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About Wyze
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Wyze is a tech company that aims to make advanced technology more accessible for everyone. It’s known for its smart home systems, but it sells a variety of other products — like smart scales, lighting systems and vacuums. The company offers both professional and self-monitoring options.
Pros & Cons
- Affordable starting price
- Customizable
- Free DIY option
- Confusing pricing
- Cam Plus required for most camera features
What is Wyze?
Wyze is a smart home technology company that sells everything from smart home cameras and lighting to smart scales and robot vacuums. Other companies have huge markups for this type of technology, but Wyze offers relatively affordable and accessible options. It offers a free do-it-yourself monitoring option, which is ideal for customers who want a basic security system. There is also a professional monitoring option and a wide variety of equipment that can create a customized security system for any home.
Wyze products
Wyze
Cam v3
$35.98 as of publishing date
Water-resistant camera that includes 1080p color night vision and certain types of environmental monitoring. Users can set motion detection zones and receive sound alerts.
Wyze
Cam Outdoor v2
$73.99 as of publishing date
Wireless outdoor camera that can be mounted to a tree or on the outside of the home. Runs on two 2,600-mAh integrated rechargeable batteries that last three to six months with normal usage.
Wyze
Lock
$123.99 as of publishing date
Device that lets you lock and unlock your home from anywhere. Fits into an existing deadbolt, so there’s no need to change your keys when installing the lock. Can also automatically unlock when you approach your door.
Wyze
Sense Entry Sensor v2
$23.99 as of publishing date
Sensor that can be placed on doors and ground-floor windows to notify you if one is forced open or left ajar. Comes in a three-pack. Requires the Wyze Home Monitoring Core Starter Kit.
Wyze
Sense Motion Sensor v2
$9.99 as of publishing date
Motion sensor that notifies users when motion is detected up to 25 feet away. Sensitivity can be adjusted for pets and children. Requires the Wyze Home Monitoring Core Starter Kit. This product requires Wyze Sense Hub and will not function as an individual stand-alone product or with Wyze Sense v1.
Wyze monitoring
Wyze offers several types of security monitoring: an unmonitored plan, Cam Plus, Cam Protect and Home Monitoring.
Let’s cover the differences between the unmonitored plan and Cam Plus first. The unmonitored plan is free and includes real-time DIY monitoring, but that’s about it. The Cam Plus plan is for individuals and families who want more out of their security system — its features include unlimited video recording and environmental monitoring.
| No Cam Plus Plan | Cam Plus | |
|---|---|---|
| Cost | Free | $2.99/month per camera or $9.99/month for unlimited cameras |
| Motion-alert delay | 5 minutes | Back-to-back recordings |
| Motion alerts | ||
| Sound alerts | ||
| Smoke and CO alerts | ||
| Cloud video recording | ||
| Wyze web view | ||
| Human detection | ||
| Delivery detection | ||
| Car detection | ||
| Animal detection | ||
| 2x and 4x event fast forwarding |
Cam Protect is a step up from Cam Plus. It includes everything in Cam Plus as well as facial recognition technology and 24/7 professional video monitoring backed by live agents. This plan costs $3.33 per month per camera.
Finally, there’s Home Monitoring. This plan features 24/7 professional monitoring in partnership with Noonlight. It costs $8.33 per month and comes with some free equipment and a discount for purchasing additional products for your system.
Wyze price
Wyze is extremely customizable in terms of cost. The starting price is affordable for most — a minimalist system including a Wyze sense hub and entry sensors costs $53.98 at the time of publishing.
Another option is to sign up for Home Monitoring. In this case, $99.99/year gets you professional monitoring, with a Wyze sense hub, motion sensor and keypad thrown in for free. That price also includes 40% off additional items purchased for your system.
Creating a customized system, even with 40% off, can increase the cost of your security system pretty fast. That said, Wyze is likely still more affordable than many competitors for what you get.
Wyze FAQ
What’s the difference between the Wyze app and Wyze home monitoring service?
The Wyze app is how you’ll access the Wyze monitoring service. It’s pretty limited in scope and doesn’t offer many additional features unless you pay for add-on services like Cam Plus or professional monitoring.
Does Wyze have a contract?
No, and you can cancel at any time. If you pay yearly rather than monthly, you’ll continue to receive service until the pay period is complete. There are no refunds if you choose this option, though.
What is Wyze’s cancellation policy?
After your first purchase, you have 30 days to get a full refund. After this point, you can cancel at any time. Your plan will stay active until the end of the pay period, meaning you won’t get a refund and will have service until the end of the paid period if you pay yearly.
Who monitors Wyze?
Wyze partners with Noonlight, a professional monitoring company, to monitor its systems. Its dispatchers are on standby 24/7 to route vital information to 911 call-takers and first responders.
Does Wyze work with Google products?
Yes. You can control your system with Google Assistant and watch footage through Google Chromecast or your smart-home hub. Wyze also offers integrations with Amazon Alexa and IFTTT.
Is wyze good?
Wyze is a good option for those who need simple security solutions. The company offers a wide variety of products and makes it easy to customize your home security system. If you have a big house or want a lot of cameras, then its plans and pricing will get more expensive. We recommend first identifying what you want from your security system — if your needs are fairly simple, Wyze is likely a solid choice.
Wyze Reviews
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- 4,535,237 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 26, 2024
I don’t want give to even 1 start, very bad service and very bad item, my business buy total 15 item, every single year will broken 3 or 4 item, have so many problems, also this company is liar, when I have item cam V3 can’t connect any power, customer service a lady told me give to me $15 gift card, then I wait 2 days later, they sending to me $5 gift cards not $15, are you thinking about I am homeless care about your $5 gift care? I am very tired and upset with this bad company. Awful company, I will report you. Company is liar and give to you very bad low review. Now, please stay way this awful bad company, you will save money
Reviewed Aug. 27, 2024
I have been using these cameras for about 13 months. I had the app 2.50 and it was misbehaving with my brand new cameras and one of my older cameras so I uninstalled to install the upgrade 3.0 to find out my device is not compatible with the new upgrade so I reached out to the company. They told me pretty much to buy a new phone if I wanted to use their products. I'm not going to buy a new phone when the cameras were working and then stopped working...
As of right now one out of five cameras is working correctly. I cannot view my cameras on my PC without paying for a subscription pisses me off. I would not go with this company. They do not care about their customers. They hide behind emails. You don't get to talk to anyone that's live. I called in and clicked on a button to see who I would give, I got a live person but they read from a script and referred to the tech team and the tech team came back with the same script that you find in your app. They're a bunch of cowards taking your money. Save your money, try a different brand, see how that works
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Reviewed July 31, 2024
Wyze failed to disclose a material fact - if a homeowner wants an audible alarm to alert them at night when sleeping or when home alone, Wyze requires a monthly payment for one of its plans. Self-monitoring blocks an audible alarm. The restriction on having an audible alarm is a material factor and should be disclosed. I purchased the Wyze system to save money, and I accomplished that goal. However, I did so at the expense of my personal safety and security. Prior to moving, I had a well-known security system that permitted self-monitoring with an audible alarm. A 40-minute phone discussion with a Wyze representative did not resolve this issue.
Reviewed May 2, 2024
This company is not concerned about the their customers. No refunds if you pay a year subscription even when the products fail one month in after warranty expired. Won’t talk to you. Only email you what they WON'T do to help you.
Reviewed April 21, 2024
Worst cameras ever! Would not recommend this brand! Instead of capturing people walking up my driveway it’s capturing leaves moving - or shadows from the trees.. I have several different types of cameras, and this is by far the worst!
Reviewed April 7, 2024
Wyze cameras are not secured and are being interrupted by crooks using jamming devices. So, be careful about what you buy to monitor your property. Even the plugs and other wyze products are so vulnerable. Wyze expects you to pay some sort of subscription and they do not recognize the storage cards like Sandusky unless you buy from them. Not sure if they enable a switch. I tried using various sandisk on various wyze cameras I have. I would not recommend those security WiFi cameras and other products from Wyze.
Reviewed March 7, 2024
Issues every month. Very hard to contact them. When you do contact them send you on wild goose chase wasting your time 3 months in a row. Get sick of it. Want refund. Only offer credit. Don't buy. You'll regret.
Reviewed Feb. 11, 2024
I purchased the Wyze home security system online. Upon attempting to install the equipment, I was instructed by Wyze to install their app on my phone. I did and do not wish to control the app by my phone. However, followed the instructions for a "free" account. Upon initiation of the installation of the free app, I was instructed to provide credit card information, which I reluctantly did. I was immediately notified by my financial institution that four fraudulent charges had been made on my card. I verified that upon installation of the Wyze app, my credit card received multiple fraudulent charges, none of which were related to Wyze home security. In other words, they sold my information to third parties, without my permission, all before installing their app. I will be returning the equipment to Wyze and consider them a scheming and fraudulent company. Why would I trust my home security to someone so unscrupulous?
Reviewed Feb. 1, 2024
Had 2 cameras and no problems, they decided I needed to update my app which I did and both cameras stopped working at the same time. Tried any and everything, uninstalled, reinstalled, nothing worked, pure junk! Would recommend paying a little more and go with a reputable company.
Reviewed Dec. 26, 2023
Pure junk! Took it out of the box and it worked once then stopped working. I tried to reset to factory settings, again, it did not work! I called customer support and they said "sorry".... Brand new junk in the box! Do not buy. Forewarned.
Wyze Company Information
- Company Name:
- Wyze
- Website:
- wyze.com
