Luna Flooring

Luna Flooring installed carpets and flooring in our living room, kitchen, and steps. Their sales rep was very nice. The installation went okay. I let the gal know when she called to follow up that there were still soft spots that we thought that they were going to repair in our living room, and that has not been done. When we got it put in a couple of months ago, I have called and emailed them about it, and I haven't heard any response. We have three more rooms to get carpeting and I may have to think about going to somebody else if they’re not gonna call back.

I had some carpeting done on the steps in my home and the installation went fine. I was totally satisfied. I had a bad experience with Empire, and I just should've gone to Luna first. After the holidays, I'm gonna get two more rooms done.

I had a referral from other people that had used them. When I bought a carpet for the living room, dining room, bedrooms, the hallways and stairs, the installation went perfectly. I cannot receive a receipt from them though.

Everything went according to plan. We had bought a carpet from them two months prior. Then I bought carpeting for the bedroom. Its quality and installation were fine. And I really liked our salesman, Steve, who was very personable.

The carpet has a good quality and the installers were very good and quick in installing it in the upstairs of our home. The sales representative was also very efficient and friendly and helped us choose the carpet. He was knowledgeable.

My experience with Luna Flooring was great. They had what I wanted, and then I had a laminate and carpet put in. There were two installation teams. There was one for the laminate flooring and one for the carpet. They were very professional. They came right in, did what they were supposed to do and they got it done quickly. They were excellent. Overall, the quality was decent. It was good for the price. However, they needed to have a wider selection of options, particularly on the carpet. It was good for what I wanted. I got exactly what I wanted, but when I was looking in general, there should’ve been a bit more selection.

We bought laminate flooring in March 2017 for 3 rooms in a rental property. Spent over $4,000. In September, when the tenants moved out, we realized that several of the boards were separating from each other in low traffic areas. There were also boards which were literally cracked. Additionally, there were other boards which were lifting up from the floor creating a fall hazard. Also, some of the boards were chipped....again, in low traffic areas. There were holes in the middle of some of the boards where the nails were popping up.

I had carpet installed in our living room and the installation went great. I'm satisfied.

Some years back, I bought carpeting from Luna Flooring for my daughter's home. I was happy with it, which was why I called them, again. I bought engineered hardwood flooring and the installation went well. The flooring was not the quality that I thought it was though. I moved some things across and the flooring had indentations. If the wood was scratched, that's one thing, but indentations were not quite what I expected. Also, I specifically asked if the flooring might sound really loud and I was told no, but when you walk across the floor, it sounds like it's hollow underneath. And if you walk across them, even in house shoes that have a heavy bottom, closer to a street shoe, it clings. I'm not satisfied with the flooring.

The quality of the carpet is fine and its installation upstairs was good. I went with Luna because of the pricing and I was trying to reach my sales agent to get additional carpet put in.