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LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.
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After owning and enjoying LG washers and dryers in the past of course when building my dream home in Ocala I requested this brand which was a big mistake. The literature advertises the dryer will dry a king comforter. Noting could be further from the truth. My first experience with model 4370 was trying to dry a queen comforter which it burned. The unit is less than two months of use and it does not dry completely the smallest of loads. The companion washer does not clean the clothes. This is a big disappointment and no wonder the company discontinued these models but what about the consumer left holding the bag.
Hello Florence. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Following some serious health issues my wife and I moved south to Florida. Based on the cost of buying new vs transporting everything we decided to purchase new. After building and closing on our brand new home on the South Florida Gulf Coast we identified the best appliance store and proceeded to purchase what we were told "the best quality" Washer (LG steam inverter direct drive True Balance) and the Gas Dryer (LG True Steam Sensor Dry) which were both listed by Consumer Guide as their choice/“Top Rated”?
For the record we owned a matched pair of The Whirlpool Duet Washer and Gas Dryer up north prior to moving south for OVER 15 YEARS WITHOUT INCIDENT! The LG washer came with an impressive 10 year warranty and to my complete surprise the Dryer came with a ridiculous 1 year warranty! Within six months the dryer was leaking small amounts of water on the floor and the dryer was making loud grinding noises that got progressively louder as the dry cycle progressed! In addition the inside drum/tumbler finish became worn out and marred while the vent at the rear inside of the dryer literally had the finish burnt off with excessive heat presenting a serious issue! In fact some expensive Tommy Bahama shirts were ruined by this dryer!
I have called the US Customer Information Center numerous times over the past two years leaving numerous messages until one day three months ago I finally had someone pick up from the Customer Information Center that was obviously overseas possibly located in India based on the gentlemen’s accent This gent proceeded to tell me that the washer was still under warranty but the dryer is only covered for one year! UNBELIEVABLE!!! He then informed me that he would have someone get back to me within the next 24 hours BUT obviously that never happened!! Based on the pricing and the alleged “Top of the line” there has got to be something that can be done? As we live in South Florida the clothing we cycle thru both machines is very light with no shoes ever touching either unit. Based on the facts I would warn you, stay away from LG Washers and Dryers!!
Hello Mark. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
We purchased the LG washer / dryer set on 1-11-20 from Warner Stallion. Right from the start the dryer makes a constant banging noise like there’s a pair of tennis shoes drying. I called the appliance store that we purchased from and after waiting 4 days for a call back they finally scheduled a service tech to come out, he told me that unfortunately all LG dryers sound like, there is no fix so I just have to put up with it. I called the salesperson we had and explained to her, she said she never heard of this problem.... I didn’t hear from her again. Today I was using the LG wash machine for bedding, when I opened the door, I noticed my sheets were ripped into pieces. Think twice before purchasing a LG appliance.
Hello Delite. Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.Thank you,
Dryer not working and they will not even send person out to fix it!! Never will buy LG product again!! I am going to reach out to my lawyer. They made a appointment to come out and I had to wait a week and the night before they called and said it's not covered?
Live Chat: https://www.lg.com/us/support/chatbot
Facebook Messenger: https://www.facebook.com/LGUSA/
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
The display panel on the LG 3500 is NOT back-lit, therefore you cannot see what the lights indicate without a flashlight. The markings are a light gray, behind a dark panel, making it very difficult to see without getting a flashlight. LG customer service says "too bad", that's the way it is designed. No offer to replace brand new dryer, and they didn't flinch when I said I would go to another brand.
Facebook Messenger: https://www.facebook.com/LGUSA/
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Bad dryer. Don't purchase. The buttons don't work and it stays on cool. Purchase brand new from Home Depot straight out the box. It's not where you purchased. It's the product. Terrible. I don't know why you want such a long review. The dryer is no good. Period.
I would stay away from all LG washer and dryers. The laundry machine leaves tiny dirt spots behind and the dryer does not fully dry clothes even at the maximum settings. Both machines are piece of junk, life is horrible with LG, not good.
2018 stainless steel dryer drum cracked. We purchased a set after reading that drums have been upgraded and do not have the same issues they once did. After lightly using our dryer that was 999.99 plus tax it is cracked. No more dryer. How on earth can this keep happening to such expensive machines?
My husband purchased an LG front load washer dryer set about a year ago. The washer has been fine so far but the dryer has been a nightmare. There's the usual problem of the lint trap sticking up so it grabs your strappy things and rips them apart. I can't put any camisoles, bras, etc in the washer. Also I washed a load of all my summer skirts this spring and my daughter didn't know the dryer is hell bent on destroying everything I love and put the whole load in it. Needless to say I lost every last one of them. They came out in a twisted torn up knot with drawstrings ripped off and holes in all the light material. Not one was salvageable.
There's another major design flaw with the lint filter though and that's had the holes in it are too big. They're the perfect size for catching big zippers and things and ripping them off. My husband and I both wear Carhartt coveralls in the winter and have multiple pairs. The latch on the front of the coveralls gets caught in the lint filter and ripped off. The zipper on BOTH my Carhartt coats has been destroyed and I have one pair of coveralls left that haven't been in that dryer. 4 coveralls, 2 coats, multiple bras, camisoles, nightgowns, skirts, all ruined.
Every time I load that dryer from hell I feel compelled to stand and watch the entire time with one finger on the pause button and one hand on the door to try and catch it when it starts to eat my clothes. Sometimes I can catch it, other times it's too fast for me. I literally stood there and watched it devour my favorite and newest pair of overalls before I could get the door open. I have a thousand dollar dryer that I'm afraid to use and a clothes line in my laundry room. This was a huge mistake, I'll never buy lg anything ever again.
More inconvenient than our old simple Whirlpool dryer.
1. No light in dryer... Never thought to ask salesperson because never expected a feature downgrade from our previous basic dryer.
2. No warning via any simple brochures or sales people that small loads result in a 'wet log' which requires a second manual time setting extension of drying time and the separation of the individual items from the compressed log one a a time for the rerun. Sometimes the result of the rerun is loose dry items (ideal), or a dry compressed log still needing separation. This is a waste of owner's time and effort.
There was no such hassle with our old dryer. Had I been forewarned (before purchase), there would have been no purchase!
LG Dryers Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 201 James Record Road
- Postal Code:
- United States
- (800) 243-0000
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