Luna Flooring Reviews

I was getting ready to move and I was having carpet put in the house. The two guys stood there between 30 and 40 minutes before somebody on Luna’s end could answer the phone to approve my credit card. Everything was here but they couldn't proceed until Luna answered the phone. I asked the guys if that happens all the time and the guy said that it happens quite regularly. It was foolish and it was a lot of waiting time for everybody. But the quality of work was fine and the professionalism. Everybody was excellent and I would recommend Luna.

I got carpet installed in the family room and the installers were excellent. They were very quick, too. All in all, I'm happy with the cost and quality of the carpet that I got from Luna.

I had carpet installed on March 18, 2021. By April 6th I noticed the carpet was coming up from the corners. I had called on April 6th and they had made an appointment for April 9th to come and "fix" the problem areas. I waited around ALL day on Friday April 9th. No one showed up. At 4 pm I received a call stating they WON'T BE SHOWING UP and I had to call back and make ANOTHER appointment for them to come and "fix". So we made yet ANOTHER appointment for Tuesday April 13th. I told the lady I spoke with that I needed them to come in the morning because I had doctor appointments in the afternoon.

We got the carpet installed on the stairs. The installers were on time and did everything they needed to do. They cleaned up after themselves too. Everything was smooth and worked out well.

We liked Luna's products and their prices. Everything was straightforward and easy with them. The salesperson that came out kept a very good eye on us until the sale was over and the installation was finished. His name was Mark and he was forthright. We had the vinyl planking installed in the kitchen and a foyer inside of our sliders. We also got wall-to-wall carpeting on the main floor and combination living room, dining room. Then, we put the same carpet on the steps in the landing as well as the upstairs hallway. When you walk in, it feels like a brand-new house. I love the vinyl because it's not slippery like the original flooring we had. You could be walking in your stocking feet and slide across the floor on that. But this is more of a vinyl that's not as shiny. It has some sheen to it, but not as much, and it's got more of a texture, so even my cats can't move the rug on it.

I got vinyl planks for two rooms and laminate for three rooms. I also got carpet for my steps. These products were installed in the three bedrooms, the hall, and the family room in the basement and Luna had three different installation companies come in. The first one that came was good while the second one, I had to wait for an hour for them to call their office to get approval to go on and do the floor. And the third one, I was on their second tier of their installation stairs but everything came out okay. I love the quality of the carpet and I like the laminate and vinyl flooring. The reps who came out were all very professional, too. They moved things back and they cleaned up after they finished, so I’m satisfied with the work that was done.

We were replacing the floors and the top two levels of our house. So, we got the kitchen, the entryway, our living room and dining room area, hallway, a couple of steps, and three bedrooms done. We decided that we needed new flooring and our carpet in the bedrooms and hallway was really worn out. Then, our tile was starting to crack in the kitchen. So we just decided to go with one product all the way through to give it an even flow. We had gone with Lune eight years ago to do laminate flooring in our living and dining rooms and we knew that they did good work. When we checked with them again, we were able to get a really good price and we were comfortable with it.

I’m a contractor and I tell my customers that I try to find the cheap price and the good quality. Recently, I bought carpet from Luna and I chose them among the three companies I was considering because they had the best price. They were $10 less than the others. The carpet was installed in the basement of a home and the guy who did it was fast and good. But he left something to my crew to finish.

Salesman was great. Product is great. However, installers ripped my safe from the floor which was bolted down. Then lights inside were broken while doing so. It’s been over two weeks and still no resolution. Have called and texted but not a good experience at this point. Very disappointing because I really liked our salesman. Stay tuned for how long it’s going to take for some sort of financial reimbursement.

We had carpet installed in the bedrooms and basement steps. I needed something done quickly, so I went with Luna Flooring. For the price, the quality of the carpet was pretty well.

I decided to hire Luna to install a floor in my house, after a few months we had a problem, Luna came over and suppose to fix, now again same problem, same area, inspector came over and till this day?

I went online on a Friday night to see if I can schedule an estimate. My mother doubted I would get anybody out here on the weekend. But Luna scheduled online for an appointment at 9:30, Saturday morning. So I scheduled that estimate. The rep came in and he was very professional and efficient. He brought in carpet samples. I was looking for a specific color variant carpet, and they had one very, very similar to the one from Lowe's. It was a great price when he estimated it out. In fact, it was going to be cheaper than the carpet at Lowe's. It was a better carpet.

I had carpet installed in two bedrooms. The price was reasonable and I love the carpet. The reps at Luna were awesome and very professional. I'll use them again in the future.

I had the carpet replaced and the carpet that they put in has good quality so far.

I initially had the vinyl plank flooring done in three rooms, and then I had the wood floor done in two rooms. The quality was pretty good. I was very satisfied. Also, the salesperson really represented the company well. I had a great experience. I'm planning on reusing them for my next project.

Everything was good with our experience with Luna. The salesman brought us some good deals. He was knowledgeable about his stuff. So that was what really helped, especially to people who don't know more than much about flooring. The contractors came in and were knowledgeable and nice. They knew what they were doing. They got everything done in a good amount of time. When there were some things that need to be tweaked, they sent somebody out the correct them.

The vinyl planks were installed through my family room, kitchen area, powder room, and the areaway. I went with Luna for the pricing and everything was upfront. I loved when the guy that was keeping the supplies came out because there was no sales pitching. He asked me to tell him what I needed and he said that he was gonna tell me what they could do. He also told me exactly what I could get at a better price.

Install went very quickly, the guys were professional and everything still looks great. I would recommend them.

My floor was installed two weeks ago, but at the time they didn't have the material to do the steps. Since then no call no show to schedule an appointment to complete the steps. I have called several times, every time I call someone tells me that someone will return my call in 24 business hours still no call. At this point, I feel like You stole My money and I need to take further action.

The process with Luna went smoothly. We had two different projects. The first project was a basement, hallways, stairs and a family room. We really liked it a lot. So then we had a second one done two weeks after that. It was a dining room. The process went very well. The installers were very professional and did a nice job. The overall experience was really good.

There were two different jobs that Luna Flooring did. There was one team who came out and did the bedrooms. They did a really good job. Another team did two rooms in the basement. It was okay. It could have been glued down a little bit better, but it's acceptable. The second team only had two little rooms, and they had four techs. The other three rooms that they had to do was just two techs, and two big rooms. The two techs in the beginning had to wind up working their butt off. The second set of techs ended up just laying around on the floor playing with their phones because there wasn't much for them to do. I think it was just that the job was overscheduled.

The salesperson from Luna Flooring was pretty good and they were able to meet me partially at the lowest offers that I had had from another competitor. Luna was a better company. The process was very seamless on their part. They were able to find exactly what I needed, and then find me a good, economical price. The financing was a good pitch. I like the carpeting itself. I had it out in in the living room, dining room, and two bedrooms. The installers got here early, and they got it done quickly.

Some family members from two different families had used Luna, so we went on their recommendation. We ended up going with carpeting to replace carpeting in our living room, hallway, master bedroom, and then in our basement and hallway downstairs. Our salesman was great. He was pretty much no punches, very high-energy and tell-it-like-it-is. “This is the product. This is what we have. This is what I need tonight to close the sale. If you decide to wait, I can't guarantee the pricing that we've agreed upon.” He was a straight shooter and very personable.

Luna's flyer says that whatever price I find, they can beat that price. After I signed with them and they installed everything, the reps said that I had to purchase online for them to give me the discount. Nobody helped me with that. I asked the rep what the difference was and said I was purchasing from the same company. Luna's price stayed the same. It wasn't that high but it wasn't that cheap either. Another company's price is different at around $700. The material of their flooring is not bad and maybe because it's new, I feel good about it. But, after it was installed, I feel something different like something was stuck underneath it. Luna also says they have better quality. But their flooring is all the same with those from other companies. It's nothing special.

Everything was great with Luna Flooring. I went with them 'cause they made me happy. The carpet seems to be good, so far. I would tell my friends and family to get ahold of Luna Flooring.

Everything went really good with Luna Flooring but what happened now is that my bill should have been $2,900. Two weeks later, they added another $314 to it. As far as the flooring, I love it. The installation was great. The installers were excellent. They had the mask on.

I needed a new living room carpet and I remember seeing the commercials of Luna on TV, so I called to see if they installed carpets. They said, “Yeah.” So, I asked them to come out and do an estimate. I thought the price was really reasonable. Their customer service was great. I would definitely recommend them. The guy that showed me the carpets had the mask on his face. He introduced himself. He respected my house. He answered every question that I had thoroughly. He was awesome. The installers that came were nice. One guy didn't speak because he doesn't speak English but they worked really fast. They cleaned up when they were done. They wiped their feet. They let me pick out if I wanted silver or gold trim. They did a really good job. I love the finished product. I'm happy with it. I'm thinking about using them again to do my bedrooms. We're remodeling rooms one by one, and I'm definitely gonna be hiring them again.

I called Luna Flooring then their rep came out, brought samples and I decided to go with them. The sales rep was good, knowledgeable and answered my questions. They installed carpeting for my living room. dining room and hallway. The crew that came out called before they came and were very professional. They did a good job and I like the color of of the carpet. I also like the way it feels when I walk on it. Plus, the cost as well as the quality are comparable to other brands.

I had Luna install some carpet down my stairs and some vinyl tile by my back door and behind our bar. The installers did the installation in two parts. One person came and did the tile and that took a couple of hours. Then, the second person came and did the carpet going down the stairs. Everything went pretty good and I was very satisfied.

My husband and I bought laminated flooring for our living room. I had a few quotes from other floor companies. Our salesman beat the other two companies' prices, so we went with Luna. The salesperson had to get approval for the price. We had the quoted price on the signed contract. We bought flooring in November, we needed to paint living room first.

Luna Flooring was pretty well in comparison with the prices of the carpet with so some other places, but when their rep came to the house, it was very good customer service. What I was really impressed with more than anything were the men that put the carpet in for me. These guys were polite and kind. And with this COVID coming on, they kept their mask on. They were clean and they vacuumed. I couldn't give Luna Flooring enough compliments on how outstanding they were with the type of service I got, especially with the guys that put the carpet in. They even worked with my prices. We got a military discount because my husband and I are in the service. They went far beyond and they were really great.

I used Luna Flooring before for carpeting and that was why I picked them again. I took the same type of carpeting but less expensive because we were moving and I had to repair something. Their customer service was really terrific. The guy on the phone gave me a date I wanted and he came out. He said he was checked. I was comfortable with him being in the house and everything. The servicemen were also terrific. They cleaned up afterward and there were no nails laying around. It was a very great experience as far as I was concerned. I always recommend them to people because they're good.

We had some stuff done a few years ago and we came back to Luna as returning customers to complete the job and some other rooms that we had. From that perspective, everything went well. The only issue now is the financing that I requested was not submitted correctly to Wells Fargo, but I’m working with one of the consultants to get it worked on right now. Other than that, two levels of our home are completely done with wood floors. It’s an expensive cost for your home, so you want to make sure it's done correctly. The installation guys were great. They did their job, in and out, and as quick as they could. The work is done correctly and well. There's no doubt about that.

The sales person that his name is Brian told us that because our good credit it will be 0%. And I'm checking my contract and no it's 4 years at 9.99% interest and on top of that my floor creeks everywhere. I been calling Luna customer service for a 1 month and I haven't yet an answer or a solution to my problem.

The rep was very knowledgeable and courteous. The installation guys did great too. They were awesome, very knowledgeable, and attentive, especially to the quality and the actual look of the flooring. Since they put the luxury vinyl in though, the sound barrier portion ain't what I thought it would be. They said that sound barrier was supposed to deter the noise. It doesn’t. It's the same with my ceramic floor that I have in the kitchen. That was an extra $2,000 and I could still hear the sound of regular walking.

Luna's cost was a little bit higher than other companies but it was convenient bringing the samples into the home and there was immediate availability to install the flooring. I had laminate flooring installed and the two workers were dedicated to getting the job done. They were very polite and respectful of my furniture that they were moving. I was very happy with the quality of their work.

I made a great choice with the carpet that I chose. It looks good and it's durable. I'm really happy with it. Their prices are great and their services can't be beaten.

It was Black Friday when I saw Luna Flooring as I was searching for carpet installation. They were having a pretty good sale. I was moving into a house and needed a short turnaround time. They came and quoted it pretty quick too. I liked the price so I went with them. They were professional. They followed up as well. I've had a really good experience.

UPDATED 1/20/2021: I filed a complaint earlier about this company. After 3 and a 1/2 hours of holding someone answered the phone. I gave in my information. I asked where they were for our scheduled appointment and they literally hung up the phone on me!! This company's the most unprofessional company of ever had to deal with in my entire life. They lie. They break contracts.. They steal and their hoods are incredibly cheap.. I moved 3 rooms of furniture and goods out for these people could repair my carpet for nothing. They're a no show and again they literally hung up on me and no intention of ever coming out.

We purchased carpet from Luna the end of May. They told us it was the best, most durable carpet they sell that’s why it was the most expensive. Within three months of the installation we noticed it was unraveling and getting fuzzy like a cotton ball. It just kept getting worse so we contacted Luna and sent them pictures. Almost a month later they responded saying this is normal to happen and it’s not warranted. NORMAL? I’ve had carpet for ten years and this never happened. My builder grade carpet that is five years old looks better than my brand new, seven month old carpet from Luna. My whole family and I have used Luna for fifteen plus years and none of us will ever use them again. Terrible customer service! Bye Luna!

Carpeting was put in everything but the bedroom. The bedroom has the laminate. The rep helped me make a decision. It was good experience. Also, the installers did a good job.

The laminate wood flooring seemed to have a good pricing and it's under warranty for a while so I went with Luna. They came in and were professional and quick. Everything was good but there are two little spots that look like they're coming up a little bit. It's not as smooth.

Luna had a special going on that was why I decided to go with them. I had a living room and dining room carpet installed and the installation was perfect. I wish I would have went a little darker with the carpeting but the experience was great.

Luna had done work for me five years ago and I just booked an appointment for them to come to my house in Florida. I was trying to get something that match and I went straight with them because of the time crunch that I was in and I knew they were good. Everything was good.

I asked for an estimate and I ended up with $10,000 worth of carpet. I'm very pleased with the carpet and with the job that Luna did. There are so many negative comments and I was kind of afraid to use them. But they did an awesome job considering they did my entire house except for the kitchen, the hallway and the entryway. That's 3,000 square feet.

The Luna Rep was really awesome; however, the installers were very rude. Due to Covid 19 guidelines the installers refused to follow facial mask requirements. When instructed (by wife and I) to wear their mask, they continue to make excuses for not wearing their mask. They just kept taking off their mask.... Then proceed to enforce us to wear our mask in our home. Being a first responder, I take my health and my family health very serious. If Luna hires these type of people to install flooring, my family/friends will no longer use them for their services. My health and safety is more important. I wouldn't recommended Luna services, if they are going to use the same installers.

I’ve been trying for 3 hours now to cancel an installation. I’ve talked to 5 different people who all give me the same answer that they have to transfer me to a cancellation specialist. I get transferred and then nothing but a voicemail. I expect more from a company like this. Although by some of the recent reviews, I should’ve expected this runaround.

I have some light color brown carpet in three rooms installed by Luna. The color is great. I was gonna go with Empire. They say, "Install three rooms for $200." I was gonna do that but someone highly recommended Luna. The gentlemen that came into my house was very respectful. I enjoyed all three of them. They came and they left in about one hour. That's how quick they did it. I had everything ready for them. I moved everything out of the rooms and it was easy for them. They kept everything clean.

We found Luna Flooring and we had a hardwood floor put in. They had the best price and we liked the quality. I was a little disappointed that it didn't have the shine. They took the shine down, so it was more of a mat look. Still, the workers were great. They came, they clean up behind themselves and they were constantly working. The floors really do look good. The only thing is the shine and the color. I know sometimes, depending upon the stain that they use, it could be a little off compared to what was shown to you. It was a little off than what I had picked out. Otherwise, the floors were good. I told my daughter about Luna because she recently purchased a home, and eventually, she wants the carpeting gone. So, I told her she should check them out.

Luna Flooring was the first to keep the appointment. I had several appointments with other companies and they canceled. We had them install hardwood and carpet. When they did the hardwood floors, the guy recommended that I put boards underneath from the floor to raise it so everything would be even. When they did my carpet upstairs, all my floors at all different levels. I wish they would have recommended me lifting those. If they have a salesperson come, they should also go over the level and the floor so that would be included in the cost. But the quality is good. Everyone was all the time professional. When I had an issue, it was addressed right away. Overall, I'm satisfied.

Installment of Vinyl on Bathroom floor. Surface results looked great. Job took too long. Please make sure you provide guidelines to your private contractors on installing, completing the job and not smoking on private property.

I liked the rep and I love the quality of the carpet that Luna Flooring installed in the bedroom. The carpet is nice. It was a good experience.

I have had a horrible experience from day 1. After the floors were in installed I noticed one of the tile was making a hollow sound when you walked over, so I called to see if it could be fixed. Over time the tile will come up. 2nd day ran my washer and I had water all over my floor because I was told after the fact the installers don't connect hoses back. That could of been explained and advised to me so I knew to connect it back. Also the side trim literally came off. Supposed to have waterproof floors but when someone came out I was told it was damaged. I've made numerous calls to get it fixed and four months later it still hasn't been fixed! I never thought I would have such a horrible experience with a large company. I got 4 estimates prior to choosing Luna. Thought it was the best price for what I was getting. I clearly should of read reviews before choosing this company.

We heard good things about Luna from other family members. The pricing was fair as well. We got waterproof laminated floors and everything was done professionally. There were three guys who installed it in the living room and hallway. They were very friendly and they did an awesome job. The flooring is easy to clean.

We had some neighbors that had a good experience with Luna and everything sounded good and it was simple. We went with Luna because of that. We're very happy with the quality and cost, and we liked everything that they did. The rugs are nice. It was a good experience with Luna and they were very prompt. We would recommend them.

We looked at Empire but we went with Luna because the price and the product were better. Everything was great with them. The salesman was great too. We're very happy.

If I could rate a zero I would. We had the free estimate done and decided to go with Luna for our carpet installation due to the price that I was able to negotiate with the salesman. We were scheduled for an install yesterday so we moved all of our valuables, small furniture and disassembled beds etc as we were directed, leaving our home in complete disarray. We get an automated call yesterday confirming our appointment but the message states we are the second stop for the installer so a time could not be confirmed. We sit and wait all morning for a call with a time and finally the installer calls around 1pm saying they were on the way. They arrive an hour later and proceed to tell us they can’t do the install because it is raining out and they cant roll the carpet out to cut it and we would need to reschedule.

Updated on 10/23/2020: Writing a second review because it's been FOUR Days and I have called half a dozen times and have yet to be contacted regarding the incomplete installation, the mistakes, damage, and overall sloppy workmanship of the partial install, or when/how it will be completed/resolved. As each day goes by I find more and more mistakes with the installation work, insufficient adhesion of the vinyl, improper sub-floor installation, bumps and wrinkles, sloppy/incomplete edge sealing, etc. At this point I'm thinking remove the crap and refund my money.

We wanted to replace kitchen bamboo flooring with a nice, solid kitchen tile. Rep talked us out of getting Porcelain & Ceramic Tile Flooring. The reason was it's outdated, hard to install, and more expensive. Much better product on the market and cheaper called Luxury Vinyl plank. I saw many very nice samples (thick pieces that resembled thick tile).

Luna had canceled my Installation appointment without letting me know. Once I called the day the installation suppose to take place, I was told the Installers can't come today. Without notifying me they had canceled the appointment. On the other hand, the salesperson was on time and quick to get the deposit. I would avoid doing business with them.

Installers pulled up our old carpet but failed to remove quarter round or other tacks underneath the old carpet. The home we bought had hardwoods and quarter round underneath and the homeowners had carpet over it. Instead of removing, they decided to install all of the carpet with an inch gap from every wall. I have never seen this before in my life. Now we have white painted trim boards, unfinished brown quarter round and an inch gap from the carpet to every baseboard. Also did not follow our directions on the stairs. Left garbage and scratches all over walls and banisters. Told me they would call their manager for me to speak to after saying they installed carpet with quarter round all the time, but all ran out and jumped in their van and left without telling us. Completely terrible. Recommend you avoid. Called to complain on phone and to salesman - still no call back from manager and no promise to make it right.

Nightmare though-out this whole process. Sale-person came to give us a quote and she was well aware that we had a few episodes of water coming into the room in the past. She informed us and recommended a certain flooring that would not be affected by any water if this would occur. In fact she was informed that we would rather go with ceramic flooring to be safe but she assured us that this other flooring with the cork backing would and should be the best flooring for us. Also she was aware that we could not remove tack strips from prior carpeting due to the old tile suspected being asbestos tile. We also requested PRIMED WHITE OAK TRIM that was listed on my contract.

Two months ago I collected money from the bank to finance my Luna laminate flooring, I chose the best from the samples shown to me, with lifetime warranty by the two sale persons that came to my house to market the product. Unfortunately two months down the line the LAMINATE (best and lifetime laminate) started to swell and fold from the edges. I called several times to complain before they sent someone to come check it out. Again I called several times to find out the status of their checking. Final they told me it will cost three thousand dollars to replace which I will bear the cost, they said the laminate was damaged due to 20% moisture. My question where did the moisture came from, my house have not flooded, I dont have water on the floor, moreover how come the moisture never damaged the previous hardwood floor for over 20years. This is not a good experience with luna...

Experience was good until actual installation. Salesman had told me installers would come at 8AM so I decided to get installed on Saturday, so would not need to take first hour off of work if choosing Monday. Saturday arrives and get automated call at 8:15am that installers will not be there until 'later'. I initiate my own call and am told installer will not be here until 11-12. Installer calls me at about 9:45am indicating would be there in 40 minutes.

I called to have an estimate done at my home. Guy comes out, takes measurements and never provides quote. I have called now over a dozen times only to get someone on the phone twice out of those times. The first person tells me they will have someone contact me the next day. It's been two days now so I call yet again. Sit on hold after the guy answers for 20 mins only to be told they would have to send someone out again and can't get to it until tomorrow. The flooring should have already been installed. I am seriously questioning who they had in my home and if he even worked for them. Buyers beware. They don't care for you at all from the very first phone call!!

My mother, who has dementia and my sister who has no authority to make decisions for her placed an order for flooring. It was paid for without my father's knowledge. I understand the salesperson may not have known this. When I found out this morning that they spent almost 10k for flooring. I called to cancel. It was signed 7 days ago but by no one who has capacity or authority to purchase. So Luna now wants $2200 because it's been more than 3 days. Beware, so a 90 year old woman with dementia is now paying $2200 for nothing. Good job Luna. CLASS ACT!

Made an appointment with a sales rep 2 weeks ago for a quote on laying vinyl flooring in our kitchen and back room. We have an uneven floor and were concerned about how vinyl flooring could be laid on top. After calling his supervisor/ manager the sales rep told us that the flooring would laid after the tile had been cut and removed. All the flooring would end up being the same height as before.

Poor carpet install. After 7 attempts still not complete. I am disappointed at the service I received and would like to have carpet completely removed and my money refunded. I rearranged my home on 4 separate scheduled days over the last 6 weeks and still have not received satisfaction of job being complete. And the customer service team provides false information to lead customers to get off call rather than solve problems. I have spoken to manager and as of right now my carpet installation is not complete as promised. Also, I can never talk to a manager upon calling. I’m always told that someone will return my call maybe by the end of day, which is never the truth. My next step is to the BBB for incompletion service for a job already paid!!!!

Luna is suppose to be a good company, they are very unprofessional especially Kevin the so called manager. They came to my house with they wrong carpet order and attempted to make me pay for a service that was not rendered. I would not refer them to anyone they are very rude.

I purchased carpet from Luna for the 5 star assurance plan and that they stand behind their product 100%. My issue relates that for whatever reason the carpet is showing hints of a light salmon color throughout my room. I had professional cleaners look at it and they determined it was defective in the carpet and were unable to remove it. I do not have pets oR children and expected this carpet to last for years. Please advise on setting up a wear warranty claim. Regards, Steve

Gentleman came to do an estimate. Before he even got started asked several questions to "gauge interest" and see how soon I was looking to purchase. I told him I had gotten Empire estimate yesterday to which he said they were sister companies and his rate wouldn't be much better but if I really wanted estimate he could do it. Talk about terrible customer service right? Well it's not over. I asked if he could also measure out my bathroom for tile, in addition to the kitchen, hallway, and living room for hardware. He agreed to measure the bathroom for estimate.

Updated on 06/18/2020: I have a previous complaint that has not been rectified. Luna responded to my original complaint that they'd be in touch shortly, and that was over 5 days ago. Seems to be they use a generic response to make people believe they are attentive but in reality keep up with the poor customer service I am growing accustomed to. Please don't use this company.

Provided 1/3 deposit. Salesperson stated payment due upon completion. Installers arrive today and demand payment to start job. I countered and offered traditional payment to contractor 1/3 1/3 and 1/3. Some supervisor calls me named Dante and refuses to see my perspective and concerns. So now my home is town apart and my 1/3rd payment paid. But not flooring installed and my home is in shambles. I couldn’t be more offended or upset by the strong arm predatory practices.

Was told by sales rep there would be a team and it would take only 4 hours. One person for 10 hours. 3 people for the last 4 hours. They are still here!! I have heard so many lies. Two that dropped off the one person was supposed to return by 1pm... Had to call several times to find out what was going on. Nothing but lies was told to me.

So on January the 19th 2019 I set up an appointment with Luna I was trying to set up a payment plan. The representative from luna told me that it will be a paid as you go month to month as a Payment plan but it was not. They set me up with a A Credit card account with Wells Fargo without my knowledge. As I was paying month to month I was also getting charged extra fees And by the end of the year I still old the same amount if not more. I contacted Wells Fargo and Luna. They start pointing the finger at each other. Either way I was Charged extra 1200 dollars. That is unacceptable and they will never receive my business ever again.

Was sold on a 5 star carpet then they installed a 3 star carpet. Try to get a hold of sales rep Angela ** which never got back to me. Refund only valid in 3 day or not honored my deposit was 1,500 lost. Got nowhere on the phone to be transferred to cancellation when no one picks up. Felt like a victim.

I had Luna install a floor last year and did come out fine except the installers did not pull out the old baseboard r/t translation issues. I will do it myself. I did like the floor and decided to add it to my sunroom. I placed a deposit on 3/27 for 149.00 and asked for the install to be on 4/15. On 4/15 no call, no show. I called several times and was told the installer would call back, which he did at 4PM and said the product was not included on the truck from New Jersey and would have to wait until the following week. Nothing done for the major disruption to my home and work schedule.

My wife enjoyed Luna Flooring's service. We had the carpet installed in the living and dining rooms and the laminate on the front entry hallway. The carpeting is stain-resistant and easy to clean up. On the other hand, the dogs run on the hardwood flooring but it shows no markings. It’s top-notch.

I was in the process of getting estimates. I have seen the ads for Luna and I had scheduled with Empire too. I was informed that they were sister companies so I kind of scratched that one and got some other estimates from some other folks. But the ability to have the 0% financing with Luna was pretty much the deciding factor for me. The other folks were somewhat a little bit cheaper but they didn’t offer the financing.

I had to have a carpet and padding installed in my living room. I took a couple quotes, and Luna's came in the best. When the installers came in, they had the old carpet and padding gone in 20 minutes or less. They laid down the padding then the guy came in with the new carpeting and laid that down as well. It was a small room, so they were very quick about it and I was impressed with how fast they got the old stuff out and gone. They were very friendly too. Everything was great and the quality looks good. It's a very nice woven carpet that's very easy to clean.

Luna Flooring installed hardwood in three bedrooms and a living room for me. The installation was quick, which was great for me. This is the second job they’ve done for me and the installers were not as good as the first ones. They moved a lot of stuff but didn't put it back. They moved my table off my deck and didn't put it back. For some reason, they also took out a screen in my bathroom window, but we didn't get the bathroom done. That was hard to get back because I never took one out.

I am highly disappointed in the horrible service I have received from Luna, who despite taking my deposit money, was a no call/no show on installation day and a manager has yet to reach out more than 24 hours later. As a First Responder I had to take off from work to get this install done and Luna wasted my entire day, but this is not the first time they have done this, it’s actually the 2nd time. Over 16 hours of personal leave wasted due to this company’s poor service and operating functions.

We had waterproof laminate flooring installed in our kitchen, two bedrooms, and the living room. It was a bit more on the expensive side, but it was kind of worth it because they were willing to come whenever was best for us. Had it been the next weekend, they would have done it, but we had to wait because we had to get stuff moved. When the installers came out, they worked like dogs. They were extremely professional, courteous and were as nice as could be. I appreciated them getting it all done in one day, which was a tremendous help. So far, I'm very happy. I've learned from my old floors that you won't know if it's gonna start separating for a while, but right now, it looks great and I love it.

My floor is coming up in many different spots. I contacted Luna. They claimed a person would come out. I waited around ALL day and NO ONE came out, not even a call, after I emailed that evening I got an email stating they had a system crash???? So we set another appt. Got an email from luna supervisor stating an appt was set for this Saturday and installer would call me half hour before arriving (NO mention of in need of a reply). I waited around AGAIN all day and no installer or call, I emailed back and the luna "supervisor" claimed installer tried calling but got no answer...Well that's NOT TRUE. I had my phone with me all day and now customer service is arguing with me trying to place blame for this on me???? TERRIBLE customer service. I will NEVER use them again and I'm within weeks of replacing 2 more rooms.

The salesperson and the workmen that came out were highly efficient, organized, professional and pleasant. Nicolas, the sales guy, was very clear and together. He also did a lot of follow up to check because I didn't do it the first day, and he was not overbearing in his follow up. He just wanted to check if there were any other questions he could answer for me and I ended up going with them. There were a couple of companies that were better, but the timing wouldn't work for me. I just moved into the house and thought I'd get away with shampooing the carpet for a while since it was newish, and the whole house smelled like a dog and poop that got wet, so it had to go immediately. We got carpet for 90% of the house, including the bedrooms, living room and dining room.

Luna Flooring did a really good job. I did a search over the internet, and my friend told me about them too. I got carpet for the whole basement and I wasn't here, but my friend was doing some repairs and he told me it was a smooth day. They finished quickly with a nice quality and they got rid of the old one. Everything was perfect.

I had carpet installed and it was two-day job. There were two teams and they were the nicest men. They came out and just did their work. It was hard work and it was quite amazing. I’m really satisfied with the quality for the price too. I wish I had known that it was a much thicker padding and I feel that there are more print marks when people walk across it, but it’s a nice product. Also, the salesperson was very personable, had good suggestions, and really got back to me right away from the beginning. I liked him. Even though I still have all of the samples and I haven’t heard back from him to come get them, he was a great guy.

We purchased our carpet in February of 2019. The salesperson advised us on the type of carpet and padding that matched the product we had. The installation was scheduled and completed as promised. Shortly after we noticed that the carpet was separating and lines were showing up in all areas. Additionally the padding sounded we were walking on a bag a chips.

I purchased a carpet with Luna Flooring 2 years ago based on their sales representative's explicit guarantee that the carpet was under warranty for 20 years as long as you showed proof of regular cleanings every 18 months. I had the carpet steam cleaned every 18 months as required and kept proof with receipts. The last time I had my carpet cleaned, I noticed regular wear and stains were not coming up so I contacted the company to exercise my warranty. After 3 months of failing to return my calls and giving me the run around, they finally declined my claim stating that I didn't get my carpet cleaned by specifically approved cleaners, a condition that they had never previously notified me of and was not included in my warranty! They are refusing to live up to the terms of their warranty and now I have to sue them to get them to replace their faulty carpet. Do not do business with this company!!! They are FRAUDS!

I'm enjoying my carpet. I had it installed in the bedroom by Luna. They were the first one I called. The quality is nice. I like it. And the installation was quick and very professional. They did it one day. I appreciate their business and I will be calling them back for them to do my living room.

I did a search online for same-day flooring companies and Luna was the first one that came up. I did have one other company come out but they were nowhere near the price that Luna had. I had carpet installed in three rooms by Luna and since I have dogs, I like the padding that they sold us for one bedroom. The other two rooms were just basic carpet with basic padding. But I like the warranty. I think there’s a 10-year warranty on the one padding. As of right now, I don’t see any issues and the carpet feels nice to walk on.

We had a friend of ours that had Luna and they thought they did a good job. So we went ahead with them instead of getting somebody local here. We had carpet installed in our living room and two bedrooms three weeks ago. They were pretty fast. The time we ordered and the time they delivered were very good. The installers were excellent and very friendly and they did everything very professional. Also, the quality is very good. We got it all on the same level. They kinda sew their carpets together so it looks like it’s all one piece in three rooms. It looked seamless and we had a lot of compliments from my friends. We're very happy and we’re glad we got it done.

I had the flooring installed and at that time, the promotion was install one, get one for free. I saw the advertisement on TV that Luna offered one room free and that drew my attention. For the family room, I got just regular flooring and for the kitchen, it was the tile. From the original call to the end of the project, it went extremely well. The installers were professional and courteous, and they moved everything around without any problem. Luna Flooring was pretty efficient. The product was cost-appropriate as well. They quoted me on a price and we started negotiating then the price came down to more and more my liking.

Luna Flooring had really good prices. We got prices from a couple of companies and Luna was the best. Also, I liked their name, which was why I used them. The guys that did the installation did a beautiful job. They initially told us that it would take about a day and a half, which I personally thought was quick. However, they took three days, which doesn't seem too long to me. It was just longer than what they said, but I didn’t mind. I’d rather have them take longer and do a nice job than rush through it for the floor to not look nice. We had them install luxury vinyl plank flooring on the whole first floor of our house. It looks beautiful. It was exactly like the samples that we were shown and exceeded my expectations.

We saw the special on TV then we called that number and found out that there still was an Empire-Luna connection. We had good service from them as well in the past. This time, we had lots of communication about the timing, what time they would arrive and we got a call about customer feedback too. We had some new carpet in two rooms installed and they did a wonderful job. It's beautiful, the padding was wonderful, and so were the people that came to install.

Everything went wonderfully with Luna. I am totally satisfied with the carpeting and the padding. The installation was as smooth as butter. There was nothing to complain about, and the quality of the product is excellent. I have nothing but good things to say about them. I considered Empire and then I did some online research and although I later found out that Empire and Luna have a business association, I had read where Empire was less quality and Luna was a better buy. With Luna, my expectations have been totally met.

I kept seeing Luna Flooring's advertising on TV. I was very satisfied with Empire before, so I said, "Let me try Luna." Luna and Empire have merged. Luna did a beautiful job. I couldn't ask for anything better. I got the second best, but it's the first best to me. If I get a chance to get the other bedroom done, I want the same people to do it.

We picked out a carpet for the stairs to and the hallway on the second floor and the quality is very good. The installers were very efficient and they did a nice job as well. We used Luna Flooring before and everything was a good experience, so we went with them again. Everything looks good this time too.

We’ve been in the house for almost 20 years, so we needed a new carpet and a new floor. I saw Luna Flooring on TV that they had a special $99 for a room, but in reality, it’s not really $99 a room. However what we really wanted, we really got it more because of the salesman. He was nice but he didn't tell us if there would be any problems, that there’s gonna be more charges if they had to do anything.

I was getting other estimates because I don't like going with the first choice until I've made sure that I'm getting the best, and I did two other people. I had another person come in and their prices were similar to Luna but Aaron, the gentleman who came to my house was professional and there was a connection. I liked his spirit from the beginning. Also, I had Luna come first and they did everything and gave me the quote, so I went with them. The cleaning that the guys did was very professional and excellent. I would recommend them to anyone because it was a fantastic, great job. I haven't had any complaints. I've been still monitoring and looking in corners and stuff to make sure. Overall, I love the carpet. The quality is great and the padding that I have is comfortable for me. I walk with no shoes on.

When I first got the carpet in my bedroom, I told them I wanted that allergy-free carpet and I pointed out I never had to get up in the morning and I’m congested. I have to blow. But when I leave out my room, I can breath and everything gets good. When I’m in the room again, I get sinus problems and my nose is draining. The Luna carpet is the only thing that I got new because everything else is still the same. Also, the carpet looks like I had it for a long time all of a sudden but it’s just in my bedroom. It ain’t like there’s a lot of traffic. It looks dull.

I purchased the carpeting for my living room from Luna Flooring and their sales rep was quite knowledgeable about the product. She also gave me different suggestions regarding my arrangements for the furniture. The cost and quality of the product were pretty good, too. But I didn’t like that during the installation, they were a little bit too aggressive with my vertical blinds. They just folded them up and put them in the window. You got to be a little cautious with things these days. Other than that, the installation was fine. The vertical blinds were off track for a little while, but I got them back. Overall, I was impressed.

They did a good job. I had to get them to come back out, but they came out with no problem. They did everything fine.

My wife and I are very happy with the rug from Luna Flooring. The installers got here nice and early in the morning like they were supposed to with their appointment. And they did a very nice job.

We had our living room, bedroom and staircase carpeting from Luna Flooring. We liked their pricing and the installation is good. And it was fairly quick. Everything looked fine and my wife was happy with it.

Two weeks ago, I got carpeting and I didn’t pick the top-line, but the quality was good. I needed the job done quickly and Luna Flooring was able to do it. They moved the old, put in the new, and it took five hours from start to finish. It was very good.

I needed carpet for three bedrooms in my home. I checked with one other company but I liked the price and the product of Luna Flooring, so I went with them. I also like the color of the carpet that I bought. It looks good and I chose it for the comfort.

I had my bathroom done, so there were areas exposed. Luna Flooring had to come out and put additional laminate down so that the exposed areas were covered. I’ve used Luna throughout my house for flooring and so I was able to match the existing linoleum. The installation didn’t take long. The guys came in, pulled up what needed to be pulled up, and put down the extra linoleum. They didn’t just cover the exposed area, they took up enough to make it look nice. So, they did a great job.

Everything was fine. I got a pretty good deal with Luna Flooring and the installation crew was very efficient. The carpet was put in the bedrooms and backroom at home. It is brand-new and it’s supposed to stand up pretty well.

I was really impressed with the quality of the carpet and the services I got through Luna - from the saleslady to the guys who came in and did the install. I bought a house that had nice plush carpeting, and I had the basement done through Empire first, but the quality of their carpet was cheap as can be. There was some water damage and the carpeting was so bad that I had to have it pulled up. Luna then did the work in the same area and I was really pleased. The carpet is of the same quality as what I have in the rest of the house.

I had Luna install carpeting in the living room, hallway and all three bedrooms, and everything went very well. The sales guy who came out and did the quote was really nice and informative. And the gentlemen who came out to do the installation did an amazing job. They were fast and they cleaned up and did everything perfectly. It's just that there wasn’t a large color selection for the product, which caught me off-guard. The colors were very similar, so I was like, “Which one do we pick?” But it was nicer carpeting so I understand why they don’t have 500 colors. The quality of our new flooring is extremely nice and is way better than what we had.

I had carpet installation from Luna. I asked for a moderate quality carpet and a great quality padding not cheap! I was informed from the salesman that the carpet I was purchasing was a good quality and the padding was high quality and would last a long time. Within a year the carpet was flattening at entry areas as well as different areas of the carpet, the carpet in both bedrooms is stretched and bunched up to the point that my husband trips over the bump!

I had wood floor planking put in by Luna Flooring in the kitchen, dining room, bathroom and family room. I like the ease and the convenience of going with Luna better than going to different stores that I had gone to. That seemed confusing, so it was nice when they came out and showed the samples in my house -- it felt a lot more comfortable. The cost may have been a little bit more, but I like the quality of what I got. I may have gotten a better product than what I was looking at in the stores. The stores had so much to choose from, and they had anywhere from the lowest grade to the best kind. So, it was nice having similar stuff that was very equal and still within a price range that I could meet, and so I liked it.

I had laminate floors done by Luna in my living room and bedroom a couple of years before. This time, I had them install carpet in our two bedrooms and the hallway stairs. The sales agent and the gentleman and the young lady that came to do the carpet did a great job. It’s just that for some reason, the measurements were off so they didn’t have enough to complete the job in one day. They had to come back another day and I wasn’t happy about that.

We had Luna Flooring put in new carpeting in the upstairs bedroom, hallways, stairwell, living room, and dining room. We went with them for convenience and the installers did a great job. They were very professional, clean, and nice. I like that the new flooring is clean. I'd tell friends that Luna is easy, fast, convenient, and professional.

The sales person provided an initial price and I said it was more than my budget. She then said she could go lower but it will be at cost so she can't go lower. I agreed to the new price and then she went to bring samples of the flooring. Before she brought the samples I said I wanted one similar to my basement but once she brought the samples I changed my mind and she said that was okay. All the same price. I signed the contract and schedule for next day. The flooring was good the first day no issue, sent her pictures, all good.

I had Luna Flooring put in some carpeting on the stairs. I had a couple of other things done through Luna. So, I went back to them. Their sales rep was very professional, was in and out, he showed me the product and listened to what I needed because I was working within a certain budget and he met that. On the installation, it was a crew that came through, and they knocked it out quickly. They were a little delayed, but they kept me updated. They called me, and told me the window because they’re trying to do stuff throughout the day. They did a good job. One was sweeping, one was cutting, and they were quiet. I like that they were in and out within an hour. It was a very good experience.

I've had carpeting from Luna and this was put on the family room, basement office and stairs. On the family room, the carpet is really soft and comfy. All round, I’m happy with the product. It ended up very pricey though. They didn’t say what I was paying per square foot. They just did it all in a tablet and told me the dollar amount. But it was excellent all around with the installers. They were very professional.

Luna Flooring had a special where I could get one room for free or get $200 off and I approached them. They could quickly install carpeting in the living room and bedroom of an investment property, which made me go with them. However, because the rep knew I wanted it installed quickly, he took advantage of that. A year ago I had about the same amount of carpeting installed in a larger unit for 1,100. This time, he charged me 1,900, and I talked him down from 3,400. I needed to get the property on the market, but I was not happy with the pricing, which could have been more competitive. This is my third or maybe fourth experience with them and I’m never totally certain that I’m getting the carpeting that I ordered, but I’ve always gotten good pricing. This time, I know I could have done better somewhere else. I know because I have another unit and we got carpeting from Lowe’s for about $600 less.

When I was looking for different companies to install carpet in the living room and three bedrooms, the Luna Flooring rep was the first one to show up for the appointment. I agreed with the price and the installation day and purchased from them. Three gentlemen came to install the carpet and they were the nicest three-man crew I ever had working on the house, whether outside or inside. They were very polite and clean. They picked up everything that they had in and they wanted to clean up some other stuff. One guy said not to worry about it and that he didn't have anything to do so he'll finish up. It was perfect all the way from the start to the end. The salesman, the service, and the installation were great. That right there is half the battle.

Luna Flooring sent me an email that said they were having a sale for $50 a room and Empire was $100 a room. Then Luna sent me a coupon for 150 off. The deal sounded sweet. When the lady came out, she was really nice, pleasant, and explained everything to me so I used Luna. The gentlemen contractors came in and did what they had to do. I was leery at first because I just got lamps in my living room, and when they came, it was getting dark outside. I asked if they would be able to install the carpet with no light and they said that they got some light. They plugged it up then hung it over and did the living room and hallway. They had to come back and do the steps going to the basement because they didn't have enough carpet for that.

Luna had the best price for the timeframe that I needed. They installed vinyl plank flooring and the flooring is excellent. The installation guys were great and everything went great, too.

I was a third time customer of Luna and have spent about $10,000 with your company in the past 4 years. Between lack of installation and then lying about installation, lack of follow up, having to tell the same story at least 10 times, a wall hanging being broken and getting the runaround, I am disgusted. It has been a month and nothing has been resolved. It is a shame, the carpet looks great, but the customer service and lack of knowledge is horrible. I’d think as a returning customer or just a human in general, I’d be treated better.

I purchased vinyl flooring from Luna January of 2019 costing $5,000. Late May early June I noticed the floor was buckling at the ends. I called Luna to see if they could make it right and they sent out a manager to inspect it. When that manager was in my home he told me he thought it was a manufacturer defect. He wrote in his report that it was an installation problem. Luna wanted to replace only the boards that were affected. They told me if I contacted a third party certified flooring expert they would respect his report and go with this recommendation. I did that paying out of my pocket $275. The third party inspectors report said the kitchen area that the floor was installed in is too sunny and hot for a vinyl product. If it was replaced with the same product it would happen again. Luna's recommendation was for me to put up window darkening curtains.

Luna sale people recommended me the luxury vinyl floor planks. I decided to purchase the product for my entire living room area, my son’s room and kitchen area last year 2019. This luxury vinyl floor plank product is a SCAM. The contractor from Luna did a horrible job the whole entire areas. I am so ANGRY, UPSET with this company. I had this product installed last year way back in July and my floor pop open. The entire living room area, my son’s room and kitchen area are wobbling when walking on the floor.

To whom it may concern. This is regarding Luna Flooring. We had vinyl floor put down on November 26th. The flooring was not payed right. They put white caulking in the doorways and did not know how to fix the doorways and admitted that salesman said floor would not scratch. Told him had to make sure it doesn’t because of our dog. We have scratches been. The installers did not speak English. Asked for another crew that spoke English to come out and the next two times they sent Someone it was the same crew and the crew leader is very intimidating and would not leave until I wrote a note and signed a paper saying he could speak good English because I told the company he could not speak good English.

I would NEVER use this company again. They called and gave us a 2 hour install window and were 4 hours late. They then RAN OUT OF CARPET! The installers said it happens ALL THE TIME. I called several people none of whom could help me. They continued to say someone would call me back NO ONE did. I had to spend 2 days and countless hours on the phone before getting a date for them to finish our carpet that we already PAID FOR! They literally collected the money and left the job half complete. I escalated calls up to top managers who offered me $100 off for the inconvenience. - What an insult on a $4,000 job. They then gave me incorrect phone numbers, transferred me to lines that I sat on hold for hours with no one answering and were flat out RUDE. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH!!!!

First they canceled a date that they selected. Then they finally came. They never mentioned they had to put a corner bead of 3/4" round all along our molding. It looks hacked in, but that's not even close to the worst part. They did my son's room and completely ripped off the baseboard heat from the wall and never even told us about it. Screws sticking out of the baseboard in my autistic son's room. After dodging our calls and emails and the lad on their website who texts when you talk to them constantly just cutting me off, we finally were able to get a hold of them. They basically told us it's our fault and should have expected damage, and the lady on the phone (not a plumber) doesn't understand why a licensed plumber would have to drain the system to reattach. Clearly because he's the professional who doesn't want to flood our house if the pipe breaks from bending back and forth, but ya the secretary knows best I'm sure.

Set up for a Luna territory manager to come out for a quote on 1-9-2020. He showed up, seemed pretty knowledgeable and showed us the flooring they had. We picked out vinyl plank and he said they could do it. Figured I'd finance since it was an option. Signed papers and set a date for 1-11-2020 at 900am which pleased us and we were excited for new floors. So Friday night we moved all the furniture out of the room was an empty room for installers. At 830am got a voice recording confirming appointment which stated crew would be at location around an hour or two. We was getting excited.

I had carpeting installed into a basement of a home, and I went with Luna based on a previous installation that they had done and the overall value. The rep knew exactly what I needed, had the correct samples and colors and was able to get it all taken care of within about an hour. The installers were very nice, cordial and they cleaned up after. It looked very good when they were done and I was very happy. The carpet feels good and I like the color.

I just had a Luna sales representative, Scott **, over to my house since I'm buying a new carpet, and I was SO impressed with his INCREDIBLE service, knowledge and customer-centered approach that I wanted to write a review! Luna has a very wide variety of options (more than their sister company, Empire), and Scott was EXTREMELY knowledgable about every one of them, what the current trends are, product details, padding options, installation-related preparation tips, and lots of other questions I had -- he is clearly an expert, and just an overall amazing human! Sales representatives are the face of the Luna brand, so I just wanted to write in to say Scott was the best sales rep I've ever had the pleasure of working with! Thank you Scott! You rock!!! :)

Luna did a pretty good job. But they laid the flooring in the opposite direction that the wood goes. I should have picked it up when they were laying it down because our other flooring in the house goes in a different direction. This is such a small little porch area so it wasn't a big deal. But if we were doing a big kitchen or a big room and they did it, I might have to ask them to come out and put it back in. The installer should have brought the subject up. But other than that, it was fine. We didn't have any problems. They were very efficient. They did the work. They were very professional, and pleasant people to work with. The cost was competitive with other pricing that we have received.

The installers and the salespeople at Luna that I had at the time of delivery were very good and excellent. The installers knew what they were doing. They worked very efficient and well-organized as a team. The salesperson knew what he was talking about. But the girl from Empire that came out didn't know what she was talking about. I'm not a company installer, but I sure do know how to measure things and she didn’t. She wasn’t well-trained in the position she held. Luna told me to call and I did and asked the time they were gonna install tomorrow. They told me to call the next day at 6 o'clock to find out roughly when. I called the following day and they didn't even have an order. And then the sales representative said they were loading the truck at that time. He had to handle the day of installation. So somewhere along the line, the right hand didn’t know what the left hand was doing. But that was the only bad thing about Luna.

I called Luna and set up a schedule, and they had everything done in one day. So, I didn’t even look around. Plus the price seems decent. The sales guy was great. He came in, was very efficient and did it in a couple of hours. Installers were friendly and nice too.

I had my hallway and dining room floor laid with a laminated tile, and I had my living room with carpet. I had considered Empire, but they called and it was too high. The guys at Luna were friendly and the salesman was really nice. He took time in telling me what’s going on, telling me about the specials and he told me, “I’m gonna bring you the color and you let me know if you like it.” He was real suggestive on the coloring. They had patience and they weren’t rushing. Great conversation, great experience. Installation was great as well. They didn’t take all day, did the day they came in and it looked beautiful when they were done. It was really nice and I really enjoyed it.

December 2019 I contacted Luna Flooring to get laminate flooring in my bedroom, powder-room and den. The installers came on time and started to get to work immediately. I noticed that they were finishing because the installers started packing up their equipment. However, I noticed that my bedroom was not finished. I asked why would you just pack up and leave without first telling me that the job was incomplete. The installers spoke very little English. To make matters worst I wanted this completed before Christmas because I was having guest. Well, that didn't happen. The sales rep became MIA (missing in action).

I had Luna Flooring do two rooms with vinyl planks. The salesman seemed to know his product and was friendly enough. Moreover, the installation went well. The installers accomplished what they had promised in the time and they did a good job. Everything came out well and it’s exactly what I expected. Luna Flooring is what they advertised.

The laminate flooring, a plain one, was put in the kitchen into the living room, and down the hallway. The quality is very nice. We’re happy with it every day. It's very durable and tough, and that’s what we wanted. We have a couple of dogs running around and we wanted something that was resistant to the dogs. There was a lot of options at Luna Flooring. The installation team was very kind too, and they were conscientious of us. They cared a lot and did everything they needed to do. I'm 100% satisfied with Luna. I have told some co-workers at work. We got an estimate from other companies, but we didn’t like the estimate we got from them.

At first, I had Empire coming out to take a look and give a quote. The cost was what made me decide to go with Luna Flooring, and I had them install a laminate in the closet area and then carpeting in the rest of the family room. The installation itself was easy, but trying to set it up was a little difficult. I was on vacation when they were calling me to try to set it up, but I wasn’t able to answer the phone. When I called back, they said they didn’t have the order number, to which I responded, “Somebody called me to tell me it’s there and they’re ready to confirm the installation. So, the order number has to be there.”

We had carpet installed by Luna Flooring in our home. They had the type of carpet I initially bought and also the price was reasonable. The installation guys were great. They did everything I needed them to do and the carpet is nice and neat. They removed all the things that needed to be removed and also they put things back where they’re supposed to be. So, I’m impressed with those guys.

Luna Flooring did some work for me prior and I purchased another flooring in November, before Thanksgiving. I had them install hardwood in the dining, the foyer and the hallway. I like the color that I picked. It was like a light tan and it's really beautiful. The flooring is wonderful and the installation was good. However, when they had to pick up ceramic tiles, there were only two guys. It should have been at least four for the work that they had to do and put the floor in. It was a lot of work for two people. Still, they did a great job.

Everything was good with Luna Flooring. My carpenter recommended them. I needed something simple to replace a 20-year old carpet. I got a simple carpet and it was installed in some of the downstairs rooms, and then I did another flooring in other rooms. It’s fine so far.

I got a light brown carpet from them and its installation in the whole third floor went well. Everything was perfect.

We had some hardwood, carpet and luxury vinyl tile installed in our home from Luna Flooring, and the cost has been good.

I like the speed and ease with which it takes to get a flooring planned and put it down through Luna Flooring. They were really easy to use. I purchased a midgrade carpet, something that they have in stock. I didn’t need anything super fancy and I just needed a solid carpet but something that gets a lot of good wear and tear. It's a good carpet and it's wearing well so far.

The sales rep from Luna Flooring came into my home and showed us the 30-year carpeting first ad then we talked about the vinyl flooring, and he gave us the price. I liked the cost and the estimator from Luna Flooring who came out was very good also. Then, we downgraded to the 2-year carpeting and kept the higher-grade vinyl flooring and that worked well for us. The price was comparable and my wife, who’s a buyer by trade, kinda forced him to call somebody else and give us an even better deal.

I hired Luna to complete laminate flooring in 3 bedrooms a hallway, family room and dining room. Luna successfully completed the flooring in the bedrooms and hallways and family room. As far as the dining room, the installer managed to cut the carpet too short. Therefore leaving a 2 inch gap between the dining and living room floor. The hard flooring specialist who cut the carpet too short stated that she can't fix the issue because she's not a carpet specialist. Luna sent a carpet specialist and he stated because we have floor to ceiling windows he's unable to stretch the carpet with the power stretcher because the stretcher would needs to sit under the window..

I hated my old floor. I had vinyl strips that look like wood, and after 14 years, it didn’t look too hard. I had it covered with waterproof laminate from Luna, and I like this one because it looks like wood. It’s rough and I like the color. The lady that sold it was very nice and the installers were great too. The installation took longer than I expected, but I had a lot of flooring to cover and a lot of cutting out.

Luna Flooring's rep was knowledgeable. He gave and showed me the type of products that I was looking for. And he was not a pressure salesman so it was a very nice visit. Moreover, their pricing was better. The installers did an excellent job installing laminate flooring and carpet for my home. The installation and the finish look great.

The Luna Flooring rep was pleasant and a good salesman. However, there was a delay with the carpet installation, but the ones that eventually installed it were very professional. The whole house was being done and we could only move so much at a time. My son and my cousin were there, and instead of telling them, "I need you to move this,” the installers called back their office and rescheduled because there were things that still needed to be moved.

I had carpet installed through Luna Flooring and I love it. It’s perfect. I had three installers for my living room and stuff that I did first, and then the next week, two people came and did my bedroom, and everything was good.

I got a carpet and padding from Luna Flooring and there was a variety of quality product to choose from. We were able to settle on one that we really liked. They have excellent service from the seller and also have high quality representation on the installers -- very professional, very courteous, got in and got out. They did everything they were supposed to do.

My sister had recommended using Luna Flooring to replace the carpeting in her old home. I wasn't home for the sales, but my husband was. They called me to get my input because they had a question about something and they seemed to be very kind. The installation team was very kind professional, and fast. Moreover, they cleaned up after themselves. I love the new carpet.

I was considering other places so as not to go to Luna, but then I decided to go there anyway just to check it out. I was comparing prices and Luna came through. My representative was excellent. I had carpeting installed in my home and aside from a couple of spots where I feel something sharp sticking out, I like everything about it. And I love its color.

Luna Flooring installed carpet and tiles in my home. I also went and got other estimates from other brands, but Luna was the only one that would move my furniture. Then, the installation team was great and quick. My new flooring is perfect and Luna is good.

Luna gave the best price, and the salesperson that came to the house brought samples and was very helpful. We bought a carpet for three bedrooms and the basement, and she arranged the carpeting to be installed the very next day, so it was very convenient. It was a very easy process.

I had laminated floor and a carpet from Luna Flooring installed in the bedroom and the bathroom. I was impressed with the way Luna Flooring has taken care of their business. I had to reschedule and there was no problem. They were very efficient, very courteous and friendly. The technicians turned out to be very useful and reliable as well. They're just a good company to deal with.

Updated on 03/01/2020: After 6 months of trying to get Luna to handle the issue with my 1.5 year old carpeting, they have disregarded my complaints. I have asked them if they stand behind a product that frays and unravels after this short of time. No comment. No response. I’ve taken my complaint to the BBB as well as the ABC7 investigation team and am hoping that Luna will stand behind their products and replace the cheap frayed carpeting.

Dealing with Luna has been nothing but a headache. The sales rep did a good job of trying to fix the situation, but that was the only remotely good thing about this experience. I have cancelled my installation and they are now refusing to give me my $500 deposit back, even after all of the issues I dealt with. Do not use this company.

I called Luna in addition to another company, and as strange as it would be, the pricings were comparable but I had a personal connection with the person who was selling it, just in general conversation found out we had several histories. So, I said, let’s go with Luna. The other reason that I went with Luna is that the sales rep took a little bit more time to isolate how colors were gonna impact the look of the wood for a 100-year old home.

I had a wonderful experience with Luna Flooring. I've dealt with Luna before. I had Luna carpet installed in my other house. Recently, I had vinyl floors done in the two bedrooms, dining room, living room, and hallway. I really like the floors. The quality of service I received from them was great.

My experience with Luna Flooring was very good. I went with them because of their price. I had vinyl plank flooring and carpeting installed in the living room, kitchen, dining room and bedroom. The installation went very well and they did the hard floor one day, the carpet the next day.

I had a fine experience purchasing from Luna Flooring. I had laminate floors installed in three bedrooms and it absolutely met my expectations. The installation was perfect. It was good experience, overall.

I had several people that come out and Luna Flooring's presentation and price were the best. The carpet and floor in the bedroom was the expectation that they presented to me. Its installation was quick and professionally done. I’m just concerned that after I bought it, I’ve see an advertisement where they had a sale and I didn’t get it.

Everything went as expected with Luna Flooring. I had them install carpet in my living room. Now everything looks fine and the carpet looks like it's of decent quality. It was a good experience working with Luna.

Luna Flooring installed carpets and flooring in our living room, kitchen, and steps. Their sales rep was very nice. The installation went okay. I let the gal know when she called to follow up that there were still soft spots that we thought that they were going to repair in our living room, and that has not been done. When we got it put in a couple of months ago, I have called and emailed them about it, and I haven't heard any response. We have three more rooms to get carpeting and I may have to think about going to somebody else if they’re not gonna call back.

I had some carpeting done on the steps in my home and the installation went fine. I was totally satisfied. I had a bad experience with Empire, and I just should've gone to Luna first. After the holidays, I'm gonna get two more rooms done.

I had a referral from other people that had used Luna Flooring. When I bought a carpet for the living room, dining room, bedrooms, the hallways and stairs, the installation went perfectly. I cannot receive a receipt from them though.

Everything went according to plan. We had bought a carpet from them two months prior. Then I bought carpeting for the bedroom. Its quality and installation were fine. And I really liked our salesman, Steve, who was very personable.

The carpet has a good quality and the installers were very good and quick in installing it in the upstairs of our home. The sales representative was also very efficient and friendly and helped us choose the carpet. He was knowledgeable.

My experience with Luna Flooring was great. They had what I wanted, and then I had a laminate and carpet put in. There were two installation teams. There was one for the laminate flooring and one for the carpet. They were very professional. They came right in, did what they were supposed to do and they got it done quickly. They were excellent. Overall, the quality was decent. It was good for the price. However, they needed to have a wider selection of options, particularly on the carpet. It was good for what I wanted. I got exactly what I wanted, but when I was looking in general, there should’ve been a bit more selection.

We bought laminate flooring in March 2017 for 3 rooms in a rental property. Spent over $4,000. In September, when the tenants moved out, we realized that several of the boards were separating from each other in low traffic areas. There were also boards which were literally cracked. Additionally, there were other boards which were lifting up from the floor creating a fall hazard. Also, some of the boards were chipped....again, in low traffic areas. There were holes in the middle of some of the boards where the nails were popping up.

Some years back, I bought carpeting from Luna Flooring for my daughter's home. I was happy with it, which was why I called them, again. I bought engineered hardwood flooring and the installation went well. The flooring was not the quality that I thought it was though. I moved some things across and the flooring had indentations. If the wood was scratched, that's one thing, but indentations were not quite what I expected. Also, I specifically asked if the flooring might sound really loud and I was told no, but when you walk across the floor, it sounds like it's hollow underneath. And if you walk across them, even in house shoes that have a heavy bottom, closer to a street shoe, it clings. I'm not satisfied with the flooring.

I had carpet installed in our living room and the installation went great. I'm satisfied.

The quality of the carpet is fine and its installation upstairs was good. I went with Luna because of the pricing and I was trying to reach my sales agent to get additional carpet put in.

The salesman Jeff came 20 minutes late from a 2 hour window! We told him what we wanted, baseboards removed, old flooring down to the Luron. He said no problem! Gave us a price we agreed. The installers came we told them about removing the old flooring and Luran and they said no Vinyl flooring only!!!! So of course we tried to explain that the new flooring would be too high for our doors and entry ways. No use. They tore up the old vinyl and started laying down the Planks.. Needless to say there was a Giant mess after they left.. Sawdust everywhere!!! My advice to anyone get it in Writing!!! Do not assume what the salesman tells you is a fact!! We will not ever recommend Luna!!

I had waterproof Pergo floors put down through Luna completely throughout my whole entire first floor of my townhouse. The guy who came out to my house was fantastic. He was a wonderful person. And then, from there, I didn’t know what to do so I called back the main number to say, “Hey, I found a better pricing and you guys ended up matching it, so I went with you all.” I didn’t realize that I had to go back to the salesman that came to my house. So, I think they need to be a little bit more crystal clear about things. But I like the flooring. It looks really nice. I had a hard time understanding the installation guys, they spoke very broken English. But other than that, they did a great job. They were done in one day.

I made an appointment with Luna Flooring and had the guy come out to give me an estimate. When I made an appointment, I told him that I had to work that day and I couldn’t be home until 3:30. He said, “No problem. We'll put you in for a 4 o’clock appointment,” thinking, okay. Maybe if he was telling that I can have an appointment time, I must be able to have an appointment time. I got to work the next morning at 7:30, my phone rang, and they were coming to my house. They were on their way, and I was like, “No, I'm not home. I have an appointment in the afternoon.” They said, “No, we don’t give appointments.” I was like, “Well, your guy gave me an appointment.”

After hearing about Luna Flooring from a friend, we went straight for them. We got carpet for the living room and we like its durability because we have pets. Also, the carpet is extremely soft and we would be doing more. We were very pleased.

We were moving, so we needed somebody to come in and do the carpet and replace the carpet in the house. Luna Flooring was the fastest among other companies in terms of getting to our home the soonest. I had the flooring installed in the living room, dining room, three bedrooms, a den, and the family room. The quality isn't the best, but the cost was pretty good. The guys that came out did a good job as well. I would go to them again.

In the kitchen, we had some vinyl tile, and in the rest of the house, we had the wood-looking vinyl planks. The quality was excellent and it went well when they put it in. It took them two days to do the house. If we had to do it again, we'll probably go with Luna Flooring again. They gave us a better price. But I need to call them back and have them check a couple of tiles that may have come loose.

I purchased laminate flooring from Luna and everything went great. I had it installed upstairs and I love it. The installation team was awesome.

This has been the WORST EXPERIENCE EVER! I found these guys on HomeAdvisor and I wish the website never existed. It started out horrible from day 1. The first crew arrived at my home at the last second of their two-hour window. They finally come inside and they notice that I've got a glued down floor. They installed then tells me that he does not have the correct tools to take up the current floor. ARE YOU KIDDING ME?