Luna Flooring Reviews

I am highly disappointed in the horrible service I have received from Luna, who despite taking my deposit money, was a no call/no show on installation day and a manager has yet to reach out more than 24 hours later. As a First Responder I had to take off from work to get this install done and Luna wasted my entire day, but this is not the first time they have done this, it’s actually the 2nd time. Over 16 hours of personal leave wasted due to this company’s poor service and operating functions.

We had waterproof laminate flooring installed in our kitchen, two bedrooms, and the living room. It was a bit more on the expensive side, but it was kind of worth it because they were willing to come whenever was best for us. Had it been the next weekend, they would have done it, but we had to wait because we had to get stuff moved. When the installers came out, they worked like dogs. They were extremely professional, courteous and were as nice as could be. I appreciated them getting it all done in one day, which was a tremendous help. So far, I'm very happy. I've learned from my old floors that you won't know if it's gonna start separating for a while, but right now, it looks great and I love it.

My floor is coming up in many different spots. I contacted Luna. They claimed a person would come out. I waited around ALL day and NO ONE came out, not even a call, after I emailed that evening I got an email stating they had a system crash???? So we set another appt. Got an email from luna supervisor stating an appt was set for this Saturday and installer would call me half hour before arriving (NO mention of in need of a reply). I waited around AGAIN all day and no installer or call, I emailed back and the luna "supervisor" claimed installer tried calling but got no answer...Well that's NOT TRUE. I had my phone with me all day and now customer service is arguing with me trying to place blame for this on me???? TERRIBLE customer service. I will NEVER use them again and I'm within weeks of replacing 2 more rooms.

The salesperson and the workmen that came out were highly efficient, organized, professional and pleasant. Nicolas, the sales guy, was very clear and together. He also did a lot of follow up to check because I didn't do it the first day, and he was not overbearing in his follow up. He just wanted to check if there were any other questions he could answer for me and I ended up going with them. There were a couple of companies that were better, but the timing wouldn't work for me. I just moved into the house and thought I'd get away with shampooing the carpet for a while since it was newish, and the whole house smelled like a dog and poop that got wet, so it had to go immediately. We got carpet for 90% of the house, including the bedrooms, living room and dining room.

Luna Flooring did a really good job. I did a search over the internet, and my friend told me about them too. I got carpet for the whole basement and I wasn't here, but my friend was doing some repairs and he told me it was a smooth day. They finished quickly with a nice quality and they got rid of the old one. Everything was perfect.

I had carpet installed and it was two-day job. There were two teams and they were the nicest men. They came out and just did their work. It was hard work and it was quite amazing. I’m really satisfied with the quality for the price too. I wish I had known that it was a much thicker padding and I feel that there are more print marks when people walk across it, but it’s a nice product. Also, the salesperson was very personable, had good suggestions, and really got back to me right away from the beginning. I liked him. Even though I still have all of the samples and I haven’t heard back from him to come get them, he was a great guy.

We purchased our carpet in February of 2019. The salesperson advised us on the type of carpet and padding that matched the product we had. The installation was scheduled and completed as promised. Shortly after we noticed that the carpet was separating and lines were showing up in all areas. Additionally the padding sounded we were walking on a bag a chips.

I purchased a carpet with Luna Flooring 2 years ago based on their sales representative's explicit guarantee that the carpet was under warranty for 20 years as long as you showed proof of regular cleanings every 18 months. I had the carpet steam cleaned every 18 months as required and kept proof with receipts. The last time I had my carpet cleaned, I noticed regular wear and stains were not coming up so I contacted the company to exercise my warranty. After 3 months of failing to return my calls and giving me the run around, they finally declined my claim stating that I didn't get my carpet cleaned by specifically approved cleaners, a condition that they had never previously notified me of and was not included in my warranty! They are refusing to live up to the terms of their warranty and now I have to sue them to get them to replace their faulty carpet. Do not do business with this company!!! They are FRAUDS!

I'm enjoying my carpet. I had it installed in the bedroom by Luna. They were the first one I called. The quality is nice. I like it. And the installation was quick and very professional. They did it one day. I appreciate their business and I will be calling them back for them to do my living room.

I did a search online for same-day flooring companies and Luna was the first one that came up. I did have one other company come out but they were nowhere near the price that Luna had. I had carpet installed in three rooms by Luna and since I have dogs, I like the padding that they sold us for one bedroom. The other two rooms were just basic carpet with basic padding. But I like the warranty. I think there’s a 10-year warranty on the one padding. As of right now, I don’t see any issues and the carpet feels nice to walk on.

We had a friend of ours that had Luna and they thought they did a good job. So we went ahead with them instead of getting somebody local here. We had carpet installed in our living room and two bedrooms three weeks ago. They were pretty fast. The time we ordered and the time they delivered were very good. The installers were excellent and very friendly and they did everything very professional. Also, the quality is very good. We got it all on the same level. They kinda sew their carpets together so it looks like it’s all one piece in three rooms. It looked seamless and we had a lot of compliments from my friends. We're very happy and we’re glad we got it done.

I had the flooring installed and at that time, the promotion was install one, get one for free. I saw the advertisement on TV that Luna offered one room free and that drew my attention. For the family room, I got just regular flooring and for the kitchen, it was the tile. From the original call to the end of the project, it went extremely well. The installers were professional and courteous, and they moved everything around without any problem. Luna Flooring was pretty efficient. The product was cost-appropriate as well. They quoted me on a price and we started negotiating then the price came down to more and more my liking.

Luna Flooring had really good prices. We got prices from a couple of companies and Luna was the best. Also, I liked their name, which was why I used them. The guys that did the installation did a beautiful job. They initially told us that it would take about a day and a half, which I personally thought was quick. However, they took three days, which doesn't seem too long to me. It was just longer than what they said, but I didn’t mind. I’d rather have them take longer and do a nice job than rush through it for the floor to not look nice. We had them install luxury vinyl plank flooring on the whole first floor of our house. It looks beautiful. It was exactly like the samples that we were shown and exceeded my expectations.

We saw the special on TV then we called that number and found out that there still was an Empire-Luna connection. We had good service from them as well in the past. This time, we had lots of communication about the timing, what time they would arrive and we got a call about customer feedback too. We had some new carpet in two rooms installed and they did a wonderful job. It's beautiful, the padding was wonderful, and so were the people that came to install.

Everything went wonderfully with Luna. I am totally satisfied with the carpeting and the padding. The installation was as smooth as butter. There was nothing to complain about, and the quality of the product is excellent. I have nothing but good things to say about them. I considered Empire and then I did some online research and although I later found out that Empire and Luna have a business association, I had read where Empire was less quality and Luna was a better buy. With Luna, my expectations have been totally met.

I kept seeing Luna Flooring's advertising on TV. I was very satisfied with Empire before, so I said, "Let me try Luna." Luna and Empire have merged. Luna did a beautiful job. I couldn't ask for anything better. I got the second best, but it's the first best to me. If I get a chance to get the other bedroom done, I want the same people to do it.

We picked out a carpet for the stairs to and the hallway on the second floor and the quality is very good. The installers were very efficient and they did a nice job as well. We used Luna Flooring before and everything was a good experience, so we went with them again. Everything looks good this time too.

We’ve been in the house for almost 20 years, so we needed a new carpet and a new floor. I saw Luna Flooring on TV that they had a special $99 for a room, but in reality, it’s not really $99 a room. However what we really wanted, we really got it more because of the salesman. He was nice but he didn't tell us if there would be any problems, that there’s gonna be more charges if they had to do anything.

I was getting other estimates because I don't like going with the first choice until I've made sure that I'm getting the best, and I did two other people. I had another person come in and their prices were similar to Luna but Aaron, the gentleman who came to my house was professional and there was a connection. I liked his spirit from the beginning. Also, I had Luna come first and they did everything and gave me the quote, so I went with them. The cleaning that the guys did was very professional and excellent. I would recommend them to anyone because it was a fantastic, great job. I haven't had any complaints. I've been still monitoring and looking in corners and stuff to make sure. Overall, I love the carpet. The quality is great and the padding that I have is comfortable for me. I walk with no shoes on.

When I first got the carpet in my bedroom, I told them I wanted that allergy-free carpet and I pointed out I never had to get up in the morning and I’m congested. I have to blow. But when I leave out my room, I can breath and everything gets good. When I’m in the room again, I get sinus problems and my nose is draining. The Luna carpet is the only thing that I got new because everything else is still the same. Also, the carpet looks like I had it for a long time all of a sudden but it’s just in my bedroom. It ain’t like there’s a lot of traffic. It looks dull.

I purchased the carpeting for my living room from Luna Flooring and their sales rep was quite knowledgeable about the product. She also gave me different suggestions regarding my arrangements for the furniture. The cost and quality of the product were pretty good, too. But I didn’t like that during the installation, they were a little bit too aggressive with my vertical blinds. They just folded them up and put them in the window. You got to be a little cautious with things these days. Other than that, the installation was fine. The vertical blinds were off track for a little while, but I got them back. Overall, I was impressed.

They did a good job. I had to get them to come back out, but they came out with no problem. They did everything fine.

My wife and I are very happy with the rug from Luna Flooring. The installers got here nice and early in the morning like they were supposed to with their appointment. And they did a very nice job.

We had our living room, bedroom and staircase carpeting from Luna Flooring. We liked their pricing and the installation is good. And it was fairly quick. Everything looked fine and my wife was happy with it.

Two weeks ago, I got carpeting and I didn’t pick the top-line, but the quality was good. I needed the job done quickly and Luna Flooring was able to do it. They moved the old, put in the new, and it took five hours from start to finish. It was very good.

I needed carpet for three bedrooms in my home. I checked with one other company but I liked the price and the product of Luna Flooring, so I went with them. I also like the color of the carpet that I bought. It looks good and I chose it for the comfort.

I had my bathroom done, so there were areas exposed. Luna Flooring had to come out and put additional laminate down so that the exposed areas were covered. I’ve used Luna throughout my house for flooring and so I was able to match the existing linoleum. The installation didn’t take long. The guys came in, pulled up what needed to be pulled up, and put down the extra linoleum. They didn’t just cover the exposed area, they took up enough to make it look nice. So, they did a great job.

Everything was fine. I got a pretty good deal with Luna Flooring and the installation crew was very efficient. The carpet was put in the bedrooms and backroom at home. It is brand-new and it’s supposed to stand up pretty well.

I was really impressed with the quality of the carpet and the services I got through Luna - from the saleslady to the guys who came in and did the install. I bought a house that had nice plush carpeting, and I had the basement done through Empire first, but the quality of their carpet was cheap as can be. There was some water damage and the carpeting was so bad that I had to have it pulled up. Luna then did the work in the same area and I was really pleased. The carpet is of the same quality as what I have in the rest of the house.

I had Luna install carpeting in the living room, hallway and all three bedrooms, and everything went very well. The sales guy who came out and did the quote was really nice and informative. And the gentlemen who came out to do the installation did an amazing job. They were fast and they cleaned up and did everything perfectly. It's just that there wasn’t a large color selection for the product, which caught me off-guard. The colors were very similar, so I was like, “Which one do we pick?” But it was nicer carpeting so I understand why they don’t have 500 colors. The quality of our new flooring is extremely nice and is way better than what we had.

I had carpet installation from Luna. I asked for a moderate quality carpet and a great quality padding not cheap! I was informed from the salesman that the carpet I was purchasing was a good quality and the padding was high quality and would last a long time. Within a year the carpet was flattening at entry areas as well as different areas of the carpet, the carpet in both bedrooms is stretched and bunched up to the point that my husband trips over the bump!

I had wood floor planking put in by Luna Flooring in the kitchen, dining room, bathroom and family room. I like the ease and the convenience of going with Luna better than going to different stores that I had gone to. That seemed confusing, so it was nice when they came out and showed the samples in my house -- it felt a lot more comfortable. The cost may have been a little bit more, but I like the quality of what I got. I may have gotten a better product than what I was looking at in the stores. The stores had so much to choose from, and they had anywhere from the lowest grade to the best kind. So, it was nice having similar stuff that was very equal and still within a price range that I could meet, and so I liked it.

I had laminate floors done by Luna in my living room and bedroom a couple of years before. This time, I had them install carpet in our two bedrooms and the hallway stairs. The sales agent and the gentleman and the young lady that came to do the carpet did a great job. It’s just that for some reason, the measurements were off so they didn’t have enough to complete the job in one day. They had to come back another day and I wasn’t happy about that.

We had Luna Flooring put in new carpeting in the upstairs bedroom, hallways, stairwell, living room, and dining room. We went with them for convenience and the installers did a great job. They were very professional, clean, and nice. I like that the new flooring is clean. I'd tell friends that Luna is easy, fast, convenient, and professional.

The sales person provided an initial price and I said it was more than my budget. She then said she could go lower but it will be at cost so she can't go lower. I agreed to the new price and then she went to bring samples of the flooring. Before she brought the samples I said I wanted one similar to my basement but once she brought the samples I changed my mind and she said that was okay. All the same price. I signed the contract and schedule for next day. The flooring was good the first day no issue, sent her pictures, all good.

I had Luna Flooring put in some carpeting on the stairs. I had a couple of other things done through Luna. So, I went back to them. Their sales rep was very professional, was in and out, he showed me the product and listened to what I needed because I was working within a certain budget and he met that. On the installation, it was a crew that came through, and they knocked it out quickly. They were a little delayed, but they kept me updated. They called me, and told me the window because they’re trying to do stuff throughout the day. They did a good job. One was sweeping, one was cutting, and they were quiet. I like that they were in and out within an hour. It was a very good experience.

I've had carpeting from Luna and this was put on the family room, basement office and stairs. On the family room, the carpet is really soft and comfy. All round, I’m happy with the product. It ended up very pricey though. They didn’t say what I was paying per square foot. They just did it all in a tablet and told me the dollar amount. But it was excellent all around with the installers. They were very professional.

Luna Flooring had a special where I could get one room for free or get $200 off and I approached them. They could quickly install carpeting in the living room and bedroom of an investment property, which made me go with them. However, because the rep knew I wanted it installed quickly, he took advantage of that. A year ago I had about the same amount of carpeting installed in a larger unit for 1,100. This time, he charged me 1,900, and I talked him down from 3,400. I needed to get the property on the market, but I was not happy with the pricing, which could have been more competitive. This is my third or maybe fourth experience with them and I’m never totally certain that I’m getting the carpeting that I ordered, but I’ve always gotten good pricing. This time, I know I could have done better somewhere else. I know because I have another unit and we got carpeting from Lowe’s for about $600 less.

When I was looking for different companies to install carpet in the living room and three bedrooms, the Luna Flooring rep was the first one to show up for the appointment. I agreed with the price and the installation day and purchased from them. Three gentlemen came to install the carpet and they were the nicest three-man crew I ever had working on the house, whether outside or inside. They were very polite and clean. They picked up everything that they had in and they wanted to clean up some other stuff. One guy said not to worry about it and that he didn't have anything to do so he'll finish up. It was perfect all the way from the start to the end. The salesman, the service, and the installation were great. That right there is half the battle.

Luna Flooring sent me an email that said they were having a sale for $50 a room and Empire was $100 a room. Then Luna sent me a coupon for 150 off. The deal sounded sweet. When the lady came out, she was really nice, pleasant, and explained everything to me so I used Luna. The gentlemen contractors came in and did what they had to do. I was leery at first because I just got lamps in my living room, and when they came, it was getting dark outside. I asked if they would be able to install the carpet with no light and they said that they got some light. They plugged it up then hung it over and did the living room and hallway. They had to come back and do the steps going to the basement because they didn't have enough carpet for that.

Luna had the best price for the timeframe that I needed. They installed vinyl plank flooring and the flooring is excellent. The installation guys were great and everything went great, too.

I was a third time customer of Luna and have spent about $10,000 with your company in the past 4 years. Between lack of installation and then lying about installation, lack of follow up, having to tell the same story at least 10 times, a wall hanging being broken and getting the runaround, I am disgusted. It has been a month and nothing has been resolved. It is a shame, the carpet looks great, but the customer service and lack of knowledge is horrible. I’d think as a returning customer or just a human in general, I’d be treated better.

I purchased vinyl flooring from Luna January of 2019 costing $5,000. Late May early June I noticed the floor was buckling at the ends. I called Luna to see if they could make it right and they sent out a manager to inspect it. When that manager was in my home he told me he thought it was a manufacturer defect. He wrote in his report that it was an installation problem. Luna wanted to replace only the boards that were affected. They told me if I contacted a third party certified flooring expert they would respect his report and go with this recommendation. I did that paying out of my pocket $275. The third party inspectors report said the kitchen area that the floor was installed in is too sunny and hot for a vinyl product. If it was replaced with the same product it would happen again. Luna's recommendation was for me to put up window darkening curtains.

Luna sale people recommended me the luxury vinyl floor planks. I decided to purchase the product for my entire living room area, my son’s room and kitchen area last year 2019. This luxury vinyl floor plank product is a SCAM. The contractor from Luna did a horrible job the whole entire areas. I am so ANGRY, UPSET with this company. I had this product installed last year way back in July and my floor pop open. The entire living room area, my son’s room and kitchen area are wobbling when walking on the floor.

To whom it may concern. This is regarding Luna Flooring. We had vinyl floor put down on November 26th. The flooring was not payed right. They put white caulking in the doorways and did not know how to fix the doorways and admitted that salesman said floor would not scratch. Told him had to make sure it doesn’t because of our dog. We have scratches been. The installers did not speak English. Asked for another crew that spoke English to come out and the next two times they sent Someone it was the same crew and the crew leader is very intimidating and would not leave until I wrote a note and signed a paper saying he could speak good English because I told the company he could not speak good English.

I would NEVER use this company again. They called and gave us a 2 hour install window and were 4 hours late. They then RAN OUT OF CARPET! The installers said it happens ALL THE TIME. I called several people none of whom could help me. They continued to say someone would call me back NO ONE did. I had to spend 2 days and countless hours on the phone before getting a date for them to finish our carpet that we already PAID FOR! They literally collected the money and left the job half complete. I escalated calls up to top managers who offered me $100 off for the inconvenience. - What an insult on a $4,000 job. They then gave me incorrect phone numbers, transferred me to lines that I sat on hold for hours with no one answering and were flat out RUDE. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH!!!!

First they canceled a date that they selected. Then they finally came. They never mentioned they had to put a corner bead of 3/4" round all along our molding. It looks hacked in, but that's not even close to the worst part. They did my son's room and completely ripped off the baseboard heat from the wall and never even told us about it. Screws sticking out of the baseboard in my autistic son's room. After dodging our calls and emails and the lad on their website who texts when you talk to them constantly just cutting me off, we finally were able to get a hold of them. They basically told us it's our fault and should have expected damage, and the lady on the phone (not a plumber) doesn't understand why a licensed plumber would have to drain the system to reattach. Clearly because he's the professional who doesn't want to flood our house if the pipe breaks from bending back and forth, but ya the secretary knows best I'm sure.

Set up for a Luna territory manager to come out for a quote on 1-9-2020. He showed up, seemed pretty knowledgeable and showed us the flooring they had. We picked out vinyl plank and he said they could do it. Figured I'd finance since it was an option. Signed papers and set a date for 1-11-2020 at 900am which pleased us and we were excited for new floors. So Friday night we moved all the furniture out of the room was an empty room for installers. At 830am got a voice recording confirming appointment which stated crew would be at location around an hour or two. We was getting excited.

I had carpeting installed into a basement of a home, and I went with Luna based on a previous installation that they had done and the overall value. The rep knew exactly what I needed, had the correct samples and colors and was able to get it all taken care of within about an hour. The installers were very nice, cordial and they cleaned up after. It looked very good when they were done and I was very happy. The carpet feels good and I like the color.

I just had a Luna sales representative, Scott **, over to my house since I'm buying a new carpet, and I was SO impressed with his INCREDIBLE service, knowledge and customer-centered approach that I wanted to write a review! Luna has a very wide variety of options (more than their sister company, Empire), and Scott was EXTREMELY knowledgable about every one of them, what the current trends are, product details, padding options, installation-related preparation tips, and lots of other questions I had -- he is clearly an expert, and just an overall amazing human! Sales representatives are the face of the Luna brand, so I just wanted to write in to say Scott was the best sales rep I've ever had the pleasure of working with! Thank you Scott! You rock!!! :)

Luna did a pretty good job. But they laid the flooring in the opposite direction that the wood goes. I should have picked it up when they were laying it down because our other flooring in the house goes in a different direction. This is such a small little porch area so it wasn't a big deal. But if we were doing a big kitchen or a big room and they did it, I might have to ask them to come out and put it back in. The installer should have brought the subject up. But other than that, it was fine. We didn't have any problems. They were very efficient. They did the work. They were very professional, and pleasant people to work with. The cost was competitive with other pricing that we have received.

The installers and the salespeople at Luna that I had at the time of delivery were very good and excellent. The installers knew what they were doing. They worked very efficient and well-organized as a team. The salesperson knew what he was talking about. But the girl from Empire that came out didn't know what she was talking about. I'm not a company installer, but I sure do know how to measure things and she didn’t. She wasn’t well-trained in the position she held. Luna told me to call and I did and asked the time they were gonna install tomorrow. They told me to call the next day at 6 o'clock to find out roughly when. I called the following day and they didn't even have an order. And then the sales representative said they were loading the truck at that time. He had to handle the day of installation. So somewhere along the line, the right hand didn’t know what the left hand was doing. But that was the only bad thing about Luna.

I called Luna and set up a schedule, and they had everything done in one day. So, I didn’t even look around. Plus the price seems decent. The sales guy was great. He came in, was very efficient and did it in a couple of hours. Installers were friendly and nice too.

I had my hallway and dining room floor laid with a laminated tile, and I had my living room with carpet. I had considered Empire, but they called and it was too high. The guys at Luna were friendly and the salesman was really nice. He took time in telling me what’s going on, telling me about the specials and he told me, “I’m gonna bring you the color and you let me know if you like it.” He was real suggestive on the coloring. They had patience and they weren’t rushing. Great conversation, great experience. Installation was great as well. They didn’t take all day, did the day they came in and it looked beautiful when they were done. It was really nice and I really enjoyed it.

December 2019 I contacted Luna Flooring to get laminate flooring in my bedroom, powder-room and den. The installers came on time and started to get to work immediately. I noticed that they were finishing because the installers started packing up their equipment. However, I noticed that my bedroom was not finished. I asked why would you just pack up and leave without first telling me that the job was incomplete. The installers spoke very little English. To make matters worst I wanted this completed before Christmas because I was having guest. Well, that didn't happen. The sales rep became MIA (missing in action).

I had Luna Flooring do two rooms with vinyl planks. The salesman seemed to know his product and was friendly enough. Moreover, the installation went well. The installers accomplished what they had promised in the time and they did a good job. Everything came out well and it’s exactly what I expected. Luna Flooring is what they advertised.

The laminate flooring, a plain one, was put in the kitchen into the living room, and down the hallway. The quality is very nice. We’re happy with it every day. It's very durable and tough, and that’s what we wanted. We have a couple of dogs running around and we wanted something that was resistant to the dogs. There was a lot of options at Luna Flooring. The installation team was very kind too, and they were conscientious of us. They cared a lot and did everything they needed to do. I'm 100% satisfied with Luna. I have told some co-workers at work. We got an estimate from other companies, but we didn’t like the estimate we got from them.

At first, I had Empire coming out to take a look and give a quote. The cost was what made me decide to go with Luna Flooring, and I had them install a laminate in the closet area and then carpeting in the rest of the family room. The installation itself was easy, but trying to set it up was a little difficult. I was on vacation when they were calling me to try to set it up, but I wasn’t able to answer the phone. When I called back, they said they didn’t have the order number, to which I responded, “Somebody called me to tell me it’s there and they’re ready to confirm the installation. So, the order number has to be there.”

We had carpet installed by Luna Flooring in our home. They had the type of carpet I initially bought and also the price was reasonable. The installation guys were great. They did everything I needed them to do and the carpet is nice and neat. They removed all the things that needed to be removed and also they put things back where they’re supposed to be. So, I’m impressed with those guys.

Luna Flooring did some work for me prior and I purchased another flooring in November, before Thanksgiving. I had them install hardwood in the dining, the foyer and the hallway. I like the color that I picked. It was like a light tan and it's really beautiful. The flooring is wonderful and the installation was good. However, when they had to pick up ceramic tiles, there were only two guys. It should have been at least four for the work that they had to do and put the floor in. It was a lot of work for two people. Still, they did a great job.

Everything was good with Luna Flooring. My carpenter recommended them. I needed something simple to replace a 20-year old carpet. I got a simple carpet and it was installed in some of the downstairs rooms, and then I did another flooring in other rooms. It’s fine so far.

I got a light brown carpet from them and its installation in the whole third floor went well. Everything was perfect.

We had some hardwood, carpet and luxury vinyl tile installed in our home from Luna Flooring, and the cost has been good.

I like the speed and ease with which it takes to get a flooring planned and put it down through Luna Flooring. They were really easy to use. I purchased a midgrade carpet, something that they have in stock. I didn’t need anything super fancy and I just needed a solid carpet but something that gets a lot of good wear and tear. It's a good carpet and it's wearing well so far.

The sales rep from Luna Flooring came into my home and showed us the 30-year carpeting first ad then we talked about the vinyl flooring, and he gave us the price. I liked the cost and the estimator from Luna Flooring who came out was very good also. Then, we downgraded to the 2-year carpeting and kept the higher-grade vinyl flooring and that worked well for us. The price was comparable and my wife, who’s a buyer by trade, kinda forced him to call somebody else and give us an even better deal.

I hired Luna to complete laminate flooring in 3 bedrooms a hallway, family room and dining room. Luna successfully completed the flooring in the bedrooms and hallways and family room. As far as the dining room, the installer managed to cut the carpet too short. Therefore leaving a 2 inch gap between the dining and living room floor. The hard flooring specialist who cut the carpet too short stated that she can't fix the issue because she's not a carpet specialist. Luna sent a carpet specialist and he stated because we have floor to ceiling windows he's unable to stretch the carpet with the power stretcher because the stretcher would needs to sit under the window..

I hated my old floor. I had vinyl strips that look like wood, and after 14 years, it didn’t look too hard. I had it covered with waterproof laminate from Luna, and I like this one because it looks like wood. It’s rough and I like the color. The lady that sold it was very nice and the installers were great too. The installation took longer than I expected, but I had a lot of flooring to cover and a lot of cutting out.

Luna Flooring's rep was knowledgeable. He gave and showed me the type of products that I was looking for. And he was not a pressure salesman so it was a very nice visit. Moreover, their pricing was better. The installers did an excellent job installing laminate flooring and carpet for my home. The installation and the finish look great.

The Luna Flooring rep was pleasant and a good salesman. However, there was a delay with the carpet installation, but the ones that eventually installed it were very professional. The whole house was being done and we could only move so much at a time. My son and my cousin were there, and instead of telling them, "I need you to move this,” the installers called back their office and rescheduled because there were things that still needed to be moved.

I had carpet installed through Luna Flooring and I love it. It’s perfect. I had three installers for my living room and stuff that I did first, and then the next week, two people came and did my bedroom, and everything was good.

I got a carpet and padding from Luna Flooring and there was a variety of quality product to choose from. We were able to settle on one that we really liked. They have excellent service from the seller and also have high quality representation on the installers -- very professional, very courteous, got in and got out. They did everything they were supposed to do.

My sister had recommended using Luna Flooring to replace the carpeting in her old home. I wasn't home for the sales, but my husband was. They called me to get my input because they had a question about something and they seemed to be very kind. The installation team was very kind professional, and fast. Moreover, they cleaned up after themselves. I love the new carpet.

I was considering other places so as not to go to Luna, but then I decided to go there anyway just to check it out. I was comparing prices and Luna came through. My representative was excellent. I had carpeting installed in my home and aside from a couple of spots where I feel something sharp sticking out, I like everything about it. And I love its color.

Luna Flooring installed carpet and tiles in my home. I also went and got other estimates from other brands, but Luna was the only one that would move my furniture. Then, the installation team was great and quick. My new flooring is perfect and Luna is good.

Luna gave the best price, and the salesperson that came to the house brought samples and was very helpful. We bought a carpet for three bedrooms and the basement, and she arranged the carpeting to be installed the very next day, so it was very convenient. It was a very easy process.

I had laminated floor and a carpet from Luna Flooring installed in the bedroom and the bathroom. I was impressed with the way Luna Flooring has taken care of their business. I had to reschedule and there was no problem. They were very efficient, very courteous and friendly. The technicians turned out to be very useful and reliable as well. They're just a good company to deal with.

Updated on 03/01/2020: After 6 months of trying to get Luna to handle the issue with my 1.5 year old carpeting, they have disregarded my complaints. I have asked them if they stand behind a product that frays and unravels after this short of time. No comment. No response. I’ve taken my complaint to the BBB as well as the ABC7 investigation team and am hoping that Luna will stand behind their products and replace the cheap frayed carpeting.

Dealing with Luna has been nothing but a headache. The sales rep did a good job of trying to fix the situation, but that was the only remotely good thing about this experience. I have cancelled my installation and they are now refusing to give me my $500 deposit back, even after all of the issues I dealt with. Do not use this company.

I called Luna in addition to another company, and as strange as it would be, the pricings were comparable but I had a personal connection with the person who was selling it, just in general conversation found out we had several histories. So, I said, let’s go with Luna. The other reason that I went with Luna is that the sales rep took a little bit more time to isolate how colors were gonna impact the look of the wood for a 100-year old home.

I had a wonderful experience with Luna Flooring. I've dealt with Luna before. I had Luna carpet installed in my other house. Recently, I had vinyl floors done in the two bedrooms, dining room, living room, and hallway. I really like the floors. The quality of service I received from them was great.

My experience with Luna Flooring was very good. I went with them because of their price. I had vinyl plank flooring and carpeting installed in the living room, kitchen, dining room and bedroom. The installation went very well and they did the hard floor one day, the carpet the next day.

I had a fine experience purchasing from Luna Flooring. I had laminate floors installed in three bedrooms and it absolutely met my expectations. The installation was perfect. It was good experience, overall.

I had several people that come out and Luna Flooring's presentation and price were the best. The carpet and floor in the bedroom was the expectation that they presented to me. Its installation was quick and professionally done. I’m just concerned that after I bought it, I’ve see an advertisement where they had a sale and I didn’t get it.

Everything went as expected with Luna Flooring. I had them install carpet in my living room. Now everything looks fine and the carpet looks like it's of decent quality. It was a good experience working with Luna.

Luna Flooring installed carpets and flooring in our living room, kitchen, and steps. Their sales rep was very nice. The installation went okay. I let the gal know when she called to follow up that there were still soft spots that we thought that they were going to repair in our living room, and that has not been done. When we got it put in a couple of months ago, I have called and emailed them about it, and I haven't heard any response. We have three more rooms to get carpeting and I may have to think about going to somebody else if they’re not gonna call back.

I had some carpeting done on the steps in my home and the installation went fine. I was totally satisfied. I had a bad experience with Empire, and I just should've gone to Luna first. After the holidays, I'm gonna get two more rooms done.

I had a referral from other people that had used Luna Flooring. When I bought a carpet for the living room, dining room, bedrooms, the hallways and stairs, the installation went perfectly. I cannot receive a receipt from them though.

Everything went according to plan. We had bought a carpet from them two months prior. Then I bought carpeting for the bedroom. Its quality and installation were fine. And I really liked our salesman, Steve, who was very personable.

The carpet has a good quality and the installers were very good and quick in installing it in the upstairs of our home. The sales representative was also very efficient and friendly and helped us choose the carpet. He was knowledgeable.

My experience with Luna Flooring was great. They had what I wanted, and then I had a laminate and carpet put in. There were two installation teams. There was one for the laminate flooring and one for the carpet. They were very professional. They came right in, did what they were supposed to do and they got it done quickly. They were excellent. Overall, the quality was decent. It was good for the price. However, they needed to have a wider selection of options, particularly on the carpet. It was good for what I wanted. I got exactly what I wanted, but when I was looking in general, there should’ve been a bit more selection.

We bought laminate flooring in March 2017 for 3 rooms in a rental property. Spent over $4,000. In September, when the tenants moved out, we realized that several of the boards were separating from each other in low traffic areas. There were also boards which were literally cracked. Additionally, there were other boards which were lifting up from the floor creating a fall hazard. Also, some of the boards were chipped....again, in low traffic areas. There were holes in the middle of some of the boards where the nails were popping up.

I had carpet installed in our living room and the installation went great. I'm satisfied.

Some years back, I bought carpeting from Luna Flooring for my daughter's home. I was happy with it, which was why I called them, again. I bought engineered hardwood flooring and the installation went well. The flooring was not the quality that I thought it was though. I moved some things across and the flooring had indentations. If the wood was scratched, that's one thing, but indentations were not quite what I expected. Also, I specifically asked if the flooring might sound really loud and I was told no, but when you walk across the floor, it sounds like it's hollow underneath. And if you walk across them, even in house shoes that have a heavy bottom, closer to a street shoe, it clings. I'm not satisfied with the flooring.

The quality of the carpet is fine and its installation upstairs was good. I went with Luna because of the pricing and I was trying to reach my sales agent to get additional carpet put in.

The salesman Jeff came 20 minutes late from a 2 hour window! We told him what we wanted, baseboards removed, old flooring down to the Luron. He said no problem! Gave us a price we agreed. The installers came we told them about removing the old flooring and Luran and they said no Vinyl flooring only!!!! So of course we tried to explain that the new flooring would be too high for our doors and entry ways. No use. They tore up the old vinyl and started laying down the Planks.. Needless to say there was a Giant mess after they left.. Sawdust everywhere!!! My advice to anyone get it in Writing!!! Do not assume what the salesman tells you is a fact!! We will not ever recommend Luna!!

I made an appointment with Luna Flooring and had the guy come out to give me an estimate. When I made an appointment, I told him that I had to work that day and I couldn’t be home until 3:30. He said, “No problem. We'll put you in for a 4 o’clock appointment,” thinking, okay. Maybe if he was telling that I can have an appointment time, I must be able to have an appointment time. I got to work the next morning at 7:30, my phone rang, and they were coming to my house. They were on their way, and I was like, “No, I'm not home. I have an appointment in the afternoon.” They said, “No, we don’t give appointments.” I was like, “Well, your guy gave me an appointment.”

I had waterproof Pergo floors put down through Luna completely throughout my whole entire first floor of my townhouse. The guy who came out to my house was fantastic. He was a wonderful person. And then, from there, I didn’t know what to do so I called back the main number to say, “Hey, I found a better pricing and you guys ended up matching it, so I went with you all.” I didn’t realize that I had to go back to the salesman that came to my house. So, I think they need to be a little bit more crystal clear about things. But I like the flooring. It looks really nice. I had a hard time understanding the installation guys, they spoke very broken English. But other than that, they did a great job. They were done in one day.

After hearing about Luna Flooring from a friend, we went straight for them. We got carpet for the living room and we like its durability because we have pets. Also, the carpet is extremely soft and we would be doing more. We were very pleased.

We were moving, so we needed somebody to come in and do the carpet and replace the carpet in the house. Luna Flooring was the fastest among other companies in terms of getting to our home the soonest. I had the flooring installed in the living room, dining room, three bedrooms, a den, and the family room. The quality isn't the best, but the cost was pretty good. The guys that came out did a good job as well. I would go to them again.

In the kitchen, we had some vinyl tile, and in the rest of the house, we had the wood-looking vinyl planks. The quality was excellent and it went well when they put it in. It took them two days to do the house. If we had to do it again, we'll probably go with Luna Flooring again. They gave us a better price. But I need to call them back and have them check a couple of tiles that may have come loose.

I purchased laminate flooring from Luna and everything went great. I had it installed upstairs and I love it. The installation team was awesome.

This has been the WORST EXPERIENCE EVER! I found these guys on HomeAdvisor and I wish the website never existed. It started out horrible from day 1. The first crew arrived at my home at the last second of their two-hour window. They finally come inside and they notice that I've got a glued down floor. They installed then tells me that he does not have the correct tools to take up the current floor. ARE YOU KIDDING ME?

Luna is the worse company I've had to experience. I had hardwood steps installed in April 2019 and the installers left my walls with nicks and dirt all over the area they were working in. After several phone calls and promises that this will be taken care of, it's October 2019, and my walls have not been repaired. An area supervisor or should I say, liar, continually texted me and asked for pictures. I did everything that was asked of me, only to get someone to finally come out to do the repairs in September 2019! And paint and to find out they were at the wrong house for the pictures that were sent. What kind of business is this?

The sales rep who sold us the carpet told us that the upgraded pad would fit with our doors. If it didn't the installer would shave the doors. So we agreed to pay more expensive thicker pad. When the carpet finally got installed we were told by the installer to call Luna to schedule the door shaving. 5 days later we were told it couldn't be done. If you hire Luna, they will send a contractor out to sell you the carpet, and a subcontractor to install it, and a call center somewhere to answer any questions (actually not answer any questions). Our bedroom doors now do not close due to the pad the sales rep sold us. There has been zero accountability. We were willing to pay extra for this, but they got paid, so they've just moved on.

I turned my garage into a den and had Luna Flooring install the wood floor in it. They did great job. I went with them for their price and my interaction with the reps was super great.

I considered both Empire and Luna for my new flooring. The presentation by the Empire salesman seemed rushed and he took time with the questions. On the other hand, I was very impressed with the Luna salesman who took the time to explain the product and the different options, then he gave me some different choices that I could go with. I felt a very positive experience with the guy who came out, so I went with Luna. They then installed laminate flooring in my dining room, living room area, hallway, and 2 bedrooms. It was actually my entire place with the exception of the 2 bathrooms and a kitchen. The installation team was good, overall, and they were done in one day.

I always shop at home and I didn’t wanna go out and start looking at carpets. I got Luna to install my carpeting and he installation team was good, efficient, and very polite. The only thing that bothered me was that after they took the old carpet out, they laid the new carpet across the street to cut it before bringing it in. Other than that, everything else was fine and the cost and quality were what I expected.

The Luna Flooring rep was knowledgeable and only showed me what I wanted to see. Plus, he had a very open schedule. Luna's availability and pricing made me go with them. I had Mohawk carpet installed. It was for a house I was selling and I like that it was done as quick as it was. The end results are fantastic.

I got carpet from Luna Flooring installed in my home. The quality and the price were much better than what I was going to get from other providers. The flooring has been more than fantastic. The guys that came out to install it were also amazing. There were two guys. I helped with them. I hung out with them all day and we moved everything. We had a good day.

Had a confirmed appt. with Luna. Left work early to rush home to be here for the window of time for appt. Luna was a no-show. Total disrespect of our time and I wasted PTO. I don't recommend Luna at all.

I got carpet and laminates from Luna. It has wonderful quality and I appreciate it. We had a good experience with them. Their contractors were very, very good people. I’m not finish with my house yet, but in the future, I will go back to Luna and continue to work together with them because they already have all my house measurement.

We had a family member who had used Luna and was satisfied. So we got them to install laminate flooring in the family room and two bedrooms. We also have one bedroom carpeted. The installers were very quick. They were very good and they let us know what was happening. It was very good.

We had a great sales guy James come out twice so we could pick carpet for our family room. Installers came took out my old carpet and brought in a new roll. It was wrong! I had them call their manager and he spoke to advised they have to put something down because of tack strips and we could resolve Monday morning. When they went to put the second roll down it was full of holes so another phone call and I was told they would be out Saturday morning to fix. They brought a new roll of same wrong carpet.

I had a flooring done in my kitchen by Luna Flooring but the panels looked deformed. We called Luna and set up a date but they didn't show. We set up another date and they showed but they didn't have the equipment. We called again and then no one called. A couple of days later, they called. We've been waiting for a repair for quite a long time and the next appointment is on the 17th.

I'm very satisfied with the whole experience of Luna Flooring installing my carpet. When they came out, the sales representative showed us what was available and gave us a clear idea of what it was going to cost. Being able to install it in a fairly short notice was also something that was important. The installation crew seemed competent and professional too. They showed up promptly, did a good job, and then cleaned up after themselves. I like the the quality of the installation and the carpet is comfortable to walk on. This experience has been all positive and I got good pricing for what seems to be a quality product.

We had carpet from Luna Flooring installed in the family room and all four bedrooms. I'm a returning customer and I liked their quality of service. I didn't have a very good interaction with the sales representative that came out, but the sales manager took care of everything for me. The installers were very professional and the installation went great.

The Luna Flooring sales guy was great, which was what sold my wife. She also considered other companies but Luna's price made her go with them. We had a wood floor put in in the front room and the installers were all top-shelf. With it, I don’t have to vacuum anymore. They were great and did everything they said they’d do. We'd recommend them and have given them two names.

I wanted a professional job done and I had Luna Flooring install wood flooring all through my home in Michigan City. The installation team was very professional and they did a very good job. It took them a day and a half to do it. It's very good purchasing from Luna Flooring.

I called Luna Flooring up and set up an appointment. I liked the carpeting that they showed me, and we decided to go ahead and get it. I had them install the carpet at the living room, hallway and stairs. I like the look of it. It's nice. They did a good job in the installation too. They were fast and cleaned up fine.

I had Luna Flooring install vinyl flooring in the kitchen, sunroom, and laundry room. Its colors blend in with my decor.

The Luna salesperson wasn’t upfront as I picked out a flooring. I told him, “This is thin. Once you take out my carpet, it’s not going to reach up to the level of the floor next to it." He said, “That’s not a problem. We’re gonna put some padding under it, and it’ll bring it up. It’ll be just fine.” When the guys came out to put in the flooring, we were off by almost half an inch and ended up having to pay an additional third of the price to get plywood brought and put in to bring the floor up. Lucky for me, I could afford that. But for a lot of people to have their flooring taken out, and then being told that it’s gonna cost nearly another $1,000 in order to get it up to where it should be, that's a hit.

The rep from Luna brought samples and I was able to match it with my walls and cabinets. She was very good about explaining the products. Then, the guys who came to do the installation were very friendly too. I had vinyl sheeting installed in our kitchen and dining room, and the ease of taking care of it is my favorite. Overall, I would recommend Luna Flooring.

I got laminate flooring from Luna. I was gonna do Empire but I really liked the floor that Luna offers, so I cancelled it with Empire. The sales rep of Luna explained everything. He did a good job. Also the guys who came out were very professional and very clean. They did everything. I really appreciate how they did it. I like the color of the flooring the most because I got the cherry on the bottom. I wish I would have done everything the same color of the one I did on the rooms because the cherry flooring is a headache. I have a puppy and his footprint is all over the place. So I clean it up for everyday. But Luna is good overall. My neighbor just got some Luna flooring because of me. They asked me, “Can I see your flooring?” I said, “Oh my god, here you go.” And they went home, and all of a sudden, two weeks later, Luna was there. And they got the same thing I had.

Luna did the carpet in my basement and I love that. Then, I used them again to install the tilework in the bathroom. I like the way the guy did both installations. The carpet went straight and it was a really smooth service. They had the wrong tiles for the bathroom but other than that the flooring has met my expectations. The quality is wonderful, too.

Our carpeting from Luna Flooring was installed in two bedrooms on the upper floor and hallway, and going down the stairs. At first, I thought of Empire and then two other local companies here. I had Luna carpeting at another home I had, and I was very happy with that. It just kinda snowballed. Everything just took off right away. The other two local ones were ridiculously expensive, and I just thought that I never worked with Empire per se. Then when I found out that Empire and Luna are sister companies, I thought, “Well, doesn’t matter. I already started with Luna so I’m gonna go with Luna.” I was just surprised with the price because way back when I used them at my other how, I paid $1,000 for all 25x12 living room. I’m a retired person so I have to watch my penny. But I was able to get financing, and as far as the quality, I was very happy with it.

Everything went great in our experience with Luna Flooring. They installed vinyl plank in my living room, dining room, and family room, and we also had carpet in two bedrooms. We considered other brands prior to purchasing from Luna and they didn't include the labor and everything in it. So, we went with Luna because of the ease and convenience of having someone come to the house and tell us everything we wanted to know and bring the samples to us and take care of everything. Nathan was the representative we had and he was excellent and fantastic. Then, the installers were very good too. They were here for 2 days and the carpet for a third. They were all very neat, prompt, did what they said they were gonna do when they said they were gonna do it, and cleaned up nicely.

Luna's price was cheaper that the other flooring companies. I had them install carpet, and everything was perfect.

The laminate that Luna installed in my kitchen floor made my kitchen look better. I had a great experience. I liked Luna's quality and the price. I’ve referred them to a friend.

There was some water damage in the basement. So we have carpet installed by Luna Flooring. The representative was supposed to come out here and she called me so many times all up to dinner hour to change the time to come. I told her to just forget about it. I didn't wanted to deal with them and I was getting ready to go with someone else. They asked me if I would talk with another representative and the manager said that they were very sorry for what happened and they would make it worth our while. They also dropped the price, which was very nice of them. My expectations has been met and if I decide to use Luna again and something happens, I know that they will fix the problem.

Luna installed carpet flooring for a rental property, and it looks nice. They were cheaper and were better quality carpets than Home Depot. Also, they could get to us in a much more timely manner. I'd recommend them.

First, the guys showed up abominably late, then said they needed to come back to finish. This was on Wednesday. On Thursday, we waited while they were supposed to show up in the morning, and then they said they had to reschedule. They would call in the morning on Thursday to set up a time. At 1pm on Thursday, a customer service rep called to ask how the installation had gone. Ha. Never heard from them. She said the installers would call back within 3 minutes. Half an hour later, after hearing nothing, I called, and the rep who said he’d check with the installers to get an ETA, left me on hold for 25 minutes, at which time I hung up. I called AGAIN and was told that the rep would check with the installers AGAIN. The rep called me back and said the workmen were 90 minutes out. The ETA is now 6 pm on a Friday night. I’ve never dealt with a more unprofessional company in my life.

We contracted Luna to replace tile in our basement bathroom as well as level the perimeter of the basement floor to lay carpet down. TWICE they came to do the first part of the job (tile install and floor leveling) and BOTH times the crew did not have the materials needed to do the job. BOTH times I sat on the phone for over an hour where I was told “management could not be reached”. After the first installment attempt failed, I was promised the next installers would have all of the materials and info needed to complete phase one of the job I had paid for.

We liked Luna Flooring's financing arrangement so we had them install our laminated floors in two bedrooms and the lower level of our home. The flooring is easy to clean.

I like the color of the carpet I picked out. It looks very good in the condo. Cost of other brands was higher than Luna's.

I was considering different brands of carpet and the cost of Luna Flooring's product was comparable with others. But I preferred Luna because of the service that I received from them and their salesperson. I had the carpeting installed in two bedrooms of my home about three weeks ago and so far, it has met my expectations. I highly recommend Luna Flooring.

I had to change my flooring to rent out my property. I liked Luna Flooring's price and they gave me the best deal. They installed carpet in my home and it worked great. The people were great. They came on time, and they were very nice.

Luna Flooring's quality and price were much better compared to other brands. And the salesperson was very informative. We had carpet installed in the front staircase. Luna's installer and the salesperson were absolutely appreciated. And we had Empire out before Luna Flooring and it was not nearly as good of an experience. We asked for a quote on the staircase, and Empire's rep was like, “Eh. I’m gonna say like between 800 to 1,000.” He didn't show us carpets and it seemed like he was really uninterested. It was a much better experience with Luna. We were also looking at hardwood floors, but we have existing hardwood floors and it’s an old Victorian. And Luna's rep took the time and even went in the basement to check out the floorboards. He went way above and beyond and he was very professional and very courteous. He was great.

I had floors installed using Luna. The paperwork/loan process was great and I thought the installation had gone smoothly. But then our floor started to bubble near the foyer. Luna sent an inspector out and he informed us that the flooring was not installed properly. Humidity and air got underneath the flooring, causing it to buckle and bubble in the summer heat.

Luna Flooring had a sale going on, and I could afford it. I like the floors that they put in. It's engineered wood and white vinyl planks, and it's good. I had them in the living room, the dining room, the kitchen and the stairway carpet. It's easy to clean and the engineered one doesn't scratch as quick as the hardwood. The guys who installed it were good too.

I had carpet installed by Luna at an investment condominium I own. I liked their price and all has been good since the installation.

We had carpeting installed by Luna in our upstairs bedroom as well as the hallway and stairway of our home. I was really happy with the cost and quality of the product we got. The installation experience was excellent too. Their guys worked really hard and did a very good job.

My sister got flooring and I really liked her floor. It wasn't Luna. It was from Empire but I guess they have the same product. And since she had a bad experience with Empire, I didn't wanna go through them. I had the vinyl plank floor installed in my condo. It is everywhere except the kitchen and I wanted a floor that was waterproof. Functionality was the first thing and then I also like the color and the texture. It's a pretty floor. Aside from the floor being nice, the guy that led the crew is the reason that I would tell everybody to call Luna. The crew was wonderful and the installation experience was amazing.

I’ve had my whole house redone in different floorings with Luna, and what I had to experience over this last couple of months was not even comparable to the service that was provided years ago. And I know that we had different crews, everybody’s work ethic is not the same, but at the same time, Luna has a name that it has to stand for. And so, they have to have the right representation.

I needed a change from the carpet and I had laminate floors installed by Luna Flooring. My experience purchasing from them was good. I found out that Empire and Luna Flooring were the same, but I liked Luna's price. They had a good team too. During the installation, the installers were the greatest people I've ever seen worked together.

We've purchased twice from Luna Flooring. Initially when I was looking for carpet, the first sales guy that came out was somebody that I really liked. And I liked the second one as well. He was doing what he could to give me the best price and I didn't think I would fare better if I went with Home Depot or Lowe’s. So, I went with them. The installation teams that came out were really good, too.

I liked how Luna's flooring was cheaper and of better quality. I had them install carpeting in the basement of my home. Installation went fine but then after their guys had finished and left. There was a flaw at one of the doorways. It wasn't quite finished. I called and Luna Flooring's guys came back and fixed it with no issues.

I had a carpet installed by Luna Flooring, and though their cost was comparable to other brands, I chose them for their quality and price. So far, it's been good. The installers were nice and they installed it in a few hours.

Unique situation called for cancellation of flooring— my husband and I followed the Luna contract to letter in canceling flooring only to find out that once this process is complete—- this only puts you in a “pending cancellation”. When we called to complete cancellation (beware this step is not in the contract!!) we received rude service from 3 individuals who in between switching us from one to the other took a total of 40 minutes. Never Ever will we contact Luna or recommend Luna!! The Worst Customer Service!!

I had a carpet done in the living room, dining room and hall. The sales rep from Luna was very nice. The installers were out here for a little while, but their work was very good. I like everything about the carpet, but they were sorry they didn't realize that you buy one, you get another room free. They had said they were going to get the kitchen floor and they never thought of it. Still, everything went fine and we're satisfied.

I had a ceramic floor and a hardwood floor done in the whole first floor, which includes the bathroom, the living area and the dining area. The kitchen and dinette was ceramic, and the rest was floor. The three bathrooms upstairs were ceramic while the stairs were hardwood. The ceramic crew came first and they were very good. I liked them a lot because they took the washer and dryer, and they disconnected it and then connected it. We were very impressed with them. When the floor crew came, we didn’t do the work because we were not happy about it. I called my sales representative, and we changed the order from laminate to hardwood. Generally, Luna did a good job. For future work, I’m supposed to call them again as my second floor is still not done.