About Toro Lawn Mowers
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I bought a lawn mower Toro Machine just 21 days ago that was defective. Since the very first moment the machine arrive, it has been a total pain dealing with it and getting support from Toro. Just to start it was extremely difficult. I tried to use on the next day it arrived. The machine suddenly stopped after 20 minutes been used. I contacted several times Toro for help. They finally recommended me to take it to a dealer for an inspection. All dealers close to my home claimed they did not provide any service for Toro. Then, I had no choice other that take it to farthest dealer. In that dealer, an associate from the dealer told me that the machine's issue was that oil and gas was mixed because the machine had been too incline. That is impossible as there was no need to incline the machine on the first time it was used and both deposits of oil and gas have been with their respective caps. The person from the dealer told me that they will fix it for $55.00.
I asked him to send me an email with a report of their conclusions so that I could contact Toro to let them know about the fee. The dealer never sent me an email. Later they called me and told me that the cleaning/repair of the machine had been completed and that I should pick up the machine and of course pay. I told them that I did not approve any repair as I was still waiting for their emails. Then they hung up the phone. Since the beginning dealing with Toro and the dealer has been an ordeal, despite Toro claims they stand behind their products.
I want to warn all consumers not to buy any products from Toro. I think they are the worst company to work because of they don't support their products. I purchased an electric lawn mower a year ago and the charger stopped working. They refused to help, sent me to a repair shop that charges $100 to see if it was under warranty. I spoke to customer service, no help. Most companies offer an opportunity to exchange the product, I got nothing. Took the part to the repair shop and still didn't get an option to exchange it. I spoke to a Toro manager and they said they would not return or even offer a discount for the part. My advice is to never purchase a product from them.
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Timecutter 50-inch welded deck is weak sauce… Nothing but problems with the mower deck. Deck continues to fail and service work at Ace is poor. Had to fabricate new brackets so deck would stay on lift arms and spindles are difficult to remove because the bolts that hold them in place also hold the cutting blades in place and consequently turn the same way!…
No hour meter for scheduled maintenance. How are we supposed to know when to perform tasks. Toro support wants met to buy a $90 meter and install it myself. Why would they not add this meter to their product? What else are they going to deny me in the future?
I bought a Toro Titan 48-in cut zero turn in April of this year. iPhone 12 products in the past and they've always done very good but this zero turn has been a real let down I paid over $6,000 for this tractor. I bought a hustler tractor 5 years ago that will cut circles around it and only paid 4,000 for that one the cut quality is poor. And you have to drive it so slow to get it to cut at all. I've already replaced the deck belt two times the first one had to be replaced around July and just had to put another deck belt on it this week. If I can pawn this dog off on somebody I'll never own another Toro
Great product and low maintenance. Had it for two years and it works great. Have had to sharpen the blades only once and only had to change the plugs only once as well. Very satisfied with the performance and would recommend to all my friends and family.
The Toro Lawn Mower has always proven to be a safe and trustworthy machine. We have owned Toros for over twenty-five years. We have a small ranchette with over 750 apple trees. We stand by this product.
Looking at zero turn in a riding tractor mower, Toro has been proven to be the most efficient of all the mowers I have researched. The only problem is finding the cost online. They recommend contacting a dealer but many don't carry the riding tractor and say it could take to 3 to 6 months to order.
I purchased Toro’s Recycler self-propelled lawn mower this year and couldn’t be happier with it. Runs great after starting on the second pull when it’s cold and first pull when it’s been running, every time. Cuts great and does a fantastic job mulching your grass blades. I’m a lawn nut and I’ve been disappointed many times by lawn equipment, but this mower and the contact Toro has established with me have been superior.
Very smooth mower that does the work for you. Efficient and easy to use and makes the mow experience something I look forward to every week rather than a chore. Already recommended it to a few friends and will definitely stick With it for the future.
Toro author review by ConsumerAffairs Research Team
Toro develops cutting edge riding mowers and has a 100-year history.
60-inch cutting deck: This broad cutting deck handles substantial lawn sizes of up to 6 acres.
Lifetime guarantee: These riding mowers have a lifetime guarantee for industry-leading protection.
Focus on durability: The parts used in the Toro riding mowers have a high-quality design with every step taken to increase durability.
Adjustable floating suspension: The suspension smooths out a rough ride and creates a comfortable seat.
Multiple speed ranges: Toro riding mowers offer multiple speeds for full control.
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