Trex Decking Reviews

Avoid Trex. A board on my deck developed a significant crack in under a year. This is a product sold for outdoor use—if it cannot handle ordinary weather exposure (sun, temperature swings, moisture), then it is not fit for its intended purpose. The response to my claim was to blame an unspecified “external element,” with zero detail or evidence. That is not an explanation—it’s a deflection. For an exterior decking product, calling normal environmental conditions “external damage” is unreasonable and raises serious questions about how the company stands behind its materials.

I called to plan my deck out and they were so helpful in selecting what color and decking line would work best for me.

I am writing to share my experience with Trex Foggy Wharf composite decking in the hope of helping others make an informed decision before investing in this product. My deck is only three years old, and despite being marketed as “low maintenance” and “stain resistant,” it has developed persistent, unsightly stains simply from wet leaves falling on it. These stains appeared despite regular cleaning and proper care. When I contacted Trex about the issue, I was surprised and disappointed to learn that they refused to stand behind their product. Their explanation was that the stains were caused by “environmental factors,” specifically leaves — something any outdoor deck will inevitably encounter. In other words, Trex is selling an outdoor decking product that they will not warranty against normal outdoor conditions.

We purchased Trex Transcend Decking from a reputable distributor and had it installed August 2023. The installation was performed by a professional and highly rated contractor. Within one year we observed major warping of all the Fascia Boards. We contacted Trex directly regarding warranty and submitted all requested information. We received a lengthy response denying our claim. Trex claiming the issue was due to improper installation. Interestingly we have Extra Fascia boards leftover that were not installed and stored indoors that also warped! The product is faulty period! Trex refuses to do the right thing! Absolutely would not recommend this company for anything!

I am a Professional carpenter and deck builder of 42 yrs now. I have had the displeasure of dealing with Trex products about 15 times. Never a truly Positive experience with their products. One headache after another. No matter what is said, they Can crack or break in sub-44 temps. On a 12 x 16 deck I must build the frame structure a little smaller and trim some as at least 4-8 deck planks (boards)) will be from 1/2-7/8 inch shorter than the rest. Now for these p*&s poor hiden fastener screws. They strip out the drive head Extremely easily. Out of 250 screws about 64 of them stripped the head before it even got a good bite into the wooden deck joist. The Only way to remove them without damage to the wood is Yep, with pliers. Very irritating and time consuming. Now this Co Knows this and for years have done ? to correct the problem.

Six years ago we hired a contractor that was a certified Trex installer. We found their information on Trex's website. Our Trex fascia began to warp and fail so we submitted a warranty claim to Trex. Trex responded that our project was installed incorrectly and they would not cover the needed repairs. The installer claims Trex is lying and changed their install directions after our project was complete. It's been a nightmare dealing with Trex and their "certified installer - CFC." I would not buy Trex again. We've wasted thousands of dollars and many hours of time trying to fix their mistakes and deal with their installers. I would look to another brand for outdoor decking.

While Trex decking and railings are pretty good product, the process of buying accessory products at Trex.com is terrible. Don't know if any of you have gone through the purchase or return process at Trex.com, but my advice is, don't bother. Go through one of the box stores, Amazon.com or Decksdirect.com. Do not buy directly from Trex.com. They are inferior at the return process.

We had an expensive Trex deck installed and after a few years the front facia started to warp. Trex blamed the problem on their contractor not following installation instructions and the contractor blamed Trex in that they changed their instructions after the deck was installed. This is pathetic that they point fingers at each other and leave us, the customer, in the middle. Will never purchase products or do business with Trex again.

Installed 2006, Has faded, very dry, some boards warped and mold is present. I got a hold of Trex to get their recommendation for cleaning the entire deck and to seal it. I have not received an answer in six weeks. They asked for pictures which I sent that day and I have received no recommendations. Finally just purchased a product that I thought would be good.

Trex treats their pro members worse than any other decking company on the market. I've been waiting 2 YEARS to hear from my sales rep. He finally reaches out, but can't answer my questions. Agrees to call me back Monday. Never called again. At this point, I won't sell a single product with Trex name on it. Customer service and response times are the worst I've ever come across....