Princess House

Princess House Reviews

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Princess House Reviews

Stars Rating

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  • 87%

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    How do I know I can trust these reviews about Princess House?
    • 4,483,147 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    CoverageStaff

    Reviewed June 24, 2024

    I have 2 generations of nearly $40k in their crystal dishware, pavillion stoneware, and stainless steel just to name a few things bought between the 80's through early 2000's. My stainless cookware burns everything and I'm a good cook and know how to use stainless cookware. My fantasia casserole dishes are all CRACKING in the oven. My fantasia dishware is all chipping if put in the dishwasher and you can clearly see knife cuts regardless and no one OVER does it with knife use in this house. My pavilion soup mugs bought specifically FOR french onion soup are ALL cracking. I could go on and on and on with this.

    I USE to be a contractor / sales rep for this company (mainly to get the discounts for my mom that was obsessed with the look but never used any of it). Needless to say I was told to never open any of it till I got married and now that I'm married well.... I inherited $40k spent in what is seemingly junk and that doesn't even remotely last. Everything is cracking and breaking! I don't even use most of it for its intended uses like the casserole dishes because you can hear it cracking once it gets hot and I've had 2 casserole dishes completely burst right in the oven. If you read this before making the "investment" DON'T DO IT AND RUN. They won't honor their replacement policy (and when it comes to most of the items I've long past come to the conclusion that I don't even want to replace any of it because it's NOT safe), and seemingly everything that you might need to replace has been discontinued. How convenient.

    There's no support, no way to rebuy something you'd be happy to spend another $50 on like the red fantasia candle holders that I'd still love to replace and that really is about the only thing I'd actually say I really want to replace based on my experiences with an entire room full of nothing full of PH in storage to this day and that isn't counting everything out, and everything I've had to throw out over the years.... It's absolutely disgusting. RUN, do not walk from their products. You won't get the benefits you are promised and I'm telling you this as someone that use to sell it, and am now experiencing issue after issue of my own.

    Customer ServiceSales & MarketingStaff

    Reviewed June 2, 2024

    The worst product I’ve ever bought! I bought the red griddle from them, and the finish on the bottom started to peel off. Soon after, I felt a sharp pain when handling the griddle — it was a tiny shard of metal from the bottom of the griddle that had lodged itself in my hand. It was very painful to remove, and the wound nearly got infected. I contacted the salesperson who sold me the product and never received any response. Super disappointed!

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      Customer ServicePrice

      Reviewed Feb. 18, 2023

      Unfortunately my wife purchased several Princess House Cooking Pots and Pans. After I cooked ONE time with the Princess House 11" Tri - Ply pan I noticed permanent marks in the pan made from the sausage patties I fried at medium heat on my stove. I washed the pan x 2 attempting to get the marks out, but NOPE. The marks are permanent. Additionally, I poured cooking oil in the pan thinking I could easily fry a few eggs to complete my breakfast. The eggs stuck like glue to the pan. My fried eggs were destroyed.

      After I searched around with some effort, I noticed Consumer Affairs website. It is here I noticed other reviews confirming my suspicions. This cookware is JUNK. DO NOT BUY. Customer Service is even worse!. VERY POOR functionality for this cookware. I understand why this line of Princess House cookware is NOT on Amazon...The reviewers would eat this company alive with bad reviews and the leadership of PH know it is true. Better to quietly keep the company alive by ripping off customers with a product that comes nowhere close to the promises made before being tricked into an overpriced purchase.

      Reviewed May 24, 2021

      I have had the Princess Heritage steamer boxed brand new and put away for several years, I finally decided to use it. I placed some hot water inside to dissolve some jello, and it popped, broke and small pieces of glass shards flew out. I have had other Princess Heritage baking pieces, and this is the first time that this has happened. I am in shock and disbelief.

      PriceStaff

      Reviewed Jan. 6, 2021

      I spent a lot of money on Princess House knives. Pots. And pans. I find that I totally wasted my money. I bought one knife and paid 45.00 for it. It was to chop cilantro. It didn't hold an edge at all. I bought a set of thyme and table knives that had three in the set. The chef's knife puts this Princess House to shame. They was 12.00. I do like the frying pan. It isn't worth the 120.00 I paid. The big soup pot with whistle is ok. It isn't worth the 230.00 I paid. You are better off to buy a quality set from the Home Depot. They do a great job.

      Customer Service

      Reviewed Jan. 18, 2020

      About 3 years ago I spent about 400 dollars. The 3 nonstick pans are damage, I didn’t call customer service because I read reviews about this bad customer services and my cousin did call and they didn’t help. I write this review because today I was cooking a soup and the nonstick material was peeling off! I cook healthy food for my family and this is poison for our body. I totally don’t recommend Princess House pans. I wish I can upload a picture of it...

      Verified purchase
      Customer ServiceSales & MarketingStaff

      Reviewed Jan. 30, 2019

      I couple a year ago I bought almost $900 on pots and pans from this company thinking it is the greatest quality! Well last year, I noticed had small dents inside so I contacted customer service and could no get answer, except that to send to be inspected by their team. A week later I got it back saying that it was not under guarantee and that I had been misused! The person I spoke in the phone was rude and not much help. I was very upset and decided to leave the case behind. However, just recently one of my spatulas starting falling apart. I seriously can’t believe that I paid all this money for a product that has such a bad quality and zero customer service. Any support on how to proceed would be helpful. I have been scammed!

      Staff

      Reviewed April 11, 2018

      I purchased some expensive pieces of cooking ware. Well the handles fell off. I'm having somewhat of a problem contacting a rep from Princess House. I want my warranty honored as stipulated when I purchased them. I bought my cooking ware about 11 to 12 years ago. I have no order number. The pots are evident they are Princess House items.

      Verified purchase
      Customer ServiceStaff

      Reviewed Jan. 29, 2018

      If I could choose 0 stars I would. I purchased some pots. When I purchased them I was told it was they had a lifetime warranty. I sent the pots to be replaced and they refused. The customer service was horrible and refused to listen to my issue or assist. They said I misused my pots and refused to replace. Instead of assisting the rep Gianna basically said then, "Too bad. No resolution." She was so rude and was no help. She then, started telling me about how I can go to small claims because that was my only option. Do not buy from these people. They are misleading and don’t care about customer issues or concerns!!

      Customer Service

      Reviewed Oct. 14, 2017

      Cost me $300 and I supposed to receive guarantee. Point is never receive it. I been calling NC phone # {long distance phone calls} because I live at California and not answer. I been put in hold more of 10 times with excused, "Need look for the # of the USPS label", never answer back, hang up like 5 times. I been texting Princess House at Facebook. Not too much help in all just: "please continue to call corporation." I want my money back. I send the pot already a 1 month go. I ask the consultant and said "one of these days you refunded going to be send". Terrible service indeed.

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      Princess House Company Information

      Company Name:
      Princess House
      Website:
      www.princesshouse.com