A3 Smart Home Reviews

In 2009 in Drumheller, AB we signed a 36 month contract with Pinnacle Security for monitoring our home. In 2012 we moved out of province to British Columbia, I contacted Pinnacle at that time by both phone and following up with a written letter to cancel the monitoring services, we had satisfied the contract and no longer needed the service, we sold our home and moved. At some point Pinnacle sold contracts to SAFE Security and SAFE Security continued to draw money from our account every month. Despite repeated calls to the company and assurances from their reps that there would be no more draws from our account they still continued, to the tune of over $2300.00. Nothing we could say would deter them from dipping into our account monthly.

We have used the same security system for 19 years but have seen four new owners over that time, the last being Safe Security. We had an auto-bill pay set up for years. Out of the blue we get a letter threatening collection for failure to pay $60.44 in fees. We inquired and I quote from a letter we sent to them, "The conduct of Safe Security measured against prior ownership leaves much to be desired. Apparently, with the number of complaints and lawsuits mounting into the hundreds, as found on the web, it would seem we are not alone. After review our contract, I requested copies of said notices which are required before any change in fee and you (contact) admitted there were none ever sent and none available. You could not even tell me when and for what the charges covered.

We've had nothing but issues since trying to cancel our service in August 2017. We were told we had to opt out for over $300 which we did. Then we get another bill and call and they say we have to cancel in writing, which we did. Then we continue to get bills, we call, their representatives are rude. I'm giving them one more chance to update my account and then I'm filing a complaint with the Texas Attorney General's office. Stay away from this company!

I have spoken with representatives to cancel our account, I have sent three letters of cancellation and I've been told they "can't find them". I've sent the last two by mail that can be tracked and they can't find them? I even mentioned something on their Facebook about this and they said they would look into it and of course I've never heard anything about it. I don't even have their services anymore and I'm paying for absolutely no services at all! I'd give this company no stars if I could! This was installed in our home over 4 years ago, the installation was fine but being charged for repairs of nearly $100 was outrageous and of course being billed still for no services still gets me mad. Stay away from this company!

I paid off my account with this company. I have sent two cancellation letters and talks to numerous people and they continue to try to withdraw their monitoring fees from my checking account. I have done everything they asked me to do in order to cancel my account, however they continue to send me invoices requesting payment. I now have put a stop payment on my checking account so they can no longer get their fees from my account. I have also filed a complaint with the Better Business Bureau. My advice to anyone is to steer clear of this company at all costs.

We have had security system for about year now. From the minute it was installed it has increased my sense of security 10 fold. It is very user friendly and well worth the monthly fee. Before system was installed I was made aware of the 3-5 year contract, which standard after researching other competitors.

I have had my system for about a year now. My salesman was excellent, and installation was quick and professional. We were given a thorough training on how to operate the system. My family now feels safe with our Safe Security system. I would recommend this security company to anyone looking for a reasonable priced, high quality, and advanced technology system. Thank you Safe Security!

SAFE Security (SS) bought my account from Pinnacle Security several years ago. Unfortunately, we have had the same experience as many others. Even though we cancelled our contract 3+ years ago, SS continued to withdraw their monthly fees from our bank account. Once we caught this we cancelled the automatic payment with our bank. This is the only way you will be able to keep these thieves out of your account. We never received any type of correspondence from SS during that time, ever! The only alarm that went off was when SS couldn't steal money from our acct anymore.

I sent a certified letter stating that I am cancelling the contract in January of 2017. I paid for the monitoring until March even though the contract is over by February of 2017. I overpaid them. Yet they kept sending me bills. Every time I called them, they say they know about my cancellation letter and would tell the billing department not to send the bill. Now 9 months later, they sent a bill stating they will report me to the credit bureau if I don't pay up.

New home owner and got SAFE system installed in May 2017, almost week after moving in. Last night, a little over 2 months after installation, I lost all sensors. I finally got in touch with a representative today and she is telling me there is a $180 fee for the technician to come out and that's hourly. Told her I needed a supervisor because I will not pay that money, especially after just 2 months! She reduced it to $60 thinking she is doing me a favor, told her it was not good enough. They finally waived the fee. When I asked about insurance I was told I had 30 days to get insurance on the system. The problem is the person on the phone and the one who came to install the system never mentioned the insurance option to me. Will see what the fee is for early termination on a 3 year contract and go with another company. Terrible service, would not recommend it!!!

Luckily I was able to receive email confirmation that I cancelled my account within the 3 day grace period. The first night we had the system the sensor fell off the back door. They came back and got the equipment the following week. A month went by and I received a bill for a system I didn't even have in my house. I have called twice to ask them to make sure the bills would be stopped and the account is cancelled. They assured me that this was done. Tonight, two police officers burst into my home saying the alarm system had gone off. It was necessary to prove to the officers that I was of sound mind and that I was okay. I again called Safe Security and they have not cancelled my service. Can you believe this nightmare! Do not... I repeat do not trust this company. Wish me luck and I hope this third call to cancel will work.

They refused to use my new 911 address, unless I renewed the contract agreement. I have had trouble with them billing me 3 times for one account, promised free equipment I had to pay for later. Their service has been cancelled, I sent a registered letter to inform them, that I no longer wanted them to monitor my home.

I signed a 5 year contract with Pinnacle Security in 2011. The company was bought or changed its name to Safe Security. I did not renew the contract at the end of the 5 year agreement and told them I did not want to renew. I was told cancellation must be in writing, even though I was no longer under contract. I sent the letter and continue to be billed. This company is awful!

I had my system installed around June 2016. I had a someone else present during install. The installer left me no receipt to contact Safe Security, because system equipment failed after install and had a error that the door sensor was inop. I was told I was to receive an email to activate. Never received that email. Since I could not find the paper that had the company info, I could not call them and figured they would call me. Never happened. 2 months later I found safe on my credit report and called them. They do not have a 24 hour customer service, but calls forward to personal cell phone that are not answered all the time.

More than 5 years ago I had an alarm system put in by Devcon Security. They went out of business and all of a sudden I was getting bills by Safe Security which raised me to 50 monthly. I called them and said "I never obligated or signed anything with you." They said I have to write a letter to cancel. I did this. Called half dozen times to no avail. They are still billing me. They play dumb and dumber with me and I am tired of this. I am on a fixed income from working 911. Can't afford their payments. I don't know how to deal with this horrible company. I am not the only one they do this to. Please help. Thank you.

I had previously had ADT security at my home, until Danielle knocked on my door. She was very pleasant and honest about not working for my company, but she also informed me that she could update my alarm system at no cost to and leave my monthly bill about the same depending on if I wanted cameras or not. This was music to my ears because I had just called ADT a couple weeks before inquiring about cameras and they wanted to charge me over $700 upfront and raise my monthly bill from $55 to almost $70 a month. I love my new security system, it's has great new features and love being able to turn the system on and off from my phone. I never buy from door to door people normally, but I would recommend Safe Security to anyone I know, or even anyone I don't know! Thank you Safe Security for protecting my home and my family.

I have had an alarm with Safe Security since 2010. I have been forced to call Safe Security twice when batteries failed within the last 6 months. Even though I have a contract that covers problems, they still charged me. The first incident was the system battery that needed to be replaced. They charged me for the battery and a delivery charge, but I had to drive into Albuquerque to pick up the battery myself. It took over 12 weeks to get them to send me a check to reimburse me for the delivery charge.

Stay away from SAFE SECURITY in San Ramon, CA. They have hidden language in the agreement that auto renews and when you sell your house they stick you with it. I called to customer service before the 'auto' renewal telling them the house was being sold and nobody ever said it was ready to renew and if you sell you still have to pay. THEY ARE A RIPOFF!!! They are supposed to be protecting you but all they are doing is protecting their bottom line and stealing from the subscribers. Go to SimpliSafe or someplace else that doesn't steal from you.

I have been having repeated network failures with the Safe Security Alarm system. I called customer service and they at first told me it would cost me $118 to get someone to come out to see why the system keeps failing. After telling her to check the contract she admitted that I had a service contract and said she would have someone call me to set up a service appointment. Guess that should have been my first cue when she didn't set it up on the call. After 10 days no one had called so I called again. It was a weekend and I was told basically "too bad call on Monday" because they don't fix problems on the weekends. Wow, makes you feel real good about them and how they monitor your service.

I ended my contract 1 month prior, BUT they wanted to happen 3 MONTHS before it expire! This rip-off company is charging me for 1 year for every month!! After being 5 years with them! What can I do? Can I file a lawsuit or am I screwed?

I signed a contract with a security company called Pinnacle Security. Apparently, Pinnacle was bought by Safe Security and I was never informed of this change. I had moved from the house where I signed the original contract and was unable to cancel or transfer the contract but was still never informed of the change. After living in my new home for the duration of the original contract and continuing to pay on a security service (that I was not even using) to fulfill my obligation, I finally called to cancel the service and was told repeatedly that I was still under contract. I managed to find the original contract and called back to inquire how I could be under a contract when the original terms were met. It was at this time (2 years after the original term was to end) that I was informed of the automatic renewal policy each January.

I sent a notice to Safe Security to cancel my service due to the sale of my home in April 2016. I pay on an annual basis and never received a refund of the remaining service. Then in September 2016, I get another annual charge posted on my bank statement. I called Safe Security and they claimed they never received my cancellation notice. I called again today and they said they left a voice mail (which was never received) asking me to send another cancellation notice. The service was good until you have to cancel and they try everything they can not to give a refund. Please do not use this company!

During setup, and the duration of service, I never had any complaints. The customer service was great (although they were slow answering their phones) and they were helpful. We decided to upgrade to a different company and knew we would be moving in the near future. The new company had local reps and Safe did not, and transferring our service was going to be super easy with new company. I called to cancel and was told I would have to buy out the remainder of our contract, which ended 10 months from that time. I opted to let the balance pay down in the monthly increments I was currently paying.

I knew there was a racket going on when I sent in a written confirmation of cancelling my request, and I was told it was received but that it was not signed. I totally recall signing it so I asked them to scan and email it to me, and they said they did not retain it!! I had already emailed them of the cancellation and these days, that should have sufficed but they were very insistent on a letter. So I mailed another written cancellation and was called by Linda to say this was not received. She was screaming at me that I need to send written cancellation. At this point, I knew it was useless to keep sending letters, as they were deliberately doing this. I then saw all the complaints online of customers who had the same experience and were ripped off for months worth of service after they cancelled that they did not want.

This company is unethical in their business practice. They do not explain the terms of their contracts and automatic renewal process. They lead the consumer to believe a contract is only an automatic renewal only after the first year when in reality when you call to cancel after several years being a client they bring to your attention the yearly renewal process. Management is not willing to work with the consumer and they even challenged the client to report the claim. Even after several attempts to try and work the situation out and explain to them that I would be reactivating our account once our new home closes escrow they would not try to find a resolution.

I wanted to cancel my account which had began 2007. I was told that it automatically renews in April and to look at my contract. To end this account would cost over $400 and now I must remember in 8 months to send a certified letter to cancel. As another reviewer stated they are the criminals, instead of the protector. I would love to be a part of a class action suit against this company.

Have been dealing with this company for years, they had bought out the other company and we did not have a chance to see if we wanted to keep them or change to someone else. We decided to go with another company and we were told to cancel the contract we would have to pay $185.00 and also write a letter of cancellation. I wrote the letter of cancellation and we decided just to stick with paying the monthly contract cost. Well called in the month of July and found out they are still billing us and can't find our letter.

Safe Security continues to bill me on a monthly basis even though I formally discontinued their services in November of 2015 after telling them I was dissatisfied by the way they kept increasing prices of service with no improvement of service. I am willing to join other dissatisfied customers in a class action suit if they are interested. I have seen this same complaint repeatedly on this site and others.

Very, very dissatisfied with the company as a whole. I would never be able to get through customer services. I had to cancel a month ahead of time even though I have been without a contract for three years having come over as a previous customer of Pinnacle. They would not refund my $48.97 payment even though my system has not been connected which showed up after a test was performed from their end. I would really, really stay away from this company!

After signing a contract with Pinnacle up until 2016 I called Safe Security to cancel services. The past few months I've mistakenly set off my alarm by going to the mailbox or to the garage without turning off the alarm. They were supposed to call and verify things were okay. They did not do that. They also were supposed to dispatch a police as Pinnacle did when I originally signed up. I would recommend you stay away from this company as well as reporting them to the better business bureau.

Safe Security has been extremely disappointing in many facets of their company. In March, we had two false alarms on our home on back-to-back days and we never set the alarm. We were away from the house both times the alarm was presumably set. Come to find out, we were billed $625 from LAPD for false alarms. Safe Security never informed us we needed to register the alarm with LAPD. Of course, we assume that it is a malfunction with the equipment and that Safe Security would handle it considering we weren't home when the alarm was set. No. After three different calls to have a technician come out, not one time did they return the call, set-up an appointment, or come to see the alarm. We were deemed liable before they even checked the equipment.

For over a year, after sending in a cancellation, they continue to bill for service. I explained to them that they breached their contract because the PUC changed the calling prefix to include a 408 dial code in addition to the phone number. So since Nov. of 2012, they were not monitoring me and I called many times to ask why haven't they acknowledged an alarm. They made many excuses, i.e.: the third party monitoring company. Now I get a phone call from Valerie ** at the San Ramon office threatening to ruin my credit if I don't pay for the service that they never provided. What we need to do is to file a class action lawsuit against this company and teach them a lesson in poor service and less than ethical communication to consumers. We can't let these people get away with this type of extremely poor service.

I was with a different company and my contract with that other company was only for 42 months and has ended. I have talked to 8 different people (one of them twice) and the very first person I spoke with transferred me to the collection department and says that I have to pay at least some of the money in 3 months or I would be turned into the collection agency. I have tried to explain to everyone that I spoke with and told them that I have lost my job and am trying to cut where I can because we have to basically live on my husband's salary.

There are too many incidents to list. Bottom line: poor customer service and poor tech support. Since June 2015 (now December 2015), I have attempted to get my system fixed. Because there was no technician available in my area (found this out 4 months later) I was given the option to cancel my account. Well, it had taken me two months to get that done. Horrible! I was told to expect a partial refund but now the refund is being denied. Don't do business with this company!!!

Absolutely terrible customer service experience. My alarm stopped working and I tried for months to get technical support. Finally was told that I should have never cancelled my home phone service and it was my fault the service wasn't working. I requested to cancel and they offered to credit my bill and give me an updated system. I agreed against my better judgement. Months passed and I heard nothing. One day, some equipment showed up at my home. No instructions, just equipment. I finally called and was told that I should have called when the equipment arrived (OK, never told that). I said again that I was unhappy with the service and that I had been waiting for months with no system while they continued billing me.

I am just confirming that all the negative reviews are true and accurate and perfectly match our experience with Safe. An overly complex process to cancel, and when you follow the steps customer service gives, they inform you that there is something you forgot, and your contract auto renews for another year, something we were not told when we purchased the service. Our system has not worked in over two years, which is made more infuriating considering a service tech came out about 6 months ago to replace a battery in the panel and said everything was working now.

Sold our house in March. Realtor took care of information for transfer to the new owner. We are now getting billed and explained that the house was sold in March. They are making us pay for service now on a house we don't end. Told we had to pay out since they renewed our contract in June. Then they hung up and are refusing to give us the payout price after repeatedly telling them we want to cancel.

Tried canceling security monitoring with Safe Security in July of 2014. When I called and requested cancellation, I asked what I needed to do. They said that was it. Withdrawal from my checking account continued. Called back in February of 2015. They said I did not send in a letter, so my contract was automatically renewed for another year. Requested another cancellation at this time. Sent in a letter via email and fax. They stated since there was a misunderstanding, they would finish my contract out from Feb 2015-Nov 2015 for half price. Called and emailed to inquire if they received my letter and to make sure I was cancelled. Safe Security emailed and said yes, they received my cancellation letter. As of this time, I thought we were done. They continued to bill for the full amount.

They continue to charge me after service was terminated months ago. They have a bunch of small print to do it legally and won't let me terminate account until everything is paid for. A company like this should be out of business!

The worst company I have ever experienced. They should be shut down. Even though I had no contract with these crooks they are still billing me. Beware of this company because no one will help you.

The security system in my home has not worked correctly for over 2 years. After calls for service resulted in my being told that I must pay for service at their outrageous rates, I simply put up with the discomfort and lack of security at $42.77 a month. I finally found a better company and had their system installed. I was unable to reach anyone at Safe for several days, then was told A) I could not cancel my service, B) I had to cancel my service 30 days in advance in writing, C) I could fax the cancellation letter, but D) my service was due for RENEWAL in one week, so D) I was going to have my service renewed whether I wanted it or not and would have to pay the full year's service charges or pay it in one lump sum!! First, the fax number(S) I was given did not work. Then, after 5 days, the fax suddenly went through. Outcome? No response except Safe deducted the service payment from my checking account.

I signed a contract with Pinnacle in 2007. I too was a faithful, loyal customer and satisfied with their services. The original company dissolved and was replaced by SAFE Security. A company I was not allowed to evaluate or approve for services agreement. I switched to another company in 2013 that had better equipment and monitoring services. SAFE Security will not stop taking automatic payments from my bank account despite my positive efforts to terminate both services and payments. After paying a bank fee to stop automatic payments, I called SS about a pending automatic payment. Annette stated that automatic payment has been terminated by SS. The next month I received a letter requesting a payment for monitoring services.

Company continues to bill past contract cancellation. They are no longer providing home monitoring service and are using continued billing as an intimidation tactic to get me to pay for a disputed auto renewing contract that they misrepresented as being month to month. They lie to you and deceive you to keep you from finding out you are in a auto renew contract which wasn't even taken out with them but with a previous company.

NEVER DO BUSINESS WITH THIS COMPANY! I was a customer for over five years and when I sold my home I tried to transfer service to my new home. The sales team never returned calls (and don't answer the phone) and the customer service team won't cancel your account even after multiple notifications, so I continued paying for a new homeowner to have service in my old home. After almost a full year trying to resolve the situation I asked what it would cost to terminate the contract and was given two different prices in the same phone call (one nearly $300 and the other nearly $800!!). They refused to provide in writing that they acknowledged receiving my cancellation letter (even though they verbally confirmed it had been on file for months). This is the most unethical company I've ever done business with in my life. Beware.

The technicians were extremely professional and went the extra mile to ensure that my security system was repaired within 24 hours. They call the local contractor and placed us on three way to coordinate repair. The technician arrived after normal business hours and promptly repaired the system. Safe Security has a customer for life. Thanks for a job well done.

Our Service was bought out by Safe Security Systems in late 2013 and takeover in 2014. Has not worked correctly since fall of 2014. We called and after the system beeping 24/7 Three different techs came to try and fix it. In Feb we thought it was fixed and agreed to renew for a lesser price. BUT it still was beeping again. Another tech that came out said to change the batteries and that would help. NO that did not fix it. Finally after more calls the tech support tried to fix the problem from the center because it is a wireless system. Still not fixed.

Service stinks! For an alarm company, we can't send service man on weekends. Next available service is in 2 weeks! When he finally shows up, won't do any work unless gets paid first although we have service contract!! Terminated contract per their 30 day requirement. After being run around, after 6 months, we are still waiting for refund! They are a bunch of frauds.

I had a positive attitude when I started but noticed there were many temps, as there was a lot of turnaround with employees. Not sure how many made it to permanency. First, the employees were not friendly, acted like a mean girl clique towards the new people. Second, they didn't want you to use your mouse at all, even to get to files in your computer. Thirdly, they expect you to work sick, a very bad cold, stomach flu or anything. With everybody there working while sick, you are bound to catch something. I did catch a horrible cold from a fellow co-worker and missed my 7th day there due to the fact that the other employees were giving me dirty looks when I was having my chest rattling cough the day before. They informed my temp agency the same day that my assignment was ended because I was expected to work no matter how sick I was or how contagious I was. I think that is unsanitary and unreasonable.

Was not told that the contract would be renewed after the original three-year contract unless you submitted a letter declining renewal 30 days before end of contract. HOW DOES THE RENEWAL OF THE CONTRACT BENEFIT ME? What is the purpose of renewing the contract? Sounds like a gimmick just to keep customers.

I wasn't completely dissatisfied with their monitoring, but was very upset to find out our system wasn't working and no one from SAFE Security called to tell us. We were just without protection for several months, but they kept taking their fees. What really upset me was when we tried to get updated equipment. Our stuff is getting pretty old and since we run a business out of our home, we wanted to make sure the equipment was the best they offered. The problem is that they won't give you better equipment as it becomes available. They don't even give you a break on the equipment. So, when a different alarm company came knocking at our door offering free equipment with a two-year monitoring contract, we decided to do that. The equipment was better as well.

I signed a contract with Pinnacle Security which was later sold to this company. Not once did they ever call me when my alarm went on yet my bank account was automatically withdrawn by them on a monthly basis. I had no information from them at all till I called my bank to get the number from the company that was charging me. When I finally got their number I called them and told them of a few issues that were going on with my alarm system. They told me that my system and labor were under warranty so there would be no charge but a trip fee of $25. Now the company is charging me $149 plus the regular monthly fee.

I ended my monitoring service with Safe Security shortly after my 42 months contract. One month later, I received a call from a debt collector wanting $550. They stated that my account was automatically renewed and my cancellation letter was received after the contract renewed; therefore, I owed Safe Security for the one more year of service.

We were approached by Pinnacle Security even though we had an ADT sign on our lawn, and stupidly we signed a 3 year contract with Pinnacle with the agreement that we could cancel any time after that contract term was up. Then Pinnacle was sold to Safe Security. They sent us a letter advising us of the sale but said nothing about their policies. We stayed with them for a year and a half and then tried to close our account. We were told that there is an automatic renewal and that we can only close the account in August which was the original contract date with Pinnacle. We never had a contract with Safe Security but they are trying to hold us to the terms of one that we never agreed to.

We were loyal customers to this home monitoring company for over seven years. After our first five years as customers, we bought a home in a nearby suburb of Fort Worth, TX and transferred our contract to our new address. This was a relatively seamless process with the exception of SAFE Security requiring us to purchase a second smoke detector from them for $90 for the upstairs. All of the customer service reps that handled our address change and transfer of equipment to the new home referred to our account changes as a "transfer". Never once did anyone from SAFE Security mention that a "new contract" would begin with the address change. We unknowingly signed what we thought was a "transfer of service" to the new address.

Billing continues on and on and on and on...... This has been cancelled. They don't even have a signature from original security system Pinnacle showing transfer. We were never contacted about change. Cancelled in writing and was told by one of their representatives - no signature on file - and that there would be nothing owing. Today is September 2014 - Charged for August - Cancelled in letter mailed and signed, plus an email in March - Still not cancelled.

Their lack of service - Let me count the ways: They are the fourth company taking over our "protection" since we originally had our system put in. 1) The previous three at least allowed me to access the records of arming and disarming. This company did not and has stalled even about telling me whether they did or not. Moreover, 2) they did not even know until we told them when the power was off, and they purportedly changed that. Then, 3) one of the sliding door sensors went out; we had to pay for a tech to come and replace the sensor. Then the same one went out again and he came out again. They sent us one coupon for a free month and promised another, which never arrived. I talked to them 2-3 times on the phone. Then they sent us the bill for the two months for which we had free coupons and we were required to send the one back with a letter explaining why we hadn't paid. WHY DIDN'T THEY JUST HAVE THE INFO IN THEIR COMPUTER?

I am very disappointed with Safe Security right now. Long story short, I was originally an ADT customer, Pinnacle came to my door (even though my home was clearly marked with ADT security stickers and signs) and got me to switch promising me all kinds of things. I did, WORST MISTAKE EVER! Then they went down and Devcon took over, then they went down and Safe Security took over. I cancelled the account because I moved to Utah and my renter could not afford an alarm. I just moved back and would like to start fresh but ADT cannot unlock the panel and Safe Security of course won't give out their "code".

Finally settled with Safe by paying out the remainder of my contract. I must admit, when I finally was able to speak with someone, we were able to work out a solution acceptable to both parties.

Safe Security have been trying to make us pay for an alarm monitoring service that does not exist. We originally were persuaded to sign up with Pinnacle while we were tenants of a house we were renting. The salesman convinced us to sign on the basis that if we moved, the alarm system would be transferred to a new property. However when we moved, they did not fulfill this part of the contract. We were stuck with paying the contract until the end of the original term. Long after the original term had expired and we had not had an alarm system or any kind of monitoring we discovered that Safe Security had started debiting our bank account. I called them to find out what was going on as we never even had any alarm and had never even heard of them or signed anything with them.

On 8/5/13, my parents got a letter from Pinnacle and ADT letting them know that services were changing from Pinnacle to ADT. It had a phone number on the letter. My father called the number and said that he wanted to cancel service. He was given a fax number and told to send a fax with some information and cancellation info and send a hard copy. He did so and has a copy of the letter as well as the completed fax. Safe security said that this was not sufficient and the only way to get out of the service was to pay in full the remainder of the contract. The customer service agent Ricky was unhelpful and refused to allow me to speak with someone else or help in any way. Extremely disappointed with the customer service so much, so that I am filling this out for the first time.

On March 7, I made my first call to Safe Security to report that my alarm system was not working. I told them that on 3/5 I had a new furnace installed and it set off the fire alarms. No one from Safe Security called. I told them that a few days prior to that my alarm would not allow me to set it. The keypad had the reading of "back window not closed". I told them that I had opened and reclosed all back windows several times but nothing changed on the keypad information. The agent I talked to walked me through some things to try with keypad. One of which was to bypass that "back window open" message. When I told her about the alarm going off on 3/5 and no one calling me from Safe, she said she was going to send someone out.

I also was a Pinnacle customer in the beginning, had no real issues with Pinnacle although I heard their reputation was not the best. When they sold out (or whatever they did) to Safe Security I had no problems in the beginning. After a while with them, I had a problem with my alarm console, I called to schedule someone to come out and also asked about adding some features to my current alarm system as we had expanded our building and needed another garage door sensor and I was interested in installing some cameras inside and outside of my business. They said they would get a representative to get in touch with me. Well needless to say I didn't hear from anyone.

My security was with Pinnacle, then was transferred to Safe. I cannot believe the horrible customer service and demands. They advised me that I had to sign a new contract. My contract was or so I thought still in good standing. They increased the rates. Then I moved. They told me I had to take the system with me. How do you take the magnets out of the doors and windows and then install them myself? Are you kidding me. I would NEVER use this company again. Customer service reps yell at you and won't even listen to you without talking over you. Horrible!!!!

This company want moneys for service not render. You do not, and I say you do not want to do business with this company.

The irony of my situation is that We never signed any contract with Safe Security! Prior to November 2013, I had not even heard of Safe Security. We had a 1 yr security service contract with CastleRock security which ended 10/31/13. We sent our timely cancellation letter to CastleRock clearly stating we would not be renewing our contract and paid all monies owed to them up to the end of our contract on 10.31.13. We received confirmation from our security company stating they received our cancellation letter and would apply the cancellation to our account; thus, our association with CastleRock security ended.

I have tried countless times to resolve issues with this company. Not only are they rude, will not return phone calls, send contractors to my house without calling me first then cannot find out any information on the business card the contractor left me (which nowadays could be a home invader). Also, was billed $112.00 for the service this contractor did not perform as I was not at home at the time and all he did was leave a card. This is being disputed at this time (my question is how are they going to dispute this when it is his word against mine). Found out on 12-20-13 that my account has been on month to month for as long as it was bought out by Devcon which was well over a year.

We had the alarm system for 8 years didn't know about (Annual Renewal Clause). We called and were told it would go month to month after the first three years. This is the third alarm system company to buy out our contract. Our contract renewed in July and we put our house on the market in the end of August. We sold the house in September and called the alarm company to cancel at the end of October. They informed us that if we didn't pay out the rest of the contract until July that they would sue us and send us to collections! They were rude and very threatening after having this system for 8 years. We were going to get an alarm set up at the new house and after this experience forget it. This is the worst customer service ever! Do not do business with this company!

My home lost my telephone line for over several weeks due to road construction. This wasn't the first time so we decided to cancel our land line phone and just use our cell phone. All works great until I received my quarterly statement from SHS. This made me think SHS really didn't care that my alarm line was disconnected from my home to their office. They had my cell phone for backup but SHS never called to question why they couldn't monitor my home over the past 2 months because they weren't monitoring my home ever. So I called to cancel for which they advised I still have 4 years to pay and they expect payment.

We moved into a house that already was set up with Safe Security. Upon trying to contact the company for over a month leaving several messages via phone & internet, FINALLY someone called us back so we could switch the service to our name from previous owner. However, they were more interested in "upgrading" our alarm than anything else. Unfortunately, they're making us look bad to the old house owners as they are STILL being billed for the alarm service even AFTER the information update. I have made even more phone calls to the company to no avail. You might want to reconsider using this company for your home security needs as they obviously don't care whether they have you as a customer.

My experience with this company is that they only have one goal, to keep you trapped in their never-ending contract for as long as possible. They will try every sleazy method possible to keep billing you including automatically renewing your contract for another year. I will never use another home alarm company after this experience.

Like the others, I found out about their policy of auto renewal and 30-day written notice when after I had submitted a letter I was billed for another month. They said they received it 3 days too late. They are completely unwilling to work with customers. Their primary goal is to take your money without having to provide any service. I am now paying for 2 monitoring contracts since SAFE will not close my account.

I moved from one home to the other and they would not install or transfer service. It has been 4 months and I have to keep paying without any service being provided. It is totally at their discretion when they will install the equipment in my new home (or maybe give the account back to the local dealer), but I have to keep paying till my contract ends in 3 years. When I asked for the contract, they emailed it over with another caveat that the contract will automatically renew after the 3 years. What a scam! So this is unending till you die (I guess). Okay, now please raise your hand if you would like to sign up with such a security company? I suggest a class action lawsuit. If I get enough people who have been burnt, I think my lawyer is willing to take this California company to court and remind them that this is the US of A.

I called Safe Security a week before my service contract was to end and stated they needed a letter. I faxed the cancellation letter over to them but never heard anything back. When I called, I spoke with Josh and Jessica stating that since it was not 30 days, they would automatically renew my contract for a year. I did not receive anything stated that they would automatically renew my contract for an entire year. This is unacceptable behavior and these types of business practices are criminal.

Contract term end date: February 4, 2012

I called SAFE Security in San Ramon yesterday to cancel my contract and was told that I couldn't cancel it until 2010 because I have to call at least one month ahead of the termination of the previous. They automatically renewed my contract for one more year since I didn't call to cancel in July. I never got any notification that that my contracts were about to be renewed. I totally agree with Crystal of Reseda, CA that SAFE Security is unethical and conducts business like corporate terrorists. I've been wondering how this kind of junks could even survive for so long in the first place?

I was contacted 7/21/2005 by 2 door-to-door salesmen who used high pressure tactics at my home and continued to urge me to sign the documents right away. I have tried to cancel the contract with Safe Home several times. I was bullied and threatened that if I cancel the contract before the 5-year contract was up, they would make me pay over $2000 in equipment fees. My equipment broke and does not work.

My problem has been going on for over one year when through a routine service call (preventive maintenance, system check, etc) I discovered that SAFE Security's monitoring stations were no longer able to monitor my Sprint Fone Safe equipment. According to the SAFE Security technician, this was due to an upgrade of SAFE's monitoring station systems. While SAFE was fully aware of the situation, the only remedy/option I was offered was to purchase new equipment. Despite the fact that new equipment was the only way for them to continue to offer monitoring services, SAFE did not offer any other concessions/remedies such as discounted monitoring fees or even a discount on the new equipment they were trying to force me to buy. SAFE Security simply expected me to pony up the money for new equipment and refused to cancel the agreement though clearly (through no fault of mine) they were unable to provide monitoring services.

I called GE Safe Security in Sept. 2006 to cancel my contract. I was told that I had to call back in Sept. 2007. I asked for a copy of my contract. I never got it. So I called back in 2007 and was told that I couldn't cancel it until 2008. They automatically renewed my contract. I never got a copy so I didn't know the terms.