Luna Flooring Reviews

I had Luna come to my home and the experience was what I expected but the two lads brought two boards of carpet samples (one inch by one inch) and didn't give me any to examine quality or thickness for my records. I tore out my own old carpets and padding and when my new carpet appeared and I saw all the clear plastic threads mingled amongst the beige threads shining in the sun outside, my heart dropped this was ABSOLUTELY NOT the carpet from the sample board I had ordered but looked like the cheapest thinnest example I may have seen in staging homes, it's not what we ordered which was a level 2 plush. We had no carpet, I could have just refused (which I should have done) but learned a lesson, they guaranteed it for 10 years, said it was tested by elephants at the zoo, and nothing changed its integrity.... but the carpet started bubbling within two years. I will not have it restretched to sort out the bubbling. I learned my lesson.

They made an appointment with me. I called to confirm they would arrive by a certain time. They never showed. I called to see what happened, and a customer service person said, "oh no one was assigned this call. That never happens." I agreed to reschedule for the following week. I get a call the next day and am told. Oh, we do not service this area but we can have one of our associates come, but never scheduled it. The woman who called told me she would escalate my request to have an executive contact me about the horrible experience. I never received a call. Clearly whoever is running operations needs to be retrained! So not a buyer...but only because they couldn't get their act together!

We installed carpet in 2 floors of our house but we have been extremely dissatisfied with the quality! Our carpet became loose and bumpy and is buckling in several spots and looks worse than our old carpet that we had for years. We trusted Luna and their reputable name but were very dissapointed in their work!

I would not use them. I had my floor put in in 2001. It does not hold up, the installers made some bad cuts and now some pieces are coming off. The shoe molding does not hold up to Roombas. I called to have some issues repaired and they said that the floor type is discontinued and they cannot help. So these floors are just temporary and can never be fixed. They never gave us any extra material. When the guys did the job they rushed. They left saw dust all over the floor from cutting inside my house, I couldn't even see the floor when they finished. Unless you want to pay for a new floor in five years I would stay away.

I had Luna put down my flooring throughout the whole house. I can show a receipt for how much I paid for right now. My receipt is in Delaware and I am in Texas for the next few weeks. When they first put the flooring down it was beautiful then I started getting some spacing. Then I got cracks. Spacings got worse. I called Luna two separate times to have them check it out and they told me they would come out and check it and if they found out that it was not the manufacturer‘s fault or their fault of putting the flooring in or anything else I would have to pay them $400 so I refuse twice. As soon as I got to crack in the floor I said, "You know what I’m calling." They sent a gentleman out. He did all kinds of test. He took pictures of the cracks in the hallway, the kitchen, the living room, the dining room he took pictures and Moisture content of like seven different areas in the living room the hallway, the dining room. Everything was perfect.

I’m So happy with the beautiful flooring Juan and his team put in my home today. They worked nonstop to get the work done in a timely manner. They are professional and showed respect to me and my home. Thank you Juan and team.

I saw that Luna has the tiles that I could choose from. The installation team were very professional, thorough, and were able to answer the questions that I had. They were thorough enough to come back and correct the four areas that needed to be corrected. It was no problem for the individual to correct it. I love the floors that I had them do.

I checked with different companies but Luna had a slightly better offer and deal at the time. The project was for the carpeting of three bedrooms. Two people came here on time. We had majority of everything set up, so there wasn't anything left in the rooms. They took the old one out, cleaned up, and put all the new stuff in. They were nice, respectful, and got it done really fast. They double-checked and made sure I liked it before they left. So, I was happy. The carpet looks great and I like the extra padding. It makes the carpet softer to walk around.

I called Empire, and Empire switched me over to Luna, and the sales rep was excellent.

We had carpet and plank flooring upstairs done by Luna. They came out, measured, took all the old stuff away, moved the furniture, put it all back, and they did a great job. It wasn’t the cheapest, but flooring is expensive no matter what.

I did an estimate with Luna Flooring. The price was super high, so I didn't go with the service. It was for one room of carpeting in the living room, and they wanted around $1,000. I've done it and installed it myself instead and the difference in price was a $300.

Making an appointment online with Luna Flooring was easy. The gentleman who came by was very professional, polite, and thorough. The quality of the flooring is good and is holding up well so far. It’s pretty much what I was looking for.

I had carpet and hardwood installed. I had to have the hardwood installers back to fix an issue under warranty. Now that I have had the carpet for 14 months (2 months past the 1 yr warranty) it has already started to buckle and not lay flat. Spent thousands on quality flooring with them. Not happy.

I had carpet installed on the second floor of my house in October 2023. The carpet was installed in four bedrooms, four closets, the hallway, and the staircase. In November of 2024, the carpet in two rooms and the hallway started to pucker and roll up. I called Luna to complain. I was told that it would cost $600 for a contractor to come out and stretch the carpet! This is ridiculous! 13 months after installation, the carpet starts to come up! I live alone, so there is no way that my footsteps caused this. I had a contractor from a competitor look at the carpet, and he said the installation was poorly done in those affected areas. Because they were installing carpet in my basement, because there was no way I was going to use Luna again, they stretched the carpet for free! I am very disappointed with Luna.

The guy quoted me an initial price of $3,200-some for 250 square feet, one room. I said, "That's crazy." He made a call, came back and said, "I just called my boss. We have some leftovers in stock that will cover and now we're looking at $1,997. We got enough to cover and it's your benefit. It's gonna be very cheap." Two thousand dollars for one room is still not something I would consider cheap or inexpensive or reasonable. I said, "I'll think about it." He said, "You gotta make a commitment right now in the 1,997." I said, "I'll think about it." I called the local provider. Same manufacturer of the carpeting. Same model. I paid 1,400 bucks installed.

We went with Luna Flooring for the convenience. We haven't had the flooring installed yet, but we're doing carpeting downstairs, and the whole floor upstairs will get laminate.

Luna Floors is good at selling you a product & taking your money for a job they cannot complete because they do not have the materials. And don’t think about canceling because you cannot get your money back. They just expect you to wait on them. No wonder they were brought out by Empire Today. Terrible customer service and attitudes.

Within 18 months our floor has been splintering and coming up in pieces. Contacted Luna, they had us get a third party assessment. Upon the assessment, they agreed it was a delamination issue but it was the fault of the manufacturer. They filed a claim with manufacturer and they wanted to replace the boards. However in that time, more boards became delaminated and started splintering. We asked Luna to appeal. They sent out their own assessment team and concluded there was excess moisture, even though the third party assessment showed that wasn't the case. I asked for a report of their assessment and they continue to not respond. Have asked on multiple occasions to see the evidence and they won't reply back.

Luna completely tricked us when it came to our payment. They quoted $68/month and it was really $168/month. She said they took the interest off the base price. Total scam. Never use them!! You'll thank me.

I had several quotes, Luna was $44, 000... The other 3 companies were $7-$11,000. I told them they are not even in the same ball park. He called his boss and said they could maybe get to $10,000. They are just money grabbers.

Do not do business with this company. The sales/quoting experience is pleasant and their quote comes in lower than other bids/contractors, but there is a reason why. The installers are completely unqualified and have no clue what they are doing. From the minute the installers arrived, they did not have materials required to perform the job as scoped. They were supposed to install LVP and new baseboard. In addition, they were supposed to chip up tile and install LVP in an additional area. Upon arrival, they did not know they were supposed to chip up the tile, and then tried to get out of doing the job by saying they could lay the new flooring over the existing flooring. They had to go out and purchase baseboard during the day, and purchased pieces that were way too small and required additional cuts to install.

My neighbor got Luna Flooring and she liked them, and she said they were good. I had hardwood floors installed in my bedroom and my family room too by Luna Flooring. It was excellent. The fella that installed my floors was top-notch.

Luna's salesperson was very knowledgeable and helpful in regards to our concerns. I have two young children, so I was expressing my request of certain flooring and he suggested something else that I hadn't even considered. We went with his suggestion because it was cheaper and it made more sense. It was, overall, a good experience. I even kept his card. So, when I'm ready to do my upper levels, then I’m going to be calling him back. We ended up getting a carpet. The two gentlemen that came in and took the old flooring out and put in the new carpet were quick and prompt. They went right to work. It was awesome. I kept my kids out of the way, and they were at it. Everything looks great. Even now, a month or so afterwards, everything looks the way I wanted it.

I became acquainted with Luna years ago. I had carpet put down in my home. I wanted to go back with them to get my floor laminated and it was quite successful. I got my eat-in kitchen floor laminated. The installers were very professional and on time. I'm very pleased overall.

Luna Flooring had the type I wanted and I had high-end laminate installed in a whole upstairs floor and staircase. It's better than what I thought. I love the quality. It's good. The work crew did an incredible job.

Luna Flooring installed laminate flooring in my first floor. They were clear and upfront. They explained everything, measured, and gave us an overall cost. It was a little high, but it needed to be done. The installation crew was awesome. I've never seen a group of four people working so hard to get something done and doing it in a quality way. I was very fortunate. I got a fairly good product with a great installation team, and it's still holding up.

I had carpet installed and the quality has been good so far. It has been a good experience too with Luna Flooring.

We love the floor and the installers did a great job. We had luxury vinyl put in the kitchen and the hallway. The quality is great.

Everything was fine with Luna Flooring. I had wall to wall carpeting installed and the installers were awesome. They were the nicest guys ever and they worked very hard that day. They moved furniture for me. Also, the new carpet is very nice.

The installers cut up all my door trim as well as my door jams leaving nine doors interior and the sliding door exterior with huge gaps that are I throughout my whole house. I have video of them, bring the multitool in the house as well as sound clips of them using the multitool on all my door jams and trim. They are denying they used it. They're willing to come back and add a quarter inch to the flooring then put my step gaps out of building code, and would have to take my countertop off to my dishwasher in the future. I have several emails back-and-forth with them. I insisted that a higher up manager calls. It's been two days now. Have not heard anything from them.