Toro Lawn Mowers Reviews

Bought Toro recycler Lawn mower from Home Depot May 2013. Nothing but problems since day one. Mower would run then die in the middle of my mowing job. This has happened too many times to even remember. Took it back several times to Authorized Service Dealer. They would say it's fixed and blamed it on the gas. I use fresh gas with a stabilizer. Toro customer service just awful to deal with. They won't take my lemon back. Lawn mower is back one more time so that their factory service people can talk to my service dealer. My guess is that they will again blame it on the gas. So you will see a pretty new looking lawn mower on my tree lawn during trash day soon. Worst $340 I ever spent. Never will I ever buy a Toro product.

The frustration of breakdowns. The frustration of a lack of customer service, or parts. Hint: sell something that breaks, then sell the parts that break. Sell common parts, even if you engineered it poorly. I had a dealer tell me that it was too new at one point to get parts, then a couple years later say it was obsolete and they no longer stock parts. This is my last Toro product. The rear drive axles break easily and are the size of heavy wire. It is also noted in other blogs that these models have inferior axles. Breakage is common.

Heard from Toro. Electric start problem was solved as wires to the battery were loose. Taped them on that should solve that problem. Still have a problem with clumps of grass coming out the front of the mower.

I bought a Toro Zero Turn mower 2 weeks ago, finally arrived --- Toro would not tell me when it would arrive--even after they shipped it. It arrived. I did one loop around the yard and the belt broke. Toro will not tell me when I can get a new belt. Attention everyone. Toro has no service. They will not tell you when something will arrive or get done. You really do not want this frustration. I have had Toro units in the past and the quality is good, so that is why I bought this. My mistake.

I purchased a Toro Recycler less than a year ago from Home Depot which came with a 3 year guarantee and advertised a one-pull start. It did not start in the spring. The spark plug and filter were new, gas was new, oil was good. I took it to the area warranty service was informed it would be 4-6 weeks before they could look at it, and it only covered $140 service. I was required to put $40 down. The man ahead of me was purchasing a new carburetor for the same model. As I left, I walked by the mowers in queue and there many others just like mine. I am now deciding whether to cancel the repair and purchase another make from a different store vs. paying a mowing service during the rainy season.

I ordered a lawnmower online and found out they taxed me for state tax and for freight that was supposed to be free and a county charge that I have never been charged for. Then they sent me to a site to cancel my order that I can't find. Very poor customer service! Found the site today called them and they told me they couldn't help me again because the order # they gave me isn't right. The most ridiculous Customer Service (or lack of it) I have ever dealt with. Just terrible...

Bought new 3 years ago brand new. Used it every year - ran good. Valve seat fell out today, tore up engine. Was told by the mechanic this was pretty common for that engine. They start out hard to start, don't want to start at all - sometimes run, sometimes don't.

PLEASE let me know if there is a class action lawsuit and I will gladly join. I bought a brand new lawn mower and it's only about 1.5 years old. 6.75 motor and "guaranteed to start”. It's not starting today and I've barely used it as my lawn isn't that big and takes a while to grow anything worth mowing. This is misleading and ridiculous. I don't have bad gas in it and I shouldn't have to replace anything yet. Filter is good and oil is full. Now I have to waste money to get it fixed!!

I purchased new, Toro Guaranteed Start lawn mower from Home Depot. Guaranteed Start feature is anything but a guarantee. Mower is not a guaranteed start whatsoever. The consumer is misled and left out in the cold if the mower will not start as guaranteed! This particular mower has been in the shop 2 times for a total of $100.00 in repairs while still under "factory warranty". The owners manual is followed as directed. However, the repairs are not covered, how??? Begging Toro to take mower back for refund or exchange and they will not. Stuck with a faulty Toro machine, out $350.00, no support from customer service, poor communication from authorized Toro dealer, mislead advertisement of Guarantee Start and an overall horrible Toro experience.

We have been dedicated Toro owners for many, many years. We have had snow blowers that have lasted 30+ years & lawn mowers that have held up for up to 15+ years and have always been pleased with our Toro products up to now. We feel that we have a lemon. We are debating, if we have to replace this lawn mower, as to whether we want to take a chance & purchase another Toro or another brand. We take great care of our Toro equipment, cleaning the lawn mower after each use.

Toro Model 51609 electric Leaf Blower - Unit has been used only a few times and the power dial switch burned up. A piece of junk and the last Toro product I buy. Home Depot should quit selling them.

I purchased a Toro walk behind mower within the last six months. I had been told of how good the company and products supposedly are, but I recently had the belt come loose for the self-propelling function. I took it to the authorized Toro dealer where I purchased it. They were able to repair without a belt replacement. I was charged for the repair since the supposed 2 year warranty didn't cover such repairs, even though the warranty states it covers the cost of parts and labor for 2 years. I also contacted Toro's customer support, and my complaint fell on deaf ears. With such a wonderful first customer experience with Toro, it will be the last Toro product I will ever purchase.

I bought a Toro String Trimmer in April 2013 with a three year warranty. The warranty says they will "repair or replace" it if it breaks down within the warranty period. I took it to an authorized repair shop and after a week was told that the problem was not covered by warranty. He said he wasn't sure what was wrong with it, but he thought it was a bad carburetor that needed replacement. He didn't take the carburetor off because he knew Toro would not pay him for his time. He also said that if he says it is a defective part he has to prove it to Toro, and they could dispute his opinion and not reimburse him for his time and labor. They (Toro Customer Service) say he has "full authority" to determine if it's covered under warranty, he says the people he calls in technical service make the determination.

Purchased a Toro Time cutter SS4225, Sku#0000-947-622 mower on May 1, 2015, from Home Depot in Covington, TN. Was delivered May 4, 2015. On July 22, a front tire was flat. I inflated to proper PSI. Then on Aug. 5th, the tire was flat again. So, I put soapy water on it and discovered a slow leak in middle of tire from a small pinhole. I called Toro customer care on Aug. 6th explaining the problem and was told I would have to go to a service center. On Aug. 7th, I carried the wheel to a service center and was told they usually patched the tire. I insisted on a new tire because I felt like the tire was defective. They called Toro and I was told they would send a new tire, but I would have to pay freight and mounting charges, which I declined because I felt I should not have to pay anything. I then called Toro customer care again explaining the problem and was told they would not do anything because of a 90-day warranty.

I purchased in July 2015 a new push Toro lawn mower from Home Depot. Dropped over $400.00 for the mower. First two times I mowed the lawn, it started on about the 4th pull. The 3rd time I went to mow, it would not start. Went online to see what the possible problem may be. They indicated that a bolt that holds the bowl to the carburetor sometimes can clog. So, I removed the bolt and cleaned the valve holes with a piece of wire. Put bolt back in and it started right away. Two weeks later, I was going to mow the yard again. Would not start!! I pulled until my arm nearly fell off. I took it back to Home Depot for a refund. This new READY START engine is not worth buying. I have always been a B&S fan, but no more. I do not want to have to work on my mower every time, before I can mow my yard..

I purchased model 20332 on 4/19/15. Had to take it back to Home Depot on 5/13/15 after using it twice for failure to self-propel. Got a brand new one in June & already had service repair due to failure to start (misfire issue). Nevertheless, that issues was addressed. However now the self-propeller stopped working on the new one. Spoke to Toro manager Kevin who refused to provide his last name and they only thing he says is take it to a Toro dealer for service. I asked, "what does Toro provide for customers who are completely inconvenienced three times in a 5-month span?" and he said nothing. After paying $380.54 for this mower that has issue after issue, that's what I got - "nothing." Now I get to pay someone again to transport this mower to get serviced, pick it up, bring it back to my house. Now the icing on the cake, the Toro Service Repair Shop is a few weeks behind and 30 mins away. Man!

Since my old Toro mower was pretty old I decided to bite the bullet and get a new one. The new one has a 22" width and has 7.25 hp and it's equipped with electric start. I figured I had everything I would ever need. I guess they thought they were making some improvements from their older model but here are the Cons that I have with the new one. Grass squirts onto the top of the deck from the top of the bag opening. So much gets onto the deck that I have to remove it several times while mowing. Bad design. Even if the bag is only partially full all of the grass sits right at the front on the bag. Don't know why it doesn't get tossed to the rear of the bag. So every time you remove the bag you're picking up grass that falls out of the bag.

Toro ss3200 zero turn - This riding mower has been in the shop every season I've had it since 2012. The starting system is falling apart piece by piece. I have had to replace battery, braking system, battery cables, and now the solenoid. Toro refuses to stand behind their product nor can I get any satisfaction from Heinold and Feller dealer in Valparaiso, Indiana.

Okay. A lot if not most of the bad reviews (deserved) of the Toro 20371 high wheel self propelled lawnmower are all over the inability to start / stay running after the mower ages a little... sometimes months, sometimes years. And the problem I found will stop it cold every time. It is NOT old gas, sitting gas, bad gas. It is NOT dirt in the carburetor unless you run it in a dusty area without the air filter... clean it once a year. It has nothing to do with changing the oil. I am running Mobil 1 synthetic in the engine. I first switched out the spark plug for a new one after the problem of stalling frequently or hard starting developed. There was NO change after cleaning the filter, carburetor, changing the plug, and changing the oil.

I bought my Toro Lawn Mower in the summer of 2012. The first summer using it was fine. (I mean it was brand new!!) However, after the 2nd summer the mower started acting up. Sometimes it would not start. Other times it would start but putter rather than run. I made sure the mower had new clean gas before mowing. The oil was fine. Having a mower for only one year, one does not expect to see these problems. Now having it almost 3 years, the mower starts but then stops. It does not keep running for more than a few seconds. Sometimes not starting at all.

We bought a Personal Pace Recycler 22 in Aug. 2013 from Home Depot. Issues started in spring 2014, where after several spring mowings, the mower would barely start but wouldn't continue to run, with several trips to local service center. Toro & the service facility blamed everything on bad gas. Toro finally paid for half of one service visit, but after several additional issues, our local service facility said they never wanted to see the mower again. It was only after taking matters into my own hands that the issues became clear. Part of the issue was indeed related to bad gas, but Toro is to blame here with a design flaw and omission of a simple fuel filter.

I spent a lot of money on a product, Toro Z Master Zero Turn 48 cut mower, that I thought would last me a great length of time since I had just purchased 3 flat acres of land and built a home. I was really shocked when I had to drop $2100 on new Hydraulics after 7 years and only 313 hours. This was supposed to be a commercial mower performing residential lawn work and the customer service manager said because I had not changed the hydraulic fluid yearly that the parts would not be covered. I get that yearly maintenance is required. I performed the standard oil changed, blade sharpening etc. every 50 hours. But if Toro thinks the hydraulic fluid needs to be changed every 50 hours, which is what I average per year, then they wouldn't sell to anyone with a business. I have a Toro Personal Pace push mower I had for my last yard, 0.5 acres but I am thinking I should switch brands now. Not a happy Toro customer any longer.

I bought a Toro lawn mower 20016 at Home Depot back in 2004. It has run without any problem since I bought it. I do give a yearly maintenance as changing oil, spark plug and cleaning after several uses. The only problem I have is the bag that it do stay with the machine while in use. What I do - clean it and continue. The problem that I have now (after ten years of use) is the cable traction that broke and cannot put a new one they are too long or I am doing something wrong. I am using #105-1845 from partstree.com.

I am 57 yrs old. Always mowed my lawn myself. Bought this mower (Toro 22" self propelled mower) from Home Depot 2 yrs ago, took it back after 3 months. Would not stay running then got to where it would not crank. The gentleman advised me to clean the carburetor. I did. That helps for about 6 mows. Now it started smoking at random times and running rough, AGAIN!!! The absolute worst machine I have ever owned. Now I am stuck with a 2-yr old piece of junk. Can't sell it and not worth rebuilding. I will not buy another Toro because of the lack of dependability this one has. Good luck if you have one.

I purchased a Toro SR 4 Super Recycler with the Kohler Engine, about 4-5 yrs ago, for about $450+. I have to say that the first yr it ran excellent. After the second year and using Ethanol gas I started to notice a little hesitation in starting and eventually Gas leaking out of the Mower through the Carb/Air filter. It took me a while to realize that gas was leaking completely out of the tank when it was not being used, so I just have to fill it with enough gas every time I use it. Also have to change the AF about 2x a yr because the leaking gas ruins the foam gasket around the air filter

I bought a Toro lawnmower online, in May 2015. Toro requires you to designate a dealer. I designated Westbank Lawnmower, LLC on Terry Parkway in Terrytown, LA. The lawnmower arrived in a cardboard box which was falling apart. I noted that the cable that engages the wheel for driving assistance was broken. This was mentioned in the literature enclosed. I figured that this must be a common occurrence. Took the lawnmower to Westbank Lawnmower, LLC. Their first response was to tell me that I should have bought it from the store for the same price and it would be assembled properly if had I bought it from their store in the first place. They asked me for proof of purchase. I did not have it with me but I would email them the same day, which I did.

I also have this product. I purchased it 3 years ago and it has been in the repair shop at least twice a year. Frankly, I could have used a lawn service for the annual cost of repairs on this piece of garbage. Home Depot takes no responsibility - they just sold it. Toro takes no responsibility. Stay away from this mower.

After the dealer had my mower since may 3 of 2015, today I'm told that your company Toro will not honor the warranty! I paid cash for this new mower Sept 23, 2012. Could only use it a couple of times as grass cutting was coming to an end. Used it all last summer and then towards the end of the summer it started to smoke, why I don't know. Put it in the shop where I bought it. Now today being the 11th of June 2015, I'm told motor not covered! I was told that the air filter needed to be changed it was plugged. How could that be when I used a wet dry vacuum to clean it after I cut the grass! Maybe the mower was used only about 30 hours, now it takes a crap? What kind of junk are you people putting out? Never again will I ever buy another Toro product again! If some ask's me about Toro mower's, well all I'm going to say is "don't waste your money, Toro does not honor it's warranty"!!!!!!

Do you remember the days when Spring came and you put fresh gas in your lawn mower, changed the oil and spark plug, cleaned your air filter and you were good to go? If you do, then the Toro 22in Recycler Mower is NOT for you. I purchased one new in April 2012 and it has suffered from chronic problems, most of which center around the finicky and erratic Kohler Engine, ever since it came out of the box. If you purchase this machine, expect it to require the services of a professional mechanic on an annual basis, and don't be surprised if your annual maintenance and repair costs regularly exceed $100.

Toro super recycler - I bought this mower a little over a year ago to replace an old Lawn-Boy that I had had for years. The Lawn-Boy was an awesome mower but died after 18 years of use. The new Toro was ok for a few weeks but then began to run poorly. This year, it still runs poorly and it hardly picks up any grass. It just leaves large clumps of grass in my yard instead of putting it in the discharge bag. For how expensive the mower was, I was hoping it would work a whole lot better than it does.

Bought new from Home Depot, the 22 inch recycler front drive runs well. What it does not do is keep grass in the bag. The top seal is exactly worthless and shoots grass EVERYWHERE. Then when you take the bag off to stow there are sectioned baffles in the bag lid on the mower, inside lid and out, that fill up with grass. What a mess. Designers for Toro need one of these placed firmly where the sun doesn't shine. The absolutely most worthless mower in my life.

Was cutting grass today and the seat on the mower (Toro Zero turn Mower) slid forward with no warning. Found the hinge on the seat was broken. Lucky that I did not slide off mower or step to the ground with mower running. Has anyone else had this same problem? Saw online same problem. Is there a safety issue on this?

After waiting a month for the Toro 30" double blade mower and paying $1,000, it stopped running after 30 minutes the first time mowing. It took 45 minutes to cool and I was able to start it again. I called the dealer who suggested a few things to look for and said he would make it right if it didn't run, but wouldn't be able to look at it for a couple of weeks since he's so busy with other mowers. I asked for a new mower, but he said Toro would NOT replace the mower with a new one. I tried mowing again for the 2nd time. It ran for 40 minutes and died. After 30 minutes of cooling, it ran again for 40 minutes and died again. There seems to be a vapor lock problem as the gas is not getting to the fuel filter and the engine is running very hot. I will be returning the mower to the dealer today.

On April 14, 2015 I brought my Toro lawn mower Model 20197, Serial #310003988 to Center Hardware in Berlin, Connecticut since the self-propelled function was working. Center Hardware is the authorized dealer and repair facility where I purchased the mower. I informed the service technician that I believed the problem was with the transmission since the belt was not broken. The technician indicated that it would be about 7 to 10 days before they could make the repair. When I contacted Center Hardware on April 24, 2015, they indicated that they had not even had a chance to inspect the mower yet. They indicated that if the mower did not need parts it would be repaired in a few days and if a part was required it would be another week.

6 seasons ago when I spent $2,800.00 on my Z422 Riding Mower, Model 74363 Zero turn, I was not aware how poor the quality and continued cost it would burden me. Within the 1st year I had to replace one of the tires and subsequently I had to replace a dead battery and then the defective muffler broke apart and fell off. Even though I was informed by a mechanic that it was a defective issue on the muffler that Toro had, Toro was only willing to pay for half of the new muffler. Now I am being informed that the engine needs rebuild and the cost will be $1,600.00. I feel that their product is not up to any kind of standard. I feel that Toro is not a reputable company and they are unable to supply a quality product and support. I never heard back from Toro after writing to them about this issue.

I bought an SR4 Super Recycler Toro to replace my 16-year-old John Deere walk behind. The John Deere was an excellent lawn mower for picking up gumballs from the Sweet Gum tree which is the bane of Henrico county in Virginia. I rarely had to do any raking to clean up my yard. The John Deere did it all. The Toro on the other hand is a miserable replacement. It either leaves the gumballs on the ground or it slings them to other parts of the lawn. What it doesn't do is pick them up and put them into the discharge bag. I complained to the CEO of Toro, but of course received no reply whatsoever. I suspect their lawn mower engineers are located overseas and have never mowed a lawn in their lives. Recommendation: If you live in Virginia, don't buy a Toro. Also, service in the Richmond area is absolutely miserable. Six weeks waiting time typically. There are so many things that don't work on Toros, the service centers are swamped.

Bought a new toro sw 4200 ZTR mower. Within the first hour of use... One of the pulley/blade assemblies fell apart/off the mower. Dealership "Metro Turf" and Toro so far have refused to refund any of the $2899 I spent on the mower.

I bought a new toro lawn mower at ogden lawn and garden Oct. 2013. Last year the housing of the air filter kept falling off. I took it to where I bought it. They said “oh the air filter is the wrong size.” I said “it was the one that came with the mower.” They put a different size on. It still fell off. I finished the season by putting it back on when it fell off. It done the same this year. On my second mowing I did not notice it and ran over it and broke it. I just back to ogden law and garden. Last year I had it in for repairs when it quit running- it was only a year old. Of course the warranty did not cover it. I have had sears mowers last 10 years. This one is not even 2 years old. Next mower I will look at sears.

I was a fan of the personal pace toro mowers but not now. The first one lasted nearly 10 years but the second one was waste of time and money. They have changed the construction of the moving parts such as power drive to plastic and the latest mower only lasted 1.5 years. After three attempts to have the toro dealer fix the power drive I will never purchase another. The plastic parts in the drive mechanism would not last and was taking the mower back to the dealer after only one pass of mowing the lawn. The wheels would stop moving and I ended up pushing the mower with the wheels dragging to finish the lawn. The dealer finally said that there was nothing else he could do so I'm going to buy another brand this spring. Toro has moved to cheap plastic parts that simply do not last!!

We bought two Toro lawn mowers in 2012, one for our home and one as a Father's Day gift for my Father-in-law. Spring 2013 we both had trouble...never worked again. Home Depot didn't do anything. We DO NOT RECOMMEND and WILL NOT EVER BUY ONE AGAIN!

We bought a toro lawnmower in Aug. 2014. It was used 6 times. In Oct we tried to use it again. It didn't start. We pulled until we couldn't pull anymore. We finally gave up. We called Home Depot and was told we could not return it because it was past 30 days, that we had to ship it back to company in original box! Who keeps the big old box? Anyway we tried again today. Changed the plugs, gas and air filters. NOTHING happened. We are done. Will never buy another Toro again. Bye bye $400.

The string spool retainer broke and I tried to order a new one. The first attempt got me the wrong parts because the woman I spoke with didn't know a cover shield from a spool retainer and gave me the part number for a cover shield. I had my Toro dealer order two of them and got cover shields instead of spool retainers. I wrote a letter to Toro's Consumer Services department explaining the problem and that I couldn't use my String Trimmer without the spool retainers. Suffice to say, a lovely lady named Liz solved the problems, got me a refund for the incorrect parts, got me the two spool retainers I originally tried to order, and even tossed in a couple of extra spools of line. Thank you Liz and thank you Toro.

I purchased a 22 inch recycler mower from home depot in July 2013 with a 2 year warranty and a 3 year start guarantee. Needless to say it stopped starting in little over a year. I contacted Toro and they told me to take it to an authorized repair shop. I did and they told me it was the carburetor and that the ethanol from gas had ruined it. And that that was my fault and that it was not covered. I contacted Toro to get a better understanding and the customer service woman again said that was my fault even though I informed her that in Massachusetts we can't buy gas without ethanol. When I explained that to her she said sorry and hung up the phone on me. I spoke to the repair man and he said Toro doesn't make a mower that can handle gas with ethanol and that's there out to the warranty. DON'T BUY TORO! Horrible customer service, horrible product.

Toro Model # 20371 Internet # 203068808 Store SKU # 731533 - Home Depot: 22 in. high wheel variable speed self-propelled gas lawn mower. I started having problems after one year... It would sputter a bit but then would be ok next summer. Year 2 - just stopped working. I had a yard man cut and left in shed till next spring. The 2 year warranty was almost over. So, the dealer an authorized repair center said it was a dirty carb and filter... not covered. I paid, took it home, started and got half the yard done before sputtering and stopping. Took it back and it started for them... and was told to use fresh gas, which I did. Got it home and it died again in a few minutes. Took it back and left it.

We purchased a Toro mower in April 2013, model 20371 from home depot. Used it 6 times and pull start failed. Took it back to home depot and stupidly bought another one after they refunded money from the first one. The new one is the biggest piece of junk. Nothing but problems with starting and the authorized dealer keeps saying bad gas. We are fed up and my next task is to notify the BBB.

I bought a Toro Recycler 22" (Model 20370) in March 2012. I didn't have any manufacturing defects, and I never had any problems with it. It always started on the 1st try though the 3-year warranty guaranteed it would start in 3 or less. I see a lot of complaints on here are for user-error and common to all mowers. Toro has great customer service, and I plan to use them for a long time. Unfortunately, mine was stolen from my carport recently. I have ordered the exact same because of how well it worked and added on a trimmer/edger.

Personal Pace recycler - I've had my Toro 22” recycler mower for two years (bought new) and yesterday after mowing, I was cleaning it and when I pulled the cord, it stayed nearly all the way out and wouldn't retract. I can pull about 10" out and still make it start, but I can't figure out how to recoil the rest of the cord and make it fully operational. Any thoughts! I did try to remove the starter thinking I could rewind the cord, but it appear that it is riveted to the engine.

Around August of 2013 I need a walk-behind lawnmower. The 30" turf master appeared to be the mower I needed. It was the worst purchase I've made on a two thousand dollar lemon. Two months after I purchased the mower, it wouldn't cut grass 1/2 inch to the setting. It stayed in the shop two weeks. One week after getting the mower out of the shop, the wheel axle bent. To make a long story short and four more axles on the same wheel. The mower spent more time in the shop than on the grass.

We bought a Toro 22in Recycler Lawn Mower Model #20371 from Home Depot. Originally we were satisfied, however after 8 months of use it developed a fuel leak from the fuel cap area that grew progressively worse. Initially, we thought the cap was not installed properly, however, upon further investigation we found the plastic fuel tank filler port was elongated and although the cap could be installed it could not properly seal. We notified Toro multiple times, as it is a warranty issue and took the lawnmower to Home Depot as the nearest Toro authorized maintenance facility was over 150 miles away. We discovered lawnmowers at Home Depot with the same problem. We feel this is a manufacturing defect and is a serious safety concern and have notified Toro of this multiple times, but they feel it's an isolated issue as they don't have data on this problem. They were willing to replace the fuel tank; however we felt, that due to the poor design of the fuel tank, we would continue to have the same problem. Home Depot provided a refund to us and be bought the Honda lawn mower which we like very much.

I bought this Toro 30 inch Time Master mower and immediately started having issues. I thought it may have been me at first but it was leaving a trail of grass uncut. After 2 attempts and having to cut my grass 2 times each time I finally took it in for service. So they added a ("Product Improvement") to my mower installing a baffle and new high lift blades. A few more times and the first time I used mower height adjustment the adjustment cracked. The mower also bogs down with cutting any wet or slightly high grass. The mower also does not turn over on the first start with the electric start. I have contacted Toro on this. I was told by the supervisor Liz continuing to bring the product back in for service (Which is very inconvenient due to its size and weight) is an acceptable practice. It is way too expensive to be piece mailed back together for a 4 month old machine with now 4 items already needing to be replaced. Supervisor Liz even said even with a catastrophic failure (engine etc) they will not refund your money or replace the machine they will only repair it. For this kind of Money get a different machine. With this experience this was my first Toro and definitely my last.

I have had a Toro Personal Pace Recycle mower for two (2) years. I have had frequent problems with this mower from day one. Of course, none of the problems were covered by the warranty. The warranty is not worth the paper it's written on. It's difficult to start and to keep running. Home Depot should seriously consider dropping this line of product. In the near future I will be purchasing a snow blower - but will not consider a Toro. You will be wise to consider any other product other than Toro, even if it cost more.

When I mow grass clogs underneath mower, have to stop and clean it out. It also puts out and dies.

Since purchasing our 22-in. Recycler Toro Lawn Mower three months ago, we've had nothing but trouble. We've only used it 5 or 6 times and it has become very difficult to start. After mowing for 10 minutes or less, the mower sputters out and dies. Sometimes it will start again after several pulls and sometimes it won't. Complete waste of time and money. So frustrating!

What can I say other than ditto to all the above comments? My Toro has been nothing but problems from the start. Difficult to start... stalls (especially in tall grass), pieces easily fall off, numerous trips to the repair shop, burns oil... Need I say more??? Yesterday I retired my Toro mower for good and returned to my 20+ year old Sears mower. My Toro was difficult to start and stalled repeatedly. I finally decided to dig out my old Sears mower. After sitting for a long period of time, it started up immediately and finished the job without any problems. Guess which mower I will be using from now on?????

I bought my Toro self-propelled lawn mower spring of 2011. Always started hard. Burned a lot of oil from day one. Wouldn't start at all after probably 12 mows and I have a very small yard. June 2013, I bought another 6.5 HP self-propelled mower from Home Depot - Identical to the one I had previously bought. Thought I had just got a lemon. I used it once in 2013. Then 4 or 5 times in 2014. Now it starts and runs for about 1 minute and shuts down and will not start again till it totally cools down. Then runs a few seconds and will not start again. I have drained the fuel completely. Checked the spark and talked to Home Depot. They say the warranty is up and I need to bring it in for repairs. Of course after reading all the other complaints, I don't think I'll be wasting my time. And would not advise anyone to waste their time and money on buying a Toro mower. They're nothing but a large expense for nothing.

Toro Model 20371 - Subject lawnmower only started within 3 pulls for about 2 cuttings after I purchased it in June 2013. With each mowing, it took increasing number of pulls to the point that 20 and 30 pulls would not start it. In less than 3 months, it would not start at all. I had Toro authorized service repair replace the arm assembly and carburetor under warranty. After parts replacement, this mower started properly about 4 times, after which it reverted to its old trick of requiring 7 to 10 pulls and then 15 pulls. At this point it won't start after 30 pulls or more. Again I called the Toro customer service line and told them of problem and that I wanted my money back. The call taker directed me back to Home Depot who sold this to me for remedy.

Toro lawnmower (kohler engine) model 20370 - I've had this completely unreliable lawnmower for three mowing seasons. I've had the carburetor rebuilt three times at two different repair shops and, again, it won't start. I've now spent more on repairs and lawn services to mow my yard while this POS is in the shop than it originally cost. At most, I get two mows per carb rebuild. I haven't mowed my lawn with this thing a half dozen times in three years. Do not buy a mower with a Kohler "auto-choke" engine.

Bought my Toro from Home Depot just six weeks ago. Starting - had issues from second week, but I kept using it (just 6 times). Definitely NOT a Guarantee to Start!!! Far from it!!! Using it the 6th time, I made two passes and stopped to empty the bag. Went to restart it and it wouldn't. Brought it for service and the repair service said it was a bent crankshaft... Said I must have hit something but didn't hit anything of substance. Not even anything on the blade more than a nick. They said Toro wouldn't cover so I called Home Depot. They refused to cover until 2016 as it was "extended" warranty. Done buying cheap Toros and DONE WITH HOME DEPOT after spending THOUSANDS and THOUSANDS of dollars there!!!! Ok, Lowe's... your turn...

Same as other person reported, bought this mower June, 2013. It advertises easy start and guarantee start straight out of the box, hardest piece of crap to get started EVER!! On fifth time for use cannot get it started, took it back to Home Depot, all they were willing to do for a mower that was less than 4 mos old is look at it. The guys in the shop said this was the number one complained about model of all the mowers. They cleaned it up, which it should not needed a cleaning only used it 5xs, but they said the carb was super sensitive on this one. They adjusted the pull telling me it will be easier to start from here on out, but I will have to clean up carb and filter OFTEN. Two more uses and sure enough had to clean it out, was able to almost finish my yard up and it flooded itself.

My wife and son bought a Toro recycler model 20334 from Home Depot June 2013. The mower ran well initially. Then on April 2014, after the long winter, it was time to use the mower again. The mower will not start, but after a lot of pulls and electric start, I managed to get it started, but after the bag was filled, one has to let go of the mower to empty the bag into a yard waste container, mower did not want to restart. One has to wait for around 30 minutes before it will restart.

Purchase a personnel pace mower a few years ago. Still works great today. Moved to a house with a lot larger lawn and decided to purchase in July of 2011 a SS 4235 Zero Turn mower. Worked fine the first season. In May of 2012, the mower would not start. Took it in to the dealer and they replaced the starter. Worked fine again. In July of 2012, same problem, so took it back to the dealer where they replaced the starter, again. Same story again in May of 2013 and now I am again having the same problem. 3 year warranty and they are having to replace the starter for the 4th time. Very frustrating. I would like to get a different, more reliable mower, but I doubt that will happen. Will not buy another Toro mower.

Bought my Toro recycling mower 9/2013. Worked three times. Stored in heated garage over winter and it refuses to start this spring. Brought it to dealer who had me sign a release saying that if it wasn't covered by warranty, I would pay for the work done. Mower says guaranteed to start on top! Ha! Have read of others having the same problem. Service told me it was probably "bad gas" but ran it dry this fall and has new gas in it.

Purchased May 2012 from Home Depot. In shop May 2013 and again in Sept 2013. Motto "guarantee to start -- should be modified to add "BUT NOT TO RUN". This product should be recalled due to all the complaints about not running due to clogged carburetors. No matter that you follow all instructions, PURCHASE NEW GAS FOR EACH USE, it is constantly in the shop and they always say bad or old gas. This mower is a piece of garbage as everyone who was foolish enough to purchase it knows. Toro does NOT give a darn about their swindled customers. I am a 70 year old retired woman who is out over $400 plus repairs for a product that should be junked. And I still cannot cut my lawn. Home Depot is still selling this junk and should also be ashamed. The repair shops must be delighted. There should be a class action lawsuit to get $$ back for all customers who have been duped. Toro doesn't care. What are we supposed to do?

I bought a Toro lawn mower at Home Depot in the spring of 2012. The guarantee was that it would start the first or second pull every time for 3 years. If not take it to a Toro dealer. The summer of 2013 in the middle of the grass cutting season it would not start. I took it to the Toro dealer who said he had to clean the carburetor, put in a new plug and filter. It cost me 123.00 dollars. I said where is the warranty on the starting. He said it was not covered. The plug was like new and so was the filter. I feel like I got a raw deal and will never buy another Toro machine. I bought my daughter a new Craftsman last fall so treating customers bad is not good for business. I also bought her a new snow blower. Not Toro. This was my first Toro machine ever, and my last. My lawn is small and after about 15 hours of use it cost me again. Can't afford mowers like this.

I bought a Toro model #20333 in June of 2010. Paid close to $400.00 for it. I noticed at the end of last year the deck was cracked in 4 places, by each back wheel, by the side shoot and where the front tire bolts to the deck. I call Toro in March 2014 asking them if there were any problems with the decks on that model. They said I had to bring it to the Dealer to evaluate and leave it. Toro finally told me it wasn't covered under warranty. I got no satisfaction. I guess they could care less of the consumer. The mower was only 3 1/2 yrs old. Needless to say it's my last Toro. Very poor company to do business with.

Toro Mower bought 6/2014 and used 5 times. Now it won't start. Was told it had to have a new carburetor because it was a gas problem and so wouldn't be covered under warranty. I researched that and found that numerous people are told the same thing even though they had emptied the gas. Also saw on YouTube videos of even brand new one out of the box doing the same thing as mine was doing. This company is not treating customers right. So to mow my yard 5 times, it cost me over $435.00! Now I will have to buy a new mower as I'm not keeping a mower that you have to treat it like it was a piece of fine china.

I needed a dependable bagger mower that would do a great job on the lawns in service. The 30-inch Toro appeared to be the answer. Boy was I wrong. I bought the mower in March of 2013 and since that time up to now, it has been in repairs. The first of 5 times to the hardwarde store was due to the axle bending. The second time, four weeks later, the axle bent again. The third time, the blades would stop when the grass was 1/2 to 1 inch higher than the setting. The fourth time the cable controls broke. Now as I write this, it is in the, guess where, hardware store being repaired. The owner of the store quoted, "Make lemonade out of lemons". This lemon cost me $1900.00. I ask for a replacement or even to get a real walk behind for the difference. This mower has been in repairs for 10 weeks out of the six months I've had it. I need help. This lemon is costing me money on its downtime.

I purchased the Toro Mower In May. After a couple of uses, got hard to start. After 3 months, won't start at all. Toro workmanship went bad. And they don't seem to care. Now I am stuck with a 3 months old mower that's in the shop. So if you're looking for a new mower, stay away from Toro. Read other reviews and I am having the same problems?

I purchased a Toro 22 inch 6.75 (GUARANTEED TO START) self-propelled mower from Home Depot just less than a year ago. I changed the oil religiously, and have maintained the mower per Kohler instructions. 90 days after purchase, the pull-rope shredded from use and had to be replaced. Shortly after this, I replaced the spark plug because I was having difficulty starting the mower. This seemed to work for awhile, then I experienced a starting problem again. Thinking it may be a clogged fuel line, I drained all the fuel lines. It started and ran for 5 minutes then kept dying again. Ok, let's pull the carburetor and clean it with solvent. Started, ran for 5 minutes, died again. I wanted the best mower I could buy here on the island. Boy did I get screwed! DON'T BUY THIS MOWER, and whatever you do make sure you buy a Briggs & Stratton engine -- never experienced any problems with this engine.

Brand new Toro recycler taken to Land & Coats authorized service provider for in warranty replacement of broken belt on two week old mower. They wanted $35 to determine if covered under warranty. If not they keep the $35 and apply to repair. No option to just get the part or go to another repair shop. What a scam.

5 month old mower, purchased because of the "Guaranteed to Start" promise badged right over the engine cover. At the direction of Toro, I took the mower to an authorized warranty center. The guy there is a thief who pretends to not understand English... except when it comes time to demand a credit card. This mower failed after only FOUR light duty uses. The warranty center guy told me: "No Warranty! You carburetor not so good. I tune up for you." He wants $78.26 to return my mower to me and he refuses to answer any basic questions about what exactly failed. I called Toro customer service again and was met by a brash, loud, obnoxious hood rat who was screaming over me, interrupting me and refusing to address my concerns. I have abandoned the mower, and Toro. But this fight is far from over. It is a matter of principle at this time. Incidentally, I wrote a personal letter to Toro Company explaining this situation, demanding resolution and giving a fair amount of time to respond. They have not even acknowledged receipt of the letter.

I feel bad. My (deceased girlfriend's Mom) dear friend who is 67 and now alone lives out of town from me (150 miles). I went to her home to help her get her residence in order. She had been paying someone to mow, but they were unreliable and she lives in a very rural area. I suggested and she agreed that she needed to purchase a mower. I have been using Toro mowers ever since I was a kid. I used to swear by them but not anymore. Anyway she wanted one with electric start and we went to Home Depot and purchased the Toro rear-self propelled walk behind mower with electric start. It of course has an optional cord pull start. Anyway I mowed. The first time, it worked great. She calls me up and says she ran out of gas and it will not start. Incredible, I told her to refill it (she is mechanically inclined to a reasonable extent). She had already did. The electric or pull start would not work. I feel terrible because I recommended this Toro mower. It is the 22-inch Recycler with electric start and rear wheel drive. I have been mowing for years, never heard of this. She has a medium sized yard. I am angry at myself also for opening my mouth and recommending Toro. She still the next day could not get the mower to start.

Bought new in April 2010. In Sept of that year I found I could not get it to keep running when I sat in the seat and moved the Operating Handles to the "run" position. Called dealer (Nord's Bloomington Power Equip. of Bloomington, IL), the tech gave me some tips to unlock the brakes. He said the linkage to the brakes was probably not moving all the way to release them - look under the unit for a pair of rods that go to the rear wheels and see if the servo that operates them is in fact turning completely - that is, NOT stuck before completing its cycle. IT wasn't. So I manually turned it with my hands. He suggested I bring it in for fixing a "binding" problem they acknowledged with the linkages. Well, then is when I learned that even to load it on my trailer, to transport to their shop, I had to remove the brakes in order to push it up onto the trailer manually - engine wouldn't start.

Bought a Toro20381 lawn mower for $560.00 and after 2 sweeps shut of mower to pick up sticks. Tried starting mower but it took 2 to 4 really hard pulls to get it started again. Shut it off, tried 3 different times and still hard to start. I even had my husband try and it took him 2 to 3 hard pulls to start it. The reason we bought this lawn mower was because our 10 yr old lawnboys self propelled system was not working as well as it used to so we figured it was time for a new one. Well we found that the Toro lawn mowers self propelled system was just as bad as our 10 yr old lawn mower we were replacing for this same reason. The Toro's self propelled system is really weak (poor)..

I purchased Toro Lawn Mower (MODEL-20371) from Home Depot. It stopped working after using it 5 times. Home Depot would not accept it back because I had it 7 months. I called Toro Service Department to complain about this bad product, Toro blamed this sorry mower on the gas and recommended that I take it to one of their service dealers. I had changed the gas each time I used the mower. I wrote to the CEO of Toro, Michael J. Hoffman, explaining how few times I had used the mower, how well I took care of the mower (storage, etc.), how I followed the manual, frequency oil change, and how dissatisfied I was with this product. I requested my money back or a new lawn mower replacement. The CEO responded by having someone call from the corporate office and giving me an accuse about the "current fuel" and where to search for the "right kind of gasoline". I am not satisfied with this response therefore I plan to file a complaint against Toro.

I bought a TORO Zero Turn Mower and the engine froze up and was not repairable. The TORO dealer told me the mower was cooked and to buy a new one. I found a repairman who put a brand new engine in the mower and replaced the other parts - all for about $2k in repairs. After less than 3 hours on the mower, the wheel fell right off the axle. The axle was broken - it's not a clean break and unrepairable according to the Toro dealer who told me I needed to buy a new mower. I purchased a mower from a friend who was upgrading to a larger mower deck and the same thing happened on it. I have a flat surface, no bumps or holes. Again, it is not repairable. So the Toro Mowers are lining up in my pole barn. This is an inherent problem with these mowers and Toro knows it. They need to make it right. I can't afford to replace another mower.

I bought Toro Mower 5 months ago... only used it 5 times on my small lawn. Now it won't work... What gives? $500 may be easy for some people but I had to save to get a new mower and now this and Home Depot says it's not their problem. No, it's mine but it shouldn't be. Lawn mowers should work more than 5 times, right? Please help... I want somebody from Toro to do the right thing.

I purchased a Toro lawn mower and it burned oil from the start. After putting up with billowing smoke for over a year, I had the engine replaced at a dealer and the new engine still burned oil excessively. I have owned 6 mowers and have never had this problem from any of them. I have to check the oil and usually add some every time I fill the tank up with gas.

Toro Personal Pace failure (early summer 2012) - It wouldn't start. I figured it was that gummy ethanol gas that had gummed up the carburetor over the winter. I took it back to Home Depot - nice folks, but said it needed to be shipped to GA. I live in NC. Ok, so four weeks later, I get a call - it needs a new carburetor. So ok, new carburetor it is, and a week later, the lawn mower was back in my hands. It starts nice and cuts grass, finally. But then the next time when I was going to cut the yard, it would not start. This time I know it’s not the gas. I got the non-ethanol gas - it’s all I used.

I bought my Toro guaranteed to start lawn mower a little over a month ago. I used it twice and now it won't start! I tried to contact Home Depot, where I purchased it from and they want to charge me to fix it, which will take 4-6 weeks to complete. Also, charge me for a rental lawn mower. There is nothing wrong with the filter or spark plugs, oil is fine, gas is in it. I am very upset I paid so much for this lawn mower for my small front yard and only got two uses out of it! I thought Toro was supposed to be a quality brand. I wish I would have read these comments prior to buying.

Broken Deck under warranty, not covered - I purchased a Toro lawn mower a little less than 5 years ago for about $500. There is a 5-year warranty that covers everything and also guarantees the mower to start in two pulls for 5 years. I have always maintained the mower at the beginning and end of every season, I store the mower inside, and frequently clean the under side of the deck. I paid a lot of money for the mower and had intentions of it lasting many years. My yard is a very well-kept yard with large flower beds, a veggie garden, deck, patio, and large walk path. It is only 0.24 acres. It also has a house and garage, and garden shed on the property so as you can tell, the actual grass area is fairly small so there shouldn't be an issue of me mowing a large amount of grass.

We have a Toro Zero Turn Mower that we paid $3000 for five years ago. The back right wheel keeps breaking and falling off. We have had it repaired twice now and the wheel is off again. It is not breaking in the weld but in the axle itself. When calling to talk to Toro, they let me know that I can bring it in to a dealer and let them look at it to see what's wrong with it. The wheel is lying on the ground, people! That is what is wrong.

I bought a Toro Riding Mower in 2007. I Paid $300 for the 4-year extended warranty. After about a year, it started shredding the mower deck belt about 3x per year. I just replaced it myself each time. I finally figured out why. The pulley bracket was broken off the mowing deck, causing the belt to rub on the edge of the pulley. So, I called the warranty hotline and they had Altaquip come pick up the tractor. A few days later, a woman called from Altaquip and said that it just needed a belt and a tune up. I told her to look again because the deck is broken. She called back the next day and said it needed a new deck and that they would order the part.

I had made a purchase of a Toro Lawn Mower that stopped working and I cannot get any help from Toro under their warranty. I still have 2 months under the manufacturer warranty and the mower has not been used but 11 times and we have a very small yard. Approx 5 hrs total use. Toro will not repair the mower because they cannot warranty a product that uses Gasoline with ethanol as an additive. Gasoline cannot be purchased in the US that does not have ethanol. All gasoline has the additive.

I own a $2,500+ Toro Zero turn mower-model #74327 that has a broken rear axle. I believe that there was a design flaw that causes this to happen because of others having the same problem. Toro does not sell the weak original style axle anymore. You must purchase a "conversion kit" that replaces the weak 3/4 inch axle (part #106-8685) with a stronger 1 inch axle (part #115-5039).

I purchased a Toro Model 426 and was very disappointed by the lack of power. I thought it was a twenty horse power but acted much less. I'm stuck with a machine that takes me twice the time to mow my two acres of grass.

In the spring of 2000, I purchased a Toro lawn mower at Home Depot. The second time I mowed with it, the engine rpms went way high. It then quit running. After being told to take it back to Home Depot by several dealers, Ace Hardware agreed to work on it. They discovered that a screw had come out of the carburetor. It bent an exhaust valve. It took about a week to get it fixed, which I didn't mind because I had an older Toro mower to fall back on.

In August 2007 I purchased a brand new mower model 20070 electric start with a Tsumech engine. I followed all the instructions on oil changes and care. This spring, it started up and ran well. However, after a few uses, it refused to start (so much for their guaranteed to start claim). The local sales office claimed that the cause was lack of engine oil, though the dipstick showed about three quarters full. I was told Toro would not honor the warranty because of their finding and also because I had purchased the mower from eBay. I am positive the engine was never low on oil. I found out afterwards that this engine was discontinued and replaced by a Briggs & Stratton engine. To me, something stinks in Denmark about this whole transaction.

I saw a Toro Push Lawn Mower on sale at the Home Depot in Broussard, LA. On the mower, there was a sticker that stated something like "Guaranteed to Start within 2 Cranks for 2 years". There were no markings on the sticker. I bought this mower on July 10, 2008 for about $280.00. I used the mower at least once a week, for about 9 weeks. Each time I used the mower, it was for about 40 minutes. I keep the mower stored in my shed.

On September 30, 2006 we shelled out $1678.00 for a Toro lawn tractor. Immediately we began having problems.

I purshased this mower from home depot in 1125 3. I didn't set the mower up until 02 1 4 and used it twice to mow my lawns. Attempting to mow them again in 0420 4 the mower would not start. After much fiddling and changing the gas, plug etc it still would not start.