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Reviewed Jan. 31, 2021
Would be nicer if oven light could be manually turned off so door could be left open to cool off and I could let heat out into the kitchen. Convection options are rarely used but nice when I need them.
Reviewed Jan. 30, 2021
Have had the oven about 15 years. When it broke last year we were very lucky to have a repair guy who knew where to get her a replacement computer board and now again it is happy. It has been going strong for 20 years. That’s impressive at not many things last that long anymore.
Reviewed Jan. 29, 2021
Great stove. Very reliable. But customer service worst ever! They have nice products but lately neglected for China quality parts, the oven simple to function also too expensive that I didn’t have given 5 stars.
Reviewed Oct. 5, 2020
WITHIN one year, the temperature gauge had to be replaced and this oven was rarely used as we mostly use the BBQ. One year later and after only a couple of uses, the temperature gauge is needing to be replaced AGAIN. The cost to replace is $670. After reading reviews here on this website, I’ve written the company and asked for a replacement (at their cost since it’s a lemon). I haven’t heard anything back yet. I certainly wouldn’t buy this model again myself given its terrible reputation. This model has been discontinued - likely for a reason.
Reviewed Jan. 2, 2020
We built a new home and upgraded to a Kitchen Aid Whirlpool micro/oven combo. We used it three times for dinner recipes. The fourth time we were baking cookies and after one batch, we raised the temp to 400 and put another batch of cookies in the oven. Mid way through cooking time, I opened the oven to check them, and flames shot out from the oven floor. I very quickly shut the oven door and found that my hair and eyebrow had been singed. The people at Kitchen Aid were less than sympathetic or concerned about my safety or the safe operation of a month old $4000.00 oven. I was given the run around.... said they couldn't do anything til a repair man came out --- more than a week later.
The repairman lit the oven, waited til it reached the preheated temp, and stated that there was nothing wrong with it!!! Kitchen Aid said they can do nothing because they found nothing wrong with it. Unbelievable. I am still waiting for a more satisfactory resolution and call and email them on a regular basis. Meantime I am without a working oven because I will NEVER use that oven again and want it replaced. Do not buy a product made by kitchen aid. I also found, as was said in other reviews, that it takes a very long time to heat up and cool down. Thank God my damages were not more severe. But I wonder if Kitchen Aid would be more receptive. Going to call the Attorney General and fight this til I win. Wish me luck.
Reviewed Dec. 25, 2019
I cook - a lot - and I also have a blog devoted to cooking. I have used several different ovens in my lifetime and currently have a KitchenAid wall oven that was an upgrade with our house. This oven takes forever to heat up and doesn't hold a steady temperature. I'll need a steady temp of 500 degrees for 35 minutes and when I go to check it has dropped about 45 degrees! UNACCEPTABLE! It is unbelievably frustrating, especially for recipes that require accurate times and temps. You would think Kitchenaid would correct this issue but no, I see it in review after review. I love my Kitchenaid small appliances but will NEVER again buy any major appliance from this company. They are aesthetically beautiful but function is (at least to me) far more critical than appearance. And I've read literally hundreds of poor reviews for their refrigerators, too. Ridiculous. Come on Kitchenaid. You can do better than this!
Reviewed Dec. 10, 2019
I have had this Kitchenaid wall oven repaired 3 times because I have used the self cleaning 3 times and it never completes it cycle, called Whirlpool who makes Kitchenaid and will not take any responsibility for their defective design, I don't know what else to do besides taking them to court so that they can take responsibility for this Lemon. Is there anyone out there that have some type of advice?? Model# K0SC504ESS00.
Reviewed Dec. 3, 2019
I replaced a GE double oven that was working but very old. My husband found the Kitchenaid model and we both liked it so we purchased it right before Thanksgiving in 2017. This oven is so bad. It takes forever to heat up, if you open the door after it's reached the correct temperature to put whatever you're cooking in, the temperature goes down 25-30 degrees. It does that every time you open the door. I've ruined so many tried and true recipes with this oven. Also, the self cleaning feature is useless as it blows out the fuse and shuts down the entire oven and you have to call a repairman, who says that this is an issue with this oven. Why have they not fixed this issue and are still selling this piece of junk for an extremely high price. Don't waste your money, don't buy this oven. I would have hoped for a better oven for the money from Kitchenaid.
Reviewed Oct. 4, 2019
I recently purchased a KitchenAid 30" wall oven model KOSE500ESS as a direct replacement for a model that I had purchased in 2004. The replacement is nowhere near as good as the original. The replacement has a large window allowing you to look in and is fairly attractive. The downside is that it is not insulated. To keep it cool, the controls circulate air and then exhaust it at the bottom of the oven. There is no specification on what the temperature range should be. I have recorded as high as 184 degrees F. The exhaust heat caused the thermafoil on my oven door to peel back from the heat. I had the first oven for 5 years and it never did that, so I don't accept the service techs explanation that this is normal. The oven comes up to heat OK.
In conducting the company standard test, it is considered to be in range, but the oven cycled down in temperature to 325F. They told me swings of +/= 25 degrees are within specification, but there is not printed spec here. But all that doesn't matter. The cook result does. When you put an item in the oven, the temperature drops 20 degrees and does not recover. It happens in standard or convection mode. The panel shows the temperature you selected when you turned the oven on. If you turn it off and then immediately back on, the panel will show the actual temperature. Always low. How do you bake a recipe that calls for 350 and then oven drops back to 325? I had a service call and they did not charge me, but they also told me everything was ok. The oven is not right, or at least not the same as the one I replaced, despite what they say. I think they have a software problem and won't admit it. I wish they would buy it back from me.
Reviewed Sept. 26, 2019
I have had problems with this oven from day 1 and a year later I am still having issues. The convec/bake feature is a joke. The manual says one should bake at 25 degrees less and that for possibly less time. Well that couldn't be further from the truth. When I'm making baked goods I'm actually baking for almost double the standard time, not less. There is no consistency with this convection oven when baking more than 1 tray of cookies at a time. Tray rotation shouldn't have to happen if this function is to circulate the air more evenly...not true at all. Some are over baked and others aren't fully baked.
I've been told by KitchenAid it will take some getting used to, well 1 year later it's still a guessing game. I have my 6th service call for this issue coming up next week and I don't have high hopes for success. The temperature sensor has already been replaced and that has helped the preheating issue, it was taking an hour to preheat and was nowhere near temperature. How is that more efficient?
The latest problem was that when roasting vegetables in the oven for several hours the keypad panel malfunctioned and shut the oven off after cycling through various baking options. I managed to restart the oven and noted the error code. The service technician said that the steam broke it and that I have to cover everything that I cook in the oven....NO... It's an oven and should be able to handle this.
Not everything can be covered either. Then he told me to open and close the door really quickly so not as much steam escapes. I pointed out this is not possible as this is a 3 rack oven and if I'm using all three, as I was that day, I can't possibly open and close the door quickly. His response was to cover the panel with a towel or paper. How does this make sense? Is it not reasonable to expect this expensive oven to function as an oven should? Because they contract out to servicemen in the area the level of expertise is all over the place, leading to multiple service calls for the same issue.
Considering it took me a full year to convince them to replace my defective KitchenAid fridge, I don't have high hopes for the oven/microwave combo. Stay away from KitchenAid products. If I'd come across the reviews I am now seeing for these 2 appliances when I was renovating, I never would have purchased either of them. Not worth the money.
Reviewed Aug. 26, 2019
Went to bed with the self clean mode on. Next morning the oven was dead. Door still locked. Nothing worked. Via searching for similar situations I discovered this is not uncommon. Thanks to YouTube, we used a wire hanger, flattened, to get the door unlatched (GRRR). After much research, we opted to try to fix what we felt was the issue - the thermal fuse. Ordered the part (less than $30 with shipping), replaced it (not hard to do) and the control panel started working. We were excited! Then, I tried to use the oven. It would not heat. All the bells and whistles on the panel were working fine...but NOTHING I tried would make the oven heat.
More research. Found a posting that indicated there's a thermostat that often goes out along with the fuse. It's ordered (another $50). We'll install it (that part isn't nearly as easy as the fuse but, oh, well). If that doesn't fix the problem, then the next option is most likely a new control panel, which is over $300. This whole time I'm thinking, "If this is a COMMON problem, then why doesn't the company change the design of the appliance so it doesn't happen? Seriously - it just makes sense, right? Guess not. This has been going on since 2011 and smacks of intentional disregard for the issue. To say we are not going to purchase from Whirlpool/Kitchenaid ever again would be true. They are supposed to be more sensitive to customer input about issues but, at this point, appear to be ambivalent and uncaring. Sad and disappointed.
Reviewed April 24, 2019
Do not waste your money, this oven not worth the money or effort. This is a very bad product, was a big mistake to buy KitchenAid. We got it on 11/2018, installed 12/18, and during the first self cleaning this month 3/2019 the door glass blown. Also from day one we noticed the unit takes longer than normal to heat up. Also it is not hot enough for cooking, so during cooking we have to raise temp above normal. Now this is less than 5 month unit and this is very disappointment. Called Kitchenaid and last week, they scheduled service visit on the following Monday, but they called on Monday to shift it to Tuesday, anyway on Tuesday NO ONE show up, and no one called to let us know if they will not show up.
Reviewed April 20, 2019
We contacted the authorized repair company when our upper oven door fogged up when using the lower oven. We thought the door was sealed like a double pane window, and that the seal had failed. The technician confirmed the issue, but didn't know if there was a fix. He called the tech line and asked if there is a fix. The tech said the oven was "operating as designed." In other words, fogging up is to be expected with this model. We have owned other double wall ovens by other manufacturers and never experienced this issue. We are disappointed.
Reviewed April 8, 2019
I used the self cleaning feature of the built-in 30" oven on the normal cleaning setting. I wiped up the excess grease and dried the oven floor before I started the cycle. It said it would take 4 hours. After about 2 hours, the entire oven area and cabinets around the oven felt very hot. I tried to cancel the cleaning cycle but all the electronics in the panel went out. It locked up and won't unlock. The control panel is completely burned out. The only way I prevent the cabinets from catching fire was to cool them with cool towels. Very dangerous situation.
Reviewed March 15, 2019
When using lower oven steam escapes and infiltrates between the upper oven door glass. So much so that it blocks 70% of your ability to see inside the upper oven. Called KitchenAid and they say it's normal. They also blamed me for using my oven to braise instead of bake? They recommended using the upper oven for braising and the lower oven for baking!!! Where was that in the advertisement when I bought it? Also, there is no way to clean the upper oven glass after the steam evaporates and leaves a film unless you disassemble the door. Their customer support was almost indignant that I saw this as an issue. My last KitchenAid product...EVER!
Reviewed Feb. 15, 2019
KitchenAid 30 Inch Double Wall Oven KODE500ESS The appearance of this oven is very appealing but trying to cook with it is another story. If you open the oven door, to make cookies for instance, it will not hold an even temperature. At 350 deg start time by the 3rd batch it was 125 degrees. The technician said you need to do it fast. I have been cooking for 40 years and know how to change batches of cookies. Never have I had such frustration with an appliance. Spent 2800.00 dollars and am almost in tears any time I bake something. Many many complaints to Kitchenaid about this same thing. They have to know it is a flaw. Then there are hot spots in the back of the oven that makes it even more necessary to open the oven and turn pans around. I am not using the dark coated pans. Just normal stainless or aluminum. This oven is a nightmare and nothing is being done about it.
Reviewed Nov. 27, 2018
I have a built in KitchenAid oven and microwave. However this is the 3rd I used the self cleaning feature and all 3 times resulted in the oven not working, due to the 500F temperature and KitchenAid refused to send a techie out unless I paid for it. I called out American Shields each time and have had to pay $80. Please if anyone is filing with Attorney General, I like information. KitchenAid needs to be addressed.
Reviewed Nov. 17, 2018
The first time I used the self cleaning option lead to my oven NOT working at all! I’ve read hundreds of this same complaint and nothing has been done to resolve this problem! I will definitely spread the word to everyone not to buy KitchenAid! I’m appalled that they’ve refused to offer repair without the consumer paying for it!!! RECALL????
Reviewed Nov. 15, 2018
I have contacted the company about this issue, but they say it is over 12 months, so there is no guarantee. They know there is an issue with the oven not holding the set temperature and are doing nothing about it. We need to report this to our different states' attorney general. They need to be punished for their deceptive practices. Knowing what I know now, I would NEVER buy another KitchenAid appliance. We purchased a stainless steel wall oven and microwave combination for a new house that was finished in August 2017. Model number is KOCE500ESS05. The oven does NOT HOLD the temperature. This has been reported hundreds (possibly thousands) of times on the internet.
The company has NOT FIXED a known issue with the oven. Now, we have a unit that we purchased for thousands of dollars that is a little over a year old that will need hundreds of dollars in repairs. KitchenAid is NOT what it used to be. When I called to report the problem, it was answered by Whirlpool. I should note that I also purchased a very expensive Maytag washing machine for my house which also has major problems. Stay away from KitchenAid, Maytag, and Whirlpool. You will pay a premium price for substandard appliances.
Reviewed Nov. 13, 2018
I purchased KEBC107KSSO5 single wall oven and separate KitchenAid microwave convection oven in 2005 but the oven never heated evenly. My baked goods were always browner on one side. My Thanksgiving turkey had to be in the oven hours longer than prescribed by the turkey instructions otherwise it was not cooked on the inside or it was more cooked on one side than the other. I just thought it was all normal until now that I am baking even more and nothing is baking properly. I am tired of putting up with this so I will be replacing it with another brand that is not KitchenAid or any company that makes KitchenAid appliances.
Reviewed Nov. 11, 2018
Takes 30 min to heat to 350 degrees. I placed a thermometer in the oven and it reads 100 degrees hotter on the bottom rack. Turn the oven down and it won’t finish cooking. Turn it up and it burns everything. Very loud. Fan runs forever after you use it. Just terrible.
Reviewed Oct. 1, 2018
Unlike past products from this brand, the electric double oven (24", w/ convection) is awful. Doesn't keep accurate temperature, and locks with no warning (error messages) at higher temperature. Hate using it. Should have checked the Consumer Reports rating before letting my husband buy it.
Reviewed Sept. 15, 2018
Aug 2018, the KOCE507ESS 27” convection wall oven/convection micro built-in unit was installed to replace old combo. 3 hours after the installation: 1. Microwave malfunction. EasyConvect absolutely would not start unless the door was opened and shut- 3 or 4 or 5 times. 2. Error message of F6E8 twice. I phoned KitchenAid. They were helpful in that they connected me with a tech who could come to my house in 2 days. The tech came as planned, worked on the door closing mechanism. The F6E8 error could not be duplicated so no work was done on that.
No one was home for a number of days, when we returned the microwave: 1. Door is not registering closed so microwave will not come on (thought this was fixed). 2. Mic light stays on - this is because the door will not close securely. 3. Mic fan sound is normal then increases to a loud level and sounds as tho something is broken or rattling loose inside... Perhaps the fan. 4. Convection Microwave turns itself off while pre-heating 5. Error messages: F6E8, 2 more times (thought this was fixed).
6. White plastic hook to hold heating element in microwave broke. (Appears the oven must come out of the wall to replace... Much the same as replacing the light bulb.) 7. Complaint: oven takes an impossibly long time to preheat. The same tech came out, worked on the door again, and ordered a replacement fan for the crack fan. Another week to install. The tech has been great. However, I have lost complete faith in this unit. If it is problematic coming out of the box, what grief awaits in its lifetime.
Reviewed Aug. 26, 2018
We purchased this wall oven Dec 2016 along with matching KitchenAid fridge, cook top and dishwasher spending over 12k CAD for our newly renovated kitchen. Within the first week there was a rattling noise when using the microwave. We contacted the retailer who scheduled a Whirlpool tech who traced it to a defective microwave fan. Several weeks later he returned with the part and replaced it. He mentioned how several screws under the top casing were not properly tightened during assembly! He also accidentally dropped a tool bit inside the unit which he was unable to retrieve and a tool made contact with a part which made a humming, electrical current sound though the breaker was off...
We were just happy the rattling noise was gone but the noise returned a couple of weeks later just not as loud so we notified the retailer but decided to live with it. Around Feb 2017 the oven started to randomly make rumbling/vibration noises. Again we contacted the retailer who sent Whirlpool tech only we were unable to replicate the sound.Frustrated having paid so much for a problematic unit, all the time we lost and issues with repair when replacing the microwave fan we thought this warranted a replacement so we called Kitchenaid directly. We were met with a rude, condescending lady who only added to our regret purchasing this brand so we had no interest in dealing with them. We went back to the retailer who sent their tech 3 more times but of course each time we were unable to replicate the noises.
Earlier this year the microwave started making a random high pitched whine 5-10 seconds at a time. Once again, retailers tech came but we were unable to replicate neither oven or microwave noise. He was also here to diagnose an equally problematic KitchenAid Fridge KRFF302ESS.
Between end of March and early April 2018 I finally captured several video recordings of both Microwave and Oven noises. I also started to research and found many others online having the same issues so I contacted KitchenAid again this time via email and send them all the videos. Now that we were aware our problems are not isolated and having proof of the noises I was finally relieved thinking they would know exactly what the issue is and repairs would finally be done and this 17 months of frustration is finally coming to an end.
Not so at all, after emailing back and forth for over 2 months receiving replies from someone different each time often without a name (no accountability). As we were out of the 1 year warranty they say there's nothing they will do and we have to go to the extended warranty company we purchased although the problems started a month after purchase and additional problems all started well within their warranty, all documented.
Although they have clear video/audio recording of the noises of our unit and are aware of others who have the same oven noises they insist upon sending a tech for diagnosis charging us $159 and we would have to take more unpaid time off of work. They know we won't be able to replicate the sound when their tech is there so the extended warranty would not reimburse of the service call and we be out several hundred dollars for nothing.
As they keep claiming KitchenAid is a quality, premium brand and how they stand behind their product, even mentioning if we didn't have the extended warranty they would have assisted us I thought it was only fair they waive the $159 service call as I would have to take even more unpaid time off work. Or they arrange their tech to come on a weekend which they have before, even one Sunday but conveniently now they can will only come weekdays. It's obvious all they care about is their bottom line.We've owned several other brands of appliances from Bosch, Miele, Fisher Paykel, even Samsung and have never once had a single issues with any of them.
We have an equally problematic KitchenAid Fridge KRFF302ESS which the retailer finally had to replace after several service calls. The freezer had excessive ice build up freezing the door shut, defective noisy fridge cooling mechanism which also built up ice and non functioning ice maker.
We finally received a replacement earlier this year and had the same problem with freezer and fridge cooler building up ice. A whole new freezer door had to be ordered when the issue was with just the seal/gasket proving KitchenAid is only interested in profit confirmed by the tech. I asked the tech what happens with the door thinking it would be returned to the manufacturer or reused/recycled but was shocked to hear it would be discarded. KitchenAid is clearly not an environmentally friendly brand.
I would not recommend this brand to anyone and will be posting a separate review for our fridge. We will continue to warn others of our experience. It's one thing to receive a defective unit but with all the time and stress this has caused and having KitchenAid do nothing about it is beyond us. Very poor quality appliances with no support.
Reviewed June 19, 2018
Black Stainless - Double Oven Model # K0DE500EBS02 will not work on the Roast-Convection cooking option. They shut down after 30 mins of cooking a turkey or chicken. The steam from the oven shuts down the panel and you get the following message: "Press-Cancel-Reset Err F2E 1. Keyboard Key Stuck." I had the repairman out here about 4 times. He replaced the panel and tried to fix it. Before he ordered the panel I showed him the consumer reports on what other people had experienced and he stated that he did not know of anything that was wrong with this unit, that there not been anything reported to KitchenAid about this problem.
Installing the new panel did not work, he even wrapped the new panel with tape inside. Now when you try to roast chicken the bottom units try to come on after it shuts down the top unit. The units start beeping and now I have streaks inside the new panel. I tried using the bottom unit and it shuts down too. This is a problem! I have all these matching appliances and the ovens don't work for roasting meat.
He came out yesterday 6/18/2018 and stayed on the phone with 2 different KitchenAid techs. They told him to have me cover-up everything that I cooked so that no steam could escape. The point of the roast and convection bake options is to roast food. He left telling me to complain to KitchenAid, that he couldn't do anything else. I have a new house and I spent over 12,000.00 on this Black Stainless set thinking I would get a lot of use out of these appliances. Now I can't cook like I want. Covering it up doesn't fix the problem.
Reviewed May 22, 2018
Everytime I use the cleaning cycle on the double wall oven the internal fuse blows and the oven cannot be used. If I had to buy a new oven I would never buy the KitchenAid oven again. KitchenAid is aware of the problem and said they are working on creating a heavy duty fuse.
Reviewed May 10, 2018
Had KitchenAid 30" double ovens (K0DE500ESS02) installed in our new house in 2017. Noticed the upper oven had smear marks on the inner glass. I could not clean it. The ovens were still under warranty. Notified the company and a representative told me that was not covered under warranty because it was considered cosmetic. He asked me if the oven worked. I said yes. He said that was all that mattered. Then I noticed whenever I broiled anything, condensation built up in the oven. When I opened the oven door, water was dripping off it and a lot of smoke. I put off making another call to the company until 2018.
A repair person has been to our house and I demonstrated to him the problem. He said it was normal because the food is wet and the heat from the broiler creates condensation. He also concluded that the smear and streaks inside the glass are probably from the fan blowing the built up moisture through the vents onto the inside glass. Understandable and normal. He has seen this before.
I finally got an authorization for a new door. Unfortunately KitchenAid doesn't pay enough to cover the cost of putting the door together by the repair place. So I'm not getting a new door. I could get it if I were to pay the repair place $100. to cover their cost that KitchenAid won't cover. But what's the use in getting another door if the same thing is going to happen. I have never had an oven that worked like this one. The design is obviously defective. Apparently I'm not the only one having this problem. Not only that, this oven takes forever to reach the set temperature. The timer is so soft you can't hear it when it goes off. I hate this oven. Will never buy KitchenAid/Whirlpool again.
Reviewed April 24, 2018
In Oct 17 paid $3k for the KitchenAid KODC304EBL. Fast Forward 4/18 - tried for the first time to self clean the oven and it totally burnt out. Would not heat AT ALL. Called the technician, he said it's common, that I should stock up on parts or cases of oven cleaner. WHAT!!! Said the oven gets too hot and the high/low thermostat burns out, that it needs "airflow." BUT THIS IS A BRAND NEW BUILT IN OVEN - IT'S DESIGNED TO WORK IN AN ENCLOSED CABINET! Still working through the nightmare -- avoid KitchenAid built in ovens - they are not designed to function.
Reviewed April 4, 2018
KitchenAid Model KOSC504ESS00: This built-in oven is slow to heat - 2 hours to get to 325 degrees! The service person tested it and told me to be patient and to use it enough to figure out its temperature variance. I have 3 oven thermometers which I can see through the door. The oven does not maintain an even temperature (varies by as much as 50 degrees!), so it is impossible to cook food properly or consistently. Do NOT buy.
Reviewed March 18, 2018
Things I like about the double ovens. They look nice! Things I DON'T like about the KitchenAid Double Ovens (KODE500ESS). 1. I think there should be a separate light for each oven. 2.Takes way too long for ovens to heat up. 3. VERY NOISY oven. Both ovens are way too noisy. 4. Uneven baking. Seems to want to burn everything at the back. 5. The ovens won't hold the head when you put something in the oven. 6. Timer is way so sensitive. Sometimes when I touch the timer it turns the oven off! 7. It seems the temperature is never accurate. If you are looking to buy new double ovens, I would not recommend these ovens for the above reasons. If you like baking these are not the ovens for you!
KitchenAid Wall Ovens Company Information
- Company Name:
- P.O. Box 218
- St. Joseph
- Postal Code:
- United States
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