Luna Flooring Reviews

I had Luna Flooring install vinyl flooring in the kitchen, sunroom, and laundry room. Its colors blend in with my decor.

The Luna salesperson wasn’t upfront as I picked out a flooring. I told him, “This is thin. Once you take out my carpet, it’s not going to reach up to the level of the floor next to it." He said, “That’s not a problem. We’re gonna put some padding under it, and it’ll bring it up. It’ll be just fine.” When the guys came out to put in the flooring, we were off by almost half an inch and ended up having to pay an additional third of the price to get plywood brought and put in to bring the floor up. Lucky for me, I could afford that. But for a lot of people to have their flooring taken out, and then being told that it’s gonna cost nearly another $1,000 in order to get it up to where it should be, that's a hit.

The rep from Luna brought samples and I was able to match it with my walls and cabinets. She was very good about explaining the products. Then, the guys who came to do the installation were very friendly too. I had vinyl sheeting installed in our kitchen and dining room, and the ease of taking care of it is my favorite. Overall, I would recommend Luna Flooring.

I got laminate flooring from Luna. I was gonna do Empire but I really liked the floor that Luna offers, so I cancelled it with Empire. The sales rep of Luna explained everything. He did a good job. Also the guys who came out were very professional and very clean. They did everything. I really appreciate how they did it. I like the color of the flooring the most because I got the cherry on the bottom. I wish I would have done everything the same color of the one I did on the rooms because the cherry flooring is a headache. I have a puppy and his footprint is all over the place. So I clean it up for everyday. But Luna is good overall. My neighbor just got some Luna flooring because of me. They asked me, “Can I see your flooring?” I said, “Oh my god, here you go.” And they went home, and all of a sudden, two weeks later, Luna was there. And they got the same thing I had.

Luna did the carpet in my basement and I love that. Then, I used them again to install the tilework in the bathroom. I like the way the guy did both installations. The carpet went straight and it was a really smooth service. They had the wrong tiles for the bathroom but other than that the flooring has met my expectations. The quality is wonderful, too.

Our carpeting from Luna Flooring was installed in two bedrooms on the upper floor and hallway, and going down the stairs. At first, I thought of Empire and then two other local companies here. I had Luna carpeting at another home I had, and I was very happy with that. It just kinda snowballed. Everything just took off right away. The other two local ones were ridiculously expensive, and I just thought that I never worked with Empire per se. Then when I found out that Empire and Luna are sister companies, I thought, “Well, doesn’t matter. I already started with Luna so I’m gonna go with Luna.” I was just surprised with the price because way back when I used them at my other how, I paid $1,000 for all 25x12 living room. I’m a retired person so I have to watch my penny. But I was able to get financing, and as far as the quality, I was very happy with it.

Everything went great in our experience with Luna Flooring. They installed vinyl plank in my living room, dining room, and family room, and we also had carpet in two bedrooms. We considered other brands prior to purchasing from Luna and they didn't include the labor and everything in it. So, we went with Luna because of the ease and convenience of having someone come to the house and tell us everything we wanted to know and bring the samples to us and take care of everything. Nathan was the representative we had and he was excellent and fantastic. Then, the installers were very good too. They were here for 2 days and the carpet for a third. They were all very neat, prompt, did what they said they were gonna do when they said they were gonna do it, and cleaned up nicely.

Luna's price was cheaper that the other flooring companies. I had them install carpet, and everything was perfect.

The laminate that Luna installed in my kitchen floor made my kitchen look better. I had a great experience. I liked Luna's quality and the price. I’ve referred them to a friend.

There was some water damage in the basement. So we have carpet installed by Luna Flooring. The representative was supposed to come out here and she called me so many times all up to dinner hour to change the time to come. I told her to just forget about it. I didn't wanted to deal with them and I was getting ready to go with someone else. They asked me if I would talk with another representative and the manager said that they were very sorry for what happened and they would make it worth our while. They also dropped the price, which was very nice of them. My expectations has been met and if I decide to use Luna again and something happens, I know that they will fix the problem.

Luna installed carpet flooring for a rental property, and it looks nice. They were cheaper and were better quality carpets than Home Depot. Also, they could get to us in a much more timely manner. I'd recommend them.

First, the guys showed up abominably late, then said they needed to come back to finish. This was on Wednesday. On Thursday, we waited while they were supposed to show up in the morning, and then they said they had to reschedule. They would call in the morning on Thursday to set up a time. At 1pm on Thursday, a customer service rep called to ask how the installation had gone. Ha. Never heard from them. She said the installers would call back within 3 minutes. Half an hour later, after hearing nothing, I called, and the rep who said he’d check with the installers to get an ETA, left me on hold for 25 minutes, at which time I hung up. I called AGAIN and was told that the rep would check with the installers AGAIN. The rep called me back and said the workmen were 90 minutes out. The ETA is now 6 pm on a Friday night. I’ve never dealt with a more unprofessional company in my life.

We contracted Luna to replace tile in our basement bathroom as well as level the perimeter of the basement floor to lay carpet down. TWICE they came to do the first part of the job (tile install and floor leveling) and BOTH times the crew did not have the materials needed to do the job. BOTH times I sat on the phone for over an hour where I was told “management could not be reached”. After the first installment attempt failed, I was promised the next installers would have all of the materials and info needed to complete phase one of the job I had paid for.

We liked Luna Flooring's financing arrangement so we had them install our laminated floors in two bedrooms and the lower level of our home. The flooring is easy to clean.

I like the color of the carpet I picked out. It looks very good in the condo. Cost of other brands was higher than Luna's.

I was considering different brands of carpet and the cost of Luna Flooring's product was comparable with others. But I preferred Luna because of the service that I received from them and their salesperson. I had the carpeting installed in two bedrooms of my home about three weeks ago and so far, it has met my expectations. I highly recommend Luna Flooring.

I had to change my flooring to rent out my property. I liked Luna Flooring's price and they gave me the best deal. They installed carpet in my home and it worked great. The people were great. They came on time, and they were very nice.

Luna Flooring's quality and price were much better compared to other brands. And the salesperson was very informative. We had carpet installed in the front staircase. Luna's installer and the salesperson were absolutely appreciated. And we had Empire out before Luna Flooring and it was not nearly as good of an experience. We asked for a quote on the staircase, and Empire's rep was like, “Eh. I’m gonna say like between 800 to 1,000.” He didn't show us carpets and it seemed like he was really uninterested. It was a much better experience with Luna. We were also looking at hardwood floors, but we have existing hardwood floors and it’s an old Victorian. And Luna's rep took the time and even went in the basement to check out the floorboards. He went way above and beyond and he was very professional and very courteous. He was great.

I had floors installed using Luna. The paperwork/loan process was great and I thought the installation had gone smoothly. But then our floor started to bubble near the foyer. Luna sent an inspector out and he informed us that the flooring was not installed properly. Humidity and air got underneath the flooring, causing it to buckle and bubble in the summer heat.

Luna Flooring had a sale going on, and I could afford it. I like the floors that they put in. It's engineered wood and white vinyl planks, and it's good. I had them in the living room, the dining room, the kitchen and the stairway carpet. It's easy to clean and the engineered one doesn't scratch as quick as the hardwood. The guys who installed it were good too.

I had carpet installed by Luna at an investment condominium I own. I liked their price and all has been good since the installation.

We had carpeting installed by Luna in our upstairs bedroom as well as the hallway and stairway of our home. I was really happy with the cost and quality of the product we got. The installation experience was excellent too. Their guys worked really hard and did a very good job.

My sister got flooring and I really liked her floor. It wasn't Luna. It was from Empire but I guess they have the same product. And since she had a bad experience with Empire, I didn't wanna go through them. I had the vinyl plank floor installed in my condo. It is everywhere except the kitchen and I wanted a floor that was waterproof. Functionality was the first thing and then I also like the color and the texture. It's a pretty floor. Aside from the floor being nice, the guy that led the crew is the reason that I would tell everybody to call Luna. The crew was wonderful and the installation experience was amazing.

I’ve had my whole house redone in different floorings with Luna, and what I had to experience over this last couple of months was not even comparable to the service that was provided years ago. And I know that we had different crews, everybody’s work ethic is not the same, but at the same time, Luna has a name that it has to stand for. And so, they have to have the right representation.

I needed a change from the carpet and I had laminate floors installed by Luna Flooring. My experience purchasing from them was good. I found out that Empire and Luna Flooring were the same, but I liked Luna's price. They had a good team too. During the installation, the installers were the greatest people I've ever seen worked together.

We've purchased twice from Luna Flooring. Initially when I was looking for carpet, the first sales guy that came out was somebody that I really liked. And I liked the second one as well. He was doing what he could to give me the best price and I didn't think I would fare better if I went with Home Depot or Lowe’s. So, I went with them. The installation teams that came out were really good, too.

I liked how Luna's flooring was cheaper and of better quality. I had them install carpeting in the basement of my home. Installation went fine but then after their guys had finished and left. There was a flaw at one of the doorways. It wasn't quite finished. I called and Luna Flooring's guys came back and fixed it with no issues.

I had a carpet installed by Luna Flooring, and though their cost was comparable to other brands, I chose them for their quality and price. So far, it's been good. The installers were nice and they installed it in a few hours.

Unique situation called for cancellation of flooring— my husband and I followed the Luna contract to letter in canceling flooring only to find out that once this process is complete—- this only puts you in a “pending cancellation”. When we called to complete cancellation (beware this step is not in the contract!!) we received rude service from 3 individuals who in between switching us from one to the other took a total of 40 minutes. Never Ever will we contact Luna or recommend Luna!! The Worst Customer Service!!

I had a carpet done in the living room, dining room and hall. The sales rep from Luna was very nice. The installers were out here for a little while, but their work was very good. I like everything about the carpet, but they were sorry they didn't realize that you buy one, you get another room free. They had said they were going to get the kitchen floor and they never thought of it. Still, everything went fine and we're satisfied.

I had a ceramic floor and a hardwood floor done in the whole first floor, which includes the bathroom, the living area and the dining area. The kitchen and dinette was ceramic, and the rest was floor. The three bathrooms upstairs were ceramic while the stairs were hardwood. The ceramic crew came first and they were very good. I liked them a lot because they took the washer and dryer, and they disconnected it and then connected it. We were very impressed with them. When the floor crew came, we didn’t do the work because we were not happy about it. I called my sales representative, and we changed the order from laminate to hardwood. Generally, Luna did a good job. For future work, I’m supposed to call them again as my second floor is still not done.

Installation was scheduled for carpet on Saturday, July 27, 2019 for my Living Room, Family Room, 2 Hallways, and 2 sets of stairs, We met with the salesman on Monday, gave a deposit, secured financing, and scheduled the installation for the following Saturday. My husband moved our heavy furniture including a piano into our dining room and kitchen, tore up the old carpet, and replaced the sub floor. Furniture moving and removing the old carpet was part of our install, but my husband did it to make the install smoother. We painted and worked late into the evenings to make sure everything was ready for Saturday. We were told we would get a call between 6:00AM-8:00AM. NO ONE CALLED.

Luna Flooring installed carpets in the basement of my home. I like the color and the cost of the fabric. The guys who came out from Luna Flooring to do the install were top professionals. I loved everything. My experience was excellent.

During an estate sale, Luna Flooring's realtor told us to give him a call to replace the carpet. I had rugs installed in two bedrooms and the sales crew was great. Overall I would recommend them.

I had carpeting done in my living room by Luna Flooring, who I've used before. The sales rep was great and so were the installers. The new flooring is clean.

This was the second time we had flooring installed by Luna. The first experience was great; hence the contracting for different flooring to be installed by Luna. After the initial installation of carpet; we vacuumed and identified three minor issues that needed to be fixed. We contacted customer service and set up an appointment. We waited 10 hours for a no show. Several calls reassured us that they would be there, but no one could contact the person who was supposed to come. We setup a second "priority" appointment and waited 6 hours - again being advised that they were unable to contact the person who was suppose to fix the issue. No one showed again. A third attempt was successful. We waited 17 hours over three days of scheduled appointment for issues that took 15 minutes to fix. We will not use Luna in the future.

I liked the price and the interaction with the salesperson at Luna Flooring was great. The installers came out and finished earlier than what was expected. I had ceramic tiles and laminate floors installed in the basement, and it looks good. The tiles were easy to match and I like that the colors are similar to the colors on the wall. Overall, it was a good experience with Luna and I’ll recommend a friend.

I would like for Luna to be more transparent when they come out to measure and give you a price for your floors. They don't tell you anything but the price unless you ask for more details. They still don't tell you how many boxes of flooring is needed for the square footage. I love my floors however they just need to be more transparent.

Luna Flooring did my floor all over my home. They put laminate in all the bedrooms and the basement. I love the whole thing. I've been well-pleased, and I was well-pleased with the guys that came and did it. Luna's cost came out better than the other brands that was why I picked. My daughter recommended them to me. I’d definitely recommend, too.

I liked Luna's price and the expert installation of the carpet in our bedrooms.

We have a brand-new home, and I had Luna Flooring install carpet on the stairs leading to the upstairs level and all three bedrooms on that upstairs level. I like the carpet's color the best. We felt that Luna's price was fair. The installers were really nice. They did a really good job on their installation, and their customer service was really good. Also, within 90 days if we didn’t like the carpet, they'd come and reinstall.

We went to Home Depot, checked them out and got a quote. Then, we had Luna Flooring come and give us a quote. Luna was quite a bit more than Home Depot but I told the rep that and he worked it out that they matched Home Depot. I had carpeting installed in the living room and the hallway, and the guys who installed them were very helpful. They moved everything and put them back. They did a decent job of installing it and we were very happy. I liked the thickness of the carpet, which was very good, and that it looks nice. Luna Flooring did a very nice job too.

Luna Flooring's cost was a little bit high. I considered one of the Home Centers, but Luna was recommended, so I went with it. I had carpeting installed in the living room, dining room, and the bedroom. And the installation went well. The workers put my furniture out on my balcony, but in their defense, there really wasn’t anywhere else to put it. I was warned when I called to make the appointment that I might get sticker shock. And it’s a little bit of like, “Oh, did I really get my money’s worth?” So, the one thing I did not like is that I did not get any type of detailed invoice that showed the price per square foot, what all the prices were, and what was included.

Salesman came out and sold us carpet for the entire house. Scheduled the install for the 1st. Nobody showed up - when I called I was told they overbooked and that I had to be rescheduled - no notice or anything. 2nd appointment on the 5th, no show, no call. I called again to cancel the entire order and was told I would have to leave a message on an answering machine and wait for a call from someone. Still no call. I've had to call my bank and report this as a fraudulent transaction. They are horrible! How do you run a business by voice mail? Communication is terrible with these guys.

Our experience with Luna thus far has been an extreme disappointment. We are desperately trying to get our house ready to sell and chose Luna to redo the kitchen and living room with laminate flooring throughout as well as the bathroom with ceramic tile. Now we are dealing with a large step up into our bathroom and an unauthorized shaved door. When we called customer service we were given the run around and expected to wait up to 24 hours for any kind of resolution to our problem. We are extremely unsatisfied with the look of it and wanted it fixed immediately. If you are going to choose Luna don’t! But if you do make sure you are there to check that the right materials are being used and that they have the right instructions for how your floor should be laid. Both times they came out to lay our floors they have had the wrong materials and wrong info. We obviously made the wrong choice with Luna. Don’t make the same mistake we did.

I decided to go with just one product for my condo, and ended up having to purchase about 950 square feet of laminate flooring from Luna Flooring. I had to have it installed in two days, but I also had the product put in to my bathrooms, which was the discussion when the salesperson came out. There was a whole discussion about doing the bathrooms and what it would entail. The installation people that they sent out did a great job, but they speak very limited English which can be very difficult to completely understand what they’re trying to tell you.

I had Luna install carpeting in a few rooms of my rental property. I liked their flooring's price and had a great experience during installation. Right now, the flooring looks good. I would recommend this company.

Luna Flooring is very popular. I have a friend that had them install carpet late last year, and he was very pleased. I had them install high-quality carpet in my living room, dining room, hallway, and bedroom as well as laminate at my front door. However, I had an issue because the laminate was installed first and the tech for that job said that the carpet layers had the little strip that goes between the laminate and the carpet and that they would be installing that. But then, the carpet layers came and they said that was the laminate installer's job.

Luna put in laminate flooring in the living room, dining room, master's bedroom, and the upstairs hall. They also put in carpeting in the steps going upstairs, the steps going in the basement, and the basement. The rep that I dealt with was wonderful. He broke everything down to me because it was my first time. He also helped me decide how I wanted it done. The installation went well. The installers were very respectful. They informed me with everything that was going to happen. And what I liked mostly is that before they came, I got a phone call. When they got here and while they were here, I got a phone call. The quality of the flooring is great. I love when I open my front door. It passed my expectation. It's very beautiful. I’ve sent picture to so many people.

I had an interesting experience with Luna Flooring. And overall, it was good. Our sales guy was great, and we ordered a particular carpet. And when the installers came, the carpet did not look like what I had pictured. I took a picture of the carpet that we bought, so it didn't look the same. I didn't think it was the same carpet. And other people who looked at the picture and looked at the actual carpeting weren’t sure. Now, our sales guy was sure, but it took me a minute to get in touch with him, but he did get back to me. He also came back to our home and showed us the sample and put their sample on top of that sample, and so we could see that it was the same. So, then he made all the arrangements to have it reinstalled the next day.

Scheduled install set for a Monday. No call or email notifying me they were not showing up. Called and complained 3 times, no call back from a manager to make it worthwhile. Show up on Thursday and installed, did a decent job with the install. However the workers stole my Milwaukee impactor and a set of attachments. Called again to complain. No call back or compensation for having ** people contracting for the company. Never again.

I had carpet and laminate flooring upstairs and luxury plank vinyl in a part of my basement installed by Luna Flooring. I had a couple of estimates from other brands and Luna's cost and quality were much better. My sales guy was really awesome with giving me numbers that were within my budget. He was accommodating to that. The other thing was that he came with samples and only brought in the samples that I told him that I was interested in that would be in my budget.

Everything was fine when Luna did the hardwood flooring in my living room. The quality is good, and the price I got was pretty good. The flooring has a nice color. In the beginning, it was kind of rough because the first installation crew wasn't prepared. They were mediocre. They didn't come on time and I had to wait. But the crew I had the second time was outstanding. They gave me a bit of a discount. But I was overall happy with the way they worked. They did an outstanding work. I would recommend Luna Flooring.

I liked Luna Flooring's timing and the cost was fair, too. I called them on a Tuesday. They showed up Wednesday and had the carpet installed on Friday. They installed the carpet in a rental place of mine fast. I'm happy with the product. It's great. The installers were very professional and they were very nice. The quality of work was good. I was very pleased with the work they did for me and the response time that they got back to me.

I gave one star because I have been a customer of Luna for carpet more than once, and would agree with all the positive reviews posted here. That is why I proceeded with tile installation for my bathrooms. It was supposed to be installed Saturday. The wrong color was ordered and all of a sudden I needed underpayment for an additional charge, which is the opposite of what I was told at time of contract. I needed this installed by the following Tuesday latest for realtor photos. Didn’t hear from the installation manager until Tuesday mid day (now too late) and have been playing telephone tag with her ever since.

We had used Luna Flooring previously. We like their cost and we had them again to install some carpet. The sales rep was very knowledgeable. We like that the carpet is pet stain resistant.

I like that the laminate flooring Luna installed in the kitchen is easier to clean. It also covered the mess before so that saved the floor. That was definitely an improvement. They were efficient and they cleaned up well afterwards. Everything went as planned.

Luna Flooring had what I needed as far as product, price and timing. I purchased wood flooring through the rep who came to my house and the experience I had was good. Their products are put down in quality workmanship and in a timely manner. They have met my requirements and I'm very much satisfied.

Luna Flooring installed carpets in my 1400 square feet basement and I love that the padding was nice and soft. The installers were very nice and their workmanship was good. Also, the reps were polite and competent. All in all, everything went well and it was a good experience.

Luna Flooring installed vinyl flooring in the living room, dining room, kitchen, foyer, bathroom, and closets. It was the whole downstairs and the flooring looks really nice. Also, it was right on budget. They were there Friday and did finishing up on Saturday. They did a good job. Everything was great. I’d recommend them.

I used Luna Flooring quite a few years ago when I lived in the city. I bought this house and I wanted to carpet it down before I moved. The service with Luna was a lot better than the other companies that I considered. Also, I had no waiting time. They got the carpeting in the next day so that was beautiful. They did a good job in installing the carpet in the living room. I like the texture of it. So far, it’s doing everything I like. I have recommended Luna to other people. It is good service.

I used Luna Flooring before for carpeting in my basement and they did a good job. This time, they installed wood floors in the upstairs and the stairway in our home. Our new flooring is far more easier to manage now. And I don't have to deal with carpets anymore. The installation went good. I thought the installers would come out a little earlier than what they did. They started up loading the trucks the morning. So, it wasn't extremely late, but it was a big job. They got here at almost 10:00 in the morning. I thought they would be out here a little earlier. But other than that, it was fine. They finished up around 7:00 at night. I planned just to be at home anyway that day. Luckily, I didn't have anything planned.

I’m giving one star because there’s no option for no star. I have no problem getting a free estimate appointment for a flooring installation. The guy named Greg came out and gave me an estimate. And texted me that they are going to come and install the floor on Tuesday and he was supposed to call me Monday to set everything up. No calls. No reply. No show on Tuesday. I called the the customer service. They were also unable to reach Greg so they took my message and said someone will call me back and set everything up.

I had the hardwood flooring and carpeting installed by Luna Flooring. They did it for both floors of my two-story home. There were three rooms on the lower level that the hardwood flooring was installed, and then, the complete upstairs had all-new carpeting installed. They were willing to provide the cleanup and taking away the materials. Other local contractors wouldn’t provide that. It was all-inclusive with Luna. They were clear in communicating, gave us the information, checked everything first, and told us the plan. The hardwood floor and the carpeting were handled very well by both of the installation crews. We’re very happy with how everything turned out.

Luna Flooring installed an LVT in my first floor room, kitchen, living room and hallway. The guys who did the install were awesome. They did a great job. They were quick and professional. However, I feel like Luna Flooring did a switch-and-bait because the floor that the salesman gave me was not the floor that they brought. It looks like the floor that they brought was a hell of a lot cheaper than what I picked out. The product sample looks thicker with better quality. They came with some thin stuff and I didn't feel like it was the best quality. They gave me the cheapest flooring they could find. It says just use a little bit of dish soap, but every time I clean it, the floor looks very dull. I feel like I didn't get what I paid for.

First off let me say that installation was amazing and this is in no way a negative review on the carpet itself or the installation. However my initial sales associate and nearly everyone I have communicated with at Luna has resulted in a less than positive experience. First, sales associate was to run my husbands information for our credit card check. We were informed that Wells Fargo offered financing terms that worked well for us. Turns out, Les (our sales associate) ran my name with my husband's social security number. Which resulted in a denied application with Wells Fargo (which he never communicated to me). He then reran the same incorrect information without my knowledge with their second financing option Fortiva which changed our financing terms. His iPad kept dying and he was having trouble showing us documents. I had received an email from Wells Fargo so I thought all was good.

We decided to carpet our basement and had no issues getting Luna to come out with a salesperson to sell the flooring. We liked the options and figured we would go ahead with it. We scheduled and confirmed the installation. We got a call that morning that we were going to be an afternoon installation - no big deal. We then don't get a call until almost 4 pm that NO ONE is going to show to install the carpet. I can't possibly believe that wasn't known sooner. Also, there has been nothing done by Luna other than trying to reschedule the appointment like I am inconveniencing them because we have to find ANOTHER date to take off work and make arrangements to wait around and hope this time they show. ON top of all of it we were given our salesperson number and email and his email is a fake one that bounces back emails sent to it and he never returned any calls or voicemails. Extremely unprofessional experience overall.

It has been 2 years now and I am totally frustrated with my Berber. I have called service twice as the berber started to unravel at the seam. The second person told me that it was very common for the berber I purchased. Funny... I never heard this from the salesperson. I also requested replacement twice and never heard a word. HORRIBLE SERVICE!!!! Not worth the money and certainly not worth the time I spent on the phone calling for service.

Over the last 3 years we had a new roof, new sidings, a new AC, had a water-softener put in, had all 37 windows changed and about a year ago had a new vinyl floor put in on the 1st floor. The floor was the worst experience by far. Had the Sales guy in, reviewed everything and agreed on the floor type. Once the installers showed up they saw in minutes that the sub-floor was uneven, i.e. not the same height as we had some areas with carpet, a small patch with hardwood and some areas with plastic vinyl. While I would have expected an experienced Sales person to see that, he did not and we had to agree on the spot to throw in another $2k to even out the sub-floor.

We’re familiar with Luna Flooring's commercial, and so we called for an estimate. And we had another estimate from a different company, and Luna’s was much better. We had laminate installed in a big hallway and one bedroom. It looks like hardwood, but it isn’t. It’s cheaper. The installer worked really well and really fast. The installation was all done in one day. We’re happy with our flooring.

I was trying to get my condo on the market quickly. And I liked Luna Flooring's timing for installation, price and advertisement. I had a laminate installed throughout our one-bedroom condo. And I had a luxury vinyl installed in my bathroom. I also had indoor/outdoor carpeting installed in my pool area. I'm pleased with all three. My condo is on the market, and I've gotten lots of compliments.

Definitely will never do business with Luna. I had them out on Monday. Did sign up for some carpet and flooring after some other quotes. Found out how truly expensive they are and it's really funny because they started out at about 10 grand. All the way down to 6900. Just very slimy way of doing business and how pushy their sales and management team are after talking with the salesman regarding cancellation and how the whole attitude changed then when management called continually ask me the same question over and over again. Wouldn't listen to what I had to say so hung up on him and will dispute my deposit on my credit card after receiving a email back from the salesman and telling me how he didn't handle returns and I would have to call the guy that I hung up on. Don't do business with Luna. So glad I cancelled the order. Couldn't imagine if I had a problem after purchase how I would be treated.

Ordered carpet in December 2018. Luna was supposed to install carpet by December 31, 2018, however, the dispatcher sent the wrong color and measurements. Second day dispatcher sent wrong padding and still wrong amount of carpet. When I called the company customer service they asked me to do half of work and I said no. Third time they brought guess? Yesss, Wrong measurements. The mistake I made was to give them another opportunity. The installers came installed carpet. It is May 7 2019 and look how bad my carpet is looks. I called customer service. We waited all day. They came at 7 pm. The installer comes and tells me that the reason for us to step in nails was cause carpet was to thin.

We had a great experience with Luna Flooring. We didn't have any problems with the workers or their product. They have hard workers. We were going to go to Menards and get our own product because we did the kitchen when we moved here, but we didn't have anybody available to install it. We went with Luna Flooring and the installers are married, first of all, and they worked together. I never saw anything like it. They're outstanding. And they installed laminate in the living room in our home. They were very organized. They came in about 9:00, and they left after 4:00. But everything was cleaned up. Everything was fine. And he told us what was expected of us, and we stayed out of his way so he could just install it really quickly. They got good workmanship. I like that I can clean our new flooring up easily. I love Luna, my sister likes it, my neighbor likes it, and we’d recommend it.

Last fall we carpeted many areas with Luna and spent over $6000.... We were told to wait until the spring for flooring sale on luxury vinyl for the rest of our floors downstairs - which is a big area (kitchen, laundry room, sunroom/eating area, hallways, bathroom, dining room & office). We waited and yes they were honoring the sale. Same sales guy came out and really had pushed the luxury vinyl, which we did love. We went back and forth on the price a bit and finally agreed to have it installed.

Getting carpet installed by Luna was one of the most unpleasant experiences in my life. If I could give 0 starts, I would. My carpet was supposed to be installed Thursday, 4/25/19, but when the installers arrived, they claimed they had the wrong size carpet roll. In broken English, one of them tried to explain to me it was too short. I was confused because the roll seemed like enough carpet--60 ft by 12 ft. My one-bedroom condo is 772 square feet. I wasn't carpeting the bathroom or the kitchen, so a roll that is 720 square feet seemed like enough. The installer claimed it was 8 feet too short because my living room/dining room is 20 feet long. He tried telling me this in a little English and pointing to things, so it was hard to understand.

We recently purchased hardwood flooring from Luna and this was installed in my home. We saw a commercial of this flooring company and they were having a nice sale. We liked it a lot so we went with them. Purchasing the flooring from them was very simple. The rep, John, came out and explained everything and he made it simple and easy. He already had some of what I was ordering. It may have been left over from another job. He gave me an extra deal, so I’m happy. The quality of the new flooring is great.

I ordered carpet two weeks ago. A nice grey one special order so now it takes 2 weeks. No problem. However when they come and show me the sample that they are going to put down it's brown. They are saying it's special order. Can take another 2-3 weeks once we get in touch with the company that supplies it. They are saying they have not gotten back to them. Very poor follow through. Only respond to me when I contact them. They do not update me.

I had a good experience with Luna Flooring. I liked their price and quality, and I purchased hardwood floors. I had them installed in three bedrooms and the guys did a good job.

My son had purchased from Luna Flooring before. He suggested them and we had a good experience. So if we have anyone else, we will definitely be referring them out. In fact, I have recommended them to a couple of my clients. We got the whole house carpet. It was the most upgraded carpet that they had and the quality of it was the best. We’ve got four rooms and they did the installation, and everything went very smoothly.

Luna - Never Use Them. I ordered to have new engineered hardwood floors put into the first floor of my house that included 3 bedrooms, 5 closets, a foyer, and a hallway. The day of installation, the installers show up and tell me that my floors have leveling issues and they need to pull up the existing floors, put in new subfloors, and charge me an additional $6,700. Without this additional costs, they could not do the install. I was not expecting this additional costs and didn't understand why they would not have someone come out prior to the install date to assess the floors to determine if there would be an install problem.

We chose Luna for their price, their speed and their quality and the installers did a magnificent job. We had laminate installed in the living room and the bathroom and so far, so good. I like the color and its durability.

I purchased a carpet and the laminate wood, and Luna Flooring did a great job. The carpet was done in the living and two bedroom areas, and the laminate was in the dining room and the hallway. I had gone to other places, but I liked their customer service and the colors. The installation was great and the reps left the information on what you should use to take care of the laminate. I like both products ‘cause they enhance the place.

I liked how Luna Flooring gave me a discount for same day purchase. So, I had them install beige carpeting for me upstairs and all the bedrooms of my home. However, the installer was kinda rushed. The carpet wasn't laid right on the steps. Still, Luna took care of that very quickly. Their guys came out and they fixed everything. They were very nice.

I had Luna install wood flooring recently in two bedrooms in my home. I had used their service 20 years ago and I like the way they do business. The guys who installed were really good. They were very professional and in and out. Thus far, I love my new flooring. It looks great when it's dark and it looks good. Luna got we wanted. They were always up to date and very helpful.

I had carpet installed by Luna throughout my house. Their cost was comparable to other brands and they gave us further discounts. Since the installation, I like the quality of the carpet I got.

The salesman failed to listen to my request to have me only as the contact number. My daughter purchased the flooring but isn't available to answer her phone during business hours. When asbestos was found, this company kept calling her for updates. She doesn't have the time, like I do, to deal with customer service, so I told the sales rep, again, to have them only call me. He called me and said that because they couldn't get in touch with my daughter, they had cancelled the order and was very rude. When I finally got in touch with customer service to find out when the refund was coming, I was told that they would keep $2000 because I cancelled the order after 3 days, and that the order was just put on hold. NOT what the salesman told me!! Now, I have to use them. Don't deal with this company! Note to company: Don't reply with your standard quote - you don't care about customer satisfaction.

I liked how fast Luna Flooring could get the job done for me. I had them install carpet in my home. Their sales guy came and showed us some samples but then I had to know my stuff because the pricing was all hidden. I wasn’t given a complete rundown of what all of each individual costs were. The sales guy just told me the flat bottom line price to which I said that I didn't wanna pay that much. He was then able to knock $1500 off the price without even batting an eye. He quoted me at $4,000 for $2,500. If it was that price, he should have just given that to me up front.

We had several price quotes for replacement of our flooring. We had hardwood, tile and carpet. We came up with a priority list of 1-durable for our 3 large dogs. 2-similar to the existing wood (staircase, French doors, baseboards etc). And 3-value. We decided on Luna as our salesman was specific to say that the luxury vinyl we went with would, “never be scratched by our dogs”. This would be the primary issue of our displeasure. List of grievances:

I'm in the design business so I know what I want. I just called Luna Flooring and got a carpet and plank flooring from them. For the carpet in the bedrooms, I just needed an update. Before, I had a cream color and it was hideous, and I couldn't stand it so I chose something, a little darker, a little more gray-ish brown. I got the carpet done so far in two rooms and I liked it. For the basement, my flooring needed to be redone. I didn't wanna go completely gray because everything's gray nowadays. I picked one that had a nice mix of brown and gray. This coming week, I'm getting my basement done with the final plank flooring. The installation team was fantastic. They were prompt, they got the work done and they were very neat and clean. They were really nice and they did a really good job. Everything's been fine so far. Hopefully, the basement goes as smoothly and we'll be all set.

I wanted the carpet out of here because they hold too much dust. I looked at about three companies but Luna had been around for a long time, and I know they couldn’t do me wrong so I went with them and had them install pinewood laminate in my master bedroom, my living room and I had tiles put in my kitchen. The pinewood laminate is beautiful and I like it. It just stands out. It makes the rooms, my furniture look better. It’s easy to clean but I got to find the type of wax to put on it to make it really shine. The installation experience and the guys that did the flooring were great. They took their time and did it right, and they did it all in one day with just two guys.

Luna's sales rep did a really great job explaining the product, and then her sales manager did a very good job of negotiating the price. And then, the thing that sealed the deal was the timeliness of the installation. The installers did a great job. When they first got here, they had me meet them at the truck and confirm it was my carpet. Once they were done, they showed me around, had me confirm everything. The carpet was installed in three or four hours at the most and it all went very smoothly. The gentlemen were very respectful. They moved the furniture and moved it back in when they were done. They had me go in and look at everything and they cleaned up nicely. We were looking for something very soft and that's what we got. It's very nice and comfortable. We got a neutral tone color which matched potential wall colors. I love it. It's fantastic.

I had Luna Flooring install a carpet in the basement and upstairs in the master bedroom and hallway. The price was very good. I felt comfortable with the salesman, the price that they quoted which - was good for square-foot, and the timeframe in which they could do it. Perhaps they could could do online rather than have somebody come out to the house. I know that’s part of the customization, but just more options to quote and price online. But the installers did a great job. They were amazingly personable, professional and very helpful. That was the best part of the whole process. The project took 9 or 10 hours over two different days.

We've considered a few flooring companies and Luna's cost was a little more than the others but close. We had laminate flooring in most of the house, picked up the carpeting, and we had tile on the dining area and the walk-in closet. The job was really good and the only problem I have is they were supposed to put oak quarter round around the dining area and the walk-in closet but they put a gray quarter round there instead. It’s in the contract that they were gonna put oak quarter round and that was supposed to be around the whole house. The part that they put it on looks great but the part where they put the gray looks like a real eyesore. It really ripped the look of the house. I called them last week but I haven’t heard from anybody since then. They don’t seem too anxious to resolve it. So, I’m dissatisfied at this point and I’ll be very dissatisfied if they leave it be.

We needed to get out flooring done quick and I figured Luna Flooring would be the fastest. The rep came to my home, then we went over pricing and samples and the installers were able to come out the next day. The carpet is nice. We needed it for a flight of stairs so we didn’t need to go with the highest grade. We went somewhere in the middle and the pricing was affordable for the area that we needed it done. I was very satisfied.

Previously, I used Luna's services for carpeting in my great room. I decided that when that wore out that I wanted to go with a hard surface instead. I have a friend at work who did her floor through Luna and she recommended Luna. I was looking for a flooring company and with the other places, I would just get the product and then I would have to install it myself. With Luna, they were fair the last time I got them for carpet. When I decided to go back to them, they were running a special wherein I would pay for the product for 1 room and I would pay $50 for each additional room. Since I was doing the majority of the house, it was a good time to go with Luna.

Growing up in Chicagoland Area, Luna Flooring's promotions have been on for the last 30 years. Their representative called me three times because they double-booked there. I told him what colors what I wanted. He had samples inside his car, brought three samples in, my wife picked what she wanted out, wrote it up and the guy was out of here within 20 minutes. I had the stairs done in the entryway and one going downstairs to the family room which took two hours. One guy did it and he did excellent work.

We contact Luna for carpet in our bedrooms. The sale person was good. They scheduled for our carpet to be installed a week out. Upon arrival they didn't have to correct carpet. We contacted customer service right after they apologized, and lowered the price. At first we we going to go with someone else, they promised they would get the job done. They rescheduled another appointment a week out. The day has came, however this time they had the right carpet, boy was I happy... Until they said they don't have enough carpet! What is wrong with Luna! I can't deal with them. I will post negative comments everywhere about them, and tell everyone how they are lack of quality and service. All I want is my carpet! I would give them zero stars!

I would recommend Luna Flooring to friends and family, if it’s necessary. I went with them because of the price. The hardwood floor I had them install at home is fantastic and meets my expectations. Also, the staff that went to do the job did a good job and were professionals. They were nice and clean. And they matched what I had in the house already, and that really come up across.

Sales rep was good. Installation of carpet went well. Installation of vinyl planks was okay until I noticed buckling in the planks. Now I can't get anybody out here to fix it. I had an appointment for repairs and they never showed up so then I had another appointment and they never showed up. I'd say that's pretty bad business.

My brother had Luna one time, and another friend of mine had them. They had good results so I decided to give it a try. The rep's name is Matt and he did a good job. He brought the options in from the car and took his time for every one of them. I got wall-to-wall carpeting and I got a small entryway of planking. The installation people were great. I bought the best carpeting and the best of my padding. I'm still amazed by it.

I had a good experience with Luna Flooring when I had them put a laminate flooring in my living room, hallway and two bedrooms.

I got laminate vinyl planks from Luna Flooring. I saw a neighbor with a similar flooring and just really liked the way it looked. The installers worked my whole first floor in one day. They came first thing in the morning and completed between 5:00 and 6:00 PM. They exceeded expectation and I'm enjoying my new floor. I just use our dry soft mop and then go over the flooring with a Swiffer. The flooring is much better than the gross carpeting that was there before.

Luna Flooring has good reputation and price so we got the oak floors from them. We liked the look and the durability, and we had it installed in our four rooms and the stairs. The installation took three days and it went very smoothly. They were here on time, always very promptly and they worked extremely hard although we have large rooms and quite the challenge was the stairs in the landing. The first two days there were three people and the last day, there were two people and they did the stairs. I love the way the floor looks and everything was done with the minimum amount of fuss and inconvenience to us, considering the amount of space that had to be uprooted. And I have very elderly people in the house as well as a child. One of the days, it was raining all day and even with that, there was minimum amount of dirt. I cannot compliment them enough on their work.

We have woods for 18 years and our daughter is getting married in May, so we wanted to update the house. We got carpet installed through Luna. We went with the lower cost. We already had the carpet picked out from another company but they gave us a better price. We knew the installers made a mistake upstairs when we looked before they left. We were surprised because they were here so long but they took care of that mistake right then and there as opposed to saying they had to come back. It was impressive to us. It took them another half hour to fix that after a very long day.

I had room carpeting installed everywhere and went with Luna based on the ease of the installation and the reasonable price. The workers were very quick. The flooring has met my expectations and I would recommend it.

I had carpet and then I had just in one area some vinyl planking. I called a bunch of different places but Luna was the one who could do it in the time table I needed it done. The flooring looks nice. Those installation guys were awesome. They didn’t even take breaks. They worked like I've never seen people work before and my husband was so impressed. The salesperson Vincent was totally awesome too. The experience was great from start to finish. Everything came on time.

Luna Flooring did a good job. I got some oak flooring on the stairs and upstairs hallway, and carpeted four bedrooms. The prices were good and the samples the reps showed me were of good quality. Everything about the installation went fine. The carpeting went in in one day, and the wood went in in a day and a half. We upgraded because we're putting my daughter's house up for sale. It sold the first day it was listed, so it worked good. Also, we got more than the asking price so I was happy with it.

Luna Flooring was good and we would use them again. We chose them because of the quality of the carpet and the timing of when they were available to put it in. We wanted white and there were four different whites we could pick from. We ended up picking the most expensive and the nicest one and the installation went fine. Give them a try.

LUNA has horrible customer service and follow up. They attribute any issues with your flooring to SITE issues which means that is will not be covered under the warranty. It's been 2-3 years of back and forth and our hardwood flooring issue still not resolved. We are experience gaping in our wood flooring and they are attributing it to humidity. When we purchased the floors, we were never told that we should purchase a humidifier. We were also told by their inspector that the wood species is not good in certain environments, another thing LUNA failed to disclose. STAY AWAY FROM THIS COMPANY! THEY DO NOT CARE ABOUT THE CUSTOMERS.

I had carpets installed by Luna in bedrooms, closets, the stairs and the hallway of my home. Their guy came out in he was awesome and I liked the color of their carpet. I also had a good experience during the installation. Thus far, the carpet has met my expectations.

Luna Flooring did my bottom floor with the wood-like floor and I had them install a carpet this time. And so, I got the upstairs and the stairs covered. Their reps were very civilized. They came in, did the work and did it to my liking. And during the contract negotiations, everything went smoothly. The overall quality of the flooring is great. I'd definitely recommend Luna Flooring.

I've used Luna Flooring three times. I considered them before the first time, and I was satisfied, so I kept using them. A person comes out and does the measurement. I've had a couple of different gentlemen and they're very personable. The installers have all been great too. They work hard, do the edging really well and don't ever leave a mess. Every room has furniture in it, so they make sure they move the furniture from one side, move it over back on the new floor and they have never scratched it. I get 3/4" hardwood, so it's very durable and it stays nice and shiny. It holds up well to traffic and some of the first ones still look brand new. I keep on taking the same flooring and same color each time, so I must be I'm satisfied with it. Also, the price has always been very good and reasonable. Luna Flooring does a good job and I would recommend them.

I looked at Home Depot and a couple other places, and Luna Flooring had the best service for what I was willing to spend. I had them install a carpet in the stairway and hallway at my home. I picked this carpet because of its color and durability. The installation was very good. One person came to measure. It was a tricky install because I have a very old house. The measurements were done perfectly and the install was very quick and easy.

I had Luna Flooring install vinyl flooring in our home. I only did one room because I wanted to do the basement, but the basement was too expensive to include on that installation. I considered several brands before but I chose Luna because of the commercial that I saw on TV. They were advertised at $99 for an additional room but when their rep gave me the quote, it was almost $13,000 which was ridiculous. But I wanted the product that she showed me. It was the color and the texture that I wanted for my flooring, and I went ahead and got it installed.

I've used Luna before. Then I've had them do a carpet in the upper level bedroom. The customer service rep that came out was great. He listened to what I wanted, and with the same color of the carpet. He was able to find that carpet again even though there wasn’t a stock at that time. And then, when the contractors came out, I didn’t know they were up there working. So, they did very well. They were in and out in three hours. The quality of work was excellent and the cost was reasonable.

Initially, I was going to do the whole flooring job myself but once I figured out the material and the warranty, I figured that it might be worthwhile paying the extra money to go with Luna. I was told not to do laminate because the water will pull up wood later on. Also, some things are going to take some wear and tear. I figured I'd go with vinyl, considering the thickness. I had it installed in the kitchen and in the dining room, and that was fine. The problem was that I found out after the fact that there was a defect. They had put underlayment down in the dining room and I don’t know if one spot wasn’t hacked down right but when you walked over it, you could feel it moving underneath. That aside, they did a beautiful job. So I don’t understand why those guys screwed up.

Updated on 03/19/2019: Update from last night's post*** Didn’t hear from Luna today either so I decided to call customer service for the last time before taking further action. I was finally able to get into contact with the supervisor James who was the original person who gave me the deal. When I questioned him regarding getting my entire refund James placed me on hold and returned two min later and told me "per Ernesto in cancellation Dept, my refund will be mailed on March 22nd." I thanked James and told him I was sorry that we could not do business due to the several communication problems and I was no longer wanting carpet. I will give it a few days to receive the check if not I will go with further actions and more reviews. Prayerfully Ernesto and James are men of their words. Let’s see if they really resolve customer issues.

I had carpet installed by Luna Flooring. I liked their pricing, timing and their pink carpet. That carpet was part of a package that was available to be installed right away too. Since getting it, I've been happy with the product.

The only thing that I don't like about Luna Flooring is that they don't give anybody a chance to look around, so they should be the last people that somebody should even consider if they're getting flooring. One of the persons came in probably last summer and we just started looking. I had to take the deal that day or not take it at all. So, I have no idea whether I got a good deal or not. Other than that, the flooring we got from them met my expectations. We had carpet and luxury vinyl tiles installed in the kitchen, living room, hallway, and three bedrooms. I chose those products since I have a dog and so far, I like the durability and the way they look. They're easy to clean too.

I liked the color, style and price of Luna's product. I had them install carpeting in my room. Everybody whom I interacted with was very professional. The sales rep who helped me pick out the carpet was very nice. He explained everything and made sure that it was what I really wanted. I also had a good experience during installation. Their guys were very professional and did the job quicker than I thought.

Luna's salesman was very knowledgeable and his price was on target. He wasn't a hard sell and I was very happy wit him. I had them install luxury vinyl flooring in my family room and hallway and everything went well. However, I would have liked to get a couple of extra pieces that they were opening in the event that I have any damage. They cleaned up too well and took everything. Still, everything has been fine.

I had Luna Flooring install carpet in my home. The first two times, they installed it in my bedroom and the stairs. The installation was great and I liked the color of what they put in. Their reps were very helpful and pleasant. They were on time and I couldn't have asked for better help.

I saw Luna’s commercial on TV and they had a good deal where you pay for one and you get the other floor for 50 bucks. I called them and the guy came out and gave me a good price. I was happy with it so I thought of going with them instead of calling other people. I was very busy and I didn’t have time to have people come to my house. However, Luna should have the salesman bring samples when they come to your house. Home Depot has wood samples. I don’t want them to have a book because you can't lay a book down on the floor. I was kinda ticked off about the guy. I was gonna buy a floor from them and he told me to go to Home Depot for samples. Nevertheless, it was a fair deal and I told them to put the floors in.

I liked Luna’s advertisement and I had them install laminate flooring in my den. The experience was great. I was notified ahead of time that they would come and I moved some things out. They left no debris. Within two hours they had moved what furniture is out and was putting in the new flooring. If I went in there and asked questions, they answered them. One of the questions was around the edging and he said to give the floor time because it contracts. If it doesn’t have room to contract, it will buckle which was why they put the edging down on the floor. They were very nice and when they first came in, they checked to make sure everything was paid for, and it was all good. I have no complaints.

We had looked around for flooring brands, but Luna Flooring has good price and the quality of their products is very good. They could also do the job quickly. The installers were excellent. They installed hardwood flooring in the kitchen and family room, and carpet in the living room, bedrooms, hallway and rest of the house. When they left, it was clean. They also moved the furniture like they were supposed to. The new carpeting makes everything look new. So, everything went great.

We recently purchase carpet from Luna. We are very satisfied with the comfort and quality of the new carpet. I feel like we paid a good price for what we got. The customer service was good and the workers were fast.

I had the majority of the house redone and I had Luna Flooring install carpet for me. I used them before and I had a good experience. This time, I needed to upgrade and make our carpet look nicer as we were putting the house in the market. The new flooring is great and we sold the house. The carpet helped us do that.

My consultation with Luna went well. There wasn't a lot of selection especially for carpets in terms of color. There are only one or two colors in each grade of carpet that I could select from. For the hardwood floor however, we already had some hardwood throughout our home. Luna has the same one we have. I was very particular with what I wanted, so that worked out fine. We had them install the carpeting and hardwood in our home. They put the carpeting in a few weeks ago and I'm having them come to install some more today. This time, I'm doing more of a plush type.

My sister had used Luna Flooring and I decided to purchase laminate flooring and carpeting from them. Luna did the installation in the house and it went very well. We had them do seven rooms and it looked good when they finished.

I greatly appreciate all of the people from Luna Flooring. Their salesperson, Michael, worked with me. The ones who came to do my flooring were very respectful, and they did a very wonderful job. It was a very good experience being around them. Luna is a company that accommodates all aspects of life. Whether you are poor or very rich, they'll accommodate you. And that is something so very good for nobody is left out. I will recommend them to friends, relatives, and even strangers.

We had carpets done through Luna because my sister-in-law had a good experience with them. But the sales representative from Luna seemed like in a hurry. He gave us a good deal but he didn’t really spend as much time as I think he should have. He should have spent more time with clients and try to answer more questions. But our floor looks nice and I'm happy with it. The installation team was awesome. They were in and out, and were also very nice. They basically stayed until the job was done and asked me if everything looks okay. I enjoyed the installation team.

Luna Flooring's cost was much better than another company. I had a carpet installed in three bedrooms and I really like the quality and color. I also really liked the salesperson. I did not feel pressured and I felt like he gave me the best deal, and he was able to give me a carpet that was similar to what I already had. The installers cleaned up after themselves and they were very professional and punctual.

Luna was the one that meet the appointment faster. They got the fastest service and everybody was very professional and always on top of everything. I like that. I really like their sales rep. He was very nice and sincere.

I will recommend Luna Flooring to a friend. They did something in my mother-in-law’s house and I thought they were good. I had them install laminate floor in my basement. The cost was comparable to some other ones, and I like the way it looks. I was pleased with the service. The installers and the salesman that came out were very good.

When estimator came to house they showed us Mohawk flooring samples and then installed a different Armstrong oak hardwood that does not match close to my other flooring. Not happy at all. No I am stuck with flooring that does not match. How can you show one flooring at consultation and then install another.

I had Luna Flooring do my carpeting for the living room. The sales guy, Greg, was very helpful. But the carpet was scheduled to be put in on a Saturday, and I waited and waited and nobody showed up. So finally I picked the phone up and called, and during that conversation we came to find out they weren’t coming that Saturday. I was not contacted and my morning was shut. But it was scheduled the following week, during the week of which I took off of work. It worked out wonderfully.

My sister recommended Luna to me and got them to do the re-carpeting for three bedrooms and the stairs. The representative was very knowledgeable about the product, and he brought in many samples. I picked the upgraded padding and carpeting, so I needed something that would be durable and comfortable at the same time, based on the level and protection of the padding, as well as the protection of the carpet. I see a little piece hanging out on the side on my stairs. I don't wanna cut it, so I'm gonna call Luna so they can have this person come back out and assess it. But the carpet has met my expectations so far.

We’ve done carpet with Luna a couple of years ago and now we had luxury vinyl floors put in a combo kitchen and the hallway. The salesperson who came out was fabulous, made sure that we got a great deal, and worked within our budget. Our installer was fantastic too. He was very courteous, respectful, and really quick. He was a really nice man. Then, I was supposed to have a balance due at time of delivery. For some odd reason, paperwork got messed up, and it showed no money was due. And because that was what showed, the installer wouldn’t take money. I’ve been trying for over a month and a half now to get them that money but they will not send me a statement. I owe them $1,000 and it’s like they don’t wanna collect it.

They install a totally different quality carpet, not even close to the samples they show us. Later they send a person who’s agree with us but not leaving nothing in writing not even a card with his name on. When we call the customer service they give us another version of the representative visit. Try to call them for days with no answers; totally unhappy, frustrated and feeling ripped off.

We liked Luna's pricing, and timing, and we had them install carpet and padding. Their representatives were very accommodating. They communicated well with each other and with us. We’re happy with the install.

We like the cost Luna gave us and the carpet installed throughout the whole home was great. However, they apparently use third-party installers and it was a horrible experience. They hit my basketball hoop and Luna refused to pay for it. I will be taking them to court. They had me sign a form that they were gonna cover the cost to fix the basketball hoop, and that if I agreed to it, then I couldn’t trash their name, go on social media and trash them, or try and sue them. I signed the form and sent it back to them, and then they called me and said they were not paying me. They have the worst customer service in the world.

Luna luxury vinyl was installed on the whole floor space of our house, particularly in the living room, kitchen, bathroom, and bedrooms. When the guys came to do the installation, it went well. The flooring is great and its durability and water resistance are my favorite features. I love my new flooring.

A few months after installing the carpet on two floors bumps started to appear. It got bigger and bigger especially around the doors areas. Luna came and fixed it. Then, stains started to appear in two different rooms on two different levels. It was the same type and color. I have no pets or children. It’s only my husband and I. It’s not a high traffic areas plus we don’t wear shoes in the house. I called them again. They came, got some pictures and said that it might be a production problem and they will talk to the higher management. They disappeared and stopped responding to my calls. Also the carpet started to sag and show more bumps again. Simply what I got is a sagging stained carpet and Luna decided to ignore my calls.

Luna Flooring was my first go-to place. I have used them in the past and this time, I had them install carpets in my bedrooms. The quality is very good. I switched from wood back to carpet, and the carpet is a little bit more comfortable and cozy.

Carl, the gentleman from Luna Flooring, came out and helped me but didn’t have a whole lot of samples. When I finally picked a sample, Carl pulled it up on his little computer, and they didn’t have it. Then the process started all over again. I didn’t think I was too difficult in picking a color. I didn’t want a vibrant red or anything like that. I wanted a mushroom color. So, I was a little disappointed in the samples because he only had a couple. But that was okay. Maybe if they did a little more intake information, they would have some clue as to what samples to bring people.

I had Luna put a rug in the kitchen and three weeks prior to this house, I did my other house. So, within a month's time, I did both my houses. Walking on the flooring feels good. And Luna gave me a better deal. Their prices were good. Even though it was supposed to be a certain price, I told the representative that I would do it myself because I couldn't afford it and he made it happen. I recommended a couple of people to Luna. I had the best experience with them. Last year, I used Empire and I didn't have a good experience at all with them. Luna was awesome. They came in and did their work. They were very friendly, and I liked that.

We had Empire install carpet about 8 years ago and the experience was so positive, we decided to go with Luna for tile flooring. The sales rep was fantastic. He suspected we had asbestos tile currently downstairs and he nailed it because once the guys arrived to put in the tile, they noticed immediately that it was asbestos. So once we had the asbestos dealt with, we contacted Luna to reschedule the new flooring. This took 2 weeks, while we lived with all our crap piled in two rooms upstairs. I had to threaten to cancel the order if we couldn’t schedule it ASAP. So finally we are on the schedule. This is a HUGE job. Over 800 square feet that had to be tiled, grouted and sealed.

I was looking for the cheapest flooring price so I considered Luna, Empire, and a couple of other places. Luna had the most reasonable cost and until now, I haven't really found anybody able to beat my price that they gave me for what they did for me. They also installed two days later. I had carpet and the ceramic bathroom floor. How they put it in looks like wood but it's not since it snaps in. I got the lifetime carpet. Overall, I like the color and quality of the flooring. I even like the people who came and did the service. I would recommend Luna in a heartbeat.

I had some tile and some carpet done by Luna in two separate deals. The carpet was done on my stairs and my upstairs bedroom and hallway, and it went flawless. The tile was done on my entrance way to the front door and the entrance way to the garage, and it was a fiasco. The installers didn’t know what they were doing, and they didn’t wanna do what they were supposed to. We had to have the tile reinstalled, and it was a pain trying to get through the customer service of Luna. We had to make six different phone calls, and we had to get nasty with them before they would even talk to us. We threatened to pull the credit card payment, and that was when they decided they should take care of it. The flooring is great, but their customer service is no good. All they did was lie to us and try to put us off, so they need to fix their customer service.

The customer service for this company is terrible. I've had my appointments canceled twice by them. One was due to weather (which is understandable). But the second I was told is due to a vehicle issue. Now I've been waiting for carpet for one room only for almost two weeks now. I have furniture piled up in my dining room and living room for the installation. I am scheduling other repairs in these rooms as well which require me to change every time my carpet installation is changed. I am losing wages every time I take off for an installation as well. I've spoken to 3 different people today about this and wanted to reschedule and receive a discount because of the inconvenience this is causing us. Being told I would receive only $50 is unacceptable but I'm not going to argue with another customer service rep over the phone because it makes no difference to them. It's not their problem!!! So I'll do that here.

Luna Flooring had the best reviews. We had them install carpets in our two bedrooms and a hallway. The installation went very well. The guys worked the entire time they got here and didn’t stop till it was done. The carpet’s fine. It feels good under my feet and we like the color we chose.

I got some carpet from Luna Flooring for my den and the living room. I considered other brands but they weren't in the price range and the timeframe that I needed it done. Luna got it done pretty quick. From the moment that I made the appointment to when they came by and measured, everything was good.

I had tile flooring installed by Luna in a hallway in my home. They did a great presentation and gave me the best price. The installation went okay and the flooring has met my expectations.

Last December Luna put up some bedroom flooring upstairs. They came back to repair it because my radiator leaked on it and lifted up some of the boards. I love Luna. They are fantastic company. They’ve always done a good job for me and then they would call me when I needed some tiles. I called Dave Walsh from Luna and he called that afternoon. I picked out the tiles and he delivered it the next day. Dave was the one who did my bathroom and he did a good job. So I thought of him when I needed those tiles for my kitchen and my bedroom upstairs. So it was very nice of him to sell them to me with my contractor. I would recommend Luna to anybody. They’re very efficient and clean up after themselves.

Updated on 01/24/2019: Followup review. Over a month AFTER THEY CANCELLED THE CONTRACT I GET MY REFUND FOR DEPOSIT only because I called in and found out they canceled it NOT BY ME. I set up my appointment and signed a contract on Dec 6th 2018. On Dec 18th Luna canceled my order without acknowledgment to my the client. My contract stated start date for project on the paperwork when signed and deposit given. If I wouldn't have called in to add 2 more rooms for carpet they never would have refunded my deposit. Contract states can cancel within 3 days, meaning I have to cancel it. Instead they did 12 days after. Employees tell people 30 days can get refunded and cancel a contract. I signed the verbally told portion of the contract, employee skipped over 2 full pages to be signed where it states the actual amount of time to cancel for refund.

My experience with Luna Flooring went well. The representative came out, she showed me lots of samples and I selected the laminate flooring. I had it done in the living room, dining room, kitchen and bath. The crew that came in to do the installation got it all done in one day, which I was happy with. The only thing was that when it was all installed, the floor was so dusty 'cause of the residue on the product. Other than that, it looks beautiful and I’m very satisfied with it.

Job still not complete. Dec 5th installation still has issues as of January 21st- with no resolution in sight. Have spoken to 6 different managers- all promising to be the one to resolve issue... Have taken 7 days off work only to have the installers no show or poor craftsmanship- nails are coming through top of flooring in every room transition between vinyl and carpet, most recent outcome was recommendation to upgrade materials... This experience has left me in tears, extremely stressed, and affecting my job due to how much time I have had to take off work. Oh and I have a damaged stove and refrigerator- stove was “fixed” by manipulating the metal! For sure to share my story with all!!

Salesperson arrived my home and asked me why she was here? When I called for my "free in home estimate", I was very specific. Whole house, carpet up, vinyl down. She said they told her a bedroom. She said we had to sign a contract in order to get the estimate, but could cancel any time, even after the 3 days. I was clear that we were getting other estimates. We went with the estimate we got the following night, so I called Luna to cancel. I was transferred to a number after speaking with someone to finalize the cancellation. After a long wait, I was sent to a voicemail. I called back and was sent to Claire (sales manager) at the Northlake IL office. She argued with me about the cancellation and clearly did not want to cancel it.

We had a salesperson come out for an estimate. He gave us 55% off but we had to sign a contract that day. He said we could cancel at any time and that he would price match and told us to get as many other estimates as possible. We got some more estimates and tried to contact salesman numerous times to get price match and more information on the carpet we picked. Salesman never returned calls so we called corporate and got transferred numerous times. We finally canceled by asking for a supervisor from customer service (after leaving numerous messages with the cancellation dept but they also never called us back) but they refused to send us an email confirming the cancellation. All around the worst customer service I have ever dealt with.

The new carpeting installed by Luna Flooring in the 3 bedrooms in my home in Waukegan, Illinois has met my expectations. Luna has competitive pricing and I also like the timeframe as to which they did the installation. It was very quick and the process was very simple and easy. Also, the color of the carpet was perfect for what I was doing.

I would recommend Luna Flooring. We used them six and a half years ago when we bought our house. We had carpet put in. I had heard them advertised on TV. So, we were a repeat customer. This time, we had them put in some carpet in two large rooms and a stairwell. The saleswoman that came to the house was excellent, really informative, and really kept her time.

Paid deposit, after sales came down to half off if we would do next day install. HALF OFF. How much wiggle room do they have? Next day we had afternoon time. At 2.00 P.M. No call after they put in call to installer. Canceled BUT their cancellation department never picks up to get refund. Called numerous times and wait over 10 minutes. Have done business with Luna numerous times. BEWARE! Going to BBB.

I wanted to compare Empire Today versus Luna, and I soon found out through the representative that Empire Today was affiliated with Luna. So, I decided to go with it. They had fair prices and they had the exact flooring that I was looking for. I had the flooring installed in five rooms in our home. It was able to go in bathrooms and kitchen where there is a lot of water. I liked that it had the hardwood look, but it was durable enough. I liked that it was pet-friendly, too. I have a dog and a cat, so scratching was a concern for me. They really offered the desired look that I was going for. I liked the gray, kinda slatey, wood look that would match my house perfectly.

I got wood flooring in our living room and hall and carpeting for three bedrooms from Luna and I really like what I got. They are very pretty. I like the texture and color of the carpet. It's very comfy. As a matter of fact, I've got a picture of my grandson passed out on the carpet. I have a completely different look in my house. I've never had good flooring in and the flooring from Luna makes everything stand out. It made the living room look great. It took the installers 2 days to put the flooring down and then they put the carpet. They were very quick, very polite and they cleaned up after themselves. I would recommend them.

I had hardwood floors installed in my hallway, living room, dining and master bedroom through Luna Flooring. We have a design that my wife and I liked, and we decided that laminate was less expensive than hardwood. We went with Luna because the other company didn't have it all together. Luna did an excellent job in installation.

A friend of mine had something done through Luna Flooring, and I had seen that the job they did looked good. We purchased carpet from them and we like the color. It's also comfortable and easy to clean. Luna did one good job, and I enjoyed it.

We needed the carpeting done before Christmas, and it was the early part of December already. But Luna could get it done right away so we got them to do the carpet in the living room, dining room, and a hallway. The installers were fantastic. Two guys came in and started working. They knew exactly what the other guy was going to do, so they were in and out fairly quickly. It was just unbelievable how efficient they were between the two of them. I've never seen two guys like that working together that did good. Compared to my old carpet, Luna put a larger padding in it, and it's a lot softer, walking on it. Also, it has stain resistance. We got a fair number of pets, so we were looking for something that really would take the beating. Overall, it was a very good experience.

I saw an advertisement on TV saying that Luna Flooring had 70% off. I thought it was a great opportunity so I had a sales rep come to our home and measure. Thereafter, I had them install a Berber loop carpet in our family room. Their sales rep was very professional and she knew her job. She was a pleasure to talk to. Similarly, the gentlemen who were here for the installation were very nice and always willing to do whatever. We were still trying to get some things out of the one room downstairs next to the family room and they were very helpful. Overall, I had an excellent experience with the company.

So disappointed. Be aware that the salespeople who come into your homes have no idea how to thoroughly check your floors for installation issues, at least the one who came to our home in NW Indiana didn't. They are looking for the sale. Plus he told us he could smell mold in our carpets, which was untrue and nothing was glued down. Also be aware that Empire bought Luna, so they are the same company operating separately. We read bad reviews and should have taken the advise of other consumers, but we didn't.

After getting a quote from Empire, we decided to get one from Luna. The salesman from Luna originally quoted me several hundred dollars more than Empire. Luna has a 110% price match guarantee, which the Luna salesman informed me of. He agreed to beat Empires price by $150. Sounds great, right? Not so fast... The catch was I had to commit and put a deposit down on the spot. If I didn’t, the price wouldn’t be good as soon as he left my home. What?? Do you have a price match policy or not? It shouldn’t matter if I decide now or in a day. I was pretty sure I wanted to go with his quote, but my husband was running late and couldn’t be home for the quote, so I wanted to talk to him about it after he got home. The salesman copped an attitude and left in a hurry without leaving me any info about the quote or his card!

I was pleased with Luna Flooring. The whole thing was great. When the Luna estimator came, she had the same tools that the other team did as far as the little sketch pad that measured the room but she was able to show samples, price it out right on the spot and then schedule the install within an hour, which was awesome. All the paperwork was brought to us too. It was nice and I was surprised at how quickly that went. Having the samples in the light of the house was super nice too. It was very beneficial. The lady from Luna was much more helpful in planning the thing and that made it easy to go with her instead of the other guys that came out.

I heard about a good report from other people who had used Luna Flooring before and I had them install some carpet in my bedroom. Everything was smooth. The guy came over, took the measurements and then we set up the date for when they were gonna come and install my carpet. He made me feel comfortable. The installers. Miguel and his buddy, were really good too. They came out where they did everything. If I had any questions they answered them. From the first representative to the guy that did the install, they did a wonderful job.

I liked the price of Luna Flooring's products. They were the least expensive option. I had them install carpeting in the kitchen of my home. They were able to work with us and scheduling was easy. The installation was good as well and their guys were quick and efficient. Thus far, I'm pretty satisfied and I like the look and style of the flooring I got.

In October of 2017, I had Luna install laminate flooring in the first floor of my home. That included the living room, dining room, kitchen, hallway, 2 closets and master bedroom. The salesman was fantastic and very helpful. The installers were also very professional and completed the project in one day when I was told it would be 2 days. I was very grateful for this. I noticed almost immediately, where the hardwood panels meet, they were lifted slightly in some areas.

We had Luna Flooring put in a rug about a year ago and they called us up and said that we ca get a $250 credit for letting them do a home estimate. We ended up going with the vinyl flooring and they had it in stock in the warehouse, so they said that they could give it to us for a certain price. But when we asked them about it, they said they couldn't give us that price now and they couldn't give us $250 off. We had to put a subfloor in, so we asked if they could put the credit towards that. They told us that they already put the credit in my account, but they didn't. Other than that, the installation they did of the vinyl flooring in our bedroom was good.

We got one quote from other brand and it was about $600 more than Luna. The price was pretty much the factor in going with them. Luna Flooring installed carpet on the stairs, a couple of bedrooms, and hallway in our home. It was an upgrade all the way round. I was happy with the salesman and then the service altogether was done well.

We got the waterproof-type vinyl installed in the kitchen. The salesperson who came here was the reason we purchased flooring from Luna but they promised they were gonna do things that the installer said was impossible to do. So the salesperson should be a little more knowledgeable about what really goes into putting down a floor. Otherwise, he did fine. The installer, on the other hand, was very good. He was very meticulous and did a wonderful job. The floor actually looks better than I thought it was gonna look. It's great.

I had Luna Flooring install the carpet right before Thanksgiving in the great room, the living room, the dining room, the two staircases and a lower hallway. At the time, they were having a sale and I wanted to take advantage of that. The gentleman who came out acted like he was hurried, and I asked him if he had some place to go. He said sorry and that he was going a little bit faster than he should. He slowed down, we talked and I got the color and the carpet that I wanted. The installers were very professional and efficient in installing the carpet, moving the furniture and putting it back where it needed to go. When I ordered the carpeting padding for the lower hallway after that, I didn't know about the basement so I had to wait a couple of days for them to get the other correct padding for the lower hallway. They came back and did it. They took care of it very quickly and I'm happy with it.

I've been in the house for 10 years, so it was time to upgrade and I did some remodeling. After considering companies, it was convenient for me to go ahead with Luna. I liked the way the color looks on the samples. I had hardwood installed in my living room and dining room, and another one in my master bedroom. I had panels installed in my family room and also in the bathroom. Then I had carpet installed in my bedroom and in my basement. I had a lot done and the first installation went well. However, the screen door got unlocked in a way during the second installation so I wasn’t able to close it. No one expedited the situation to resolve it so I had to do it myself and that was the only issue I had.

I had a fantastic experience with Luna. We have a big house and we’ve had so many different flooring companies put things in over the years. I haven’t gone with Luna yet and I kept seeing their advertisements on TV so I tried them. They installed carpet and new flooring on our family room and another room downstairs, our laundry room, and the hallway. I was pleased with the quality products and the service as well as price were great. Luna was awesome.

Our two bedrooms were installed with carpets and luxury vinyl was put in the kitchen area. I like that the flooring is waterproof. We liked the price of Luna Flooring. Their selection was okay. They were standard colors, but there could have been more. The guys who did the luxury vinyl did a great job. But I was not as thrilled with the guys who did the carpet. The gentleman that came in rushed through the walk-through. And when I found an area that I wasn’t happy with, he was refusing to fix it until I insisted. There was a step-up into the bedroom and the excess carpet was covering the curve of the step. Everybody was installing and I was in the sunroom kind of looking through a window just so I would be out of the way, but I could see that the carpet where it’s supposed to be tucked under that lift was hanging. I put my hand under there and I could feel where it wasn’t stapled. Half of it was stapled and the other half wasn’t.

The Luna salesperson brought in several products for me to match up my existing hardwood floors. I have an existing floor so my choices were limited. I originally picked a higher-priced floor, but then I told the salesperson that I don't know what was under the rug, so he asked if he could lift it. When he lifted it, he found that I had particle board. So, they had to change how it was installed, which changed the product. At that point, the prices changed. I was supposed to get 300 off if I bought over a certain amount, but I was never sure that it was applied. But when I asked the salesperson, he assured me that it was applied, but I never saw it. So it would be helpful if they could make that clearer.

Luna installed laminate flooring in my bathroom and I liked it and its color. The rep was wonderful and he presented himself very well. He explained the product and the process and he was on top of everything. He was very fast and he got the people in and out. Also, the team who installed the flooring did a great job and they finished up all four bedrooms the week before Thanksgiving.

Luna Flooring is affordable and amazing. Sears is too expensive so we decided not to go with them, and then Luna had 70% off on the floors. Their price was amazing. So, they installed some carpets in the main area, on the stairs, and on the hallway upstairs, and then the wood floors. They were very organized, nice, professional, and efficient. They had some issues but they closed it up very quickly. They cleaned the house afterwards too, which was nice. We had very pleasant interactions. The floors are great and the comfort is my favorite feature.

I got estimates from different places and a couple of other companies didn’t have the exact shade that I wanted in the wood. I liked the color at Luna Flooring and I had them install laminate in the kitchen, living room, hallway and bedroom. I’m still getting used to it because I had wall-to-wall carpeting before. Two people came for the installation and they knew what they were doing but the leader’s helper broke a Japanese doll that I had. Nevertheless, I've called a couple of neighbors and I told them how amazing the flooring looks. They said they were gonna contact Luna.

My daughter and son-in-law recommended Luna Flooring, and I had them install carpeting in our living room. The salesman and the installers were good. It was a very positive experience.

Luna Flooring's price and quickness of installation were better compared to the other brands. We had them install carpeting in the bedroom and stairs. But I was less than happy with the installers. There was an option for moving furniture, and some of my furniture was damaged. When I put in the claim, the Luna people did a preliminary investigation. The installers were interviewed and they said that they didn’t do it. But I told the Luna representative that nothing was damaged before the installation. The furniture was damaged afterwards. Other than that, I’m really happy with everything.

Luna Flooring did a room for me on the fourth floor, and I was really pleased with it. I liked it, so I also had them install laminate flooring in two bedrooms and a hall in the third floor. But when they left the last time, I didn’t know that they had broken my clock that was downstairs. Nobody said anything. A young lady called me in regards to what rating I would give them, and I told her about the clock. She told me to not to worry about it and that Luna would take care of it. But I haven't heard anything else about it. Other than that, I was very satisfied. They were very good, and I would recommend them.