Wyze

Wyze

 1.6/5 (7 ratings)
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About Wyze

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Wyze is a tech company that aims to make advanced technology more accessible for everyone. It’s known for its smart-home systems, but it sells a variety of other products — like smart scales, lighting systems and vacuums. Customers with one camera can take advantage of its free DIY monitoring program, although adding more cameras and pro monitoring can get a little confusing in terms of pricing and packages.

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    Overall Satisfaction Rating

    • 5 stars
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    • 1 stars

    Pros

    • Affordable starting price
    • Customizable
    • Free DIY option

    Cons

    • Confusing pricing
    • Cam Plus required for more than one camera

    Bottom Line

    Wyze sells customizable security equipment and monitoring plans. While some may find the features and pricing confusing, others will appreciate the range of solutions available to match their needs and budget.

    Wyze products

    What is Wyze?

    Wyze is a smart-home technology company that sells everything from smart-home cameras and lighting to smart scales and robot vacuums. Other companies have huge markups for this type of technology, but Wyze offers relatively affordable and accessible options. It offers a free DIY monitoring option, which is ideal for customers who want a basic security system with just one camera.

    Wyze monitoring

    Wyze offers two types of security monitoring: Basic and Cam Plus. The Basic plan is free and includes real-time DIY monitoring, but that’s about it. The Cam Plus plan is for individuals and families who want more out of their security system — its features include unlimited video recording and environmental monitoring. This plan is required if you have more than one security camera.

    Basic PlanCam Plus
    CostFree$1.99/month per camera
    Video length (per event)12 secondsUnlimited
    DIY monitoring
    Motion alerts
    Sound alerts
    Smoke and CO alerts
    Human detection
    Delivery detection
    Car detection
    Animal detection
    Basic PlanFree12 seconds
    Basic PlanFree12 seconds

    Neither of these plans includes professional monitoring, which requires an added fee of $4.99 per month. You can package the price of monitoring with the cost of equipment to simplify your bill.

    Wyze price

    Wyze is extremely customizable in terms of cost. The starting price is affordable for most — it’s about $80 for a core system. Those who choose to pay annually for a system and professional monitoring receive a 50% discount on the equipment and can pay just about $100 the first year. This price includes professional monitoring, the Core Starter Kit (two entry sensors, two decals, one sense hub, one keypad, one motion sensor) and one cycle of the Cam Plus plan.

    The price increases if you want to monitor more than one camera, in which case you’ll also need the Cam Plus plan to cover each camera. As a result, the price can get high pretty fast, though Wyze is likely still more affordable than many competitors.

    Wyze FAQ

    What’s the difference between the Wyze app and Wyze home monitoring service?
    The Wyze app is how you’ll access the Wyze monitoring service. It’s pretty limited in scope and doesn’t offer many additional features unless you pay for add-on services like Cam Plus or professional monitoring.
    Does Wyze have a contract?
    No, and you can cancel at any time. If you pay yearly rather than monthly, you’ll continue to receive service until the pay period is complete. There are no refunds if you choose this option, though.
    What is Wyze’s cancellation policy?
    After your first purchase, you have 30 days to get a full refund. After this point, you can cancel at any time. Your plan will stay active until the end of the pay period, meaning you won’t get a refund and will have service until the end of the paid period if you pay yearly.
    Who monitors Wyze?
    Wyze partners with Noonlight, a professional monitoring company, to monitor its systems. Its dispatchers are on standby 24/7 to route vital information to 911 call-takers and first responders.
    Does Wyze work with Google?
    Yes. You can control your system with Google Assistant and watch footage through Google Chromecast or your smart-home hub. Wyze also offers integrations with Amazon Alexa and IFTTT.

    Do we recommend Wyze?

    Wyze is a good option for those who need simple security solutions. If you have a big house or want a lot of cameras, its plans and pricing can get confusing — and more expensive — pretty fast. With Wyze, you have to pay per camera for viewing, but you also have a limit on how many cameras (four) you can have per base station. So, while the starting price is affordable and attractive to many, it isn’t applicable to every home and every security need. We recommend first identifying what you want from your security system — if your needs are fairly simple, Wyze is likely a solid choice.

    Wyze Reviews

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    Page 1 Reviews 0 - 10
    Rated with 2 stars
    Verified Reviewer
    Original review: Nov. 21, 2022

    I too am having the same issues with their AI and I sadly have 9 Wyze V3 cameras. All were working perfectly until about 3 weeks ago. Caused by an update? I tried speaking with a CS rep ... but she was no help. She suggested I send in a few logs. I did ... crickets for the last two weeks. Not sure what's going on with Wyze, but I have been a loyal customer for the last five or so years, but I am extremely disappointed in their lack of communication and service. They seem to want to sell you their products but don't appear to care after the sale is done.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 9, 2022

    I've had the full Wyze monitoring system (hub, sensors, cameras, etc.) for over a year, and it's been a very frustrating experience. TL;DR: go with another service. This one is pretty poor. Let me itemize the good and the bad.

    Good:

    - It's cheap. Both the gizmos and the annual fee for the monitoring service.

    - When it works, it works just fine. A sensor is triggered, the alarm goes off, you get a call from the monitoring company to check in on you. Pretty standard.

    - The cameras also work alright. They're far from great but they do the job.

    Bad:

    - The monitoring hub goes offline regularly, which is a terrible thing for an alarm system.

    - There are regular downtimes in the service. Also a terrible thing for an alarm system.

    - The loudness of the alarm is laughably low. This pretty much renders the whole system pointless. If someone breaks in, the alarm is supposed to wake everyone up (if it's at night) and scare away the intruders. We have literally slept through the alarm two doors away. There is no way to increase the decibels or to connect a Bluetooth speaker to get more meaningful output. It's dumbfounding.

    - The monitoring hub glitches out from time to time, forcing you to factory-reset the device and manually reconnect every single sensor in the house back to the hub. I've had to do this 3-4 times in a year and it's really frustrating.

    - The rules in the app have been awfully buggy since day 1. For instance, a rule can be something like: don't trigger the motion sensor in the family room from 5am to 10pm. Broken and consistently unreliable.

    - Customer services is a crapshoot. People are friendly alright, but they've been positively useless every time I needed to talk to them.

    - The monitoring service from the Noonlight is kind of stupid. If the alarm goes off in the middle of the night, they call you and ask you if everything is OK. If you say yes, they wish you a good night and move on. The problem is that they're supposed to ask you for a safe word, in case someone is forcing you to say that everything is OK when it's not, but they just don't ask you for the safe word. That damn safe word was one of the reasons why I chose Wyze over other companies...

    The problem with Wyze is that it's not a security or camera company. It's a "whatever tech" company, meaning that they make vacuum cleaners, earbuds, security systems, light bulbs, watches, toys, etc. They're so aggressively diversified that they're understandably not focused on developing a top-notch security system. I regret this purchase and I do intend to upgrade to a more legit service, like SimpliSafe or Ring.

    5 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 31, 2022

      This is 10/10 the worst customer experience I have ever had! I ordered over $400 worth of security materials. I called because their promotion for a free video doorbell wasn't working and I wanted to redeem the offer. After being on the phone for an hour with them I was told I would get a refund. I checked my email a few days later and found an email stating that I would be refunded $0 of the $400 I spent and that my order had been cancelled.

      When I called back into customer service they refused to get a manager on the phone with me and asked me to send them the emails they had sent me because they don't keep notes on the accounts. Then they told me not to worry because they would send me an email letting me know the full amount I would be refunded. I told them that I had already received one for $0 and I wanted to receive one with the accurate number before I hung up. The rep said he couldn't send it and that it would have to come from another department. When I asked the rep why he couldn't send me the email after he verbally confirmed the amount and since he had already sent me an email earlier he again said he couldn't and I would just have to wait. I am on hour 2 and am down $400, have no equipment, and still do not have an answer as to what is going on.

      3 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: March 16, 2022

      When I first got the Wyze cameras—I was very satisfied—-cameras recorded events for 12 sec. Not long after —-Wyze stopped recording events and wanted you to subscribe to get the events. This is very disappointing——I think this is a scam. I would definitely not recommend these cameras.

      12 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 9, 2022

      Today my Visa was billed $14.99 for Cam Plus service I did not request. This is not the first time Wyze has taken the liberty to bill me for services I did not request. Wyze makes it difficult to reach a live person as others have noted. Their automated system foists the burden of wasting time upon the customer while minimizing their effort and time. WYZE, Must You resort to this low level behavior? This is unacceptable. I'm exhausted asking nicely to cancel the recurring $1.99 service to no avail. It appears I must be more dynamic in what I expect from Wyze. I'm filing a complaint with Visa, the FTC, BBB and California state Attorney General.

      I called to STOP the $1.99 per month for service I did not request 6 months ago, 4 months ago and again two months ago, yet it continues. I e-mailed, and still it continues. But today was the last straw- $14.99? I don't think so. This stops now. What happened to this company? They are becoming duplicitous and disingenuous. This erodes credibility ESPECIALLY for Security Service(s) and cameras. TRUST is an essential part of the equation. Erode customer trust and you have assured your demise.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 21, 2022

      It took a LOT of digging and waiting to get in touch with a real person in their customer service department. They allegedly have a customer service email, phone number and live chat. The email goes to an unmonitored email box that tells you to use the live chat. The "live chat" is actually a wiki chat bot that sends you a lot of useless articles. After clicking through untold response options on the chat bot, I was presented with a customer service phone number (206-339-9646 for anyone who is interested) and waited for 15 minutes to reach a real person. The only positive to this review is that the person who I reached was pleasant and relatively helpful.

      10 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Dec. 16, 2021

      I’ve been a customer of Wyze for little over two years and their updates have caused more problems than solved. This morning my 1st and 2nd generation Wyze Can Pan V1 & V2 suddenly went offline which also caused my Wyze Bulbs and Wyze Sensor Bridge to go offline as well. When I contacted Wyze I was told the following: “At around 7:46 AM PT, we learned that AWS (Amazon Cloud Services) experienced a connectivity issue that may be directly impacting your ability to use your Wyze device or services. We are working with engineers at Amazon to help speed up recovery on their end. We apologize for any inconvenience. Wyze utilizes AWS servers for a variety of purposes including logging into the Wyze app and device connectivity. We're not quite sure why only some of your devices are impacted but rest assured, our team is working hard alongside engineers at Amazon to get everything up and running as soon as possible.”

      However when I went to Wyze’s Facebook page, they’re been similar complaints in the past 48 hours. Wyze has had security breaches in the past and I wouldn’t be surprised if this was another one.

      6 people found this review helpful

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        Wyze Company Information

        Company Name:
        Wyze
        Website:
        wyze.com