Wyze Reviews

Warning to UK users: Wyze update broke my working cam, dropped OS support, and offered a useless $25 voucher. I wanted to share my recent experience with Wyze support to warn other users—especially those in the UK—about how the company handles devices forced out of service by their own software updates. The Situation: I had a perfectly functional Wyze camera. Following a mandatory software/firmware update cycle, my camera stopped working. On top of that, Wyze updated their app to cut off compatibility with my phone’s operating system. This wasn't a case of old hardware failing or breaking naturally. Wyze pushed an update that effectively destroyed my ability to use hardware I paid for. The Support Runaround: After exhausting every single troubleshooting step with standard support, I was told my case was being escalated to the "Management Team" and "Orders Specialists" to look into "available options."

Their service is terrible and customer service is even worse. For three days my camera would stop recording between 2 and 4 PM. I had a very serious incident happen one of those nights where someone was bloody, naked and trying to break into my house. Their response to that was to apologize and offer me TEN DOLLARS!! I don't recommend Wyze for anyone.

Have been a Wyze customer from day one, was a great company and product but have fallen to rock bottom on customer care. The Tech Help is TOTALY USELESS ! Used to be Good but has fallen into the Abyss. I have bought numerous products from (15 cameras and all sorts of home products) and I am going to cancel their useless cam plus service and will be seeking another security system company, farewell WYZE.

Constant motion detection. Some days it's non-stop, picking up every shadow from a flag or branch. Calls out cars passing by or people walking their dogs. I set a minimum of my front door area to be detected, that setting doesn't seem to do anything. This of course kills the battery. having to recharge every week or so. It will repeat that a package is outside, when it is just the sun's position creating shadows around noon. I pay the minimal subscription, but that does not provide any level of 'smart' detection. The higher subscription costs are over priced, and I'm assuming the service doesn't improve. Switched to Wyze to get away from Amazon BS. Thought they would be better.

My experience with Wyze was beyond frustrating. I purchased a defective camera, spent over an hour on the phone with customer service, and was promised a replacement as part of the recall. Just hours later, I received an email saying the replacement they promised was no longer available and that my only options were a refund or store credit. To make matters worse, Wyze expected me to return the defective camera but never provided the promised prepaid shipping label or return materials. I then spent another hour on hold for a supervisor, who was rude, dismissive, and completely unhelpful.

One of the worst cameras I had. I have one of the best internets and my cameras never stay connected.

This camera has a wonderful picture quality however the play back does not work for me. For whatever reason I cannot get the camera to playback the recorded material. I bought it a few months ago and it worked reasonably well for a few days. However at this time I cannot view the recorded material. Only thumbnails snapshots but no video. I purchased a SD card for the video but nothing but snapshots. Very frustrating. WYZE V4.

I will try and keep this as short as possible…But there is so many things wrong with this company I could write pages. Wyze cameras and their identification of objects is terrible. These cameras are suppose to alert us of people, vehicles and other “objects”. Wyze CONSTANTLY mis-identifies or doesn’t identify at all. Remember I said that I could write pages about their problems but will only mention the 2 of their worse ones. I have these cameras tied into Alexa. She will alert me when a person or vehicle is detected. The problem is SHE SAYS THIS IN THE MIDDLE OF THE NIGHT…AND THERE IS NOBODY THERE!

Terrible company and customer service. They will lie to you and steal your money. If you are looking to buy anything from them please avoid. So many headaches and wasted time talking to their customer service to get to nowhere. It's like talking to a wall.

I have three of their cam v3 models since when they came out. They've been ok. I got the cam V4 recently and sent them back. What was once free you now have to have a subscription to see vídeos. Motion sensor on hold for 5 minutes after each time it's activated, unless you have a subscription. Quality not a noticeable improvement over older one. They're a bait and switch company, and I don't trust them. They've also had security breaches with user video. Stay away from this one

I keep saying I’m getting rid of these cameras and today is the day. The worst part of these cameras is the service or lack of. They won’t load, constantly have error codes that blame it on your internet connect when my internet at this property is just fine, as I can see my internet thermostat and the weather. Today, my cameras showed a contractor come down my driveway, and then they’re dead, error codes, always the consumer fault. The other cameras on my primary residence has an outdoor camera which shows more last events than actual video of my driveway. After last app update, billed as a security fix all I get is constant advertising for more junk. I bought most from Amazon and the others from Home Depot. Their pan camera doesn’t track. The owners should go back to their previous tech employer.

Pure garbage, these do not even rate a star. They're such pos!! Reset on their own, lose connections repeatedly, yes I have strong wifi! Rotation will not set, pan scan resets on it own, camera moves 1 inch either way and let's me know I'm at my limit so their rotation works on its own. Basically pure junk. Investing in nest cameras for house exterior. Better service, better quality.

The app is worthless and it's impossible to get support. It's been a nightmare with these cameras. I should have read the reviews before blowing a hundred bucks on garbage. It's very frustrating getting ripped.

The camera worked great at first, but whenever they provided a "fix" for the "latency" problem, they did not include my camera. Then they did an "update" which completely rendered the motion detection inoperable and instead the camera takes a picture every 5 minutes. That is NOT a security camera, that's just a camera. They ruined the camera and refuse to fix it.

I’ve been a very loyal WYZE customer for years. Today they have lost me to the point where I spend the rest of my life giving the horrible reviews! My door lock which has been in service for less than a year but purchased more than a year ago (waiting for the contractor to install my new door…🤦🏻‍♂️) decided to lose its mind this week, I changed batteries, reprogrammed it about 50 times, no finger print option anymore. I called customer service, spent an hour on the phone try to translate what she was saying, no luck, she tried to transfer me to the tech person, nope too busy to respond. They emailed me a little while ago and offered me a $5.00 gift card. So it’s game on WYZE!!!! I keep giving bad reviews for the rest of my life and will replace the ten camera, door cam and lock very soon!!! Anyone know of a brand out there that work and are reliable??

Terrible camera, terrible after-sales service. I think these cameras are a rip-off! The cameras don’t record well, even though they have SD cards in them, it still doesn’t record. The clarity of the pictures are terrible and blurred and it’s impossible to contact customer service. Today one of my cameras wasn’t working and when I called customer service they said because it was past the one-year warranty, I couldn’t get an exchange camera and there was nothing that they could do. I was told since I was a valued customer that they would give me a five-dollar gift card. What a joke! I asked her if she could get anything for five dollars in their company and she said she was just doing me a favor then she didn’t need to do it because it was out of warranty, but she was still offering me the five-dollar gift card. All I can say is this company is a joke and a rip-off. I’ll never buy from them anything again.

This company has an abundance of negative reviews about their products, massive amounts of critical reviews, but it seem to me my experience and consequently a negative review is reminiscent of a scam retailer who takes a buyer's money then does not deliver the item purchased. Yes they on their site sold me a camera product, charged my card, then deleted the order. I called the customer service while waiting on hold for over two hours only to be told my concern will be transferred to the sales department and they will contact me shortly....They never contacted me. Shame on you WYZE!!

I ordered a refurbished Cordless Vac, on the 6th day I receive a XS WYZE logo T-shirt. Wait till next day and called Customer any thing but service and was told, after having to prove I got T-shirt that they are out of refurbished Cordless Vacs and will only refund my money but I can keep the XS shirt. I have numerous WYZE cameras and pay for CAM+ plan so I am very frustrated with there solution. They did not say they were out of inventory when I ordered the product.

I have had these cameras for YEARS and they have never worked good. We have multiple around our house. When we go on the app to see who is at our door it takes literally 5 minutes or even not at all to see the motion which the person is already gone. The cameras always disconnect from our internet, however even on sensitive they miss a lot of things they should catch. We are finally fed up and in the market for new cameras. Do not waste your money.

Wyze products are cheap for a reason, incredibly unreliable cameras and locks, and customer service is a joke. “We can’t do anything about your subscription because it was purchased in-app”. Cancellation was requested on first day of billing cycle. I’ve had Wyze products for about 5 years. I’ll be moving to Ring, NEVER have a problem with that camera.

Wyze has disabled my video doorbell after going to support because it wasn't recording continuously.. They were so slow getting to the point that I said, "Thank you. I gotta go".. My camera hasn't worked since after sending them my log file.. It's the only time my camera wouldn't connect in six months.. Unless you pay them monthly fees for the rest of your life their cameras do nothing.. -5 stars

The Wyze camera shows clearly BUT the biggest catch is the subscriptions are too expensive. If you get the one for $2.99 per month you are not able to use any of the home, disarm nor away features! If you decide to get one, your subscription will start at $9.99 per month to be able to use all of the services. 🤨

Wyze has ““improved”” the wyzecam app to the point that it has become 99 percent un-usable. The latest crazy change is that wyze has put symbols OVER the event video so that parts of the video are covered up. It’s supposed to be a security camera that allows you to see security risks! They also have removed the delete button from the event clip playback screen which has added TWO extra navigation clicks, and when you are trying to monitor a large property with several structures with 13 cameras this consumes a lot of extra time.

I don’t want give to even 1 start, very bad service and very bad item, my business buy total 15 item, every single year will broken 3 or 4 item, have so many problems, also this company is liar, when I have item cam V3 can’t connect any power, customer service a lady told me give to me $15 gift card, then I wait 2 days later, they sending to me $5 gift cards not $15, are you thinking about I am homeless care about your $5 gift care? I am very tired and upset with this bad company. Awful company, I will report you. Company is liar and give to you very bad low review. Now, please stay way this awful bad company, you will save money

I have been using these cameras for about 13 months. I had the app 2.50 and it was misbehaving with my brand new cameras and one of my older cameras so I uninstalled to install the upgrade 3.0 to find out my device is not compatible with the new upgrade so I reached out to the company. They told me pretty much to buy a new phone if I wanted to use their products. I'm not going to buy a new phone when the cameras were working and then stopped working...

Wyze failed to disclose a material fact - if a homeowner wants an audible alarm to alert them at night when sleeping or when home alone, Wyze requires a monthly payment for one of its plans. Self-monitoring blocks an audible alarm. The restriction on having an audible alarm is a material factor and should be disclosed. I purchased the Wyze system to save money, and I accomplished that goal. However, I did so at the expense of my personal safety and security. Prior to moving, I had a well-known security system that permitted self-monitoring with an audible alarm. A 40-minute phone discussion with a Wyze representative did not resolve this issue.

This company is not concerned about the their customers. No refunds if you pay a year subscription even when the products fail one month in after warranty expired. Won’t talk to you. Only email you what they WON'T do to help you.

Worst cameras ever! Would not recommend this brand! Instead of capturing people walking up my driveway it’s capturing leaves moving - or shadows from the trees.. I have several different types of cameras, and this is by far the worst!

Wyze cameras are not secured and are being interrupted by crooks using jamming devices. So, be careful about what you buy to monitor your property. Even the plugs and other wyze products are so vulnerable. Wyze expects you to pay some sort of subscription and they do not recognize the storage cards like Sandusky unless you buy from them. Not sure if they enable a switch. I tried using various sandisk on various wyze cameras I have. I would not recommend those security WiFi cameras and other products from Wyze.

Issues every month. Very hard to contact them. When you do contact them send you on wild goose chase wasting your time 3 months in a row. Get sick of it. Want refund. Only offer credit. Don't buy. You'll regret.

I purchased the Wyze home security system online. Upon attempting to install the equipment, I was instructed by Wyze to install their app on my phone. I did and do not wish to control the app by my phone. However, followed the instructions for a "free" account. Upon initiation of the installation of the free app, I was instructed to provide credit card information, which I reluctantly did. I was immediately notified by my financial institution that four fraudulent charges had been made on my card. I verified that upon installation of the Wyze app, my credit card received multiple fraudulent charges, none of which were related to Wyze home security. In other words, they sold my information to third parties, without my permission, all before installing their app. I will be returning the equipment to Wyze and consider them a scheming and fraudulent company. Why would I trust my home security to someone so unscrupulous?

Had 2 cameras and no problems, they decided I needed to update my app which I did and both cameras stopped working at the same time. Tried any and everything, uninstalled, reinstalled, nothing worked, pure junk! Would recommend paying a little more and go with a reputable company.

Pure junk! Took it out of the box and it worked once then stopped working. I tried to reset to factory settings, again, it did not work! I called customer support and they said "sorry".... Brand new junk in the box! Do not buy. Forewarned.

I was originally given two of the Cam 2 cameras for a Christmas present. One died a year or two later so I ordered two more and now another has died. That is a 50% failure rate. The amount of "firm ware" updates is unreal. You almost need to update your cameras several times a week just to make sure you are up to date. Beware that when you do download the updates, the cameras may quit working as that has been my experience. Don't bother contacting customer service. They go right down the line of unplugging and hitting the restart button which does not work but it makes them happy they tried. I would advise staying away from this company and their cheap products, they do not support them nor do they back them up when they fail which is often.

Cameras work well, but the Wyze App security plans are a scam. The App suggested that I upgrade plans due to the number of cameras I have. They upgraded my plan on 12/09/2023. Then instead of replacing the existing plan they charged me for a full year on the new plan in the amount of 107.66 in 12/11/2023 and then for the old subscription the amount of 108.74 on 12/14/2023 when that subscription was to be cancelled and replaced by the new. They will not credit me back and everyone I speak with tells me all sales are final. Poor customer service. Also with a language barrier the conversations are hard to get through. If you buy these cameras self monitor only. Do not pay for subscriptions.

Starts out fine but nothing lasts. Been through 3 cameras and two base stations. Base stations have been out of stock for 6 months rendering systems needing replacement useless. Cannot recommend these products! You get what you pay for. Sometimes.

I purchased two of these routers ($360) to ensure my Wyze cameras would have proper connectivity. I was able to connect the new Wyze cameras, as well as my android devices and Roku device. Everything worked well for several months, until it didn't. At first I noticed stream services would timeout frequently, then updates from Google Play would hang on pending and never update. I worked with support, power cycled the routers, factory resets and manually set the DNS records with no solution.

Thought they were the best in the beginning. Now I think less of them daily, especially when they make all the promises they don't back, or stand behind. Great at taking money and not good at all about providing usable services for the money taken. Only lots of blaming Google who blames app developer, but nobody will own up to anything. Just pointing to others and not delivering services paid for.

I used to love them, have several of their products but when one of their updates bricked my newest camera. Sent a support ticket 2 months later NOT a single reply. Avoid this computer, it's a money grab.

I have used Wyze for two years. The first year was just the Wyze Home Monitoring Bundle and while that did the job, I have been less than impressed with everything Wyze. After getting the Cam Pan V2 camera, it completely stopped working in less than a year of having it. Upon reaching out to customer service, I discover exactly how terribly executed their app is and how poor their customer service is. The chat window wouldn't let me see my keyboard while I was typing and wouldn't let me attach any attachments. My customer service agent asked for a screenshot of the error and a screenshot of proof of purchase, neither of which I could provide due to Wyze's app.