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My month old $13,000 refrigerator already has problems. I purchased the 42 inch side by side built in refrigerator. Has an ice maker not working properly. Freezes up and will not dispense ice and other times dispenses ice at will into the interior of refrigerator. The refrigerator interior is poorly designed and limi
Two new compressors and four door gaskets in ten years. Also high energy user. It looked good and had lots of room. Freezer on bottom was great. If you are wealthy, who cares if it costs so much to buy and repair?
We had an older version that actually worked better than this model we purchased in 2010. We have have several issues with the ice maker and have have several calls to have a repair person come and fix it.
Sub-zeros are overpriced luxury fridges. For the price, they deliver a status look. Do they deliver a better product? The 2 we have owned over the ages can be temperamental. The first one needed a new condenser; during the servicing we learned that Sub-zeros should be moved only by professionals. The current one has a water condensation drain scheme that's faulty by design and clogs. As a separate water-handling defect, the vegetable bins condense too much water and pool, causing food to rot. Otherwise, aside from the regular maintenance of vacuuming off the heat exchanger, the fridge has been fairly maintenance free for near 10 years.
Five years ago, we bought a sub-zero built in refrigerator with freezer section on the bottom. Now we regret it. We have a problem with constant build-up of ice at the bottom of the refrigerator section behind the crisp drawer. Also the drain tube gets blocked with ice. Subsequently, condensation water is dripping from the refrigerator and in the long term it damages the door rubber gasket which need to be replaced at a high cost. We have to defrost the refrigerator and drain pipe 3 to 4 times a year. We set the temperature at the recommended level, no luck, we increased it by couple of degrees, no improvement. We had a built -in Kitchen Aid fridge for 15 years and now we regret changing it, it was in excellent working conditions.
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We had a Sub-Zero when we bought our home in 2005. In 2010 we replaced it with a new Sub-Zero because that is the only refrigerator that would fit in the area that the other built in was removed. We have had AWFUL problems with the ice maker and the drain clogging. We have a repairman here at least once a year--- sometimes twice. We either really purchased a lemon or their product has completely gone sub-par.. Problem- it cost us $10,000. We could have purchased a much cheaper refrigerator and probably gotten much more use. Unfortunately, Sub-Zero makes sure you can only replace with their product if it is a built in. No other company fits the dimensions. I would never recommend this product.
We replaced our built-in Sub-Zero in 2015 with what we thought was going to be a newer version of the BI 36U/O RH model. This NEW VERSION IS TOTALLY DISGUSTING AND DOES NOT WORK!!!! The very worst thing about it is that there is no self-closing mechanism on the freezer drawer as there was on the older version. In other words: how many times has my husband gone to get ice for his cocktail and pushed the freezer drawer to close BUT it does not slide in all the way? SO the freezer and refrigerator heat up. The older version stated this on page 20 of its instructions: "Your freezer drawer has a self-closing mechanism. The incline, built into roller assemblies on the drawer uses gravity to assist in closing the drawer."
The newer version DOES NOT have this self-closing mechanism, I was informed. What stupid, pathetic engineering idiot decided to do away with this feature in the newer version???? I would love to know why that decision was made since the occasions when the freezer drawer does not shut totally are still numerous -- even four years after purchase of the newer model for thousands of dollars????
I have a $13,000.00 dollar SubZero fridge that is constantly creating mold due to excessive moisture. I have had a SubZero repairman out 3 different times for this issue. While I was hoping to find a fixable solution, I was told all 3 times that this is normal for the SubZero appliance since it is made to retain moisture to keep food longer. I DO NOT RECOMMEND buying this appliance unless you like to deconstruct the interior of your fridge, every 6 weeks with bleach water and dish soap, as recommended by the service techs. I have NEVER had mold in any of my fridges in my 56 years of life UNTIL I got a SubZero.
Asko is owned by Sub-Zero, and that is who we had to deal with. They were horrible. We purchased a very expensive Asko washer and dryer. Almost from day one we had problems with the washer. Sometimes it would just not spin all the water out of the clothes. This was random, and it didn't matter how big or small the load was or what the cycle was. This has now gone on for over 2 years. We called the store we bought it from and they sent their repairman. The man has now been out more than 10 times. Some parts on the washer were replaced although no one could seen to figure out what the issue was. NOTHING has worked and we continue to have the problem. In addition to this at times when washing suds and water would pour out of the front of the washer onto our wood floors. Of course the repair service couldn't figure out why that was happening randomly either.
During this time Asko/Sub Zero in Wisconsin was contacted several times by the repairman, and in our presence. The poor guy just didn't know what else to do and wanted to let them know about the issues. I personally just had a phone conversation that was insulting and went nowhere. The rep showed absolutely no good faith, and during the call she continually tried to manipulate the conversation and distort the truth in an attempt to try to absolve Asko/Sub-Zero of having to take responsibility for their obviously defective product.
I have never had issues like these with any other washer I have ever owned. It is truly disgusting that this company has ignored the problem and let it go on and on, no matter what we did. We went through channels and did everything they all told us to. Now, we are at the end of our patience, and are going to leave bad reviews about them on every site we can find. We have all our paperwork together and are now considering a lawsuit in small claims court. We cannot afford to let this go. Needless to say we would never do business with this company again or ever recommend them or their products.
Just awful. Spent 12K on a brand new 48 inch side by side Sub Zero Refrigerator. Took five weeks to get a service call for initial problems of excessive noise. Despite promised contact, no one called to schedule appointment. Was on hold for 24 minutes trying to find out why. When service finally appeared, they resolved noise problem but next attempt to use the external water dispenser resulted in a flood of water down the front of the refrigerator and all over the floor, with water spraying everywhere but in the glass directly under the dispenser, and creating a huge mess. Called again Friday morning to hear after 12 minutes on hold that the office is "closed". Not sure why anyone thinks this is a good product or a customer oriented company, except for the hype and advertising, all of which are lies.
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