The Apt Movers Reviews

Never again. Had me sign a contract for one price, then when a third party company showed up with a smaller truck then what we requested it ended costing us almost 5k more than what was quoted, had sign a new contract with this other company. Never again would I recommend this company. They are very deceiving.

If you value your belongings, DO NOT use this moving company. They showed up three hours late, never provided the required COI for my building, and handled my items with reckless disregard. I had everything carefully packed and padded, yet they inexplicably dismantled furniture that was already secure. Worse, they took a large box and just tossed items inside without wrapping or protection. They stripped the padding from my glass shelves and shoved them in with other things—resulting in shattered glass everywhere. The box itself was mangled, one of my tables is now missing a leg they removed, and I’m also missing a bar stool and four boxes. The aftermath? Broken furniture, missing items, and glass shards sharp enough that I cut myself multiple times while unpacking. This company is careless, unprofessional, and downright dangerous. Save yourself the heartbreak and do not trust them with your move.

Sent a crew that spoke no English. I had to leave my patio furniture and refrigerator due to no more room on the truck. They also packed things that were not to be moved. Jacked up the price after getting a firm proposal.

Ref MovingAPT.com. I cannot recommend this company. Our belongings were underestimated by about 40%. We were initially sold space on a truck. Then, for a significant additional fee, we were sold the space on the entire truck, which still was not enough to move our belongings. We needed to contract an 8' x 16' container for the difference of our belongings. Then, the contracted shipping company told us we needed to pay cash upon delivery and that the truck doors would not open until the cash payment was made. Moving APT did not tell us this in advance. Overall, I feel I was scammed. This is my fault for not researching the company better. Moving Apt Inc. is NOT a BBB Accredited Business.

I hired The Apartment Movers to move us 7 hours away. I told them repeatedly that we were in our 70s and we had an established home (a lot of stuff to move). They sent a pickup with a trailer that I knew would not hold all of our things. I told them they needed to move all of the big heavy things so if we had to move things in our car, it would be the smaller boxes. That didn't happen. We have two out buildings that did not get anything moved out of them and they wanted more money to move the rest of it. We were quoted a price and hours it would take.

This is the worst move I've ever had. The people I spoke with on the phone were nice and the guys that came to pick up my things. They gave a 3 day window on when they would pick up which was fine. I moved from AZ to NC and had to wait the 20 days before I could get my things as it said in the contract. When I was waiting the driver called 5 times and left a message asking if I had the Post Office money order. I said yes and he said I must have two of them because the P.O. only goes up to $1000.00 for each. NOT once did he say he was from a different company, OLD COUNTRY VAN LINES, on all of these calls. When he called he said he would be here first thing in the morning. When he arrived I gave him the two money orders and he said, "Well now you'll have to go back to the post office and get these put in our name." I had just barely written them out that morning. He then said, "I'll have to charge you $150.00 cash for waiting for you."

Do Not Use The Apt Movers. Their Goal Is Not To Make Your Move Go Well. Their Goal Is To Sucker You Into Signing With Them And Collecting Their Broker Fee. This Fee Is Due Up-Front - Before Anything Else Can Happen. Once You Pay That, You Will Be At The Mercy Of The Carrier. Keep This In Mind - You Have Not Contracted With The Carrier, Apt Did. This Means You Have Absolutely No Relationship, No Leverage With The Carrier. Apt Does Not Even Try To Assist With Anything At All...And I Mean This Literally... Once The Carrier Has Your Move Order. Every Issue You Have, Whether You Communicate It To Your Sales Person, Inventory Coordinator Or The Qa People That Will Be Checking In On How Your Move Is Going, Will Go Go Unaddressed By Apt.

Absolutely ** Company. If I could give negative stars I absolutely would. Initially booked and tried to cancel the same day with no refund of my money. $500 gone to waste, but I would rather waste the money than not have them move my stuff in the long run. As not explained in the initial contract, they charge excessive amounts in the delivery fees not stated in the initial agreed upon contract that you have to pay before you get your stuff delivered and are late for pick ups/deliveries. I experienced the worst customer service with the personnel not putting the customer first.

Company called 6 weeks before move date to get credit card to hold, asked how many boxes, what sizes, count your stuff. Got 5-6 calls after that asking the same stuff with $ it would cost me. Couldn’t give a definite date/time Movers would come. When the day came, 2 moving guys showed up 9:30 pm in the dark to move stuff... then added $1200.00 extra. We discussed what it would cost me when they delivered... $3500.00; sometime in 3 weeks later. They arrived this time with 3 guys and added $2,000 more for the third guy. Didn’t put anything together and didn’t put stuff upstairs in bedrooms. Furniture: lost, not delivered, every wooden piece scratched, and legs broken off dressers. I WOULD NOT RECOMMEND THEM!

I would not recommend this company to anyone. Whatever line you were sold on is probably a lie. In addition they don’t vet their actually carrier company. The Apt Movers is just the broker company and they outsource your moving to another company which they do a poor job of vetting. My moving company spent close to 12 hour at my house, one of the staff was so rude and unprofessional using vulgar language I had to send him out of the house. They don’t have tools, I provided tools to disassemble furniture and they overall don’t have the best of attitude. Not all my belongings were delivered, damage to my furniture and you couldn't say a word to these people without getting an attitude.