Trex Decking Reviews

We had an expensive Trex deck installed and after a few years the front facia started to warp. Trex blamed the problem on their contractor not following installation instructions and the contractor blamed Trex in that they changed their instructions after the deck was installed. This is pathetic that they point fingers at each other and leave us, the customer, in the middle. Will never purchase products or do business with Trex again.

Installed 2006, Has faded, very dry, some boards warped and mold is present. I got a hold of Trex to get their recommendation for cleaning the entire deck and to seal it. I have not received an answer in six weeks. They asked for pictures which I sent that day and I have received no recommendations. Finally just purchased a product that I thought would be good.

Trex treats their pro members worse than any other decking company on the market. I've been waiting 2 YEARS to hear from my sales rep. He finally reaches out, but can't answer my questions. Agrees to call me back Monday. Never called again. At this point, I won't sell a single product with Trex name on it. Customer service and response times are the worst I've ever come across....

Stay away from Trex Decking. They do not stand behind their product or warranty. After only a year tons of warping. Took pictures. They said it was installed improperly. It was installed to specs. Wouldn't cover product.

Installed the boards and wasn’t easy. Installed 100 and all got ruined from dirt. Did every possible remedy and didn’t work and won’t replace the crappy boards. I highly recommend not using Trex and the awful customer service too.

Our house has Trex Decking stairs going out to the patio. Unfortunately last Thursday we got to experience the heat retention. Our 14 month old was on the deck barefoot, in 59 degree weather and in under 5 minutes suffered 2nd degree burns. My hopes are to make others aware of the safety issue.

I recently had a house built on Lake Oconee in Georgia. Had a large porch and small deck that Trex's decking was installed on. What a terrible product. There are waves throughout areas. Builder tried to fix areas with no success. Builder then removed and reinstalled much of the decking and still bad. Builder came a third time and tried to fix again. Still looks bad. The joist are 9" or less on center. Builder has called Trex but gets no help. I will never use again and I would never recommend.

I purchased Trex transcend deck boards for my new deck. I had an issue with the boards warping and holding water in the center. Every morning when I go outside, the deck boards are covered in water. I filed a claim with Trex, but they would not even come out to look at the issue. Instead, they looked at one picture and denied my claim. I would not do business with a company that does not back their product. They claim their boards don't warp or fade. Both are false.

The local contractor (approved by Trex and listed on their website) was a terrible communicator. My tiny deck took two months to finish and they did not stick to my budget coming back to me twice asking for additional payments. The deck product itself is cheap looking and is already stained by the potted plants on the deck. I'm guessing, because of the fertilizer in the potting soil. Very poor product and I bought the highest grade deck material.

My Trex was professionally installed and faded to white in less than 3 years. Trex warranty is 25 years and prorated to 80% cash reimbursement in years 11 - 13. Mine was only 3 years old and they only offered me 50% reimbursement and wouldn't budge. The product sucks and they don't stand behind their written warranty. DO NOT BUY TREX!

Three years ago when I retired, I could not wait to get my new Trex deck in my backyard, it’s small but it’s perfect. I was so excited. My neighbors were excited. My family was excited. It is tan color and it was just gorgeous. I got it put in in July, I am in Michigan, we didn’t really notice a whole lot the first month but then my granddaughters started crying coming out of the pool and walking on it. We then realized it was burning the crap out of their feet. So I went and bought a big chunk of carpet so in the summer, you have to keep carpeting on it, however, you have to figure out a way to do something with it in the winter because it gets so slippery that I literally had hip surgery due to the third fall. I took this lousy freaking deck. I would not recommend this to my worst enemy.

Our Trex deck is a year old. Starting months ago I noticed squirrels were chewing on the deck. I immediately contacted Trex company. I was told to use critter ridder. Not only have I sprayed, planted plants they supposedly don’t like, purchased the sonic sounders, lights that go on , multiple remedies found online. Parts are so destroyed I’m sick about it. I called Trex again and they simply said I’m sorry. Their engineers need to redo the composite recipe!! Here are a few updated pictures. Go with another product!!

We are not happy with our Trex deck! We put one up about 4 yrs ago and it’s already warping. We made a claim with Trex and they will not stand behind their product. So we spent a lot of money on it because we wanted something to last for a long time. They state they have a 25yr warranty but will not replace it. Not a very happy customer!

I thought by purchasing Trex that it would be put down with no maintenance later. Well the crap buckled up and is not usable. I am going to have to pull this crap up and put real wood down next. Don’t BUY!!! Pure CRAP.

I recently removed my old wood deck and installed Trex decking. It looked great at first. It has only been 1 week since I finished the install and am already seeing scratches from my dog simply walking on it. At this rate I'll be removing the decking and replacing with wood within a year. Had I known the material was so soft and less durable than wood I would have gone a different route. After reading other reviews on the material fading, I am nervous what mine will look like after the sun hits it. Pretty disappointed in the initial performance of the product and very surprised this isn't a common complaint, but maybe it's because there are so many complaints about it fading as that is one of their claims of not fading.

I have only had the deck for a couple of years so I do not know who it will hold up. What I do know is that all the lights keep going out. C/S wants you to mail lights in for inspection. LOL, I have found out from the NJ rep that Trex has had to revamp the light wiring to a better standard. I was promised the new wiring kits gratis but that was weeks ago. Wonder if they will ever send. They should replace all the older version of their lights gratis to all who used if they really were a reputable company.

Installed it on an outdoor patio. Worked within two years or less and I’m having to replace it all. If I posted a picture of what it looks like it would be very painful for the material and might as well have been wet cardboard. Do not buy Trex. Reached out to the manufacturer and it has been radio silence.

Gets too hot in summer and literally burns your feet. Water also never drains that quickly. Just should have gone with wood. We have wood deck as well on other side of house and it's my pets' favorite spot to sit any point of day as it remains cool unlike Trex material deck. Just such a rip off. Never recommend it to anyone. Please think of usability of the deck and see how much your family wants to spend time there. Nobody wants to step on a hot tarmac.

Trex looks good for a year or two. We experience heavy fading, although they say it won’t fade. We called them to see if they would stand behind their product and found they won’t. Terrible customer service, terrible product. Don’t waste your money!

Trex is bad material to purchase, it is not durable. I installed a deck and walked on it as I worked on it. By the end of the job it had dust stains that never came off. Trex does NOT warranty this issue. I have to replace the entire deck at my cost!!! This product is unreliable!!! Do not purchase this material.

I thought I would be getting their new improved product as promised after their prior class action lawsuits. After 10 years it has turned from saddle color to almost white. Their warranty claims that this normal fading which is not what the photos on their website show. This company responds to its problems as inconvenient and does nothing!

I intend to warn any and all consumers know of your lack of service standing by your product. The following will be posted on all the social media I can find I am in the process of replacing a 400 s/f deck comprised of your trex product. After numerous calls and pleading for help I am replacing with AZEK… a product that stands behind it’s quality. Over the past 14 years, your product has taken on water, warped, expanded, contracted and lost all of it’s finish to a pitted condition. A huge investment in a “lifetime” product has deteriorated to a warped mess in less than 14 years. A submission to your claims department found that my nailing 16 OC led to the deterioration? 400s/f of Trex is now in the landfill. I would discourage anyone thinking of buying this product.

The decking was ordered through Lowe's and they provided delivery. There were a few minor scratches and damaged boards where the tie-down straps held the board, but I figured they would be hidden during construction. However, we have not yet even finished installation and my dogs just ran across the deck to go into the yard. It's already scratched. How is this product supposed to last 20 years if it can't even stand up to dog traffic. Imagine moving a heavy patio set into place; will it gouge right through. For $30-$100 per board and the boast of 20 year durability; I am not impressed.

Purchased our Trex Select Wood from local Authorized Dealer FPG Wholesale. Item arrived unpacked, wood slabs were scratched & had horrible stains on the grain. FPG said they were not responsible & Trex would not approve Refund or credit.

I started my project by visiting Trex's website and found a wealth of useful tools, including their Deck Design software. I was able to print my material list and blueprint and took it to Lowe's for an estimate on materials. My deck is 320 sqft. Shortly after I received an email from Trex with a phone # to call if I needed assistance. I called the number and spoke with a Rep who directed me to their installation guide and some videos. I used the Trex Universal Hidden Fasteners and they were absolutely a dream. I did not have to put any holes in my beautiful new deck boards. The ease of installation and the amazing support that Trex offered.

I saved for a long time to have Trex. All the pictures of this clean luxurious looking deck. I just came in and just sat here and cried. $14,000.00 in Materials. It looks horrible, splotchy, dull and looks worn out. It is just weeks old. I called the manufacturer. They gave me the name of a cleaning product. I used it exactly how they recommended. Still looks horrible. I wish I had done wood and just stained it. What a waste of my hard earned money. I never mind paying extra for good quality. This is not how I would ever choose to spend my money again.

Purchased Trex deck fasteners, immediately had issue with screws breaking, adjusted drill not to over torque screws but they still kept breaking. Contacted trex, representative didn't believe that 36 screws broke. Haven't heard from company since, it's been been 6 weeks & counting. Use new tech or versa clip, they are better systems.

We purchased the deck material last July then suddenly we noticed white blotches, contacted TREX. Said to clean with a liquid from Behr, we did. The blotches have returned and no respect from TREX was given. I have numerous e mails back and forth from their representatives with no acknowledgement of their responsibility. Their customer reps are trained to say it’s not their problem, and will not allow any conversations beyond them. This product is terrible. Their company is terrible and lie on their “stand by their product” advertisement. Hopefully if you're reading this and thinking about this product you will be sorry. Buy another brand.

We put a Trex deck on this summer. Let me just tell you we are extremely disappointed. We have to clean it every single day, and by cleaning I mean on my hands and knees scrubbing the footprints off the deck. After scrubbing and drying immediately you can still see the dirt. Had we known this was the case we would have gone with a treated wood deck. Much less maintenance. Trex is way too expensive to be such a poor product. We have contacted trex and they are doing absolutely nothing about it. The website for trex says annual to bi annual cleaning. They say you should be able to clean it with spraying off with a water hose. This is not the case. Please do not buy trex. You will absolutely regret it!

Within a year I have noticed white specks all over my Trex steps where it appears the finish is coming off. Just consistent white dots all over. Even where we don’t walk. We don’t even use the steps that much. Will be contacting my contractor but this isn’t acceptable for the amount of money and supposed high quality.