McCarthy Services Reviews

I needed a toilet replaced. It was an optional repair. I just wanted a new toilet. I reached out to McCarthy Services, and the service visit was fine. It met expectations. They showed up on time, which is great.

The air conditioning wasn't working on one of my rental units. The young man came out quickly and he was very friendly. But he gave me bad news that there wasn't anything he could do and that I needed to replace the system. I asked for a quote, which he could not do. I paid the service fee because he had gone out there quickly. One of the salesmen went out later to get me a quote, but they didn't send it to me right away. I had to keep calling them over and over before I got it. Also, the office couldn't send it to me, for some reason. It had to be sent directly from the salesman. Finally got it, but it was more than double what another contractor had quoted. So, I went with the other contractor. But I didn't have any problems with McCarthy in terms getting someone out there right away. That was great. It's just unfortunate. If it had been something he could repair, I'm sure the tech would have done it, but it just wasn't. Overall, it was a pleasant experience.

I contacted McCarthy Services when my AC stopped. It was quick and easy. However, McCarthry said the unit can't be fixed. It's always about, "You need a new machine. Can we send someone to give you a price on a new machine?" It would be nice to try to give me better options on fixing it rather than going right into replacement. Other than that, I appreciate a dedicated sales rep that I've been working with. Whenever I have issues, I just talk with him about it.

We've been with McCarthy Services for a couple of years and it has been very good. The guys were courteous. They cleaned up. They troubleshot everything well. We had them out to replace a hot water heater and that went well. But they didn't get the plumbing right. They had to come back and fix it. They replaced the HVAC system here and that's performed very well and they did it pretty promptly. The only issue with the system is if there's a power outage, the air conditioner stops working properly. You have to turn the system off. We had a problem with that for a couple of days. But the guy came out and explained that it was under warranty. That's a problem with the air conditioning unit itself, not with their installation.

I needed to replace my HVAC system. My furnace was on the decline for a couple of years and the AC unit was having blower issues. And because they were purchased at different times, it was best for me to replace both of them instead of doing it piecemeal again. I decided to to do it since I was going to just use the tax refund funds to purchase it. The in-person visit with McCarthy Services was exceptional. The guy was very clear in explaining their services. He showed me the various options to choose from and I wasn't pressured at all to make a decision that day. They emailed me the estimate and I contacted two other companies to compare the estimates. I was able to find a company that was able to give a lower bid, but it was on a different unit. In terms of the unit that McCarthy gave the estimate on, I thought that that brand was more recognizable than than the other one, even though it was at a lower price.

I called McCarthy Services because they originally put in the HVAC systems that I had at my house. I had a lightning strike that caused some damage in the house, and the HVAC stopped working. I wanted them to come out and tell me if they could fix the problem. Their tech was on time and professional in his appearance. However, he misdiagnosed the system and said I needed thousands of dollars of parts when it was only a couple-hundred-dollar part. Also, the part that he recommended replacing was wrong. He ended up recommending that the whole system be replaced.

I had my water heater and three AC units replaced. I had a problem two months ago with my AC. Some guy came and said, "This is what's wrong." The equipment is still under warranty. He said it was the controller that was bad. I'm an engineer. I doubt that was the problem. They said it was $1,700 to replace it so I called somebody else. I asked, "Can you take a look at it?" I didn't tell them what was wrong and they said it's a blower. They came the next day and replaced the blower. Everything is okay. It was much cheaper compared to what McCarthy Services was. They have these vans that look the same. Their branding is good but they're expensive. Also, they said they will call me tomorrow but never did.

The technician who came for the A/C Tune Up advertised by Home Depot was on time, knowledgeable, and thorough. About a week later, my A/C stopped working altogether, so I texted the tech who returned, did an evaluation and proclaimed that it would not be cost-effective to repair my 20-year-old unit. I tentatively agreed. He arranged for a salesman (Maneeb) to give me a price quote on an entire new system.

Dishonest! Said the compressor was broken. Recommended a new unit for 21,000! Got a second opinion and it was the capacitor! Problem fixed for less than $600. What a scam!! Stay away!