LG Dryers Reviews

We have had a LG DLEX3001W Ultra Capacity Dryer and a WM3001HWA Ultra Washer for the past 4 years. Unlike the Wash Machine which is another story the Dryer has been a pretty decent appliance overall. We have although have had one consistent annoying issue that we have been experiencing and it is clothes being wet or very damp after a drying cycle. We did the normal cleaning of the lint filter and what we could visibly clean out of the lint filter cavity.

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but that's not even the beginning of our frustration. I'll try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair.

Surprise, I too have a loud thumping dryer drum & visible crack in the drum seal. I called LG. Initially, the representative said, "Oh, this is a known problem and there is a recall". Called back with the serial # and surprise, the known recall now requires a receipt, which I don't have 7 or so years later, and LG insists it's required to make the recall fix. Is that legal? Do recalls require a receipt. This is the second LG product that has gone bad on me at my expense and NO more. LG is not a good life and I would not opt for their products ever again because as other commenters below stated, their customer service is bad. I plan to call the MA consumer products division tomorrow to confirm if a receipt is necessary for a recall, assuming there is a recall on the product as the first CS agent told me this morning. LG's products are NOT worth the hassle they put their customer through....

After 6 years of owning the dryer and doing no more than 4 loads a week - I live alone, I noticed a loud thumping coming from my LG dryer. It got progressively louder so I called a repair man. The drum was broken at the seam. It cost me $400 to replace the drum. $400! He said it was a fluke and that this didn't happen normally. But I just read online that others have had the very same problem. LG better pull it together. Now the dryer isn't drying the towels completely, I was researching the problem, could be my lint vent which is not a dryer issue but I came across these complaints and I was really ticked off. I feel burned. I paid top dollar for this dryer and I figured it was a top brand. Buyer beware is all I have to say.

Got set as gift from brother-in-law after wife helping during death of his wife. The washer has worked fine since 2008. The dryer we have had checked several times, always says vents needed cleaning. Now that I have read reviews of how having to do exactly what we have to do is dry 4-5 times, I am convinced no need to spend any money on this high dollar product. Will purchase a decent dryer... Used to be a washer dryer lasted 20-25 years. What a shame on LG! Never again.

I want to lodge a complaint about a repair I had done last week that I don't think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my son's soccer uniform on the steam cycle one day. It came out wet. I called LG (I don't remember the date, but it was the previous Fall 2012) and they told me that I didn't put enough clothing in the dryer, that it was too light. At that point, it was too late to dry the uniform so he borrowed another last minute. But based on their response, I assumed the machine was working and that I would figure out how to use the steam cycle eventually.

I purchased the LG DLE2050W Dryer along with the matching washer 2.5 yrs ago. We have replaced a sensor, a fuse and when the dryer quit drying a week ago, I thought here we go again, ordered another fuse and guess what, that didn't work this time. I have had a couple of dryers over the 32 yrs of our marriage, and never had to replace more than a heating coil even with 2 boys growing up here. It is just my husband and I now, 2-3 loads a week and dealing with this is ridiculous. You have to take the drum out to get to the most minute parts and what a pain that is. So, this dryer will be stuck in the corner of the basement and tomorrow, I am getting a new Whirlpool and feel confident I won't be dealing with these issues again.

After 3 months, nothing but problems and had horrible customer service experiences with their people!! Very rude and condescending! Now a little over one year and had one problem after another.... I have had enough and went and filed papers with CIVIL court because main office is located in Alabama. Hired a serving comp there to serve them with court papers. I expect and will settle for nothing less. I want my money returned for this piece of **?

My LG dryer's drum broke after 5 years of use. The welded seam had broken causing the famous thump that LG is so well known for and won't support. I suggest none buy LG products so that they learn then customer support of bad practices in manufacturing is resolved and they service their customer's complaints. Their customer support is full of words but will not resolve the claims against them. DO NOT BUY LG PRODUCTS.

Bought LG washer and dryer just over 6 years ago. Had no problems till today when the dryer started to thump. I am a retired millwright-machinist and have repaired washers and dryers as part of my job for years in a large hospital. I took the dryer apart to discover the drum was cracked on the welded seam. My extended warranty ran out in March. Called the Warranty Department at LG and was told they never heard of such a thing and could not help me (I did tell them that there were hundreds of similar complaints on the internet). Called the local service company and was told a service call would be about $300 plus parts. They couldn't understand I already had it apart.

I purchased my LG washer/dryer DLE5977B almost 9 years ago and have had the worst experience. My dryer now sitting in my garage has had the wire harness replaced/repaired 3 times! Now working on its 4th repair which I refuse to put out another $300… two years ago I had Geek Squad come out to repair the wire harness which I find out that they only used black tape to mend the wires together… seriously??? $300 service charge to tape wires together!! Are you kidding me??! Now I'm looking at another $300 service charge, shoot I could've bought another dryer for the amount of money I've put into this dryer alone!

About 2 years after our LG gas dryer purchase we began hearing that thumping sound which we now know to be a cracked weld on the dryer drum. It was frustrating to have to replace such a major component, but we reasoned that sometimes parts fail. Our bigger problem however was that during the period that the drum operated with the crack, it was rubbing metal on metal in one little spot (according to our service technician) and created a super fine black metallic power that continued contaminate anything we tried to dry that was white, long after the replacement drum was installed.

LG Dryer drum cracked along the weld after six years of average use. The welds should last much longer than that. I was quoted $300-350 for the repair. Once ours failed, I learned others have had the same problem with LG Dryers. Since there was obviously a design/manufacturing flaw, they should have done something about it when I complained. I guess they only design their products to last five years. I had an extended warranty that we did use a few times over its five year length. Should have taken a magnifying glass to the drum weld before that warranty ran out. I won't buy LG again.

Eight years ago, I purchased an LG Tromm washer and dryer. I have been very satisfied with my purchase until 9 days ago when the thermal coupler went bad in the dryer, and I have now been waiting for 6 days to have that part replaced. I cannot fault the repair service I am using in my area. They are as frustrated as I am. They, too, are waiting on the part. So here is what I learned...I have had the dryer for 8 years and it performed well and I am pleased with the product; however, what I am not pleased with is that when a repair is needed, there are not any US parts manufacturers for LG. So if the part is not available in the US warehouse, you must wait for them to get the part in, which is the situation I am in at this time. Buyer, beware.

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

I spent weeks researching the best W/D to purchase. We purchased top-of-the-line LG washer and dryer in July 2012. Now 8 months after purchase, the dryer stopped heating. We have a technician coming tomorrow but LG representative was sure to make clear that it could be our fault and therefore the repair may not be covered under warranty. Now I have found that many people have had the same problem. It is apparent that LG is aware of a defect. Honestly! We were planning on buying an LG W/D for our 2nd house but not now! It's time to do more research.

LG ventless dryer purchased in 2012 for about $900 at Home Depot. It dies two weeks after warranty expires. Trip charge $72, replace control board $250, labor $100. Total $422 repairs. Do not buy LG products.

We purchased an LG Dryer one week ago and have not been able to use the dryer from day 1. We plugged in the dryer and immediately received a shock. We plugged it into the same 220v outlet that our previous dryer used and never received a shock. We called hhgregg to ask for help and were directed to call LG for service. They gave us the name of a local appliance repair store, who we called. We set up an appointment and later confirmed that they would come out. But they called the LG Company and we were told that our problem was our home's electrical system, and they couldn't do anything to help us. We cannot use an appliance that has an electrical problem and gives shocks whenever you touch it. We are returning the dryer because they refuse to help us and say it's our fault. We will never buy an LG appliance in the future and would suggest to others not to buy them either.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was "back ordered". It is now almost 1 week since I was last able to dry laundry. I'm thinking about returning both appliances to Home Depot.

We purchased a washer/dryer (DLE5955W) combo in 2009 for approximately $700 apiece. After just 3 years, the dryer stopped working appropriately - the drum would not stop turning and now it won't turn at all. After multiple calls, my wife and I turned to the internet and chat room help. I have friends who have $300 off brand dryers that have been working for 20 years and our $700 "Life is Good" unit lasted 3 years - what a joke! I am absolutely shocked at the massive number of problems that these units have and they refuse to do anything about it. I cannot fathom why LG allows these types of challenges to continue. Oh wait - yes I do - we, as consumers, continue to buy their products so they keep making them this way. I wish LG would have honor and integrity in their business and fix the circuit board and dryer drum challenges that millions of people are having.

We purchased an LG WM1814CW washer and DLE2514W dryer six years ago from our local Home Depot. The washer truly has been a workhorse. We have no complaints about it at all. The issues we have are with the dryer. The drum split down its seam a year after we purchased it and was replaced at no charge, because we had also purchased the extended warranty. With a year to go on the warranty, we started having issues where the unit wouldn't start when the Start/Pause button was depressed. We didn't think much of it being that it was a rare occurrence.

I have a 2-year-old LG Dryer. Not long after I bought it, it started catching clothing articles on the dryer filter at the front of the door. My clothes are getting ruined. The dryer will twist all the clothes together and the piece of clothing that gets caught, will stretch out or rip. I have already replaced a filter that cost $30, thinking it was a defective filter (not warranted). I know LG is aware of the problem, because when I called the manufacturer, the salesman admitted that people were having that problem. I want a refund. I will have to buy a new dryer. By the way, one of the bars inside the drum fell off. Now, I will have to call a repair man, stay at home all day to wait for him to come look at it, order a part and then when it comes in, I will have to stay home all day to wait for him to come back and fix it. I am so sick of spending my energy on this dryer.

We purchased an LG front loading washer and dryer in February 2010 at Best Buy. Recently the mother board went out on the DLE2350W dryer ($350 replacement cost) only to find out that in Canada, LG warranties this item for three years and in the United States only 1 year. After visiting with the recommended LG repair service, we have found that this is a common problem and can go out even after one year.

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

I just had to replace a roller bearing on my three-year-old LG dryer at the expense of $200. When I attempted to contact LG customer service, they were willing to forward my complaint to upper management without any expectation of a reply to me on my complaint. Evidently, this problem is quite prevalent on this particular model (DLE5955W), which I learned from reports on the internet. The serviceman that replaced the defective roller told me that the bushing/bearing was completely worn-out, which caused a rumbling noise, because of no lubricant which might have occurred because of its proximity to the heating element.

We bought this LG gas dryer (model DLG 2141w) back in October 2011. We have kept the lint filter clean and washed. It was under normal use and now we have a circuit board problem. The dryer is just 50 days past the warranty. LG product sale presentations say they're strong but what cheap circuits they must have. Plus the customer services for our tech that researches it was poor. I took a lot of time on hold and the part availability is almost impossible. I will never by a LG product again and hope you turn your head away so you don't experience the nightmare of "live good" products.

My wife and I spent $2,000 on LG Dryer and Washer. Like someone mentioned earlier, washer does what it is supposed to do. Dryer, on the other hand, worked well for only 6 months. Now, it has stopped drying 2 times in the last 4 weeks, and LG reps struggle to support what is an inherent issue. They subcontract local repair companies that do not have parts, and each failure takes 10 days for a fix while your clothes pile up. We had a $350 (another cheapie name brand) dryer that worked flawlessly for 8 years. LG's customer service is subpar. Their structure for repair with subcontractors is subpar. Their parts delivery and stocking is questionable. And when you call their 800 # and ask for a supervisor, they simply switch you from one line to the next.

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what it's supposed to. The dryer, that's another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and it's not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and haven't heard back as of today.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

I started noticing small holes in my clothes, which baffled me. I’m worried that maybe we had moths, so I took out all of my clothes, emptied the closets, re-washed, and dried them. Now, all of my clothes had holes in it. I did some research online to discover that cracked drums in LG are fairly common :( I looked inside my dryer, and lo and behold, there was in fact a crack, and the crack was what was ripping all my clothes. LG was bought at Home Depot. I had to wait over a week to get someone in to fix it. All my clothes are ruined. I will never buy LG again. Also, the washer gets stuck on 9 minutes any time you wash towels, and it routinely overflows with soap even if I use HE detergent and fill it to well below the "normal" level indicated in the soap receptacle.

We also purchased LG washer/dryer (high-end stainless steel). Washer is ok, but we have experienced same problems as many others. The dryer LG Tromm DLE2501 never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An "energy star" product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually it sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depot's reps are promoting this stuff, and LG doesn't stand behind their product. Drum is cracked, and the lint stays trapped.

LG stackable washer/dryer, apartment size, high end - I thought! Two years later, a bunch of drywall have been replaced due to a bad washer install (Best Buy) and 5 visits later from the service team for the dryer, I am tired. No more LG anything ever. The dryer is so poorly designed (it's the vent less model - don't buy one) that it takes a team of techs to pull the unit out of the area it's in just to press a button to reset the thermostat. It's had three new computer boards in 2 years. The techs pulled the dryer all apart last visit and replaced the entire thermostat rather than just reset it. That was a couple of months ago and it just went south again today. It overheated then stopped dead. I am lucky I bought a service contract from Sears. They have been great, but I hope they just replace the unit soon. It's costing them a fortune to repair. Cheaply made appliances are keeping many techs employed these days it seems. LG? No, never again. And yes, their help desk was useless when I had the 1-year warranty. Now poor Sears has to come out and visit more often than I want them to come. I don't understand why any appliance store would stock items that repeatedly fail.

I have had my LG Front Load Dryer DLG5988W for some time now and never had any problems. Well then one day, it started getting loud as though it was out of balance. I looked at it and noticed that the drum had cracked. I find this ironic because I did a web search on this and I found so many pictures of this same exact crack. Mine look identical to all the others I found on the web. With so many complaints and cases of this happening, this should be a recall. It is right at the weld. I have contacted them and they have told me it only has a one year warranty on the drum, so I would be responsible for replacing the drum.

There is a serious quality issue with the LG drums. My drum cracked after 6 months of very lights use. I removed the drum and found out that it is extremely thin metal. This is a common problem, in which the drums are cracking at the seams. I think it's a couple of hundred dollars to have it fixed. I'm staying clear of all LG products in the future.

The dryer scorched 3 loads of laundry and smoked. I could not get anyone to answer the phones. I called and called and at times let the phone ring 5 minutes. Then, it would be busy for an hour at the time… What kind of scam are they pulling at LG?

Do not ever buy an LG washer or dryer. Within two years, both my front-loading machines stopped working and LG will cover none of the repairs. Save the money and buy something that is worthwhile. I was on hold for hours with customer service, and each agent I spoke to had a different response, always ending with "We will be back to you within 48 hours," which never happened. I spoke to management, who put me on hold for another hour and ended with "Sorry, we can't help you." I still have a dryer that won't work!

Recently, our DLG6988s dryer (part of a combo) stopped heating. Everything seemed to be working, but no heat! We called the point of purchase (POP) company. We had purchased a 4-year extended warranty program with them. The company provided a work order for repair. The repair diagnosis, full replacement as there had been a fire because the lint was not leaving the dryer but instead, getting in around the drum and the harness was damaged. There was no lint in the tube, none in the lint catch area. It was around the drum instead. No repair could be done. According to the repairman, who has seen this before, this is apparently is a problem with LG gas dryers of this model, which they no longer make, and a report was sent to LG.

LG dryer electrical connection holder - The screws were torqued so hard I could not loosen them without using a nut driver crescent wrench and channel locks. Then, of course, the holder broke. Now all I want is a one time courtesy replacement of the part and was told it's my problem because I chose to change the plug. Of course, the LG video on changing the part makes it look like a 6 years old could do it.

2 year old LG dryer, electrical problems inside the unit. It is sickening to read about so many problems with LG and service. I don’t plan to pay for more than this first repair. It will be on the curb. Get me Hecho En Mexico products, not China.

The dryer stopped drying and it’s just a few weeks out of the manufacturer’s warranty. I called the extended warranty that I purchased and they sent a tech out. He said the heating unit needed to be replaced and ordered a new one; but in the meantime, he did something to get it heating and the dryer worked fine for the week. He came yesterday to replace the heating unit, but now he claims that the power cord is fried and I need to call an electrician. This dryer worked perfectly fine with the power cord and the outlet up until yesterday when he attempted to replace the heating unit.

We purchased our LG front loading washer and dryer in 2009 from Sears. The dryer model is DLE5955W and it worked beautifully for the first year. Then, all of a sudden, the machine began to cut off mid-cycle and will not dry the clothes completely - particularly on permanent press. We called Sears tech support since we had purchased a 5-year extended warranty on the machine. The technician came out and replaced the ETC board and sensor for moisture. The machine seemed to work for a while, and then the same problem occurred again. This time, they replaced the central board and PLB assembly. A few weeks later, they diagnosed the machine had a sensor failure. Each time, the technicians appeared puzzled and were on the phone throughout the service. While they were very nice, they were unable to fix the problem which continues to persist.

I purchased my LG Steam Washer and Dryer on 11/26/10 from Home Depot. Thankfully, I purchased a 4 year extended warranty. Now a little over a year later, my dryer all of the sudden stops heating. I made a phone call to Home Depot on March 23rd and they contracted the work out to Appliance Solutions of Utah. When they came to do repairs, they said the dryer needed a new thermostat, the part needed to be ordered and they would be back in 3 days to do the repair. Two weeks go by and never heard from the repair guy and he never showed up on the day he said he would (I took the day off work so I could make sure I was here). Finally after 3 weeks, he showed up claiming they got sent the wrong part he replaced the thermostat and was on his way. Five days later (3/28/12), the heating on my dryer went out.

The LG gas dryer that I purchased from Best Buy on 11/26/2011 and didn't receive until 12/1/2011, has been out of service since 4/3/2012, because the dryer is not igniting. I called Best Buy and because I didn't purchase "their" black tie warranty and it has been past their 30 day exchange period, Best Buy will not exchange my dryer.

I bought an LG dryer 4 years ago and have already had it repaired twice. Only once was it under warranty. Now, my dryer was making large clunky sounds as it turned. I called the repair company that was used under the warranty and they came out to look at it. They found the drum to be cracked at the weld. I looked that up on the internet and found several other complaints for the same problem. Well, I immediately called customer service and talked with them. The gentleman I talked to said that he would email me the paperwork so that I could make a claim. Well, the email came in without a claim number which I needed to attach the pictures and original purchase receipt. Well, the email came without a claim number.

We purchased our set (LG Tromm DLG8388NM Washer and Dryer) in 2006 and for the first two years, everything seemed to work well. But now, the washer leaks, the drum is corroded with black disgusting gunk that is difficult to get to let alone clean. The clothes stink even after washing them twice, with bleach and fabric softener. The dryer spins but there aren’t any heat. We spent over $2,500 on the set from Home Depot and have been disappointed to say the least.

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. It's not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldn't catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!

LG Dryer: Very disappointing. It's less than 7 years old, and it requires a new motor. There are only two of us, so it doesn't get hard use. I thought I was buying quality and dependability. I was wrong.

I also bought a pair of LG appliances (washer and dryer). What a mistake, to say the least. I cannot even find service for these appliances in my area, due to the low quality of this product. It takes 3 cycles of 1:10 minutes to dry a normal load of clothes. I have to add vinegar to a load of sweats, to help with the smell. That is on top of a fabric softener. My towels also smell horrible, after washing and drying. My units are less tan 5 years old, and I have wasted over $2,000 on these low performance items. My life Is not good with these LG appliances.

My LG TROMM gas dryer I bought 2005, just burned up last night. It was a fire that started where the gas line connector is. The dryer had only been running for about 20-30 minutes. Luckily, I happened to go into the laundry room and stop it! We could have lost everything. Also, the dryer never worked very well. It took 90 minutes to dry a regular load of towels.

I purchased the item on May 28, 2010. Now, when I use it, I smell gas. I made a call to the Gas Company to check the line. It turns out the dryer is malfunctioning. This product isn't even two years old yet. I spent $600 on this appliance. What a waste of money! On top of it, the first customer service representative wasted a week of my time. They had me fax (to the wrong number) a form from the Gas Company confirming that it is an appliance malfunction. I called back only to find out that I need to either have an LG certified appliance repair shop fix it, or requested an extended warranty from LG. I will never buy a product from this company again. $600 did not even reached two years worth of use. Unacceptable and horrible customer service on top of it!

My LG dryer will not spin, it just hums when 'start' is pushed. It turns out that LG poorly designed the motor. The switch on the motor is not being made because some idiot put hard springs on soft aluminum and they wore through and fell off. The only thing can be done is replace the motor at a cost of $350. Also, the thing does not dry that well either when it is working. Don't by LG-- piece of junk.

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says that's the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

We also purchased LG washer/dryer, high end stainless steel. Washer is ok but we have experienced same problems as many others. The dryer LG Tromm DLE3777W never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An "energy star" product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depot's reps are promoting this stuff and LG doesn't stand behind their product. Two options: contact the Better Business Bureau in your state (they are usually really good) and the second option is contact your state Attorney General. LG is selling a defective product and that, in every state, is fraud.

LG finally did it! I will never buy anything that says LG on it. My LG Tromm DLE5977S bought at Home Depot and a crake in the stainless steel seam appears to get bigger and noisy. Please help.

I bought LG WM3988HWA washer/dryer combo in 10/2/08, from Overstock.com. It stopped drying and showing FE Error. I paid $89 to diagnose and $960 for changing the bad control board. After many calls, LG now says they cannot extend warranty only because the purchase was from an unauthorized source!

My dryer is only 2 years old, but the drum has a big crack and I can't use it any more. I call to request for service, but they said I have to pay for a replacement of a new drum. What? My question is why do I have to pay for a defective product? That's ridiculous.

Zero stars would be more like it! I have had an LG Steam Dryer for 2.5 years. It has never worked. I fortunately did purchase the Extended Service Plan from Home Depot. I have had it repaired 6 times and that's 12 service calls. It will heat a little for a few weeks and then stop working all together. The 6th repair, it didn't even heat the day the repair was done. Since then, I've called numerous times and Assurant (the provided for Home Depot's service plan) won't get back to me, won't send anyone to fix it, won't start a claim. I see it falls into the Lemon Law but if they can drag their feet for another month, one of the repairs falls off and then it isn't the Lemon Law any more.

After a couple years of normal household use, the stainless drum in the dryer has developed a crack in the weld seam. Considering the cost of the appliance, I find this defect in materials and workmanship unsatisfactory and I advise people against purchasing LG products.

I have a 3 year old washer and dryer, which is nothing but pure junk! Fortunately, I have the 5-year bumper to bumper warranty. I replaced the drum in the dryer 3 times (split twice), and they are coming again to try to correct the heating problem. It takes more than 90 minutes to dry a normal load. The minute it is out of warranty, we are going to buy Maytag.

I would give my LG dryer a zero! I have had my LG washer/dryer for about 5 years now and the dryer drum has cracked. This is crazy. These appliances should last at least 10 to 15 years! I paid over $2200.00 for the pair and I would expect it to last longer! LG should do a recall on these units and replace the dryers stainless steel drum! I will never buy another LG product again! People, you are crazy if you would ever consider buying an LG product. They are junk! I'm not happy!

This morning, my wife started a load of clothes in my 2002 LG Trom front load dryer. I was in the backyard with the dogs. I noticed an electrical burning smell. I ran in the house to see if there was a fire! The dryer was smoking! I turned off the gas and unplugged it. I repair all types of equipment for a living. Upon disassembly, I found that the wires going to the safety temperature switch, on the top of the burner tube, had shorted out where they were rubbing on the gas line.

I bought the LG washer/dryer combo from home depot 2 years ago (DLG2051w,WM2050C). I noticed the clothes were still wet, with a puddle of water on the floor under the washer. The next day, I put a load in the dryer to notice it was not heating at all. $2,000, 2 years, wow! I will never buy anything LG again!

I purchased LG Dryer from Home Depot's stackable option package, yet when service needed on dryer, LG stated that I needed to unstack. Their representatives installed when we purchased, why would I need to unstack. What you pay for is not what you get from the LG product or from the LG Company. They should stand behind what they sell. I wish I had never ever purchased this product.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesn't work after a few months.

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didn't get a top of the line reliability.

I purchased the front loader LG laundry and gas dryer DLG2702V from Home Depot. I also purchased the 4-year extended warranty. Both worked fine for almost two years now. Two weeks ago the dryer destroyed a load of shirts, my "office" shirts probably a $300 replacement cost. When I opened the door a strong smell of burned electric wires come out. The shirts are full of holes, as if burned at random, and the steel drum is covered in a grey-colored film.

I purchased an LG washer/dryer 6 years ago. I had problems with the washer from the first week. Six service calls were made within the first year to correct the problem of the washer stopping during the spin cycle. They kept coming to fix it until the warranty ran out. Then, they told me that it's “too bad". They refused to take it back, although I asked for 2 years! I finally kicked it to the curb, and bought a Maytag. There are no bells and whistles, but it works fine. The dryer stopped drying completely during cycles after 3 years of owning it. No repair corrected the problem. I had to run a dryer cycle 2-3 times to dry the clothes. Now that doesn't even work. I cannot find an LG repairman since nobody wants to deal with this company. I'm kicking it to the curb today, and going to buy a Maytag.

I own an LG dryer (Model: DLG5988W) just over five years now. This past summer, I noticed a noise and the felt along the rim inside the drum was coming out. I notified the service company and they ridiculously removed the felt--had to scrape glue from the unit. This took about three hours--the service person was outside in heat applying the new glue and the new felt to the drum. Keep in the mind that the entire unit needs to be taken apart to do this. When he was finished, he said that they could have ordered an entirely new drum and not have to remove and reapply the felt--but they chose to do it this way.

We just past the 5-year mark on our DLE3777W and got the diagnosis that the drum would need to be replaced. I asked why the weld would give out. The repairman said, "The heat." The heat? It's a dryer! We should expect more out of the premium price we paid for this unit. We spent $360 for the repair fee and had a week without the dryer while we're waiting for parts.

I purchased an LG front load washer and dryer from Best Buy. I have been using the product since 2006. I have to say that these are the worst products I have ever purchased! All of my clothes smell like someone vomited on me! Every ** time I put on a colored shirt, especially cotton--if I sweat a bit, I began to smell like everyone around me took a ** and all threw them at me at once! It is ridiculous that such an expensive product ($2,400.00) for the set would be so **! I will never buy LG products again.

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year "bumper to bumper" warranty and thank goodness I did.

I have a LG dryer that is a little over a year old and it is the worst dryer I've owned in 30 years. It won't dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they don't expect them to last more than 5 years. I'm going back to german built appliances. Thanks LG, you've just lost another customer who will never buy LG again.!!

My washer/dryer unit stopped drying since the vent was plugged with lint. I have had a repair person come out 4 times under the warranty. He came to look at why the unit was not allowed to wash/dry. I tried to get the warranty company to replace it. The reason that the machine is not drying is due to a design flaw. But the LG Company sent me a statement stating that they are aware of the design but they could not do anything about it and would not replace the unit with a washer and dryer.

I have owned a LG gas dryer for several years. I had problems from the start which LG has no records of, then I moved on to my extended warranty phase. It has run out now, but the dryer still does not dry well. I was beginning to think that I was nuts after so much service and not enough heat. Then I read this site and went OMG, that's me and a bunch of others!

I have had the LG DLE9577 Dryer for 4 years and the technician that came out to the house told me there was a problem with the dryers. My drum cracked! I asked him if it was common and he said yes, all the time. Because of the cracked drum, the wheels also have to be replaced.

We purchased a matching LG Tromm washer and dryer (front loading), approximately three years ago. For at least the past two years we have had a terrible time with clothes smelling sour and mildewy after being washed. Subsequent researched turned up countless complaints about this same problem. We've tried many "fixes" some of which seemed to help a little, but the problem would always returned.

I purchased an LG dryer 6 weeks ago. It started making a rumbling noise - apparently the dryer sheets were somehow escaping the inside of the dryer and jamming the internal gears of the dryer. It cost me $149 for a service call. The technician was at my house for merely 15 minutes and he knew immediately what the problem was. He said that he's done several repairs for this type of problem. He said that socks will get loose somehow too.

Had my LG Tromm dryer for about 4 years now and this is the second time in 6 months that I need the drum replaced do to the welding seems cracking. I don't understand how I pay big money for something that falls apart after only a few years. Never again will I buy LG products.

I have an LG Dryer. As what many had already stated, the drum is thin and cracked, tearing many clothes before I figured it out. This is obviously a problem that LG needs to address and correct. I will not buy an LG product again.

LG DLE 2150 Dryer, dead out of the box. I bought the dryer over a year ago, but only installed it a week ago due to construction delays as such has no warranty coverage.

LG Drum Dryer has failed again. Okay, this is what we have to do: Find an attorney (and I think I know one) that will file a class action suit against LG for the value of every dryer they have ever sold and return everyone a portion of their money.

The LG Dryer Drum Weld is defective. They should recall these devices.

I bought a new gas dryer. It did not work from the start. They sent a mechanic who has been out five times and he cannot fix it but says it is repairable. He has completely taken the dryer apart twice, down to parts. He even stuck a 2x4 piece of lumber in the bottom of the dryer and knocked it around. Still does not work.

I have an LG front-loading gas dryer (Model DLG5932W) with a cracked tub. Dryer started making and odd clunking sound shortly before it was out of warranty, but could not determine what it was coming from. Finally as it got worse, the crack along the weld/seam became visible. Crack is continuing to get worse, and I'm torn between fixing it, and having it happen again, and just replacing it. I'm very disappointed to see so many people with this complaint and LG blatantly trying to brush this under the rug, rather than make things right. I sincerely hope someone is able to take legal action and make them answer for this.

A few years ago, my wife and I purchased a high efficiency washer and drier. We love everything about the two units. But, just right after the extended warranty ran out, a crack had developed in the drum of the drier, a crack that got longer and bigger. And now the crack has disabled the drum and it does not work. If this crack was not there, it would work beautifully. Why wasn't this drum built better? Or did I pay dearly for a drier that was built with a flaw? Now I am shopping for a drier that wont match my nearly $2000 unit. And we have the fancy pedestals that go under the units which were a pain in the rear to install. I am also worried that I wont be able to buy a drier that will match our washer and one that will fit the pedestal.

LG Tromm dryer drum cracked along the seam and ruined clothes. LG does not stand behind their product and I had to pay for a new LG drum plus installation. 6 months later and now, the new drum has cracked just like the original. Obviously, a manufacture defect, but LG does nothing and claims that they have had no cases like mine. Look online and you will see there hundreds of cases just like mine.

My LG gas dryer has a cracked drum. The weld has split and the drum has to be replaced. It looks like this is a common defect with their dryers. Model # dlg0332w.

This is a follow up to my post on 8/22/10 regarding the cracked drum on the LG dryer. I contacted LG today and was told there was absolutely nothing they could do. They did not even ask to come and inspect the dryer to see if it was possibly a manufacturing defect. I ask if there had been any similar complaints and was told that there had not. I can clearly see this is not the case when reading all of the complaints on this site. I feel that LG knows that there is a problem in the manufacturing of this dryer but are unwilling to stand behind their product or acknowledge that they have a problem. So as for now they will continue to crank this junk out on the Korean manufacturing line that they are so proud of until someone hits them with a class action suit. I will never buy an LG product again and will tell anyone who ask me to steer as far away from LG as possible.

I purchased an LG washer and dryer in Nov 2003. I purchased the extended warranty which was up in Nov 2008. Today when I opened the dryer there is a huge crack on the weld line in the stainless steel drum. I realize that normal wear and tear will happen but this is stainless steel. I feel that there is a quality and/or workmanship problem as I have read thru the complaints; it seems that there is a common thread of cracked drums in the dryer at the weld line.

I will never again buy an LG product of any kind. I have had the same problems with my so-called, state-of-the-art washer and dryer. The dryer does not dry the clothes, shuts off early even on the timed setting. The washer smells bad and doesn't get the clothes clean. Calling the company got me nowhere. I dislike the front-loader style as I need to either bend or squat down to get the clothes out. Personally, the whole "high efficiency" thing is a scam. You need water and plenty of it in order to properly clean your clothes. Thanks a lot to all the environmentalists who started this crazy scheme. It does not work. Environmentalism is a big scam too.

I bought an LG Tromm Dryer four years ago and have noticed a hole at the back of the dryer drum. The dryer wheel looks as if it has caused the hole but it can't be for sure. I have called LG to complain that I don't think I should be responsible for this, as it looks to be a manufacturer's problem. The hole is getting bigger by the day. I have holes in a lot of my clothes because of the hole in the dryer. I will never by LG again.

I have a front loading dryer. The circuit board fried after 1 year and 11 months. The repair man stated 2 years at best for the board which runs $125.00. I thought I was purchasing a quality product for $1,300. I should have bought the $400 dryer now. Also, I have the matching washer which he tells me the rear bearing goes out every 2 years to the tune of $450.00.

There is a large cracked-out chunk of stainless in the back of the drum. Paper-thin and sharp, it tore up the felt seal ring in the back. The Tromm Gas dryer is about 4 years old.

We've owned an LG dryer for 3 1/2 years. The other day, I noticed a hole in the drum. Has anyone else had trouble with this?

We purchased an LG Tromm washer and dryer, and we have had problems with the dryer tub cracking along the seam. After reading about the service problems, we ordered a new tub and rollers from Sears Direct in the beginning of February 2010. The dryer started getting noisy again, and when we checked, the new drum is cracked in several places on the front edge. It seems to be made of plastic and not stainless steel.

I called and have had no luck so far in getting my dryer warranted. This is all over the Internet about these LG dryers--about 3 or 4 years old purchased from Home Depot. The lady at the 1-800-243-0000 number indicated they would warrant the dryer drum. They should because it is obvious that this is a defect from the design of the stainless steel drum. I have an estimate of $350.00 after spending $99.00 twice now to find that I have to spend more. And this is an LG product failure which is less than 4 years old.

LG Tromm dryer is 4 years old. Crack in drum, only used for regular drying. LG had me fax in photos and receipts 2 times only to be told the warranty had ran out (I had already told them that on the phone). No one can fix it locally. It never dried well anyways, always took 200 minutes to dry a load! I will never buy LG again. I purchased it at Home Depot. The crack gets bigger over time and rips clothes.

Both my LG Dryer and Dishwasher have failed. They are 3 years old. I am getting the run around from LG and I can't find a repairman in my area who doesn't refuse to work on LG. There is one company, but they want $50 to look at the first appliance and 25$ to look at the second. This doesn't seem right to me. One charge per house call should suffice. I am unable to use my dishwasher or dryer. I am wasting my cell phone minutes and my valuable time.

I just got off the phone with an LG rep. The issue started in February 2010, about a month after we'd had the new steam washer and dryer. The dryer began to whistle. I called LG and made a claim. They gave me numbers of repair techs in the area to call. Ironically, the dryer didn't whistle when the tech came but he had experienced the issue before and stated that it was probably the way the unit was tied down for delivery.

I just picked up an LG dryer from a nice lady in my area. It looked brand new and was on a pedestal. It was advertised on Craig's list as free.When I contacted her about it, she told me that it was about 2 years old and there was a crack in the drum and it would need a new drum installed, that would cost 125 dollars plus installation, but she was told that someone could do it themselves if they were handy. She also told me that just after the one year warranty expired, a control panel on the back of the dryer caught fire and she had to replace the control panel for almost 300 dollars and the reason she was giving it away was because she was not going to put any more money into it.

Same as a lot of other customers, high-priced dryer seam in the drum came apart. No help from LG-faulty product.

I purchased an LG Tromm washer and gas dryer approximately 3 years ago from Home Depot. Immediately, the dryer gave us problems. It would not turn on, would turn off in the middle of a load. It would not heat. Just about anything that could go wrong, did. I contacted LG numerous times and jumped through all their hoops. They finally replaced my dryer with a new one about one year after my purchase. Well last month, the washer died! It was mid-cycle and it simply quit.

After two years of owning this machine the drum has broken, it smells, we have not used it in a year simply out of frustration. It's just not working. I went online and thousands of people have complained.

I purchased a new LG washer and dryer in October 2007. I was told that LG was top of the line. The dryer quit drying the clothes. When my wife called LG Customer Service, the first thing they asked us was, “Do you use dryer sheets?” Well, yes we do. They told us not to use them because they leave a residue on the two sensor bars that sense the humidity in the clothes.

I bought a washer/dryer pair after my Whirlpool washer broke, and I was half-way to a new washer in price to fix it. I purchased it from my local Home Depot store and had heard good things about this brand. I am sorely disappointed and wish I had gone back to Whirlpool which lasted me 12 years. This dryer has stopped heating twice within 6 months of purchase. I will never buy another LG product and want my money back!

In Nov. 2003, I bought an LG front load clothes washer & electric dryer set (dryer model # DLE2532W / washer model # WM1832CW). At the time, we were told that it was a good quality product; we purchased it at H.H. Gregg. The sales person told us that Europe had used LG washer/dryers for decades and they were the main brand used in Europe. Consumer Reports also listed them as being good machines. In Dec. 2009, my dryer drum cracked along the welding seam of the drum near the door of the dryer. The crack is approx. 2"-3" long and is very sharp. I believe it is a defect in manufacturing or poor quality construction. The dryer has only been used for regular household laundry and should never have cracked under the conditions it has been used.

I purchased a matching pair of top of the line Washer & Dryer units from LG "Life's Good" Electronics in June 2006. I have had no issues whatsoever with my washer but the dryer has broken down 5 times in the last 2-1/2 years (LG model DLG8388NM). I have had their certified repairmen come to my house on each occasion to repair the dryer. They have replaced just about every part in the dryer. The problem is always the same - no heat. The dryer will start, run through its cycle, the drum will tumble, but it will not heat so the clothes do not dry. Every time this has been the issue. I called LG's customer service and was told that there is no recall on this model so as long as a repairman can fix it, it is my problem.

The appliance technician was competent and honest and prepared to tell me that my new dryer would be costly for LG repair in my home and would require me to make space available to perform a re-build. The technician submitted a report to his Research and Development Department at LG.

I recently bought an LG WD14030RD washer dryer and struggled to work out how to use the thing. I wanted to replace my older washing machine and a separate dryer. I can not get this thing to simply dry clothes. Every time it tries to dry anything, it takes a long time. Then when I finally got the door open, everything is still damp. Why does it take so long for this machine to do what an older model does in half the time? I now have a $1600 washer dryer combo and still have a separate dryer. I highly recommend not purchasing one of these machines.

I have an LG Dryer DLG2526W and I have not been able to use it for a month because the product uses 3/8 N.P.T. gas Connector to connect the dryer to the gas line. Most stores do not carry the 3/8 N.P.T. gas Connector. They all carry 3/8 Universal gas Connector, which has a different thread. I called LG, but they don't know anything about gas connectors and this product. They transferred me to their parts distributor who had a complete lack of knowledge of their product, which makes them useless and frustrating. I spoke with multiple people, and each time I was told I needed a different part. The cost range of all these parts varied from $6 to $107, and all I kept saying was that I simply needed a 3/8 N.P.T gas Connector. But they didn't know what that is. I found it a bit troublesome and potentially dangerous too that they would randomly advise customers on parts relating to gas lines when they were so obviously unfamiliar with the dryers and their workings. Their customer service was absolutely incapable of being any help. Good luck to anyone who needs assistance with an LG product.

LG dryer- had less than one month, went bad. Home Depot replaced. Less than 6 months later, the dryer not heating correctly. Service men come and can't ever seem to fix it. The service people say it's one of 3 things; igniter, motor, or gas valve.. but they don't know which, so I would have to replace all of them at a cost of above $500... Since when do service people not know how to fix appliances and since when should dryers only last 1 year or less? My suggestion is that no one buy LG products. And the washer shakes the entire house, so get a better brand, just not LG.

I bought a LEG Gas Dryer DLG5932W in 6/3/05. Since the beginning of 2008 I have had a repairman here 4 times to reset the dryer. A motherboard had to be replaced and since then the overload heat sensor on the dryer housing trips for an unknown reason. Our repairman that has come every time says he is unable to get an answer out of LG and that he is aware of three other gas dryers that have this same issue.

Purchase new LG frontloader washer/dryer set in 2007. Dryer burnt out thermostat within a few months. Part took 3 weeks to come. Dryer is designed to send most lint through the exhaust. We have one of the approved vent caps, however this outside vent has animal grates which trap the lint and causes a backup (even though this is the recommended vent cap). After new heating installed outside vent grate was clipped out and several of the cover flaps were removed. Design issue needs to be addressed by LG.

I purchased an LG dryer that broke (stopped heating) after 4 months. I have contacted LG customer service many times and they were extremely rude. I have had a local appliance repair company come out to my house 3 times and they have been unable to get the correct parts from LG to fix the dryer. I have been without a dryer for 2 months and counting. I am extremely upset by the poor quality of LG appliances and also by their customer service.