Wyze Reviews

Terrible camera, terrible after-sales service. I think these cameras are a rip-off! The cameras don’t record well, even though they have SD cards in them, it still doesn’t record. The clarity of the pictures are terrible and blurred and it’s impossible to contact customer service. Today one of my cameras wasn’t working and when I called customer service they said because it was past the one-year warranty, I couldn’t get an exchange camera and there was nothing that they could do. I was told since I was a valued customer that they would give me a five-dollar gift card. What a joke! I asked her if she could get anything for five dollars in their company and she said she was just doing me a favor then she didn’t need to do it because it was out of warranty, but she was still offering me the five-dollar gift card. All I can say is this company is a joke and a rip-off. I’ll never buy from them anything again.

This company has an abundance of negative reviews about their products, massive amounts of critical reviews, but it seem to me my experience and consequently a negative review is reminiscent of a scam retailer who takes a buyer's money then does not deliver the item purchased. Yes they on their site sold me a camera product, charged my card, then deleted the order. I called the customer service while waiting on hold for over two hours only to be told my concern will be transferred to the sales department and they will contact me shortly....They never contacted me. Shame on you WYZE!!

I ordered a refurbished Cordless Vac, on the 6th day I receive a XS WYZE logo T-shirt. Wait till next day and called Customer any thing but service and was told, after having to prove I got T-shirt that they are out of refurbished Cordless Vacs and will only refund my money but I can keep the XS shirt. I have numerous WYZE cameras and pay for CAM+ plan so I am very frustrated with there solution. They did not say they were out of inventory when I ordered the product.

I have had these cameras for YEARS and they have never worked good. We have multiple around our house. When we go on the app to see who is at our door it takes literally 5 minutes or even not at all to see the motion which the person is already gone. The cameras always disconnect from our internet, however even on sensitive they miss a lot of things they should catch. We are finally fed up and in the market for new cameras. Do not waste your money.

Wyze products are cheap for a reason, incredibly unreliable cameras and locks, and customer service is a joke. “We can’t do anything about your subscription because it was purchased in-app”. Cancellation was requested on first day of billing cycle. I’ve had Wyze products for about 5 years. I’ll be moving to Ring, NEVER have a problem with that camera.

Wyze has disabled my video doorbell after going to support because it wasn't recording continuously.. They were so slow getting to the point that I said, "Thank you. I gotta go".. My camera hasn't worked since after sending them my log file.. It's the only time my camera wouldn't connect in six months.. Unless you pay them monthly fees for the rest of your life their cameras do nothing.. -5 stars

The Wyze camera shows clearly BUT the biggest catch is the subscriptions are too expensive. If you get the one for $2.99 per month you are not able to use any of the home, disarm nor away features! If you decide to get one, your subscription will start at $9.99 per month to be able to use all of the services. 🤨

Wyze has ““improved”” the wyzecam app to the point that it has become 99 percent un-usable. The latest crazy change is that wyze has put symbols OVER the event video so that parts of the video are covered up. It’s supposed to be a security camera that allows you to see security risks! They also have removed the delete button from the event clip playback screen which has added TWO extra navigation clicks, and when you are trying to monitor a large property with several structures with 13 cameras this consumes a lot of extra time.

I don’t want give to even 1 start, very bad service and very bad item, my business buy total 15 item, every single year will broken 3 or 4 item, have so many problems, also this company is liar, when I have item cam V3 can’t connect any power, customer service a lady told me give to me $15 gift card, then I wait 2 days later, they sending to me $5 gift cards not $15, are you thinking about I am homeless care about your $5 gift care? I am very tired and upset with this bad company. Awful company, I will report you. Company is liar and give to you very bad low review. Now, please stay way this awful bad company, you will save money

I have been using these cameras for about 13 months. I had the app 2.50 and it was misbehaving with my brand new cameras and one of my older cameras so I uninstalled to install the upgrade 3.0 to find out my device is not compatible with the new upgrade so I reached out to the company. They told me pretty much to buy a new phone if I wanted to use their products. I'm not going to buy a new phone when the cameras were working and then stopped working...