Luna Flooring

I had to have a carpet and padding installed in my living room. I took a couple quotes, and Luna's came in the best. When the installers came in, they had the old carpet and padding gone in 20 minutes or less. They laid down the padding then the guy came in with the new carpeting and laid that down as well. It was a small room, so they were very quick about it and I was impressed with how fast they got the old stuff out and gone. They were very friendly too. Everything was great and the quality looks good. It's a very nice woven carpet that's very easy to clean.

Luna Flooring installed hardwood in three bedrooms and a living room for me. The installation was quick, which was great for me. This is the second job they’ve done for me and the installers were not as good as the first ones. They moved a lot of stuff but didn't put it back. They moved my table off my deck and didn't put it back. For some reason, they also took out a screen in my bathroom window, but we didn't get the bathroom done. That was hard to get back because I never took one out.

I am highly disappointed in the horrible service I have received from Luna, who despite taking my deposit money, was a no call/no show on installation day and a manager has yet to reach out more than 24 hours later. As a First Responder I had to take off from work to get this install done and Luna wasted my entire day, but this is not the first time they have done this, it’s actually the 2nd time. Over 16 hours of personal leave wasted due to this company’s poor service and operating functions.

We had waterproof laminate flooring installed in our kitchen, two bedrooms, and the living room. It was a bit more on the expensive side, but it was kind of worth it because they were willing to come whenever was best for us. Had it been the next weekend, they would have done it, but we had to wait because we had to get stuff moved. When the installers came out, they worked like dogs. They were extremely professional, courteous and were as nice as could be. I appreciated them getting it all done in one day, which was a tremendous help. So far, I'm very happy. I've learned from my old floors that you won't know if it's gonna start separating for a while, but right now, it looks great and I love it.

My floor is coming up in many different spots. I contacted Luna. They claimed a person would come out. I waited around ALL day and NO ONE came out, not even a call, after I emailed that evening I got an email stating they had a system crash???? So we set another appt. Got an email from luna supervisor stating an appt was set for this Saturday and installer would call me half hour before arriving (NO mention of in need of a reply). I waited around AGAIN all day and no installer or call, I emailed back and the luna "supervisor" claimed installer tried calling but got no answer...Well that's NOT TRUE. I had my phone with me all day and now customer service is arguing with me trying to place blame for this on me???? TERRIBLE customer service. I will NEVER use them again and I'm within weeks of replacing 2 more rooms.

The salesperson and the workmen that came out were highly efficient, organized, professional and pleasant. Nicolas, the sales guy, was very clear and together. He also did a lot of follow up to check because I didn't do it the first day, and he was not overbearing in his follow up. He just wanted to check if there were any other questions he could answer for me and I ended up going with them. There were a couple of companies that were better, but the timing wouldn't work for me. I just moved into the house and thought I'd get away with shampooing the carpet for a while since it was newish, and the whole house smelled like a dog and poop that got wet, so it had to go immediately. We got carpet for 90% of the house, including the bedrooms, living room and dining room.

Luna Flooring did a really good job. I did a search over the internet, and my friend told me about them too. I got carpet for the whole basement and I wasn't here, but my friend was doing some repairs and he told me it was a smooth day. They finished quickly with a nice quality and they got rid of the old one. Everything was perfect.

I had carpet installed and it was two-day job. There were two teams and they were the nicest men. They came out and just did their work. It was hard work and it was quite amazing. I’m really satisfied with the quality for the price too. I wish I had known that it was a much thicker padding and I feel that there are more print marks when people walk across it, but it’s a nice product. Also, the salesperson was very personable, had good suggestions, and really got back to me right away from the beginning. I liked him. Even though I still have all of the samples and I haven’t heard back from him to come get them, he was a great guy.

We purchased our carpet in February of 2019. The salesperson advised us on the type of carpet and padding that matched the product we had. The installation was scheduled and completed as promised. Shortly after we noticed that the carpet was separating and lines were showing up in all areas. Additionally the padding sounded we were walking on a bag a chips.

I purchased a carpet with Luna Flooring 2 years ago based on their sales representative's explicit guarantee that the carpet was under warranty for 20 years as long as you showed proof of regular cleanings every 18 months. I had the carpet steam cleaned every 18 months as required and kept proof with receipts. The last time I had my carpet cleaned, I noticed regular wear and stains were not coming up so I contacted the company to exercise my warranty. After 3 months of failing to return my calls and giving me the run around, they finally declined my claim stating that I didn't get my carpet cleaned by specifically approved cleaners, a condition that they had never previously notified me of and was not included in my warranty! They are refusing to live up to the terms of their warranty and now I have to sue them to get them to replace their faulty carpet. Do not do business with this company!!! They are FRAUDS!