Trex Decking Reviews

My wife and I built a new home in 2023 and our builder used Trex for our deck. Shortly after we moved in we noticed pools of water after it rained. The boards have warped significantly! If you sight down the length of the boards it looks like a roller coaster! When I called Trex I was told that it was the installer's fault for the deck not being constructed correctly. We used a quality builder with a longterm reputation for building beautiful homes. I can also remember our builder telling me at the time of the deck being built that this subcontractor was one of the best. So I will not be convinced that the fault is with the builder or sub. When I see the overwhelming negative reviews it tells me the problem is with the Trex product...not with the framing!!

Every board is curling and bellying with water accumulation in the middle that molds. It is getting worse as the year is going on. The deck is not even 2 years old and can't seem to get any help from Trex.

**UPDATE** Previously wrote a 1 star review in June 2026 on my Trex deck purchased 20+ years ago indicating poor quality boards. Intended to just warn of what the product was like after all the years. Unexpectedly, customer service (Brandi) reached out to me and guided me through a claim process. I was then contacted by a Claims rep (Mike). I just received a voucher to replace all the boards. I must say I was impressed with Brandi and Mike and Trex in making it whole as I really never expected for Trex representatives to read reviews. This is the first company that has ever reached out to me especially after 20+ years. Kudos Trex. I have been telling everyone I can about Trex and their customer service. Truly impressed.

I would give it less than a 1 star review if I could. Every board that was installed less than a year ago is cupped. Water stands on every board after a rain storm. Between the company, the seller, and the instraller, they finally agreed to replace the decking. Installers showed up today and all of the new boards that had been delivered were also cupped. The constant refrain is that "it's normal; within tolerance; etc." Do not ever use this junk if you are in an area that gets any ice because you will not be able to remove the ice. And if you get rain, you can either wait until it evaporates or you can take out a leaf blower and blow it off. Worst home improvement product ever made.

Warning! This product is not worth the extra cost. We have the Trex saddle from Lowe’s. After researching our options between wood and composite we decided to spend the extra money to assure longevity and quality. We built COVERED backyard and front porch decks 3 year’s ago. The contractor did a good job with the build but the trex product is the issue. We cannot get it to look clean. It looks good wet but when dry it looks dirty and dingy. The FIRST time I cleaned it with a deck cleaner that was recommended by Lowe’s where purchased. It didn’t work.

This Trex deck gets so hot in the sun that everyone burns their feet on it!! Absolutely horrible! Total junk! Garbage. Don’t use it. Who cares if it looks good. You can’t walk on it! The dogs avoid it too. Unbelievable that they sell this crap! Should be outlawed.

Customer service outstanding! Unexpectedly received a response from Trex customer service rep (Brandi) and she guided me through a warranty claim. I received a voucher replacing all boards (76). Truly a reputable company and warranty. Thank you for your prompt action.

I purchased Trex decking 3 years ago and the top deck boards are great. No fading or wear and have remained flat. However the facia boards are NOT GOOD, they are warping at the edges and pulling the screws right out of the wood below. I can’t even tighten them down because it stripped the wood so the screws can’t bite into the wood. I am sending pictures to show how awful it looks. I would not recommend this product because of the problems with the vertical facia boards!

Our issue is with the Trex Signature Charcoal black railings. Trex states best railings for coastal regions to withstand the salt breezes. We live in SE Michigan and they now are a gray color, only charcoal black when wet. They state it's the lighting, how the sun shines on it and any excuse to not honor the warranty. Even more upsetting is we paid $500 for the gate. We filed warranty on the hinges and the latch. Nowhere in our paperwork it says they don't warranty those because they are not from Trex to contact the Co who makes them. Again we don't warranty them, just weathered. Most people just paint them. $500 for this garbage. Trex warranty service also never sent anyone out to look at the actual railings. They wanted pictures. You can see the color difference wet to dry black to gray. Totally disgusted at the entire warranty claim process and lack of accountability and the garbage you would never know Trex purchases added to railings.

Avoid Trex. A board on my deck developed a significant crack in under a year. This is a product sold for outdoor use—if it cannot handle ordinary weather exposure (sun, temperature swings, moisture), then it is not fit for its intended purpose. The response to my claim was to blame an unspecified “external element,” with zero detail or evidence. That is not an explanation—it’s a deflection. For an exterior decking product, calling normal environmental conditions “external damage” is unreasonable and raises serious questions about how the company stands behind its materials.

I called to plan my deck out and they were so helpful in selecting what color and decking line would work best for me.

I am writing to share my experience with Trex Foggy Wharf composite decking in the hope of helping others make an informed decision before investing in this product. My deck is only three years old, and despite being marketed as “low maintenance” and “stain resistant,” it has developed persistent, unsightly stains simply from wet leaves falling on it. These stains appeared despite regular cleaning and proper care. When I contacted Trex about the issue, I was surprised and disappointed to learn that they refused to stand behind their product. Their explanation was that the stains were caused by “environmental factors,” specifically leaves — something any outdoor deck will inevitably encounter. In other words, Trex is selling an outdoor decking product that they will not warranty against normal outdoor conditions.

We purchased Trex Transcend Decking from a reputable distributor and had it installed August 2023. The installation was performed by a professional and highly rated contractor. Within one year we observed major warping of all the Fascia Boards. We contacted Trex directly regarding warranty and submitted all requested information. We received a lengthy response denying our claim. Trex claiming the issue was due to improper installation. Interestingly we have Extra Fascia boards leftover that were not installed and stored indoors that also warped! The product is faulty period! Trex refuses to do the right thing! Absolutely would not recommend this company for anything!

I am a Professional carpenter and deck builder of 42 yrs now. I have had the displeasure of dealing with Trex products about 15 times. Never a truly Positive experience with their products. One headache after another. No matter what is said, they Can crack or break in sub-44 temps. On a 12 x 16 deck I must build the frame structure a little smaller and trim some as at least 4-8 deck planks (boards)) will be from 1/2-7/8 inch shorter than the rest. Now for these p*&s poor hiden fastener screws. They strip out the drive head Extremely easily. Out of 250 screws about 64 of them stripped the head before it even got a good bite into the wooden deck joist. The Only way to remove them without damage to the wood is Yep, with pliers. Very irritating and time consuming. Now this Co Knows this and for years have done ? to correct the problem.

Six years ago we hired a contractor that was a certified Trex installer. We found their information on Trex's website. Our Trex fascia began to warp and fail so we submitted a warranty claim to Trex. Trex responded that our project was installed incorrectly and they would not cover the needed repairs. The installer claims Trex is lying and changed their install directions after our project was complete. It's been a nightmare dealing with Trex and their "certified installer - CFC." I would not buy Trex again. We've wasted thousands of dollars and many hours of time trying to fix their mistakes and deal with their installers. I would look to another brand for outdoor decking.

While Trex decking and railings are pretty good product, the process of buying accessory products at Trex.com is terrible. Don't know if any of you have gone through the purchase or return process at Trex.com, but my advice is, don't bother. Go through one of the box stores, Amazon.com or Decksdirect.com. Do not buy directly from Trex.com. They are inferior at the return process.

We had an expensive Trex deck installed and after a few years the front facia started to warp. Trex blamed the problem on their contractor not following installation instructions and the contractor blamed Trex in that they changed their instructions after the deck was installed. This is pathetic that they point fingers at each other and leave us, the customer, in the middle. Will never purchase products or do business with Trex again.

Installed 2006, Has faded, very dry, some boards warped and mold is present. I got a hold of Trex to get their recommendation for cleaning the entire deck and to seal it. I have not received an answer in six weeks. They asked for pictures which I sent that day and I have received no recommendations. Finally just purchased a product that I thought would be good.

Trex treats their pro members worse than any other decking company on the market. I've been waiting 2 YEARS to hear from my sales rep. He finally reaches out, but can't answer my questions. Agrees to call me back Monday. Never called again. At this point, I won't sell a single product with Trex name on it. Customer service and response times are the worst I've ever come across....

Stay away from Trex Decking. They do not stand behind their product or warranty. After only a year tons of warping. Took pictures. They said it was installed improperly. It was installed to specs. Wouldn't cover product.

Installed the boards and wasn’t easy. Installed 100 and all got ruined from dirt. Did every possible remedy and didn’t work and won’t replace the crappy boards. I highly recommend not using Trex and the awful customer service too.

Our house has Trex Decking stairs going out to the patio. Unfortunately last Thursday we got to experience the heat retention. Our 14 month old was on the deck barefoot, in 59 degree weather and in under 5 minutes suffered 2nd degree burns. My hopes are to make others aware of the safety issue.

I recently had a house built on Lake Oconee in Georgia. Had a large porch and small deck that Trex's decking was installed on. What a terrible product. There are waves throughout areas. Builder tried to fix areas with no success. Builder then removed and reinstalled much of the decking and still bad. Builder came a third time and tried to fix again. Still looks bad. The joist are 9" or less on center. Builder has called Trex but gets no help. I will never use again and I would never recommend.

I purchased Trex transcend deck boards for my new deck. I had an issue with the boards warping and holding water in the center. Every morning when I go outside, the deck boards are covered in water. I filed a claim with Trex, but they would not even come out to look at the issue. Instead, they looked at one picture and denied my claim. I would not do business with a company that does not back their product. They claim their boards don't warp or fade. Both are false.

The local contractor (approved by Trex and listed on their website) was a terrible communicator. My tiny deck took two months to finish and they did not stick to my budget coming back to me twice asking for additional payments. The deck product itself is cheap looking and is already stained by the potted plants on the deck. I'm guessing, because of the fertilizer in the potting soil. Very poor product and I bought the highest grade deck material.

My Trex was professionally installed and faded to white in less than 3 years. Trex warranty is 25 years and prorated to 80% cash reimbursement in years 11 - 13. Mine was only 3 years old and they only offered me 50% reimbursement and wouldn't budge. The product sucks and they don't stand behind their written warranty. DO NOT BUY TREX!

Three years ago when I retired, I could not wait to get my new Trex deck in my backyard, it’s small but it’s perfect. I was so excited. My neighbors were excited. My family was excited. It is tan color and it was just gorgeous. I got it put in in July, I am in Michigan, we didn’t really notice a whole lot the first month but then my granddaughters started crying coming out of the pool and walking on it. We then realized it was burning the crap out of their feet. So I went and bought a big chunk of carpet so in the summer, you have to keep carpeting on it, however, you have to figure out a way to do something with it in the winter because it gets so slippery that I literally had hip surgery due to the third fall. I took this lousy freaking deck. I would not recommend this to my worst enemy.

Our Trex deck is a year old. Starting months ago I noticed squirrels were chewing on the deck. I immediately contacted Trex company. I was told to use critter ridder. Not only have I sprayed, planted plants they supposedly don’t like, purchased the sonic sounders, lights that go on , multiple remedies found online. Parts are so destroyed I’m sick about it. I called Trex again and they simply said I’m sorry. Their engineers need to redo the composite recipe!! Here are a few updated pictures. Go with another product!!

We are not happy with our Trex deck! We put one up about 4 yrs ago and it’s already warping. We made a claim with Trex and they will not stand behind their product. So we spent a lot of money on it because we wanted something to last for a long time. They state they have a 25yr warranty but will not replace it. Not a very happy customer!

I thought by purchasing Trex that it would be put down with no maintenance later. Well the crap buckled up and is not usable. I am going to have to pull this crap up and put real wood down next. Don’t BUY!!! Pure CRAP.

I recently removed my old wood deck and installed Trex decking. It looked great at first. It has only been 1 week since I finished the install and am already seeing scratches from my dog simply walking on it. At this rate I'll be removing the decking and replacing with wood within a year. Had I known the material was so soft and less durable than wood I would have gone a different route. After reading other reviews on the material fading, I am nervous what mine will look like after the sun hits it. Pretty disappointed in the initial performance of the product and very surprised this isn't a common complaint, but maybe it's because there are so many complaints about it fading as that is one of their claims of not fading.

I have only had the deck for a couple of years so I do not know who it will hold up. What I do know is that all the lights keep going out. C/S wants you to mail lights in for inspection. LOL, I have found out from the NJ rep that Trex has had to revamp the light wiring to a better standard. I was promised the new wiring kits gratis but that was weeks ago. Wonder if they will ever send. They should replace all the older version of their lights gratis to all who used if they really were a reputable company.

Installed it on an outdoor patio. Worked within two years or less and I’m having to replace it all. If I posted a picture of what it looks like it would be very painful for the material and might as well have been wet cardboard. Do not buy Trex. Reached out to the manufacturer and it has been radio silence.

Gets too hot in summer and literally burns your feet. Water also never drains that quickly. Just should have gone with wood. We have wood deck as well on other side of house and it's my pets' favorite spot to sit any point of day as it remains cool unlike Trex material deck. Just such a rip off. Never recommend it to anyone. Please think of usability of the deck and see how much your family wants to spend time there. Nobody wants to step on a hot tarmac.

Trex looks good for a year or two. We experience heavy fading, although they say it won’t fade. We called them to see if they would stand behind their product and found they won’t. Terrible customer service, terrible product. Don’t waste your money!

Trex is bad material to purchase, it is not durable. I installed a deck and walked on it as I worked on it. By the end of the job it had dust stains that never came off. Trex does NOT warranty this issue. I have to replace the entire deck at my cost!!! This product is unreliable!!! Do not purchase this material.

I thought I would be getting their new improved product as promised after their prior class action lawsuits. After 10 years it has turned from saddle color to almost white. Their warranty claims that this normal fading which is not what the photos on their website show. This company responds to its problems as inconvenient and does nothing!

I intend to warn any and all consumers know of your lack of service standing by your product. The following will be posted on all the social media I can find I am in the process of replacing a 400 s/f deck comprised of your trex product. After numerous calls and pleading for help I am replacing with AZEK… a product that stands behind it’s quality. Over the past 14 years, your product has taken on water, warped, expanded, contracted and lost all of it’s finish to a pitted condition. A huge investment in a “lifetime” product has deteriorated to a warped mess in less than 14 years. A submission to your claims department found that my nailing 16 OC led to the deterioration? 400s/f of Trex is now in the landfill. I would discourage anyone thinking of buying this product.

The decking was ordered through Lowe's and they provided delivery. There were a few minor scratches and damaged boards where the tie-down straps held the board, but I figured they would be hidden during construction. However, we have not yet even finished installation and my dogs just ran across the deck to go into the yard. It's already scratched. How is this product supposed to last 20 years if it can't even stand up to dog traffic. Imagine moving a heavy patio set into place; will it gouge right through. For $30-$100 per board and the boast of 20 year durability; I am not impressed.

Purchased our Trex Select Wood from local Authorized Dealer FPG Wholesale. Item arrived unpacked, wood slabs were scratched & had horrible stains on the grain. FPG said they were not responsible & Trex would not approve Refund or credit.