Luna Flooring Reviews

We re-floored the stairs to the basement and had carpet installed. They were fast and professional. I recommend them.

Our flooring was 10 years old and the carpet was buckling. We decided that we would want laminate in the closets, like a hard surface, instead of carpet. We got a few quotes. Luna Flooring was not the cheapest, but the salesman said that they could do our closets. Because we have California closets, they're a little bit harder to work around. But he was confident that they would be able to install the laminate.

Luna Flooring came in and did the estimate, and then the next day, they installed the carpet. It was very quick and they were very good. My sales rep was Alex. He answered all our questions, was very detailed with his answers and gave us all the information. Everything happened like he said. So, he was very good. The installers were good, too. There were different issues with my old carpet and they troubleshot it and figured out the solution and got it done. They did it pretty quickly and our flooring is great. I love it. The whole experience was pretty good.

I liked Luna's quality, and price since I'm retired. The salesperson was outstanding. She called to tell me she was on her way. It was a lot of traffic going on. And she kept apologizing for not being able to make it in time. I said, “Well, you can't help the traffic.” Plus, it started raining, so that slowed everything up. But when she got here, she was very apologetic. She asked us what we had in mind, and dropped the samples out. I was still looking for something. She could tell I wasn't completely satisfied. And she said, “I have other samples if you like.” I felt bad because she brought in so many. I said, “Oh, my goodness. Let me help you.” “No, no, no, I'm fine.” It was that last one she brought in that did the trick.

Luna has a reasonable price, and the people were very professional, timely and hardworking. The installation of the laminate flooring that we got was nice and quick. The installer came on time and worked all the way through until he was done. The flooring looks good and the quality is very good, too.

I love my Luna Flooring salesman. He was good and very informative. I presented him with a quote that I received from Home Depot and Luna was able to match and beat it. So, that was good. I like the quality of the carpet, and he was able to explain the different textures and benefits. The installers were great. I would recommend them to anyone.

I love the quality of the carpet and hardwood flooring put in my home. I'm very pleased. The Luna sales rep was awesome. She was very detail-oriented. I'm a detail-oriented person, so being able to see that in her made me feel very comfortable with what she was doing. It made me feel very comfortable knowing that I have somebody who knows what they're doing. She was here at night, and she was full of energy, very communicative even throughout the process, letting me know what she's doing and why she's doing it. As far as the installation, there were different people for the carpet and for the floor. Both were awesome as well. Everybody did a great job. They let me know what they were doing and cleaned up after themselves. They had me check things and made sure that I was satisfied after the job. I love that point of it.

I had a great experience from beginning to end. Everything was explained correctly to me. The prices were good because Luna was not the first one I looked at. I checked another company and Luna beat their prices. They put the samples to my house and I picked out what I wanted and everything worked fine. The installation was professional. The workers were friendly and did a great job. I love my new flooring. As a matter of fact, some of my friends love it and they're gonna use Luna also.

I called Luna Flooring and I got an appointment the next day. Everything was fast. If somebody asked me for a carpet, I’m going to recommend Luna. Everything was fine including the installation and price.

I cannot express how disappointed I am with the service of Luna. Luna has rescheduled and rescheduled our install for vinyl flooring and carpet so many times that it just does not make sense. And to top it off, Luna give the run around. Pass us on from one phone number to another and voicemail. Our fourth reschedule was for today – 11.9.21. We received a text today to confirm the appointment for today. We did with the letter C and then later in the day, my husband receives a cancellation and asked us to reschedule AGAIN for the 18th or 19th. Nope not doing it. Called Luna wanting this issue resolved today but found out that Luna could not and would not accommodate us even though it was their screw up so we just cancelled the order for the last and final time.

Luna Flooring did a beautiful job. The laminate I got is really nice, and I'd seen that it was 70% off. I would advise others, if they need something, to call Luna. They were good workers.

Working with Luna was good. I went with a Berber carpet, and the salesperson who originally did everything was very good. The installers were very efficient and quick. They cleaned everything up. I'm enjoying my carpet right now. I love it.

The carpeting I got from Luna Flooring was installed in three bedrooms, hallway, and stairs. It was their price that made me go with them. Their sales rep was very professional and straightforward. I didn't feel like I was buying a car. The installation was smooth. I had everything moved out of the bedrooms, and the installers came in, and they were in and out in about three hours. The work they did was beautiful. I like the color and that the product is plush. I love everything about Luna carpeting. Overall, it was an excellent experience, from start to finish.

We've used Luna before and the pricing was more favorable for us to do it with Luna again than it was with the other company. We got laminate flooring this time for our dining room and a hallway.

The saleswoman who came to our house showed us enough carpets and she was very helpful. The installers were perfect and were beyond expectations. We were worried about us using a big company that advertises all the time rather than something localized. But Luna was great and I would recommend them to anyone.

I was looking to have carpet done by Luna Flooring. I picked out the carpet before COVID hit. I didn’t get the carpet installed although I had already paid for it in full. Once COVID let up, I called them back. They came back out August the 18th. They had to remeasure everything and put it back in the system. By this time, the carpet had went down $504. They installed on August the 30th. Last week, I finally got the refund after calling at least six different people. I'm disappointed that it took two months to get a refund back but I'm satisfied with the product. The carpet is beautiful. Also, they didn't take a long time to do it. They were on time too. I would use Luna Flooring again if I needed to.

Luna Flooring was excellent.

My brother had used Luna and my mom did also. So I felt safe that I was going to be getting a good price for what I was getting. I had a good experience with my salesperson. I didn't like the way my current hardwood looked because it's a darker color and he said if we go lighter, it will show as much dirt because I have dogs. So I felt good about that.

We had carpeting throughout the house and considered another company, but Luna's rep came in and they had a better product at a lower price. He brought the product and told us the difference between the padding and what we would have been getting with the other company. So, we went with them. We had the carpet installed in the living room, dining room, hallway, and the master bedroom. Everything went perfectly. The guy who came out and measured the house also gave us his card and said to call him if we had any questions. When the carpet people came out, the installation folks did a wonderful job in moving our furniture and putting everything back. And it looks so good.

We got carpeting from Luna Flooring and everything seemed to go very well. The installers were very good and very quick. We got carpeting from Luna flooring and everything seemed to go very well. I had the carpet installed in the stairs going to the second floor, as well as the entire second floor except the bathroom. There were some scheduling issues at one point because of the rain but it was not their fault. It was frustrating but it was not like they could control the rain. There was also one time when they couldn't get to my garage and do their cutting because the city had decided that day to block off the driveway and repave things. And I had no idea it was even going to happen. It wasn't a good experience when that happened and trying to reschedule after that was not fun. But I'm very happy with the end product.

I was extremely satisfied with Luna's product, with the installers, and with the value. But after I ordered the flooring, I didn't have to but I took everything out of the house for the installation. Then they canceled not even to 24 hours before they were supposed to be there and said they didn't have the product. Bu I already had the house emptied, I had major surgery scheduled for upcoming, and I didn't react well. I felt like they didn't want to help me after that and I couldn't talk to anybody for a couple of weeks.

We got carpet and laminate flooring from Luna which were installed in three bedrooms upstairs and the master bedroom. Their sales rep was very good and when the guys who did the installation came out, they told us who they were and they made sure the floors were covered and taken care of. They told us what they was going to do and explained it from step to step. They did what they had to do professionally and their work was wonderful. I always wanted laminate in my bedroom and it looks great. The carpet looks good, too.

I needed a job done right away and Luna could do it. The salesperson and the staff that put it in were super excellent. I love the new flooring. The experience was really good. If I had to do something again, I'll definitely go with Luna.

Everything is well with Luna Flooring. We like the flooring. The ordering process was smooth. The salesperson, Bob, was very good and very clear. The only thing that we were very concerned about was that Bob had said that we had 30 days from the time of installation for the first payment. But in actuality, it was 30 days from the time of signing the contract. It bothered me so much that I had gone and checked, and I was glad because I would have missed that window and it would've nulled and voided the one year no interest and I would have to pay the full cost. So, they need to be a little bit more clear with that for those who are able to do the no interest. It's not from the date of installation, but it is from the date of the signing of the papers.

I had a good experience with Luna Flooring. They've done a good job. When they came out, they had the product on a truck to do the job. The flooring that I chose was good. They put it in and everything went fine with Luna.

I had my carpet installed on Friday 9-3-21 and the color is nothing I expected. I called back because the carpet has 1 Month warranty and a "love your floors" guarantee like they advertise. The representative told me they would call me within 24 hours. That never happened. Monday night I returned the call and they assured me another representative would call me within another 24 hours. Again that never happened.

The reps and the installer did an awesome job. The carpet and the color are beautiful. My boyfriend's brother needs the living room and hallway done so I told my boyfriend to call Luna Flooring and see.

Where do I begin? Let's just say that I would not recommend Luna to my worst enemy. This company should be absolutely ashamed in the way they conduct business and the way they handle their customers. Let's begin, oh yes of course, the consultation. Of course when a company wants to make a sale they are on time, every time. I had a representative come to my home banging down the door excited to make some commission. I fell into the trap. The salesman set me up with a time for installation, I forked over the money, and so the shenanigans begin.

The installation was immediately available and the discussion with the sales rep also was good. The pricing is also good. I had carpet installed in the bedrooms and the hallway. I like the padding. But the carpet that I selected was not installed. I raised tickets and somebody was supposed to come and check if the carpet was installed and was it what I ordered. The person came early morning but I was not available so I asked him if he could come a little bit later in about three hours. But he could not make it. He said I have to reschedule an appointment. But I also got busy and I never rescheduled the appointment.

We liked the flooring that we got from Luna Flooring. We had a good sales girl and we liked her a lot. We knew what we wanted to see and those are the samples she brought us. It was a good experience all the way. At the beginning, there was a problem with the computer systems. They thought they had our carpet in stock and they had agreed to deliver it on a certain day. But they called and they ended up not having it so I had to wait another 10 days. But as far as the people who installed, the people who delivered, the salespeople and the follow-up people, they were all great.

I had a good experience with Luna Flooring. Real professionals that installed the floor. They worked until they were finished. They were in and out and couldn't tell they were there. The job was well done. We had the living room and the hallway done. It was the wood floor, the snap-together pieces. They took the carpet up and the padding and they started from the bottom. Then, they put a half-inch moon-shaped runner on top of it against the wall. It came out really nice.

Luna has a good variety of options to choose from whether it was price range or color. It was an easy appointment to set up and I appreciated the payment plan option. It was pretty painless from start to finish. I got carpet installed in three bedrooms and I really like it. It appears to be good quality for the price that I paid. I had some family over recently, and they commented on how nice, plush and full the carpet was. I made a good choice.

I had laminate floors installed by Luna Flooring. They did my great room and my kitchen. I am relatively pleased. It's a good quality. However, I thought the floor would have more of a shine or sheen through it but it's kind of dull. I'm not really happy with that but it was not on the part of the Luna salesman. He was actually very knowledgeable and helpful. He was also very professional and friendly. He was able to answer both my husband and my questions fairly. We felt comfortable and I didn't feel like they bait and switched me. Initially, what prompted me to seek it out was the deal but when he showed me the difference in quality, it made more sense to go with what I purchased. If I hadn't done the deal, it would have cost more. I looked into another provider and that was Empire Today. For the area that I wanted to cover, the price with Luna was a really good deal. It definitely was the better bargain.

I have worked with Luna Flooring before and I was very satisfied with the outcome that time. I worked with them again for the flooring of my son's bedroom and he's very happy with it. Their reps were very great people. They pretty much pointed us into the right direction and told us what was better for us since we were kind of trying to keep something that will last a little bit longer than carpet and easy to maintain. They have a variety that you can choose from and the installation was quick, too.

I got carpeting from Luna Flooring. It has a good coloring and it's very comfortable. When the installers first came, they took measurements and explained everything, what they're going to do and how it's going to work out. Then a couple weeks later, they were at the front door and got everything taken care of. The installers weren't here very long, so it worked out great.

BEWARE INSTALLER GILBERTO **. Too long to write review on this joker. I don't understand why Luna would use this guy as an installer. He lied to me when he showed up and the next day never showed up. I spent 1400 dollars on carpeting and GILBERTO ** was not honest and truthful!!! Again too much to list but what ever you do please don't have him do any work. I will be complaining to the corporate office also.

Luna had the same price as another brand we looked at. The other brand had better quality but the timing was not good. We ended up having Luna install carpet in our two bedrooms. The installers came and they were perfect. They moved the furniture and put it back exactly where it was. There was no dirt or anything left over. I like the carpet. It's new and soft to walk on.

The experience with Luna has been terrible. The Installation is still not completed as promised and what has been installed isn’t done correctly. On July 15th we had a representative from Luna flooring come out to provide us an estimate for flooring. We made our selections based upon the information he provided. Laminate throughout most of the house, Vinyl in the kitchen that was supposed to have a tile/grout look and carpet in the bedrooms and stairways. We were quoted $10,900 for everything. When going to sign the contract the representative did not have a pen and the only pen I had on hand barely wrote. To proceed with the sale the representative asked me to sign my name on one of his contracts (he voided out) and he would transfer/carbon sign my name to the contract he fills out. The laminate and vinyl installation was scheduled for Thursday July22 and the flooring installation the following Tuesday.

I purchased carpeting from Luna and it has started to Frey. Based on my warranty I attempted to call them and have made 4 phone calls and still have not been able to speak to the person who is responsible for my account. Their customer service is horrible. Since there are many options I suggest people explore those options and don’t do business with Luna. To date I am STILL trying to get this resolved. Horrible company!!!

Dealing with the sales gentleman was fantastic, I had ordered once from Luna years ago and he made me happy to do it again...Till I came to install. They have shown for 2 days worth of appointments. Nobody has any information and I've lost access to basic necessities waiting for them. It's beyond pathetic that such a large company cant even contact its contractors. Don't waste your money on luna.

We went with Luna Flooring last year. We had some bedrooms redone upstairs and liked the service. We decided to redo our basement floor this time around and went with Luna again. The representative that came up was very helpful. We told her what we were looking for and what the rooms are gonna be used for. She suggested a certain type of padding and a certain type of carpet. The installation was within a week after her visit. Everything was very fast and organized. The flooring looks awesome and very professionally done. The installers that came out were courteous and the work that they did was excellent.

I have always used Luna in the past, so I'm a repeat customer. The installers were very professional and courteous. They came in, got it done, and were in and out quickly. I love the carpet.

I have been waiting for Luna to come fix my engineered hardwood floor for over a month. Customer service and a woman from corporate told me that she will get back to me but has yet to do so. My home remodel is at a standstill because of this.

From the start the sales rep called to reschedule the first appointment! The next day we meet up finally, we decided on some flooring for $8,000, a month later is install day and the crew gets there and tells us the stairs can’t be done!! After waiting hours on end on hold for customer service and then a manager and then a call back and still nobody calls us back and then we finally call again and get a hold of somebody to find out that actually he just cannot do the job correctly! So we reschedule for a week later where the new crew does not show up at all and finally after calling several different times to customer service they finally tell us they do not have the material for our job!! So now my kids' bedrooms have no carpet and the tack strips are still there while they are sleeping on their beds on a plywood floor!! We decided to cancel completely and we will go with a different flooring company!!! Run the other way.

I loved the two guys that did my installation. They were fast, efficient, and friendly. I only had a little bit of an issue with nobody showing up on the day that I was supposed to get the work done initially. They claimed that they couldn't get ahold of me to confirm. But I had never gotten a missed call or voicemail. They said the voicemail was full. It was weird. They reschedule the service two weeks later. I was annoyed because I had to move everything. But it ended up being fine with the installation. The quality is a little bit less than I expected but so far, so good.

We talked to three or four people and Luna wasn't as pushy as everybody. Also, they were the only ones that had the molding that matched the flooring. They also left us a couple extra pieces in case we had an issue. A couple of pieces of baseboard were missing and they fixed that for us. They also put baseboarding all under the sink for us. It was extra little touches that they did that we didn't ask for. We have two bathrooms done too but in a different color. They didn't leave us any of that but the workers were superb. They were very precise and didn't leave any stone unturned. They had the installation all done in one day. We had a little bit of cleanup to do but that's expected when moving furniture. We were very pleased and we love the floor. It's very easy to take care of.

The salesman was on time, for a change. And it was easy to talk to him. He seemed to have knowledge of the product. I presumed laminate flooring would be easy to clean. The flooring looks good and what the salesman told me sounds good. I've been told it wears well, but we'll see over time. The installation went well, but the man has to come back because the transition piece between my door and my kitchen is coming loose. If they can fix this problem I have here, it will be real good.

Anthony was great. He explained a lot of the different options that we had and was very knowledgeable. It was three guys that came and they were efficient. They moved everything. I was amazed at how well they did. We had our second floor and our basement all carpeted. It was about 1,700 square feet. It's like walking on pillows. I got top-of-the-line and upgraded padding.

This is the third time Luna has installed anything in my house. The first time was because I saw an advertisement on television. But the second and third times were because of their professionalism in all the other products they installed. The techs were a contractor. But they were both friendly and talkative.

I needed the vinyl laminate in a short notice and Luna was able to do it for us. They were very quick and courteous. So, I was very happy with them. They did a great job at a very good price.

I couldn't be happier with Luna Flooring from beginning to end. They made everything really easy. Their guy came out, measured, did the whole thing, gave me the quotes and picked out the color and the backing. The guys put the product in a day earlier than they said they would do it, and it was perfect. I was very happy.

When I had my floor in my kitchen installed by Luna it was not cheap. Not by a long shot. Not long after I started having bubbling. Luna told me it was because the floor was in areas where water could be. Really? You think? It's partly my fault for being an uninformed new home owner. How was I supposed to know the floor they sold me wasn't made for the kitchen?

There were a couple of different companies that we had in mind. One came out and we looked at what they had. We weren't happy with the whole situation. We talked to Luna next and found that I looked at them a couple of years ago. We did their carpet and it just worked. I love our carpet. It's one of the best decisions we ever made. The installers did a fantastic job putting the carpet down. Lou Furniture went above and beyond. I'm very pleased. I would have friends and family look at my carpet.

I hired Luna to replace most of the flooring in my house, a bill of $8K+ and I thought I was hiring professionals. Boy was I wrong. First the scheduling was an issue, original plan was laminate guys on Thursday, Carpet guys on Friday. Laminate guys show up and did the rooms they were supposed to. Carpet guys show up on Friday... (None of them speak English) Looked at the job and left... Best I could gather is they did not have enough carpet to do the job, so they left. WOW! Took 2 weeks to reschedule the next crew (never the same guys) so 3 weeks out my house is still in disarray and 1 guy shows up to do all the carpeting and there was a lot. So this guy is going to move all my heavy furniture alone. WOW Again. Well, the carpet guys was awesome so I ended up helping with moving the stuff.

We had Luna flooring previously. This time, we had them do the carpet in the bedroom and the basement. The contractor was very good. It's just they didn't put my furniture back. It's perhaps because my furniture was already out before they got there. They didn't put my doors back in properly too. Other than that, I like the quality of the carpeting.

Luna Flooring was running a really good special on Facebook and we decided to purchase from them. We love the product and everything is perfect, except we're having issues getting a transition piece replaced and their customer service is not what I thought it was going to be. I've called them a million times and they kept saying they were coming out. But we haven't seen them yet. We had our floor installed on May 22nd and the transition piece broke that same week. I've been fighting with them every week to see about getting somebody out here and they were supposed to be here after 4:00 today. But they only do installations until 6:00 and it's now 6:18 here. I doubt they're coming out today. Despite that, everybody that I've talked to has been really nice and when they installed the floor, they were great.

Everything went well with Luna Flooring. I got the product which I chose. Their rep came on time prepared, explained everything and advised on the padding. The installers were very good and very professional. They did a good job. So, I'm happy. I like the convenience with Luna. I'm a busy person, so it's easy that somebody is coming with the samples. The prices were competitive, too. It wasn't that much cheaper, but it was convenient. And time wise, they came within two weeks when the other company said that I have to wait at least a month or six weeks, which was too long for me.

When I did floors in my condo, I got a Luna credit card. Then, when I bought my house, the floors were disgusting on the main level, and I wanted to replace them. I knew I had the credit card, so I called Luna Flooring and they did the floors. I pretty much knew what I wanted. They had the same floors I've gotten a couple of years ago, so it kind of worked out nicely. I knew what I was getting. The installation was pretty fast. They did quarter of the work on Monday and had it installed on Tuesday, so it couldn't have been much better. Everything was great. They were awesome.

I saw Luna Flooring on Facebook and they were a third off on the material. Materials are costing a lot right now, so I thought they are looking for work and keeping crews busy. The salesman was pretty reasonable. I've flipped homes before and I got a pretty good idea what prices are. Luna's price was pretty reasonable. They gave me a fair price. I had them install luxury vinyl flooring. The install crew was very good and professional. I was watching them work even leveling the floors and double checking that they got things right. They were really on the ball on what they were doing. I enjoyed working with them.

The sales rep of Luna was wonderful. The installers were great too. They took safety precautions due to COVID. The quality of the flooring is fantastic.

The rep, Alex, was straightforward. He told us exactly what was going to happen and how much it was going to be and he showed us options. He was honest and very courteous. It was great customer service. Then, the installers went in there and they knocked it out. I had the product installed in seven rooms, a hallway, and a stairway and it was done within five hours.

I had Luna Flooring install carpets and flooring in the whole house and the team who came was very professional. They were on time. We had a lot of stuff so the way that the scheduling was done was they were supposed to do one part and then move the furniture there in another part. But they've managed to get everything done without us pulling our hair out. I had no complaints once they started the job to completion. Everything went well in the end and I'm going to use them again.

I really regret using Luna to do my flooring. It has been 5 years and I kept calling them to fix it. There was instance where installation guy came and he said whoever installed it did it wrong. That's luna guy talks about about another luna guy. They promise lifetime warranty and we called them again as we experience same problem like in the beginning again. The problem is that the floor has gaps in it. Now keep in mind this happened in about 6 months after installation and they didn't want to fix it. Now this guy came out, charged 75$, looked at the floor. Sit around and waited 'til check is cleared. Then we received the call that this damage is from the water reading he did. I was with him all the time and he didn't do anything other than sit around and waited 'til check is cleared. PLEASE DON'T USE THEM. THEY DON'T HAVE QUALIFIED INSTALLERS AND THEY ARE LIARS.

I previously had Luna do some work for me and then we just recently replaced our old carpeting with new carpeting in one large bedroom and a hallway. The salesperson was very helpful and had us satisfied so we signed on the day that he was here. We had to work around our painting. We had plans to paint and they met what we needed in terms of scheduling. Overall, the experience was great. I recommended them to my sister-in-law.

Everything went well with my experience with Luna Flooring and I was pleased. I had carpet installed in the living room and dining room. It's clean and looks nice.

After the installation of the carpet, some of the nails were still showing. They said they would have somebody give me a callback but nobody called back. The installation was almost a month ago now. The guys were great and they did a good job of putting everything back but they could walk through the customer, like checking the nails if there's anything sticking out or whatever. Other than that, it was fine. They followed up the next day after the installation and that was when I told them my concern.

I used Luna Flooring before for my rental properties. Recently, I had them do carpeting for four bedrooms, a living room, a hallway and staircase. The finished product looks great. Worked out well.

So I had Luna come in and replace 1500 square feet some carpeting in 3 bedrooms, the rest vinyl planks. I was thinking I was getting top quality work and I was wrong. First I was told the vinyl flooring would take one day. It took about 2.5 days which I called off work just to be there but ended up not being able to because it took so long for the installers to get here, the first day they did not show up until 130 pm when I was told they would be there by 9am and then left by 5pm. Now here we are not even a month 3 weeks in and my floor is LITERALLY falling apart. The planks have separated and now I have pieces of blank floor just there not attached to anything. Not sure if they were supposed to glue them or anything but obviously did not.

I had the entire first floor and staircase installed with the luxury laminate. The guys came in, tore up the existing floor room by room and installed it room by room as well. It wasn’t an inconvenience to us at all. They did a fantastic job of cleaning everything up and it was so livable already. They did a beautiful job. It was the same coloring all the way through on the kitchen, living room, dining room, sitting room, hallway and stairs and the downstairs bathroom. It looks completely realistic and it's waterproof and scratch resistant. People should go for it. We will be hiring Luna Flooring to do our upstairs as well.

I was getting ready to move and I was having carpet put in the house. The two guys stood there between 30 and 40 minutes before somebody on Luna’s end could answer the phone to approve my credit card. Everything was here but they couldn't proceed until Luna answered the phone. I asked the guys if that happens all the time and the guy said that it happens quite regularly. It was foolish and it was a lot of waiting time for everybody. But the quality of work was fine and the professionalism. Everybody was excellent and I would recommend Luna.

I got carpet installed in the family room and the installers were excellent. They were very quick, too. All in all, I'm happy with the cost and quality of the carpet that I got from Luna.

I had carpet installed on March 18, 2021. By April 6th I noticed the carpet was coming up from the corners. I had called on April 6th and they had made an appointment for April 9th to come and "fix" the problem areas. I waited around ALL day on Friday April 9th. No one showed up. At 4 pm I received a call stating they WON'T BE SHOWING UP and I had to call back and make ANOTHER appointment for them to come and "fix". So we made yet ANOTHER appointment for Tuesday April 13th. I told the lady I spoke with that I needed them to come in the morning because I had doctor appointments in the afternoon.

We got the carpet installed on the stairs. The installers were on time and did everything they needed to do. They cleaned up after themselves too. Everything was smooth and worked out well.

We liked Luna's products and their prices. Everything was straightforward and easy with them. The salesperson that came out kept a very good eye on us until the sale was over and the installation was finished. His name was Mark and he was forthright. We had the vinyl planking installed in the kitchen and a foyer inside of our sliders. We also got wall-to-wall carpeting on the main floor and combination living room, dining room. Then, we put the same carpet on the steps in the landing as well as the upstairs hallway. When you walk in, it feels like a brand-new house. I love the vinyl because it's not slippery like the original flooring we had. You could be walking in your stocking feet and slide across the floor on that. But this is more of a vinyl that's not as shiny. It has some sheen to it, but not as much, and it's got more of a texture, so even my cats can't move the rug on it.

I got vinyl planks for two rooms and laminate for three rooms. I also got carpet for my steps. These products were installed in the three bedrooms, the hall, and the family room in the basement and Luna had three different installation companies come in. The first one that came was good while the second one, I had to wait for an hour for them to call their office to get approval to go on and do the floor. And the third one, I was on their second tier of their installation stairs but everything came out okay. I love the quality of the carpet and I like the laminate and vinyl flooring. The reps who came out were all very professional, too. They moved things back and they cleaned up after they finished, so I’m satisfied with the work that was done.

We were replacing the floors and the top two levels of our house. So, we got the kitchen, the entryway, our living room and dining room area, hallway, a couple of steps, and three bedrooms done. We decided that we needed new flooring and our carpet in the bedrooms and hallway was really worn out. Then, our tile was starting to crack in the kitchen. So we just decided to go with one product all the way through to give it an even flow. We had gone with Lune eight years ago to do laminate flooring in our living and dining rooms and we knew that they did good work. When we checked with them again, we were able to get a really good price and we were comfortable with it.

I’m a contractor and I tell my customers that I try to find the cheap price and the good quality. Recently, I bought carpet from Luna and I chose them among the three companies I was considering because they had the best price. They were $10 less than the others. The carpet was installed in the basement of a home and the guy who did it was fast and good. But he left something to my crew to finish.

Salesman was great. Product is great. However, installers ripped my safe from the floor which was bolted down. Then lights inside were broken while doing so. It’s been over two weeks and still no resolution. Have called and texted but not a good experience at this point. Very disappointing because I really liked our salesman. Stay tuned for how long it’s going to take for some sort of financial reimbursement.

We had carpet installed in the bedrooms and basement steps. I needed something done quickly, so I went with Luna Flooring. For the price, the quality of the carpet was pretty well.

I decided to hire Luna to install a floor in my house, after a few months we had a problem, Luna came over and suppose to fix, now again same problem, same area, inspector came over and till this day?

I went online on a Friday night to see if I can schedule an estimate. My mother doubted I would get anybody out here on the weekend. But Luna scheduled online for an appointment at 9:30, Saturday morning. So I scheduled that estimate. The rep came in and he was very professional and efficient. He brought in carpet samples. I was looking for a specific color variant carpet, and they had one very, very similar to the one from Lowe's. It was a great price when he estimated it out. In fact, it was going to be cheaper than the carpet at Lowe's. It was a better carpet.

I had carpet installed in two bedrooms. The price was reasonable and I love the carpet. The reps at Luna were awesome and very professional. I'll use them again in the future.

I had the carpet replaced and the carpet that they put in has good quality so far.

I initially had the vinyl plank flooring done in three rooms, and then I had the wood floor done in two rooms. The quality was pretty good. I was very satisfied. Also, the salesperson really represented the company well. I had a great experience. I'm planning on reusing them for my next project.

Everything was good with our experience with Luna. The salesman brought us some good deals. He was knowledgeable about his stuff. So that was what really helped, especially to people who don't know more than much about flooring. The contractors came in and were knowledgeable and nice. They knew what they were doing. They got everything done in a good amount of time. When there were some things that need to be tweaked, they sent somebody out the correct them.

The vinyl planks were installed through my family room, kitchen area, powder room, and the areaway. I went with Luna for the pricing and everything was upfront. I loved when the guy that was keeping the supplies came out because there was no sales pitching. He asked me to tell him what I needed and he said that he was gonna tell me what they could do. He also told me exactly what I could get at a better price.

Install went very quickly, the guys were professional and everything still looks great. I would recommend them.

My floor was installed two weeks ago, but at the time they didn't have the material to do the steps. Since then no call no show to schedule an appointment to complete the steps. I have called several times, every time I call someone tells me that someone will return my call in 24 business hours still no call. At this point, I feel like You stole My money and I need to take further action.

The process with Luna went smoothly. We had two different projects. The first project was a basement, hallways, stairs and a family room. We really liked it a lot. So then we had a second one done two weeks after that. It was a dining room. The process went very well. The installers were very professional and did a nice job. The overall experience was really good.

There were two different jobs that Luna Flooring did. There was one team who came out and did the bedrooms. They did a really good job. Another team did two rooms in the basement. It was okay. It could have been glued down a little bit better, but it's acceptable. The second team only had two little rooms, and they had four techs. The other three rooms that they had to do was just two techs, and two big rooms. The two techs in the beginning had to wind up working their butt off. The second set of techs ended up just laying around on the floor playing with their phones because there wasn't much for them to do. I think it was just that the job was overscheduled.

The salesperson from Luna Flooring was pretty good and they were able to meet me partially at the lowest offers that I had had from another competitor. Luna was a better company. The process was very seamless on their part. They were able to find exactly what I needed, and then find me a good, economical price. The financing was a good pitch. I like the carpeting itself. I had it out in in the living room, dining room, and two bedrooms. The installers got here early, and they got it done quickly.

Some family members from two different families had used Luna, so we went on their recommendation. We ended up going with carpeting to replace carpeting in our living room, hallway, master bedroom, and then in our basement and hallway downstairs. Our salesman was great. He was pretty much no punches, very high-energy and tell-it-like-it-is. “This is the product. This is what we have. This is what I need tonight to close the sale. If you decide to wait, I can't guarantee the pricing that we've agreed upon.” He was a straight shooter and very personable.

Luna's flyer says that whatever price I find, they can beat that price. After I signed with them and they installed everything, the reps said that I had to purchase online for them to give me the discount. Nobody helped me with that. I asked the rep what the difference was and said I was purchasing from the same company. Luna's price stayed the same. It wasn't that high but it wasn't that cheap either. Another company's price is different at around $700. The material of their flooring is not bad and maybe because it's new, I feel good about it. But, after it was installed, I feel something different like something was stuck underneath it. Luna also says they have better quality. But their flooring is all the same with those from other companies. It's nothing special.

Everything was great with Luna Flooring. I went with them 'cause they made me happy. The carpet seems to be good, so far. I would tell my friends and family to get ahold of Luna Flooring.

Everything went really good with Luna Flooring but what happened now is that my bill should have been $2,900. Two weeks later, they added another $314 to it. As far as the flooring, I love it. The installation was great. The installers were excellent. They had the mask on.

I needed a new living room carpet and I remember seeing the commercials of Luna on TV, so I called to see if they installed carpets. They said, “Yeah.” So, I asked them to come out and do an estimate. I thought the price was really reasonable. Their customer service was great. I would definitely recommend them. The guy that showed me the carpets had the mask on his face. He introduced himself. He respected my house. He answered every question that I had thoroughly. He was awesome. The installers that came were nice. One guy didn't speak because he doesn't speak English but they worked really fast. They cleaned up when they were done. They wiped their feet. They let me pick out if I wanted silver or gold trim. They did a really good job. I love the finished product. I'm happy with it. I'm thinking about using them again to do my bedrooms. We're remodeling rooms one by one, and I'm definitely gonna be hiring them again.

I called Luna Flooring then their rep came out, brought samples and I decided to go with them. The sales rep was good, knowledgeable and answered my questions. They installed carpeting for my living room. dining room and hallway. The crew that came out called before they came and were very professional. They did a good job and I like the color of of the carpet. I also like the way it feels when I walk on it. Plus, the cost as well as the quality are comparable to other brands.

I had Luna install some carpet down my stairs and some vinyl tile by my back door and behind our bar. The installers did the installation in two parts. One person came and did the tile and that took a couple of hours. Then, the second person came and did the carpet going down the stairs. Everything went pretty good and I was very satisfied.

My husband and I bought laminated flooring for our living room. I had a few quotes from other floor companies. Our salesman beat the other two companies' prices, so we went with Luna. The salesperson had to get approval for the price. We had the quoted price on the signed contract. We bought flooring in November, we needed to paint living room first.

Luna Flooring was pretty well in comparison with the prices of the carpet with so some other places, but when their rep came to the house, it was very good customer service. What I was really impressed with more than anything were the men that put the carpet in for me. These guys were polite and kind. And with this COVID coming on, they kept their mask on. They were clean and they vacuumed. I couldn't give Luna Flooring enough compliments on how outstanding they were with the type of service I got, especially with the guys that put the carpet in. They even worked with my prices. We got a military discount because my husband and I are in the service. They went far beyond and they were really great.

I used Luna Flooring before for carpeting and that was why I picked them again. I took the same type of carpeting but less expensive because we were moving and I had to repair something. Their customer service was really terrific. The guy on the phone gave me a date I wanted and he came out. He said he was checked. I was comfortable with him being in the house and everything. The servicemen were also terrific. They cleaned up afterward and there were no nails laying around. It was a very great experience as far as I was concerned. I always recommend them to people because they're good.

We had some stuff done a few years ago and we came back to Luna as returning customers to complete the job and some other rooms that we had. From that perspective, everything went well. The only issue now is the financing that I requested was not submitted correctly to Wells Fargo, but I’m working with one of the consultants to get it worked on right now. Other than that, two levels of our home are completely done with wood floors. It’s an expensive cost for your home, so you want to make sure it's done correctly. The installation guys were great. They did their job, in and out, and as quick as they could. The work is done correctly and well. There's no doubt about that.

The sales person that his name is Brian told us that because our good credit it will be 0%. And I'm checking my contract and no it's 4 years at 9.99% interest and on top of that my floor creeks everywhere. I been calling Luna customer service for a 1 month and I haven't yet an answer or a solution to my problem.

The rep was very knowledgeable and courteous. The installation guys did great too. They were awesome, very knowledgeable, and attentive, especially to the quality and the actual look of the flooring. Since they put the luxury vinyl in though, the sound barrier portion ain't what I thought it would be. They said that sound barrier was supposed to deter the noise. It doesn’t. It's the same with my ceramic floor that I have in the kitchen. That was an extra $2,000 and I could still hear the sound of regular walking.

Luna's cost was a little bit higher than other companies but it was convenient bringing the samples into the home and there was immediate availability to install the flooring. I had laminate flooring installed and the two workers were dedicated to getting the job done. They were very polite and respectful of my furniture that they were moving. I was very happy with the quality of their work.

I made a great choice with the carpet that I chose. It looks good and it's durable. I'm really happy with it. Their prices are great and their services can't be beaten.

It was Black Friday when I saw Luna Flooring as I was searching for carpet installation. They were having a pretty good sale. I was moving into a house and needed a short turnaround time. They came and quoted it pretty quick too. I liked the price so I went with them. They were professional. They followed up as well. I've had a really good experience.

UPDATED 1/20/2021: I filed a complaint earlier about this company. After 3 and a 1/2 hours of holding someone answered the phone. I gave in my information. I asked where they were for our scheduled appointment and they literally hung up the phone on me!! This company's the most unprofessional company of ever had to deal with in my entire life. They lie. They break contracts.. They steal and their hoods are incredibly cheap.. I moved 3 rooms of furniture and goods out for these people could repair my carpet for nothing. They're a no show and again they literally hung up on me and no intention of ever coming out.

We purchased carpet from Luna the end of May. They told us it was the best, most durable carpet they sell that’s why it was the most expensive. Within three months of the installation we noticed it was unraveling and getting fuzzy like a cotton ball. It just kept getting worse so we contacted Luna and sent them pictures. Almost a month later they responded saying this is normal to happen and it’s not warranted. NORMAL? I’ve had carpet for ten years and this never happened. My builder grade carpet that is five years old looks better than my brand new, seven month old carpet from Luna. My whole family and I have used Luna for fifteen plus years and none of us will ever use them again. Terrible customer service! Bye Luna!

Carpeting was put in everything but the bedroom. The bedroom has the laminate. The rep helped me make a decision. It was good experience. Also, the installers did a good job.

The laminate wood flooring seemed to have a good pricing and it's under warranty for a while so I went with Luna. They came in and were professional and quick. Everything was good but there are two little spots that look like they're coming up a little bit. It's not as smooth.

Luna had a special going on that was why I decided to go with them. I had a living room and dining room carpet installed and the installation was perfect. I wish I would have went a little darker with the carpeting but the experience was great.

Luna had done work for me five years ago and I just booked an appointment for them to come to my house in Florida. I was trying to get something that match and I went straight with them because of the time crunch that I was in and I knew they were good. Everything was good.

I asked for an estimate and I ended up with $10,000 worth of carpet. I'm very pleased with the carpet and with the job that Luna did. There are so many negative comments and I was kind of afraid to use them. But they did an awesome job considering they did my entire house except for the kitchen, the hallway and the entryway. That's 3,000 square feet.

The Luna Rep was really awesome; however, the installers were very rude. Due to Covid 19 guidelines the installers refused to follow facial mask requirements. When instructed (by wife and I) to wear their mask, they continue to make excuses for not wearing their mask. They just kept taking off their mask.... Then proceed to enforce us to wear our mask in our home. Being a first responder, I take my health and my family health very serious. If Luna hires these type of people to install flooring, my family/friends will no longer use them for their services. My health and safety is more important. I wouldn't recommended Luna services, if they are going to use the same installers.

I’ve been trying for 3 hours now to cancel an installation. I’ve talked to 5 different people who all give me the same answer that they have to transfer me to a cancellation specialist. I get transferred and then nothing but a voicemail. I expect more from a company like this. Although by some of the recent reviews, I should’ve expected this runaround.

I have some light color brown carpet in three rooms installed by Luna. The color is great. I was gonna go with Empire. They say, "Install three rooms for $200." I was gonna do that but someone highly recommended Luna. The gentlemen that came into my house was very respectful. I enjoyed all three of them. They came and they left in about one hour. That's how quick they did it. I had everything ready for them. I moved everything out of the rooms and it was easy for them. They kept everything clean.

We found Luna Flooring and we had a hardwood floor put in. They had the best price and we liked the quality. I was a little disappointed that it didn't have the shine. They took the shine down, so it was more of a mat look. Still, the workers were great. They came, they clean up behind themselves and they were constantly working. The floors really do look good. The only thing is the shine and the color. I know sometimes, depending upon the stain that they use, it could be a little off compared to what was shown to you. It was a little off than what I had picked out. Otherwise, the floors were good. I told my daughter about Luna because she recently purchased a home, and eventually, she wants the carpeting gone. So, I told her she should check them out.

Luna Flooring was the first to keep the appointment. I had several appointments with other companies and they canceled. We had them install hardwood and carpet. When they did the hardwood floors, the guy recommended that I put boards underneath from the floor to raise it so everything would be even. When they did my carpet upstairs, all my floors at all different levels. I wish they would have recommended me lifting those. If they have a salesperson come, they should also go over the level and the floor so that would be included in the cost. But the quality is good. Everyone was all the time professional. When I had an issue, it was addressed right away. Overall, I'm satisfied.

Installment of Vinyl on Bathroom floor. Surface results looked great. Job took too long. Please make sure you provide guidelines to your private contractors on installing, completing the job and not smoking on private property.

I liked the rep and I love the quality of the carpet that Luna Flooring installed in the bedroom. The carpet is nice. It was a good experience.

I have had a horrible experience from day 1. After the floors were in installed I noticed one of the tile was making a hollow sound when you walked over, so I called to see if it could be fixed. Over time the tile will come up. 2nd day ran my washer and I had water all over my floor because I was told after the fact the installers don't connect hoses back. That could of been explained and advised to me so I knew to connect it back. Also the side trim literally came off. Supposed to have waterproof floors but when someone came out I was told it was damaged. I've made numerous calls to get it fixed and four months later it still hasn't been fixed! I never thought I would have such a horrible experience with a large company. I got 4 estimates prior to choosing Luna. Thought it was the best price for what I was getting. I clearly should of read reviews before choosing this company.

We heard good things about Luna from other family members. The pricing was fair as well. We got waterproof laminated floors and everything was done professionally. There were three guys who installed it in the living room and hallway. They were very friendly and they did an awesome job. The flooring is easy to clean.

We had some neighbors that had a good experience with Luna and everything sounded good and it was simple. We went with Luna because of that. We're very happy with the quality and cost, and we liked everything that they did. The rugs are nice. It was a good experience with Luna and they were very prompt. We would recommend them.

We looked at Empire but we went with Luna because the price and the product were better. Everything was great with them. The salesman was great too. We're very happy.

If I could rate a zero I would. We had the free estimate done and decided to go with Luna for our carpet installation due to the price that I was able to negotiate with the salesman. We were scheduled for an install yesterday so we moved all of our valuables, small furniture and disassembled beds etc as we were directed, leaving our home in complete disarray. We get an automated call yesterday confirming our appointment but the message states we are the second stop for the installer so a time could not be confirmed. We sit and wait all morning for a call with a time and finally the installer calls around 1pm saying they were on the way. They arrive an hour later and proceed to tell us they can’t do the install because it is raining out and they cant roll the carpet out to cut it and we would need to reschedule.

Updated on 10/23/2020: Writing a second review because it's been FOUR Days and I have called half a dozen times and have yet to be contacted regarding the incomplete installation, the mistakes, damage, and overall sloppy workmanship of the partial install, or when/how it will be completed/resolved. As each day goes by I find more and more mistakes with the installation work, insufficient adhesion of the vinyl, improper sub-floor installation, bumps and wrinkles, sloppy/incomplete edge sealing, etc. At this point I'm thinking remove the crap and refund my money.

We wanted to replace kitchen bamboo flooring with a nice, solid kitchen tile. Rep talked us out of getting Porcelain & Ceramic Tile Flooring. The reason was it's outdated, hard to install, and more expensive. Much better product on the market and cheaper called Luxury Vinyl plank. I saw many very nice samples (thick pieces that resembled thick tile).

Luna had canceled my Installation appointment without letting me know. Once I called the day the installation suppose to take place, I was told the Installers can't come today. Without notifying me they had canceled the appointment. On the other hand, the salesperson was on time and quick to get the deposit. I would avoid doing business with them.

Installers pulled up our old carpet but failed to remove quarter round or other tacks underneath the old carpet. The home we bought had hardwoods and quarter round underneath and the homeowners had carpet over it. Instead of removing, they decided to install all of the carpet with an inch gap from every wall. I have never seen this before in my life. Now we have white painted trim boards, unfinished brown quarter round and an inch gap from the carpet to every baseboard. Also did not follow our directions on the stairs. Left garbage and scratches all over walls and banisters. Told me they would call their manager for me to speak to after saying they installed carpet with quarter round all the time, but all ran out and jumped in their van and left without telling us. Completely terrible. Recommend you avoid. Called to complain on phone and to salesman - still no call back from manager and no promise to make it right.

Nightmare though-out this whole process. Sale-person came to give us a quote and she was well aware that we had a few episodes of water coming into the room in the past. She informed us and recommended a certain flooring that would not be affected by any water if this would occur. In fact she was informed that we would rather go with ceramic flooring to be safe but she assured us that this other flooring with the cork backing would and should be the best flooring for us. Also she was aware that we could not remove tack strips from prior carpeting due to the old tile suspected being asbestos tile. We also requested PRIMED WHITE OAK TRIM that was listed on my contract.

Two months ago I collected money from the bank to finance my Luna laminate flooring, I chose the best from the samples shown to me, with lifetime warranty by the two sale persons that came to my house to market the product. Unfortunately two months down the line the LAMINATE (best and lifetime laminate) started to swell and fold from the edges. I called several times to complain before they sent someone to come check it out. Again I called several times to find out the status of their checking. Final they told me it will cost three thousand dollars to replace which I will bear the cost, they said the laminate was damaged due to 20% moisture. My question where did the moisture came from, my house have not flooded, I dont have water on the floor, moreover how come the moisture never damaged the previous hardwood floor for over 20years. This is not a good experience with luna...

Experience was good until actual installation. Salesman had told me installers would come at 8AM so I decided to get installed on Saturday, so would not need to take first hour off of work if choosing Monday. Saturday arrives and get automated call at 8:15am that installers will not be there until 'later'. I initiate my own call and am told installer will not be here until 11-12. Installer calls me at about 9:45am indicating would be there in 40 minutes.

I called to have an estimate done at my home. Guy comes out, takes measurements and never provides quote. I have called now over a dozen times only to get someone on the phone twice out of those times. The first person tells me they will have someone contact me the next day. It's been two days now so I call yet again. Sit on hold after the guy answers for 20 mins only to be told they would have to send someone out again and can't get to it until tomorrow. The flooring should have already been installed. I am seriously questioning who they had in my home and if he even worked for them. Buyers beware. They don't care for you at all from the very first phone call!!

My mother, who has dementia and my sister who has no authority to make decisions for her placed an order for flooring. It was paid for without my father's knowledge. I understand the salesperson may not have known this. When I found out this morning that they spent almost 10k for flooring. I called to cancel. It was signed 7 days ago but by no one who has capacity or authority to purchase. So Luna now wants $2200 because it's been more than 3 days. Beware, so a 90 year old woman with dementia is now paying $2200 for nothing. Good job Luna. CLASS ACT!

Made an appointment with a sales rep 2 weeks ago for a quote on laying vinyl flooring in our kitchen and back room. We have an uneven floor and were concerned about how vinyl flooring could be laid on top. After calling his supervisor/ manager the sales rep told us that the flooring would laid after the tile had been cut and removed. All the flooring would end up being the same height as before.

Poor carpet install. After 7 attempts still not complete. I am disappointed at the service I received and would like to have carpet completely removed and my money refunded. I rearranged my home on 4 separate scheduled days over the last 6 weeks and still have not received satisfaction of job being complete. And the customer service team provides false information to lead customers to get off call rather than solve problems. I have spoken to manager and as of right now my carpet installation is not complete as promised. Also, I can never talk to a manager upon calling. I’m always told that someone will return my call maybe by the end of day, which is never the truth. My next step is to the BBB for incompletion service for a job already paid!!!!

Luna is suppose to be a good company, they are very unprofessional especially Kevin the so called manager. They came to my house with they wrong carpet order and attempted to make me pay for a service that was not rendered. I would not refer them to anyone they are very rude.

I purchased carpet from Luna for the 5 star assurance plan and that they stand behind their product 100%. My issue relates that for whatever reason the carpet is showing hints of a light salmon color throughout my room. I had professional cleaners look at it and they determined it was defective in the carpet and were unable to remove it. I do not have pets oR children and expected this carpet to last for years. Please advise on setting up a wear warranty claim. Regards, Steve

Gentleman came to do an estimate. Before he even got started asked several questions to "gauge interest" and see how soon I was looking to purchase. I told him I had gotten Empire estimate yesterday to which he said they were sister companies and his rate wouldn't be much better but if I really wanted estimate he could do it. Talk about terrible customer service right? Well it's not over. I asked if he could also measure out my bathroom for tile, in addition to the kitchen, hallway, and living room for hardware. He agreed to measure the bathroom for estimate.

Updated on 06/18/2020: I have a previous complaint that has not been rectified. Luna responded to my original complaint that they'd be in touch shortly, and that was over 5 days ago. Seems to be they use a generic response to make people believe they are attentive but in reality keep up with the poor customer service I am growing accustomed to. Please don't use this company.

Provided 1/3 deposit. Salesperson stated payment due upon completion. Installers arrive today and demand payment to start job. I countered and offered traditional payment to contractor 1/3 1/3 and 1/3. Some supervisor calls me named Dante and refuses to see my perspective and concerns. So now my home is town apart and my 1/3rd payment paid. But not flooring installed and my home is in shambles. I couldn’t be more offended or upset by the strong arm predatory practices.

Was told by sales rep there would be a team and it would take only 4 hours. One person for 10 hours. 3 people for the last 4 hours. They are still here!! I have heard so many lies. Two that dropped off the one person was supposed to return by 1pm... Had to call several times to find out what was going on. Nothing but lies was told to me.

So on January the 19th 2019 I set up an appointment with Luna I was trying to set up a payment plan. The representative from luna told me that it will be a paid as you go month to month as a Payment plan but it was not. They set me up with a A Credit card account with Wells Fargo without my knowledge. As I was paying month to month I was also getting charged extra fees And by the end of the year I still old the same amount if not more. I contacted Wells Fargo and Luna. They start pointing the finger at each other. Either way I was Charged extra 1200 dollars. That is unacceptable and they will never receive my business ever again.

Was sold on a 5 star carpet then they installed a 3 star carpet. Try to get a hold of sales rep Angela ** which never got back to me. Refund only valid in 3 day or not honored my deposit was 1,500 lost. Got nowhere on the phone to be transferred to cancellation when no one picks up. Felt like a victim.

I had Luna install a floor last year and did come out fine except the installers did not pull out the old baseboard r/t translation issues. I will do it myself. I did like the floor and decided to add it to my sunroom. I placed a deposit on 3/27 for 149.00 and asked for the install to be on 4/15. On 4/15 no call, no show. I called several times and was told the installer would call back, which he did at 4PM and said the product was not included on the truck from New Jersey and would have to wait until the following week. Nothing done for the major disruption to my home and work schedule.

My wife enjoyed Luna Flooring's service. We had the carpet installed in the living and dining rooms and the laminate on the front entry hallway. The carpeting is stain-resistant and easy to clean up. On the other hand, the dogs run on the hardwood flooring but it shows no markings. It’s top-notch.

I was in the process of getting estimates. I have seen the ads for Luna and I had scheduled with Empire too. I was informed that they were sister companies so I kind of scratched that one and got some other estimates from some other folks. But the ability to have the 0% financing with Luna was pretty much the deciding factor for me. The other folks were somewhat a little bit cheaper but they didn’t offer the financing.

I had to have a carpet and padding installed in my living room. I took a couple quotes, and Luna's came in the best. When the installers came in, they had the old carpet and padding gone in 20 minutes or less. They laid down the padding then the guy came in with the new carpeting and laid that down as well. It was a small room, so they were very quick about it and I was impressed with how fast they got the old stuff out and gone. They were very friendly too. Everything was great and the quality looks good. It's a very nice woven carpet that's very easy to clean.

Luna Flooring installed hardwood in three bedrooms and a living room for me. The installation was quick, which was great for me. This is the second job they’ve done for me and the installers were not as good as the first ones. They moved a lot of stuff but didn't put it back. They moved my table off my deck and didn't put it back. For some reason, they also took out a screen in my bathroom window, but we didn't get the bathroom done. That was hard to get back because I never took one out.