National Seating & Mobility Reviews

National Seating & Mobility (NSM) offers a variety of mobility solutions, including stair lifts, designed to help seniors and individuals with disabilities navigate stairs safely. It also provides wheelchairs, lift chairs and other assistive devices to enhance overall mobility and accessibility.

National Seating & Mobility (NSM) aims to offer a seamless process from consultation to installation for stair lifts and other mobility solutions. Here’s how it works:

1. Free consultation and evaluation: Once you reach out, NSM schedules a free consultation to assess your needs. Certified professionals evaluate your home and design a customized stair lift or mobility solution that fits your requirements. This initial step typically takes two to seven days.
2. Funding approval: NSM handles all paperwork and works directly with your insurance provider or funding source. This process can take up to eight weeks, depending on how quickly approval is granted. Throughout this time, NSM keeps you updated on the progress.
3. Purchase, assembly and delivery: Once the funding is approved, NSM orders the necessary parts and assembles your stair lift with an estimated turnaround time of up to six weeks. Delivery is arranged within one to three weeks, depending on the product. NSM attempts to ensure a smooth installation process, working with certified installers and coordinating any necessary additional support when required.

NSM’s Care Team claims to offer transparency and communication throughout the process, ensuring you stay informed every step of the way. Customers can track their orders online or by contacting their local branch for updates.

NSM serves clients across the U.S. and Canada. It has brick-and-mortar locations throughout the U.S., including Alaska and Hawaii, and also offers phone ordering.

Yes, National Seating & Mobility (NSM) is a legitimate stair lift company that works with certified installers. Its stair lifts come with a lifetime warranty on the motor and drivetrain, a three-year parts warranty and one year of labor coverage. NSM also offers extended warranty options after the first year.

NSM has earned the highest professional accreditation from The Joint Commission, an independent, not-for-profit organization that evaluates healthcare companies. It is also affiliated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Registry of Rehabilitation Technology Suppliers (NRRTS), further demonstrating its commitment to industry standards.

Overall, NSM is a solid choice for customers looking for stair lifts, mobility aids or medical supplies, backed by long-term support and reliable products. However, potential customers should expect long wait times for replies to consultation requests and products to be ready to use in their homes.