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A3 Smart Home, formerly known as SAFE Security Systems, is an all-in-one home security, automation system and monitoring provider. The company’s services work with most major security systems, and it offers identity theft protection and service plans.
A3 Smart Home offers a range of security services. However, its website doesn’t include pricing, so you’ll need to schedule a consultation for an accurate cost quote.
- Works with third-party systems
- Extra services available
- Home automation available
- No online orders
- Limited price transparency
My elderly grandmother, unknowingly signed a 60 month contract... After I explained to him our particular situation, he was very kind and agreed to cancel her contract.Read full review
I have had Safe for over 6 years and I recently moved and tried to cancel my service and have had the worst customer service experience ever! All of the 3 reps I have spoken to have been very rude...Read full review
What is A3 Smart Home?
A3 Smart Home is a home security company that offers whole-home automation and protection. Its plans include a broad selection of features, from video surveillance to environmental monitoring that detects floods and other hazards.
Unlike other brands, A3 Smart Home security systems work with almost any hardware from other providers. This company is best suited for consumers looking for complete home monitoring, especially those who already own security equipment from other brands.
A3 Smart Home security solutions
A3 Smart Home security is a complete home solution that protects your family and your property.
- Residential security: A3 Home security monitoring protects your home from intruders, fire, carbon monoxide leaks and floods. This service utilizes video surveillance, smoke detectors, a variety of sensors and a local monitoring center to ensure help is just an alert away. Monitoring plans start at $24.99 per month.
- Home automation: A3 Smart Home’s automation platform allows you to control Wi-Fi-capable devices in your home from an app. The cost of this system depends on the equipment you purchase, including smart bulbs, outlets, thermostats and other devices. Contact A3 Smart Home for a free consultation.
- SafeID: This service offers identity and credit monitoring to protect your digital identity on the web. SafeID detects if strangers are misusing your personal information online and alerts you to potential security concerns. Contact A3 Smart Home for customized pricing information for SafeID.
- Extended service plan: The extended service plan starts at $47.95 a month and covers all labor charges for your security system as well as replacement parts as your devices age.
A3 Smart Home prices
A3 Smart Home security monitoring starts at $24.99 per month, but prospective customers must request a consultation for customized pricing.
If you have equipment from another home security company, it’s likely compatible with A3 Smart Home’s monitoring services. You can also take advantage of other services, including home automation and SafeID.
A3 Smart Home Security FAQ
- Do you have to install A3 Smart Home’s security systems yourself?
- No, installation instructions vary depending on the make and model of the alarm system. The average DIYer can install some models, but if you’re unsure or you don’t want to, contact A3 Smart Home customer service to request a technician. There may be an additional charge for this service.
- Can I use A3 Smart Home without monitoring?
- No, A3 Smart Home is primarily a monitoring service.
- Does A3 Smart Home have outdoor cameras?
- While A3 Smart Home does not offer its own brand of outdoor cameras, its services are compatible with most security cameras on the market. Contact A3 Smart Home’s customer support to find out if it can monitor your existing cameras or if there are any brands it recommends.
- Does A3 Smart Home call the police?
- If your alarm system triggers or if you manually request help, A3 Smart Home calls the police. Its professional monitoring center can also summon the fire department or medical assistance.
Is A3 Smart Home a good security system?
A3 Smart Home could be the right security system for people who already own alarm equipment and those who want whole-home monitoring services. Its services are compatible with most major home security systems. The company offers competitive products at a reasonable price and has additional home automation and identity theft services available.
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I give it a 1 star only because I cannot give it zero star. I have tried to have a service that I did not request removed from my bill for over 3 months. I request the removal and was told that I have to give 30 days notice, which I did, but I am still being billed for the service (SF SAFEid Individual Plan). Their customer service team are a bunch of lying arrogant individuals. I was a customer for this company for over 12 years and I am cancelling their service. Don't ever do business with this company.
I have sent certified letters, made numerous phone calls and contacted the BBB regarding this company. I have had the account since 2007 and when I try to cancel I am told I’m under contract and will have to pay out the contract in order to cancel or notify them 30 days prior to the contract expiration date. I have no idea when the contract date is since I didn’t even realize I’m under a contract. It has been a nightmare dealing with this company!
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I have had service with this company for over 10 years; however, they changed hands in that time frame and didn't inform me that my contract renews automatically every year. I thought I was on a month to month. When I tried to cancel today, because I figured out they are way more expensive than other alarm companies, they informed me my contract just renewed 2 months ago and I had to pay the full balance for the next 10 months in order for them to cancel. I told them no way was I going to and they said fine, they'll send it to collections. I told them, "Go ahead", and then I had to go to my bank to have them do a stop pay on the automatic payment that comes out from Safe Security. The stop pay is good for 18 months.
You would think someone who has used their service for over a decade would give me a break, especially since the alarm company changed hands and they didn't inform me of the 1 year automatic renewal. She said it's in my original contract, but what contract is she talking about? Because they didn't have me sign anything when they took over. This company is bogus.
Representative came to home and said they were upgrading ADT Alarms, which I had. Said they monitored for ADT. This was 2 weeks after my husband died unexpectedly and I was still trying to figure out bills and contracts. I approved it for 2 years, turned out to be 3 and was assured if I moved as planned and they couldn't service, contract would be cancelled. Moved to Lake Havasu City, AZ and they have no monitoring available. Service to set up unit in my home would come from Phoenix, AZ, Las Vegas, NV or Palm Springs, CA and I would have to pay round trip travel time; 6 to 9 hours.
They have held me to payments for full 3 years without having service for last year and a half. If I didn't pay; I would be sued for the amount and all legal costs to get their money. Rude nasty people to deal with! I was told they were not responsible for what Representative's tell people. In this last bill, got a notice that AAA Smart Home has acquired Safe Security and gave them glowing recommendation. I can't believe AAA would hook up with a company that is as dishonest as this one is!
What is the point of an alarm system if they won't update addresses, phone numbers, contact information. I attempted to correct the address several times and it was never completed. I terminated service but because of their ridiculous contract terms ended up "owing" for additional months for which no service was provided. Safe Security is hands down one of the worst companies I have ever done business with. I feel safer with no alarm system than with theirs.
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I have had Safe for over 6 years and I recently moved and tried to cancel my service and have had the worst customer service experience ever! All of the 3 reps I have spoken to have been very rude, and refuse to transfer me their customer service department! Also they keep telling me there is not a supervisor available, 3 days straight, and they will call back, but they never do! STAY AWAY FROM THIS COMPANY!!!
At the time my 85 year old Mother thought she signed a two year deal. She didn't receive any paperwork from the Salesman who came to the house. After two years and now 87, she moved in with me "her son". Safe Security claims the 85 year old widow signed a 5 year deal. The paperwork reflects 5 years but my Mother thought she signed "on the computer" a 2 year deal. They refuse to respond to our Attorney letters and continue to bill monthly. This POS is the biggest SCAM company and would steer clear. Read and heed.
After for almost a year of not able to set alarm due to always breaking and being charged each repair. I decided to call for cancellation after being a customer since 2015. To be on hold for literally 20 minutes. Just to be told that my contract says that automatic renew each year and will be up in August and would have to pay $500 to cancel. This was never mentioned to us when we signed the contract. Not only did not mention they said you can cancel at anytime. Very bad marketing and misleading information.
I signed up with my Original Monitoring Company, Tekna Monitoring on 5/2018. Tekna Monitoring was also working at that time with Safe Security. I kept in touch with our original Sales Rep. I called our Sales Rep. a few months ago for a new sign for our front yard, and was told Tekna Monitoring had several accounts taken over by Safe Security in a hostile manner, mine included! Our Rep. stated that he really could not tell me more than that! To date, I have still received no notification from Safe Security that they are my new company.
4 days ago on Monday 10/14/19, we were unable to set our alarm on our house. The keypad for our alarm had an error code telling us to contact the alarm company at a specific 800#. I called that number, which was a general # for Safe Security. I pressed the # option for Troubleshooting our System as our System was not functioning. I got a Rep. on the phone who looked up my account and told me that Safe Security had not received payment on my account since March of this year, 2019! I was in disbelief and panicked because $40.95 was being charged to my Visa every month for monitoring services! I told the Rep. that it must be a mistake!
Then I began to believe that somehow my Visa had been Criminally Hacked! Actually this particular Rep. believed me, I think!!! I was in tears and I begged him to help me! I asked him to ask the Safe Security Supervisor if I could make the back payments (6 months worth?) and reinstate my account. The Supervisor said no! The Rep. gave me the # of the Collection agency that would be attempting to collect. My head was spinning! Was I hacked? Collections? I have never missed a payment on anything and I have excellent credit. I did contact the Collection Company and got a Contact Person. I told him everything I knew to date. I told him that I would pay the 6 months of service that somehow did not get billed to my Visa. He did not yet have my paperwork, and said he would call me when he did.
I made 3 more calls to Safe Security Billing. I finally found out that the expiration date of my Credit card on file had expired in April, hence Safe Security was unable to bill me. I asked why no one emailed me, sent me a letter, or phoned me? The Rep. told me 2 letters were sent, and returned to them undeliverable!!! I asked what address those were sent to, and they were the wrong address!!! You think after the 1st one was sent back undeliverable, that a 2nd one would have not gone out?! I actually did not receive any phone communication from Safe Security until 9/30/19, and a woman just said her name and to call her back. I'm sorry that I did not, I receive sales calls frequently, and normally do not return them! I wish that she would have mentioned the nature of the call!
Anyway, today is October 17, 2019, and I just received a call from my Contact person at the Collection Agency. His tone was much different since I spoke with him a few days ago! He said Safe Security was charging me for the 6 months that my credit card was not charged, (I offered to pay that!), but also for the 1 1/2 years remaining on my contract! (Even though they terminated my contract on 9/30/2019 and REFUSED to let me pay them, after they did not contact me about my credit card expiring!!!) Not only Was Safe Security Charging me for the 6 months, plus the remaining 1 1/2 years, there were Late Fees and Legal Fees on top of that!!!!
The Collection Agency Rep. stated that Safe Security was much more important to them than a single individual, and that I had better pay this amount or my Credit would be adversely affected! Then, they would forward this delinquent account to yet another Collection Agency that would pursue me further!!! That "This Will Not Go Away Ms. Reed!!!! OH MY GOD!
This company should be put on the chopping block and smash because first of all, it was sold out to another company and I wasn't notified. 2nd I never sign up for a 3 yr contract when it was first put in my home. I was told it was a month to month deal and I could cancel anytime I want and that wasn't the deal. 3rd when it was sold out to another bogus company that its employees are rude and liars. They seem like it is being ran from home based not a business; I haven't got my refund back yet from being charge when I called and went through an hassles to cancel the contract.
I asked, "why can't you put the refund back into my acct. the same way you all took it out." I was told they are not allowed to have my acct information. So how did you get the payment if you didn't already have my acct information. Come on stop with the foolishness. I wish there was a way to do a investigation on this company to see if they are legal. I really don't think they are because it seems so out of place that you can't refund my money back into my acct the same way you took it out.
A3 Smart Home Company Information
- Company Name:
- A3 Smart Home
- Formerly Named:
- SAFE Security Systems
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