Follow us:
Get matched with the best Home Warranty for you!
  1. Home
  2. Miscellaneous
ConsumerAffairs Unaccredited Brand

Trex Composite Decking

Winchester, VA

Trex Composite Decking
Overall Satisfaction Rating 1.38/5
  • 5 stars
    4
  • 4 stars
    2
  • 3 stars
    0
  • 2 stars
    18
  • 1 stars
    82
Based on 106 ratings
SHOW RATING DISTRIBUTION

Get matched with the best Home Warranty for you!

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Get trending consumer news and recalls

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Get matched with the best Home Warranty for you!

        Are you this business?

        Trex Composite Decking Reviews

        Sort: Recent
        Filter by: Any

        A link has directed you to this review. Its location on this page may change next time you visit.

        Page 2 Reviews 11 - 20
        Rated with 1 star
        Verified Reviewer
        Original review: June 8, 2019

        I wished I could have found this review site prior to purchasing and installing my $15000 Trex deck - Feb 2019. I was lured by the durability and lack of maintenance as advertised. However, after installation, I realized that it is more difficult to remove dirt footprints off the Trex decking than off of regular wood decks. I have scrubbed on knees, power washed the deck three times and followed the customer service step by step instructions with no success. After the deck dries, the dirt footprints remain. What plastic material retains dirt? The customer service says that Trex warranty only food and beverage stain. However, the Trex website even shows a video on how to easily clean off dirt and even concrete off their supposedly easy to clean deck material. I am filing a consumer reports complaint that Trex is false advertising and not standing behind their products. If anyone else have further advise for a class action, please let us all know.

        50 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: June 7, 2019

        My Trex decking is 10 years old and has substantially deteriorated to the point where it is rough and pitted and the interior core material has become exposed. Since Trex decking is warranted for 25 years, I filed a warranty claim only to find out the quality problem I experienced was systemic and the subject to a Class Action suit against Trex. So Trex agreed to replace the defective decking but decides as a matter of 'policy' that they would only replace 113 of the 144 defective boards arguing that they only replace defective product on a square footage basis, even though acknowledging that there would not be enough boards to replace the defective ones. Are you kidding? I should splice deck boards to comport to their minimized square footage solution? Incredibly frustrating, unresponsive and inane.

        46 people found this review helpful
        Are you this business?
        Rated with 1 star
        Verified Reviewer
        Original review: June 3, 2019

        I purchased $2,994 worth of Trex decking on May 14, 2019 and it's now June 3, 2019 and have yet to hear from Home Depot as to where is my purchase. I called Home Depot 3 times and the last called I asked for the phone number where the products were coming from. I called the company but couldn't tell me when I order was coming in. The gentleman stated that this never happens and yes, I was not convinced. I found this website and lo and behold, it's not a good company. I just wished I found out about this website before purchasing. I'm hoping Home Depot doesn't charge me for stocking fee because there was nothing to stock back. Wish me good luck guys!!!! I promise to warn everyone I know about this.

        34 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: June 1, 2019

        We installed Trex back in 2006-2008 not sure of exact date. It started literally shredding and falling apart. I called and filed a complaint. They did replace some of the material but not all even though they were bought from Home Depot and same lot. 5 years ago the rest started falling apart. I would NEVER ever recommend this brand. It’s absolutely terrible. When they dropped off our material it was across the street and no communication as to when it was arriving. A horrible experience. I’m hoping they go out of business soon.

        29 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: May 31, 2019

        We refinished our deck with the transcends Tiki. After one year the fascia boards started warping. The boards pulled away from the decking 1-2 inches. We took the material back to Outdoor materials and had to purchase new boards. They would not stand behind the warranty and told us they had lots of issues with the fascia boards. We will never buy from them again or this material.

        28 people found this review helpful
        How do I know I can trust these reviews about Trex Composite Decking?
        • 2,175,537 reviews on ConsumerAffairs are verified.
        • We require contact information to ensure our reviewers are real.
        • We use intelligent software that helps us maintain the integrity of reviews.
        • Our moderators read all reviews to verify quality and helpfulness.

        For more information about reviews on ConsumerAffairs.com please visit our FAQ.

        Rated with 1 star
        Verified Reviewer
        Original review: May 21, 2019

        Installed decking and fascia boards now have numerous white spots. Not what material looked like when installed. Trex tells me it is a natural weathering process where composite particles rise and become visible. It is not what I expected and would not have selected Trex if I knew this would happen in less than 7 months of use. Use another product, not Trex. Numerous white specs are readily visible on all boards. ☹️☹️☹️

        23 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: May 6, 2019

        Buyer beware - Trex does not stand behind their warranty and the poor response by their consumer claims department has convinced me to never purchase another of their products. In the summer of 2016 I had over $2000 of Trex composite decking material installed according to their installation guidelines. The decking material has held up well thru 3 Chicago winters (so far). However, the Transcend Composite 2X4s that were used to cap the fencing around the deck have warped. I purchased all the material at Home Depot and they directed me to their local Trex Sales Rep (Brian **) who recommended I submit a claim on the Trex website.

        I filed a claim with the required photos and proof of home ownership on 4/9/19. I followed up on 4/16 and again on 4/26 and was told it was "under review". I followed up again on 5/1/19 and was told it was declined because I had used caulk on the one miter corner. I explained that the caulk was used after the board had warped to protect the underlying fence from water damage and potential rot. Then they said I did not follow the installation guidelines requiring a screw 1 inch from the edge of the board. That also was incorrect with evidence in the photos I provided. Then they said they declined it because it should have been installed using 2 screws 1 inch from the edge.

        I requested the claim be escalated. It was again declined using the same reasoning: #1 using caulk, #2 failure to use a screw 1 inch from the edge (also not true) and finally, #3 failure to use 2 screws 1 inch from the edge. I explained that all 3 of the composite 2X4s were installed at the same time using the same method. However, not all of the edges of the 3 boards warped. This could have been easily resolved for less than $53/board. Instead of gaining a lifelong customer, I will no longer use a Trex product and will recommend anyone who asks that Trex does not stand behind their warranty.

        Read full review
        39 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: May 6, 2019

        We purchased the Trex in 2008, and it was an expensive mistake. The product fades, warps, holds water, molds terrible, and now it's literally falling apart! We have a large deck, and replacing only the bad boards isn't an option since there is so much damage and fading the new boards will look like a completely different product. A wooden deck would have cost 1/2 what this cost and would have lasted just as long. Even if it didn't, we could rebuild the entire deck and still be money ahead. VERY unhappy with this product!!

        37 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: May 1, 2019

        The deck is horrible. Falling and molding. No replacement. Offered 10 cents per linear foot. Do not use. The decking failed in under a year. I now have a backyard and front door that to this day is an eyesore. I will never recommend this product or buy again. A lot of money and time wasted. Shame on Trex.

        44 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: April 30, 2019

        DO NOT USE TREX FOR YOUR DECK PROJECT!!! The company will fail to stand behind their warranty, using every excuse in the book to deny your warranty claim. Anyone considering Trex, please contact me first, and I will send you pictures of the $60,000 project at my house that is a total joke less than three years later!

        89 people found this review helpful
        Loading more reviews...

        Trex Composite Decking Company Information

        Company Name:
        Trex Composite Decking
        Website:
        www.trex.com

        Make the best choice, every time

        Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

        Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

        Thank you

        Keep an eye on your inbox, the latest consumer news is on its way!