Wyze Reviews

Terrible camera, terrible after-sales service. I think these cameras are a rip-off! The cameras don’t record well, even though they have SD cards in them, it still doesn’t record. The clarity of the pictures are terrible and blurred and it’s impossible to contact customer service. Today one of my cameras wasn’t working and when I called customer service they said because it was past the one-year warranty, I couldn’t get an exchange camera and there was nothing that they could do. I was told since I was a valued customer that they would give me a five-dollar gift card. What a joke! I asked her if she could get anything for five dollars in their company and she said she was just doing me a favor then she didn’t need to do it because it was out of warranty, but she was still offering me the five-dollar gift card. All I can say is this company is a joke and a rip-off. I’ll never buy from them anything again.

This company has an abundance of negative reviews about their products, massive amounts of critical reviews, but it seem to me my experience and consequently a negative review is reminiscent of a scam retailer who takes a buyer's money then does not deliver the item purchased. Yes they on their site sold me a camera product, charged my card, then deleted the order. I called the customer service while waiting on hold for over two hours only to be told my concern will be transferred to the sales department and they will contact me shortly....They never contacted me. Shame on you WYZE!!

I ordered a refurbished Cordless Vac, on the 6th day I receive a XS WYZE logo T-shirt. Wait till next day and called Customer any thing but service and was told, after having to prove I got T-shirt that they are out of refurbished Cordless Vacs and will only refund my money but I can keep the XS shirt. I have numerous WYZE cameras and pay for CAM+ plan so I am very frustrated with there solution. They did not say they were out of inventory when I ordered the product.

I have had these cameras for YEARS and they have never worked good. We have multiple around our house. When we go on the app to see who is at our door it takes literally 5 minutes or even not at all to see the motion which the person is already gone. The cameras always disconnect from our internet, however even on sensitive they miss a lot of things they should catch. We are finally fed up and in the market for new cameras. Do not waste your money.

Wyze products are cheap for a reason, incredibly unreliable cameras and locks, and customer service is a joke. “We can’t do anything about your subscription because it was purchased in-app”. Cancellation was requested on first day of billing cycle. I’ve had Wyze products for about 5 years. I’ll be moving to Ring, NEVER have a problem with that camera.

Wyze has disabled my video doorbell after going to support because it wasn't recording continuously.. They were so slow getting to the point that I said, "Thank you. I gotta go".. My camera hasn't worked since after sending them my log file.. It's the only time my camera wouldn't connect in six months.. Unless you pay them monthly fees for the rest of your life their cameras do nothing.. -5 stars

The Wyze camera shows clearly BUT the biggest catch is the subscriptions are too expensive. If you get the one for $2.99 per month you are not able to use any of the home, disarm nor away features! If you decide to get one, your subscription will start at $9.99 per month to be able to use all of the services. 🤨

Wyze has ““improved”” the wyzecam app to the point that it has become 99 percent un-usable. The latest crazy change is that wyze has put symbols OVER the event video so that parts of the video are covered up. It’s supposed to be a security camera that allows you to see security risks! They also have removed the delete button from the event clip playback screen which has added TWO extra navigation clicks, and when you are trying to monitor a large property with several structures with 13 cameras this consumes a lot of extra time.

I don’t want give to even 1 start, very bad service and very bad item, my business buy total 15 item, every single year will broken 3 or 4 item, have so many problems, also this company is liar, when I have item cam V3 can’t connect any power, customer service a lady told me give to me $15 gift card, then I wait 2 days later, they sending to me $5 gift cards not $15, are you thinking about I am homeless care about your $5 gift care? I am very tired and upset with this bad company. Awful company, I will report you. Company is liar and give to you very bad low review. Now, please stay way this awful bad company, you will save money

I have been using these cameras for about 13 months. I had the app 2.50 and it was misbehaving with my brand new cameras and one of my older cameras so I uninstalled to install the upgrade 3.0 to find out my device is not compatible with the new upgrade so I reached out to the company. They told me pretty much to buy a new phone if I wanted to use their products. I'm not going to buy a new phone when the cameras were working and then stopped working...

Wyze failed to disclose a material fact - if a homeowner wants an audible alarm to alert them at night when sleeping or when home alone, Wyze requires a monthly payment for one of its plans. Self-monitoring blocks an audible alarm. The restriction on having an audible alarm is a material factor and should be disclosed. I purchased the Wyze system to save money, and I accomplished that goal. However, I did so at the expense of my personal safety and security. Prior to moving, I had a well-known security system that permitted self-monitoring with an audible alarm. A 40-minute phone discussion with a Wyze representative did not resolve this issue.

This company is not concerned about the their customers. No refunds if you pay a year subscription even when the products fail one month in after warranty expired. Won’t talk to you. Only email you what they WON'T do to help you.

Worst cameras ever! Would not recommend this brand! Instead of capturing people walking up my driveway it’s capturing leaves moving - or shadows from the trees.. I have several different types of cameras, and this is by far the worst!

Wyze cameras are not secured and are being interrupted by crooks using jamming devices. So, be careful about what you buy to monitor your property. Even the plugs and other wyze products are so vulnerable. Wyze expects you to pay some sort of subscription and they do not recognize the storage cards like Sandusky unless you buy from them. Not sure if they enable a switch. I tried using various sandisk on various wyze cameras I have. I would not recommend those security WiFi cameras and other products from Wyze.

Issues every month. Very hard to contact them. When you do contact them send you on wild goose chase wasting your time 3 months in a row. Get sick of it. Want refund. Only offer credit. Don't buy. You'll regret.

I purchased the Wyze home security system online. Upon attempting to install the equipment, I was instructed by Wyze to install their app on my phone. I did and do not wish to control the app by my phone. However, followed the instructions for a "free" account. Upon initiation of the installation of the free app, I was instructed to provide credit card information, which I reluctantly did. I was immediately notified by my financial institution that four fraudulent charges had been made on my card. I verified that upon installation of the Wyze app, my credit card received multiple fraudulent charges, none of which were related to Wyze home security. In other words, they sold my information to third parties, without my permission, all before installing their app. I will be returning the equipment to Wyze and consider them a scheming and fraudulent company. Why would I trust my home security to someone so unscrupulous?

Had 2 cameras and no problems, they decided I needed to update my app which I did and both cameras stopped working at the same time. Tried any and everything, uninstalled, reinstalled, nothing worked, pure junk! Would recommend paying a little more and go with a reputable company.

Pure junk! Took it out of the box and it worked once then stopped working. I tried to reset to factory settings, again, it did not work! I called customer support and they said "sorry".... Brand new junk in the box! Do not buy. Forewarned.

I was originally given two of the Cam 2 cameras for a Christmas present. One died a year or two later so I ordered two more and now another has died. That is a 50% failure rate. The amount of "firm ware" updates is unreal. You almost need to update your cameras several times a week just to make sure you are up to date. Beware that when you do download the updates, the cameras may quit working as that has been my experience. Don't bother contacting customer service. They go right down the line of unplugging and hitting the restart button which does not work but it makes them happy they tried. I would advise staying away from this company and their cheap products, they do not support them nor do they back them up when they fail which is often.

Cameras work well, but the Wyze App security plans are a scam. The App suggested that I upgrade plans due to the number of cameras I have. They upgraded my plan on 12/09/2023. Then instead of replacing the existing plan they charged me for a full year on the new plan in the amount of 107.66 in 12/11/2023 and then for the old subscription the amount of 108.74 on 12/14/2023 when that subscription was to be cancelled and replaced by the new. They will not credit me back and everyone I speak with tells me all sales are final. Poor customer service. Also with a language barrier the conversations are hard to get through. If you buy these cameras self monitor only. Do not pay for subscriptions.

Starts out fine but nothing lasts. Been through 3 cameras and two base stations. Base stations have been out of stock for 6 months rendering systems needing replacement useless. Cannot recommend these products! You get what you pay for. Sometimes.

I purchased two of these routers ($360) to ensure my Wyze cameras would have proper connectivity. I was able to connect the new Wyze cameras, as well as my android devices and Roku device. Everything worked well for several months, until it didn't. At first I noticed stream services would timeout frequently, then updates from Google Play would hang on pending and never update. I worked with support, power cycled the routers, factory resets and manually set the DNS records with no solution.

Thought they were the best in the beginning. Now I think less of them daily, especially when they make all the promises they don't back, or stand behind. Great at taking money and not good at all about providing usable services for the money taken. Only lots of blaming Google who blames app developer, but nobody will own up to anything. Just pointing to others and not delivering services paid for.

I used to love them, have several of their products but when one of their updates bricked my newest camera. Sent a support ticket 2 months later NOT a single reply. Avoid this computer, it's a money grab.

I have used Wyze for two years. The first year was just the Wyze Home Monitoring Bundle and while that did the job, I have been less than impressed with everything Wyze. After getting the Cam Pan V2 camera, it completely stopped working in less than a year of having it. Upon reaching out to customer service, I discover exactly how terribly executed their app is and how poor their customer service is. The chat window wouldn't let me see my keyboard while I was typing and wouldn't let me attach any attachments. My customer service agent asked for a screenshot of the error and a screenshot of proof of purchase, neither of which I could provide due to Wyze's app.

These guys are nothing short of crooks in my opinion. They will take your funds even without you being aware of it. I had to go out and change my credit card, despite calling them 6 times to discontinue my Cam Plus program for Sept 25th, for my coverage that isn't scheduled to start until Oct 13, 2023. They have illegally taken funds from our account despite not using the coverage because it doesn't kick in for another 3 weeks. They will not issue refunds. Their camera in my opinion or JUNK! Complete TRASH.

Don't purchase the subscription for any of their Cam Plus service. Once they have your credit card they will double charge it and then tell you they don't have a refund policy. This has happened twice now and they don't care. The policy is for a license to steal. It's shameful!

I had a change on my account for the outside wireless camera and my phone number changed and it caused me not to be able get into my account. I made numerous call and text and emails. They just nope can't help you as they lack the ability to unlock the devices. As far as quality overall I would highly recommend finding a company that can actually support their product. Issues such as continued software updates and they lack knowledge and skilled programming is an issue as well. Just whatever you do stay away from Wyze and if you do have cameras with them make sure you do not get locked out of your account. As Wyze has zero customer support and they act like ooh will help blah blah blah... I am out 100's of dollars and they could care less about customers but more about providing a substandard product that they cannot even support. Just taking folks' money. Do not buy from the Wyze!

2 of 6 cameras failed. Spent 2 1/2 hours in chats and emails with multiple reps over a warranty replacement for a $34 camera. Ended up with a gift card so I had to pay tax and shipping for a replacement UNDER WARRANTY. I am DONE with this company.

I ordered two cameras from them and paid for shipping for 7 to 10 business days. They took my money and after 14 days the item still didn't arrived. When I reached out to support they claimed the item was "lost". I tried to be understanding and request that they send me the item and expedite the shipping. Which they initially agreed. Then 2 days later I was told that they can't expedited the shipping but it was going to take even longer 10 to 14 businesses days to Maybe receive the items. Request refund so I can get something. Definitely order something more reliable.