Restoration Hardware Reviews

Bought an outdoor furniture couch from Restoration Hardware. In less than two years this thing completely chipped away and fell apart. It looks absolutely terrible now. When I asked them to replace it given, it’s embarrassing Loocke, and terrible craftsmanship. They refused and told me I just needed to buy their product and treat it. Absurd. Front Gate when presented with a similar issue quickly replaced it. Do not buy from Restoration Hardware. Buy from front gate. That seems to be the lesson here. Customer service from restoration hardware was abysmal.

RH has changed mills for their Belgian linen quality - used on upholstered furniture & blinds - and the new quality is coarse, scratchy, unlaundered & a slight girly different hue to the fog color I have purchased previously. Why is this a problem? Because my Belgian track armed sofas are the original color & quality & my new ottomans are in the new quality. So annoying as I was planning on new linen blinds next. What to do?

My husband and I went to RH outlet in Clearwater Florida, Sunday, 2/1/26, to look for an extra large coffee table. We saw 2 that we really liked, one was $1,230 & the other $1,050, which was more within our budget. When we got home we decided that we wanted the Oslo for $1,050. I called first thing Monday and Bryan said he could put my name on it if I picked it up in a few hours and I said okay. I called Bryan back a little later to ask if someone could help me load the table, and they said yes, so I rented a van. I called the store one more time later with my eta because I'm an hour away.

We had an amazing initial visit with Restoration Hardware's Roseville team- Dee and Kathryn **. From the moment we arrived, we felt genuinely welcomed and cared for. They were attentive, thoughtful, and intentional in creating a comfortable experience — offering water, inviting us into a private meeting space, and taking the time to truly listen. We also appreciated how inclusive and respectful the environment felt. We left feeling valued, excited, and confident about moving forward. Highly recommend.

Outstanding delivery experience with RH! Nery and Tylor were absolutely fantastic—professional, punctual, and incredibly careful with the furniture and our home. They handled everything with great attention to detail, were respectful, friendly, and made the whole process completely stress-free.

A few years ago, I bought a RH reclaimed wood, VERY rustic, planked dining table on an iron pipe base. It has scars, split wood, dents, etc. as planned. Supposedly it was reclaimed from some river. I wanted rustic. However, there is something deeply imbedded in the wood that I cannot clean. From the start, very wipe or washing completely stains the cloths. I have no idea how to solve and just covered the table. RH customer care has been useless. Due to concerns about toxicity, I give up.

Updated on 11/17/2025: We are extremely disappointed with our recent experience with HR. This is the second home we have furnished with HR, we came back because we trusted the brand and appreciated the quality of their furniture. Unfortunately, this time, it has been THE WORST EXPERIENCE WE HAVE EVER HAD. The level of communication has been completely UNACCEPTABLE. After expending a significant amount of money and time, we have been left frustrated and disappointed.

I used to be the happy owner of a RH European white down comforter but following their washing and drying instructions, and despite having the down sewn into individual squares, the feathers migrated and now I have squares that have down and many others that do not. When I spoke to customer service, despite having the original cover the comforter came in, their UPC tag and the washing instructions tag, apparently without the original sales tag (who keeps that???) they would do nothing and were very blasé about my problem. As a result they have lost one customer and I hope many others based on their non-service.....

Let me first start off by saying we have been buying from RH for years. I have never had an issue with their product till now. We just purchased thousands of living room furniture from them and every time it comes theirs and issue with the fabric. Runs in the fabric, small holes starting, snags, list goes on. My problem is this didn't happen once we are on our 3rd switch of fabric...2nd switch of fabric all together to see if something gives. Well it's not...same issues with this. RH quality in my opinion has completely gone down hill. We contacted our sales person at RH whom has been very kind.. Said she talked to her team. They would give us 500.00 off. Talk about a slap in the face. Keep that 500!!

Met with the gallery manager yesterday. While the situation is still ongoing, he listened to my concerns and made reasonable suggestions towards resolving the issue.