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Luna Flooring was pretty well in comparison with the prices of the carpet with so some other places, but when their rep came to the house, it was very good customer service. What I was really impressed with more than anything were the men that put the carpet in for me. These guys were polite and kind. And with this COVID coming on, they kept their mask on. They were clean and they vacuumed. I couldn't give Luna Flooring enough compliments on how outstanding they were with the type of service I got, especially with the guys that put the carpet in. They even worked with my prices. We got a military discount because my husband and I are in the service. They went far beyond and they were really great.
I used Luna Flooring before for carpeting and that was why I picked them again. I took the same type of carpeting but less expensive because we were moving and I had to repair something. Their customer service was really terrific. The guy on the phone gave me a date I wanted and he came out. He said he was checked. I was comfortable with him being in the house and everything. The servicemen were also terrific. They cleaned up afterward and there were no nails laying around. It was a very great experience as far as I was concerned. I always recommend them to people because they're good.
The sales person that his name is Brian told us that because our good credit it will be 0%. And I'm checking my contract and no it's 4 years at 9.99% interest and on top of that my floor creeks everywhere. I been calling Luna customer service for a 1 month and I haven't yet an answer or a solution to my problem.
The rep was very knowledgeable and courteous. The installation guys did great too. They were awesome, very knowledgeable, and attentive, especially to the quality and the actual look of the flooring. Since they put the luxury vinyl in though, the sound barrier portion ain't what I thought it would be. They said that sound barrier was supposed to deter the noise. It doesn’t. It's the same with my ceramic floor that I have in the kitchen. That was an extra $2,000 and I could still hear the sound of regular walking.
Luna's cost was a little bit higher than other companies but it was convenient bringing the samples into the home and there was immediate availability to install the flooring. I had laminate flooring installed and the two workers were dedicated to getting the job done. They were very polite and respectful of my furniture that they were moving. I was very happy with the quality of their work.
I made a great choice with the carpet that I chose. It looks good and it's durable. I'm really happy with it. Their prices are great and their services can't be beaten.
It was Black Friday when I saw Luna Flooring as I was searching for carpet installation. They were having a pretty good sale. I was moving into a house and needed a short turnaround time. They came and quoted it pretty quick too. I liked the price so I went with them. They were professional. They followed up as well. I've had a really good experience.
UPDATED 1/20/2021: I filed a complaint earlier about this company. After 3 and a 1/2 hours of holding someone answered the phone. I gave in my information. I asked where they were for our scheduled appointment and they literally hung up the phone on me!! This company's the most unprofessional company of ever had to deal with in my entire life. They lie. They break contracts.. They steal and their hoods are incredibly cheap.. I moved 3 rooms of furniture and goods out for these people could repair my carpet for nothing. They're a no show and again they literally hung up on me and no intention of ever coming out.
ORIGINAL REVIEW: THEIR PROVIDER) and 3 years after install carpet began to buckle as it had improperly been installed. Two years later (year 5) I asked that they please come out and tighten the carpeting which is in almost immaculate condition. I signed a contract with them that shows 2 places they will come out any time to correct any install problems or any defects in the carpeting for the LIFETIME OF THE CARPET. Every time I call they say they will call back and no one returns my call. Luna refuses to honor the contract and I assume next call I will be hung up on. I have reported this to the Maryland Consumer Protection Agency for further action. If they don't correctly tighten the carpet I will file suit to have all new carpet installed. PLEASE NEVER BUY FROM THIS COMPANYYYY.
Elizabeth, we take your concerns seriously and will be in touch with you shortly to discuss your experience.
We purchased carpet from Luna the end of May. They told us it was the best, most durable carpet they sell that’s why it was the most expensive. Within three months of the installation we noticed it was unraveling and getting fuzzy like a cotton ball. It just kept getting worse so we contacted Luna and sent them pictures. Almost a month later they responded saying this is normal to happen and it’s not warranted. NORMAL? I’ve had carpet for ten years and this never happened. My builder grade carpet that is five years old looks better than my brand new, seven month old carpet from Luna. My whole family and I have used Luna for fifteen plus years and none of us will ever use them again. Terrible customer service! Bye Luna!
Chris, we take your concerns seriously and sincerely apologize for your experience. We're currently looking into your concerns and will be in touch with you soon.
Carpeting was put in everything but the bedroom. The bedroom has the laminate. The rep helped me make a decision. It was good experience. Also, the installers did a good job.
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