Trex Decking Reviews

Within a year I have noticed white specks all over my Trex steps where it appears the finish is coming off. Just consistent white dots all over. Even where we don’t walk. We don’t even use the steps that much. Will be contacting my contractor but this isn’t acceptable for the amount of money and supposed high quality.

This stuff is awful. Within a month I have white specks all over my Trex where the finish is coming off. I spent a fortune buying the top of the line Trex sells. I am trying to get some money back from Trex, but reading other reviews doesn't make me hopeful.

I bought Trex decking boards, around 400Sq ft May of 2022. If you look at this stuff wrong it scratches. I don’t expect it to be fool proof but even with a outdoor rug and rubber bottom feet, an outdoor seat scratched the surface. There’s multiple other smaller ones throughout just from a dog walking. While looking good, its quality is awful.

I purchased composite decking for steps into my backyard. Immediately after the installation we walked down the steps along with our family dog only to notice deep scratches on the product from the dog's feet. I called the company to ask for an explanation for the lack of durability in the product. The purpose of this product is for foot traffic. I was told that there is no warranty for scratches and I should use a hair dryer to attempt to remove scratches. The company was not willing at all to remedy the situation by at least offering to replace the defective piece, even as a one time gesture of good faith. This company does not stand behind their product. It is expensive yet fragile. If you are looking for a durable product stay away from this garbage.

Trex product and the company is by far the worst I have ever dealt with. Their product is shoddy, poor quality, warps, bows and flakes. Trex do not stand behind or support their product. I've had my "Trex" deck for less than 5 months and it is a total disaster, an embarrassment. And what does Trex do? Make me fight tooth and nail to claim the "warranty" and treat me poorly and with disrespect. I will never do business with them again. I will never recommend them to anyone, ever. I will try and dissuade anyone considering Trex. Trex is the worst product and company ever.

I've been a contractor for over 25 years. I've graduated from common pressure treated and cedar decks to the very costly and finicky Trex systems... Enhanced, Classic, Signature etc... The list of complaints is ridiculous and that's just for the installation part... Stainless screws that break... Missing plastic brackets that you have to buy a whole rail kit just to get more brackets.... A 6 ft trex signature aluminum rail system does not come with a foot block even though in the literature it says any rail section beyond 52 inches needs one. You have to buy separately - at great cost.

This is the second Trex deck that I have installed. Prices have stayed about the same over the past 15 years. The best part is the decking install and railing install have gotten easier. The decking appears to have become less flimsy but the railings, though easier to install same to have become more flimsy. I paid $700 for the Trex aluminum gate. What a piece of garbage. Followed the directions and it almost did not fit. When screwing it together over half of the self tapping screw heads snapped off. Even after I predrilled the holes. One of the post caps was bent. If you go with a gate stay away from their overpriced junk.

I installed a new Trex deck and railings (Enhance Toasted Sand) in late August/early September 2020. By April 2021 I started noticing white spots on the deck. Called my contractor who said it wasn’t mold and said he wound reach out to supplier who referred me to Trex. Was told Trex Is not maintenance free but low maintenance and said I had to try several cleaning options before filing a claim. They said hard water could be the issue. I said even before I ever hosed this deck down, I have had consecutive days of heavy rain.

When we purchased Trex it was great but after just a few years there was flaking and other issues. I called numerous times. Then there was a recall. They gave us a less expensive replacement decking material that did not match the railings. They did not pay for any labor or even nails. Sent us dimes on the dollar when it was a problem with their manufacturing. BUYERS BEWARE.

Trex curled on ends of each boards. We used your fasteners and it was 50 degrees out. Your rep did not come out to view just replied it was installed a wrong leaving customer unhappy saying there is no warranty. I will

As a builder and contractor who has much experience with Trex installation, I cannot recommend their products. Based on initial product cost and install cost, I believe the Trex system is overrated. Quality control: Most of the deck boards and some of the very expensive 12" trim boards I've dealt with have warped ends on the flat. The warp is a manufacturing issue, not due to shipping or storage, and the warped end sections are roughly 6" to 14". There is no installation technique to remove the warp, so the ends must be removed. This adds up to a lot of wasted product.

I replaced my cedar decking five years ago with Trex Transcends Havana Gold decking. Never was a big believer in composite decking but have changed my mind. No more staining. Deck still looks great. I have a large dog and haven’t experienced the scratches others claim, I power wash once a year with Corte Clean and it looks like new.

We purchased the Trex decking in 2015. This was a self installed project. I wish we had not picked this product. Warping and bowing. We invested a lot of money in this project only to be extremely disappointed. We submitted a warranty claim with Trex. It took them two weeks to respond. We submitted all of the information requested. The warranty person called to say that in 2015 Trex changed the installation guidance. We were not told this in 2015. Therefore, Trex was not willing to reimburse us for any out of pocket expenses to repair the deck. We were considering two other projects using this product. Will not happen!!!! Stick with the reliable pressured retreated lumber is my advice to anyone.

I‘ve only had the premium Trex Transcend decking installed a few months ago and now regret not going with a much less expensive wood that could be refinished every 2 years because Trex Transcend Scratches Very Easily and there is nothing you can do about it except replace the board, which isn’t practical if you used their hidden fastening system where all the boards are interconnected not to mention a total pain. On top of that, there is sagging and ends popping up. Do yourself a favor and avoid this company.

After 3 seasons my TREX decking began to warp. I went to the website and filled out a lengthy complaint form including many photos (taken from several angles as requested) and my receipts. That was over 5 months ago and I have heard nothing back from TREX. There is no other way to contact them about this warping problem. My advice: DO NOT BUY TREX. THE 25 YEAR WARRANTY IS WORTHLESS. My friend use Timber Tech decking and his still looks great 10 years later. But Timber Tech instead.

Spent $18,000 on two new decks. Within the first week, my two German Shepherds had left dirty paw prints. I thought, no big deal, I’ll just hose it off. I have scrubbed with Dawn a total of four times now and the prints remain!! I am so upset right now! Do not waste your money on Trex!! This has been such a huge mistake and this company will not stand behind their product!! Soft pressure washing does nothing either, it’s like the dirt is baked in. The deck is already fading as well and has developed these white speckles.

I did my deck in Trex composite decking, just about 625 sf. I purchased Havana Gold for the field and Spiced Rum for trim and accents. I was short about 8 - 24 ft Havana Gold boards so I ordered those. They came and were a totally different color. I returned them and they resent another 8 boards and they were also a totally different color. I had no choice so I took them and rearranged the boards I had already installed to have these appear as another accent. Then I went to build a planter, ordered boards to use as top trim sitting on shelf angles and now the Trex boards are no longer flat on the underside. They are scalloped on the underside and are useless to use as trim for the planter.

I had to replace a 20 year old wood deck that was rotting and decided to go with the Trex Transcend product over wood in spite of the cost. I chose a Pro Platinum rated builder because I didn’t want to take any chances on this $30k plus project. I have to say I am very disappointed with both the product and the builder. The balusters rattle when I walk across the deck. The boards are wavy (because I didn’t buy the steel joists) and the ends of the deck boards have “ski tipping” where they meet up. All that is on top of the deck having to be leveled because the columns sunk.

Installed Trex about 9 years ago as a no/low maintenance replacement for wood. Within a year or so began fading. Over time dirt settled in, mold spots appeared, and the look became worse and worse. Have tried to clean; somewhat successful but takes much work and cleaners for mold, etc. Does not save time and costs more than wood. Would probably take as much time to maintain wood but once resealed, etc, it looks new. NOT SO with Trex; once faded it keeps looking worse over time. BAD decision. Ron

We had 3 decks replaced with Trex Transcend Tiki and edges framed with Vintage Lantern. After 4 years the portions of the decks that are exposed to direct sun have seriously faded, the Vintage Lantern the worst. What started out as almost black, the Vintage Lantern is now mostly white and the Tiki has streaks of gray in it. Those portions of the decks which are not in direct sunlight are OK. I would NOT recommend this product if your deck is going to have much sun on it. Trex does have a fade warranty but after 2 years it covers replacement of the product but not labor.

Had Trex Deck installed. First year great then...warping, fading, moldy, holding water, as each year goes by the warping, fading, etc gets worse. Now the boards are so warped you trip. A $9,000 mistake. I chose trex because I believed the claims that it was maintenance free and I wanted something I didn't have to restain every year. Worse mistake I ever made regarding my home. If you're thinking of installing a trex deck DON'T.

DO NOT BUY TREX!! Beam splicing (end to end). Is stone age design. Product warps quickly, fades quickly and may God help you if assistant through Tech support is required. Good luck if you ignore this warning. TREX SUCKS

I had a Trex Deck installed at my house and I love it. I've had it for a year and it looks brand new. It's easy to clean I just hose it off. No splinters for my two year old who plays on it all the time.

I built a deck for my client and used the Trex Enhance Railing system. After two weeks of being installed my customer called me to complain that there were black lines appearing on the rails. After inspecting, the lines are actually made up of small pit marks in the finish of the rail. They were not visible when installing, but once exposed to the elements and rain, began to appear. I contacted the local sales rep who quickly referred me to the corporate claims and gave me the number. Claims was very helpful up to the point where I said the material was already installed. From that point on sent me ways to refinish/hide the pit marks. They would not allow the area sales rep to inspect the product, as that is not their job and they did not have any other representation in the area that could physically inspect the rails.

The Trex brand of decking is nice environmentally and I give them full credit for their innovation. The decking we bought has faded a great deal over the last 5 years. Partial credit for this may be from myself in cleaning windows with a window cleaner that may have gotten on the boards. There is also a good deal of sunshine hitting the boards for long periods of time. There has been some warping, but again a great variation in temperature and weather. It has endured with no flaking and is pleasant to walk on. Wish I had looked at care instructions prior to buying as it would probably have not faded as much. Judith **

Have not installed my decking yet. I purchased from Home Depot back on July 10 2019. Delivery was to be at the end of July but was pushed back to August 5. I went to Home Depot on the 7th. They called their distributor and found out that delivery was changed to Sept 24. I called Trex myself to complain and they acted like they didn't care. I said I might go with another product and the lady on the phone said, "Do what you gotta do sir." I guess they are making too much money to worry about customer service.

I wish I had read this reviews before installing my $15,000 (just in materials) deck. Boards popping off, screws breaking off and much more. Spoke with Trex who advised me it was not installed properly!

Can’t even begin to say how disappointing- thousands spent and the clam shell colored gray decking even arrived scratched- you rub anything even remotely hard on it and it scratches. Very disappointed given the cost of the product.

Last year summer I bought the railings system by Trex. After 12 months it's falling apart. The screws are coming off, bottom is going down even I installed mid section support. Horrible product, wasted $$$$. Stay away from that product.

I have had my Trex deck about 2 months. It is virtually impossible to keep clean, even if you don't walk on it. Today I went out with a soft bristle brush and warm soapy water per the cleaning instructions and scrubbed my entire 400 sq. ft deck. I waited for it to dry and it still doesn't look clean and as my dogs walked across it, it left paw prints, which I immediately tried to sweep and then simply hose off, without success. So the only way to keep it clean is to scrub it with warm soapy water every time it gets dirt on it. I live in the country. It's dusty and muddy and dirty. My old wooden deck was painted and lasted 30 years. I could just go out and sweep most of the dirt off and hose most everything else.

We spent the money on composite Trex based on the maintenance free and durability claims. It started to cup and fail within 12 months and is a big waste of money! Please stay away from this product!!!!

I wished I could have found this review site prior to purchasing and installing my $15000 Trex deck - Feb 2019. I was lured by the durability and lack of maintenance as advertised. However, after installation, I realized that it is more difficult to remove dirt footprints off the Trex decking than off of regular wood decks. I have scrubbed on knees, power washed the deck three times and followed the customer service step by step instructions with no success. After the deck dries, the dirt footprints remain. What plastic material retains dirt? The customer service says that Trex warranty only food and beverage stain. However, the Trex website even shows a video on how to easily clean off dirt and even concrete off their supposedly easy to clean deck material. I am filing a consumer reports complaint that Trex is false advertising and not standing behind their products. If anyone else have further advise for a class action, please let us all know.

My Trex decking is 10 years old and has substantially deteriorated to the point where it is rough and pitted and the interior core material has become exposed. Since Trex decking is warranted for 25 years, I filed a warranty claim only to find out the quality problem I experienced was systemic and the subject to a Class Action suit against Trex. So Trex agreed to replace the defective decking but decides as a matter of 'policy' that they would only replace 113 of the 144 defective boards arguing that they only replace defective product on a square footage basis, even though acknowledging that there would not be enough boards to replace the defective ones. Are you kidding? I should splice deck boards to comport to their minimized square footage solution? Incredibly frustrating, unresponsive and inane.

I purchased $2,994 worth of Trex decking on May 14, 2019 and it's now June 3, 2019 and have yet to hear from Home Depot as to where is my purchase. I called Home Depot 3 times and the last called I asked for the phone number where the products were coming from. I called the company but couldn't tell me when I order was coming in. The gentleman stated that this never happens and yes, I was not convinced. I found this website and lo and behold, it's not a good company. I just wished I found out about this website before purchasing. I'm hoping Home Depot doesn't charge me for stocking fee because there was nothing to stock back. Wish me good luck guys!!!! I promise to warn everyone I know about this.

We installed Trex back in 2006-2008 not sure of exact date. It started literally shredding and falling apart. I called and filed a complaint. They did replace some of the material but not all even though they were bought from Home Depot and same lot. 5 years ago the rest started falling apart. I would NEVER ever recommend this brand. It’s absolutely terrible. When they dropped off our material it was across the street and no communication as to when it was arriving. A horrible experience. I’m hoping they go out of business soon.

We refinished our deck with the transcends Tiki. After one year the fascia boards started warping. The boards pulled away from the decking 1-2 inches. We took the material back to Outdoor materials and had to purchase new boards. They would not stand behind the warranty and told us they had lots of issues with the fascia boards. We will never buy from them again or this material.

Installed decking and fascia boards now have numerous white spots. Not what material looked like when installed. Trex tells me it is a natural weathering process where composite particles rise and become visible. It is not what I expected and would not have selected Trex if I knew this would happen in less than 7 months of use. Use another product, not Trex. Numerous white specs are readily visible on all boards. ☹️☹️☹️

Buyer beware - Trex does not stand behind their warranty and the poor response by their consumer claims department has convinced me to never purchase another of their products. In the summer of 2016 I had over $2000 of Trex composite decking material installed according to their installation guidelines. The decking material has held up well thru 3 Chicago winters (so far). However, the Transcend Composite 2X4s that were used to cap the fencing around the deck have warped. I purchased all the material at Home Depot and they directed me to their local Trex Sales Rep (Brian **) who recommended I submit a claim on the Trex website.

We purchased the Trex in 2008, and it was an expensive mistake. The product fades, warps, holds water, molds terrible, and now it's literally falling apart! We have a large deck, and replacing only the bad boards isn't an option since there is so much damage and fading the new boards will look like a completely different product. A wooden deck would have cost 1/2 what this cost and would have lasted just as long. Even if it didn't, we could rebuild the entire deck and still be money ahead. VERY unhappy with this product!!

The deck is horrible. Falling and molding. No replacement. Offered 10 cents per linear foot. Do not use. The decking failed in under a year. I now have a backyard and front door that to this day is an eyesore. I will never recommend this product or buy again. A lot of money and time wasted. Shame on Trex.

DO NOT USE TREX FOR YOUR DECK PROJECT!!! The company will fail to stand behind their warranty, using every excuse in the book to deny your warranty claim. Anyone considering Trex, please contact me first, and I will send you pictures of the $60,000 project at my house that is a total joke less than three years later!

It's been less than an year since we had our deck built, by a professional contractor. It holds water, all the boards have warped, and sag. One would think spending 9k on materials would produce better results. Beyond disappointing.

I spent about $10k to build an all composite Trex deck. It was the finest looking deck in the area for the first few months. Since then, the fascia has warped a great deal, and the manufacturer will do everything in their power to not honor their product's warranty. I would highly recommend not using Trex for your next project. Hopefully we can get a class action lawsuit going.

Had our Trex down for under a month. It holds water. I believe we got either seconds or it is defective. The local rep was just here and said it looks fine... NOT... I can't even squeegee it off. There will be a lawsuit if they don't replace it!!!! Will keep you posted on what they do to make this right...

Like so many others on this site, I have defective Trex decking installed. The boards started flaking after 5 years and there is a class action lawsuit covering this issue. As part of the lawsuit, Trex agreed to replace the boards with new ones and cover a minuscule amount of the work to do so. By minuscule I mean less than 2% of the actual labor cost. They won't even pay the few hundred dollars to dispose of their defective garbage. Don't be fooled by the warranty they offer, especially when so many people have issues with Trex products. You'll still be paying big dollars out of pocket even if they agree to replace your boards.

We expected professional service and quality product. We got was the EXACT opposite; a product that has fallen apart and "decomposed". The service has been insulting at best. We are left with a deck that has brought the value of our home down. A good company would contact me and make this right by replacing and installing the faulty boards.

Customer purchased a Large Trex Decking package in 2007. The flaking started in 2011 and the clients attempted to file a claim that same year. Never received a callback regarding an inspection or a claim #, after several calls. As the lumber retailer, we tried to "fast track" the claim process and supplied the replacement boards needed to correct the flaking deck boards. They refuse to reimburse the client or the retailer and said that they didn't follow their "claim process". Over the years we have provided free delivery service for many defective Trex claims for the consumers of Trex products. If they have a way to avoid a claim they will simply say no.

Had our porch installed 5 years ago and spent a bundle on what we thought was quality material that would stand up to time. Trex advertises their material with a 25 year warranty. Yet after only five years, the Trex material is warping and pulling away from the pressure treated wood. FIVE YEARS! Home Depot plywood would have lasted longer than five years. Upon calling Trex and submitting a warranty claim to have the material covered, Trex completely washed their hands of any responsibility and emailed some generic letter that it was installed improperly. Trex refuses to stand by its warranty and will find any excuse possible to not replace their product. I will never purchase a Trex product again and would advise anyone considering it the same.

We purposely used Trex for our railing system for low maintenance! That was a huge mistake! The whole railing systems has faded tremendously, is flaking and stains terribly. I have attached two pictures to verify the defective product. We spend more time maintaining the rails than we do the rest of the deck and house! Extremely disappointed in TREX and would never recommend it to anyone! Trex does not Stand behind their product! I am also disappointed in the Big Box store that sells it...they do not stand behind their product either!

Recently purchased from Home Depot Trex decking for a 16X18 deck. Had installed by licensed builder. One day after the deck was installed we rinsed off due to dirt left from builder and birds. After the water dried the deck looked like it was sunburned and peeled. However no flakes. Just spots all over. Talked with Home Depot. They talked to Trex Representative and bottom line was: file a warranty claim.

There are so many issues with the rails. The first is that the strip when you raise it up into place actually scratches the balusters. We ended up having to use lubricant to avoid it from scratching and when we contacted the Trex company about this they said they would send us markers to fix it, otherwise we can buy a special touch-up that they sell for when you scratch the balusters. This is pretty absurd seeing as how we had a 75ft x 30ft deck and you can guess just how many balusters we had. This was the least of the issues because once we started installing the rails for the stairs we ran into bigger issues. The angles that they claim work for the stairs actually don’t. It says it works at 37 degrees. It doesn’t.

In 2000 we had Trex decking installed. 6 years later it had totally disintegrated, flaking, faded and warped. We had to pay the labor, as per warranty, to have it replaced with more Trex decking and this time we went with a Trex rail system also, as we were tired of painting all the posts. By 2016, another 8 years later, all the rail and decking was disintegrating AGAIN! In 2017 we started another claim with Trex, and this time, our second time, they will not even cover 1/3 the cost of the materials and only .18 cents per foot for labor, and that is only because of the class action suit of 2009. The 20 year warranty is an absolute joke! You have to fight with them even for replacement materials. Trex is highly unethical, deceitful, unfair, and dishonest. If anyone is interested in another class action suit against them, please contact me.

We purchased and had installed an 8x20 foot deck. The deck has been great until today. We have water seeping into our house where the deck meets the house. When I went to drill a hole in my dry deck to do some work on it the deck started gushing water on to the deck below. It seems that Trex holds water and that has caused the drywall and joists to rot. Has anyone else had a problem with Trex holding water like that?

We live in a new community of high end townhomes. When we purchased the new construction home we had the developer add a 14 X 20 Trex composite deck on the home which has now become the standard in the community. After less than one year the Fascia Boards were warping, not only on our home but on all the homes that had a Trex deck installed. For the most part, Trex was not responsive to the builder/developer's requests for assistance from Trex. Finally, after a year to 18 months a Trex representative came to assess the problem and for the most part shook his head and said, "Too bad", offering no solution. Shame on Trex for not standing behind their product. There are now other composite deck material providers that may very well provide better products and service. At a minimum, do NOT use their Fascia Boards.

Had a new manufactured home put in and a large 50'x8' Trex deck put in with a 8' side trim. Looked alright the first year. Then the side trim Trex boards have started to warp. Bow in and out and the ends where they meet have bowed outward pulling the screws with them. Makes for a very unprofessional end product after only a year. I will admit the flat Trex boards are still laying flat and not warping, and they did clean of (moss) with the iron sulfate spray. Needed to let other know what may happen if you go the Trex route.

Moving to an adult community, we decided to replace the wood deck with Trex, as their ads touted 'easy care', 'low maintenance'. It looked beautiful! Just a few months after installation, mold started to appear. Black spots and streaks, brown blobs & green junk that would NOT scrub off. We contacted Trex, got the runaround. It seems some kind of mildew retardant wasn't added to 'our lot' at manufacture, so they admitted it was crap. They even sent a company out to clean the deck, which didn't do anything, and killed all my flowers.

We wanted to put in a composite deck to replace our cement patio. I did lots of research 13 years ago and picked Trex as the best with warranty etc. The deck was installed and it was beautiful with no problems. Unfortunately after several years (year 8+) - the problems evolved - Shrinkage - more than a 1/2" - every year I had to relocate the board so that they meshed and were connected to the hidden fasteners. One time I didn't get it correct so the board cracked off end and board was no longer connected to fastener on one end and if you stepped on it, it sunk in. The boards also came apart on seats, the 1.5" gap became 2.5" on one end and 1.5 on other so tearing apart.

We had two decks built using Trex, and I wish we had chosen any other material. Their advertising is very misleading, it is not "low maintenance" by any stretch. We spend more time and money on it than we would if it were wood. Algae and dark spots (mold?) are constant problems. We follow the manufacturer's cleaning recommendation, and the algae and spots return in month or two. My advice is avoid this product, even if it's offered to you for free.

To my dismay, however, by winter, the 16 ft. boards had abnormally shrunk from the cold over 1/2 inch. In so doing, they pulled away from the hidden fasteners holding one of the edges, and actually began warping upwards. It looked terrible and was actually dangerous to walk across, since you could trip on the edge of the boards. It is a fixable problem with a little extra labor, by re-positioning the boards, but that labor would have to be done.

I have tried to get a reasonable response from a representative for Trex decking material. Due to the Class Action Claim I am being provided Trex Select Saddle standard square material. It is obvious that Trex is clearing its inventory of unwanted material and shipping directly to the Claimant without adequate compensation for reputable material, i.e. Pre-Grooved decking material. My contacts have been a BrightClaims rep and a low ranking Trex rep, both who have only given a curt reply to a responsible request. I have asked continually to be shipped pre-grooved Trex decking boards. The response has been that they are not shipping the pre-grooved material.

In May, 2015 we hired a professional contractor to build an large deck on our home. We spent approximately $4000 on Trex Trending Tiki Torch decking. We chose Trex because of the reviews and easy care. Two years later the boards expand & contract unequally. A few extend 1/4" above the deck surface causing a high risk of tripping and injury. One trim board has an exposed bubble which can't be corrected. Be careful what you purchase and read reviews.

We have a Trex patio. The boards are cracking and peeling. Been doing that for the last 3 or 4 years so I just noticed three or four boards more peeling. It's faded. It's no longer the brown we bought. It looks horrible. I know it's supposed to be a lifetime warranty so what can we do about it. It's ugly slippers in my foot. When I walk on it I have to cover it with rugs so we don't see how ugly it is. I just want to know what we can do.

I had Trex decking installed on all outdoor decks, stairs and patios. Regardless of all the effort (scrubbing, pressure washing, exotic cleaners, and lots of muscle power) my deck remains moldy. Nothing works to clean it. I am sad, mad, and disappointed.

Warping, flaking, discoloration, absolutely a mess!!! I thought this would be the answer to all the labor a wood deck required... was I ever wrong!!! More trouble than if I had put in a wood deck I am going to use a weather resistant stain on it like I would have done with a regular deck! See if that helps. Will that mess with the warranty, who cares... the warranty is useless. Like they will cover it!!! Not worth the extra money! Why this company is still in business is beyond me! Obviously they have no repeat customers!

In 2003, a Trex deck was constructed in the front of our home by a contract builder. The cost was sizable. The Trex decking product was not only defective, it's a true lemon. The product was and is moldy, faulty, flawed, flaking and unsound. Some of the decking areas are unsafe. Trex concurred they made a defective product for 7 years. Our Trex was part of that flawed and defective decking. In 2014 we wrote to Trex and again in 2015. A representative came out. She said it was the worst defect she had seen so far. We were given a check in the amount of $915.67. We now understand we were taken advantage of. What needs and should happen is that Trex needs to stand behind their product, come out and completely replace the deck. We will be glad to give back the $915.67. I would be glad to show anyone this deck. Thank you.

The house we purchased 8 years ago had TREX decking on the front and back. Several years ago we noticed it was starting to peel and crack. Found out it was caused by a defective product and there was a class action suit. Contacted TREX and discovered their customer service is as defective as the product. Waited extended period of time for TREX representative to confirm the material was defective and to put in a replacement order. Received confirmation letter that also informed me that the matching railings were no longer available. Also told there would be no reimbursement for labor cost to remove and replace the decking. It's costing me $3,500 to do that. Then I get a letter saying it would be three to four weeks for my material to be delivered once I contacted the shipping company.

In 2007 we had our deck built by professional contractor to code using Trex origin color saddle. The boards faded badly and then a piece of ice fell from the roof and broke 4 boards totally through. Now we cannot get replacement by boards and they are out of warranty. What do we do? Remove and replace the entire deck?

I had my deck built off the ground so moisture would not be the problem, but after a year water puddled in areas and the entire deck exposed to the sun faded. I called the place my contractor bought decking from. They hummed around and finally replaced the fading area. But in 1 year it faded again!!! Now I want someone to come and redo the deck with another color or return my money. IS ANYONE know how we can get a class act suit? Because my deck was built in 2014.

Although I have not yet had issues with mold, I can see how this could happen. First off, the deck boards have a slightly concave profile, which cups water, morning dew, etc. Had the engineers at Trex made the boards with a slight rise in the center of the board. The water would run off rather than sit there half the day waiting for the sun to burn it off. As the boards cannot absorb any water, the deck is always wet. My wife and I have always enjoyed having our morning coffee on the deck. Now I have to run over it with a squeegee every morning to avoid getting wet feet (Something I never had to do with our old PT wood deck). The same thing can be said for the railing, the top profile is dead flat. (A slight rise in the center would have cut the drying time exponentially). The longer something stays wet, the greater the chance mold will form, especially where lack sun exposure is an issue.

Purchased and installed Trex Accent in Fall, 2012 and it began spotting terribly in 2013. Cleaned as directed on Trex's website, and within 2 months it began spotting again. Contacted Trex and completed their lengthy claim form. Claim was denied stating there is no manufacturing defect. The mold and/or mildew are not covered. I have other decking materials on my home and none have ever 'spotted' as TREX does. Completely dissatisfied with this product and disappointed that I believed all the 'low maintenance' hype.

We bought a home 10 years ago and the Trex deck that were installed are now faded moldy and warped. We have tried everything to get them repaired and cleaned without any success. We also consulted with a contractor who was very knowledgeable about Trex composite decking. He informed us that the or type of Trex that was installed in our yard when bought our home has been discontinued. He has been replacing decks similar to ours due to molding, warping and basically disintegrating due to wear and tear. He also mentioned that when Trex decking similar to our are installed too close to ground often get moldy crack and chip. We need help on getting sometime of reimbursement. It will cost at least 15 thousand to replace our deck and the cost does that include removal. Let's get class action suit filed since we have missed the first one that was filed.

Trex decking looks awful after only 5 yrs. Why isn't everyone heading toward Federal Court? This appears malicious and it isn't stopping. We have the same problem everyone here has. It's pores and faded. When you use the power washer it still looks spotty and the deck almost appears like an ugly sponge. It was suppose to look like stained wood, so that's where we are going for. Cosmetics and the appearance and value of our home they have taken. It's almost 30,000.00 we will be tackling with them. CALL LAWYERS, do not let them ignore any of this. Get a group to go to the gov.

I put new Trex Composite Decking on new house build deck in 2010. This June of 2016 I added onto my original existing deck. When I went to buy additional Trex decking for the addition I found out that what I have is discontinued. After some research I discovered there was a class action lawsuit on this particular decking for flaking and decomposing. The Class Action lawsuit had a "claim window" of December 2012 to May of 2013 (6 months). If you did not file a claim within that window you are out of luck. So I now have a new addition on my deck which I cannot purchase matching product. My only option is to replace the entire old decking at a cost of $8,132 (original deck is 950 sq. ft. deck X $8 sq. ft. plus sales tax).

We bought Trex in 2003 and built a deck. The main reason we bought Trex was because of the warranty. Within 10 years of building it, it began to warp, looking like weather had hurt it. We immediately contacted Trex. It took quite a while for their representative to come look at it. He claimed only a very few boards were an issue and offered to give us a very small monetary amount to replace them. By then, Trex no longer made that color anymore and it would have looked ridiculous, not matching. What a joke of a warranty. Don't believe their warranty. Don't buy Trex!

We purchased Trex for our front porch when the deck redone $7000 and some change later - mainly for the lack of maint since my husband is a disabled veteran and we need to cut down on the around the house work to what I can handle on my own. By the beginning of May in Northern CA it's really difficult to walk on it in your bare feet on. By July it's shoes only. You can end up with blisters if you step on a direct sun area. I cannot let my dogs out on it at all. After @ 6 yrs it's starting to lose the grain pattern and your hands get dusty when you touch the deck rails.

We have just had our deck finished with gravel path for the outside of the deck called picture frame, and saddle for the spine and middle of deck. We bought it from Home Depot, and we used the Pro Desk lady, Liz. She was very helpful in the designing of our deck. We had the deck installed by a professional installer, no complaints there. The deck looks great, my only complaint is I have doggy paw prints all over the deck and I can't get them off. I was told to use dish soap and scrub them and then rinse off. I did it but they are still there... now contacting TREX. I have read the other reviews about mold and warping, but no stains?

I found that the material is made by Tamko, not Trex, Trex did reply to me after I learned the builder did not use Trex. The deck is still failing and Tamko has accepted my claim, but only offered a fraction of the cost to replace the decking and rail system that is crumbling. So Trex gets 5 star, Tamko gets 1 star for failing to replace/warranty the materials that need replacing.

Don't buy Trex. It's been a nightmare for us. Although it gets full sun for most of the day, the mold issue is horrible and requires cleaning so often it's excessive. The only product I have found that removes the mold is Kaboom mold and mildew cleaner. You need to soak the deck with it and let it sit for a while then hose it off. It looks great temporarily, but the mold returns after only a few weeks. Trex customer service has not been helpful at all. Our deck is only 2 years old. We are so disappointed.

I have TREX Decking on my deck and on the steps going to my house and steps going to the dock. One fifth of the steps are crumbling like sawdust (Not every step and some of the lower deck). The crumbling Trex looks somewhat precarious. It has been this way for the last 8 years. The first couple years it looked fine - but then it started to crumble and now it looks terrible. My children have been confronting me to do something about it. I have talked with Sliters in Bigfork, MT where we bought it. They suggested I go to Trex Decking...

After having a house fire in 2006 my husband decided he wanted to redo our porch with Trex. We purchase it on 9/12/08 at Home Depot after we did some research and read that it had a 25 year guarantee. That it would not fade, mold, warp, chip and so on. $3087.13 later our porch was done and 4 years later mold. And my porch looked a little lighter in color. It's now almost 8 years. My porch is almost white. The mold is horrible. I tried to contact company and I got a recording and found out there was a class action lawsuit regarding this and case was closed in 2014. We were never notified about this from anyone.

I wanted to post a note regarding our installation and subsequent warranty filing. The product was installed in 06-07 on a new construction home wrap around deck. Over a couple of years the boards swelled and eventually came together creating large amounts of pooling on the deck - at the wrap around corner - it's actually pushed the banding out creating gaps in the railing system that will need to be addressed. After having my own engineer and installer inspect the deck, we went ahead and filed a warranty claim. It took a couple of months and several letters back and forth but Trex has now agreed to replace the product. We did ultimately request a copy of the report from which our claim was originally denied - there were a couple of discrepancies in the report which we were able to clarify for them.

We replaced 3 large, second story, decks with Trex Transcend decking. Living on the top of a hill that sees forever, we get wind. We were warned by our master carpenter that a previous client had experienced significant whistling from the wind blowing like a trumpet, through the hidden deck fasteners. Somehow he installed the fasteners so we don't experience the whistle. But, what we did experience is 4, 20" potted tomato plants & our grill blown completely off the deck. The heavy cast aluminum patio table with 8 chairs were slammed into the house. Luckily they hit the siding rather than the windows, which would have broken out. Now we are terrified when we go out of town & have to pull everything to touching the side of the house in hopes of less damage as it readily blows across the slick Transcends Trex. One more reason to NOT put in Trex.

I installed 900 sq ft of "best" Trex decking in my backyard in 2005. It rains during winter in the Pacific Northwest here. First winter, the planks warped into U-shape and hold water in poodles on its surface. It also sags between traces as much as half an inch.

Trex Spice Rum decking - Bought/installed Trex on 3 porches. Product looked 'cloudy', not at all like photos. Think we made a big mistake. Very dissatisfied/disappointed in customer service response.

I had my deck built in 1997. So, 18 years later and my Trex looks like it did when it was new. The only problem I've had is it's slippery when it gets frost on it. I fell down the steps one morning.

Bought a new home in 2004 that had a 700 sq ft of Trex decking that surrounded half the house. After two years the decking was flaking and fading even in the mild climate of central coast California. I went on the Trex website and they said the Trex material can be painted. I use the recommended Behr paint for decks. Looked great for another two years then the paint began to peel. The flaking Trex underneath the paint continues to deteriorate causing the paint to lift off in big chips. See photo. What a horrible product and what a horrible company. I don't have paperwork, receipts, or any of the so called evidence that Trex demands so it's a waste of time and effort to try and file a claim regarding the class action suit against them. I don't see how this company stays in business.

Bought the product in 2012 and some boards are deteriorating and some aren't. I had to replace 3 of my steps due to it.

We built our house in 2003-2004. We installed the Trex decking on a front, elevated, screened in porch approx.. 10 x 48 ft. The first thing we noticed was how soft the material was and how easily it scratched and dented if you dropped something on it or moved furniture. Next came the mold issue. Every time it rained or we had any extended time of dampness, there were areas that turned almost black. Then it faded. Even though almost the entire porch is under roof, it had faded.

Deck was installed 3 years ago and the black mold just keeps re-appearing. I cannot find any products to dissolve this mold. I am concerned it is coming from the inside of the product.

We installed a Trex deck 12 years ago. It is still very beautiful. I experience none of the warping issues I've read here. I do get mold but I feel it is not the fault of Trex decking. I inadvertently voided my warranty in the second year by power washing mold and leaves from the deck. The only problem I've had is not due to the Trex but to the installation. It was installed by the contractor who built our house and they put the boards too close together in many places. I would advise specific instructions BOLDLY written for an order. Because they are so close together, dirt, helicopter seeds from trees become stuck and are difficult to remove. In some places, dirt has become a sort of glue and cannot be removed. I would recommend Trex decking materials for anyone wanting a beautiful, virtually maintenance-free product. I wanted to install Trex at our beach house but the historic preservation committee vetoed our use of anything synthetic.

This product is so expensive yet so disappointing. It gets so hot you can not stand on it and it is also discoloring which I discovered from other reviews is mold. The deck is only 2 years old!!

I noticed last year there was some black staining. So I washed the deck and this year, it's worse. It appears to be mold. What is the remedy? It was sold as maintenance free and a lifetime materials warranty. Material was ordered through and installed by Lowe's in Wentzville MO.

We bought our home with a big beautiful deck made of Trex. It was one of the reasons we bought the home. Now 7 years later the whole thing is starting to peel. We were told to sand and seal it. It didn't work. Now what? It is not like wood. How do we fix this without replacing the entire thing?

When I lived in NC I ordered and spent thousands of dollars for Trex Decking for my pool and entertainment area. After two years it warped in 3 areas and also was not told that the material gets so hot that it burns your feet... not very enjoyable and in some spots there was mold. I called the manufacturer and he wanted me to check on the boards for the number/code and told him "I can't check every board for a white sticker with a number" and told him "I have the receipt which shows Lowe's delivered the material (over $5,000.)" He said he can't help me and to have a Lowe's manager take a look at the damage. He was rude and curt.

Do not buy TREX composite decking. We thought we were buying a product that would last. After 5 years the boards are badly faded and the surface is disintegrating. It will not be long before we have to replace the TREX decking as it is turning to sawdust. This is an expensive product that does not deliver on its promises. Stay away! Avoid like the plague. Do not go near this stuff at any price. It's garbage.

We installed TREX decking 3 years ago on our floating deck (it's above torch on). We were advised by TREX that this would be fine. The boards came warped. The Trex Rep told us they would settle down in a short time. They continued to worsen and the TREX rep came after 1.5 years and told us it was the support structure that was warping not the TREX boards even though we showed them the pictures of the warped boards prior to install. It has now been three years and we have spent countless hours talking circles with the TREX people. They are TERRIBLE to deal with. We are going to remove the TREX material and throw it out.... Please do not install this crap on your deck.... It's a waste of money.

We have had our Trex Decking for 2 years. The first time it rained after the decking was installed, we had water running into our basement. We contacted our contractor and he came back and cut off some of the post so the deck has a slight incline for the water to run off. That did help the problem of the water running into our basement however, now when it rains the water pools on the deck and it looks like a swamp. We have to take a broom and sweep off the standing water. Very unhappy with this expensive decking and not sure how to correct this problem.

We had our dream deck built out of Trex material. The summer after it was built the materials became warped, cracked and stained. It is not safe to walk on. We had benches put around the edges of the deck and they have all tilted outward. I suspect the benches will eventually fall off completely. I cannot believe this deck material is sold in the U.S. I expected more from my $15k. What a waste.

Our dock builder recommends Trex. No showroom in the area. We order $70 worth of samples, choose our colors, and we pay postage to return the samples. Trex refuses to credit. We are online to buy $25,000 worth of product. Trex has no business ethic towards the "right" way to treat a potential customer. Time to check out the competition. Sad and their ego will define their future.

We installed ourselves square Trex decking with screws on the floor of our west facing covered porch 10 years ago. The only regular "cleaning" is sweeping the snow off it. We had replaced the painted tongue and groove pine flooring on this porch twice before. The Trex has not stained, but has faded in color slightly and evenly. Looks good. There is no wear. We are very happy with Trex and had planned to replace our large open pressure treated back deck with Trex. Now am wondering if Trex only lasts under a covered porch.

We purchased some Trex decking from Trinity Lumber in Weaverville Ca. They spoke highly of the materials and I'm not sure why they did.The decking was a nightmare from the start and Trex didn't honor the warranty. When our Decking expert installed it, It was only two months when the boards shrunk, twisted and destroyed many of the Trex screws we purchased with the product. They boast of a 25 year warranty. My mother called them and eventually a trex representative came out and told my mom that it was all her fault. She should of used different screws than the ones trex recommended. They change out books every year so they can warrant not honoring the warranty.

I had a deck built in 2002 and at least one half of the Trex has discolored with permanent black stains, despite frequent scrubbing and pressure washing. It looks horrible. I had looked forward to a maintenance free deck.

I saved for 2 years to have a 2nd story deck replaced. I was very excited to have my old rotting deck replaced with Trex composite decking. However I quickly realized the decking created a completely different problem I never dreamed I would have. With even a slight breeze a loud whistling noise comes from the deck. When a storm system dipped down from the north it did not stop whistling for 3 days! It is so loud it wakes up everyone in the household at night and all our bedrooms are located on the other side of the house.

We spent over $50,000 on a gigantic Trex deck. Bottom line the deck has disintegrated.... We were offered $890 in a settlement. The new product is no better. You are warned. As a Realtor, builder, and property manager I can attest that others have fared worse. Do not use Trex. You are much better off with a "natural" product. Sawdust and glue does not last. Again, you are warned.

Our TREX decking was installed two years ago. Within a few months, it started showing black spots - ugly ALLOVER black gunk. It wouldn't scrub off, so I contacted the company. After a series of complaints, they sent someone out to clean it, which killed all the plants surrounding the deck. The black gunk came back. We then realized there is an ongoing lawsuit against TREX, which we applied to. We were sent a check for $125, which in no way covers either a cleaning or gives us any relief. This is MOLD - MOLD is deadly!! I now hesitate walking on it, letting my grand kids or my dogs near it, and my Expensive! Deck is totally useless and looks disgusting. DO NOT BUY TREX. They do not stand behind their product! All we've gotten is a runaround or they ignore us.

I had a wood deck removed and replaced with a Synthetic Trex Deck which was the top of the line (most expensive) decking material available from Trex. I selected a Gold Pro installer (who has now been elevated to Platinum level). The deck was installed improperly, using nails instead of the screws required by Trex. The boards began to pop soon after the install. The steps did not line up, and were uneven. The posts were not perpendicular, and instead were slanted. There were shims put in each of the spaces to try to level the uneven steps. He did not stagger the boards, and left weak spots that sagged in the middle of the deck. After contacting TREX, the installer sent another man out to replace some of the nails with screws. He only replaced the ones that were popping out, so many new boards are popping. The screws were also silver screws which are not the recommended screws for the decking. They are not flush with the boards. I sent the photos to TREX, and although the rep from TREX agreed with me via email, TREX continued to keep the installer at the GOLD level....and now Platinum.

When looking to get Trex decking installed at my house I found on the Trex website that they list certain contractors as "TrexPro", and the one I chose, Custom Design Group, had a TrexPro Gold title. They are given some form of training on how to properly install Trex products. My expectation with choosing someone who was advertised on the Trex website as a "Pro" was that this was someone who would install the Trex deck and recessed lighting in the manner described in the Trex installation manuals, and that this person would conduct themselves professionally. What actually happened was shortly after the deck and recessed lighting was installed, I had boards that were popping out of place due to screws breaking in half due to not having proper spacing between planks, and lights that stopped working at all because they were not installed according to the Trex installation manual. The worst part of all this is that we have had to chase this guy for six months to get him to resolve these issues. He has stated that he refuses to install the materials according to the specs provided by Trex.

Had Trex installed in our remodel in 2003. Decking was south facing in UT mountains. In about 2010 I noticed the decking was turning to sawdust. At this time I became aware of the lawsuit and started to become part of the lawsuit. I read all these comments and became discouraged and quit the process until this summer when I took pictures and became very active in seeking a solution for my deck. This is not about mold or discoloration. Only the disintegration of the decking. Well I'm looking at my check from Trex for $4,293.91. Good luck to you all. Persistence pays off!

Bought Trex in 2005 and didn't keep the receipts for very long and although I was pleased at the onset, it wasn't long before I started learning about the problems everyone was having. So many people that had bought Trex from the dealer were complaining and filing a lawsuit. The business that sold the product filed bankruptcy and went out of business. I will never buy nor endorse this product, again. Going back to cedar.

We had Trex decking installed 9 years ago as we were advised that it would last for at least the 25 years it was warrantied for. All the boards are a different color now and at least half of them are crumbling on the top surface. Our installer contacted Dick's Lumber, who supplied the boards, and he was told to contact Trex Canada directly. Trex Canada basically told him they couldn't honor the warranty and he would have to contact the parent company in the USA. No luck there as they never responded to his calls and emails. We can't afford to sue Trex so we have no recourse but to have another company pull the boards, install plywood flooring and fiberglass the whole thing.

Swelling like particle board on the ends makes little ski jumps on the end cuts from the moisture outside. I am very disappointed in the product and would not install it again. So far Trex is saying this is in spec. So sad, too bad. My summary, I think it is recycled junk.

Bought Trex decking 2012, I believe had it installed! I have the material receipts! I have to check date! The next summer the part of the deck exposed to sun had become sort of gray colored (was dark brown) and mottled spots appeared on it and the steps, as well! There are other lighter spots on other sections of the deck, too! We do have green mold growth, but it seems to wash off and forms in areas where the deck doesn't get any sun (close to the house!). The whole situation makes me angry, we have $5000 invested in just the materials for the lower deck!

DON’T BUY TREX Decking! Several years ago we decided to spend the extra money and put in a Trex deck when we replaced our old deck, thinking it would be the last time we'd have to replace it. After just a few years the "wood" started disintegrating. We were told there was an acknowledged defect and they would be settling with us. The settlement amounted to sending us more of this crap and very little compensation for the building of the deck, exactly $143.00, which in no way covers having the deck rebuilt and probably doesn't cover the screws. Since then we've decided we don't want any more of this decking so their offer to us is to give us half of what we paid for the original decking. I want everyone to know what a horrible company it is. There must be so many families who cannot afford to have their deck rebuilt, or are no longer able to rebuild it themselves.

4 years ago, our condo association invested $350K in decks & stairs of our 6 buildings. We chose a Trex product because of their warranty and durability to the Florida climate. Black stain/mold and mildew built up and even with their recommended cleaning instructions, it did not get clean. We filed a formal customer complaint in the summer of 2013, and promptly rejected. Shortly thereafter, we were informed of the class action lawsuit -- WE WERE NOT ALONE!! We followed the NEW cleaning instructions and followed the rules to participate in the class action lawsuit to apply for Tier 3.

After 3 years, the dark surface looks as if it was hit with buckshot down to the beige core. Rep told me to wash, gave me the cleaner. Claims said that this was how it was to look, added texture to boards. Rep thought this warranty issue. Claims stated that unless boards wrap, not covered. Saved piece of original board and beige core does not show through dark finish. I was the first in area to use their new finish. Need a second deck. Any alternative company? Want a low maintenance finish. Anyone successful with Trex claim rep?

We built our deck out of Trex about 5 years ago. What an expensive mistake! It has faded horribly and stains and scratches very easily. If you move a chair you have a scratch. We entered the class action suit but got nothing. We were told we didn't supply enough evidence regarding the cleaning of the deck, which in looking at the forms has more to do with the mold/mildew issue than the fading. Nevertheless, the photos and sample pieces of decking that were left over that we had in a storage building and a small piece of the decking that has been exposed was not enough for Trex to stand behind their product. Why the settlement is being administered by Trex and not by a neutral party is beyond me. Of course Trex will not reimburse consumers for their own defective product! Never again will we use Trex products and we will be sure to advise anyone we hear of that may be interested in composite decking to look at other brands. Trex should be ashamed!

When I had my Flex Deck color picked out, I then hired a professional Contractor to install it as instructions instructed. In only a few months, I noticed spots on my deck. They were ugly and very surprising to me. I called the Trex Company about it. They were not at all concerned. Of course they tried to blame it on me and my cleaning procedure. I tried again their same cleaning instructions. Then I sent pictures of the deck with spots and color fading areas. I could not keep it looking proper. Time and time again, I called to ask what the problem could be. Help!!! My Trex deck is ruined and an eye sore. So, Please choose another product.

Installed deck spring of 2013. Cleaned in May of 2014, spots appeared, contacted Trex and asked for some help in identifying and cleaning the spots. They referred me to the cleaning portion of their website. When I said that was no help they said I may have a warranty claim and sent me the paperwork. Significant details of when, where, lot, numbers (requires boards to be removed). Not sure how to get any corrective action, as I cannot meet their warranty requirements. The boards may last 25 years, but turn ugly early!!!

Trex advertised its product to remain beautiful and maintenance free. That is the lie of the century. I installed Trex 14 years ago and right from the beginning, we had problems. The red hanging plants stained the deck when the flowers started to fall, BBQ cookouts left stains that could not be cleaned and worse of all, the gap between each sheet closed in. There is "0" gap now so the dirt is trapped in the deck. The Trex deck is so awful to look at no matter how you clean it. So their advertising of how beautiful a Trex deck is should be trashed.

I have contacted them about huge mold issues to no avail. They have to be the worst run company I have ever encountered. Our low to no maintenance deck has become the biggest nightmare. We have cleaned it over and over and this is what it looks like just 11 weeks after cleaning it. They state they do not warranty against mold yet they had a class action lawsuit just last year. If anyone is as angry as I am, please feel free to contact me. I will get resolve and would love to help others as well.

We purchased this product because of the "great warranty" and low maintenance. I had the Go Big or Go Home attitude when I researched this product. My deck is just over two years old. We are now having issues with mold. Mind you we live in Central Minnesota. The color of the deck started out as Winchester Grey. It is now faded and does not match our house. I followed the recommended cleaning procedure instructed by Trex to resolve the mold issue... it's back. I trusted Trex products and spent the extra money only to be frustrated and dissatisfied. The class action lawsuit is a joke. Put in a claim and was denied. Trex would not even address the severe fading. I will not recommend this company or any of its products.

Our Trex decking, installed in 2010, began to produce black mold all over the surface within a year of installation. We heard about the class action suit against Trex last fall (2013), after we had cleaned the deck for about the 10th time, so mold did not appear again until the spring (the cold ** its growth). We filed under the class action suit (right before the May deadline) but have been notified by Trex that we do not qualify. Trex said we did not supply adequate documentation, and they didn't even specify what that is and have not answered our e-mails.

Within a few months of installing our VERY expensive TREX deck, black mold started to appear. We replaced our wood deck with TREX, bec it was advertised as low-to-no maintenance. I tried a few different products; the mold grew and grew. TREX sent out a person to clean it. His caustic stuff killed the surrounding plants/vegetation, didn't do a great job, and within months the black mold is back - and growing. It is not under trees, there's no debris - it's clear & in a sunny location.

Decking 3 to 4 years old. For the last couple of years these blotches showed up on all the decking. Looks terrible.

Our entire 2nd story 10'x14' Trex decking began failing within months after it was installed. At first it was just a little spot that looked odd. Over that first winter, the little spot had grown into a few deck boards of what looked like paper mache. By that summer, the entire deck was compromised and no one from Trex (or our contractor) would return our calls or letters. This went on for 4 years. Finally, we found out (on our own) that there was a lawsuit pending because the material was flawed. The decking came with a (25 years) warranty, but when they wanted to settle, they offered us replacement board feet and absolutely NO LABOR COSTS (which as every free thinking American knows, costs more than the materials!). Oh, they did offer $59.76 for what they verbally told us we could use toward labor costs, but we assumed that what it was really for was for the screws that they stuck into us!

I had a Trex deck installed in June 1012. The substructure and railing used was the Trex Elevations. Overall, the deck looks great. However, it is 4 months later and Trex has not resolved the issue with the railing. Trex Elevations components were part of the railing system. The rails have flex in them, and Trex has not been able to solve this issue. The one section where a 4x4 post was used does not have any issue. My concern is that the railings may fail, causing potential injury. Deck rails should be sturdy, and this system is not. I believe that Trex is marketing a system that was not thoroughly engineered to provide a sturdy railing system when using Elevations. My contractor has done what Trex said to do, but that did not resolve the issue. Trex itself is expensive, but when the Elevations is part of the system, the cost is significantly higher but well worth it, provided it is structurally sound. This deck cost over $22,000, and for that cost, there should not be any issues of soundness. Trex, step up to the plate and get this safety issue resolved.

I purchased a large Trex deck from Home Depot 3 summers ago. When it was being installed, my wife and I decided to add more to our deck. So we took one of the board pieces to the very reputable "Creative Homescapes" (a local lumber place). They told us that Home Depot sold us old boards. We bought some of the new boards, not from Home Depot, and went back to Home Depot to complain.

I purchased decking Trex from Home Depot last summer. I had a 2-tier large deck professionally installed during the Summer of 2009, when spots started to appear. More appeared when Winter and Spring came. I was hoping Summer would cure it in the hot sun but it got worse. We had the hottest summer on record and the spots were everywhere.

We spent thousands of dollars above and beyond normal decking materials, because Trex was presented as a "maintenance-free" decking and railing material. It simply is far from maintenance-free, requiring constant scrubbing. The white railings need rescrubbing as often as every two weeks.

We had a large deck built in our backyard in 2003 and decided to use Trex material . This year I have noticed spots all over it which have will not come off with washing. I have put in a claim with the company which was quickly dimissed as a mold problem not covered. I was told to clean the deck with a bleach solution .I have done that and the spots keep coming back. One of the selling points of this material is the durability against elements and mold. What a joke!