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I bought top of the line dryer from LG. I wanted a Kenmore, but was talked out of it at the store by an expert salesman. I’ve had nothing but problems with it ever since this time. It doesn’t dry clothes, sensors all go off and now I’ve contacted LG, they sent Callahan’s repair, they said I needed a part. I waited a week and then they cancelled the appt. I now am waiting for an “outbound” segment of LG to contact me to try and get a new company to fix the problem. This is while being placed on hold for at least an hour. Very disappointed in LG and will never buy their products again!
$850 and started having issues within 1 week this front load dryer (LG DLGX4371W). It has an option for bulk and advertises all these bells and whistle options but my old Whirlpool 13 year old dryer worked better I must say. Keep in mind I had professional install for the unit and vent and the problem is the unit, well maybe only mine? The dryer accumulates lint at the bottom of the lint bay eventually not allowing it be caught on the screen it comes with. This lint clogging at the bottom is a hazard and can cause fire. Even though the machine has sensors which may stop the unit before a fire thank God, but it's brand new...why should I be dealing with this as it seems to me to be a DEFECT.
Now I have to check the bottom of the lint bay and use a special connection to my vacuum to ensure it's not clogging up and shutting off during every dry cycle which costs me time and headaches as a father with a family. I purchased the new technology to try and get help and make my life easier but I ended up with a headache now. Wish I went with Electrolux as the reviews lead me to but the PC Richard's man was so adamant and strong with opinion on LG being the best...this is not the case for me. Over and out and good luck to all with this unit.
Not even a month after we purchased the matching LG front load steam washer and dryer we started having issues. The washer started leaking water from the door when it was running. Maintenance guy came out and basically told us it was our fault. Now a year later, when we open the dryer it literally smells like we have farm animals living in the dryer. Maintenance guy comes out and once again it's our fault. These machines are high maintenance and require a complete wipe down after every use. Wipe down the gaskets the doors and leave them open to air out (we have a toddler yeah that's safe) Dryer had to be semi disassembled and the amount of lint the bypasses the filter is INSANE! Why even have a filter it doesn't look like it catches anything! Them wiped down with bleach and sprayed with white vinegar. This is ridiculous and we will never go with another LG appliance ever again.
I have had nothing but trouble with the LG Dryer #DLGX3571 which I purchased in August of 2015. We've already had service on it once before and now are in need of service again due to no heat in the dryer. My husband notified LG of the problem, the fact that we have an LG Premium Care extended warranty and that the problem was that the ignition was not working. My husband was told that the earliest day for service was today which is 6 days later. Today the technician arrived and confirmed that the problem was the ignition but DID NOT HAVE THE PART!!! Worse still, the part cannot be obtained until next week and then we will have to schedule ANOTHER SERVICE DATE! So we will be without the dryer for at least two weeks.
I find this unreasonable and unacceptable. In addition to the present problem, I have found that only two of the dryer settings are useful - the manual setting and the air dry setting. On the steam cycle settings, clothes finish in the same condition or even more wrinkled than they are using the manual setting. The cycles do absolutely nothing in terms of removing wrinkles. In fact, in my experience, clothes are more wrinkled at the end of the "steam fresh" cycle than they were at the beginning. This dryer is expensive and I could have bought a simple dryer without the cycles (which do not work as claimed) that would have been much less expensive, provided the same drying quality and probably would have been broken less often. I am convinced that if you purchase this product you will be greatly disappointed in its performance.
I reported my dryer having problems 4 weeks ago to LG warranty dept. They referred me to platinum who ordered a control panel without sending a tech out. When the part finally came & the tech came to install it was not the problem! Now I am going on 6 weeks without a dryer or service!!!
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Bought LG DLE3170 dryer about 3 years ago. In 6 months I started to get troubles with lint screen. During the spinning the screen would start to rise up above the edge on 3-5 mm, just enough to catch the piece of cloth. Then it would swirl it to a tightrope, which would bring along other pieces of clothes and all of them tight up in one huge spiral. At the beginning it have happened extremely rare, but last few months it happens pretty frequently. I tried to level up the dryer to perfection, but it didn't help. Seems that the screen is simply too big and doesn't stay in place for longer than 1 minute even when the dryer off.
****Buyer Beware**** Please do not ever buy an LG Appliance! Their "10 Year Warranty" isn't worth the paper it is printed on. Our dryer stopped heating after purchased new July 2017. Customer service is absolutely deplorable, with hour long wait after talking to someone about the problem, flat out lies, being given the runaround, promising service appointments and no one shows. Being told LG was in "negotiations' with a repair vendor in my area and that we should receive a call back within the week. That was 7 days ago. No one called.
Called back - another hour of being on hold. Then being told that the 1st service center declined our service appointment so it was being escalated to their 2nd service center. Why was my service declined? No one can say, but supposedly/hopefully the "2nd service center" can accomplish what the "1st service center" was unable to do - schedule a service appointment. Oh yea, I should receive a call back in 3-5 days from the 2nd service center.
After 2 1/2 weeks of the runaround and lies from LG, I am done trying to have the dryer repaired under warranty. I am biting the bullet and calling a repair service to repair my 9-10 month old dryer out of my own pocket. I also would like to note that our case is not an isolated one. A google search will reveal several horror stories identical to mine! Dryer stopped heating and a completely worthless LG customer service experience.
Purchased LG dryer in 2013. Stopped drying this week. Got nowhere with LG customer service. Totally useless. Required a $150 deposit just to initiate a service call then the cost went up from there. We do 1-2 loads of laundry a week for a 2 person household! The quality is so poor. Our OLD Kenmore lasted 19 years with no problems!!! Stay away from LG products!!!
Dryer worked very well until it just stopped. Used about 2x a week for 3 years. Called LG and used their repairman for $150 to diagnose the problem. He took off the top of the dryer and the motherboard and wires were fried. Said he had seen it before and that replacement of motherboard would be $850. LG unresponsive. Junked this beautiful, new-looking dryer and bought a Samsung. Read my negative review of an LG steam DW. NEVER under any circumstances, no matter what you think about your being an exception. Never buy LG.
Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesn't heat AGAIN. Of course the dryer is out of warranty now and Lowe's tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I don't like the LG washer either. Doesn't rinse very well. I sold it.
LG Dryers Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 201 James Record Road
- Postal Code:
- United States
- (800) 243-0000
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