Luna Flooring Reviews

It was a great experience with Luna Flooring, and I would definitely recommend them. The guys were really nice. I enjoyed talking with them. They were very professional. They came in and finished the job in day two. They came back right away afterwards. They asked me if I had any questions about the floor and did a walkthrough with me.

I had Luna Flooring install hardwood and carpet on the stairs, in the bedrooms, the hallway and the family room. I like hardwood flooring and the crew was really good.

We had three levels of carpeting installed by Luna Flooring, and they've done a great job. They came, they looked at it, and they’ve done the job very quickly. Luna was great. It's a good flooring, and price-wise, it was great.

Everything went well with Luna Flooring. The salesperson was good. His name was Frank. He was very attentive and answered any questions I had. The two guys who did the carpet installation did their thing. It took them about four hours and they finished like they said when they were gonna finish. I preferred the hardwood floor but my aunt was the one that paid the carpet, and it was on sale. Carpet is cool, but it's more TLC than a hardwood floor. I have to vacuum once a week. But everything is all positive and I would recommend Luna Flooring. They have great customer service. They're quick and on point.

Luna took up some carpet and put in some hardwood floors for me. The installation was all right. It was done in a day. I'm going to be going through them again here in a little bit for my upstairs.

I was initially going to go with Empire but due to several factors, I decided to call somebody else. I called Luna and had vinyl installed in the entire place except for the bathroom. The installation went well and went quicker than I expected. I thought it would be two days but the installers did it in a day. They were good. The floor looks great and was a lot cheaper than Empire.

I've had Luna Flooring five times over the years. Recently, I had some carpeting done through them. Their salesman comes with a tablet now, not a real measuring tape. I told him what I wanted, and he went into his car and got all the different colors on a certain kind of carpet that I wanted. He went through the rooms with the tablet to do measurements then scheduled the appointment.

I had Luna install flooring in a training room in an office. The price was good. Their team was professional and polite, which they're supposed to. It was very businesslike. They came in, did what they were supposed to do, and left.

I needed carpet for four rooms and the staircase in my home. Luna's reps came to the home and they were very good. I was impressed with the pricing and the selection. Then, the installers did a good job. I had a very smooth and easy transition with them and so far, I like my new carpeting.

Luna installed LVP floors in my bathroom. Two people came out. They worked fine.

I had had Luna in my bedroom for 11 years and I loved the carpet. Recently, I bought carpet for my bedroom again. The install was fantastic though the installers were not employed by Luna. They finished the 10x14 bedroom in 45 minutes, and that was including removing the carpet, the pad, putting down a new pad, new carpet, and putting my bed frame back in the bedroom.

Luna Flooring was very nice. We had carpet installed in our bedroom and hallway. We had had Luna before, so we just stuck with that. The guy who came to sell us the carpet was exceptionally nice and not pushy. I really appreciated him. The installers were very nice, very neat, and the job took not very much time. Our new flooring is clean, and it is new, and it is soft.

We invited a bunch of people out here, and we went with Luna Flooring. The flooring installation process and the experience overall were both okay.

I was satisfied with the salesperson of Luna and with the people who did the work. There is work that still needs to be done, though. There's one piece of white wood in the middle of all this dark wood. There was no way of covering it up, didn't go under a couch. She's coming back to fix that. Somebody's got to get the board off of my heat vent as well.

I had carpet installed by Luna Flooring, and it was on the second and third floors and the two stairwells. The sales rep was a good guy. He was trying to show me and teach me about carpeting, 'cause it was my first time buying carpeting. And it was straightforward. Pricing seemed fair as well. The installation crew was two men. They were fine. They were cool. The amount of time it took is what they said, it would take all day, but that's not a problem. The carpet still looks nice. The noise level wasn't an issue. Everything was fine. It was installed properly. It's soft, and it feels good on my feet. I also like the color. The color is what I wanted. It's a light beige, and it's cute.

I had Luna install vinyl flooring in our family room and our front room. I got another estimate with another flooring company, and the cost and quality were about the same, but I liked Luna's sales rep. A man and woman team came for the installation. They cleaned up and everything was fine. They were here from 8:30 to 2:30, but they did have to go to Home Depot to get subfloor.

Everything went well with Luna Flooring. We had carpet and hardwood flooring installed in the bedrooms and hallway. They gave us an estimated timeline and they were able to finish the installation within it. The installers were very professional and courteous. Overall, the representative that came out to do the initial thing and the crew that came to put the flooring down all did a great job. We also got what we expected to pay, and we like the look and quality of our flooring.

We had Luna Flooring install hardwood flooring for the landing to the stairs going up to the bedrooms, and the stairs and upstairs hallway. The deciding factor was cost. I also liked Luna because the flooring was prefabricated. They didn't have to stain it. When I originally signed up for this, they told me it would be done in one day. That was hard to believe. But they came back and finished.

The sales rep from Luna Flooring was very good. He took pictures to compare how the flooring would look with the different ones that I picked out and with my furniture. That was how I chose the one that I did, which was hardwood. Once it was put in in the living-dining room, it was beautiful. The installation went smoothly as well. You couldn't go wrong with Luna Flooring.

I had Luna Flooring install the carpet in the basement. The rep was good. He was a typical sales guy. Also, the installation team showed up and did a good job. The price was fair, and the final product is good. It’s new carpet. It’s clean.

Luna Flooring installed carpet in 3 rooms. Three installers came out and they did it in half a day. They cleaned up after themselves as well. It was great. I'm happy with my experience and I would recommend Luna Flooring.

Luna Flooring did some carpeting and padding for my business. Originally, I went with Empire but I had a misunderstanding with them. Luna accommodated us, so it worked out. The installation team was polite and professional. They cleaned up well. It was great. We were very happy with our experience. We appreciate it.

I had a leak in my kitchen and had a claim with my insurance. Since I hadn’t used Luna before I hired them to replace my floor. My kitchen cabinets had to be taken out so they could take care of the wall that was damaged from the water behind the cabinet. Luna came and put my new floors in. However they did not go all the way up to the framework where the cabinets were, these are the same cabinets that were originally in there. There were nothing altered. There were no new cabinets. However, after Luna put the floor in and the cabinets were installed months later, there was a gap between the cabinets and the floor, so I called Luna back to have them fix the floor to its original way. However they left a gap of about 4 inches away from the cabinet. They then charged me almost $700 for the Repair work that they messed up in the first place.

I asked Luna Flooring to come out and give me an estimate. It was excellent, but the rep didn’t have what I was looking for, so I didn't have any flooring installed.

A very nice guy from Luna Flooring came out and showed us everything they offer then he gave us time for us to search whatever we wanted to choose. They also came out and asked us to go to the event to see if it was the right product. We then had carpet installed and they did a good job. They came exactly on the day they said they were gonna come. They called us as well. Everything was more than perfect.

I got carpet from Luna Flooring before and recently went with them again. The installation was good. They did a staircase, a hallway, a bedroom, another couple of steps, a living room, and a foyer. It was a big job. There were two people and they did it in half a day. My only issue was the billing process. I wasn't sure how I'd be paying for the bill. No one filled me in. I had to stumble around and dig to figure out how I'm paying for it. I reached out to them but I couldn't figure out who to contact. It wasn't a very easy process to figure out. But it was worth the price. The carpet is really nice. I'm happy with that and I would recommend Luna Flooring.

I had Luna come to my home and the experience was what I expected but the two lads brought two boards of carpet samples (one inch by one inch) and didn't give me any to examine quality or thickness for my records. I tore out my own old carpets and padding and when my new carpet appeared and I saw all the clear plastic threads mingled amongst the beige threads shining in the sun outside, my heart dropped this was ABSOLUTELY NOT the carpet from the sample board I had ordered but looked like the cheapest thinnest example I may have seen in staging homes, it's not what we ordered which was a level 2 plush. We had no carpet, I could have just refused (which I should have done) but learned a lesson, they guaranteed it for 10 years, said it was tested by elephants at the zoo, and nothing changed its integrity.... but the carpet started bubbling within two years. I will not have it restretched to sort out the bubbling. I learned my lesson.

They made an appointment with me. I called to confirm they would arrive by a certain time. They never showed. I called to see what happened, and a customer service person said, "oh no one was assigned this call. That never happens." I agreed to reschedule for the following week. I get a call the next day and am told. Oh, we do not service this area but we can have one of our associates come, but never scheduled it. The woman who called told me she would escalate my request to have an executive contact me about the horrible experience. I never received a call. Clearly whoever is running operations needs to be retrained! So not a buyer...but only because they couldn't get their act together!

We installed carpet in 2 floors of our house but we have been extremely dissatisfied with the quality! Our carpet became loose and bumpy and is buckling in several spots and looks worse than our old carpet that we had for years. We trusted Luna and their reputable name but were very dissapointed in their work!

I would not use them. I had my floor put in in 2001. It does not hold up, the installers made some bad cuts and now some pieces are coming off. The shoe molding does not hold up to Roombas. I called to have some issues repaired and they said that the floor type is discontinued and they cannot help. So these floors are just temporary and can never be fixed. They never gave us any extra material. When the guys did the job they rushed. They left saw dust all over the floor from cutting inside my house, I couldn't even see the floor when they finished. Unless you want to pay for a new floor in five years I would stay away.

I had Luna put down my flooring throughout the whole house. I can show a receipt for how much I paid for right now. My receipt is in Delaware and I am in Texas for the next few weeks. When they first put the flooring down it was beautiful then I started getting some spacing. Then I got cracks. Spacings got worse. I called Luna two separate times to have them check it out and they told me they would come out and check it and if they found out that it was not the manufacturer‘s fault or their fault of putting the flooring in or anything else I would have to pay them $400 so I refuse twice. As soon as I got to crack in the floor I said, "You know what I’m calling." They sent a gentleman out. He did all kinds of test. He took pictures of the cracks in the hallway, the kitchen, the living room, the dining room he took pictures and Moisture content of like seven different areas in the living room the hallway, the dining room. Everything was perfect.

I’m So happy with the beautiful flooring Juan and his team put in my home today. They worked nonstop to get the work done in a timely manner. They are professional and showed respect to me and my home. Thank you Juan and team.

I saw that Luna has the tiles that I could choose from. The installation team were very professional, thorough, and were able to answer the questions that I had. They were thorough enough to come back and correct the four areas that needed to be corrected. It was no problem for the individual to correct it. I love the floors that I had them do.

I checked with different companies but Luna had a slightly better offer and deal at the time. The project was for the carpeting of three bedrooms. Two people came here on time. We had majority of everything set up, so there wasn't anything left in the rooms. They took the old one out, cleaned up, and put all the new stuff in. They were nice, respectful, and got it done really fast. They double-checked and made sure I liked it before they left. So, I was happy. The carpet looks great and I like the extra padding. It makes the carpet softer to walk around.

I called Empire, and Empire switched me over to Luna, and the sales rep was excellent.

We had carpet and plank flooring upstairs done by Luna. They came out, measured, took all the old stuff away, moved the furniture, put it all back, and they did a great job. It wasn’t the cheapest, but flooring is expensive no matter what.

I did an estimate with Luna Flooring. The price was super high, so I didn't go with the service. It was for one room of carpeting in the living room, and they wanted around $1,000. I've done it and installed it myself instead and the difference in price was a $300.

Making an appointment online with Luna Flooring was easy. The gentleman who came by was very professional, polite, and thorough. The quality of the flooring is good and is holding up well so far. It’s pretty much what I was looking for.

I had carpet and hardwood installed. I had to have the hardwood installers back to fix an issue under warranty. Now that I have had the carpet for 14 months (2 months past the 1 yr warranty) it has already started to buckle and not lay flat. Spent thousands on quality flooring with them. Not happy.

I had carpet installed on the second floor of my house in October 2023. The carpet was installed in four bedrooms, four closets, the hallway, and the staircase. In November of 2024, the carpet in two rooms and the hallway started to pucker and roll up. I called Luna to complain. I was told that it would cost $600 for a contractor to come out and stretch the carpet! This is ridiculous! 13 months after installation, the carpet starts to come up! I live alone, so there is no way that my footsteps caused this. I had a contractor from a competitor look at the carpet, and he said the installation was poorly done in those affected areas. Because they were installing carpet in my basement, because there was no way I was going to use Luna again, they stretched the carpet for free! I am very disappointed with Luna.