A3 Smart Home Reviews

I would like to comment on your sales agent; Alexis **. I wish to send my gratitude and appreciation to SmartHome, regarding Alexis. She asked several questions regarding my request for indoor cameras. She explained with detail my questions etc. I feel well taken care of with sincere interest in my needs etc. She contributes to my reasons for staying with SmartHome as a loyal customer! Thank you. Wanda **

I purchased an A3 Smart Home product and was told that I could easily find somebody in my local area to install it. I attempted to find an installer several times without any success. Nobody wanted to install the A3 product; they wanted to install their own. I contacted A3 and explained this to them and they insisted that I could find a local installer, but they never offered specific contact information. I finally gave up and returned the unused products to A3 so I could get a refund. They shipped it back to me and said that they would not give me a refund because I took too long to return it (it was approximately 2 months). Now I'm out $750 and stuck with a useless product. I should have checked A3's feedback before buying the product. It reveals a company that is desperate to unload their products and will not stand behind them. I suggest that you check them out.

Sana (and Justin) were absolutely fantastic. They did a tremendous job setting up our systems - they were patient, thoughtful and thorough. They ensured we understood the system, made sure everything worked and were fair in helping us decide what was necessary and what was not. Amazing experience and highly recommend!

My husband & I have had A3 Smart Home since 2019 & we couldn't be happier. Safe Security was acquired by AAA (American Automobile Association) in 2018 & changed the name to A3 Smart Home. We have alarms on every window & door in our home, including the patio & garage, & movement sensors in all rooms, as well as a video doorbell and several outdoor cameras- at a cost of $34 a month. The company has been incredibly responsive to every issue & has replaced malfunctioning parts immediately. We hope AAA expands their A3 Smart Home full security service to MN & other states as we are leaving AZ. We've felt incredibly secure with this company.

In December of 2022 we decided not to proceed with A3 Smart Home switch to 5G! We spoke with several A3 sales reps back then and informed them no that we're not interested. There has been no alarm signal to our home for the past year but we were still being charged for home security. I called to complain and was told they tried to send a signal every month but our alarm system didn't respond. A3 said I didn't cancel service and I responded how can they charge for a system that's not being monitored? How can A3 get get away charging consumers for a service they're not providing? I was told it's still my fault and they'll be sending me to collections for monitoring a system they're not monitoring. STAY AWAY FROM A3 SMART HOME!!!

I called to cancel service recently after being a loyal customer over 12 years. I stated I planned on installing self-monitoring equipment and was told they could install equipment and I could self-monitor after paying off equipment. I called nine weeks after installment to pay off equipment and end monitoring service and was told I cannot self-monitor without paying monitoring fee. As requested they removed equipment; however, they did significant damage to my property and refused to repair damage. They also refused to replace the keypad that came with my home and was in working order when I purchased my home. I strongly do not recommend this monitoring company. The customer service has significantly declined since my initial start with this company.

Billing has not been correct regarding Remaining Equipment Balance (initial equipment cost amortized over 36 months per the signed agreement) for over 13 months. Customer service has not been able to make any corrections and says billing department is responsible. However I am not allowed to communicate directly with billing department, so the merry-go-round continues.

I received a message from A3 to say I needed to update my system because our system is working off of a 3G signal and companies are shutting down those towers. I agreed to update and for them to send the equipment needed. 4 months later I received another notice about the same thing. I called them to inform them that I had not received my equipment yet and to send it once more. By now it is in February and the service was going to expire on the 22nd of February. I was informed the equipment will be sent overnight and I should be o.k.. That very same day (4 hours later) they called back to inform me that they do not have the equipment or a tech to complete the revision and decided to cancel my service. Without any any options. Now I don't have security and need to install new equipment with a new company.

OMG-Had our current router fail and installed a new one-Was able to fix panel with new router but unable to get camera to reset to the router-The folks recommended that I get up on a ladder and reset camera-I am 80+ years old-live in the country and no longer can climb a ladder--Asking for help here-Looks like they will only respond if I want them to come and get equipment-These folks do not have a clue of what is going on in the real world-Should be sooo easy to reset the camera without getting a ladder truck out to our house?? Been an AAA customer since the 50's-We are at our wits' end!!

Had the smoke alarm moved to a different location last week, because the first time it happened. I was taking a shower,, and it went off. I fell on the floor trying to turn off the system on my phone and I end up bruising my right arm, and my buttocks. The system is sensitive and it doesn’t know the difference between steam and smoke. And AAA told me, the system recognizes it as heat, and I was fine with that. So they did a courtesy to check it out and moved it far away from the kitchen and bathroom. And I was told by the technician it’s not going to go off. It suddenly went off about 4 times today, while I’m watching television in the living room. And it's raining outside, and cold, and all of the windows are open, and I’m not even cooking.