuyer this has been the most stressful and horrific experience. Coldwell Realtors at Warner Robins have no integrity and are unethical. Due diligence should have been extended and wasn't, so I am being intimidated into closing although my needs have not been met. There was nothing in the contract about the property having little to no serviceability for high-speed internet (will be interruptive for online school and work), the HVAC is ready to hit the sack as it is at the end of its life cycle, and potential roof damage is being neglected.

    Much of these issues could have been resolved at an earlier stage if more/all legal information was communicated to the first-time homebuyer. Stay away or stay stuck- they threatened to sue me for commission for both buyer and seller as well as whatever fees they can come up with, so the realtors will get paid double/triple the amount for a sell on the same home. They don't deserve to be in the realty business; they are crooks.

    Contract & TermsStaff

    Reviewed Aug. 14, 2018

    I have been using a Coldwell Banker Agent for several months to look at condos. I found a condo and made an offer, which was accepted. It wasn't until AFTER the contract was signed that I saw COLDWELL BANKER charges BUYERS $345 for Admin costs (paper/printing contracts/ink, etc) which is paid at settlement. I have never heard of such a business practice and think it's a rip off. I will never use COLDWELL BANKER again and I recommend all BUYERS ask their real estate agent about admin costs that are not disclosed up front. In my case it was COLDWELL BANKER on 7100 N. Atlantic Ave Cape Canaveral, FL. I would not recommend them for anyone looking to purchase.

    Customer ServiceStaff

    Reviewed Aug. 11, 2018

    I purchased a home through Pamela ** Coldwell Banker Real Estate Brokerage. Her agent Alan ** done a lot of unethical practices as well as not disclosing info. I went to closing and have been in the house one and a half weeks and so far have spent 12k on repairs. I called Pamela ** the broker of the Coldwell Banker real estate office and boss of the swindler Alan ** which I have now found out that he has other complaints. As I was saying when I called Pamela ** and was telling her, "What was going on," she said, "I will call you right back," and I have not heard anything from her nor have been able to contact her. She is a bad businesswoman with crooked agents working for her. Please do not do business with her. Her agent Alan is unethical and she does not care.

    Contract & TermsStaff

    Reviewed June 12, 2018

    I had a horrible experience with Coldwell Banker realtor Pam **. She is extremely aggressive, which is what I thought I wanted trying to sell my first house, but she was aggressive towards me and even resorted to scolding, yelling, and belittling me. I have lots of examples as to what she has said to me, but I think it is very unprofessional to tell a new seller that it is ok if they only make $1000 on selling their house when she will get paid thousands. I did not feel comfortable talking to her even though I had multiple questions.

    She bullied me into a contract that I did not want, she wanted me to give the potential buyers items that were not mine to give and then made snarky comments under her breath when I told her I can not give it away. She does not show that she cares for her client, only interested in getting paid at any cost. She was a referral from a coworker, which is her neighbor, so I thought she would be a great match, but she did not care for me as a new client or first time seller. I know this because she did not even list in the area that my house is located and when I asked her about this, she said it was ok because my potential buyer would not be from that area. Naïve that I was, I believed her...the first of many false statements she made.

    After 2.5 months, I fired her, yet Pam tried bullying me again saying she had a contract for me and would get paid regardless so she might as well see it through. Well she forgot that I had the final say and not her, and she ended up not ever producing said contract. So after another week, her broker finally released me. I am making this review so that others may not have to experience what I did and that if they want to buy or sell a house and decide to go with Coldwell Banker Atlanta, that hopefully they will find a caring realtor and not experience what Pam ** put me through.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed June 2, 2018

    Coldwell Banker’s agent promised verbally and signed a contract to take care of me and my interest in selling my home and buying a mountain property. They failed their fiduciary duty, breached their verbal and writing contract, and committed fraud and negligence. They sold my home to a friend’s client $300,000 less than market value, and bought me a mountain home with serious structural and contractual problems that the sellers could not sell for 5 years.

    After the close of escrow on 12/18/2015, the DIY 3 layer leaky roof collapsed, a red tag for building zone violation popped when roofers were rejected to pull permit, the fireplace separated from the wall and structural engineers reported $80,000 worth of damage on a cracked foundation in 3 places, The agent who found out the advertised well was abandoned in 1980s countered it out of the contract which caused the property lose its legal water rights. The agent lied to the buyer and said the well water quality report was the well inspection. The agent too a forged septic paper as a valid septic inspection, and countered it out of the contract telling the buyer the sellers already had inspected the septic, the agent convoluted the documents about a deed 4 pages long that transferred equal size lots between 2 neighbors.

    The deeds that surfaced on 2/23/2016 showed the property was surveyed in 2014 and the map identified a real boundary that proved the neighbor’s lot extended beyond their fence by 2000 square feet onto 106 Kaila Lane. It has been 3 years of headache and filing complaints with different government agencies but with absolutely no resolution. A tolling agreement is in effect until June 6th of 2018 and Coldwell Banker has not offered any monetary restitution to Repair the foundation. Bring back legal water rights by drilling a well. Pay $30,000 for roof inspection and to resolve the size of the property in disputes with the neighbor. Coldwell Banker, and agents Kenneth **, Donald ** are hiding behind William ** their attorney. CalBRE is on their side and has not provided consumer protection in over a year investigation supported by emails and texts that incriminated the defendants.

    Reviewed May 21, 2018

    My home was estimated in June 2017 around 200K by Zillow.com & also by another realtor. But your realtor Jim ** in June 2017 said it is worth only 140K (as he estimated 3 years back). I was furious & asked him to GET OUT. Jim ** took revenge & made Zillow.com since then ie June 2017 bring down my property value to 150K. I am making this as a formal complaint & my experience RATE is -10!!! After seeing the suit over Zillow's estimates in Chicago Tribune I was 100% sure MY DOUBT ALL THIS TIME WAS TRUE.

    Customer ServiceContract & TermsStaff

    Reviewed May 17, 2018

    Very dishonest office, Coldwell Banker agent Nicholas ** presented me with an offer from a client he represented. I cancelled the PA because this agent was very rude, childish and accusatory. The same agent came back with a new PA to raise the price to factor in drilling for a new well. Besides being aggressive, this agent asked me to hire his well drilling vendor or his buyers would not buy my property as he claimed. He even appointed himself to be the project manager for the new well drilling. He had no problem, damaging the reputation of the vendor I had hired. Very soon I suspected that this agent may have been getting compensated his role with the vendor. It did not take very long for the situation to get toxic under the watch of agent Nicholas **. The buyer contacted because I cancelled the PA and I caught the agent asleep. Then we found that this agent was playing both parties for his own gain.

    The buyer cancelled the agreement due to agent misrepresentation and closed on the property on our own. I contacted the agency but they were very fake and they acted as if they are the victims. First, I reported this serious incident to Adam. And I was surprised that he was trying to manipulate the buyer to trick her into not killing the agreement so they won’t miss the commission. The man in charge was Brian ** (Senior Vice President). Very self centered and as icky as a man can be. I would not trust these people to do business with. They had no problem to misrepresent a family with 4 children in the most important decision of their lives, buying a home. Very dishonest!

    Verified purchase
    Staff

    Reviewed May 13, 2018

    Coldwell Banker Residential Real Estate, Crestview Florida - We were selling our home. Selling agent, our agent, received a cancellation of the contract five days before informing us. All the while telling us, "everything was good, buyer still wanted the house." Inspection period ended on 9 April at 17:00. Contract cancellation letter has a buyer signed date of 6 April. We were given the letter on 11 April. When I asked the agent if they received it within the inspection period, they said they had. When I asked why we weren't informed, they said that the buyer had requested not to share that with the sellers, us.

    The broker and agent will not show me any verification of when the letter was sent, received, or signed by the buyer. The buyer's portion of the letter has no time/date stamp, looks like it was just typed in. It was either a case of poor ethics or fraud. Ethics would be the case where they received and not informed us, why I can't understand. Fraud would be to have received it after the inspection period and allowing the buyer to retrieve their earnest money.

    Customer ServiceStaff

    Reviewed May 10, 2018

    We listed our home for sale in Swainsboro, GA with Sarah **, who was with Coldwell Banker Platinum Partners Realtors, in Savannah, GA on May 25, 2017; well she left us high and dry in November 2017, when she left Coldwell Banker Platinum Partners Realtors, well the broker didn't even let us know that Sarah was leaving, nor did Sarah; well in January 2018 we received an email from another Coldwell Banker Platinum Partners Realty, a Boomer **, he has had our home listed since January and has not even showed it once. We are very dissatisfied with Coldwell Banker Platinum Partners Realtors in Savannah, GA and will not recommend them to anyone. They have had our home listed close to a year now. Sarah bought 2 people to see our home, and she didn't even show it herself.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2018

    I listed my townhouse for sale in Williamsburg, VA with Coldwell Banker in February 2018. My agent, Brent, assured me that he was only working for me and I trusted him on every step of the way. Right at the beginning of listing my house he went on a week vacation. I had to deal with his co-worker when an offer came in. I lost the negotiation and knew it was due to lack of communication on Brent's side.

    When he came back another offer came in and the negotiation was accepted and paperwork was signed. It wasn't until the closing (a month later) that I found out that there was another $4,000.00 that I had to give to the buyer. I called my agent, Brent, and he didn't know anything about it (but it was there in black & white). Obviously I didn't see it when signing the paperwork during the initial negotiation but my agent should have seen it and brought it to my attention. I received NO apologies from my agent and never heard from him again. He got his commission... So why would he!?! Lesson learned - never trust your agent and don't use Coldwell Banker.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2018

    ** at Coldwell Banker Residential Brokerage Ridgefield CT refused to tell her client to remove all their junk from my brand new house that I just purchased in cash. In fact, she completely ignored all my emails when I addressed it. Do not expect much from this broker. Coldwell Banker has a great reputation but unfortunately not all brokers or reps at this firm are great. I am completely dissatisfied how things were handled and nothing was ever addressed. BUYER BEWARE. Coldwell Banker Residential Brokerage 398 Main Street, Ridgefield CT 06877.

    Customer ServicePunctuality & SpeedStaff

    Reviewed March 3, 2018

    After working all day my husband told me he received a call from an agent named Alphie ** who wanted to show our home at 5:30 pm, I work 20 mins from our home but of course if we have a showing we will do what has to be done for the agents to show the house. So I quickly drove home picked up our dog made sure all was in order for the showing and met my husband back in town, another 20 min drive, we waited in town for a few hours with my husband not feeling well. When we returned I got the funny feeling no one was in the house. I contacted our agent Georgia who said she never heard from Alphie so she tried her. Alphie returned her call and said, "Oh we never made it to the house!" Why she never thought to contact us to let us know this is beyond inconsiderate and very unprofessional. She will not be allowed back to show our home.

    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2018

    I first found Ed ** when he came to sell the property beside us. It had taken a long time to sell with other realtors, but as soon as Ed got on the job, it sold in no time! He had people coming and going, it was crazy! So I told my husband, we've got to get that realtor to sell our property in Yulee. So after the time ran out on another realtor not selling it, we got Ed. In no time he had glossy brochures, postcards going around the neighborhood and MLS listings nationwide. Ed's a go-getter and doesn't slow down. He's perfect for his occupation. Will use him for all further selling or buying transactions.

    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Jan. 30, 2018

    I bought a townhouse 6 months ago, and CB Solomon Real Estate, from Coldwell Banker at Kissimmee, Florida offices was the company who has the rental management with the previous owner, when I bought the property. They never ever have contact with me as a new owner, they never see if the property was good or bad condition, the property was a terrible mess, there were 2 dogs inside the property, all dirty.

    Never ever take care of nothing, but they took their money every month from rental pay. I never see the agent who has the administration of the house, and when finally I told them I DID not want their services and I like the tenants left the house when the contract finish, they never take care of nothing. The tenants left the house, without paid the last month of the rent. The company Solomon Rental never did the final walkthrough with the tenant. They never know when the tenant left the house. I got a letter from HOA, letting me know the house was with the front door wide open. When I called Solomon Coldwell Banker Kissimmee office they never give me an explanation. Never gave me the house keys. When I got the house keys, they are not from the house! They never charge the tenant deposit. The company is terrible.

    Staff

    Reviewed Jan. 17, 2018

    First time home buyer in December 2017 in NJ using NFCU Realtor Program. Doris ** was our Coldwell Banker Realtor, and she was fantastic from beginning to end. I am planning to buy my second home in two years; I will call Doris again. Everybody experience is different, but at least for my family, we found our dream home. Thanks in part to this company.

    Ease of Use

    Reviewed Nov. 15, 2017

    Used be easy to use. Now very complicated, not accurate or detailed and I am a real estate broker. I feel bad for sellers buyers try to use CBRE site.

    Contract & TermsStaff

    Reviewed Nov. 6, 2017

    We listed our home with Coldwell Banker Platinum Realty in Savannah, GA. The listing agent, who listed our home, didn't fill out the contact when she came to our home at that time, she had us to sign the forms and then she took the forms to her office to fill them out. We had to contact her to send us a copy of the listing contract before we received one in the mail. She finally sent us a copy by email on Friday, November 3, 2017; 5 months after the listing.

    We requested a cancellation of the contract, and Coldwell Banker Platinum Realty's manager told me this morning, November 6, 2017 that they don't and never have give a "MUTUAL" cancellation of a contract, and wasn't going to start now. He said we could go with another agent of theirs or should we decide to go with another "broker" that Coldwell Banker Platinum would still get 25% of that other "broker's" commission. I have never heard of such and very unhappy with them. Is there any "legal" way that we can get out of this listing contract with Coldwell Banker Platinum Realty in Savannah, GA? Help!

    Customer ServiceStaff

    Reviewed Nov. 3, 2017

    Irene is selling the house we are currently living in. We have had a great relationship with our landlord for the past 5 years but in the end she did decide to sell her house. Irene came by and talked to my husband and we thought she was looking out for everyone involved but we were very mistaken. There are some blinds in the house that are broken and Irene said that we didn't have to worry about them and we actually do have to pay for them.

    She then came by with a photographer to take pictures of the house and my husband took down some of our photos but was then told that we did not need to take all of them down because they would remove the people from the photos. When we went on the site we saw our children and family members in multiple photos used (with the world today I didn't want). When my husband called to tell her that she did not have permission to put photos of us up she asked if it was really a photo of ours (it was my son and deceased father, you don't forget those) as if we were lying. She then said it would take 45 mins. to take the photos down. We checked on them an hour and a half later and she had only taken one photo down.

    My husband called again and she said that she just mixed up the photos and my husband said this wouldn't have happened if she just send the proofs like she said. Then she told my husband that she never said that (which she did). After that my husband said to just take our photos down. She said that now it would take 24 hours. (how did it go from 45 mins to 24 hours)? At this point I get involved and I am pretty upset since my innocent kids are stuck in the middle of two irresponsible adults (the photographer and Irene) and I even asked if she had kids because she would understand if she did. She completely ignored me and tried to say that well lots of people have pictures of their kids up... those aren't my kids and I don't care what other people do.

    My husband was working with her about times to have people come look at the house. He was very accommodating but when she started to say that people would be coming to the house on the weekends or after 5 he said no. She then tried to say that it was because of us moving that these people needed to get in and see the house. She just kept trying to bully us into saying yes to everything she wanted and gave no regard whatsoever to the fact that we are a family with children and that we have paid for a full month's rent so we have the final say.

    She constantly was texting my husband all day with different times to have people come look at the house and I finally told my husband that I will deal with her from now on. I told her, when I got my first phone call and text in less than 30 mins., that I work until 7 and if she needed to get a hold of me that she can call after that. She ignored me and continued to text me for times to come by on a Sunday. She then said that if she can't get a hold of us that she will just come to the house and post the times people are going to come by.

    We ended up having to contact her boss because she was being so ridiculous about how much she was contacting us and the fact she kept changing her story on multiple things. He ended up telling us that we were right and that we did have the final say if the times worked or not and that he would immediately get the pictures down (which they were gone within 10 minutes). He also said that the pictures were on multiple sites so now my kids' photos are on different sites that we never allowed. So we are feeling unsafe with people knowing our address and everything about our family. Irene is just very inconsiderate and is only out for her own pocketbook. She is very disrespectful and does not care about if people have a family or not. She tries to bully everyone to get her way even if you tell her that as a tenant you have rights. I would never recommend her to anyone!

    Contract & Terms

    Reviewed Oct. 20, 2017

    Coldwell Banker Dunwoody GA. Aileen ** was referred to me through the USAA Real Estate Rewards Program. We interviewed her and another agent from Better Home and Garden and decided to go with her to list and sell our home because she seemed like the better choice at the time. I must admit that Aileen did do a good job listing our home, and we received a lot of inquiries because of it, but our issue came afterward.

    We received an offer in which she did an estimate net sheet that stated we have to bring $973.82 to closing. I wasn't too excited about having to pay that amount and was on the fence, but decided, in the big picture it wasn't worth the back and forth negotiation, especially since this was what I thought was the best offer at the time. She even told me the cash I'd bring at closing will be lower because I'd be making another mortgage payment prior to the closing date. It turns out her estimate was well below the projected amount. The actual cash to closing that I had to pay was $2740.48. While I understand an estimate is just a ballpark figure this was nowhere in the vicinity of the ballpark. Is it still considered an estimate if the actual number is almost 3 times the estimate?

    I would think that for someone that's been doing this job for however many years, your numbers would be a lot more accurate. Aileen knew I didn't want to come out of pocket over a certain amount and that's why I've turned down or countered previous offers. I can't help but think that the lower estimate was intentional in an effort to get me to agree to the sale. I had a contingency in the contract for my new home that the current house would have to at least be under contract first before I'd purchase. If the estimate was more accurate I would have negotiated it down before agreeing. The reason I decided to pay the $2740.48 to close is because I already purchased the new home and my back was against the wall.

    Customer ServiceContract & TermsPriceStaff

    Reviewed Oct. 17, 2017

    We moved to Florida and needed to purchase a home. We met with a Coldwell Banker agent from the Venice FL office who agreed to show us homes. We followed him around to several homes. Very awkward trying to follow someone in a new city. The second tour we insisted he drive us. We found a home we liked, but it was overpriced. The same floor plan, same view, and newer was $35K less. We asked to put in an offer. He refused at first. We insisted and he reluctantly agreed. We didn't get the house. It was a fresh listing, and needed time to adjust its price. We found another home that our offer was accepted on. Every request for information from the agent was met with resistance.

    The owners had added a pool and was near a wetlands. We were merely seeking assurances that what we were buying was in compliance with local laws and HOA rules. One thing we found was the square footage was wrong. We asked for an accurate accounting. You wouldn't believe the drama this agent put us through. The title company’s rep the agent recommended wasn't any better. She was rude and uninformative. Very unprofessional in my opinion.

    We didn't make it to closing. I have purchased and sold many homes. These are the most unprofessional folks I have ever had the misfortune of working with. I admit I have little patience for incompetence. So many times I was given incorrect or misleading information. Contracts had to be rewritten time after time for spelling or factual mistakes. How hard is it to get your client’s names right? It appears they put more effort into creating drama than forwarding the interest of their clients or that of the transaction. Coldwell Banker’s agent did little to earn a commission. My advice, go straight to the seller’s agent. Negotiate your best price then ask for 1-2% of the commission. The selling agent gets an extra 1% (4 total), give 1% back to the seller, and take 1% for yourself to help with closing costs. Good luck.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 5, 2017

    My family and I rented through Coldwell Banker a condo at 6 Sunset island, OC MD. This was a gated area with private homes & rental homes which were quite nice, and included the condo section in question. The particular unit we stayed in was the problem. Unit 3d was dirty, bed mattress was terribly uncomfortable and substandard, and the mattress covers were stained. Photos forwarded to CB and owner, but no comment was made regarding this except that they "were new"???

    The toilets were dirty, even though there was a sanitized strip over it. The main bathroom's door would not shut or lock appropriately, presenting a problem for the young girls there. The guest room also had the same problem with a non-shutting door presenting a problem for the 2 adults two were staying in there. CB stated that subsequent guests did not make any reports, but that does not mean they did not correct it after our complaint or that those guests just did not complain. The balcony tables and chairs and glass door were dirty and sticky. There were ants all over the floor on arrival and sand in all areas. Kids socks were filthy after first day.

    There were no brooms or vacuum to assist us in the clean up. We called Coldwell Banker & their response was to "send a cleaning crew and that we should purchase and use ant spray, and they would reimburse us". We did decline the "cleaners", because we had done the work so that the children could use the facilities when arriving after a 5 hr drive, so we could start our vacation. It is also against the law to spray chemicals such as those in a facility, unless certified to do so. They did offer to wave the cleaning fee of $90, which we of course accepted by us as there was no "cleaning" done that was obvious.

    They have conveyed in their Better Business Bureau response that there was a broom/vacuum there, but 4 adults could not find any such thing. There was a locked closet, but that was never offered to us or considered by CB as to be inaccessible for us to use. Their defense was that the unit had been empty for a time prior to our contracting it. This only indicates that a thorough cleaning/check was not done prior to our arrival, and, they were willing to interrupt our precious vacation time with 4 adults and 4 kids to do their job.

    There were inadequate pots and pans, which may be subjective, but with 8 people, it is nice to have access to prepare meals for 8 people. The refrigerator was not cooling appropriately, as well as the A/C had failed for a day. However, they did address those problems within the day when we called. In addition, when we first complained about ants and dirt, the girl at the desk was rude and said "what do you want me to do, say I'm sorry? well I'm sorry". From our perspective, making any subsequent complaints by us, did not give us much hope that it would not be handled in an appropriate way. We were on vacation, and if we took our time to address everything except those things that were absolutely necessary (ie. ants, cleanliness, A/C and refrigeration), especially after their initial reaction, we would have been on the phone with them every day.

    This unit cost $3200 for the entire week. CB declined to pursue via BBB and felt they addressed all issues adequately. They did not. This left us hung out to dry & not compensated for our time, energy, grief & work caused by CB renting a unit out without caring for it or checking its status. We vacation every year and have never filed a complaint... but we will not use Coldwell Banker again!! Buyer and refrigeration, especially beware!!