Wyze

I have been dealing with Wyze's auto-renewal that I did not authorize and was promised a credit card refund. When I became aware of the charge, I contacted Wyze support and spoke to Russell who told me that I would be refunded the charge in 3-5 days. When the time for the credit passed with no refund, I contacted them again and was told that I was not going to receive the refund due to their "Terms of Service". We have never used the Wyze-cam Plus because it was too hard to understand. Now we're stuck with the charge and reneged promise that we would receive the credit. Beware of giving out credit card information to companies that take advantage of people. I was not notified that my renewal was coming up or that my card would be charged.

Ordered home security system and paid through PayPal. Received an email that they cancelled the order as they deemed it fraudulent. I have never received such a reply, have not had any issues like this before and verified that my PayPal account was not compromised. I then tried to go to their website to contact them Totally disturbing for a so called tech company. Their chat system was impossible to navigate. Then tried to email them and had a glitch that would not allow me to do that and absolutely no contact phone number. This is the way they operate? No way to contact them for any issue or service whatsoever. Good luck if you ever need any help with any product issues. Guess I am glad I found out before actually getting their product so I guess they did me a favor by cancelling my order for no good reason.

We have been using Wyze for about 4 years now. Started with just a front door camera and now we have 6 around the house. These are easy to set up and for the basic services can be free. You can access all the camera from your phone app. Share cameras so other household members can get access. You can pay a little extra (from a few dollars a month up) for additional services, like alerts if you need that. Or just pop in a SD card and self record and review your events. I have recommended them to friends who want a simple low cost system to keep an eye on things in this crazy world.

Items in my order were canceled unilaterally by Wyze without an explanation; however the shipping was not refunded or partially refunded. Recently I have had an issue with another Wyze order and spent over 2 hours on the phone with an offshore service center whose purpose it seems is to give NO SERVICE. Years ago this was a great company to deal with; based on my current recent experiences, I would now have to say it is a terrible company to deal with. The product still seems to work well. Costco now sells some of their line and does have great customer service; that is where I'll buy any Wyze equipment in the future.

It's a great little camera when it is working, but good luck with that. I have 2 cameras and both are not working right now. When you call their customer service department, you will likely speak to a young boy or girl, and their attention span isn't great so...just a warning. If you ask to speak to a " supervisor" then good luck with that. He's likely going to be "away" that day. The problem is, many of the " WIZARDS" as they like to be referred to, are not well schooled on their own products. So when you report a problem, they will be probably just as confused as you are. It wasn't always like this, but seems to be now. Some of them, their English is good or good enough, and others you may spend some time repeating yourself. The service is poor. One of my cameras is now just going on 4 months old, and it's given me all kinds of grief and strife. Just not a device you can rely on or trust. I will likely go out and shop for a better unit soon.

I too am having the same issues with their AI and I sadly have 9 Wyze V3 cameras. All were working perfectly until about 3 weeks ago. Caused by an update? I tried speaking with a CS rep ... but she was no help. She suggested I send in a few logs. I did ... crickets for the last two weeks. Not sure what's going on with Wyze, but I have been a loyal customer for the last five or so years, but I am extremely disappointed in their lack of communication and service. They seem to want to sell you their products but don't appear to care after the sale is done.

I've had the full Wyze monitoring system (hub, sensors, cameras, etc.) for over a year, and it's been a very frustrating experience. TL;DR: go with another service. This one is pretty poor. Let me itemize the good and the bad.

This is 10/10 the worst customer experience I have ever had! I ordered over $400 worth of security materials. I called because their promotion for a free video doorbell wasn't working and I wanted to redeem the offer. After being on the phone for an hour with them I was told I would get a refund. I checked my email a few days later and found an email stating that I would be refunded $0 of the $400 I spent and that my order had been cancelled.

When I first got the Wyze cameras—I was very satisfied—-cameras recorded events for 12 sec. Not long after —-Wyze stopped recording events and wanted you to subscribe to get the events. This is very disappointing——I think this is a scam. I would definitely not recommend these cameras.

Today my Visa was billed $14.99 for Cam Plus service I did not request. This is not the first time Wyze has taken the liberty to bill me for services I did not request. Wyze makes it difficult to reach a live person as others have noted. Their automated system foists the burden of wasting time upon the customer while minimizing their effort and time. WYZE, Must You resort to this low level behavior? This is unacceptable. I'm exhausted asking nicely to cancel the recurring $1.99 service to no avail. It appears I must be more dynamic in what I expect from Wyze. I'm filing a complaint with Visa, the FTC, BBB and California state Attorney General.