Princess House Reviews

Received a defective multi-purpose steam cleaner, and Princess House made it a hassle to fix their own mistake. Their return process is inconvenient, time-consuming, and puts the burden on the customer instead of the company. Policies shouldn’t excuse poor service. If something goes wrong, don’t expect a simple resolution. Very disappointing. Not recommended.

Bought a juice extractor that only worked for about a week. Returned to sale rep twice and was told by company nothing was wrong with. So I sent a video next to another one I had purchased together that worked fine. Result was they offered to return 1/2 of cost. Which is not acceptable since it was nearly $300.

I have 2 generations of nearly $40k in their crystal dishware, pavillion stoneware, and stainless steel just to name a few things bought between the 80's through early 2000's. My stainless cookware burns everything and I'm a good cook and know how to use stainless cookware. My fantasia casserole dishes are all CRACKING in the oven. My fantasia dishware is all chipping if put in the dishwasher and you can clearly see knife cuts regardless and no one OVER does it with knife use in this house. My pavilion soup mugs bought specifically FOR french onion soup are ALL cracking. I could go on and on and on with this.

The worst product I’ve ever bought! I bought the red griddle from them, and the finish on the bottom started to peel off. Soon after, I felt a sharp pain when handling the griddle — it was a tiny shard of metal from the bottom of the griddle that had lodged itself in my hand. It was very painful to remove, and the wound nearly got infected. I contacted the salesperson who sold me the product and never received any response. Super disappointed!

Unfortunately my wife purchased several Princess House Cooking Pots and Pans. After I cooked ONE time with the Princess House 11" Tri - Ply pan I noticed permanent marks in the pan made from the sausage patties I fried at medium heat on my stove. I washed the pan x 2 attempting to get the marks out, but NOPE. The marks are permanent. Additionally, I poured cooking oil in the pan thinking I could easily fry a few eggs to complete my breakfast. The eggs stuck like glue to the pan. My fried eggs were destroyed.

I have had the Princess Heritage steamer boxed brand new and put away for several years, I finally decided to use it. I placed some hot water inside to dissolve some jello, and it popped, broke and small pieces of glass shards flew out. I have had other Princess Heritage baking pieces, and this is the first time that this has happened. I am in shock and disbelief.

I spent a lot of money on Princess House knives. Pots. And pans. I find that I totally wasted my money. I bought one knife and paid 45.00 for it. It was to chop cilantro. It didn't hold an edge at all. I bought a set of thyme and table knives that had three in the set. The chef's knife puts this Princess House to shame. They was 12.00. I do like the frying pan. It isn't worth the 120.00 I paid. The big soup pot with whistle is ok. It isn't worth the 230.00 I paid. You are better off to buy a quality set from the Home Depot. They do a great job.

About 3 years ago I spent about 400 dollars. The 3 nonstick pans are damage, I didn’t call customer service because I read reviews about this bad customer services and my cousin did call and they didn’t help. I write this review because today I was cooking a soup and the nonstick material was peeling off! I cook healthy food for my family and this is poison for our body. I totally don’t recommend Princess House pans. I wish I can upload a picture of it...

I couple a year ago I bought almost $900 on pots and pans from this company thinking it is the greatest quality! Well last year, I noticed had small dents inside so I contacted customer service and could no get answer, except that to send to be inspected by their team. A week later I got it back saying that it was not under guarantee and that I had been misused! The person I spoke in the phone was rude and not much help. I was very upset and decided to leave the case behind. However, just recently one of my spatulas starting falling apart. I seriously can’t believe that I paid all this money for a product that has such a bad quality and zero customer service. Any support on how to proceed would be helpful. I have been scammed!

I purchased some expensive pieces of cooking ware. Well the handles fell off. I'm having somewhat of a problem contacting a rep from Princess House. I want my warranty honored as stipulated when I purchased them. I bought my cooking ware about 11 to 12 years ago. I have no order number. The pots are evident they are Princess House items.

If I could choose 0 stars I would. I purchased some pots. When I purchased them I was told it was they had a lifetime warranty. I sent the pots to be replaced and they refused. The customer service was horrible and refused to listen to my issue or assist. They said I misused my pots and refused to replace. Instead of assisting the rep Gianna basically said then, "Too bad. No resolution." She was so rude and was no help. She then, started telling me about how I can go to small claims because that was my only option. Do not buy from these people. They are misleading and don’t care about customer issues or concerns!!

Cost me $300 and I supposed to receive guarantee. Point is never receive it. I been calling NC phone # {long distance phone calls} because I live at California and not answer. I been put in hold more of 10 times with excused, "Need look for the # of the USPS label", never answer back, hang up like 5 times. I been texting Princess House at Facebook. Not too much help in all just: "please continue to call corporation." I want my money back. I send the pot already a 1 month go. I ask the consultant and said "one of these days you refunded going to be send". Terrible service indeed.

I been trying to call Princess House at 508-823-6800 and I been on hold for more than 100 min (1 hr 40 min) and after long wait it got disconnected. I am a customer. I order an item through a sales person. After I received the item I noticed that is very bad quality it look and feels like plastic. Princess House claims that they sell 100% crystal. NOT AT ALL. I returned it. Princess House received it on 6/20/17. Until now the sales man or I have not received a refund. I need my refund since I order the item since May. I AM VERY DISAPPOINTED!!! Even the saleman can not communicate with Princess House and he is a Princess House rep.

My friend recommend me to join Princess House because the % discounts that I can have and buy directly from them. Previously I got good reviews from friends about the product. But few years ago, the quality goes bad and the lifetime warranty doesn't exist. I get cooking pots and pan and all got ruined. No refund. I misplace my receipts and is only for 45 days warranty for refund. So expensive and the oil got stick on the bottom of the stainless steel pan. Not worthy. Better buy at Macy's or other store for cheaper. I spent more than 200.00 for nothing.

Lied to, told could get things in book and on display. Sent items much less value. Friends feel ripped off, don't know what to do.

I am a very unhappy customer to say the least. About a little over a month ago I lent out my house to do a demonstration for Mrs. Silvia ** and her supervisor. The first issue started when one Mrs. Silvia ** said she lost a spoon during the demonstration and decided all on her own without consulting me that she was going to use one of my surprises to order it until after she had already ordered it. Two and the biggest issue I've had with Mrs. Silvia ** and her supervisor is that on the hand written receipts the ladies that ordered had a total of 10 paid $8 surprises and we only received 8. When I let her know about this issue she tried making up excuses like saying that my incentive that is not paid for because it was given to me as a free incentive (shows on the invoice that came with the order), she was trying to say it was one of them.

The knife’s base came broken and sent it back to have it replaced and haven't received anything. That was on September 2014. I been calling the person that sold me the product and don't answer the phone. So I'm very angry. That was a lot of money.

I purchased The Fantasia set in the 80's. I bought 12 piece serving set, salad bowls, round bowls, large platter, dinner plates, fruit dessert bow, cup saucer, mugs, luncheon plates, tumblers, center piece, butter dish, pitcher. I loved it. But after just a couple weeks they started to break while in the dishwasher, microwave. Lg serving platter and dinner plates cracked from just putting hot food on them. The only things to hold up were the glasses and mugs. It took me 4 yrs to finally get something down. I wrote and called and would never get a response.

Cannot get hold of the salesperson. Have call and no answer, and I give a down payment.

We were using the Princess House Fantasia series bowl that is microwave safe to cook a rice dish in a microwave when we heard a pop and found a crack in the bowl. There is no prior damage to the bowl. These products are very expensive and are backed by a 100% satisfaction guarantee that the company will not back. They stated the product that we purchased in 2012 is no longer made and they will not help us. The Princess House local salesperson stated they would replace a product at 50% of MSRP in the event you damage a product? But not when a product is discontinued.

My husband purchased around $600. In the catalog, they state that you can cook eggs and such and such in these pans ... So I was excited when I got them. However, you cannot cook anything in them. Hell, I even tried to cook a fried egg in oil and it still stuck. It's definitely not worth the money. And when we ordered, the rep said that if we got a set, she would give us four different things free. Guess what? She lied. So when I told her I hated the pans and I was very unhappy, of course, she did nothing, even though it is 100% satisfaction guaranteed. Yeah, right. So I went on the website to try and contact someone. All I could find is a message to speak with your consultant. Well, guess what? They are a waste of money and time with all the cleaning. If anyone knows of a lawsuit, let me know. I am definitely in.

I first have to say that I've had my Princess House "Miracle Dish"/Casserole since May 2010 (3 months). I have cooked several things in both the microwave and the oven. But the perks of this dish was the fact that you could cook meals in the microwave, quickly. Today, I went to make a simple dish of baked zitis. The recipe I received from my consultant stated to place the dish in the microwave for 25-30 minutes. I chose to put it in for 25 minutes. I heard the oven beep that it was done. I wanted to give it a minute before removing it because I knew it would be very hot.

Wife and daughter, each bought glass serving jugs. After less than a year use, both cracked where handle attaches to jug. When approached abut warranty Princess house reps stated they would only provide a 50% credit on replacements. Plus they would charge full shipping. Princess House web page clearly states on their main product page: "Each piece represents the perfect combination of beauty, precision, performance and versatility and is backed by a 100% satisfaction guarantee."

I purchased some items from them, in their catalog they state that if you buy a certain amount they give you a credit to buy something from their catalog. example if you purchase $300 woth of merchandise they give you $75 worth of merchandise and supposeably you're only suppose to pay the shipping, so I thought. When i received the invoice they charged me for taxes on the $75 item that I picked with the money they gave me because of the purchase. I do not know a whole lot on how that works, but to my understanding I should not have to pay taxes on a gift. right? What they did was add up all the order, added the taxes, then gave me the $75 off the total. Is that correct? Can you please advise if that is correct. When I called them they were not able to explain.