Toro Lawn Mowers Reviews

This is a review of Toro Customer Service. Apparently Toro is removing all responsibility for missing parts from their products. I ordered a Toro Timecutter 42” Zero Turn Mower and a Toro Timecutter Series 2 Bagger from Lowe’s. They were shipped to Lowe’s and then delivered to me. The mower is great. The bagger was shipped with a missing Weight Bracket. This is a $32 part. Toro will not send the missing part, they told me I have to get the part from Lowe’s or another certified supplier or return the entire bagger and order a new one. Lowe’s can’t get the part directly from Toro so they would have to buy one from another retailer at their own expense or take a return of my bagger and ship a new one. All for a $32 part that Toro failed to provide. If I have to return the bagger, Lowe's and Toro will waste a lot more than $32 of money and time to get a complete bagger kit to their customer. This is just poor customer support policy on the part of Toro.

We bought a Toro Recycler 21442 22 in. 150 cc Gas Self-Propelled Lawn Mower, April 4, 2024. 7 months later it would not start, store said we had to go to Toro, Toro said we had to go to a certified Toro repair, repair shop said if it is the carburetor or gas issue we had to pay. Husband fixed it and a month later it isn't working again. Toro has a very bad warranty, that doesn't help you at all.

Purchased a Toro 22” push mower with electric start in March 2024. Took it out of the box in July. Added gas and oil, cranked it up and the self propel function did not work. At the recommendation of Toro I took it to an approved repair center, they fixed it. After mowing the grass twice with it, my wife was mowing the yard and it run out of gas, I put gas in it and it wouldn’t start. Took it back to the repair facility and they’re charging me $112 for cleaning the carb, cleaning this etc… 3 times of using this mower and the carb needs cleaned!! Worst product and Customer service ever!!

I bought a Toro TimeCutter 50 inch from Home Depot in Greenwood, Indiana. At first it ran well but then one and a half months after I bought it the belt that drives the blades came off and now the batter is dead and had to be replaced (within 90 days of purchase). Toro refused to reimburse me for the cost of the new battery and stated I had to have a service dealer look at it. This is impractical since they charge $100+ to come to your house. Despite the fact that the lawn mower cost more than $3000 dollars the company is too cheap to reimburse me for a $50 battery. I will never purchase a Toro product again and have advised my colleagues where I work of the same.

What a horrible customer service. I cannot believe I purchased a brand new machine from their website, $600 and it arrive with open package, missing parts, not even looks new, wheel on the front right side is broken. I called 4 times to customer service, which couldn't transfer me to a supervisor, then after 25 minutes on the line she tells me to drive to a dealer to repair the part. I asked the supervisor to call me back, been told 24 hours.

The seat came apart three months old. The dealer scooters lawn mowers in Beaumont Tx has done nothing about the warranty and say that Toro has not returned any messages. I called Toro about it and they say it’s a dealer issue. It’s a same I spent 5K on a mower and no support from the dealer or Toro. Model 77505. The dealer will not return any phone calls on the warranty repair.

May 2024, got a Toro self propelled push mower, at my request, for my Mother’s Day gift. Wanted this for small areas where my zero turn wouldn’t go. Used it a total of three times on 4 small areas. The self propel stopped working. Took it back to Lowes on Labor Day. 23 days later, it’s still not back. Was just told the transmission and a belt have to be replaced and that they are having to wait on parts. Had to pay $60 just to send it off to see what was wrong. This mower should be replaced. Ridiculous for the amount of money I paid for this thing, $548.00, then $60 to send off. I will not buy another one. Toto should be ashamed for not replacing these that break down after so few uses.

I purchased a Toro zero turn lawn mower approx 4 for months ago, the first lawn mower delivered by Lowe's was returned. It would not crank. The second lawn mower was delivered while I was not at home and it would not crank, I had to have a Toro warranty service center come pick it up, pay $70 dollars for pick up for a new battery, cause the one in it would not even take a charge. I have only cut grass 4 times because of lack of rain, on the 4th time the mower cut off and would not run. I had service center again pick up lawn mower and this time, the clutch locked up on it and it blew a fuse. That is why it stopped running and it had nothing to do with me. I paid almost $3500 for this mower and I will never buy a Toro again.

I regret my purchase of Toro products. I unfortunately purchased both a lawnmower and a weed eater from Lowe’s due to the “Guarantee Start” display which is a complete sham. Neither one of these items work without a considerable amount time servicing them multiple times throughout the summer. My recommendation “DO NOT BUY.”

We bought a self-propelled lawn mower & anytime my husband adds gas to it, it won't start. He has to let it sit for over an hour before it will do anything. It's a piece of crap. I will never recommend to anyone.

Product was purchased 5/24/2024. Initial mower was delivered. I attempted use the day after delivery. Deck bolt broke within 2 hours of usage. Lowe's located another mower and delivered another unit about 5 days later. I have used this mower a limited amount since then. I have been using my old TroyBilt 50 for trimming ditches and around trees and uneven yard surfaces. The Toro has about 8.5 hours of usage thus far. Today, July 30 24, I started to mow my entire yard which is about 3 acres total. I immediately ran into issues I was not expecting. The mower is quite fast and mows heavy grass load easily. The issues to be aware of and not seen by me were as follows. If your yard is not relatively flat, this not the mower you want. You will see areas where the deck will dig in and give you uneven cuts. Especially noticeable on ditches that would not be an issue if the deck remained at an optimal level.

My old Toro finally wore out, so I bought a new one, same model because the last one was so good. Not this time, it mowed awful and when I looked the blades were on upside down (from Toro) later the engine plug came out while mowing. I tightened it and added the oil back, about a month later the engine seized, still under warranty and Toro refuses to honor that. I tried to call, the gal that answers those calls would not let me talk to anyone, she just kept saying the local dealer has the say in warranty jobs, the local dealer says Toro does. So I am out 2700.00. Never Again Toro.

I ordered 3 blades online on May 22nd 2024 from Toro for my time cutter and needed them right away, not realizing there was a local dealer I could have gotten them from. So, I called them WITHIN AN HOUR to cancel the order and was told I could not, and would have to refuse the shipment when it arrived. I got the blades from the local dealer that day and was happy. The blades from Toro finally arrived and shipment was refused as I was instructed. UPS tracking ** said it was returned to them and received by someone named Guerro in El Paso, TX on June 3rd.

Will never purchase another Toro product.... Bought a new lawn mower in April and it broke down within first 5 minutes of use....I am still without a lawn mower 3 months later....No customer assistance and actually was hung up on....Terrible company

I purchased a Toro model 21445 from Lowe's and used it 3 times before a rear wheel collapsed. Within the 30 days of purchase, I was able to return it for full refund. I purchased another Toro model 21445 and used it once. When trying to start it the second time, the dead man's handle cable is stuck so that the handle just flaps up and down. There is no tension on it so I cannot start the engine. So, with two Toro 21445 mowers, I have mowed my relatively small lawn 4 times and have had to return both. My experience with this mower is that's it's junk as soon as it's out of the box. I contacted Toro to complain about this model and got the expected sympathy before I was referred to either a local authorized service dealer or the original point of sale. While I understand that this is standard, I am disappointed that Toro is not standing by the product but sending me to others.

I purchased a brand new Toro 22” Recycler with a B&S engine in April 2024. I used it twice before noticing gas was leaking from the air filter compartment and saturated the air filter. I brought the mower to the Toro dealer authorized to perform warranty repairs and I was advised it’s going to be about 6 weeks before they can get to it. I guess they have a lot of broken Toros! Unbelievable! I spent $445+ for a brand new mower that has issues right out of the box and will sit in the shop awaiting repairs at the height of grass-cutting season leaving me trying to figure out how I am going to get my grass cut. If I could pick another mower I would and it wouldn’t be a Toro!

Really wish I would have read the reviews before before I purchased this mower. We had already mowed the yard the day before but I wanted to test it out. Made a few rounds in the front yard and was pleased with how it handled. 3 weeks later when it was time to actually mow again, cranked the mower, it started smoking and cut off. Now I have to pull 10 times or more to get it to crank and it smokes terribly. Stick with brand you know.

I have purchased a 22" gas lawn mower on 4/19/24. And it did not come with the recycle chute. This is my 3rd Toro mower and If I had known it does not included the recycle chute, I wouldn't have bought it. I have called the Toro customer service three (3) times until today and don't know when it'll come.

Bought a Recycler online from Home Depot a year ago. It had some oil on it most likely after being tipped over in transit. First time using it oil began to leak out of the air filter, so I assumed it had gotten in the carburetor and just needed to burn off. I used it four times and the oil just kept coming out to where I had to add more. Finally brought it to an authorized dealer and they said the engine was shot and that Toro wouldn't honor the warranty because it was tipped over. So I am out over $600. Why even have a warranty if you're not going to honor it?

I bought the 21 inch self propelled lawnmower at Lowe's a month ago and I have yet to use it because they don't include the discharge chute on the box. I registered the item and requested the part as instructed and now they tell me it's on backorder and to sit tight and that they'll ship it whenever it becomes available.

I bought the 22” self propelled, 2 years ago. Immediately if I stopped to rest or turned it off to put more gas, it would not crank back up. I’m 61 years old and that thing has to rest more than me. I kept my snapper as a back up and have to end up using it because it cranks every time. $600 for this Toro and it’ll get you through 1 season, if you’re lucky.

I run a landscaping business and have spent maybe close to $30,000 on Toro lawn mowers over the past few years. Recently, they released the new 2022 turf master, I bought two models as well as some local businesses, later everyone found out the year's make was defective, pretty much every one on the market is garbage after two years due to a poorly designed pulleys, and they never honored a warranty on the product or did a product recall and all that year's model they produce.

I purchased a 22" Recycler Lawn Mower exactly 5 years ago and I need to buy a new mower. The front frame at the right tire is cracked and will no longer allow adjusting the height. I tried to get it fixed at a couple Toro dealers and was told it cannot be repaired. When I contacted Toro Customer Service, they told me I was out of luck and they never heard of this happening before. Obviously poor workmanship that can't handle cutting your lawn. I would estimate I used it 100 times. I would not recommend buying a Toro!

I bought a Toro self propelled at the end of last summer and used it 2 and it was great. I got it out to use this year and wouldn’t start. I changed plug and it finally start but I smoked the neighborhood with all the smoke coming out and it finally cut off. Biggest waste of $600. Should have stuck with snapper, going to put this Toro beside the road for trash pickup!

We purchased a Toro Timecutter in August of 2021. In September of 2023 it spontaneously caught fire in the garage while not in use. We were fortunate that the fire didn't spread to our cars or the garage itself. Toro had no interest in learning about the cause of the malfunction and refused to replace the unit or extend the warranty. Toro doesn’t care if they sell products that spontaneously catch fire. Would never recommend Toro or any of their products to anyone.

We bought this $500 string mower expecting it would work for a couple of years at least. During the second or third use an important bolt and a couple of washers must of somehow vibrated off, rendering the mower useless. You would expect Toro to replace the part quickly. However after promising they would, and me following up with them several times over the following 2-3 months they say they don't have the bolt and accompanying washers in stock and won't for the foreseeable time. They referred me to their parts distributor who says they don't have it in stock because they've been waiting for Toro to deliver it for months now. I haven't been able to find the parts in stock anywhere else.

My elderly father bought this mower from Tractor Supply on Wickham Rd, Melbourne, FL. He was told it came with a 1 year manufacturer's warranty so all should be good. Approaching the 4 month mark the unit quit running. In addition it would not push the grass into the bag mechanism. Tractor Supply obviously did nothing & directed us to Toro who told us we had to use one of their approved repair shops. Causeway Mowers (beachside off Eau Gallie Blvd). What a joke. They failed to call us with the diagnosis to get approval for the repair and just went ahead & did it. Supposedly bad gas & $160.00 was billed. This ethanol free gas is & continues to be used in my old mower with not one problem. I recommend no Toro Mowers.

I bought a Toro Titan 60" zero turn mower last summer. I had 15 hrs on it and the front wheel assembly fell off. I had to wait over 2 weeks for replacement parts. Now the wheel bearing on the same wheel froze and ruined the wheel as well. I am now going on 4 weeks for replacement parts, wheel, tire and bearing. This is the second zero turn Toro mower I have purchased and will be the last. If you can't get parts soon than that, it causes too long down time.

A to Z Lawn Mowers in Lexington, SC. Amazing experience, honesty, professionalism, and great value! I have been shopping around for a new (or used) zero turn mower. I looked at, sat on, touched, felt, studied just about every mid to higher level (high residential, entry/mid level commercial) mower out there including, but limited to Husqvarna, Spartan, Snapper, and of course, Ariens, Craftsman, John Deer, and well, on and on... I settled on the Toro for many reasons, but so as not to bore you, just a few points...

I recently purchased a Toro 22” Recycler mower with “Vortex Technology.” This thing recycles the grass so much it turns it into goo, clogs up and sounds like I mowed over a pair of Wrangler jeans. I have tried it 4 times and within 5 minutes I have to put it away to get out my old wore out bottom of the line Troy Built basic mower. It has no problem getting the job done. I saw a warranty that said I could return it within 30 days. I called and the representative said there was nothing they could do and take it to a repair shop to have it looked at. I was told it looked fine.