Sub-Zero Refrigerators Reviews

After the refrigerator was delivered is when problems started. The unit itself doesn't really stay cold unless the compressor runs continuously. The doors are out of alignment on the front by about 4mm, so one door sits higher than the other. I thought that might explain why it doesn't stay cold, but there doesn't appear to be an obvious leak.

I called Subzero and they essentially said I was out of luck. I complained twice to the Better Business Bureau. Each time I did this Subzero replied that they were not going to deal with the BBB but would address this directly with the consumer (me). After the second time I had a phone call with Subzero. I explained my position and that I thought this was unacceptable. The customer service representative was clearly frustrated and short with me. She let me know that there is nothing they would do for me until I had the refrigerator completely installed including panels. I explained that I did not want to spend several thousand dollars to install a refrigerator that doesn't work.

Tri-Supply and Subzero agrees that only their installers should put the refrigerator in. Now here is the strongest statement against Subzero that I can make: if you have their certified installers put it in, then it EXTENDS THEIR WARRANTY FROM 2 TO 3 YEARS. Yep, a $15,000 refrigerator that comes with a baseline 2 yr warranty, but for an additionally $750 installation fee they will cover the refrigerator for an extra year. Think about that, one can buy a lesser brand at $3000-3500 and then replace it every year and still be ahead of Subzero in costs.

These days engineering and quality control are such that a Subzero refrigerator is unnecessary when you can buy an equivalent model for much less by another maker. Finally, I ended up getting a different refrigerator and paid right at $3500. I tried to return this to Tri-Supply and Subzero but as my discussion above, neither were willing to help. Now I have a poorly functioning refrigerator that is taking up space which providing no real benefit. In the long run, avoiding this brand is going to be right decision.

Cooktop: Most minor issues of the lot: one of the knobs sticks since installation; tech told us it would 'go away' with time & use. Lies. In terms of performance, it's a little uneven, some of the elements burn food at slightly above the low setting and then almost turn off at low.

Steam Oven: Replaced the master control, water intake piece and temperature probe receptacle after exhausting all other options, within 1 year after installation. Despite all the issues, this is the oven I use the most and would recommend - from another manufacturer!

Masterchef Oven: Replaced internal master control/motherboard within 6 months, was taking forever and a day to heat up and would never stay at temp. Waste of money for this unit, go with regular convection oven, I don't find any benefit. My previous experience with a 20+ year old Wolf wall oven was so much better.

French Door Fridge/Freezer: The gasket for the freezer drawer came ripped upon installation, so at one of the many tech visits, the technician noticed and ordered a replacement. This second gasket came rippled and bent, and did not lay flat against the door so it caused frost build-up, condensation which fell on the floor and worst of all, the vacuum seal no longer functions. The gasket looks flat now but still no vacuum seal, still getting frost. Another tech visit scheduled...Who knows when/if this will be fixed. It's so frustrating because the fridge above works great at keeping food fresh for the longest time, but if I could go back in time, I would go with Miele.

I am unbelievably disappointed with SubZero/Wolf quality and consistency. We spent a truckload of money and feel betrayed. NEVER AGAIN.

This should not happen to a high-end product like sub-zero. Perhaps subzero's President and CEO Jim Bakke should spend less time traveling wine country and more time on Quality Assurance of his company's products. These appliances have to be more than pretty. They have to operate solidly for decades. C'mon subzero...do better.

Now just over seven years in I have been told repairs will cost between $1000 and $2000. This is incredibly frustrating for an appliance that was marketed as a high-end, long lasting investment. For the price paid, I expected significantly more longevity and far better post warranty, performance. I understand that no appliance is perfect, but it’s disappointing that a premium brand like Subzero would have such a critical component fail so soon-and with ongoing issues soon after the warranty ended. I hope Subzero considers improvements and quality control or offers more robust support for loyal customers facing premature failures.