Luna Flooring Reviews

Our new carpeting is beautiful. Luna Flooring installed wall-to-wall carpeting in our living room and the dining room, and it met my expectations. I was satisfied with the salesman that initially came out and went over everything with me and showed me the samples. And price-wise, he worked with me. I looked at other brands before purchasing from Luna Flooring, they never came out. Luna was the first to respond to my needs and I was satisfied with them.

Luna is by far the worst company that I have ever dealt with. They are absolutely horrible. Customer service stinks, trying to get anybody to return phone calls stinks. I was trying to sell my house and they showed up with not enough carpet so it had to be rescheduled and it took a week and a half before they could come back. The second time they showed up with not enough carpet again so we had to reschedule for a third time, meanwhile I couldn't put my house on the market. I was told I would get a $200 credit by a man named Ernesto in the installation department but I never received it and he refused to returned my messages and let me know what was going on with my $200 credit. Never did hear back from him or any supervisor for that matter. Do not buy anything from this company, ever! I'm going to be calling the Better Business Bureau.

The Luna representative was honest and low pressure, but he came prepared to talk about what I was looking for. He showed me samples. The guy from the other company that we were considering didn't, and he told me that they can always come back if we decided to go with them. So we got Luna install carpeting in our living spaces and bedrooms. I love the carpet. I liked that I was able to get it done quickly, and I also liked the cost. My overall experience with Luna was good.

I learned a great experience dealing with Luna which will not happen to everyone, but it happened to me. I have read a few reviews some good, not so good and others are flawless in their experience with Luna. Not mine. I am still digesting my bad experience. The next time I would choose a small private company or a company who does not mind admitting their mistakes and allowing for some compensation even if it’s just an apology.

My experience with Luna Flooring was great. We wanted an update and we were on a time constraint. We just needed to get it done and we didn’t really have time to shop around. Luna Flooring was the first consultation we received and we went with them. I chose the laminate floors and carpeting in our basement. The installation was great. The two people that did the carpeting were here in and out really quick. And the person that did the laminate who was supposed to have a partner, worked by himself and was super-efficient. Although the laminate installation took two days, he respected our privacy and he was really nice. Everything stands out - the color and the way it looks against the walls. It’s just really nice.

I saw Luna's commercial on TV one night and it sounded like a good deal. It was like buy one room, get one room free. The price was a lot more reasonable than some others I had seen. I took a chance and gave them a call. In about two days, a lady came out and she was very good and thorough. She showed me samples and gave me an estimate. I knew how much it was gonna cost me before she left. It was a good experience. I got laminate flooring installed in my dining room, my living room and my sunroom. It took about six hours and it went very well. I've had wood flooring in my home before and I like what I had installed. When I had moved here, I didn't like carpet everywhere and that was why I decided to go ahead and do it.

PEOPLE GO SOMEWHERE ELSE TO GET YOUR FLOORS DONE, I order floors late 2016 and I've been having problems in less than a year. Today is November 16 2018 and nothing has been done yet. 3 inspector came out 2 said it was due to moisture and the other said it was bad flooring. Whatever the case may be it should have been covered under the warranty but they try to tell me that the flooring isn't water or moisture resistant, why would anyone purchase flooring that isn't resistant to water or moisture. I made sure I requested water and moisture resistant floors. Then they try to tell me my warranty for installation was only for 1 year and that it was a installation problem, but I know that it is a 2-year installation warranty.

Installers did not show up - I took the day off... I called customer service and they wanted to reschedule me up for next week. I should not be penalized for their "no show"!! I had to call them about the no show - there was no communication during the day and none this evening. Fast to take your money but horrible customer service. (Call center was fine but they have no way to get in touch with the installer except via "email", which means NO response.)

I was doing the flooring of the entire house and Luna had a discount. So that was the first name that came to mind and the sales rep catered towards my needs. Just make sure you know exactly what you do and exactly what you want. I have asthma so it was about quality and Luna's warranty really stood out. The only problem that I came into was the first installation people. It wasn't noted and they didn't have enough people to move furniture. But Luna called and we got everything scheduled for another day once enough product came in. And the next crew that they sent out really took care of us. This was a three-story home and there were two people. They moved the furniture and put the carpet down there themselves. It was an all-day job. It took about eight hours. All was great and it was a wonderful experience. I enjoyed it. I'm very comfortable with the carpet too. The pattern is really good and the color is good.

Everything with Luna Flooring went well. I liked that I could get my flooring installed quicker and within a day versus with a contractor in which I was gonna have to wait, and it would have been longer. Their cost was fair and they were running neck and neck with other companies. Luna was on time for installation, and that was good. I was happy with the hardwood as well as the carpeting. The hardwood livened up my entire house. I feel like I'm in a new home with it. I wish I had covered my living room furniture. I have a light-colored couch and they pushed it all aside. They had to get that cleaned. Other than that, Luna's communication was great and I was satisfied with the installation.

We had a flooring company come out and examine it and they did some measurements. But I didn’t think they knew what they were doing because they said I had a hump in the floor that would have to be ground down before they would estimate it. I didn’t find any humps. I didn’t think they wanted the job and we looked at a couple other places that we didn’t have any representatives come to the house. We had neighbors that have had work done by Luna and they were very happy. Also, Luna came out very favorably in terms of cost and quality compared to the other brands. We decided to go with them.

I got 3 estimates to install carpet and I have to say Luna was the best! The representative didn't waste time feeding me a bunch of nonsense and starting with an outrageous price then finagling down to a good price. The representative was very down to earth and the installers were respectful, quick and did excellent work!!! I trust them because they didn't try to get over on me like Empire did!

We have our hardwood floor installed this April, several places were bumped up severely. I contacted the customer service to request the repairs. Luna sent the contractors who installed our floor to our house for assessment, and the conclusion is water damage. We could not agree with this conclusion since there is no water resource at all for the places bumped up heavily. This was unacceptable! Luna then sent the advanced technician to come for further assessment. The technician tested the humidity and they concluded that it was due to inappropriate installation procedures for the plywood. I contacted Luna five times, each time they said they will call me back to give me a plan.

I called Empire and they were more expensive than Luna but I’m assuming the quality would have been the same. I’ve used Luna before several times. I had hardwood and I like the quality. It doesn’t have a sheen to it and it looks good. From the salesperson, to the contractors that came out everything was phenomenal. I would highly recommend Luna.

We had Luna Flooring install carpeting in our family room and the stairs. They were very fast and efficient. The salesperson was very good, too. The cost and quality of the product were fine and we like the softness of the flooring.

We had just moved in and had not planned on replacing carpet because ultimately, we wanna match the floors with the rest of the house. So when we were looking for new carpet, price was a big factor because it isn't gonna be down forever but only for a limited period of time. Luna's product was not quite as good as the one offered by Next Day Floors but the pricing was good and that made us go with them. Aside from the wall-to-wall carpeting, Luna also installed vinyl tile in a small area in front of the front door of our home.

Since having Luna Flooring installed maintenance of the areas where it has been laid out is so much easier we can’t believe it. Spills are handled with ease and all you have to do is use a Swifter to maintain its luster and cleanliness.

The brands of the different styles of flooring and the stuff Luna has caught our eyes. When we saw they had a sale, we contacted them immediately. The agent who assisted us was a big help. He worked with our price range and had a lot of knowledge on the products, the policies and the different programs. Two weeks ago, we had hardwood flooring installed in the front entrance, the living room and the main hallway of my house, and carpet flooring was installed in the bedroom. The flooring definitely met my expectations and through the housing process right now, wood is very popular and that's our favorite thing so far. I’ve recommended Luna to a couple of my friends and I raved about the agent and how the product was installed perfectly.

On 10/19/2018 I met with a lovely Luna sales representative regarding installing wood flooring. The current promotion is buy 1 room and any additional room is $50. I ended up choosing solid hardwood flooring from Lakeshore. I was told the wood was Acacia and the style was Barrel. Total number of rooms was 4 (living room, dining room, stairs, and hallway). I was told by the representative that the price before discounts was a little over $10,000. However, with the discounts my price was $7,292.92. I skimmed over the contract and put $500 down (representative said I needed 10% but she cut me a break). After she left, I reviewed the contract thoroughly and noticed that there was not a detailed itemization of cost. All it had was the total contract amount minus my deposit.

Don’t waste your hard earned money on Luna flooring. I have lifetime warranty which they don’t offer now. I called to fixed a transition strip (the metal strip that goes between where the carpet ends and floor begins). They first said labor warranty is only two years. I called few times then I was able to email the supervisor with my lifetime warranty copy. Now she said, "Oh since you touched it our warranty is over."

In every transaction I've had with Luna, they've been good and they've followed up. The only ever issue I've ever had is that after the wooden floors were installed, I did some price shopping and I found out that it was on the expensive side. That install for the living room was 210 square feet and it came out as a little bit over $3,000. When I did a price comparison at Lowe's and Home Depot, I found out that I could have gotten it done for around $2,100. So there's quite a big difference. But I probably would have had to wait longer and that was my fault for not doing the price shopping. The wooden floors look good though. The carpet has always been really cheap too, and those had been done well also.

Updated on 11/12/2018: I contacted Luna on October 23 and asked to have someone come take a look at the floor that was installed on June 9th of this year. It is coming up in places, Someone named Melissa left me a voicemail and I have been trying since then to contact her. I call at least every other day and am either disconnected or put into a voicemail where no one calls me back. I called again this morning, 11/12, was giving a voicemail. The initial person I speak with on the phone does not "handle" issues with flooring and has to transfer me - always. The company was quick to come look at what I wanted done, quick to install the floor but not at all willing to come back to look at the problems with the flooring. I'm wondering at this point what my options are? Maybe a call to the Better Business Bureau of the Baltimore Area is my next call. So disappointed. I wanted my floors to be great for the holidays!

My wife and I are expecting in February of 2019 and wanted to get our floors redone prior the babies arrival. We were looking at a few options and due to having two dogs who are rough on floors we wanted a durable laminate that was easy to clean, looked nice, and held up to the wear and tear. Enter Luna. We had a gentleman by the name of Mike come to the house to show us some samples. The salesman was very nice and spent about an hour with us measuring and allowing us to discuss our options. We found a flooring we liked and decided to purchase the flooring, however, he stated to us that the stairs would be an extra $2,000 more due to having 6 pie shaped steps.

Luna Flooring gave me a better price for my kitchen floor tiles after I had contacted someone else. I used them and one concern I had during the installation was the fact that they have workers who do not speak English. One of the guys spoke English and he was outside but the other guy who was inside couldn’t answer my question and ignored me. He stepped out for a minute and I had to wait ‘til he came back to get my question answered. I don’t like that. I understand that labor is cheap but it bothers me that I’m not able to communicate. When somebody’s in my house doing work like that, I need to be able to ask some questions and they should be able to reply. But since I’ve been remodeling my home, I found that contractors do that a lot. They’re still gonna do what they wanna do regardless. Other than that, my kitchen floor met my expectations and it looked well with my newly installed granite countertops.

We had Luna Flooring's frieze carpeting for our living and dining room area. We called them and we felt that they gave us the quality. Plus with the service that we needed, it came into the price point that we were comfortable with. I'm a little bit surprised with the quality we got for the price we got. I like the comfort of the floor too. The 4-star quality gives us a little bit more added comfort that I didn't think would be possible at this price. My friends look at the flooring and say, "Oh my God." And when I let them know that I literally purchased it 7:30 on a Friday evening and installed by 11:00 o'clock Monday morning, they can't believe that as well. So overall, the experience has been very positive.

Luna Flooring had a money-off deal online. They installed the carpet in our family room, mudroom, and hall. I like the fact that it's new. The whole experience was great and I've already recommended them.

Had flooring installed a year ago and it has been an ongoing battle with small issues but I am not happy with it and it is impossible to get it all fixed. Manager even came out to inspect and said it was a poor install relating to a not properly inspected sub floor. Issues are still arising and it is impossible to get this all fixed. At this point I would rather have my money back. To top it all off their "Customer Support" Is anything but supportive or helpful, they couldn't care less.

Luna Flooring installed laminate in our dining area and carpeting throughout the second floor and the stairs. Luna’s price was good and the quality is very similar to other brands we considered. We also liked their service. The installation went very well, and the products were installed to my satisfaction. I was really satisfied with Luna Flooring. They got in and out. They did exactly what they said they would do.

My mother passed away six months ago and we’re in the process of refurbishing her apartment so we could put it up for sale. I was looking for a product that was not that expensive but good. The salesman from Luna Flooring brought up several boards with carpeting on them and I chose one. It was gonna be too expensive so he said sometimes they have pieces in the warehouse that they can sell at a discount. I gave him the okay and he checked to see if they had this particular carpet. As it turns out, they did and he gave me a very, very good price. The color and the texture were right. I hope that it will hold up as well, as it looks like it will.

Luna did the carpeting for our living room and dining room. The guy presented us the price and he went down to a price that we could handle and said we could get it the next day so we signed up. But we have one problem with them and it's still ongoing. I have not gotten any satisfaction. He said that the fellas that installed the carpeting were supposed to leave us with the warranty and the maintenance for the product. I've called at least five or six times requesting it and they keep telling me that it was sent out on the 6th of this month and it takes 15 days. It still has not come and I'm pretty ticked off about that. They could install a carpet the next day and then it takes them this long to do something like that. That’s sort of ridiculous.

We had Luna Flooring install rugs in our bedrooms which was a good choice. So far, it’s been doing what it was supposed to do, freshen up the house, and it looks good with the new paint. Luna Flooring team really did a good job and they have definitely met our expectations. I’m a satisfied customer.

I like the Twist which is also known as a short shag. I learned that the density per ounce is between 50 and 60 which made it a good rug. I checked several places and went to Home Depot. They came and estimated but I’m concerned with their calculations. I measured 550 square feet and they measured almost 800. They wanted 3,000 bucks just to do the job. So, I made two different appointments with Luna and Empire. The Luna salesman was very nice and very informative. Apparently they don’t sell by square feet. They go by whatever room dimension and they picked out a plush rug. They told me that the density is 41 which was less than the sample I had because I had samples from both places. But he said, “Well, that’s a different rug, but we have that.” And they did.

I had my condo done except the kitchen and bathroom a few years ago and was satisfied / they did a good job. Last year I decided to do my kitchen with the same laminate. I took the day off from work, moved everything (fridge, stove, heavy baking racks) out and, they never showed up. Against my better judgment, after they discounted the price, I rescheduled. Guess what. Once again, I took a day off from work, moved everything and, they never showed up. Customer service rep told me not to interrupt her and that I shouldn’t have been mad. I asked her how many days she could afford to take off from work for no reason. I AM STILL WAITING FOR MY DEPOSIT BACK. This was the worst customer service experience I’ve ever had with any company. Literally go ANYWHERE else.

This is the second time that I bought a carpet from Luna Flooring. Their reps did a very good job in putting it down and I’m satisfied with what they did. They came on time and cleaned up all the mess. So far, the new flooring is meeting my expectations. I'd recommend Luna Flooring.

We had carpeting and laminate flooring installed through Luna. We looked up a few others on the computer but Luna seemed like a real good one. When the salesman came to the house, that convinced me because he was so nice and thorough and just absolutely wonderful. He answered all the questions. My favorite thing about the flooring is the color. It brings life to the room and it looks very nice. I also like that it is stain-resistant.

I had Luna Flooring install carpet and padding in a rental townhouse and it was very good. I liked their price and quality. Also, the sales guy was very nice. They work with you on the price, they have good finance options and they have very available scheduling. I plan on using Luna again and I would highly recommend them.

Luna Flooring's product is good and I'm very pleased with it. Plus when I used them before, they were prompt and professional. I was happy with it so when I wanted to purchase flooring again, I went right to Luna. I had carpeting installed six weeks ago and everything went as expected. I'd definitely recommend them.

The carpet I got from Luna was comparable to another product. The price was better too. The carpet was installed in five rooms in my home and the installers did a great job. They went up, over and beyond my expectations. At this point, the product is also meeting and exceeding my expectations.

I was disappointed that it took me two and a half months to get an appointment for someone to come and look at my carpet for it to be repaired. Once the installer came out to do the repair, he informed me that he was unable to do the repair that day because it was not put in as a repair but a restretch and he would not get paid for it. He advised me to make another appointment and to specify that a repair was needed and that I already had the carpet but needed the padding. I did as he asked and made the appointment for 3 weeks from that day. However, the day before the installer was due to come out again, I received a phone call stating that the appointment had been cancelled and that I would have to make yet another appointment and take off another day of work.

I was looking for durability and the availability of the product and since I’ve used Luna Flooring three other times already and they have the speed, price and quality, I went with them again. We had Luna Flooring install a carpet in our rental property and the new flooring has absolutely met my expectations. The sales reps have always been very professionally. They showed up on time and worked with me as far as where I needed to be on price to get the type of product that I needed. So, they’ve been great. The installers were nice too. They did exactly what we asked for and they were early.

Luna has been our go-to place for all of our carpeting and any other needs, and their reps have been very responsive. When we moved in four and a half years ago, we had them put in carpeting in our house. And most recently, we had carpeting put out here in our three season room. It had what we used to call linoleum back in the day, but it was tile. It was nice because it was easy to use and we didn’t spend as much time out here as we thought we would. But since we were upgrading things in our house, we decided that we would get carpeting to cover the ugly floor. And since the room has three-sided windows, I’m concerned about the sun having an effect on the carpet. It’s a really light-colored carpeting and I don’t know what the sun would do to it if it were exposed to it for a long period of time. Nonetheless, the carpet looks elegant and we would recommend Luna.

Horrible and frustrating from start to finish. The original sales person wasn’t able to make the appt. so another sales person said he would come instead. Ended up calling us hours later and said he couldn’t make it, but we decided to give him another chance and rescheduled once again. When he finally came, he sold us on some “great deal” that included new carpet for two bedrooms and the stairway (in the contract). When the installers showed up they said they didn’t have an order for the carpet for the stairs. We called Luna and they said they could reschedule the stairway carpet installation. We scheduled for last Friday morning (first thing) and my husband had to take off work to be at the house for the appt. They called that morning and said now they wouldn’t be there until 1-3pm, when originally they were supposed to come first thing.

The work Luna Flooring does is good quality job, and there’s a whole lot of projects that I have for them to do. They just finished my den and I wanted my kitchen done. I wanted it done in ceramic tile but they said they couldn’t put ceramic tile down over what I had down there without taking all that stuff off. The salesperson didn't tell me that though and I had paid over 2,000 and something dollars to do it. I told them to forget it and I cancelled the requirement. They were supposed to refund my credit card. But I waited from a Friday all the way to a Wednesday. I checked my credit card and it still was not refunded.

I liked Luna Flooring for their convenience, price and quality. Plus, I got an upgrade for the same price. I had them install carpets in the stairway. It’s dark grey and it has a very soft and plush feeling. The salesman and installer were both great so I have no complaints and I will recommend others to use the same service.

The carpet before was horrible and the place is a rental property so I was looking for a carpet in the color of dirt. I looked at other brands but we had a contract on price with Luna Flooring. Plus the carpet I got there is actually a very pretty color of dirt. It's dark but not too dark where it takes away from the room. It allows enough light in the room and it looks pretty stain-resistant. So we're happy.

We had Luna Flooring install carpet and vinyl in the living room and the bedroom. They were able to get it done quickly. It was a good experience.

Updated on 12/13/2018: They don't warranty anything. Then inspector come out and tell you one thing and then you get a call from Luna. Randy or Robert telling you that's not what the inspector said. Even when I recorded the inspector stating it's Luna fault and they would need to replace the floor. But no they don't stand behind their own inspectors. So it's lies from the beginning from the salesperson to the installers to the management. WOULD NEVER recommend this to anybody. Use your local stores - Lowe's, Menards, the mom and pop stores!! Luna sells you the cheapest FLOORING and charges you outrageous prices. They only bring in the cheapest flooring. They will not bring in the better flooring. I was told they are never to bring in the good flooring. Read the reviews. Go to BBB and read their reviews and it's the same guys Randy and Robert.

Due to the significantly low cost of the Luna product, we decided to use Luna on 4 separate occurrences for flooring requirements in our homes. I should have never used Luna again after the first situation when our installers arrived intoxicated and unable to perform the flooring work less than two years ago but due to the very inexpensive flooring costs from their competitors, we continued to use Luna for a total of 4 projects.

I shopped around a little bit when I bought the carpet for my whole house. I considered all the reviews and decided to go to Luna Flooring. It was a little more expensive but they assured me that the people doing the installation would be totally professional and that there would be no issues with the installation. The carpet ended up looking super nice. I recommend them. They were very professional and accurate.

It was a Saturday and I got online looking for flooring companies and found Luna Flooring. I got on their website and they wanted to know when we’ would be available for someone to come out and I said, “You can go anytime.” A lady showed up the next day — on a Sunday, bought some samples of the flooring, went up and measured everything. She was a very nice lady. Then on a fine Tuesday of that same week their installer came back to install it. It was great that they responded very quickly. So far the engineered wood floor that we had installed is still looking real good. If I needed more done, I’ll definitely be using Luna Flooring again. It was a great experience for everyone involved.

Why does it take an Act of Congress to get flooring installed when you have had an appointment for 2 1/2 weeks??? THEY cancelled the first time due to "lack of installers", for carpet. The wood flooring was still as scheduled. I rescheduled the carpet. The day of installation for the wood flooring, got automated phone message he is on his way. 3 hours later we call to find out where he is at for he has not shown up yet. We call Luna. Luna calls the installer, gets no answer and leaves a message for him to call me. The installer calls, the installer claims to have broken down on the way to install my flooring.

We used Luna once for a friend and we had a really good experience with it so we went with them, too. We had carpeting and hardwood installed and we like the quality. We had a prefinished hardwood put in and it almost perfectly matches the hardwood that we have on the first floor that was sanded and stained and the whole nine yards with that. The prefinished hardwood is perfect. Luna's installation team and the guy who came out to give us the initial quote and measure up were good. Their installers called and gave us the time they were gonna be here and they were here on time. When they ran into traffic, they called and told us they would be about 10 minutes late. They didn’t leave us hanging. Everything was very good. I'd tell others to definitely go with Luna.

The carpet installed in our home by Luna is excellent. We got an estimate from another company and it was really expensive. So, we decided to look at a shop near our house and Luna came out as highly recommended. We had them come up to do the estimates, and they were able to come the very next day. They have great pricing. They installed the new flooring quickly and carefully and they did a good job. The carpet is exactly what we wanted.

Had laminate flooring installed on almost entire main level on Jan 27, 2017. After a year and a half, the flooring has started to separate in one area, a threshold piece has come unglued and after a stove repair, we discovered a complete chop floor job was performed under the stove by LUNA. I called LUNA to schedule an appointment for an inspector to come out on June 28th. The inspector was very thorough and noted the 3 issues and told me that LUNA would get back to me in 3-5 days.

Luna Flooring had a good sale going on. I love the Berber carpet they installed for me. It's really nice and it makes the house more appealing and fresh. Luna's installers were very professional and they did an excellent job and got the job done very neatly. Also, it didn't take them all day long to get it done, so I was really grateful for that. I recommended them to my girlfriend. I've told her how pleased I was with the carpet as well as the whole installation process. So, she called and had a representative come out, she looked at some carpets, and she ended up purchasing.

I been in contact with customer service regarding this matter. Our carpet is not even 2 years. It’s shedding & it’s coming apart & we were told they cannot fix it. Horrible company don’t do service with them. Run away if you can. This is unacceptable.

I love my new flooring from Luna. I have their laminate flooring installed in the bedroom. Initially, their price was what made me decide to go with them.

The main thing I called Luna Flooring out for was to get quote and I told the guy that I wanted to wait six months for financial reasons. But he told me that they could put off installation for a couple of months and he kept on and on. I was high pressured into it and we ended up going ahead and signing the contract with him. But even today after the flooring has already been installed, I still would have preferred doing it in January.

We saw an advertisement on TV saying Luna Flooring has a sale of 70% off, so we decided to contact them. The sales manager who we dealt with was very nice. He seemed to know a lot about carpeting and the business. We got wall-to-wall carpeting for our living room, dining area, and hallways. The installation team was from a different company, but they were fine and polite. There was a problem though where they said they wanted to rip out the cork poured on the bottom of my wall and put the carpet in that way. I wasn't told by the sales manager that that was gonna have to be done as I would never have approved it. So, I called him and explained what the installers wanted to do. He said he'd never heard of that before and then, he emailed the company that was doing the work.

I had some carpet done in a previous home and I wanted to stick with Luna Flooring. This time, I got the carpet installed upstairs, downstairs and in the bedrooms. I like the entire flooring, its color and the way it was put down. The cost was reasonable too.

I had new carpeting installed in the basement of my home by Luna Flooring. The gentlemen from Carpet One, the company that installed the original carpet came in and gave an estimate which was kind of high. A flyer came in through the mail from Luna so I contacted them. Thereafter, somebody from came and showed some samples. We picked one and they gave us an estimate of how much it would cost to install.

I decided one day to get my flooring done and I reached out to Luna Flooring because of the speed of how they could do things. I got dark colored vinyl planks and had them installed in three bedrooms. They have an old look to them, they're dark brown and they're very nice. I like the easy care of them as well. The only thing is they had removed my closet door and it was kind of off the track. And the guy came back the very next day, then he put it back on the track but he also told me what to do if it pops out again. And it did pop out again and I couldn't fix it. And he suggested that I needed a new door, but the door is only a couple of years old.

Luna Flooring was wonderful! We had them install hardwood floors in our whole house. We used them before and I was so pleased with them so I just called them right away this time. When I first got them, they were much better in price and the quality was much the same as the others. The sales rep I dealt with this time, Brian, and the guy who put the flooring in were wonderful. We have to finish putting the flooring in because we were redoing the kitchen. So the guy who put it in gave us his card and told us to call him. He wants to put it in so that it all looks uniform, which I thought was awesome.

I liked Luna Flooring's selection much better than some of the other companies I had an appointment with. They also offered the best deal for the laminate in the kitchen and carpet in the living room with a little bit on the walk-in at the front door. I was looking for a particular color and was able to find something that matched up with what I wanted perfectly. The carpet is very soft, plush, and nice to walk on which is good. I live in an older home and the baseboards and the woodwork is natural wood color, and we were able to match the laminates to the existing woodwork almost perfectly. It was amazing.

Different installers finally showed up on July 9th and completed the job that started on June 18th. Thank you.

I called Luna to get a second estimate on carpet. I decided to use them. They told me a date 06/07/2018. No one called to set up a time so I called. 2 hours later I get an automatic call back stating they will be there by noon. About 1 I called back. 2 hours later they called and said, "We are at your house but the lady said she was not expecting carpet." Of course they were at the wrong house. 30 minutes later they showed up and proceeded to get the carpet done. Ohh oops not enough carpet ordered so now he tells me he will be back the next day around 10-11. I agreed.

I had two companies lined up up for the same day. I saw Luna Flooring's offer online. They had an online promotion that was marketed very well. They had a timeframe and so did the other company. Luna was there on time and the other company wanted to push me off to a later time and it wasn't gonna work. They tried to reschedule with me and I said, "You know what, Luna came out, were very professional and I wanna go with them."

We just got new basement carpeting from Luna Flooring and I had a great experience. We considered a local shop for the purchase but we went with Luna because of the price. The carpeting was very affordable compared to the standard builder grade and only $100 more for the Berber, which was attractive.

I had an excellent experience with Luna Flooring and if you're looking then consider them. They were willing to negotiate and the sales person was extremely professional. I’m sure some of the other places would have negotiated the cost as well but we knew that Luna were gonna be quick about it. And we just liked their product and heard a lot of good things about them. We had the light proof flooring laid in our home. It’s also water proof, scratch proof and it looks great. I would definitely recommend Luna.

There was a sale going on at that time and I appreciated the fact that Luna responded right away and the salesperson came out to our house right away. He was extremely professional. We're extremely detailed, so I had a lot of questions and just wanted to know the process. And he was very patient. He answered everything. And he wasn't rushing. The installers were like well-oiled machines. They knew exactly what they were doing. It's like they had it down to a science and they were excellent. We inspected everything they did and looked at everything, and they did a great job. I love the color of the carpet. The padding is very comfortable and very soft to walk on. We're just very pleased with it. It's definitely exceeded our expectation.

The installers did a great job installing the oak flooring from Luna in our home. But I was told that the aluminum oxide coating would make this flooring scratch and water resistant. And I’ve asked more than once for Luna Flooring to give me the paperwork describing this. Their quote was $500 more than the quote I got from another place, so I was willing to pay extra for the water and scratch resistance. I have yet to receive anything about it. But everything else was fine.

I got stairs hardwood on my stairs and one of my main living room through Luna Flooring. I like both the representative for the consultation as well as the promotion that was going on at that time so I decided to go with them. I have hardwood in my kitchen and in my bathrooms already, so it was a perfect match which was good and shocking because it was a different manufacturer but it matched. I like that way it came out. The installation guys came and showed up on time. They worked hard, didn’t take any breaks and they finished and cleaned up after themselves. They did a really good job. The flooring has exceeded my expectations. I recommended Luna Flooring to my sister. I appreciated the service gentleman and the contractors that came out. So, the service was what I recommended.

We got Luna last year in one room and I just wanted to finish up the house. We had them again and they installed carpet in three different rooms. They did a good job of negotiating and working the last time and they did this time as well. My husband was very pleased with their reps. The new flooring met my expectations and my favorite was definitely the color. I would definitely recommend them to a friend. We had a good experience throughout.

I had Luna Flooring in my front room, dining room, and a bedroom and in the hallway about seven years ago. I went with them again and had them for my kitchen flooring and a bedroom flooring, one laminated and one waterproof. The reps at Luna gave me a hard time because they said the floor was gonna be installed one day and it wasn't. And then they said it was asbestos on the floor but when they checked it and had the job open about two weeks, there wasn't any asbestos on the floor. The guy that came over said, "How could they even say that there was asbestos on the floor?" It was a little nerve-racking. That kind of held me up and I was kind of disappointed with that.

The first sales guy from Luna flooring was a little rude, but he supposedly had quit the company two weeks after he came out to our house which might explain why he just wasn't very good. Then the second guy that they had come out was a really nice guy. I went with the cheapest carpet and the installation in my home was okay. However, the actual product stinks in my eyes. But I wasn’t buying it as a great quality carpet. Other than that, Luna has great customer service with having the second guy and very quick turnaround.

I like Luna Flooring's reputation. And it was easy to schedule everything with them. Everything was initiated online and then the contractor stopped by just to take a look at the premises, and then we conducted the sales negotiation. I purchased hardwood and this was put in one room. I knew exactly what I wanted, and they delivered what I wanted. They met my expectations. Luna did everything and the installation team was professional. Others should check Luna out and compare with another service provider, and see if they meet their needs.

I had laminate flooring installed by Luna Flooring. I got a ton of different estimates including Empire, 50 Floor and Carpetland, and they were all much higher, or the product wasn’t as nice for the price. I went with Luna Flooring and had a sales rep, Jordan, come by several times. I’m surprised he even put up with me, so he was awesome. And then their customer service over the phone was good. The installers did everything perfectly, and they were very professional, fast, and they cleaned up. A different crew came back the second day to finish upstairs, and I pointed out how the lady who was in charge the first day told me that they would staple back this cable wire that they had pulled apart in the living room, dining room, and kitchen. So they went to Wal-Mart to get the staple things to do that for me. They were wonderful and I couldn’t be happier with them.

I'm very pleased with Luna. They were very personable and they care about what they do. I like the person who came and showed us the various samples. He suggested the lighter grouting and so that really makes the laminate flooring pop. It looks really nice and it was solid. I like the color and it just blends in when we had our kitchen redone.

We’re getting ready to sell our home, and we had Luna Flooring install carpet. The price is right and their customer service representatives contacted me three times through the process. They did good, and the guys delivering the carpet called several times to let us know when they were on their way. And the guys who installed the carpet did a great job. They were courteous, got the job done quickly, and cleaned up after themselves.

We love the hardwood floors installed by Luna Flooring. They called me because we had used them in the past for some insurance replacement work, and offered me a good deal. So we went with them. However, the sales guy gave me one price but when the guys came out to do the install, they said that a lot more work was required than what they were told. And I said, “Well, more work typically means more money”, and they're like, “Yeah”. So then they called the headquarters and in the end, it was an additional $900. We had to get the floor down because we’re trying to get our house listed to be able to sell it. So they had me and it was very upsetting.

My sister-in-law and her husband owned several apartment buildings and they’ve used Luna Flooring on different occasions and said it’s fine. And I went to brick and mortar stores, and I was not really super-pleased. After three brick and mortars, I decided to call my girlfriend, my sister-in-law and a couple people and got the old “Luna’s fine”. So I had Luna come out to the house. Their salesman is a wonderful man. And the installers who did the carpeting were nice and did a beautiful job.

Luna Flooring installed our carpeting. I considered other local businesses at first but Luna price matched the quote that the others gave. And the carpeting is elegant to the property. I'd recommend Luna.

The sales person who claimed he was the manager came out to my house yesterday when I asked for a quote. He never brought samples, he told me he had carpeted townhouses in my area before, he said the sale ended yesterday if I wanted a discount. I told him I wanted a quote please, he was there a total of 4 minutes, and told me when I was serious give him a call. He never looked at the entire house, he did nothing to show he was interested in my business. I would NEVER use Luna even if they were giving it away for free. He was rude, pushing and was not even interested in my business unless I signed a contract. Good luck with that Luna. You stink. He quoted some off the wall price.

I'm very happy with the man that installed the laminate flooring in my living and dining rooms. Luna Flooring was timely in coming out and how long they were here. They were very careful, especially with my china cabinet. Before I could caution them on it, they had already moved it with no breakage at all. I love my floors and it was within my budget. I got a good deal out of it. I have waited long to do it and now that I've got it I am very happy. But there is one spot on the archway from my living room to my dining room where my doorbell wiring runs under the flooring. And when you stand on that spot or someone walks on the dining room to the living room and vice versa, the doorbell rings. I hope they can correct it.

I had laminated hardwood installed by Luna Flooring and it's nice. The team who prepared it was great and nice as well.

I called Luna and Empire. But once Luna came I cancelled Empire because I liked the deal I was getting with Luna based on the price and the quality. I wanted the carpet, but it didn’t have it in that color. I wanted the stain protector and all that. It was all in the earth tone colors and that, but it wasn’t in the grade that I purchased. I wanted black. I had Luna install carpet at the house's lower level and the two guys who came in and installed were quick and professional. Two people asked me about my carpet before and I had told them I had Luna. Both of them asked how it turned out this time. I was like, “Great.” And they called the same guy that came to my house and got carpet as well.

I looked at a lot of different options online and read consumer reports and Luna Flooring had the the best value with the best results. The floors are beautiful, I have no complaints and we're very happy with them. Plus, the guys who put in the floors were terrific. We even took pictures of them standing with the floor because we wanted to remember to say thank you. It was a wonderful experience and I've already recommended them.

I've always seen Luna Flooring advertised on TV. I have a rug from them installed in the den and another one in the bathroom. They look good and are very nice. They seemed to be appropriately priced as well. The reps from this company were also great. Everything went fine with Luna Flooring and I’m very pleased with it all.

Going with Luna was the easiest option. We have laminate flooring installed by them in our living room, dining room, and hall. The flooring has been good, and it is not carpet and does not stain. Luna, however, was very reluctant. Where I live, I don't exactly own this place. And they wanted just a statement that Luna is licensed and bonded. I had a terrible time getting that out of them. It was very frustrating -- many emails, many phone calls. I was getting whole lots of people, and they all said they'd do it but they didn't until I threatened to just cancel the whole thing. Nevertheless, I am satisfied.

A friend of mine suggested Luna Flooring to me and the reps that I dealt with were good. I got flooring installed in the kitchen and the installation crew was very good as well. I was very happy with the way everything turned out.

LUNA NIGHTMARE. Luna arrived at my new home and the employee immediately notified me that he did not have enough materials but he would start the job. That day he left when 80% of the job was done and he could not confirm that they would come the next day to finish. Both he and I contacted the company. I contacted a customer rep named Stephanie. Stephanie seemed concerned and promised to follow up with the problem but she did not. This is two days after the work was started and NO ONE from Luna has called me back. I have sent five emails and left numerous voicemail message. What kind of company starts a job and then simply drops its duty to the customer. If for some sad reason you go with Luna, do not pay in full because they will treat you like garbage once they have all your money.

Luna Flooring installed a carpet for me in two levels of my house. Luna's salesperson was very effective, except for one thing. I was going to get the financing for one year until I learned that Wells Fargo was the bank and I decided that Wells Fargo is not a bank that I wanna deal with. So I paid for my purchase with another credit card and that worked out, except that I ended up getting a credit card from Wells Fargo that I didn’t want. Compared to the price of the carpet at 50 Floor and Home Depot, I got a very good price and good quality with the carpet of Luna Flooring. Also, the carpet is comfortable. I don’t plan to be in the house very much longer, but the carpet needed to be replaced and it’s great that someone can move in without having to replace it.

The sales rep was a great rep, but the installers are who messed everything up. Mind you I took a day off for them to come out. First of all they didn't even show up on time. They didn't even have enough carpet to complete the install. Prior to the install they measured the room and told me they couldn't do it because they didn't have enough carpet. I called in to customer care whom didn't care. Called my rep who notified his manager named Dee who gave me a call days later. She was telling me that it's not their fault, and it didn't make sense they didn't have enough carpet.

We had Luna put in hardwood flooring in the living room as well as carpeting in the hallway and in the washroom downstairs. They worked with us but in the end, the flooring had to be redone and it took them four tries to get the flooring. The people who put it in did a good job but now, everything’s coming apart. Also, they told us the hardwood floor was not scratchable and now, it’s scratched up. I wouldn’t recommend Luna to anybody.

I went through Empire and then Luna and they both were pretty nice but Luna was really trying to help us get a cheap price, so we went with them. Everything went smooth. I had a tile installed and it's nice and easy to take care of. It's been great.

We got a hickory product from Luna Flooring. However, the salesperson said that it doesn't easily get scratched at all but that wasn't the truth. That bothered me a great deal. So, we've had to be extremely careful with the floor just on everyday use. I specifically stated that I needed something that would be scratch resistant. Nevertheless, installation wise, Luna Flooring was fine. The guys who installed did a great job and they were mindful of my home. They worked really hard and got everything done. I was really happy with the service they provided. Still, I would not recommend the product. I would've made a different choice had they not told me it was scratch resistant.

It was time to change up the flooring in my home. I purchased carpet from Luna Flooring and I had it installed in the bedrooms and stairs. The price seemed good at that time and I was satisfied with my experience. But I don’t feel like a good job was done and I’m completely not happy with the padding of my carpet. It feels super cheap, I can’t live with it, and it's awful. I called them about it and I need to set up some time when they’re gonna come in to fix it. But it’s gonna cost me some money and will be a big inconvenience. Their sales reps should have the padding upfront and people need to be able to walk on it to understand the difference because it was never really stressed that I should look into this.

I had Luna Flooring install carpet in a condo that I run. I had them before as well and I've been very happy with them. I was mostly concerned about price and the cost of the carpet was fine. It has met my expectations thus far.

Luna Flooring was wonderful. I compared prices and they had the best price. I have them install carpet in the family room, and I love it. It has a great quality. The people who came here were also absolutely amazing. I've told a bunch of people about Luna.

I realize most of these reviews are excellent... but... I had the salesman come to see if they could match my current wood floor for my office. We agreed on a product that was very close. I had a certain time I had to have installation done. After choosing a time and date we put everything in writing. I was told I would receive a call to confirm a day prior... no call until the day of... recording... ok, choose #1 if you have any questions or concerns... ok... just wanted to make sure the time is correct so someone will be home as agreed. Person answered and stated to let her call the installer to be certain they would be on time or at least close.

We had carpet installed on the first floor and in the hallway. We got the loop carpet, a Berber and it’s easy to clean. And we are getting vinyl installed later on. The cost and quality of flooring from Luna was pretty good so far. We went with them because of their price.

The rep from Luna was very knowledgeable and we felt comfortable selecting them. They were the first and we did not allow another company to come in. The other company that we would have allowed was already a part of Luna. We had floors installed in the living room, dining room, upstairs, hallway and three bedrooms. During installation, our telephone line was cut and it cost me to lose money because I do business from home and I couldn’t use my fax machine, but as soon as we shared with them what the cost was, they told us to get someone in there to fix it and they're supposed to be reimbursing it.

I was looking for hardwood floors and I went to Luna Flooring, 50 Floor, Empire, and Home Depot. In the end, I went with Luna because of the cost and quality of their product. I also like its color.

I considered other brands but the quality of the hardwood flooring from Luna was great and the cost was about the same, so I went with them. The flooring is beautiful and I was satisfied with everything.

I like the quality of the products that I got from Luna Flooring. Their sales rep was excellent and I ended up getting hardwood floors for one part of the house and carpet for the other part. I considered another brand but they were not as good so I chose to go with Luna. The people that came to install both the hardwood and the carpet were also very professional, very competent, very courteous, and polite. But there was some kind of a confusion and mix up among the staff and the head office because I got one of their people to say that he would come soon for the installation of the carpet which was not true. Other than that, my experience with Luna Flooring was great. I have nothing but praises for all of their staff and the job was very well done.

I chose the flooring that I liked the best and went with Luna. I got hardwood floors from them. The flooring has also met my expectations and the cost was decent. All in all, I would recommend Luna. But I was wondering if I was gonna get something in the mail to let me know how to take care of hardwood floors. The installers just left me a form that I filled out and they sent me a copy of it. They also gave me the option to cancel seven days afterwards, so I figured that the bill should be coming soon.

We had Luna install laminate flooring in our dining room and the master bedroom, all the rooms upstairs and almost the whole house have carpeting. I worked with Empire years back and I wasn’t impressed with them at that time and we thought we’d have Luna this time. The carpet that we got for our den is so much better and softer. The padding is great and not flat like the other carpet. The laminate could have a little bit more padding underneath it, but it looks great and it matches our woodwork. We picked it out because we have oak trim all through the house and it really looks nice. Now, all I have to do is mop it up.

We had an estimate for Empire coming in on the same afternoon that Luna's salesman was talking with us. He was able to negotiate a deal for us if we canceled that and Empire's guy never showed up anyway so we went with Luna. We had them install hardwood flooring in three bedrooms and a walk-in closet in our home in Dover, Delaware. The rest of the house had hardwood flooring in it so, we wanted to take the carpeting up and lay hardwood to match what was already in the house.

I liked that Luna's reps came to the house and showed me the samples. So, I chose them to install carpeting all over my condo and my experience with them was positive. I gave them some parameters that narrowed the choices on the carpet so I really didn't have that much of a selection in the bottom line. I was also a little rushed to decide which one to get and I ended up having the nylon, which is good. It's got nice padding and looks like melted spat. But I didn't want anything that showed footprints and the one I got did, though not as bad as real plush ones do. Also, I have a glue thing in the hallway which I reported already but so far, I haven't heard anything from anybody. Other than that, they did a good job and the guys that installed it were very nice. They played their music and it was very pleasant.

I was having hardwood floor installed in majority of one floor. It was for the living room and the dining room. Luna had the best deal. Plus, a lot of companies schedule out several weeks but with Luna, I was able to get it done when I needed to get it done. I also liked that the product matched up with the existing hardwood floor we have in the kitchen. It just looked clean.

I used HomeAdvisor and based on that, I decided to use Luna Flooring. I had tile installed in the kitchen and it went well. They were good and I would tell others to give them a try.

Luna has the best price and the quality is pretty good. I had a carpet installed on the first floor and the second floor, and I had a good experience.

I have a few friends who have used Luna and that was their recommendation. I was gonna get varying quotes from different places but when I met with the Luna rep, I was happy with what they presented so I just went with it. From start to finish, the process was very painless. I like everything that I picked, in terms of the texture and the color, and I was able to do all of that from my home. The installation guys were also in and out of here quickly, and they were thorough. They did a good job of putting things back in place too. I have a pool table and before they were done, they wanted to make sure it was back in place where I wanted it so that was good. The clean-up was also great and I'm a clean freak so I really appreciated it. I would recommend Luna Flooring because it was such an overall good experience.

I had been shopping around for about a year before I went with Luna Flooring. Aside from their cost that was reasonable, the convenience of having them had me choose their company. The vinyl flooring and carpeting that they installed in our living room and master bedroom have met my expectations. For one thing, they are easy to clean.

We had three people talk to us and Luna Flooring had the carpet and the material at the price that we wanted. The representative who came out was also very pleasant and knowledgeable. And the whole process was good. The project was for the basement so the flooring would get wear and tear and Berber is a little stronger than the regular carpet. It also looks very nice and I'm very pleased.

I got estimates from ColorTile, Empire and Luna Flooring, and the cost and quality with Luna was way better than the other two. Plus, the salesman was more professional and he showed me different samples. He also wasn't real pushy, which I like. Luna did a good job and I got a nice rug that they installed correctly. I already recommended them to my neighbor.

I love the color and the feel of the carpet from Luna Flooring. It's nice and soft. The quality is nicer than another company's and Luna matched the other company's price. I ordered everything, gave a deposit and scheduled the installation. Then they showed up on a Saturday which was what I wanted and started the work. But they couldn't finish it because they didn’t bring enough product. I wanted it done immediately and originally, I was going to have to take a day off from work but they weren’t able to do that. They told me that they would be able to come on a Monday but then they told me that they weren’t going to be able to and that I'd have to wait another week in order to get a Saturday. It was frustrating to have my house in disarray and the work to be done over two days when that was part of what they had done. They came and measured. It was not like I measured and sent it to them.

I am so happy with my new carpet. So far so good. No complaints. The color is close to the color I really wanted and the quality is excellent. Thank you Luna. I will order again for the rest of my house.

I've gone with Luna before and I had good service so I called again. Everybody was good to deal with, including the installers on the two different days. They were both there for a very long time and were very professional. We had carpeting and a vinyl flooring installed throughout the upstairs, and it went quite well.

My daughter used Luna Flooring and then I also got them to install carpet in my home. I've considered other companies and their quotes were a little higher but they came in lower when they knew that Luna was coming over. Also, the Luna salesman was pushy but he was good. We like the new flooring installed by Luna and we're happy. I would recommend them.

In preparation for selling my home, I wanted my flooring to be as fresh in appearance as my newly painted walls. So, I contacted Luna. The price was right, and the service was timely, working with my work schedule. Best of all, everything was completed in one day! I have had other carpeting and flooring projects completed by your company and was very satisfied.

Have been wanting to remove old and worn out carpet, but not with carpet - love the beautiful appearance of our laminated wooden floor. Had to avoid another carpet flooring because of the strong allergies, and our new floor just magnifies our beautiful home. Luxurious, but not expensive. Just goes well with our fireplace and furniture.

I’ve had carpet, wood flooring and ceramic tile from Luna Flooring. They did work in the previous home and the one I’m in now.

It was a great experience with Luna. We had several choices to choose from. The people who installed the floor did an excellent job. The price was perfect. We will definitely be calling them when we want to put in new carpet. Thanks Luna. You did an excellent job.

The estimate for the small kitchen floor was six thousand dollars. I thought that was excessively expensive. The salesman suggested that sometimes they have leftover material in the warehouse from a large job and they might be able to find it at a cheaper price. They did and I got the floor for two thousand. That was still too expensive, but I purchased it. The men did a good job and were very fast. I thought they were suppose to put down a subflooring, but they didn’t. They said I didn’t need it. I called the salesman and reported it, and they gave me a two hundred dollar rebate. I don’t think I would use Luna again, as I thought they were too expensive. Everyone I’ve talked to said I paid too much for the floor.

I had a great experience with Luna Flooring. I like the comfort and color of the carpets, which were installed in the three rooms. Before purchasing from them, I considered Empire and National Floor but Empire was a $1,000 more. National Floor never showed up and Home Depot was $3,000 more. I went with Luna because of price and warranty.

I’m very happy with the carpeting that Luna Flooring has installed in all the rooms of our home. Prior to purchasing from them, I considered Empire but Luna Flooring's rep gave me a better price and carpeting. I like the thickness of it, and my wife like its comfort and color.

Luna Flooring was the most convenient among other brands I considered in terms of time frame and price when I had floors installed in a rental property for me. I fell in love with the convenience of them doing the next day. I was getting the place ready for the renters to move in and Luna Flooring installed the wooden floors in the living room, dining room and hallways, as well as the kitchen area. The contractor is real professional and they finished the installation in one day. The work and the craftmanship was great.

We considered other brands but Luna Flooring gave us a good price and we’ve also used them before. They installed an outdoor carpet on an enclosed porch and it went very good. The flooring has met my expectations.

I had Luna Flooring put some floors in before and I was satisfied with their work so when I wanted to do something else, I called them. I recently had some laminate flooring done for my TV room and my kitchen, and I like its dark color. When the guys came, they did the work and continued doing it until they were finished. Then they cleaned up after themselves. They’re dependable and they get the job done. I’ll recommend them.

I had carpet installed by Luna Flooring in several areas of my home. The guys who installed were very good, pleasant, prompt and very helpful. They did an excellent job. I would definitely recommend Luna Flooring. In fact, we had used them before and we were very pleased before too.

We thought about Lowe’s and Home Depot but their customer service sucked. We had some carpet put in our bedroom by Luna and it's so nice. We had some people come the other day and they said it was day and night. The experience was quick and painless. We’ve already recommended Luna.

The Luna rep was a very nice person. Once I talked to her and she told me everything, I went with them. The flooring I got has a vinyl look. I like the brightness and newness that it's bringing to my bedroom. It puts my room another notch, and it's easier to keep clean. And I like the pretty area rugs that I have down on it. The person that laid it down was very courteous. My floor wasn't leveled and he said it wouldn't look right if he would lay it. He talked to me and made sure that I understood. I had to pay a little more money and I was disappointed by that, but I understood why and it was nothing to have a good job done.

I had the laminate flooring installed by Luna in my bedroom, the master bedroom, and my living room. I had actually called before, and they did my carpeting. After the guy came out and gave me the price and showed me the product that I would be getting, I was satisfied with the price and went from there. The installation was excellent. The two people that came out did a very good job. I didn't have any problem. Everything that I needed done, they did. It was great. I'm satisfied with the flooring so far. I like the design of it and how small it is, you can't really see any lines. The way it was installed was perfect. It isn't tacky at all and it's perfect for me. It's a great product. I've had it for about a month now.

We had a hardwood floor installed in an office and we had a very good experience with Luna Flooring. Their cost was similar to the other companies we considered but we liked the service and the price was a little less. Also, they were very prompt and quick to the date that we needed it. A young man and a supervisor came and they were both very professional, pleasant, and quick to install. The flooring looks nice and it serves the purpose. I would highly recommend them to anyone.

We contacted a couple of other places then we had three bids but my wife was pleased with the price that Luna Flooring offered. Also, the guy who came and talked to us about it was very helpful and friendly. Luna came out the lowest price-wise because we got discounts like signing up online and a couple of other things. We had carpeting installed throughout the house and it worries me a little bit that our two dogs go running around it and it sounds like their nails are going to rip it apart. The old carpet didn’t sound that way but it may be that it was so squished down but if we rip a hole, we’ll be calling them back. Still, we’d recommend them.

We had carpeting installed by Luna Flooring in one of our bedrooms. I was looking around at other brands, but I needed the flooring done quickly, so I posted something on Facebook and I got responses like, "Call Luna Flooring. They can usually do it in one day." I like that the flooring that we got installed is nice to walk on and it's very comfortable.

We had used Luna Flooring in the past in our other home. We actually got the whole home done at that time and we were happy with their service. We liked how quickly the flooring got installed. Also, we liked their product offerings and it's even better now that they finally have the regular porcelain tile because we had the laminate tile in our other home. So, we decided to use Luna Flooring again with this home that we just purchased four weeks ago. We had them install hardwood, tile, and carpet flooring in it. About 95% of this home was done and we just had a couple of bathrooms that we didn't have re-tiled. Of the flooring that we got this time, our favorite is the wood that's in 80% of our home.

We had carpet installed by Luna Flooring in specific rooms and in the hallway. Their cost was great compared to Lowe’s and it is still a good quality product. My favorite feature of the carpet was the color and the texture and the depth. We were very pleased with the product and the salesman. The whole experience was just perfect. I’ve never experienced nothing like this. I'd tell friends to try them out. I was surprised by how they did what they said. Everything was in writing and how the installers did what they’re supposed to have done.

Somebody told me that Luna and Empire were owned by the same company. It didn’t matter which one I went with and so I used Luna Flooring to install carpet in 3 bedrooms. The cost was good until somebody told me that I paid too much. Still, I like the carpet's color and stain resistance. Luna was efficient and their customer service was really good. They also install and deliver quick. Everybody was friendly, from the sales person to the installers. While they have good deals, I would still search around.

We had vinyl plank flooring installed by Luna in the family room. We also checked with one carpet-tile store nearby, and then we went online, saw Luna in it, and we were very pleased with it. We went with them because of all the discounts they threw in. We like the appearance of our flooring. Our experience was very positive. The installers did a really good job. They were very professional and respectful, and they cleaned up after. We are very satisfied.

I got my vinyl flooring through Luna and it was interesting because it was Pergo flooring that I was looking at. And I would’ve thought that the thickness would’ve been more with the Luna Flooring. I didn’t pay attention to the fact that it was thinner than that product. But I was looking for something with durability. I’ve had that flooring before. But the thickness was the only thing I wasn’t happy about. I just would’ve preferred it to be a little bit thicker. But the color matches very well with the rest of the flooring in the same level.

Luna Flooring's price was better than other companies' price, so I had them install a carpet in the lower level of my home. The carpet has met my expectations. Its color is nice and pretty. Luna Flooring is a good company.

The carpet on the living room and dining room was rank and old, and it was time to go. It was installed when the house was built 20 years ago. I called Luna Flooring after I got the flyer for a sale and a salesman came out to my house. He showed me the samples, told me a price and I could work with it. We set everything up and the process was pretty smooth.

This is the absolute worst company I have ever done business with! Beware-once they have your money it is near impossible to reach anyone if you have trouble and we had massive issues!! The first time they came out they had the wrong product so we had to reschedule. The second time they came out they tire up the tile we had but didn’t put up any plastic. As a result we had white dust covering everything in our house. They did not have enough product to finish and they did not do the floor correctly so it clacked like plastic when you walked on it. They promised they would come out the next day and finish the floor and never did and it was 1:30 PM in the afternoon before I learned no one would be coming.

Luna Flooring had a sale going on at the time that I wanted new tiles for my kitchen. When the sales person came in, he explained the materials and offered me a good sale. The reps were knowledgeable and very helpful. Then the guys who came in to lay the flooring did a very excellent job. They have good workmanship and they went on and did their business. I like the color, material and appearance of the tiles. I would definitely recommend them.

We had a vinyl plank flooring installed by Luna in our entire home. We like the waterproof nature of the product. The installation crew did a very nice job, and they were respectful of our properties. We are very pleased.

The Luna Flooring luxury vinyl tiles installed in our kitchen have met my expectations. It was pretty simple picking out the styles and Luna Flooring installed it quickly, professionally and their 0% financing was great. The quality is better than other brands. It’s durable, easy to clean and waterproof.

Consumers thinking about using Luna Flooring in the Frederick MD area should read this review and be aware. I had a not so satisfying experience with Luna. There is a sales guy named Les that you should avoid. He uses high pressure sales tactics to get your business really quickly by telling you that you will miss out one deals like the 70% off deal unless you agree to install your flooring within that week. He also is a rookie that does not do a good consultation. He overlooked some key things that needed to be addressed in order for the job I needed done to be done properly. I called him and asked him if he missed these key things. He assured me he didn't and that the installers could handle the work that I needed.

Luna Flooring installed vinyl tile in the basement. They were awfully fast getting it in. They were very professional and showed up on time. They got the job done and didn’t wreck anything. The estimate was right on, too. I had a couple of estimates out and we're very happy with Luna's cost and quality compared to the other brands that I considered. Also, we have a couple of dogs but the flooring is easy to clean.

Luna Flooring provided good service. I had them install carpet in three of the bedrooms and in the hallway of our home. I really like its light gray color. It cost more but the installation was great. And they came when they said they would. The only thing is when they put my bed back together, I see now that they didn’t put two of the screws back in, so now my bed is loose.

Luna Flooring installed laminate floors everywhere in our home except for the kitchen and bathroom. They checked up a lot to make sure that everything was okay during the process. And there was a small issue but they did everything possible to try and rectify it. I really like the color of my new flooring, but I still don’t know how to clean it. And I was going to try and look it up but I really haven’t had the time to call on and find out how to clean it.

We purchased laminate wood floor from Luna Flooring and we had them install in the living room about a month ago. Luna's cost and quality compared favorably which is why we went with them. Their reps were excellent. We got a price more in line with what we were looking for and there was a slight problem. They put down white quarter so I called customer service and they came back the next day and swapped those out for matching oak ones. It looks beautiful and I'm very, very happy with everything. I would tell my friends to feel very comfortable going with Luna.

I went online and scheduled an appointment with Luna Flooring. I was able to get $200 off because I did that. The rep was on time, was very friendly, knowledgeable on all the products and took his time. He was here for almost two hours and made sure we were comfortable and answered all of our questions. He was very fast to take all the measurements and walked us through the process. He helped us set up the financing and then helped us get our installation day scheduled.

I had a carpet and laminate floors installed by Luna and the flooring is holding up well. I knew I wasn't getting the top of the line and I knew what to expect. Luna's service was good. It was like a turn-key. I scheduled it on the phone and then got updates through email and text the day before and day of the installation. They showed up on time and they had all the materials. They were detail oriented. They left things clean and took away all the old stuff. Luna also had a financing which is pretty nice and I'm using that too. I got the bill from Wells Fargo which is their local financing. Overall Luna is easy to work with and affordable.

Luna's installers were great and we had a really positive experience all around. We had laminate flooring put in an office area and also the dining and living room areas in our house. We really like the color. We had carpeting in prior, so everything feels and looks cleaner. Also, we looked around a little bit for other brands but Luna came in with the best price.

The Empire guy was a jerk, but I liked Luna Flooring's sales representative. I purchased a soft carpet from Luna and I'd recommend them.

Luna Flooring's pricing was reasonable. And I had somebody who used them before and had a good experience, so I had them install base carpet in my home as well. I like the color selection that they offered. They were quick and efficient, and the product is great. They also answered any questions I had.

I had Luna Flooring install carpet and flooring in our living room. I wasn’t in any rush to get the carpet done but the salesperson insisted that it could be done in a few days. However, I was contacted and was told that they didn’t have the product that I ordered so that was a little disheartening. Nevertheless, the flooring was nice. It matches the model flooring we have in our house today. The installation was great but the sales process was a little unsettling.

Luna's timeframe and cost were better than the other brands I considered. I had them install carpet throughout my home. Our new flooring and the installation were okay. The installers came here and got the job done in a reasonable time, and everything was good. Luna is all over the place and they have a good warranty and a good and highly recommended product. I would definitely recommend them. I would tell others to look elsewhere to see if there are better prices but for us, we wanted the installation done quicker and in a good timeframe.

We had Luna Flooring install carpet in the three bedrooms upstairs and down the steps. The other companies were not as willing to come out to my home to meet me so I went to Luna Flooring instead. Their representative was very prompt and very professional. And, the carpet's design was nice.

I had called Luna Flooring looking to do my kitchen floor first. I needed real hardwood, but when the sales rep came to my house, he told me that they only do prefinished. Because he was there and knew I needed to redo the carpeting on my stairs and in my hallway upstairs, I said, "What do you got for carpeting? You're here, let's not waste the time." So, I ended up doing the carpeting.

I had laminate floors installed by Luna Flooring in the den. At that time, they had a special where you do one room, and you get another room free. I got an estimate and I was satisfied with the price, so I went along with that. The flooring matches well the rest of my chic decor and it makes the room look good. During the installation, everything went well. They got here earlier than I expected and they went on and got in and got out and that was good. It didn’t take them long to do it and I went on with the rest of my day. They also put everything back and helped move the furniture back to where I wanted them. I’m satisfied.

We had a carpet installed by Luna Flooring in my mom's living room and dining room. Their price was a little high from the other brand that we were looking at before, but we were pleased with the customer service from their client representative. My mom loves the floors and she’s very pleased. It's close to what she had, but it's fluffier.

I got carpet flooring for my house from Luna and the quality of the carpet is good. My favorite part was the price. However, the only concern I had with the installers was that they didn’t put the vents back, closet doors and whatever doors they took out in order for them to put the carpet in. They wanted to leave, but it was a good thing that I came home and I made them put the doors back. The doors were heavy, and I could not do it. They were upset about that. Moreover, they took out 20 vents and they did not put all of them back.

I am writing this review because every time I walk into my kitchen I regret using Luna. I did a partial remodel of my kitchen eight months ago and I thought over time the feelings of my bad experience would go away but they haven't. I take responsibility in continuing with Luna even after a terrible experience with the salesperson who was confused and very pushy. He showed up to my house without calling me first and that's because he called another customer (who lives 40 minutes away from me) and then came to my house. So, during my visit he spent a lot of time on the phone with the person who was expecting him.

I had Luna Flooring carpeting, vinyl and vinyl planking put in throughout the house except for three rooms. Luna Flooring offered what I wanted and offered the kind of financing I was looking for so it worked for me. I really like the vinyl planking. It looks like wood but it's easy to take care of. Their reps were fine. When the person came out, I already knew what I wanted. They just showed me the different options I had and that was how I made my decision. Most people that walk in would tell me that my floors looked really good. I liked my flooring a lot although it was pretty expensive.

Luna Flooring installed a luxury vinyl and a carpet in my home. It was put in the dining room, kitchen and the hallway. Compared to other brands, Luna Flooring's cost was better and I got a pretty good deal. The luxury vinyl is durable, waterproof, and easy to clean. However, a lot of things I didn't know popped up. For example, instead of putting a piece of vinyl on the top of the stairs, they tried to put an aluminum plate which looks really cheap and cheesy, and I didn't appreciate that. Even where the floor goes into the carpet, they put these gold strips and that was really outdated and cheap. I had to go and buy my own because they didn't even offer it so I was unhappy about that. And then I wasn't getting the answers I wanted or the callbacks from the salesperson. Pretty much, he was out of it once he made the sale and he wasn't forthcoming. Other than that, their installers were excellent.

I liked what I saw at Luna Flooring when I was doing my research, so I went with them. The quality looked good and the cost seemed reasonable based on what other people might say. Our contractor also suggested we go with them and he also said that he had used them in the past. We had carpet installed upstairs and on the stairs. I love how soft it is and how cushy the padding feels. Our old carpet is 20 years old and this feels way different. My son's allergies are better now that we got rid of the old carpet. The reps are also competitive and the installers were fantastic.

We had the Serena flooring installed by Luna Flooring on four bedrooms and a hallway at the second level of our house. The flooring was of ¾ wood and in the American style. My experience with Luna Flooring has been very seamless. The installers were awesome and they did a very good job, especially in certain areas. They explained to me what they had to do, which was great. The flooring that Luna installed for us looks great. It has very much met my expectations and I’m very pleased with it. The quality of the product is very good, but we’ll find out over time if the quality of the flooring withstands its years.

I had tile and carpet installed by Luna Flooring in the whole home, except the basement. They had a mixture of the carpet and the color of the tile, and everything that I wanted. Also, there was the friendliness of the person who came to do the measurement. The sales rep was amazing, really nice and good, and she answered every question that I gave her. I like that my new flooring is not 70’s style anymore. It looks way better the way it looks now. It was worn, shag carpet in black and white checkered style in the kitchen.

I'm selling my home so I wanted to make it as best as possible. I had limited time to make a decision and went with Luna for the convenience and timeliness. I had carpet and laminate wood installed for their comfort and style. However, I was expecting a different color. I told Luna before that the carpet itself was great, but what I got was not what I selected, or at least not what I thought I was selecting. The only thing that they were able to offer was the warehouse here would be able to offer free labor. I would just need to repurchase materials that I would prefer better than what I would install. But I don't have the time nor the money to do that. Overall, the experience was good. The installers that came to the house were extremely fast, professional and did their job. They were also fast with delivery and following up with their installation. But I'd advise others to double check and make sure that the product they're selecting is exactly what they want.

We are extremely happy with the service of Luna Flooring. They came and installed the flooring, and it is beautiful. We like the flooring that my wife chose because, when we walk on the floor barefoot, we can feel the tiles and the different ratings of the tile. They did a superb job.

Luna Flooring was the first to come out and they gave us the best price right away. We had carpeting installed in the living room, the hallway, stairs and the four bedrooms. Quality is great and there's a great amount of padding. It's perfect and it works for us.

When we moved into the house, it had old carpet and it some old vinyl in the kitchen and the hallway. We had talked in the past to a couple of other places, and then the week before we spoke with Luna, we went to Lumber Liquidators and looked around, got pricing from them and estimated the cost. The pricing was comparable, but we felt better with the presentation of the products we saw from Luna. I had oak hardwood floors, luxury tile vinyl in the bathrooms and I had a carpet in the family room. The hardwood floors are much nicer looking. We also had them put hardwood on the stairs instead of the carpet. And the vinyl in the bathrooms has the appearance of a ceramic tile but it’s not as cold.

When I considered purchasing a vinyl tile, I didn't want to do the work. I wanted somebody to install it. I went out on a limb and called Luna Flooring and asked them to come out. I was happy with what they had and went ahead. Besides, somebody had suggested vinyl because they have animals and they're a bit destructive. The salesman came up with a price, and when the installer came, he said he knew something was wrong because we didn't put cork padding underneath. It's like the salesman didn't know his product. So I got an extra 1,000 bucks for it. But then, we negotiated.

I am in the process of getting hardwood floors installed and luckily it was decided that I need to have the subflooring repaired by an outside contractor, because the flooring that my father sent me a picture of was not the flooring that I was to be installed. I have been having multiple conversations with them and keep getting the runaround. I don't know what is so hard about getting the correct flooring. Luckily I had the issue before they installed the wrong flooring.

We had a man who did a hardwood floor upstairs and down the steps. I was thinking about going with him, but since I dealt with Luna, which was efficient, I gave them a try again. We had a carpet done before and just recently, we had some wood flooring put down in the basement since my husband wanted to have a karaoke room down. The installation team was exceptional. When I was down there, it was all clean. The flooring’s quality is good and my husband loves it, although it should have been a little lighter in color.

Absolute liars! They will say anything to get a sale, and make plenty of promises they fail to follow through on. My father recently passed away, and I was trying to repair the carpet in his apartment for his landlord. The landlord told me that they had originally used Luna, so I decided that might be the easiest. The landlord called and set up an appointment, and I followed up with one of their representatives named Anthony, to better understand the cost, as the landlord informed me it was $95 to just get an estimate.

When the Luna Flooring salesman came out, he was very nice and good. I just stayed with them and didn't look anywhere else. I bought some carpet and hardwood flooring. The hardwood was for my kitchen, dining room, and living room and the carpet was for the stairs, four bedrooms and a hallway upstairs. The flooring is nice but I had a couple of problems.

Luna Flooring installed carpeting for pretty much the whole house. I talked to a couple of other people but Luna Flooring was much better in cost and quality. Also, I really liked their sales rep. He was upfront and there was no pressure but he gave me good advice. The guys that put it in did a good job, too. Plus, I like the color and the durability of the carpet. I would recommend Luna Flooring.

Luna Flooring was recommended and I had them install a carpet in the family room. They were on time and the guy was efficient. They cleaned when they finished and everything was fine. I like the color of the carpet and the pattern is good.

Luna Flooring is of good quality and their staff is friendly. Their products had a lesser price than other brands I considered despite having the same quality. So, I bought hardwood flooring from them and it has been really nice.

Luna Flooring was a bit better in cost and quality as compared to the couple of brands I looked at. It was comparable because a lot of the different places offered the same type of carpet but Luna offered a good product which was great. They gave me a pretty decent price as well so I was happy with that. I purchased with them for the fact that they can install it quickly. Also, the timing was good. We had the salesperson out here and everything went pretty smooth. I had carpet installed in the basement of our home. I like the carpeting and I’m happy with it and with the way things went. I would recommend a friend to take a look at Luna Flooring.

I have used Luna Flooring before and after that first time, I had a rug installed in the bedroom. I stuck with them because of the way the sales rep explained the stock. He was trying to give me the best price for the options that I was looking for and had to choose from. Also, I had the flexibility. The process was really smooth and I like the product's color. I would recommend Luna Flooring because everything falls into that place line, the options that they have available, and time.

We bought a house and the carpet was horrible in it. We saw that there was a buy one room and the rest for $50 from Luna Flooring. The salesman was really good and he worked with us. He showed us a lot of options and made it a comfortable experience. No pressure. It was like, "This is what we can do, what we have for this price." It worked out really well. We went right with them and I had carpet installed in the living room, three bedrooms and a hallway of our home. The installation went very smooth. Just walking into it, it is a beautiful carpet. Everything was perfect but the only thing that didn’t happen was the room dividers when going from hall to carpet. They had gold designs and the salesman said they would change into a silver one. So I think they changed, but it was no big deal to us because we are probably going to change them anyway. Overall, it was a great experience.

Luna Flooring helped us install carpeting and tiles in our game room, stairwell, and bathroom. I liked carpet's color and that the dirt or stains can't be seen. I had considered another company, but the salesperson had mentioned that they were under the same umbrella. He also told me that it would cost the same. The salesperson was good and he had everything we needed right there available for us. But the installers didn’t meet the time frame that they gave me. They were supposed to be there by 2:00, and they were supposed to give me a call en route. When they didn't show up, I called Luna Flooring and talked with three different people. Everybody kept putting me on hold and transferring me around until the dude finally showed up 30 minutes after the given time frame.

Luna Flooring installed the tile floor in the basement in my home. I was going to go with Empire but Luna had the same type of material at a cheaper price. I had an appointment with Luna’s sales rep and it went great owing to the guy’s knowledge of the product and his friendliness. The installation team was also very knowledgeable. We had a little run-in with my heat as it didn’t allow the floor to dry but the flooring’s now down as I expected and on time. I’m happy that it worked out. Luna should be highly recommended.

I had tried Empire once before and I didn’t like their service, but my experience with Luna Flooring was okay. I had a great deal on the wood floors and carpet that I got from them which were installed in our my dining room, living room and hallway. And, I like the color that I got on my hardwood.

Luna Flooring was reasonably priced and was quick to set our appointment. The installers were on time and the installation was quick, good and as expected. I like the new carpets they installed in all the bedrooms of our home.

One of my neighbors just had flooring done in her house by Luna Flooring and she was really happy with it. Also, compared to other companies, Luna has a much better cost. So we had them install our carpet in the living room and the tile in one of our bathrooms as well. But it would be a good idea to get either a quote sent to our email because I couldn't remember the exact price to tell my husband.