Wyze Reviews

Wyze failed to disclose a material fact - if a homeowner wants an audible alarm to alert them at night when sleeping or when home alone, Wyze requires a monthly payment for one of its plans. Self-monitoring blocks an audible alarm. The restriction on having an audible alarm is a material factor and should be disclosed. I purchased the Wyze system to save money, and I accomplished that goal. However, I did so at the expense of my personal safety and security. Prior to moving, I had a well-known security system that permitted self-monitoring with an audible alarm. A 40-minute phone discussion with a Wyze representative did not resolve this issue.

This company is not concerned about the their customers. No refunds if you pay a year subscription even when the products fail one month in after warranty expired. Won’t talk to you. Only email you what they WON'T do to help you.

Worst cameras ever! Would not recommend this brand! Instead of capturing people walking up my driveway it’s capturing leaves moving - or shadows from the trees.. I have several different types of cameras, and this is by far the worst!

Wyze cameras are not secured and are being interrupted by crooks using jamming devices. So, be careful about what you buy to monitor your property. Even the plugs and other wyze products are so vulnerable. Wyze expects you to pay some sort of subscription and they do not recognize the storage cards like Sandusky unless you buy from them. Not sure if they enable a switch. I tried using various sandisk on various wyze cameras I have. I would not recommend those security WiFi cameras and other products from Wyze.

Issues every month. Very hard to contact them. When you do contact them send you on wild goose chase wasting your time 3 months in a row. Get sick of it. Want refund. Only offer credit. Don't buy. You'll regret.

I purchased the Wyze home security system online. Upon attempting to install the equipment, I was instructed by Wyze to install their app on my phone. I did and do not wish to control the app by my phone. However, followed the instructions for a "free" account. Upon initiation of the installation of the free app, I was instructed to provide credit card information, which I reluctantly did. I was immediately notified by my financial institution that four fraudulent charges had been made on my card. I verified that upon installation of the Wyze app, my credit card received multiple fraudulent charges, none of which were related to Wyze home security. In other words, they sold my information to third parties, without my permission, all before installing their app. I will be returning the equipment to Wyze and consider them a scheming and fraudulent company. Why would I trust my home security to someone so unscrupulous?

Had 2 cameras and no problems, they decided I needed to update my app which I did and both cameras stopped working at the same time. Tried any and everything, uninstalled, reinstalled, nothing worked, pure junk! Would recommend paying a little more and go with a reputable company.

Pure junk! Took it out of the box and it worked once then stopped working. I tried to reset to factory settings, again, it did not work! I called customer support and they said "sorry".... Brand new junk in the box! Do not buy. Forewarned.

I was originally given two of the Cam 2 cameras for a Christmas present. One died a year or two later so I ordered two more and now another has died. That is a 50% failure rate. The amount of "firm ware" updates is unreal. You almost need to update your cameras several times a week just to make sure you are up to date. Beware that when you do download the updates, the cameras may quit working as that has been my experience. Don't bother contacting customer service. They go right down the line of unplugging and hitting the restart button which does not work but it makes them happy they tried. I would advise staying away from this company and their cheap products, they do not support them nor do they back them up when they fail which is often.

Cameras work well, but the Wyze App security plans are a scam. The App suggested that I upgrade plans due to the number of cameras I have. They upgraded my plan on 12/09/2023. Then instead of replacing the existing plan they charged me for a full year on the new plan in the amount of 107.66 in 12/11/2023 and then for the old subscription the amount of 108.74 on 12/14/2023 when that subscription was to be cancelled and replaced by the new. They will not credit me back and everyone I speak with tells me all sales are final. Poor customer service. Also with a language barrier the conversations are hard to get through. If you buy these cameras self monitor only. Do not pay for subscriptions.

Starts out fine but nothing lasts. Been through 3 cameras and two base stations. Base stations have been out of stock for 6 months rendering systems needing replacement useless. Cannot recommend these products! You get what you pay for. Sometimes.

I purchased two of these routers ($360) to ensure my Wyze cameras would have proper connectivity. I was able to connect the new Wyze cameras, as well as my android devices and Roku device. Everything worked well for several months, until it didn't. At first I noticed stream services would timeout frequently, then updates from Google Play would hang on pending and never update. I worked with support, power cycled the routers, factory resets and manually set the DNS records with no solution.

Thought they were the best in the beginning. Now I think less of them daily, especially when they make all the promises they don't back, or stand behind. Great at taking money and not good at all about providing usable services for the money taken. Only lots of blaming Google who blames app developer, but nobody will own up to anything. Just pointing to others and not delivering services paid for.

I used to love them, have several of their products but when one of their updates bricked my newest camera. Sent a support ticket 2 months later NOT a single reply. Avoid this computer, it's a money grab.

I have used Wyze for two years. The first year was just the Wyze Home Monitoring Bundle and while that did the job, I have been less than impressed with everything Wyze. After getting the Cam Pan V2 camera, it completely stopped working in less than a year of having it. Upon reaching out to customer service, I discover exactly how terribly executed their app is and how poor their customer service is. The chat window wouldn't let me see my keyboard while I was typing and wouldn't let me attach any attachments. My customer service agent asked for a screenshot of the error and a screenshot of proof of purchase, neither of which I could provide due to Wyze's app.

These guys are nothing short of crooks in my opinion. They will take your funds even without you being aware of it. I had to go out and change my credit card, despite calling them 6 times to discontinue my Cam Plus program for Sept 25th, for my coverage that isn't scheduled to start until Oct 13, 2023. They have illegally taken funds from our account despite not using the coverage because it doesn't kick in for another 3 weeks. They will not issue refunds. Their camera in my opinion or JUNK! Complete TRASH.

Don't purchase the subscription for any of their Cam Plus service. Once they have your credit card they will double charge it and then tell you they don't have a refund policy. This has happened twice now and they don't care. The policy is for a license to steal. It's shameful!

I had a change on my account for the outside wireless camera and my phone number changed and it caused me not to be able get into my account. I made numerous call and text and emails. They just nope can't help you as they lack the ability to unlock the devices. As far as quality overall I would highly recommend finding a company that can actually support their product. Issues such as continued software updates and they lack knowledge and skilled programming is an issue as well. Just whatever you do stay away from Wyze and if you do have cameras with them make sure you do not get locked out of your account. As Wyze has zero customer support and they act like ooh will help blah blah blah... I am out 100's of dollars and they could care less about customers but more about providing a substandard product that they cannot even support. Just taking folks' money. Do not buy from the Wyze!

2 of 6 cameras failed. Spent 2 1/2 hours in chats and emails with multiple reps over a warranty replacement for a $34 camera. Ended up with a gift card so I had to pay tax and shipping for a replacement UNDER WARRANTY. I am DONE with this company.

I ordered two cameras from them and paid for shipping for 7 to 10 business days. They took my money and after 14 days the item still didn't arrived. When I reached out to support they claimed the item was "lost". I tried to be understanding and request that they send me the item and expedite the shipping. Which they initially agreed. Then 2 days later I was told that they can't expedited the shipping but it was going to take even longer 10 to 14 businesses days to Maybe receive the items. Request refund so I can get something. Definitely order something more reliable.

Although I had to jump through some hoops to get my complaint resolved, the company came through with their promise and issued my refund. I'm pleased with the result.

Ordered home security system and paid through PayPal. Received an email that they cancelled the order as they deemed it fraudulent. I have never received such a reply, have not had any issues like this before and verified that my PayPal account was not compromised. I then tried to go to their website to contact them Totally disturbing for a so called tech company. Their chat system was impossible to navigate. Then tried to email them and had a glitch that would not allow me to do that and absolutely no contact phone number. This is the way they operate? No way to contact them for any issue or service whatsoever. Good luck if you ever need any help with any product issues. Guess I am glad I found out before actually getting their product so I guess they did me a favor by cancelling my order for no good reason.

First customer service agent in almost 3 years, yes 3 years, who has actually followed through to replace the charging cords for my cameras. Only 1 of the 4 worked for the first few months after purchase. Answers to my questions were a run around. One of the last answers before this current ticket was well “you’re out of warranty”. Be reminded I’ve been calling within the warranty when they were new over 2 years ago! Many answers they gave, which had no bearing on my questions.

We have been using Wyze for about 4 years now. Started with just a front door camera and now we have 6 around the house. These are easy to set up and for the basic services can be free. You can access all the camera from your phone app. Share cameras so other household members can get access. You can pay a little extra (from a few dollars a month up) for additional services, like alerts if you need that. Or just pop in a SD card and self record and review your events. I have recommended them to friends who want a simple low cost system to keep an eye on things in this crazy world.

Items in my order were canceled unilaterally by Wyze without an explanation; however the shipping was not refunded or partially refunded. Recently I have had an issue with another Wyze order and spent over 2 hours on the phone with an offshore service center whose purpose it seems is to give NO SERVICE. Years ago this was a great company to deal with; based on my current recent experiences, I would now have to say it is a terrible company to deal with. The product still seems to work well. Costco now sells some of their line and does have great customer service; that is where I'll buy any Wyze equipment in the future.

It's a great little camera when it is working, but good luck with that. I have 2 cameras and both are not working right now. When you call their customer service department, you will likely speak to a young boy or girl, and their attention span isn't great so...just a warning. If you ask to speak to a " supervisor" then good luck with that. He's likely going to be "away" that day. The problem is, many of the " WIZARDS" as they like to be referred to, are not well schooled on their own products. So when you report a problem, they will be probably just as confused as you are. It wasn't always like this, but seems to be now. Some of them, their English is good or good enough, and others you may spend some time repeating yourself. The service is poor. One of my cameras is now just going on 4 months old, and it's given me all kinds of grief and strife. Just not a device you can rely on or trust. I will likely go out and shop for a better unit soon.

I too am having the same issues with their AI and I sadly have 9 Wyze V3 cameras. All were working perfectly until about 3 weeks ago. Caused by an update? I tried speaking with a CS rep ... but she was no help. She suggested I send in a few logs. I did ... crickets for the last two weeks. Not sure what's going on with Wyze, but I have been a loyal customer for the last five or so years, but I am extremely disappointed in their lack of communication and service. They seem to want to sell you their products but don't appear to care after the sale is done.

I've had the full Wyze monitoring system (hub, sensors, cameras, etc.) for over a year, and it's been a very frustrating experience. TL;DR: go with another service. This one is pretty poor. Let me itemize the good and the bad.

This is 10/10 the worst customer experience I have ever had! I ordered over $400 worth of security materials. I called because their promotion for a free video doorbell wasn't working and I wanted to redeem the offer. After being on the phone for an hour with them I was told I would get a refund. I checked my email a few days later and found an email stating that I would be refunded $0 of the $400 I spent and that my order had been cancelled.

When I first got the Wyze cameras—I was very satisfied—-cameras recorded events for 12 sec. Not long after —-Wyze stopped recording events and wanted you to subscribe to get the events. This is very disappointing——I think this is a scam. I would definitely not recommend these cameras.