Trex Composite Decking
About Trex Composite Decking
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Trex Composite Decking Reviews
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I purchased composite decking for steps into my backyard. Immediately after the installation we walked down the steps along with our family dog only to notice deep scratches on the product from the dog's feet. I called the company to ask for an explanation for the lack of durability in the product. The purpose of this product is for foot traffic. I was told that there is no warranty for scratches and I should use a hair dryer to attempt to remove scratches. The company was not willing at all to remedy the situation by at least offering to replace the defective piece, even as a one time gesture of good faith. This company does not stand behind their product. It is expensive yet fragile. If you are looking for a durable product stay away from this garbage.
Trex product and the company is by far the worst I have ever dealt with. Their product is shoddy, poor quality, warps, bows and flakes. Trex do not stand behind or support their product. I've had my "Trex" deck for less than 5 months and it is a total disaster, an embarrassment. And what does Trex do? Make me fight tooth and nail to claim the "warranty" and treat me poorly and with disrespect. I will never do business with them again. I will never recommend them to anyone, ever. I will try and dissuade anyone considering Trex. Trex is the worst product and company ever.
I've been a contractor for over 25 years. I've graduated from common pressure treated and cedar decks to the very costly and finicky Trex systems... Enhanced, Classic, Signature etc... The list of complaints is ridiculous and that's just for the installation part... Stainless screws that break... Missing plastic brackets that you have to buy a whole rail kit just to get more brackets.... A 6 ft trex signature aluminum rail system does not come with a foot block even though in the literature it says any rail section beyond 52 inches needs one. You have to buy separately - at great cost.
Trex Transcend is the worst. Customers pay out the nose for this garbage. It can look nice but is a very difficult rail system to install, especially stair kits... Why wouldn't they give you a bracket template inside the rail kit box? No they want you to pay for it. Expensive too.. Then, if you do have a complete kit, the damn screws strip and break without any real reason. It's as if they want you to break, scratch and screw up a 500$ rail kit. Then when you get close to the end, you have to fight with trying to install the finish gaskets that dress up the ends. Sounds good on paper but in the real world it's lipstick on a pig. Ends up mostly looking like ** and falls apart soon after. Break out the super glue...
Then there's the cortex screws. You can screw them in, but I've found to predrill w 1/8 bit before driving them.. They are soft, love to strip, you need a powerful fast drill to sink them and then they don't back out if you made a mistake. You have to punch them thru the boards with a nail set! Wtf?!! Mushrooming from the head of the screw happens whether ya predrill or not...no matter what temperature... You pretty much have to plan the framing of the deck around the increments of trex, that is if you want a proper "picture frame" look... There is so much trial by error and downright misery when building with trex. Out of a dozen trex decks of all shapes and sizes, I've never had one that went according to plan... Garbage.
This is the second Trex deck that I have installed. Prices have stayed about the same over the past 15 years. The best part is the decking install and railing install have gotten easier. The decking appears to have become less flimsy but the railings, though easier to install same to have become more flimsy. I paid $700 for the Trex aluminum gate. What a piece of garbage. Followed the directions and it almost did not fit. When screwing it together over half of the self tapping screw heads snapped off. Even after I predrilled the holes. One of the post caps was bent. If you go with a gate stay away from their overpriced junk.
I installed a new Trex deck and railings (Enhance Toasted Sand) in late August/early September 2020. By April 2021 I started noticing white spots on the deck. Called my contractor who said it wasn’t mold and said he wound reach out to supplier who referred me to Trex. Was told Trex Is not maintenance free but low maintenance and said I had to try several cleaning options before filing a claim. They said hard water could be the issue. I said even before I ever hosed this deck down, I have had consecutive days of heavy rain.
Deck looks great. Wet but dries with white spots! What is it. “Acid rain?” The deck is literally 6-7 months old! But I did the dawn soapy water wash and that didn’t help. Then I did the vinegar treatment and hand dried my entire deck. That didn’t work. They now want me to try a deck brightener!! I told them I am not putting chemicals on my new deck. They assured me that the acid in the Olympic brightener is “green” and not harmful to the deck. I have not done this treatment yet but will only try this on a small portion of the deck because it can lighten it.
I’ve had it with Trex. They are passing the buck and not accepting responsibility for their sub-standard product. I read similar reviews about people with dogs and trying to get the paw prints off… I have the same experience. The deck looked beautiful new and looks horrible now. I paid about $15000. I want Trex to be held accountable and am interested in pursuing a class action suit. If anyone wants to join me please post a comment so we can make plans to pursue this suit. I’m tired of manufacturers not upholding their warranties and just wearing the consumer down.
When we purchased Trex it was great but after just a few years there was flaking and other issues. I called numerous times. Then there was a recall. They gave us a less expensive replacement decking material that did not match the railings. They did not pay for any labor or even nails. Sent us dimes on the dollar when it was a problem with their manufacturing. BUYERS BEWARE.
Trex curled on ends of each boards. We used your fasteners and it was 50 degrees out. Your rep did not come out to view just replied it was installed a wrong leaving customer unhappy saying there is no warranty. I will
As a builder and contractor who has much experience with Trex installation, I cannot recommend their products. Based on initial product cost and install cost, I believe the Trex system is overrated. Quality control: Most of the deck boards and some of the very expensive 12" trim boards I've dealt with have warped ends on the flat. The warp is a manufacturing issue, not due to shipping or storage, and the warped end sections are roughly 6" to 14". There is no installation technique to remove the warp, so the ends must be removed. This adds up to a lot of wasted product.
Installation concerns: First off, I do not recommend that deck building should be done by persons inexperienced with structural concerns, power tools, and proper framing and finishing techniques. Regardless of the type of decking to be used, it is critical to ensure that, if using wood, the joist work is free of excessive crowning, (all crowns up, remove crowns completely, or select straight boards). Trex, when used with a hidden fastener system, is very unforgiving when trying to install over uneven joist work. Of course, proper framing should apply to all deck building, and is most important when using composite decking such as Trex.
I have used the various hidden and exposed fastening systems made for Trex installation. With the hidden fasteners, future board replacement will require deck screws and plugs to install new boards. Color-matched plugs are not available for some, if not all Trex boards that are ribbed on their underside. There are color-matched screws available, but when installed, are far more noticeable than screws capped with color matched plugs. And here's the rub. Hidden fasteners don't need plugs since there shouldn't be any screw holes.
But if using the matching fascia boards, there are no hidden fasteners used to install these boards, so one must use the color- matched screws without plugs. Seems Trex could offer plugs for that reason, but they apparently haven't thought that one through very well. Exposed screws, color-matched or not, look bad, and considering the expense of Trex versus wood, the end result is somewhat lacking. Other reviewers here have mentioned many issues with weathering, spotting, warping, etc. I have had issues with the somewhat over-priced Trex lighting controls. Partial functions, or short life to some. Buyer beware. I will say the lighting systems look great when functioning properly.
I replaced my cedar decking five years ago with Trex Transcends Havana Gold decking. Never was a big believer in composite decking but have changed my mind. No more staining. Deck still looks great. I have a large dog and haven’t experienced the scratches others claim, I power wash once a year with Corte Clean and it looks like new.
We purchased the Trex decking in 2015. This was a self installed project. I wish we had not picked this product. Warping and bowing. We invested a lot of money in this project only to be extremely disappointed. We submitted a warranty claim with Trex. It took them two weeks to respond. We submitted all of the information requested. The warranty person called to say that in 2015 Trex changed the installation guidance. We were not told this in 2015. Therefore, Trex was not willing to reimburse us for any out of pocket expenses to repair the deck. We were considering two other projects using this product. Will not happen!!!! Stick with the reliable pressured retreated lumber is my advice to anyone.
I‘ve only had the premium Trex Transcend decking installed a few months ago and now regret not going with a much less expensive wood that could be refinished every 2 years because Trex Transcend Scratches Very Easily and there is nothing you can do about it except replace the board, which isn’t practical if you used their hidden fastening system where all the boards are interconnected not to mention a total pain. On top of that, there is sagging and ends popping up. Do yourself a favor and avoid this company.
After 3 seasons my TREX decking began to warp. I went to the website and filled out a lengthy complaint form including many photos (taken from several angles as requested) and my receipts. That was over 5 months ago and I have heard nothing back from TREX. There is no other way to contact them about this warping problem. My advice: DO NOT BUY TREX. THE 25 YEAR WARRANTY IS WORTHLESS. My friend use Timber Tech decking and his still looks great 10 years later. But Timber Tech instead.
Spent $18,000 on two new decks. Within the first week, my two German Shepherds had left dirty paw prints. I thought, no big deal, I’ll just hose it off. I have scrubbed with Dawn a total of four times now and the prints remain!! I am so upset right now! Do not waste your money on Trex!! This has been such a huge mistake and this company will not stand behind their product!! Soft pressure washing does nothing either, it’s like the dirt is baked in. The deck is already fading as well and has developed these white speckles.
I did my deck in Trex composite decking, just about 625 sf. I purchased Havana Gold for the field and Spiced Rum for trim and accents. I was short about 8 - 24 ft Havana Gold boards so I ordered those. They came and were a totally different color. I returned them and they resent another 8 boards and they were also a totally different color. I had no choice so I took them and rearranged the boards I had already installed to have these appear as another accent. Then I went to build a planter, ordered boards to use as top trim sitting on shelf angles and now the Trex boards are no longer flat on the underside. They are scalloped on the underside and are useless to use as trim for the planter.
The only reason I purchased Trex over Timber Tech was because they were flat on the underside, So Trex changes the board shape to scalloped to save money (scalloped uses less composite material than solid flat) without any notice to save money and now they are no better than Timber Tech or other lesser costing composite decking. You blew it Trex. Lost another loyal customer.
I had to replace a 20 year old wood deck that was rotting and decided to go with the Trex Transcend product over wood in spite of the cost. I chose a Pro Platinum rated builder because I didn’t want to take any chances on this $30k plus project. I have to say I am very disappointed with both the product and the builder. The balusters rattle when I walk across the deck. The boards are wavy (because I didn’t buy the steel joists) and the ends of the deck boards have “ski tipping” where they meet up. All that is on top of the deck having to be leveled because the columns sunk.
The contractor didn’t think any of my complaints were legitimate so I contacted Trex. They started off being helpful and wrote a technical letter to the contractor informing him the deck does not meet their installation expectations. They also said the area rep would contact the builder and tell him that he needed to fix my deck to keep his Pro Platinum standing but I never heard from the builder. I went back and forth with Trex a few times and finally got a hold of the builder who told me he was never contacted by Trex. I called Trex back, asked them for the name of the area rep but they refused to give me his contact information. When I pushed them for more support they said that they only cover material issues and I had a problem with the build of the deck. I explained that I hired the person based on Trex’ rating but that didn’t matter.
The builder said all he can do about the ski tipping is to put screws in the end of the boards and try to pull them down. I don’t recall seeing that in any of the decks shown in the Trex catalog. I trusted Trex and made a huge investment in their product based on all their marketing claims. Don’t be fooled like I was. Go with wood and pay someone to refinish it every couple of years. You’ll save money in the long run and have a better looking deck. 4
Installed Trex about 9 years ago as a no/low maintenance replacement for wood. Within a year or so began fading. Over time dirt settled in, mold spots appeared, and the look became worse and worse. Have tried to clean; somewhat successful but takes much work and cleaners for mold, etc. Does not save time and costs more than wood. Would probably take as much time to maintain wood but once resealed, etc, it looks new. NOT SO with Trex; once faded it keeps looking worse over time. BAD decision. Ron
We had 3 decks replaced with Trex Transcend Tiki and edges framed with Vintage Lantern. After 4 years the portions of the decks that are exposed to direct sun have seriously faded, the Vintage Lantern the worst. What started out as almost black, the Vintage Lantern is now mostly white and the Tiki has streaks of gray in it. Those portions of the decks which are not in direct sunlight are OK. I would NOT recommend this product if your deck is going to have much sun on it. Trex does have a fade warranty but after 2 years it covers replacement of the product but not labor.
Had Trex Deck installed. First year great then...warping, fading, moldy, holding water, as each year goes by the warping, fading, etc gets worse. Now the boards are so warped you trip. A $9,000 mistake. I chose trex because I believed the claims that it was maintenance free and I wanted something I didn't have to restain every year. Worse mistake I ever made regarding my home. If you're thinking of installing a trex deck DON'T.
DO NOT BUY TREX!! Beam splicing (end to end). Is stone age design. Product warps quickly, fades quickly and may God help you if assistant through Tech support is required. Good luck if you ignore this warning. TREX SUCKS
I had a Trex Deck installed at my house and I love it. I've had it for a year and it looks brand new. It's easy to clean I just hose it off. No splinters for my two year old who plays on it all the time.
I built a deck for my client and used the Trex Enhance Railing system. After two weeks of being installed my customer called me to complain that there were black lines appearing on the rails. After inspecting, the lines are actually made up of small pit marks in the finish of the rail. They were not visible when installing, but once exposed to the elements and rain, began to appear. I contacted the local sales rep who quickly referred me to the corporate claims and gave me the number. Claims was very helpful up to the point where I said the material was already installed. From that point on sent me ways to refinish/hide the pit marks. They would not allow the area sales rep to inspect the product, as that is not their job and they did not have any other representation in the area that could physically inspect the rails.
My first set of pictures I sent Trex claimed they could not see what I was talking about, so a second set of pictures was sent, this time they acknowledged the pitting, but did not recognize it as a manufacturing defect, so denied my request to replace. The pictures show a consistent wear/pitting pattern, but they still were insistent that I use one of the methods previously sent to hide the pitting. They did not stand behind their warranty in this instance either. I build between 6 and 10 decks per year and will no longer use or recommend any Trex product. As I told the claims rep, the cost for Trex to replace the 6 top rails would be far less than the future sales they are going to lose.
The Trex brand of decking is nice environmentally and I give them full credit for their innovation. The decking we bought has faded a great deal over the last 5 years. Partial credit for this may be from myself in cleaning windows with a window cleaner that may have gotten on the boards. There is also a good deal of sunshine hitting the boards for long periods of time. There has been some warping, but again a great variation in temperature and weather. It has endured with no flaking and is pleasant to walk on. Wish I had looked at care instructions prior to buying as it would probably have not faded as much. Judith **
Have not installed my decking yet. I purchased from Home Depot back on July 10 2019. Delivery was to be at the end of July but was pushed back to August 5. I went to Home Depot on the 7th. They called their distributor and found out that delivery was changed to Sept 24. I called Trex myself to complain and they acted like they didn't care. I said I might go with another product and the lady on the phone said, "Do what you gotta do sir." I guess they are making too much money to worry about customer service.
I wish I had read this reviews before installing my $15,000 (just in materials) deck. Boards popping off, screws breaking off and much more. Spoke with Trex who advised me it was not installed properly!
Can’t even begin to say how disappointing- thousands spent and the clam shell colored gray decking even arrived scratched- you rub anything even remotely hard on it and it scratches. Very disappointed given the cost of the product.
Last year summer I bought the railings system by Trex. After 12 months it's falling apart. The screws are coming off, bottom is going down even I installed mid section support. Horrible product, wasted $$$$. Stay away from that product.
I have had my Trex deck about 2 months. It is virtually impossible to keep clean, even if you don't walk on it. Today I went out with a soft bristle brush and warm soapy water per the cleaning instructions and scrubbed my entire 400 sq. ft deck. I waited for it to dry and it still doesn't look clean and as my dogs walked across it, it left paw prints, which I immediately tried to sweep and then simply hose off, without success. So the only way to keep it clean is to scrub it with warm soapy water every time it gets dirt on it. I live in the country. It's dusty and muddy and dirty. My old wooden deck was painted and lasted 30 years. I could just go out and sweep most of the dirt off and hose most everything else.
The only time I needed to scrub anything was when I'd spill something greasy. I hope this Trex deck lasts as long as my wood deck, but reading these reviews I am doubtful and it certainly won't look as nice. I can also tell you it's not just Trex. I installed a different brand on my front porch and it is just as bad. I went with Trex on the back deck because it seemed to be better quality. I am very disappointed in this product and composite decking in general. Stick with wood.
We spent the money on composite Trex based on the maintenance free and durability claims. It started to cup and fail within 12 months and is a big waste of money! Please stay away from this product!!!!
I wished I could have found this review site prior to purchasing and installing my $15000 Trex deck - Feb 2019. I was lured by the durability and lack of maintenance as advertised. However, after installation, I realized that it is more difficult to remove dirt footprints off the Trex decking than off of regular wood decks. I have scrubbed on knees, power washed the deck three times and followed the customer service step by step instructions with no success. After the deck dries, the dirt footprints remain. What plastic material retains dirt? The customer service says that Trex warranty only food and beverage stain. However, the Trex website even shows a video on how to easily clean off dirt and even concrete off their supposedly easy to clean deck material. I am filing a consumer reports complaint that Trex is false advertising and not standing behind their products. If anyone else have further advise for a class action, please let us all know.
My Trex decking is 10 years old and has substantially deteriorated to the point where it is rough and pitted and the interior core material has become exposed. Since Trex decking is warranted for 25 years, I filed a warranty claim only to find out the quality problem I experienced was systemic and the subject to a Class Action suit against Trex. So Trex agreed to replace the defective decking but decides as a matter of 'policy' that they would only replace 113 of the 144 defective boards arguing that they only replace defective product on a square footage basis, even though acknowledging that there would not be enough boards to replace the defective ones. Are you kidding? I should splice deck boards to comport to their minimized square footage solution? Incredibly frustrating, unresponsive and inane.
Trex Composite Decking Company Information
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- Trex Composite Decking
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