Luna Flooring Reviews

We had Luna install carpeting and laminated flooring in three rooms and a hallway. The presentation was really pleasant from the beginning to the end and the salesperson was very likable. He gave the typical sales spiel, but he wasn't too pushy. Then, the installation was quick. We saw the salesman on Thursday and it was all done by the following Thursday. Two separate crews came in and they were really efficient, confident, and knew what they were doing. Everything went smoothly. I would tell others how impressed I was and how quickly we got it done. We might have paid more than we needed to, but the end product was worth what we spent. We're pleased with the quality and they made it easy.

I filled out the information online and then Luna called. Then someone came out to talk with me and I selected the carpet and took it from there. The gentleman who came out was very good. He was thorough. He showed me several selections of what I could choose and we talked about the demand and what type of traffic that was coming in the home so we could figure out which carpet would be more durable for the home. But the installation was a little messed up. When I saw the carpet that the installers were bringing in, I told them that was not my carpet. I took a picture of it and sent it to the representative that came out and they quickly got the correct carpet in and started installing. Then from there, the installers said that I had furniture that was oversized and they couldn't move it. So in order for them to move it, they needed 75 more dollars, which I would have paid from the beginning so they could be moved. I paid that, we moved on and everything was done.

I had the dining room, kitchen, and living room done first, and I had a room that had carpet and I decided to call Luna Flooring back and get the same tile for that room. They understood my needs and worked with me on the price. Also, the installers took less time than I thought it would and was still able to come to work. I took off of work, but they were done in almost four hours. I couldn't knock on the second install. Took less than two hours. It was a perfectly square room. It was beautiful.

I highly recommend Luna Floorings for anyone in need of flooring installation. Their team was punctual, courteous, and the quality of their workmanship is top-notch. I couldn't be happier with my new floors!!!

Luna Flooring did an amazing job refinishing the hardwood floors in my home. They were able to restore them to their original beauty, and the process was quick and efficient. I'm extremely satisfied with the results!!! 10 on 10!!!

Great install but when we found a problem two days later, Luna was unwilling to come and fix it without charging us for an entire service visit. If we fix it ourselves or bring someone cheaper in, it will void the warranty (which should cover this). Since the warranty means nothing so you are better off going somewhere local instead.

I have been trying for a week to reach someone at Luna who can address my concerns. I have contracted for flooring throughout my apartment. Luna came one month ago, ripped out some of the existing flooring, and then said that the concrete underneath had to be repaired. They promised to send a contractor, but nothing has happened. Half of the flooring in the living room has been removed and is sitting there. I call customer service and they say that someone will contact me, but nothing happens. This is terrible customer service!

From the beginning. The salesperson made false promises and drew the diagram for flooring wrong. We then had to contact her (who said she was always available and responsive within 24 hours). We did not hear from her for 2 weeks. Luna did not help. We got it figured out. The carpet installers damaged our wall.

I think this is a possible case of bait and switch. I was scheduled for LVP installation on April 5 with Luna. The crew showed up promptly at 8am. It went downhill from there. They placed 2 planks down for my approval prior to installing. They were clearly grey in color. I had informed the salesman during selection that I did not want grey. The installer called to tell the dispatch that I was dissatisfied. They left the house and I called the salesman to let him know the issue. He informed me he was working on it. He came to house to see if there was other planks I liked. I selected another color. Was informed it would not be available until April 26. I said that would not work. He later informed me that the manufacturer would have a delivery on 12 april. I said okay. I just needed a new contract so we could move forward. They refused which was strange and shady too. I would NOT recommend you using Luna.

Luna Flooring installed my living room carpeting. I was working with Home Depot, but they couldn't install it before the Christmas holiday. I needed it done before Christmas and Luna Flooring was able to get it done quickly for me. They were very professional and caring with what they did. They took into account all I asked them. They went over and above. I have some heavy furniture, and they were able to move it and get the job done on time.

I had carpet installed by Luna Flooring in three rooms and the stairs. Everything looks perfect. The pricing was a little high only because we were moving in in the next two days and we wanted to get things done before the furniture got here. The installation went very well and it didn't take all day. That was a good thing. The sales rep was also very friendly, warm, knowledgeable and made me feel comfortable.

I had carpeting throughout the house installed by Luna Flooring. I like the availability of the different types of carpeting, along with the information that the sales representative informed us in such a short time. The quality of the product is absolutely amazing too. The installers were amazing as well. Very friendly and efficient. I'm overall very happy about it.

I ordered vinyl flooring, the wood grain material-ish, from Luna Flooring and I had it installed throughout the main floor of my home. It matched the short grain wood that I had in the floor on the stairwell, the railing system in the fireplace, and the wood I had already in the house with my regular furniture. I told the reps how I wanted it and they asked me details on how I wanted the finished product to look. They came out the very next day, put it in as I made my order, and it was done in less than a day. So, I was very satisfied. They did a very professional job and I was impressed.

The sales rep was a nice gentleman. I showed him what I wanted and everything turned out good. I really like it. It was a good installation too. The group of guys that came out here did a great job. The carpeting was a little pricey though. Luna matched what Home Depot matched, but I could have gotten the carpeting for a better price. However, I haven't bought carpeting in such a long time, so maybe I just thought it should have been cheaper.

The carpet is beautiful and plush, Installers were friendly and moved as swiftly as they could. They worked a long day at my home, leaving at 9:45pm which I consider to be extremely late. They were tired and overworked, being their third job for the day. We evaluated the carpet and I noticed two areas that needed reinforcement and at this time the installer appeared frustrated which is understandable considering his long day, he fixed one area of concern and I let the other be because I felt if he attempted to fix it the carpet would look bad.

This is my second time using Luna Flooring. The prices are good. They offer good deals. I like the payment options that were offered to me. And if they say they would be there, they would be there. We would be installed. They had different selections, and as far as color and quality, prior to this last installment, I had my basement floor done by them. That was the laminate. I have carpet put on my stairs also by Luna.

Go ahead and use Luna Flooring's service. They told me the day before that somebody would call before they came. But they did not call. I woke up and they were already here, 8 o'clock in the morning, which wasn't a problem, but it surprised me. They sat out in my driveway at 8 o'clock. The two gentlemen were very polite and professional. They moved our furniture for us and everything that we expected. They had a couple of problems with some of the places where the carpet met other surfaces like tiling to make a border. But they were in and out in good time. They did a good job.

The sales representative was nice but inexperienced. The installers did a good job with the carpet. It's new and not flattened down like the other stuff was.

I had a very nice experience with Luna Flooring. The lady that came here was very helpful. She considered our budget and she did the best she could to find what we needed and we could afford. They did the entire upstairs and they were very efficient and got it done and left. They did an excellent job. They were very polite and they didn't take breaks. I would definitely use them again.

The rep was awesome and very respectful, courteous, and informative. He gave me plenty of samples to choose from and explained everything very thoroughly. Installation went smoothly too. Those guys are professionals, and they were quick. I had Luna Flooring install new carpeting in my living room and in two of my bedrooms, and I love it. I would tell people to definitely contact Luna Flooring and watch for their specials because they are always running nice specials. They're very reasonably priced.

The Luna Flooring rep came and met with me. She brought all the samples then I chose. She came up into the room where I wanted to have it done and gave her opinion. She couldn't have been more helpful and nice. The experience was great from beginning to end. I like the product. There were a lot of choices. The installation was quick. They were such hard workers and moved all the furniture. I didn't have to do one thing. They put in the floor, moved all the furniture back and cleaned up. They said it was a one day installation. I thought no way but they did it in one day. I was very impressed. It was little bit more expensive than I thought, but I wasn't that surprised 'cause I know the cost of things have gone up. They gave a couple of discounts so that was good.

Luna Flooring came in. They did the carpet. But they cut up our kitchen floor to the living room badly where it showed on the floor. They cut it too much. So, we had to call a bunch of times. Then they finally came out. They wanted to put this little steel piece over. And the steel piece would not work, of course, 'cause they cut it way too far back on the floor.

We had a really good experience with the Luna salesperson, and everything went super smoothly. The installation took about six hours, and the people who did it were good. We were really happy with how it went. The flooring has been great. It is above our expectations.

I tell people about Luna Flooring. I had flooring done throughout the whole house, including the living room, kitchen, dining room, bedrooms, and hallway. The floor was joint and I had to have it torn up, so I went with Luna to replace it. The sales rep was very friendly, kind, and informative, and install day went smoothly. The guys that put in the floor were very professional, friendly, and kind as well. They moved stuff even when they weren't required to. We were required to, but they went ahead and did it and put it back and got the floor done in a timely fashion. It's perfect, and I love it. It's not falling apart, and I like the ease of cleaning it. It also flows good with the house the way they installed it, and it feels good on the feet.

The salesman was exceptional. I was informed about the warranty, cleaning, the product used, what the product was made out of, and the padding. On install day, we had the time window that the installer reached out to us and gave us a closer time of arrival. He showed up and was clean and professional from beginning to end. It took two to three hours to install the carpet in my living room and the work quality was excellent. I have two new babies that are crawling around, and the new carpet is plush and comfy for them. I'd tell people to go with Luna Flooring, and I would try to find the gentleman who came in and walked us through.

We like the sales guy at Luna Flooring and their price. The installation of the flooring was smooth. They put some padding down and had the floor leveled out. The floor is perfect. I like the color of it. It makes our basement look even better.

LUNA sales and installation was a smooth transaction. My disappointment started when I change my mind on the downstairs steps carpeting. The very next day I called and had several tickets open to have someone from sales come out again and assist me on my options to change the carpet from downstairs steps. The change was within 30 days of satisfaction. The sales rep advised verbally that change of carpeting would be seamless and I could pick another style of equal or less with padding included for less than $100. This would be consider a change. I had him confirm twice for that pricing and he said that's what it would be. I agreed to this.

I had carpet and laminate floor installed in two rooms. I like it so far. I did it online, and somebody came. He was caring and super nice. He answered questions and made suggestions. It costs way too much. And as soon as it got done, I saw an advertisement online from another company, and had I seen that before Luna Flooring put your floor in, I would have went with them, only because of the cost. I paid $4,000 for two rooms. But it was great service.

I called Luna Flooring ahead of time and asked for a price and they said they couldn’t do that and would have to take measurements. I said they could come out but it’s a waste of their time if their price range is out. I have no frame of reference for what flooring even costs. The rep came in and took forever. He was not responding to my questions and not even speaking words back to me. He just kept waiting for the tablet to load. The whole time, I was asking him what the price was gonna be and the price per square foot. I measured myself beforehand so I could give him a close tape measure number but he couldn't give me any pricing. He finally gave me the number and it was way out of my price range. I couldn’t possibly afford it. It was more than double what I was expecting. But the price wasn't the real price, so he was going back and forth with the office. His phone was not working.

I purchased carpet and flooring from Luna Flooring. I like what they did. I'll use them again. They came through with what I wanted. I like my carpet upstairs and my flooring too. I hope, throughout the years, that I really will be able to enjoy them more.

We got an appointment pretty fast for the rep to come out to show us samples and measure. But it was measured incorrectly, so we did not have enough. They had to come back and finish in a couple of days. Other than that, everything's great. The installers showed up when they were supposed to and did their job.

The salesperson that I’ve been dealing with is a great representative for Luna. I got wood floors for the living room and then tiles put in my kitchen. The installers were very friendly and professional. The quality was outstanding. Luna is a great and dependable company.

I like their price and the convenience of them coming to the house. It was good working with their representative. He was knowledgeable and had a lot of samples to show. We did the carpet and we did our entire upstairs. The installation went smoothly. The quality of the flooring is good. The only issue I had was we got a price from the sales rep, and then they overnighted us papers to sign, and the papers had a higher price on it than what he quoted. But they said, "Just ignore that. When they install the carpet and give you your final bill, it's gonna tell you what the sales rep told you." To me, that was very odd. But it all worked out in the end. They didn't ask for any additional money.

Everything went well in my experience with Luna Flooring. The rep was polite and professional. I had choices and the options were fine. I got vinyl flooring and I was satisfied. Everything seems fine.

We called around and looked for the best deal and the type of wood that we wanted. We liked that Luna could do it sooner than anyone else and they had the flooring that we wanted and the representative that they sent out was very good. The rep had samples and he explained how it went together and that it is scratchable, but you really have to put pressure. If you have a heavy person sitting on a chair and you don't have those coverings on your chair legs, when they push the chair back, it scratches. The installers were quick. It's a fair size kitchen, the mud room and the little powder room and it took them four hours. They came out with four guys. They didn't play around. They were really good. They didn't speak a lot of English while they were here, but that was okay.

Luna Flooring is a good company and I would recommend them. They had a buy one room and get one free. We did both bedrooms. The representative knew what he was was saying and doing. The installation team was very nice. The quality of work they did is outstanding. The flooring is helping me on my electricity bill.

Luna installed flooring that looks like gray wood paneling. I picked that style specifically for the color. It was the only flooring that I had looked at that had the wood grain that I wanted and the gradation of gray that I was looking for. The installation was great. The guy showed up exactly on time. They called me in advance and said they were on their way. It was a crew of four. They were very respectful, courteous, and knowledgeable, and got in and out within three hours. They left the place really neat and they did an excellent job.

Luna Flooring put in vinyl plank flooring in my living room and hallway. Their cost is higher than other companies but they have a lifetime warranty on the floor. I was at work when the floor got installed and I'm still arguing with them about the installation. The floor that they put in is nice but they just didn't finish the job. The house had oak transitions, a transition that goes to a tile floor over in the dining room from where the floor was that they put down, and a ceramic transition that goes into the mudroom to go outside. They tore all of the oak transitions out and never put a transition back in. It's been two months and I still don't have transitions in the house from one room to another.

They didn't give a time that they were coming for the installation. They said they could show up any time after 7:00 am so I had my cats locked up from 7:00 in the morning. I kept calling to get times and nobody showed up until 4 o'clock. Two people showed up at first and started ripping up the carpet. Then, another two guys showed up. But one of the guys was taking his time. One was cutting rugs and the other was sitting down on his cell phone. They were cutting the rug in the middle of the street and every time a car came down, they would have to move the rug. Also, it was very hard with one guy because he didn't speak English and we had to call somebody to translate for us. But he was really nice. It took until 9 o'clock that night to do one big living room and a staircase. Other than that, the carpet is beautiful. They did a fantastic job and I love the carpet. Also, the cost was great. But I probably wouldn't go back to Luna to have another room done.

I knew what I wanted and the salesperson was very informative on the different types of flooring that would work for that and had the samples that I needed to see to make the correct choice. The price is fair, and I love the flooring I chose. It's a composite, hardwood-type, and it took five hours to install in one room. It was awesome. The installers were very polite and informative. They were also respectful of my home. I've recommended Luna. I've used them before as well. I had some rental properties and I had carpet installed. The quality of the carpet was good, and the install looked great. They thoroughly cleaned the empty rental unit. There was no mess left behind, and it's a big part of it. "Please don't leave another mess for me."

I requested a quote and Jean was at my door later that night. She helped us make this decision so much easier and stress free. The installers were fantastic as well. They were in and out so quickly. Everything about this major purchase was incredibly easy and nothing about this experience felt rushed or pushy in any way. Thank you from the **.

The sales rep, Scott, was excellent. Everything after that was extremely disappointing. Installer initially refused to fill in areas of the floor that were just subflooring. My contractor had to come over and convince the installer (who barely spoke English) to fill in the areas so the floor would be level. After it was done, if you step on that area of the floor that he 'filled in', your foot sinks down. All I heard from the installer is what he couldn't and wouldn't do. I had to pay him $100 (which Luna reimbursed me for, thanks to the woman who did that - I forgot her name) to cover other areas of the floor with the vinyl plank (the entire floor was not covered where some cabinets stood). When you get to a job site and discover the floor is not prepped to the installer's expectation, do your job as a flooring company and FIX IT!!! That's what you do...FLOORING. While the floor looks good, I know where the flaws are and have to live with it.

I liked the salesperson from Luna. The flooring went in my kitchen. He gave me two choices. He had samples and the one that I chose looked really nice and it was on sale. The installation went great. The only problem was they didn't level my dishwasher. I didn't realize until the next day when I went to use my dishwasher and I opened it up and it hadn't been leveled. I had called Luna about it and nothing was done. I never heard anything back. Other than that, the installers were great. They were neat and tidy. They were pleasant. They did a great job. I love the quality of the flooring. I was very happy. In fact, I've recommended Luna to several people.

I would encourage anyone considering Luna Flooring or Empire Today (same company apparently) to RUN AWAY AS FAST AS YOU CAN. This company has been horrible from start to finish. The BIGGEST issue being that we paid 28k in full by check, they cashed it and then 3 weeks later deposited it AGAIN as an electronic check deposit. We sat on hold for 2+ hours and never received a call back from their customer service team like they said we would to address being charged TWICE. We eventually had to go through Bank of America's FRAUD department, and they reversed the second electronic charge. We never heard back from Luna about this second charge.

I made the mistake of the year in signing my hardwood installation with Luna. Luna lacks transparency and are plainly lazy, they exploit their client's lack of knowledge about the flooring, they don’t communicate well with their contractors, they give conflicting and damaging advise all around, they convince you to place a deposit refundable only in 3 days, and they delay the construction so that they can tie you down with your deposit. When you confront them, they threaten to cancel the contract and that your deposit is no refundable.

I am writing to express my utmost dissatisfaction with the poor installation I received from Luna Flooring; and the follow up customer service and failure to uphold the warranty. As a customer, I had high expectations for the quality of service and professionalism, which unfortunately were not met. On 8/8/2023, I contacted Luna Flooring to file a claim against the warranty because of poor installation. The representative that I initially spoke with appeared knowledgeable and assured me of Luna’s support. However, the lack of support and failure to honor the warranty has left me deeply disappointed and frustrated.

I had a horrible experience with Luna. They did not call the morning of as promised. Then the customer service rep said my job was not on the books. The workers came unannounced and proceeded to do a terrible, unprofessional, sloppy job. The carpet for my stairs was supposed to be "bound" on the edges and also supposed to be one continuous piece. There were slashes on some of the edges and already, there is some fraying on the unbound edges. I tried calling Luna many times (every day for a week) to get this resolved. No one ever called me back. I spent thousands of dollars and am extremely disappointed. Will never recommend to friends/family/anyone.

They didn't keep appointments; they showed up without an appointment. Neither of the installation people spoke well - one spoke in broken English and the other didn't speak ANY English. The advice from the sales person did not match the advice from the flooring technicians. They didn't have enough product on the truck. No flooring was installed. I WANT TO CANCEL THIS ORDER. If I made a deposit, I want it to be returned NOW. I will not recommend them to anyone!

The sales guy from Luna Flooring wasn't pushy. He gave us a presentation and we picked out a color. We were gonna have more than one estimate, but I didn't wanna go through all these estimates. So, we figured his estimate was good and we went with them. The installation went well. It took four hours. The quality of the flooring was excellent too.

We got the vinyl flooring that looks like hardwood from Luna Flooring. It looked really nice. We put it on the sunroom and I did such a wonderful job on the rest of the room, so that really fine-tuned it. The installers were also very professional. The lady who sold the floor was also very concerned about my welfare and happiness. The whole ordeal was nice.

We made the absolute mistake of using Luna for a near $15,000.00 flooring job in our home. Every step of this process has been a NIGHTMARE. We went with Luna a SECOND time because aside from an installer trying to collect a balance despite me paying in full on the day of the sale, the salesperson and installation were great for the carpeting in our rental property, and that issue was resolved swiftly. I’ve had no issues with the carpeting installed in January 2023. So despite Luna being significantly more than other some other companies, we went with them for this project because of previous experience, the fact Luna uses their own installers (which we’ve found out is a lie), and the company’s reputation and guarantees. I am going through a high-risk pregnancy, and my husband was recently diagnosed with stage 5 kidney disease, and we just wanted the job to be done professionally with no issues. That shouldn’t be a hard ask when you’re spending almost $15k!!

SCAM ARTISTS!! If there was an option to give less than one star I would. Luna sent a salesperson to my home for an estimate and he proceeded to lie about every single perk they offered.

I had two bathrooms done. It went fast. The installation went well. Call Luna Flooring.

They did an excellent job on the carpeting in three bedrooms and the flooring in the living room and dining room. They had the best deal going to us as far as guarantees and timely fashion. The quality was excellent and the cost was reasonable. My experience was good. I'm satisfied. I would recommend Luna to anyone that's looking for that type of product.

We had engineered hardwood flooring installed in the living room, dining room, kitchen set, hallway, and laundry room. The installation was crazy. It wasn't the same experience I had when I use your previously used Luna. It was a bad experience because when he got here, he quoted one price, but the salesperson quoted another price. I never got the salesman's number, so then I had to call the 1-800 number. That was a mess. When I called 1-800, they said the same price as the installer said. The lady was able to find the salesperson, and he called me, he told him that, "No, that's not the price." So he was able to give me the price that he quoted after he talked to the installer. But the installer to me, he acted like he really didn't wanna do the job.

The salesperson that came out was pretty informative. We worked to get within my budget. The installers came out about a week later to install. They were pretty good, nice and clean. They were there for about three hours, which seemed to be pretty quick. They cleaned up nicely. We've had Luna installed before in years past at our home and we had a good experience. The cost is pretty competitive.

Everything was good. It was what I expected. There were no surprises. We had a salesperson come out to the house and she was very professional. She was a real nice lady. The installation took about four hours with two guys. But we were very happy once the installation was done.

I went to the La Porte Flooring and Carpet Town, and the carpeting was almost $8,000. Then I called Empire but they wanted me to call back because they didn't have any openings for somebody to come out. So, I called Luna and the rep came out that afternoon. He had a very good variety of samples and the prices were very good. I got carpeting because they were $2,000 cheaper than La Porte's carpet places. I was thinking I won't be getting carpeting and it was just a dream. But Luna came through. The installers were very good though they were very clumsy. One guy didn't even talk at all or made eye contact but that's all right. One guy talked good English and he was very nice. His little helper with him was good too. The experience was excellent. I love the new carpet. I‘m telling everybody to call Luna if they want carpeting.

The installation of our Luna Flooring was really good. But it took a lot longer than what we really wanted to take. It took two days versus just the one that they talked about. They already penciled it in that they were gonna be there till 10:00 PM. But we have an HOA that doesn't allow those loud noises after 9:30. But they came early and did a good job. They knew what they were doing when they put products in. The quality of the products was good too.

Sales presentation and sales associate Jason were very informative and thorough. Our installers did an amazing job with our floors and even replaced a door for us, although they were a bit like bulls in a china shop. We have a hole in our wall at the front door and still have dust throughout out our house. Our issue is with the stairs, we were sold on flush stairs (which cost us extra) that we did not receive. Our installers said with this material there's no way to do. Also the stairs are two pieces, which has created another issue, our stairs sound like bubble wrap when walking on.

The installers were very professional and accommodating. They were quick and thorough. They got it done relatively quickly and it looks good. Dee was the rep that I worked with and she was amazing. It was a good experience. It was comparable prices and a quick turnaround. The only thing that I was not okay with was the lack of communication between the team that was supposed to work with me for the financing option. But other than that, the sales rep and the installers had it together.

My experience when I first started working with Luna was good. When I contacted them, they had a salesperson contact me within a day or two and then set up an appointment, and he came out, and did his thing. I got carpet and the installation went well. The guys that did it were very nice, very respectful of the house, and they put down everything to protect everything in the house. They were very nice and got in and got out and just did their thing. As far as the new flooring, the quality has been pretty good. They had to come back yesterday because a seam had popped.

I love the product that I got from Luna. The married couple that came here laid the flooring and they left the house in perfect condition. I would recommend them highly to anybody. I even went out and bought lunch for them because they were working so hard. I wanted them to take a little break. The wife knew exactly what her husband needed. She cut all of his molding, which was wonderful. The husband initially thought it would be a three-hour job. But with all the transition points, it took them six hours. He was an artist when it came to putting in the molding. He did an absolutely beautiful job, and anybody who comes in just raves about what he has done.

We bought carpet in the master bedroom and the installation went very well. The installers were punctual and friendly. They cleaned up well and they did a very nice job. So far, we're happy with it and we would recommend Luna Flooring.

I called Luna and they were so great. They made purchasing way too easy. We got carpet for the entire home and tiles for the kitchen and the laundry room. The house is a house we're fixing up to sell. The sales rep was very good at guiding my decision about needing something that looks good and is going to be satisfactory to whoever buys the house. He had intimate knowledge of doing this with many other clients. He suggested carpets that were in the right price range and he suggested colors and it all worked out. The installers did the carpet very quickly. They didn't scratch up the walls. The tile guys came in on another day. Again, very efficient and quick, too. They all did a very great job. I would use Luna again and I would never call another company. Everything was great. It was way better than I would have ever expected.

The Luna Flooring representative had come in and let me see samples. He explained everything to me. He explained very well the texture of the one I got. I have a dog, and he goes, "This is the carpet for you to get." He was excellent. He recommended the best lining and the padding. He said that this was the best. If the dog would have an accident, all I had to do is get my shampoo and it will come right up. It wouldn't have any smell. I love my carpet. It made my house lighten up. I wouldn't trade it for the world. Luna has been really good to me.

We felt that Luna Flooring's representative was very honest and a very nice gentleman. He showed us the things that we wanted to look at. We like our new flooring.

Updated on 03/16/2023: On March 14th I wrote my horror story on this site about the horrific experience with Empire TOday/Luna and the company responded with an apology and that someone would be in touch with me. Well I am still waiting. This truly is a bad company!!!!

I liked the flooring that looks like wooden pieces you put together. The Luna Flooring salesman that came had the perfect one and he had a computer thing program on his tablet that he put that floor in our kitchen and in our dining room with the furniture. The way he did that was so neat. However, he had no personality and he did not measure right. So, when they came to put the flooring down, they did not have enough trim. We put this rubber instead of doing the wood strips like you normally put around the edges like we did in the dining room. They call it cord around. We went with the rubber in the kitchen part because of it being so wide under our cabinets and it started to come apart. So, I texted him and asked, "Am I supposed to call Luna's customer service and let you know we have a problem?" He texted me back, "Don't call **." That was his last name. That was rude. He could have said, "I'm not the person you contact. This who you should call." So, I wasn't impressed with the salesman.

We purchased luxury vinyl planks. Luna Flooring was the first company that we called and their pricing was equivalent to what it was the year prior, so we were already prepared, and they had flooring that we liked. I had some questions prepared prior to the sales gentleman coming out, and he answered all my questions about cleaning. He talked to us about how to take care of the flooring. There were some that I had looked on their website that he told me it wasn't necessary. It was too high of a grade for what my needs were, to try to help save some money. He gave his input but allowed the choice to be mine, which is exactly what I would have expected from a sales person. I saved that guy’s number because I said when I'm ready to do my next floor, we had such a good experience, I would like to mimic it with the same people.

The installer is amazing. I've never seen such great workmanship. The floor look great and the salesperson resolved my issues.

We got wood flooring for the entire house, and the gentleman who came to the house made everything painless. Luna Flooring's work crew was very professional too. They moved some things around. We had done some things ourselves as well. We started off by emptying out the master bedroom so we can get that room done first. The work crew started on a Monday, finished on a Wednesday, and the quality of work is top shelf. However, we're still trying to get used to the sound change and the house. Everything is a different sound. It's also a little slippery than we're accustomed to, and my wife slipped up the steps last night, but she didn't hurt herself.

Regarding an improper installation in my family room in 2020. The carpet is now buckling in 3 places. Now that the pandemic is over and I'm more comfortable with workers in my house I want this fixed. I am greatly disappointed that they want to charge over $400 to restretch the carpet. I have used this company for many years in this same house, and never has this ever happened aside from the same installers cracking my hardwood floor transition plate the same day. This should have been a clue for me. I am very disappointed in how this is being handled. I will never you Luna again. Never!

The young lady that came to the house was fine but the workers showed up late. They didn't get there till 11:00 and I asked for them to be there at 8:00. Then, they didn't leave till well after 6 o’clock, which was too late in the evening. But they worked fast and they did a good job. The quality of the flooring is nice. It's doing very well standing up to traffic. They're a little overpriced, though. Also, I'm not sure if I got the right wood because it doesn't match what I have in the rest of my house, even though the rep brought samples that looked close to it. It's bothering me. But it's already done and there's nothing I can do about it.

The sales rep of Luna Flooring was fantastic. He was a good problem-solver. He listened to my concerns and came up with solutions. The installers were also fantastic. They showed up on time. They called me and told me when they were gonna be there. They did a very good job. I wanted them to save some carpeting so the dogs could lay on it and they cut a piece out from the old stuff. I like the flooring as well.

Working with Luna was great. We love them. My experience was very personal. The person I did the appointment with was good. Then the sales person that came to the house was fantastic. She was very personable. The install was good as well. We did carpet in our basement. We love the padding and it's a very soft carpet.

The installation guys were great. We did rugs in four rooms, and I love them. I'll send friends to Luna Flooring.

The sales rep came out and I told them what I needed. He brought in some samples, we picked the carpet and the runner and the installers were able to install it two days later. They were fast and clean. The quality of the job that was done was great and I like the durability of the product. I would highly recommend Luna before anyone else.

The carpet is good. Luna Flooring had finished the job before the big name stores we had went to even gave us a quote.

Luna did a price match when I made the purchase and I had a wonderful experience with the sales rep. He was extremely knowledgeable and courteous. I had carpet installed in the family room and the bedrooms and the quality of work during the installation was very good. I like the cleanliness of the carpets.

I was very satisfied with Luna Flooring. First time, we spoke with a sales representative, then we changed our mind. We then called the guy in, and he came to the house and talked to us. He was good, and the installers did a good job as well. We love the carpeting.

The salesman and the installer were very accommodating and pleasant. They really went out of their way to please me and I appreciated that. The installation was very timely, professional and efficient. It was a good experience.

The rep showed me everything in the truck and made some good suggestions. So, that was helpful. Also, the installers did a good job. They were focused and got right to it. My new carpet is so springy. Overall, it's a very nice product.

I had carpets installed by Luna Flooring and the quality of the service was good.

We had used Luna before a couple of times for other things and when we moved out into our new house, we thought of them first. It’s the easiest to deal with. We had hardwood floor installed in one big room and we love it. We’re excited with how it turned out. It was incredible. Only one man did it and he got 300 square feet done in three hours.

They were very professional. My rep was understanding and nice. She explained stuff. I got laminate floors done in the living room and dining room. The installation went great and I love the new flooring. It's easy to clean.

I got hardwood floors from Luna Flooring which were put in my family room and I like them. We use Bruce and a soft cloth mop to clean them and they're very easy to clean. When I had them installed, the installers worked without stopping and were really good. They got here around 8:00 and they were gone by lunchtime. The scheduling was also done in a timely fashion. Even the sales lady that came here was very professional and she was willing to work with me. I'm thinking about using Luna Flooring again for my lower level when I pay off this one.

We had vinyl flooring put in the kitchen and carpet put in the basement. The installers were very neat and cordial. They cleaned up after themselves. They had a hard time in the basement and there was some glue on the floor underneath the carpet. They spent eight hours to pull the old carpet up. They struggled with that, but they did a great job. Luna is probably the best company in the market.

Luna Flooring is a bit cheaper. Also, the installers got done sooner than they said they would. I like the new flooring. I would recommend Luna.

The guy who came out, Darryl, was very personal and because of him and his personality, I chose to go with Luna Flooring. He was very knowledgeable and explained everything to me. I had my living room and kitchen floor laid down. I got the luxury plank vinyl and the floors look good. I would refer others to Luna and call Darryl.

The installer installed a wood floor over water damaged floor. He never told me this! My husband had taken pictures and we see that there is mold (we hadn't notice at the time because we simply wanted a before and after)! Now Luna says I have to pay them to fix it. Went to the Attorney General who takes months to return my emails and calls. Do NOT trust Luna! Scammers!!

I contracted with Luna Flooring to install hardwood in my living room and dining room. I already had hardwood in the rest of my home so I needed Luna to ensure they matched the existing hardwood. Luna Flooring is supposed to be experts in Flooring, so when I asked about the difference in the wood, they told me my existing hardwood had been exposed to the sun, so the color was different from the new hardwood. They assured me the hardwood was the same. Well, they lied. They installed red oak hardwood and my existing hardwood was white oak.

I recommend them. The installation team was quick and clean. They were courteous too. I couldn't ask for a better team of people. I love the quality of my new floor. It's very easy to clean I wish I got it done sooner.

We had carpeting installed in several rooms and hallways/staircases. After the job was finished, we noticed that the installers cut a portion of our existing vinyl flooring when they cut the carpet to fit on the staircase. The installers denied doing this, despite having never noted it on the initial walkthrough. Luna did not do anything to resolve this issue and we had to file a claim with the installer's insurance company. After a lot of phone calls and headaches, nothing was done to resolve the issue. The insurance company took the side of their client (the subcontracted installers), who completely lied and claimed that we told them that our dog chewed that piece of vinyl flooring. We tried to, once again, resolve the issue with Luna and they have refused to do anything to make it right. This company has the worst customer service that we have ever seen!

I wouldn’t recommend anyone for Luna please look out for more honest options out there. So here’s how it goes, the sales rep will come to your house like your relative and talk good and lure into a trap. They will explain you everything except the cancellation contract which they will ask you to sign unknowingly. For a deposit this rep took my wife’s card and asked her to sign the document without asking her to review it and directly scrolling down to the last page where it says sign. And you are done. And now when we want to cancel the order they want to fork out 25% cancellation fees. And they say, "You sign the contract. Check your email, everyday 100s of email are there in your inbox you don’t go through it all." When rest of the world has easy cancellation policy why does Luna have this ridiculous and annoying policy. All this within a week's time. A really frustrating and annoying experience. Don’t ever go with these guys.

Scott ** was my salesman that came out to do an estimate. I feel like at a fair price from him and the workmanship was top-notch. Two gentleman came out, did the installation and after they left I found that there was a wobble on the toilet. I called and Luna stood behind. They sent them back. They fix the problem right away, and to me that shows the sign of a great company. There are always be issues with companies but whether a company stands behind the product and make sure you’re satisfied until the end, well, that’s something rare. Gary

From the beginning, my experience was excellent. The salesman had a lot of samples and he wasn't over-pushy. The installers were very friendly and professional. I looked at every inch and they did a perfect job. The quality of the carpet is very good. If I ever needed flooring or carpeting, I'd definitely call them again. I've recommended them to my friends. I was very satisfied with the price, the salesman and the installers.

Yesterday, Anthony ** came to give me an estimate for my finished basement. Nothing to remove; two rooms carpet, one room vinyl. The price he gave was $12,000+ unsure the exact amount. Anthony then called his manager and said he had a customer who was looking to give and gave him my specs of my basement. Then Anthony hung up saying the manager said give her $9,200. I agreed!!! Anthony asked me to secure the price by paying $3,500 today... no problem! However, I'm not signing a contract on your iPad that states $12,000. Please fix it to reflect the new price. Anthony's voice raised, while he start shouting of what he would not be able to do. I told Anthony, "I work contracts daily and that I'll never sign my name and expect you to go home to make changes when you have a computer in hand."

The salesman was very professional. He told me the different options from the sale prices to the different discounts on the different types of carpet. We chose our color, but then he came back and told me that that color was discontinued when I made my appointment to sign the document. I chose a different color but then right before installation, I got a call that that color was also discontinued and I had to pick a different color. At the same discount, they upgraded the carpet thing that I had. Then, the installers came out and they were on time to do the installation. They were wonderful and they explained what they were doing.

Luna gave me a comparatively better offer and the quality of their product was good. I had them install beige carpet in most rooms of my house and the flooring has met my expectation. Luna talked about the comfort of the carpet. The one thing I missed while signing the deal was I had a lack of understanding of the way the carpet is evaluated based on the pound of it. When I was looking at other brands, they were giving me something called a 60-pound per square inch. The Luna sales rep gave me a carpet of 48 pounds per square inch.

I was scheduled for a ceramic floor installation for my kitchen. My husband and I rearranged our work schedule including using vacation time to accommodate the process. This was all explained in consultation and with installer. Day 2 of installation the installer ran out of material. He stated he would not come back on Saturday as scheduled, instead he would come back on Monday a work day. I made myself available on Monday to no avail, the installer did not show up. I was on the phone for hours trying to get information and finally close to noon, I was told he was not coming today he would come tomorrow, another work day!

I was gonna go with a company right in my hometown but they kept putting me off and changing the price. I went online and found Luna Flooring and I'm glad I did. I liked the quality that they had and they were able to get there right away. They did the carpeting for me and their workers were very efficient. The cost was a little bit more but the quality was better. The timeline also exceeded my expectation. I have a whole new respect for Luna. I thought that because they're on a TV commercial, maybe they're pushing because they’re not getting a lot of business. I don't think that way anymore. They were quick to get things done and I'm very pleased.

My salesperson was awesome. I installed carpeting to the top floor and my stairs. They were really good about finding discounts. Also, the installation happened within three days. But the on time was a little tricky because they don't get their assignments 'til that morning. So, as I was preparing for them to be here by 8:00, they haven't been assigned yet. So, that was a little frustrating. But, by the time they got their assignments, they were here within 15 minutes. Also, they were very professional and clean. They moved things very carefully and put everything back where things should be. They really supported everything the salesperson said. This was a really good experience. I would definitely consider doing this again with them.

They were excellent and they did everything wonderfully. I got waterproof vinyl flooring and the installation team was excellent. They took very good care in moving things. We paid a lot of money and they made a good profit on it. We could've gotten a better deal but that's done. I love my flooring.

The process went very well. The sales rep was very personable and knowledgeable. She knew her material very well. The installers were very quick. They came on time and they were very quick and clean. Our carpet looks wonderful.

I recently had carpeting put in and the process was very good. The workers moved furniture and they were able to lay the carpet in a professional way. I was definitely satisfied with the quality.

We had carpet installed in our upstairs and downstairs bedrooms and the quality of the install was good, except they lost a piece of our closet door. I'm supposed to send an email about that so they could fix it.

Luna Flooring could get it done right away instead of us waiting and our experience was great. It didn't take them long to put carpeting in our living room, dining room, and two bedrooms. They were done in four hours. The carpeting is very nice and I would recommend them.

I had a very good experience with Luna Flooring. The salesperson was very good because I explained to him exactly what I was looking for and he was able to show me exactly things he thought I might like. I mentioned that I'd had some other previous offers as well and he gave me a pretty good deal on the floors that I had. I had one issue though, 'cause the people scheduling to do the floors kept leading me on. They install for a number of companies, including Empire. The guy even called and said, "This is Empire."

Luna Flooring is a good outfit. They're dependable, and they back what they say. I wanted go with them because they would do one room then one for $50. But I didn’t do the extra room for $50 because it was their carpet to select from. There wasn’t much to select from and I wanted the carpet that I wanted. But the rep was excellent. She came in, showed us the carpeting, and we decided we’d go with the one we chose. The installation was excellent. They were in and out of here in four hours. I was pleased that they got it done and got out quick enough. They did everything perfectly. I had everything emptied out so it would be light. They moved it all around, took it out on the porch, and were very careful with everything.

Luna Flooring is a great company to do business with. Some of the other companies that I called didn't bother returning my phone call and Luna did. We had some wood floors originally. They matched them and everything looks good. They finished everything in one day. We had a few problems and they came back and fixed them. They did a fantastic job.

From the beginning, everybody from Luna Flooring was awesome. I had new carpet installed in my bedroom and the installation was perfect. The carpet is very soft and I love it so far. I would recommend people to have Luna do some work for them.

The saleslady, Angela, was great. She came to the house, showed me some things, and it was kind of a done deal. The installation was fine, too. They came on a Saturday and it's not that big so they finished it up rather quickly. It was done by the afternoon. The quality of work is good, although there is one little spot that looks like it's kind of coming up. But other than that, it's very nice.

I called them and made an appointment for an in-home estimate. They sent a very knowledgeable and professional gentleman to us. He went through what Luna offers and we chose the carpeting we wanted. He did all he had to do to get it moving and arranged for it to be installed. They sent the installers and those guys were fantastic. They were the hardest-working men I've ever come across when it comes to putting down some carpet. This is the best carpeting I've gotten from Luna because the first time the carpeting was installed at a different address, that carpeting was terrible. But this time, it's really nice carpeting in here.

In the beginning, I was very happy with my carpet, after all, I am a repeat customer, first with Empire and now with Luna. I purchased low pile carpet, as I did not want traditional carpet as it tends to look worn out in high traffic areas. The problem with this low pile carpet is that you can see all of the seams, especially in my bedroom, there is a huge line that runs straight down the middle of the room.

Luna did a great job and they were fast. We went with laminate flooring and they did the installation within three weeks. It's beautiful.

Working with Luna was great. The salesperson that came in was very professional. I liked him very much. They did a great job. They cleaned up after themselves. Their work was fabulous and they did it quickly. We were glad that we chose Luna. I'm extremely happy. The carpet was great. If we had more floors to do, I'd certainly give them a call.

When I first reached out to Luna, a salesperson set up an appointment with me to come to the house to review materials and see what we wanted to have done. It was quick and easy. The cost was about what we were expecting it to be for the quality of the product that we wanted. The installation was also fast. It was within a week or two based on our schedule of when we were available to have them come. It took a while for them to install, but it was a big space. It’s not a square room. It has cutouts and the stairs are curved. So, it was a complicated project. But they got it all installed in that one day. So far, everything is holding up great and we're really pleased.

The sales rep of Luna was great. He had a bunch of options that he brought in-house and was laying them down on the floor, showing me what they would look like, and explaining the different padding and thickness. It was very informational. The installation was great as well. Everything’s been great with the product. It’s very plush and feels great on the feet.

Everything was okay with my experience with Luna. The flooring met my expectations.

The selection and the pricing was better than their sister company, Empire. Purchasing was quick, informative and helpful. The installation was painless and the techs explained everything to me.

I got wood floor only in the living room. The installer couldn't do the stairs in the step because the railing has to be removed from the stairs. The little step up that I have, he had carpets there, but he had dowel that came up to the carpet and it didn't go all the way to the end of the stair, so he couldn't do that. He told me it'll take about four to five hours, and he was finished before that time, so he did a really good job and he was showing me stuff as he was going along. I love my flooring. I take pictures and show everybody.

The rep was very knowledgeable. He was a veteran and I appreciate that Luna has people like him working for them. He had plenty of selection for us.

Everything went smoothly with the reps. Our new flooring is very nice. We like it.

Luna Flooring was very courteous and expedient. The salesperson was wonderful. She took time and showed me samples.

They installed laminate wood flooring on our whole first floor and they also did our steps. A crew of four guys showed us the product which had a different name than what our salesman had. So, I was a bit leery. But we texted our salesman and he said it was the same product so we were okay. They worked all day that Friday and they weren't able to get our steps completed. So, two of them came back the following day and completed the steps. We were extremely pleased and we love the new flooring. I definitely recommend Luna.

I felt a, “Hurry up. Give me the order” kind of feeling with the salesman. But the carpet is good. In the basement, one part is coming up. I will pay Luna extra if they would just tighten it. They had all the tools and they were there. The guy said, “Yes. I will be happy to do that. I can't do it today. You have my number. Call me.” I did, but he never called me back. And that was very frustrating for me. He should have told me no if he meant no. I called Luna and asked them if they would have him call me. They said, “Sure. We don't know exactly who was on that run.” But I know that they know. They can find out. But they never called me back. They should follow through with what they said they would do. Next time, I will continue to call Empire instead of Luna.

I decided to use Luna Flooring for the second time. The first time when I used them it was a wonderful experience. The second time not so much! The installer and what I believe were his children damaged all my walls that were freshly painted 1 week prior to getting the carpet. Long story short, nobody wanted to help me resolve this situation. It took 3 months to settle with them. I will never use Luna Flooring again!!! I highly recommend that you stay away from this company! I wish I had used a local business instead.

The lady came by and she had a good presentation for carpets and the floors that I wanted. Also, the installation was great.

Luna's customer support is good. Brian was my salesman. I liked him. He knew the stuff. He guided me on which way to go. I still have more flooring to do, but the kitchen and the three bedrooms with the carpet are done, and I love it. The installers were very good and very thorough.

It was great with the reps we worked with. The installation was really good and we love the carpet.

We re-floored the stairs to the basement and had carpet installed. They were fast and professional. I recommend them.

Our flooring was 10 years old and the carpet was buckling. We decided that we would want laminate in the closets, like a hard surface, instead of carpet. We got a few quotes. Luna Flooring was not the cheapest, but the salesman said that they could do our closets. Because we have California closets, they're a little bit harder to work around. But he was confident that they would be able to install the laminate.

Luna Flooring came in and did the estimate, and then the next day, they installed the carpet. It was very quick and they were very good. My sales rep was Alex. He answered all our questions, was very detailed with his answers and gave us all the information. Everything happened like he said. So, he was very good. The installers were good, too. There were different issues with my old carpet and they troubleshot it and figured out the solution and got it done. They did it pretty quickly and our flooring is great. I love it. The whole experience was pretty good.

I liked Luna's quality, and price since I'm retired. The salesperson was outstanding. She called to tell me she was on her way. It was a lot of traffic going on. And she kept apologizing for not being able to make it in time. I said, “Well, you can't help the traffic.” Plus, it started raining, so that slowed everything up. But when she got here, she was very apologetic. She asked us what we had in mind, and dropped the samples out. I was still looking for something. She could tell I wasn't completely satisfied. And she said, “I have other samples if you like.” I felt bad because she brought in so many. I said, “Oh, my goodness. Let me help you.” “No, no, no, I'm fine.” It was that last one she brought in that did the trick.

Luna has a reasonable price, and the people were very professional, timely and hardworking. The installation of the laminate flooring that we got was nice and quick. The installer came on time and worked all the way through until he was done. The flooring looks good and the quality is very good, too.

I love my Luna Flooring salesman. He was good and very informative. I presented him with a quote that I received from Home Depot and Luna was able to match and beat it. So, that was good. I like the quality of the carpet, and he was able to explain the different textures and benefits. The installers were great. I would recommend them to anyone.

I love the quality of the carpet and hardwood flooring put in my home. I'm very pleased. The Luna sales rep was awesome. She was very detail-oriented. I'm a detail-oriented person, so being able to see that in her made me feel very comfortable with what she was doing. It made me feel very comfortable knowing that I have somebody who knows what they're doing. She was here at night, and she was full of energy, very communicative even throughout the process, letting me know what she's doing and why she's doing it. As far as the installation, there were different people for the carpet and for the floor. Both were awesome as well. Everybody did a great job. They let me know what they were doing and cleaned up after themselves. They had me check things and made sure that I was satisfied after the job. I love that point of it.

I had a great experience from beginning to end. Everything was explained correctly to me. The prices were good because Luna was not the first one I looked at. I checked another company and Luna beat their prices. They put the samples to my house and I picked out what I wanted and everything worked fine. The installation was professional. The workers were friendly and did a great job. I love my new flooring. As a matter of fact, some of my friends love it and they're gonna use Luna also.

I called Luna Flooring and I got an appointment the next day. Everything was fast. If somebody asked me for a carpet, I’m going to recommend Luna. Everything was fine including the installation and price.

I cannot express how disappointed I am with the service of Luna. Luna has rescheduled and rescheduled our install for vinyl flooring and carpet so many times that it just does not make sense. And to top it off, Luna give the run around. Pass us on from one phone number to another and voicemail. Our fourth reschedule was for today – 11.9.21. We received a text today to confirm the appointment for today. We did with the letter C and then later in the day, my husband receives a cancellation and asked us to reschedule AGAIN for the 18th or 19th. Nope not doing it. Called Luna wanting this issue resolved today but found out that Luna could not and would not accommodate us even though it was their screw up so we just cancelled the order for the last and final time.

Luna Flooring did a beautiful job. The laminate I got is really nice, and I'd seen that it was 70% off. I would advise others, if they need something, to call Luna. They were good workers.

Working with Luna was good. I went with a Berber carpet, and the salesperson who originally did everything was very good. The installers were very efficient and quick. They cleaned everything up. I'm enjoying my carpet right now. I love it.

The carpeting I got from Luna Flooring was installed in three bedrooms, hallway, and stairs. It was their price that made me go with them. Their sales rep was very professional and straightforward. I didn't feel like I was buying a car. The installation was smooth. I had everything moved out of the bedrooms, and the installers came in, and they were in and out in about three hours. The work they did was beautiful. I like the color and that the product is plush. I love everything about Luna carpeting. Overall, it was an excellent experience, from start to finish.

We've used Luna before and the pricing was more favorable for us to do it with Luna again than it was with the other company. We got laminate flooring this time for our dining room and a hallway.

The saleswoman who came to our house showed us enough carpets and she was very helpful. The installers were perfect and were beyond expectations. We were worried about us using a big company that advertises all the time rather than something localized. But Luna was great and I would recommend them to anyone.

I was looking to have carpet done by Luna Flooring. I picked out the carpet before COVID hit. I didn’t get the carpet installed although I had already paid for it in full. Once COVID let up, I called them back. They came back out August the 18th. They had to remeasure everything and put it back in the system. By this time, the carpet had went down $504. They installed on August the 30th. Last week, I finally got the refund after calling at least six different people. I'm disappointed that it took two months to get a refund back but I'm satisfied with the product. The carpet is beautiful. Also, they didn't take a long time to do it. They were on time too. I would use Luna Flooring again if I needed to.

Luna Flooring was excellent.

My brother had used Luna and my mom did also. So I felt safe that I was going to be getting a good price for what I was getting. I had a good experience with my salesperson. I didn't like the way my current hardwood looked because it's a darker color and he said if we go lighter, it will show as much dirt because I have dogs. So I felt good about that.

We had carpeting throughout the house and considered another company, but Luna's rep came in and they had a better product at a lower price. He brought the product and told us the difference between the padding and what we would have been getting with the other company. So, we went with them. We had the carpet installed in the living room, dining room, hallway, and the master bedroom. Everything went perfectly. The guy who came out and measured the house also gave us his card and said to call him if we had any questions. When the carpet people came out, the installation folks did a wonderful job in moving our furniture and putting everything back. And it looks so good.

We got carpeting from Luna Flooring and everything seemed to go very well. The installers were very good and very quick. We got carpeting from Luna flooring and everything seemed to go very well. I had the carpet installed in the stairs going to the second floor, as well as the entire second floor except the bathroom. There were some scheduling issues at one point because of the rain but it was not their fault. It was frustrating but it was not like they could control the rain. There was also one time when they couldn't get to my garage and do their cutting because the city had decided that day to block off the driveway and repave things. And I had no idea it was even going to happen. It wasn't a good experience when that happened and trying to reschedule after that was not fun. But I'm very happy with the end product.

I was extremely satisfied with Luna's product, with the installers, and with the value. But after I ordered the flooring, I didn't have to but I took everything out of the house for the installation. Then they canceled not even to 24 hours before they were supposed to be there and said they didn't have the product. Bu I already had the house emptied, I had major surgery scheduled for upcoming, and I didn't react well. I felt like they didn't want to help me after that and I couldn't talk to anybody for a couple of weeks.

We got carpet and laminate flooring from Luna which were installed in three bedrooms upstairs and the master bedroom. Their sales rep was very good and when the guys who did the installation came out, they told us who they were and they made sure the floors were covered and taken care of. They told us what they was going to do and explained it from step to step. They did what they had to do professionally and their work was wonderful. I always wanted laminate in my bedroom and it looks great. The carpet looks good, too.

I needed a job done right away and Luna could do it. The salesperson and the staff that put it in were super excellent. I love the new flooring. The experience was really good. If I had to do something again, I'll definitely go with Luna.

Everything is well with Luna Flooring. We like the flooring. The ordering process was smooth. The salesperson, Bob, was very good and very clear. The only thing that we were very concerned about was that Bob had said that we had 30 days from the time of installation for the first payment. But in actuality, it was 30 days from the time of signing the contract. It bothered me so much that I had gone and checked, and I was glad because I would have missed that window and it would've nulled and voided the one year no interest and I would have to pay the full cost. So, they need to be a little bit more clear with that for those who are able to do the no interest. It's not from the date of installation, but it is from the date of the signing of the papers.

I had a good experience with Luna Flooring. They've done a good job. When they came out, they had the product on a truck to do the job. The flooring that I chose was good. They put it in and everything went fine with Luna.

I had my carpet installed on Friday 9-3-21 and the color is nothing I expected. I called back because the carpet has 1 Month warranty and a "love your floors" guarantee like they advertise. The representative told me they would call me within 24 hours. That never happened. Monday night I returned the call and they assured me another representative would call me within another 24 hours. Again that never happened.

The reps and the installer did an awesome job. The carpet and the color are beautiful. My boyfriend's brother needs the living room and hallway done so I told my boyfriend to call Luna Flooring and see.

Where do I begin? Let's just say that I would not recommend Luna to my worst enemy. This company should be absolutely ashamed in the way they conduct business and the way they handle their customers. Let's begin, oh yes of course, the consultation. Of course when a company wants to make a sale they are on time, every time. I had a representative come to my home banging down the door excited to make some commission. I fell into the trap. The salesman set me up with a time for installation, I forked over the money, and so the shenanigans begin.

The installation was immediately available and the discussion with the sales rep also was good. The pricing is also good. I had carpet installed in the bedrooms and the hallway. I like the padding. But the carpet that I selected was not installed. I raised tickets and somebody was supposed to come and check if the carpet was installed and was it what I ordered. The person came early morning but I was not available so I asked him if he could come a little bit later in about three hours. But he could not make it. He said I have to reschedule an appointment. But I also got busy and I never rescheduled the appointment.

We liked the flooring that we got from Luna Flooring. We had a good sales girl and we liked her a lot. We knew what we wanted to see and those are the samples she brought us. It was a good experience all the way. At the beginning, there was a problem with the computer systems. They thought they had our carpet in stock and they had agreed to deliver it on a certain day. But they called and they ended up not having it so I had to wait another 10 days. But as far as the people who installed, the people who delivered, the salespeople and the follow-up people, they were all great.

I had a good experience with Luna Flooring. Real professionals that installed the floor. They worked until they were finished. They were in and out and couldn't tell they were there. The job was well done. We had the living room and the hallway done. It was the wood floor, the snap-together pieces. They took the carpet up and the padding and they started from the bottom. Then, they put a half-inch moon-shaped runner on top of it against the wall. It came out really nice.

Luna has a good variety of options to choose from whether it was price range or color. It was an easy appointment to set up and I appreciated the payment plan option. It was pretty painless from start to finish. I got carpet installed in three bedrooms and I really like it. It appears to be good quality for the price that I paid. I had some family over recently, and they commented on how nice, plush and full the carpet was. I made a good choice.

I had laminate floors installed by Luna Flooring. They did my great room and my kitchen. I am relatively pleased. It's a good quality. However, I thought the floor would have more of a shine or sheen through it but it's kind of dull. I'm not really happy with that but it was not on the part of the Luna salesman. He was actually very knowledgeable and helpful. He was also very professional and friendly. He was able to answer both my husband and my questions fairly. We felt comfortable and I didn't feel like they bait and switched me. Initially, what prompted me to seek it out was the deal but when he showed me the difference in quality, it made more sense to go with what I purchased. If I hadn't done the deal, it would have cost more. I looked into another provider and that was Empire Today. For the area that I wanted to cover, the price with Luna was a really good deal. It definitely was the better bargain.

I have worked with Luna Flooring before and I was very satisfied with the outcome that time. I worked with them again for the flooring of my son's bedroom and he's very happy with it. Their reps were very great people. They pretty much pointed us into the right direction and told us what was better for us since we were kind of trying to keep something that will last a little bit longer than carpet and easy to maintain. They have a variety that you can choose from and the installation was quick, too.

I got carpeting from Luna Flooring. It has a good coloring and it's very comfortable. When the installers first came, they took measurements and explained everything, what they're going to do and how it's going to work out. Then a couple weeks later, they were at the front door and got everything taken care of. The installers weren't here very long, so it worked out great.

BEWARE INSTALLER GILBERTO **. Too long to write review on this joker. I don't understand why Luna would use this guy as an installer. He lied to me when he showed up and the next day never showed up. I spent 1400 dollars on carpeting and GILBERTO ** was not honest and truthful!!! Again too much to list but what ever you do please don't have him do any work. I will be complaining to the corporate office also.

Luna had the same price as another brand we looked at. The other brand had better quality but the timing was not good. We ended up having Luna install carpet in our two bedrooms. The installers came and they were perfect. They moved the furniture and put it back exactly where it was. There was no dirt or anything left over. I like the carpet. It's new and soft to walk on.

The experience with Luna has been terrible. The Installation is still not completed as promised and what has been installed isn’t done correctly. On July 15th we had a representative from Luna flooring come out to provide us an estimate for flooring. We made our selections based upon the information he provided. Laminate throughout most of the house, Vinyl in the kitchen that was supposed to have a tile/grout look and carpet in the bedrooms and stairways. We were quoted $10,900 for everything. When going to sign the contract the representative did not have a pen and the only pen I had on hand barely wrote. To proceed with the sale the representative asked me to sign my name on one of his contracts (he voided out) and he would transfer/carbon sign my name to the contract he fills out. The laminate and vinyl installation was scheduled for Thursday July22 and the flooring installation the following Tuesday.

I purchased carpeting from Luna and it has started to Frey. Based on my warranty I attempted to call them and have made 4 phone calls and still have not been able to speak to the person who is responsible for my account. Their customer service is horrible. Since there are many options I suggest people explore those options and don’t do business with Luna. To date I am STILL trying to get this resolved. Horrible company!!!

Dealing with the sales gentleman was fantastic, I had ordered once from Luna years ago and he made me happy to do it again...Till I came to install. They have shown for 2 days worth of appointments. Nobody has any information and I've lost access to basic necessities waiting for them. It's beyond pathetic that such a large company cant even contact its contractors. Don't waste your money on luna.

We went with Luna Flooring last year. We had some bedrooms redone upstairs and liked the service. We decided to redo our basement floor this time around and went with Luna again. The representative that came up was very helpful. We told her what we were looking for and what the rooms are gonna be used for. She suggested a certain type of padding and a certain type of carpet. The installation was within a week after her visit. Everything was very fast and organized. The flooring looks awesome and very professionally done. The installers that came out were courteous and the work that they did was excellent.

I have always used Luna in the past, so I'm a repeat customer. The installers were very professional and courteous. They came in, got it done, and were in and out quickly. I love the carpet.

I have been waiting for Luna to come fix my engineered hardwood floor for over a month. Customer service and a woman from corporate told me that she will get back to me but has yet to do so. My home remodel is at a standstill because of this.

From the start the sales rep called to reschedule the first appointment! The next day we meet up finally, we decided on some flooring for $8,000, a month later is install day and the crew gets there and tells us the stairs can’t be done!! After waiting hours on end on hold for customer service and then a manager and then a call back and still nobody calls us back and then we finally call again and get a hold of somebody to find out that actually he just cannot do the job correctly! So we reschedule for a week later where the new crew does not show up at all and finally after calling several different times to customer service they finally tell us they do not have the material for our job!! So now my kids' bedrooms have no carpet and the tack strips are still there while they are sleeping on their beds on a plywood floor!! We decided to cancel completely and we will go with a different flooring company!!! Run the other way.

I loved the two guys that did my installation. They were fast, efficient, and friendly. I only had a little bit of an issue with nobody showing up on the day that I was supposed to get the work done initially. They claimed that they couldn't get ahold of me to confirm. But I had never gotten a missed call or voicemail. They said the voicemail was full. It was weird. They reschedule the service two weeks later. I was annoyed because I had to move everything. But it ended up being fine with the installation. The quality is a little bit less than I expected but so far, so good.

We talked to three or four people and Luna wasn't as pushy as everybody. Also, they were the only ones that had the molding that matched the flooring. They also left us a couple extra pieces in case we had an issue. A couple of pieces of baseboard were missing and they fixed that for us. They also put baseboarding all under the sink for us. It was extra little touches that they did that we didn't ask for. We have two bathrooms done too but in a different color. They didn't leave us any of that but the workers were superb. They were very precise and didn't leave any stone unturned. They had the installation all done in one day. We had a little bit of cleanup to do but that's expected when moving furniture. We were very pleased and we love the floor. It's very easy to take care of.

The salesman was on time, for a change. And it was easy to talk to him. He seemed to have knowledge of the product. I presumed laminate flooring would be easy to clean. The flooring looks good and what the salesman told me sounds good. I've been told it wears well, but we'll see over time. The installation went well, but the man has to come back because the transition piece between my door and my kitchen is coming loose. If they can fix this problem I have here, it will be real good.

Anthony was great. He explained a lot of the different options that we had and was very knowledgeable. It was three guys that came and they were efficient. They moved everything. I was amazed at how well they did. We had our second floor and our basement all carpeted. It was about 1,700 square feet. It's like walking on pillows. I got top-of-the-line and upgraded padding.

This is the third time Luna has installed anything in my house. The first time was because I saw an advertisement on television. But the second and third times were because of their professionalism in all the other products they installed. The techs were a contractor. But they were both friendly and talkative.

I needed the vinyl laminate in a short notice and Luna was able to do it for us. They were very quick and courteous. So, I was very happy with them. They did a great job at a very good price.

I couldn't be happier with Luna Flooring from beginning to end. They made everything really easy. Their guy came out, measured, did the whole thing, gave me the quotes and picked out the color and the backing. The guys put the product in a day earlier than they said they would do it, and it was perfect. I was very happy.

When I had my floor in my kitchen installed by Luna it was not cheap. Not by a long shot. Not long after I started having bubbling. Luna told me it was because the floor was in areas where water could be. Really? You think? It's partly my fault for being an uninformed new home owner. How was I supposed to know the floor they sold me wasn't made for the kitchen?

There were a couple of different companies that we had in mind. One came out and we looked at what they had. We weren't happy with the whole situation. We talked to Luna next and found that I looked at them a couple of years ago. We did their carpet and it just worked. I love our carpet. It's one of the best decisions we ever made. The installers did a fantastic job putting the carpet down. Lou Furniture went above and beyond. I'm very pleased. I would have friends and family look at my carpet.

I hired Luna to replace most of the flooring in my house, a bill of $8K+ and I thought I was hiring professionals. Boy was I wrong. First the scheduling was an issue, original plan was laminate guys on Thursday, Carpet guys on Friday. Laminate guys show up and did the rooms they were supposed to. Carpet guys show up on Friday... (None of them speak English) Looked at the job and left... Best I could gather is they did not have enough carpet to do the job, so they left. WOW! Took 2 weeks to reschedule the next crew (never the same guys) so 3 weeks out my house is still in disarray and 1 guy shows up to do all the carpeting and there was a lot. So this guy is going to move all my heavy furniture alone. WOW Again. Well, the carpet guys was awesome so I ended up helping with moving the stuff.