ProMaster Movers Reviews

Do not hire this company for your move! They hired another company MoveR Van Lines & they charged $2,000 more when they picked up! They took my stuff from Phoenix to their home base in Las Vegas & unloaded it on 3/31 when I was moving to Missouri! I still do not have my stuff on 4/9! ProMasters will not answer my calls or emails! With the Coronavirus I am stuck in a empty house with none of my belongings! DO NOT HIRE THEM!!!

I hired ProMasters movers for my move to go <500 miles. They told me my belongings would arrive within 3 days and would not change trucks. Both were blatant lies and a number of my boxes were destroyed. The office staff was incredibly rude and vague. They also tried to give me 2 hours delivery notice while I was in another city after refusing to provide any idea of when the shipment would actually arrive. They also hired about other moving companies to fulfill different legs of the trip without telling me who had possession of my shipment or what the timing expectations were. The actual movers were very nice and did a nice job packing my things, but none of them actually work for ProMasters & I would not use ProMasters again.

If I could give them zero stars, I would. After agreeing to work with this company, nothing went well. They quoted me a price based on a detailed itemized list of what I was moving then charged me $500 more the day of the move because they claimed it took up more square feet than anticipated. After researching this type measurement, it's really easy for moving companies to dupe people into paying more by charging per square foot versus by weight. Many states have actually made it illegal to charge based on square feet for this reason.

Company took my deposit and did not provide service. ProMaster Moving contacted me on 9/20/18 for a long distance move from Florida to California. I spoke with service rep Vanessa ** and she took my inventory. She told me I would be able to schedule my move quickly because of the time frame I needed to move. I was told I would be paying for a full service pack and she assured me that the movers would handle everything when they showed up. I even went the extra mile and packed a few things in boxes myself. I paid a deposit of $1475 for the movers to come on Saturday 9/29/18 and again she assured me I was paying for a FULL SERVICE PACK.

Had constant contact with the rep, Vanessa **, but after 7 days of contact, she disappeared from the face of the Earth. No email reply, no call reply, absolutely nothing. I was in the dark on my move for several WEEKS before anything happened. I called daily to try to get in contact with any person from this company and I still had to wait several weeks for any person to reply. I had to constantly contact this company for 2-3 weeks for me to get any push on my belongings to move. This rep told me that if I had my belongings picked up 2 weeks prior to my arrival date that it would arrive by the time I moved. NOPE. MY STUFF ARRIVED 2 WEEKS AFTER MY ARRIVAL.

I hired ProMaster Movers to move me and my family from New Hampshire to Texas. I provided a very detailed inventory to get the most accurate estimate possible. Once the movers arrived and loaded all of my items on the truck I was told I owed an additional $3,000. Since everything was already on the truck I had no option other than to simply pay the difference.

Was quoted one amount and then ROBBED blind with the actual price!! Quoted $4200 and then pick up day we had to pay $7000 more!!! WHO DOES THIS? Horrible people and horrible company!!! And had a hell of a time contacting anyone at company! GO FIGURE! STAY AWAY! How did this company get an A rating on BBB? Please tell me? I want to strip them of this rating ASAP!!!

I went with another moving company and they left me high and dry with movers not showing up on the moving date and said it was my fault in scheduling. ProMaster Movers was next on my list and they came a week later right on time and straight to work. Two movers showed up and unpacked my apartment in a little over 3 hours. We moved me into my new loft in downtown in under a day and I couldn’t be happier with their level of professionalism. There's a reason pro is in their name as it definitely was top level service.

The beginning of the process was great with Shawn **. He was extremely nice, accommodating with changes, and helpful. They required a 1/3 of the total cost due upfront, and this was my first time scheduling a move, so I didn't know any different. Once it was sold, I was put in contact with the "operations team." They were hard to get a hold of, but would usually call me back within a few hours. Everything seemed fine, until about 3 days before our scheduled move. I was told that there was an issue with the truck scheduled to move us, and was asked if a later date would be ok. I told them no, because we had already given our notice to move out, and start date at my new job 2000 miles away. The woman on the phone let me know that she would do everything she could to get it rectified. She called me back about an hour later saying they found another truck, and we were still on for the scheduled date.

Had ProMaster Movers move my friends and I to Colorado earlier this summer and was glad enough with their level of service to leave a review. Most moving companies quoted us a much higher figure for our move than ProMaster Movers. Not only were they cheaper but they could actually move us on the perfect day (last day of our rental agreement). Movers were on time and really professional as they went about their business. The truck had plenty of space and our move was flawless. ProMaster Movers will be used next time I have to move as well.

Happy to be writing this review for ProMaster Movers. They did a great job moving my family and I to El Paso Texas from Oklahoma. We scheduled my move for a Friday and I was moved in by the following week. I loved the job the movers did and they were really helpful and extremely careful with my belongings. ProMaster Movers even followed up with us to make sure the move went well and if there was anything to be improved upon.

We went with ProMasters Moving for our moving company because of the quote we received after speaking to them. Seemed more than reasonable for our move and they scheduled us right for our exact moving date. Our moving crew did a good job with some of the heavier items we had. But they did a good job and secured everything well in the truck. They showed up on time at our new home and were great at unloading too. ProMasters Moving is providing a great service.

I could not have asked for a more horrible experience. From start to finish, my move was a total disaster. DELAYS, EXCUSES, LIES, SCAMS, NOT PICKING UP YOUR PHONE CALLS! That is what these people specialize in. I was connected to Integrated Moving Solutions. Driver shows up 6 hours late at 1130 pm. Loads half my stuff and tells me there is no more space. I had a flight early next morning which the company was aware of. Knowing how desperate I was, we asks me to leave my apartment keys with him, he comes in the next day to pick up the remaining item on a private truck when I had left for Texas.

I did a lot of research before choosing ProMaster Movers for my move last spring. After talking to them on the phone for a little while, I knew they were the company for me. The next phase was counting up all my belongings I would be moving then scheduling the move. The movers showed up on time and I was very impressed with how they worked. ProMaster Movers did an incredible job.

The representative from ProMasters Moving did an amazing job helping us with our move and were even available on the weekends to answer our questions. Moving can be stressful but they seemed really willing to help us whenever they possibly could. Our moving date was actually scheduled and there was a storm coming to the north east and our movers called us a few days earlier to see if it was possible to come sooner. That was definitely a big help and we got the move done before the storm arrived. ProMasters Moving overall did an excellent job.

My first time doing a long distance move without driving my own truck. ProMaster Movers eased all my worries about my stuff being damaged yet somehow managed to pull it through. Our moving team was great and had my entire home loaded up quickly but efficiently. It didn’t hurt that my quote for the move was really quite reasonable and our entire schedule we set up as promised was delivered on. My home ware arrived a week later right on time and ProMaster Movers made this all a breeze.

Pro Masters Moving had the moving team to my house in Florida by the following week. They were professional and packed up my apartment within a few hours. I was moving on a holiday weekend so I thought it may not have been possible but Pro Masters Moving made it happen. The move went well and our movers showed up in southern Idaho without a problem and exactly on time. Very easy going experience and I will definitely be using them again when I move in a few years.

After some research online I found Pro Masters Moving and they had a lot of good reviews / recommendations. My initial phone call went well with Pro Masters Moving and my moving date was set. We were moving our family to New York and the moving agent seemed very knowledgeable about the city - and how long moving takes. The hardest part was just waiting for our stuff but it came right in our moving window, so no fault there. Great job by everyone on the Pro Masters Moving team and thanks for sending us great movers.

The representative from ProMasters Moving who helped me gave me a great quote for my move to California. And when he called me a few days before my move I knew I had gone with the right company. ProMasters Moving moved my entire apartment into the truck within a matter of hours and were on the road all night to my new home. After arriving in the morning, they went right to work within a few minutes and we had the truck unloaded shortly after. I gave the movers a little tip for working so well too - great job ProMasters Moving.

My husband and I closed on a close and needed to move in a hurry and ProMasters Moving was the only company that could move us when by the following week in our moving window. It didn’t hurt that their estimate for moving us was VERY reasonably priced as well. Our movers showed up right on time and moved us out of our old home in Georgia. ProMasters' movers arrived on schedule at our new home in South Florida too! Great work by a great team.

Had to relocate for work and it was going to be quite a long move from North Carolina to Arizona. There was no way I could drive my own truck that far so I looked around for some reputable moving companies. I am glad I found ProMaster Movers as they delivered on their namesake. ProMaster Movers gave me a great price, the movers did a fantastic job, and they arrived at my new home with all my furniture right on time.

I went with ProMaster Movers because of all the good reviews and when I called they really sounded like the knew what they were doing. The price was decent enough and my moving date was organized in 30 minutes max. After we went over everything I was moving of course. Our movers did a good job and arrived on time for our pickup. The moving went as about as well as it could have gone - and all our stuff was delivered in our delivery window we had set up prior. ProMasters Movers did a great job.

The movers at ProMasters Moving went above and beyond everything I expected during my move. Right from the very beginning they were professional and went straight to work. The agent I spoke to gave me a good quote on my move and everything went as promised. The timelines I received fit exactly with my moving and closing dates. Great work from everyone at ProMasters Moving.

We hired ProMasters Moving last summer and used them for moving to South Carolina. The guys showed up on time and were easy to get along with. The glass stuff we had was carefully wrapped and placed in the truck. They were professional the whole time and the customer service we received was stellar. Our moving coordinator and the movers made it all so simple - everything was as promised.

A week after not even completing my move, admitting to "screwing up the paperwork" dealing with my move (the one job I hired them for) and the assigned carrier calling me on 4/30 to reschedule a move supposed to be executed on 4/29... Shawn ** has called me twice to ensure me he was working with "his team" to fulfill my request for a refund. What is the holdup? AGAIN, HE ADMITTED TO ME TO "SCREWING UP THE PAPERWORK and bottom line, now I have incurred transportation and additional storage fees as a result of not paying and scheduling with this company two weeks before my scheduled move.

ProMasters Moving helped me since my initial phone call and they provided me amazing service throughout the moving process. We packed up my entire house in about 1 day and then hit the road. Our moving window was perfect for our time frame and they took great care to protect all my belongings. I would recommend ProMasters Moving to everyone I know - especially people trying to move a long distance.

I moved from North Carolina to Florida and used ProMasters Moving - it all went really well. The moving representative from the company counted up all the stuff I would be shipping and how big of a moving team I would need. The price was great and the movers showed up right on time. All my stuff was transported great and the movers took special care with my expensive chairs.

Don’t usually post reviews but everyone at ProMasters Moving were top notch in terms of professionalism. Everyone was fantastic and the price given to me was too good to pass up on. I found Pro Masters Moving online and the quote given to me was lower than anyone else. My belongings were picked up on time and delivered all in one piece. Their service was first class and I appreciate everything they did for my moving experience.

My family and I decided to go with ProMasters Moving after the quality of their representative was shown to us through our initial phone call. They were thorough and extremely helpful in determining how much we needed to actually move. Our move was a 4 bedroom home and ProMasters Moving said it would take just under a day to pack up. Very pleased with their level of service and our items were delivered on time as promised.

I secured a residential move with ProMasters Moving after comparing them to quotes from some other companies. The man who assisted me was thoughtful and stayed in contact with me during the moving process. The two guys who picked up my stuff were nice and packed the truck up well. They arrived on time at my new home and showed me how to unwrap them after the furniture was in position. ProMasters Moving did well from beginning to end.