A3 Smart Home Reviews

I would like to comment on your sales agent; Alexis **. I wish to send my gratitude and appreciation to SmartHome, regarding Alexis. She asked several questions regarding my request for indoor cameras. She explained with detail my questions etc. I feel well taken care of with sincere interest in my needs etc. She contributes to my reasons for staying with SmartHome as a loyal customer! Thank you. Wanda **

I purchased an A3 Smart Home product and was told that I could easily find somebody in my local area to install it. I attempted to find an installer several times without any success. Nobody wanted to install the A3 product; they wanted to install their own. I contacted A3 and explained this to them and they insisted that I could find a local installer, but they never offered specific contact information. I finally gave up and returned the unused products to A3 so I could get a refund. They shipped it back to me and said that they would not give me a refund because I took too long to return it (it was approximately 2 months). Now I'm out $750 and stuck with a useless product. I should have checked A3's feedback before buying the product. It reveals a company that is desperate to unload their products and will not stand behind them. I suggest that you check them out.

Sana (and Justin) were absolutely fantastic. They did a tremendous job setting up our systems - they were patient, thoughtful and thorough. They ensured we understood the system, made sure everything worked and were fair in helping us decide what was necessary and what was not. Amazing experience and highly recommend!

My husband & I have had A3 Smart Home since 2019 & we couldn't be happier. Safe Security was acquired by AAA (American Automobile Association) in 2018 & changed the name to A3 Smart Home. We have alarms on every window & door in our home, including the patio & garage, & movement sensors in all rooms, as well as a video doorbell and several outdoor cameras- at a cost of $34 a month. The company has been incredibly responsive to every issue & has replaced malfunctioning parts immediately. We hope AAA expands their A3 Smart Home full security service to MN & other states as we are leaving AZ. We've felt incredibly secure with this company.

In December of 2022 we decided not to proceed with A3 Smart Home switch to 5G! We spoke with several A3 sales reps back then and informed them no that we're not interested. There has been no alarm signal to our home for the past year but we were still being charged for home security. I called to complain and was told they tried to send a signal every month but our alarm system didn't respond. A3 said I didn't cancel service and I responded how can they charge for a system that's not being monitored? How can A3 get get away charging consumers for a service they're not providing? I was told it's still my fault and they'll be sending me to collections for monitoring a system they're not monitoring. STAY AWAY FROM A3 SMART HOME!!!

I called to cancel service recently after being a loyal customer over 12 years. I stated I planned on installing self-monitoring equipment and was told they could install equipment and I could self-monitor after paying off equipment. I called nine weeks after installment to pay off equipment and end monitoring service and was told I cannot self-monitor without paying monitoring fee. As requested they removed equipment; however, they did significant damage to my property and refused to repair damage. They also refused to replace the keypad that came with my home and was in working order when I purchased my home. I strongly do not recommend this monitoring company. The customer service has significantly declined since my initial start with this company.

Billing has not been correct regarding Remaining Equipment Balance (initial equipment cost amortized over 36 months per the signed agreement) for over 13 months. Customer service has not been able to make any corrections and says billing department is responsible. However I am not allowed to communicate directly with billing department, so the merry-go-round continues.

I received a message from A3 to say I needed to update my system because our system is working off of a 3G signal and companies are shutting down those towers. I agreed to update and for them to send the equipment needed. 4 months later I received another notice about the same thing. I called them to inform them that I had not received my equipment yet and to send it once more. By now it is in February and the service was going to expire on the 22nd of February. I was informed the equipment will be sent overnight and I should be o.k.. That very same day (4 hours later) they called back to inform me that they do not have the equipment or a tech to complete the revision and decided to cancel my service. Without any any options. Now I don't have security and need to install new equipment with a new company.

OMG-Had our current router fail and installed a new one-Was able to fix panel with new router but unable to get camera to reset to the router-The folks recommended that I get up on a ladder and reset camera-I am 80+ years old-live in the country and no longer can climb a ladder--Asking for help here-Looks like they will only respond if I want them to come and get equipment-These folks do not have a clue of what is going on in the real world-Should be sooo easy to reset the camera without getting a ladder truck out to our house?? Been an AAA customer since the 50's-We are at our wits' end!!

Had the smoke alarm moved to a different location last week, because the first time it happened. I was taking a shower,, and it went off. I fell on the floor trying to turn off the system on my phone and I end up bruising my right arm, and my buttocks. The system is sensitive and it doesn’t know the difference between steam and smoke. And AAA told me, the system recognizes it as heat, and I was fine with that. So they did a courtesy to check it out and moved it far away from the kitchen and bathroom. And I was told by the technician it’s not going to go off. It suddenly went off about 4 times today, while I’m watching television in the living room. And it's raining outside, and cold, and all of the windows are open, and I’m not even cooking.

Contract with updated equip date 4/2019. It is clear that Safeguard was high value company now purchased by A3 (aka AAA Security) is becoming typical large corporation of sales not services. 9/2/20 keypad message and beep: I called them, they said no issue found, I said the abbreviated code looks like not signal. 9/9/20 keypad beeping at 2 AM. I called them during the day and after 1.22 hour call to them they said the equip can not accept radio signal. I would need to pay to update. REMINDER security signal failed and I did not get a call, I had to call them. This did not make me feel secure! I was walked thought how to disconnect the backup battery to stop the keypad signal beep saying no signal!

A3 took over Safe Security, our original alarm company. We took out the alarm for our elderly mother and sister. Mom died, sister moved and, because of covid, we could not arrange a closing date giving A3 30 days notice. The rep told us if the new person, who wanted to keep the alarm, took over the account we would not have to pay for an additional 30 days. We gave the new owner all of the information but A3 talked him into taking out a new account telling him 'they could not find the account he was talking about'. Thereby ensuring they would be paid twice for a residence that had one alarm. How we know is the salesman called us, in error, looking for the old equipment but had the new owner's name! We had to pay so our credit rating would not be affected. NOT ETHICAL.

Cross-out the automatic renewal clause in the signature block before signing the contract. I was under the assumption that I was a free agent after first year. When A3 increased my monthly dues after the end of my contract, I took my time in canceling or renegotiating my contract. Now, I cannot cancel the contract that I didn’t know I had, unless I pay the full contract term!

I give it a 1 star only because I cannot give it zero star. I have tried to have a service that I did not request removed from my bill for over 3 months. I request the removal and was told that I have to give 30 days notice, which I did, but I am still being billed for the service (SF SAFEid Individual Plan). Their customer service team are a bunch of lying arrogant individuals. I was a customer for this company for over 12 years and I am cancelling their service. Don't ever do business with this company.

I have sent certified letters, made numerous phone calls and contacted the BBB regarding this company. I have had the account since 2007 and when I try to cancel I am told I’m under contract and will have to pay out the contract in order to cancel or notify them 30 days prior to the contract expiration date. I have no idea when the contract date is since I didn’t even realize I’m under a contract. It has been a nightmare dealing with this company!

I have had service with this company for over 10 years; however, they changed hands in that time frame and didn't inform me that my contract renews automatically every year. I thought I was on a month to month. When I tried to cancel today, because I figured out they are way more expensive than other alarm companies, they informed me my contract just renewed 2 months ago and I had to pay the full balance for the next 10 months in order for them to cancel. I told them no way was I going to and they said fine, they'll send it to collections. I told them, "Go ahead", and then I had to go to my bank to have them do a stop pay on the automatic payment that comes out from Safe Security. The stop pay is good for 18 months.

Representative came to home and said they were upgrading ADT Alarms, which I had. Said they monitored for ADT. This was 2 weeks after my husband died unexpectedly and I was still trying to figure out bills and contracts. I approved it for 2 years, turned out to be 3 and was assured if I moved as planned and they couldn't service, contract would be cancelled. Moved to Lake Havasu City, AZ and they have no monitoring available. Service to set up unit in my home would come from Phoenix, AZ, Las Vegas, NV or Palm Springs, CA and I would have to pay round trip travel time; 6 to 9 hours.

What is the point of an alarm system if they won't update addresses, phone numbers, contact information. I attempted to correct the address several times and it was never completed. I terminated service but because of their ridiculous contract terms ended up "owing" for additional months for which no service was provided. Safe Security is hands down one of the worst companies I have ever done business with. I feel safer with no alarm system than with theirs.

I have had Safe for over 6 years and I recently moved and tried to cancel my service and have had the worst customer service experience ever! All of the 3 reps I have spoken to have been very rude, and refuse to transfer me their customer service department! Also they keep telling me there is not a supervisor available, 3 days straight, and they will call back, but they never do! STAY AWAY FROM THIS COMPANY!!!

At the time my 85 year old Mother thought she signed a two year deal. She didn't receive any paperwork from the Salesman who came to the house. After two years and now 87, she moved in with me "her son". Safe Security claims the 85 year old widow signed a 5 year deal. The paperwork reflects 5 years but my Mother thought she signed "on the computer" a 2 year deal. They refuse to respond to our Attorney letters and continue to bill monthly. This POS is the biggest SCAM company and would steer clear. Read and heed.

After for almost a year of not able to set alarm due to always breaking and being charged each repair. I decided to call for cancellation after being a customer since 2015. To be on hold for literally 20 minutes. Just to be told that my contract says that automatic renew each year and will be up in August and would have to pay $500 to cancel. This was never mentioned to us when we signed the contract. Not only did not mention they said you can cancel at anytime. Very bad marketing and misleading information.

I signed up with my Original Monitoring Company, Tekna Monitoring on 5/2018. Tekna Monitoring was also working at that time with Safe Security. I kept in touch with our original Sales Rep. I called our Sales Rep. a few months ago for a new sign for our front yard, and was told Tekna Monitoring had several accounts taken over by Safe Security in a hostile manner, mine included! Our Rep. stated that he really could not tell me more than that! To date, I have still received no notification from Safe Security that they are my new company.

This company should be put on the chopping block and smash because first of all, it was sold out to another company and I wasn't notified. 2nd I never sign up for a 3 yr contract when it was first put in my home. I was told it was a month to month deal and I could cancel anytime I want and that wasn't the deal. 3rd when it was sold out to another bogus company that its employees are rude and liars. They seem like it is being ran from home based not a business; I haven't got my refund back yet from being charge when I called and went through an hassles to cancel the contract.

I should not have changed my system to Safe Security. I was told by Safe Security that my company was about to be bought by Safe Security which is why I decided to go with Safe Security. I have had problems with billing ever since. First, the technician input the incorrect routing number from my check for Billing drafts from my bank. This cause a past due bill which was not my fault. Once getting back current, I paid with paper checks. I ordered a second system at my second property, told the technician to combine my bill. I was assured that that could happen. For months, I received my bills at my resident. All of a sudden the bill were separated and sent to two different addresses (my resident for my service and my second unoccupied property). I had no idea bills were going to that second property. Now I have past dues bills again. This is one big mess. I don't like this company at all.

We moved in 2013 and chose to keep the existing security system, but somehow got switched to Safe Security with a three year contract that they wouldn't let us cancel even though we moved a year later. I made multiple phone calls pleading with them to avoid wasting nearly $50 a month, and they refused, even threatened to sue if we didn't continue the contract. When I was finally able to cancel today, the rep told me they wouldn't make any money if they allowed people to cancel their contracts for any reason. They don't deserve your business for any reason.

Someone showed up to our door and said they needed to Update our ADT system. Turns out the guy switched our whole system and didn't say he was from Safe Security!!!! Everyone I have to spoke to on the phone has been "polite" and seemingly helpful BUT they assured me they would refund my cancellation fee to ADT and apologized for the false representation. It would be a complete hassle to change everything out again and since they offered to pay the cancellation fee we just left it! Well...here it is a couple months later and still no refund check and everytime I call they say someone will get back to me and they never do!!!! I'm so mad now and am going to file every complaint against them I can!!!

Been with this company for many, many years. My system broke down and I email them two times to send someone to checkout system but never received a email back or had a tech come out. Monthly charge just kept going up so I decided to cancel my account. Ten years earlier I had to change my phone to a VOIP system and they came out to install a wireless system to keep my business. They changed my contract so I had to commit to them for two or three more years before I could cancel.

I began to have problems with my smoke detector in September 2015. New smoke detector sent in December. Again began to have problems. SAFE sent a technician who change the batteries that I had just installed. Problems again. Next technician could not find a problem and said to monitor. Smoke detector began to have problems. Multiple email requests produced no results. Finally, I wrote and told them I no longer wanted their security. Then, I received a call from a rep who wanted to get my system fixed. I told her, "No Thanks, your company is not getting my business".

I had been with my original home security company for 15 years and they sold to SAFE. Since my home had an older system I was interested in upgrading my system. They sent a third party contractor out which never followed up concerning our visit and then I was charged $105.00 for the contractor. After repeated attempts over 4 months the $105.00 was taken off of my bill. In October 2018 I changed my phone carrier which was connected to my alarm system. Apparently my phone line was not wireless thus not compatible with the current security system that I had although I was not aware of it. I called SAFE multiple times about the fact that they were not calling me after false alarms were going off. They then said they would test the system and we attempted to and we were disconnected. No one bothered to call me back to continue.

I purchased a new home security system about 4 months ago. Several areas of the house are not properly covered by the security sensors. Despite repeated calls and Emails they will not rectify the problem. They don't respond, lie about sending a service tech and basically don't care. Buyer beware, DO NOT UTILIZE THIS COMPANY. I truly believe this is a scam.

This has to be the most pathetic company I have ever done business with. They never respond to e-mails and the phone call takes forever on HOLD then someone with NO brain cells will just put you off to the next clueless one. I have had Safe for maybe 6 years. Every time maintenance was required, the company sent me the part in the mail & I installed it. They said I live in an area with No maintenance coverage. So I did THEIR job a few times. Then in May 2018 I was in Southern Florida (about 1100 Miles) from my home and I just had a funny feeling in my stomach so I called and was told by the monitoring company that there was no signal going to the panel. They said I needed a GSM radio upgrade. The 2GB connectivity was not communicating. SAFE never advised me of any such issues & who knows how long I have been paying for the monitoring services WITHOUT the monitoring.

Beware of this company - read the fine print. After being a loyal customer for 12 years I was told in order to cancel my services, as we are moving and sold the home with the security system, we would need to pay $343 due to the "fine print" of our original agreement (signed 12 years ago) that states our contract renews yearly. In 12 years we have NEVER received a renewal notification as is the business practice of other reputable companies.

After getting rid of my landline, I had a wireless system installed, for which I had to pay $179. I had been with this company since my previous monitoring company sold to them. Even though I had long fulfilled the original 3-year contract, I had to sign another 3-year contract for the upgrade. The system goes out whenever there's a power outage - but there's no notification from Safe. After a 2-week vacation, I came home to find no alarm. I contacted Safe and they said all I had to do was reset it. How can I reset it when I'm not home and don't know it's gone out??? I have to wait an average of 30 minutes to get through to a customer representative.

My elderly grandmother, unknowingly signed a 60 month contract with Safe Security. There was definitely a misunderstanding to which she felt she had been taken advantage of. I contacted Safe Security and was put in contact with Ben **. He was very courteous, helpful and provided me with the documentation I requested. After I explained to him our particular situation, he was very kind and agreed to cancel her contract.

My system has been down for two weeks. It took a week for a field tech to come to my home. The field tech stated that parts were needed and would be mailed to my home. After a week of waiting I called and asked when the parts would arrive. I was told no parts were needed. I asked them when I could expect my system to be put back on line and repaired. They were not able to answer the question and said that they would have to have someone call me the following day. It took me 14 minutes get someone on the line and the call lasted over 35 minutes. When I called them two weeks ago it took in excess of 25 minutes to get to someone. I sent a nasty email to them with no response. I am going to have my lawyer contact them have this contract canceled.

I signed a contract with this company a couple of years ago. It’s been a nightmare. Alarm sounds and they don’t call us, or call a wrong number. Break ins and they fail to call us or the police. If we call them for service, end up on hold for at least a half hour before talking to anyone. System breaks down, and no service. A total disappointment.

I receive my bill for July. There was an increase because I didn't want auto bill or pay online. I was not told this when I sign up with them. If they had told me this I never would have gotten with them. I feel I have been deceived. I would not recommend SAFE Security to anyone. I am on a fix income. I can't afford any increase.

This company has raised prices with no notifications, have extended contract with no approval and say I cannot cancel for 7 months in the future. If anyone can tell me how to get out of this chicken outfit, please do. I will do everything I can to warn others of this scam. If I die, I am 81, I suppose they will still bill my bank.

Our security system contract was purchased by Safe Security a year or more ago. When this occurred, I read many reviews and noticed a very common theme. Safe Security continued to charge credit cards/bank accounts even after contacts were null and void. Based upon this information, I chose to delete my credit card information and send my payment directly from my bank account. Fast forward a year later. Safe Security started charging me a $2.50 fee for not being enrolled in autopay. There was no warning. When I called to discuss the additional charges every month, I waited on hold for an extreme amount of time. I spoke to a representative who could only explain the reason for the charges and not why it happened when it did. She transferred me to a supervisor and I had to wait an additional amount of time.

We are still paying with auto deductions through bank for a security system that we do not have. May 2015 we agreed to the install and I was under the impression from the agent who talked us into the system that we could cancel at any time if we did not like it. WRONG! The contract was for 60 months! We sold our house where it was installed November 2016 and according to my wife who handles the payment the company rep told her it is a 5 year contract. So unless the new owners of the house took over the contract at our old house that has the equipment installed in we are paying for a system that we do not have. How can this be so? Why were we not advised instead of paying for an alarm we no longer had that the system could be transferred to our present house seeing that we have to pay for the 5 years?