Toro Lawn Mowers
Toro Lawn Mowers Reviews
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This is my third Toro product, first battery powered unit. The actual voltage is somewhere around 56v. I purchased the 6.0 AH battery system based on Toro’s sales sheet and website posted reviews, should’ve known, right! My yard is tiny, less than .25 acres with house, driveway, pool and shed so the 6.0 amp battery shouted been ample to complete the task with an advertised 40-50 minutes of run time. The average real time is 20-22 minutes fully charged.
After numerous attempts to get customer support help, their stance is you bought it, you’re stuck with it, maybe try buying a $300-400 battery, we can tell you this will fix your problems! We cannot and will not accept the battery you have as a return for replacement! What crappy service! I feel I must warn anyone looking for a battery powered mower to not consider this product line as Toro obviously lies about their battery performance and reliability and warranty which they already stated is a useless warranty! Please keep in mind that a new battery is over half the purchase price of the unit with battery and charger included! I won’t recommend this product to an enemy, much less a friend or relative!
I am blown away by this American company that chooses to crap on my previous purchase and return customer experience! Obviously they have thrown satisfaction to the curb in pursuit of short term profits, so please do not make the same mistake I did, buy another product and hope for the best elsewhere! Don’t waste your money as I have! Toro horrible customer service, and products, I don’t think they’ll survive with products like this and horrible customer service! Buyer Beware
Bought a Toro Titan 60 Zero Turn brand new 7500 with the bagger. Misses a lot of grass and toro dealer says nothing wrong and sent it back to me. Called toro and they go over a pre check list. Stuck with a 7500 dollar mower that won't even do a even cut. No way to return it. No one can nor will fix it. Very low rpms but yet toro says nothing wrong with it. Have to cut my yard 3 times just to get a even cut with the deck set at 2 1/4 inch again. Run away from toro. All they care about even the dealers is making a sale. No help once you pay for the mower. Can't even trade it in anywhere cause no one wants to deal with a toro.
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Can't say I have had a good experience and would not tell anyone they are reliable. Purchased this product near the end of the year and that's all I got. Won't start. Brought new battery starts. Two weeks later won't start. It is stored under cover, but the quality or lack thereof is not demonstrated in their inspection system as I'm now stuck with this lemons problems. I'm a disabled veteran and like many live on a limited income. Seems the company would provide a quality reliable product out the gate or rush to fix it, but they did include a completely meaningless inspection tag. So, fair warning, I would consider other options at this price range before I trusted a Toro.
This is the second Toro lawnmower We’ve bought brand new, both of failed within one year. It’s almost like they purposely make them to break down within a year. The first lawnmower takes dozens of pulls to start, then cuts out. Both wheels broke off the second one because they’re connected with cheap plastic - self propel failed on both in no time. If you have a tiny, flat yard with no obstacles - it might do OK but it cannot handle anything beyond that. Been through two brand new Toro lawnmowers and now I’m stuck with two pieces of garbage. Zero reliability, complete garbage. There will NOT be a third one.
I bought a lawn mower Toro Machine just 21 days ago that was defective. Since the very first moment the machine arrive, it has been a total pain dealing with it and getting support from Toro. Just to start it was extremely difficult. I tried to use on the next day it arrived. The machine suddenly stopped after 20 minutes been used. I contacted several times Toro for help. They finally recommended me to take it to a dealer for an inspection. All dealers close to my home claimed they did not provide any service for Toro. Then, I had no choice other that take it to farthest dealer. In that dealer, an associate from the dealer told me that the machine's issue was that oil and gas was mixed because the machine had been too incline. That is impossible as there was no need to incline the machine on the first time it was used and both deposits of oil and gas have been with their respective caps. The person from the dealer told me that they will fix it for $55.00.
I asked him to send me an email with a report of their conclusions so that I could contact Toro to let them know about the fee. The dealer never sent me an email. Later they called me and told me that the cleaning/repair of the machine had been completed and that I should pick up the machine and of course pay. I told them that I did not approve any repair as I was still waiting for their emails. Then they hung up the phone. Since the beginning dealing with Toro and the dealer has been an ordeal, despite Toro claims they stand behind their products.
I want to warn all consumers not to buy any products from Toro. I think they are the worst company to work because of they don't support their products. I purchased an electric lawn mower a year ago and the charger stopped working. They refused to help, sent me to a repair shop that charges $100 to see if it was under warranty. I spoke to customer service, no help. Most companies offer an opportunity to exchange the product, I got nothing. Took the part to the repair shop and still didn't get an option to exchange it. I spoke to a Toro manager and they said they would not return or even offer a discount for the part. My advice is to never purchase a product from them.
Timecutter 50-inch welded deck is weak sauce… Nothing but problems with the mower deck. Deck continues to fail and service work at Ace is poor. Had to fabricate new brackets so deck would stay on lift arms and spindles are difficult to remove because the bolts that hold them in place also hold the cutting blades in place and consequently turn the same way!…
No hour meter for scheduled maintenance. How are we supposed to know when to perform tasks. Toro support wants met to buy a $90 meter and install it myself. Why would they not add this meter to their product? What else are they going to deny me in the future?
I bought a Toro Titan 48-in cut zero turn in April of this year. iPhone 12 products in the past and they've always done very good but this zero turn has been a real let down I paid over $6,000 for this tractor. I bought a hustler tractor 5 years ago that will cut circles around it and only paid 4,000 for that one the cut quality is poor. And you have to drive it so slow to get it to cut at all. I've already replaced the deck belt two times the first one had to be replaced around July and just had to put another deck belt on it this week. If I can pawn this dog off on somebody I'll never own another Toro
Great product and low maintenance. Had it for two years and it works great. Have had to sharpen the blades only once and only had to change the plugs only once as well. Very satisfied with the performance and would recommend to all my friends and family.
Toro author review by ConsumerAffairs Research Team
Toro develops cutting edge riding mowers and has a 100-year history.
60-inch cutting deck: This broad cutting deck handles substantial lawn sizes of up to 6 acres.
Lifetime guarantee: These riding mowers have a lifetime guarantee for industry-leading protection.
Focus on durability: The parts used in the Toro riding mowers have a high-quality design with every step taken to increase durability.
Adjustable floating suspension: The suspension smooths out a rough ride and creates a comfortable seat.
Multiple speed ranges: Toro riding mowers offer multiple speeds for full control.
Toro Lawn Mowers Company Information
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