Wyze Reviews

Terrible company and customer service. They will lie to you and steal your money. If you are looking to buy anything from them please avoid. So many headaches and wasted time talking to their customer service to get to nowhere. It's like talking to a wall.

I have three of their cam v3 models since when they came out. They've been ok. I got the cam V4 recently and sent them back. What was once free you now have to have a subscription to see vídeos. Motion sensor on hold for 5 minutes after each time it's activated, unless you have a subscription. Quality not a noticeable improvement over older one. They're a bait and switch company, and I don't trust them. They've also had security breaches with user video. Stay away from this one

I keep saying I’m getting rid of these cameras and today is the day. The worst part of these cameras is the service or lack of. They won’t load, constantly have error codes that blame it on your internet connect when my internet at this property is just fine, as I can see my internet thermostat and the weather. Today, my cameras showed a contractor come down my driveway, and then they’re dead, error codes, always the consumer fault. The other cameras on my primary residence has an outdoor camera which shows more last events than actual video of my driveway. After last app update, billed as a security fix all I get is constant advertising for more junk. I bought most from Amazon and the others from Home Depot. Their pan camera doesn’t track. The owners should go back to their previous tech employer.

Pure garbage, these do not even rate a star. They're such pos!! Reset on their own, lose connections repeatedly, yes I have strong wifi! Rotation will not set, pan scan resets on it own, camera moves 1 inch either way and let's me know I'm at my limit so their rotation works on its own. Basically pure junk. Investing in nest cameras for house exterior. Better service, better quality.

The app is worthless and it's impossible to get support. It's been a nightmare with these cameras. I should have read the reviews before blowing a hundred bucks on garbage. It's very frustrating getting ripped.

The camera worked great at first, but whenever they provided a "fix" for the "latency" problem, they did not include my camera. Then they did an "update" which completely rendered the motion detection inoperable and instead the camera takes a picture every 5 minutes. That is NOT a security camera, that's just a camera. They ruined the camera and refuse to fix it.

I’ve been a very loyal WYZE customer for years. Today they have lost me to the point where I spend the rest of my life giving the horrible reviews! My door lock which has been in service for less than a year but purchased more than a year ago (waiting for the contractor to install my new door…🤦🏻‍♂️) decided to lose its mind this week, I changed batteries, reprogrammed it about 50 times, no finger print option anymore. I called customer service, spent an hour on the phone try to translate what she was saying, no luck, she tried to transfer me to the tech person, nope too busy to respond. They emailed me a little while ago and offered me a $5.00 gift card. So it’s game on WYZE!!!! I keep giving bad reviews for the rest of my life and will replace the ten camera, door cam and lock very soon!!! Anyone know of a brand out there that work and are reliable??

Terrible camera, terrible after-sales service. I think these cameras are a rip-off! The cameras don’t record well, even though they have SD cards in them, it still doesn’t record. The clarity of the pictures are terrible and blurred and it’s impossible to contact customer service. Today one of my cameras wasn’t working and when I called customer service they said because it was past the one-year warranty, I couldn’t get an exchange camera and there was nothing that they could do. I was told since I was a valued customer that they would give me a five-dollar gift card. What a joke! I asked her if she could get anything for five dollars in their company and she said she was just doing me a favor then she didn’t need to do it because it was out of warranty, but she was still offering me the five-dollar gift card. All I can say is this company is a joke and a rip-off. I’ll never buy from them anything again.

This company has an abundance of negative reviews about their products, massive amounts of critical reviews, but it seem to me my experience and consequently a negative review is reminiscent of a scam retailer who takes a buyer's money then does not deliver the item purchased. Yes they on their site sold me a camera product, charged my card, then deleted the order. I called the customer service while waiting on hold for over two hours only to be told my concern will be transferred to the sales department and they will contact me shortly....They never contacted me. Shame on you WYZE!!

I ordered a refurbished Cordless Vac, on the 6th day I receive a XS WYZE logo T-shirt. Wait till next day and called Customer any thing but service and was told, after having to prove I got T-shirt that they are out of refurbished Cordless Vacs and will only refund my money but I can keep the XS shirt. I have numerous WYZE cameras and pay for CAM+ plan so I am very frustrated with there solution. They did not say they were out of inventory when I ordered the product.