Smarthome Reviews

They said 30 days you can cancel. I'm trying to cancel. Now they say 4 to 5 days to cancel and get your money back. They took my money in 5 seconds. Now they don't want to give it back. Don't ever use. Just a big run around.

This stuff is 100% junk. I tried to tolerate it because it theoretically fit my needs but the app takes forever to load, sometimes can’t find devices it found only a few minutes before and the app randomly logs you out. The app is also more ads than function. There is no telling what they do with all your information.

I was charged $9.96 from smarthometechproducts.com and I don’t know what it was for and I never received anything…I have tried sending several emails for a refund to the contact email I found on their website but my emails won’t go thru to that address…I would stay away from a company like this…

I placed two orders on Black Friday - one for roughly 200$ and the other for $445. The company waited until December 3rd (past Cyber Monday and all good sales) and cancelled the $445 order. The Company has a history of doing this. See prior complaints on this site, slick deals, other Av forums. Order with caution. I find it hard to believe that a company that specializes in smart home automation cannot figure out a way to keep their stock accurate on their website or honor orders in the event there is a mistake. Lastly, the customer service people you speak to are a front for the business - you can't get anyone in customer service who actually works for smart home. The customer service techs relay the question and report back "sorry we can't help you". Do not rely on this company.

Person representing himself with Social Security wanting information to sign us up for benefits provided by the county, AAA and AARP. Never mentioned he worked for an alarm company. Implied he worked for the county. If he was here by a list for an appointment he would have had all our information and would not have had to ask all the personal question of our job status and how long we had lived here. SCAM. SCAM.

Horrible experience with this company! I purchased 4 items on November 22, 2018 - (Black Friday weekend). The order went through and my credit card was charged and approved. On Nov 28, I inquired about the status of the order and received this reply from Robin **, "Thank you for contacting Smarthome Support. Sorry for the inconvenience caused. With regards to your email, sorry to inform but due to holiday season & huge number of orders to be processed there is some delay in the process of shipping the order, I do see that the order is already packed & should be shipped out anytime & once it's shipped out you will receive the tracking details to your email. Request you to kindly extend your patience so that we can get everything back in schedule."

Once again a battle with Smarthome and Insteon. I ordered the hub. Had one of my technicians to try to install it at a client's time. Took much time and no results. Tried to install at my office. NADA. Cost me a lot wages. I called for a refund and they said they would refund me. Never got it. I called today to follow up and they show no record of it and won't refund me. Once again Insteon does not fail to disappoint. I am on my 3rd set of Insteon switches for my house. What crap and now dishonesty. 3 sets of switches for an entire house WOW. Even their technician did the 2nd change out of switches. Stay away.

Purchase of smart products, (i.e. Smart hub with add'l products to go with it kit). Purchase date 10/23/17 with 3-5 day delivery, product never shipped. I was told they would upgrade to second day Nov. 3rd... It would go out that day. I get an email that night they couldn't ship it. Their excuse for this mess was they moved their warehouse. I cancelled the order, 11/4, still in processing. I cancelled the order... Cancelled again 11/7, waiting on email and order still shows processing.

I placed an order for the iRoomba 880 on 9/22/17. Called today 9/26/17 to inquire where the order is since I haven't received any further information other than the confirmation email. Was told by customer service they had called to inform me the order was cancelled because of fraud concerns, but the number I gave was incorrect because the warehouse person was told that no "Barbara" has that phone number. The phone I gave is my personal cell number and only I have access to it. My voicemail even states that "Barbara" cannot come to the phone right now, please leave a message". They did not call, did not leave a voicemail nor did they email. The first customer service representative tried to get me to reorder since he couldn't "push" the order through again on his end. When I attempted to do this, it came up their company was out of stock.

The directions are written so a kid can understand them. It was my favorite thing to use and easy to understand and it is the best thing to use in this modern age. I would recommend this to my friends. It is very easy to install and use. It has a light to let you know it is working properly. This is something I never thought I would have in my home. This is a very good value for your money if you are looking for home security. When I am out knowing that things are okay at my house it has really given me peace of mind. This is the best use of technology that I've tried for home security systems. It is great knowing your home is safe when you are not there.