Terminix Reviews

Blake ** has been servicing my home for well over a year. He is very professional and very responsive. If I have an issue I can text the staff and they will reach out to him and let him know. They let me know when he is planning to be there. If I am not able to be there he performs the service and leaves me a note or sends me a text and is very conscientious of my animals during service. It just so happened that during the last 2 visits I was as home when he did the service and saw a definite improvement from outside mice since I live in a country area next to a farm field and we had the chance to discuss it more. Even after hours if I think of something I can always send a text and they let the technician know what I need if I am having an issue. I realize they may not be able to get there the very next day but normally within reason they are able to do a follow up service.

Mr. David ** with the Southern Pines Office, NC serviced my home today. Very courteous, knowledgeable, thorough and with my service. I would rate him 5 stars, the young man has the potential to assume more responsibility, perhaps in a leadership role. I was very pleased. - Nancy **

I picked Terminix off recommendations. I asked a bunch of people I knew who had been dealing with them for years, and I looked at reviews. When I schedule with them, I’ll get a text saying my technician will be out. My experience with Terminix has been the same as usual. They come in and knock it out. The technician I’ve had for the past few years does better than every other one. He’s straight. Most of the other ones I’ve had were cool too. I’ve never had a bad experience with anybody who came out. Normally, I’d always have to tell them to do the inside too. I haven’t had the inside done since he’s been doing it, other than a little minor stuff, such as a spider. I’m sick of the geckos, but the rep told me they can’t do much about them.

The Terminix technician comes and takes care of my house outside mostly. But if I have issues inside, he will come in and take care of that too. He comes out every three months and my last treatment was a couple of weeks ago after the snow. I get the same technician every time. The service he gives me are all preventative and every time, he does a regular inspection.

The technicians are very pleasant. They do whatever I ask them to do and they always send me a report. My experience with Terminix has been very positive. They seem to be very thorough and I have recommended them to my daughter-in-law.

Giving one star only because the tech who came to help was courteous and generally on time. Otherwise I would give them 0 stars. I signed a contract to get rid of a mice problem in my basement. After the initial visit they forgot about me and didn't come out for about 6 months. I finally called them and they blamed it on a scheduling error by the person who sold me the contract. Every time they come to refill the traps with bait, I would find dead mice. After about a year of constantly finding dead mice I decided to investigate where the mice might be coming from. I found not one but two gaping holes near pipes coming into my house. How did the Terminix tech miss this after repeated visits? I don't know.

I hired Terminix with a squirrel problem in Brookfield, Wi. Alex came out and told me 5 traps for 5 days because of the 5 holes they made. Monday Alexis came out and put down 3 traps and I said I suppose to get 5. She said that was overkill. Within the first hour I had 2 squirrels trapped. She came out later and replaced. By the 3rd day she only put down two traps. On Thursday, Brian the manager came out and put out a lot. Friday a little after 7 AM, Alexia came and removed the traps. Paid $1000.00 for 5 days, my calculation is I only received 4. Saturday, I went outside to do gardening, but she forgot one trap which had a squirrel. Called and they said they could come Monday. By then, the squirrel could be dead without food and water. STAY AWAY from this company!!!’

If there was a lower number it will be it. They took money that wasn’t authorized, bad company and thief. Don’t do it

Horrible customer service! I sent written notification to Terminix two times that my father, the homeowner, had passed away. Although I spoke to a customer service rep. in January and sent in written notification in December and January, they still did a service visit in March (which there is actually no proof of since no one was home---dead...). I have spent hours on the phone with customer service and have not been able to get to speak to a supervisor, and they refuse to remove the charge because I wrote to the company instead of calling, even though I did speak to someone in January. Ironically, customer service is very fast to act and escalate things on their end (contact customer in writing and threaten them with a collection agency in writing) when they want payment. Every other company I had to deal with after my father's death was very helpful and compassionate.

This is the worse company ever. I have been with them since 2019 because I don’t have a choice. They do my termite treatment and if ai change it I have to pay another company from the start which is over $1,000. The technicians show to the house for yearly inspection and leave and you get charge later almost $400 but you can see in your camera that they didn’t do the treatment. You contact them but the communication is bad. You schedule appointment for inspection on the attic that should be included and they don’t show up. If you keep your account on file, they will charge you the following year without your permission. Customer support is rude. Please avoid using them.