KitchenAid Wall Ovens Reviews

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About KitchenAid Wall Ovens

KitchenAid manufactures washers and dryers with a focus on durability and performance. The company provides front-load and top-load washing machines, as well as electric and gas dryers. KitchenAid appliances are known for their robust construction, stylish design and advanced cleaning technologies, catering to both residential and professional laundry needs.

Pros
  • User-friendly controls and features
  • Durable construction and materials
Cons
  • Frequent malfunctions reported
  • Poor customer service experience

KitchenAid Wall Ovens Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed May 12, 2025

    My smart KitchenAid oven is only 4 years old and we’ve had issues with control panel for 3 years. They refuse to take care of it. The service center they use even told me that they see it all the time.

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    Punctuality & SpeedMaintenance

    Reviewed April 20, 2025

    I have had my Kitchen Aid wall oven for about seven years. In about year five or so, the oven would show errors when cooking (like, Keyboard Key Stuck, F2E1 or F2E3, Sensor?). The fixes suggested on YouTube work but are only temporary for an hour or so. Finally, on Easter Sunday 2025 The F2E1 sensor came on and there was no way to fix the problem. I think that my oven can't handle prolonged low temperatures (slow cooking a ham) or high temps for homemade pizza (500 degrees). Needless to say, Easter Sunday ham was cold.

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    Customer Service

    Reviewed March 30, 2025

    Just had to purchase 2 more knobs from KitchenAid parts (total of 4 now). The metal cuts your fingers badly. This has happened numerous times. When I called to order them the gentleman stated this is not the first time he has heard of this.

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    Contract & TermsPriceRates

    Reviewed Feb. 23, 2025

    Our KitchenAid Double Wall Oven started throwing an F1E1 error. The oven was only 18 months old but off warranty. Oven was part of a new built home and wasn't notified of extended warranty or service options plans. Oven only came with 1 year warranty which is ridiculous on a major appliance. Control board is going to cost us almost half the price of a new oven! DO NOT BUY KITCHENAID.

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    Reviewed Feb. 2, 2025

    We purchased a set of KitchenAid appliances (double-wall oven, microwave-died after 2 years, refrigerator, dishwasher, stovetop) for our new home and have had issues with the double-wall oven after a year sending error 1 and 2 code messages. I learned to just stop cooking in the top oven because any tiny amount of steam shuts the oven down and throws the code. What a waste of money for something that can't be used.

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    Reviewed Jan. 17, 2025

    Our KitchenAid wall oven, seemed to preform perfectly initially. We have been in our new build for the last 18 months. During holiday baking, realized that it doesn’t maintain required temperature. Adjustment does not maintain requested temperature. Currently have to raise temperature by 50 degrees to get needed temperature. Very disappointing!

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    CoveragePriceMaintenance

    Reviewed Jan. 2, 2025

    We built a new home in 2018 and purchased all kitchen aid appliances. Within 4 years the wall oven quit working. We replaced the control panel which was expensive, could have almost bought a new lower end oven. Within 6 months it quit working again and no warranty past 90 days. The control panel on the fridge also stopped working at 5 years. This operates the ice maker and other features and half the lighting doesn’t work. I would never buy these appliances again.

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    Price

    Reviewed Dec. 21, 2024

    Remodeled our kitchen 6 years ago. First time we bought KitchenAid for fridge, ovens, range, vent hood and dishwasher. The double ovens have burned out 3 times. Last night being the 3d in the middle of a holiday family party. We were told after the second burnout that the oven boards overheat when cleaning. We then started cleaning them by hand! Not what we purchased! Yesterday was the first time since the 2d burnout that we used both overs for the party. That resulted in the 3d burnout. What are double ovens for, rotation? Disappointing, inconvenient and expensive.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Dec. 19, 2024

    We remodeled our home and purchased brand new KitchenAid appliances through Standard TV. Not even a year into our home and we have had the fridge worked on, both ovens, and the downdraft. We have had Appliance Hospital come and repair all our appliances after long waits on the phone with KitchenAid. Appliance Hospital was great! The tech knew exactly what the issue was when he arrived to look at our fridge and then later our ovens. We have had the electronic faces on both ovens replaced once already. Only a few short months later and one of our ovens is error coding again with the F2 E1 and has a F6 E6 error code now too.

    KitchenAid won't pay for this repair and Standard service basically told me that since I went through the manufacturer for the initial repair (mainly because after weeks of trying to get ahold of the service department at Standard with no luck I reached out to the manufacturer), I needed to call them and/or Appliance Hospital. Appliance Hospital would only warranty the repair for 30 days though. With as much money as we all spend on appliances, you would think the manufacturer would stand behind their product. I am finding this is absolutely not the case. Our appliances aren't even 2 years old!!!! The issues started just under a year old. I'm frustrated because the issue we are having is a consistent and a known issue...like a car manufacturer wouldn't you think to recall the crappy part and figure out a more permanent solution? Now I know why my parents kept their old appliances....they still work today! Unhappy is an understatement!

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    Reviewed Sept. 24, 2024

    We purchased two higher-end wall ovens. Both keep giving errors, one nearly every other time it’s in use. Usually F2E1 error but occasionally other errors. We had a tech here twice, he doesn’t know the answer either. Must be a quality issue. We will be warning others from purchasing KitchenAid ovens on social media.

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    CoverageTechSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Feb. 29, 2024

    This oven has a hidden lower element. While this makes cleaning easier it also means you have to wait an extra 15-30 minutes AFTER the oven says it has hit the desired temperature for it to actually reach it as the metal covering the element needs to heat up. Even then, the temperature has a 10+ degree variance which means you'll need to bake things for longer than anticipated. The higher the temperature, the longer it takes to actually hit temperature and the bigger the variance: at 450 the conventional thermometer I have in the oven read 425 after an hour of "hitting temperature".

    The convection fan also no longer runs constantly as in older models but rather phases on and off which defeats the purpose of convection as there is no air circulation as often as there is. Learned this from a service tech when he came to check the oven and not on the website or from the sales agent before purchase. You'll have to adjust how you bake in order to use this oven. Not thrilled with it and would rather a more traditional model that actually works as it should.

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    Customer ServiceOnline & AppMaintenanceStaff

    Reviewed June 23, 2023

    Almost 7 years ago I purchased all new appliances from KITCHENAID. What a nightmare. It took 15 months to get them to agree the fridge they sent me is not fixable - AFTER 15 service calls where no one knew what was wrong! Now it’s my double wall ovens. I am a pastry chef and I need my ovens for my business. I have a broken part in one oven and all they can say is, “it’s on back order ma'am and there is no ETA on its arrival.“ They actually have the balls to offer me 20 percent off a new oven! Does that mean I’m not getting the part?

    KITCHENAID IS NOT A PRODUCT YOU CAN COMPARE TO ANY HIGH END APPLIANCE - as their website suggests. The customer service, which is equally as important as the product we are spending thousands of dollars on, SUCKS. IS NON EXISTENT. THEY DON'T CARE ABOUT YOU. DO NOT SPEND YOUR MONEY ON KITCHENAID. Do not get caught in this repair hell they have me locked into.

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsBilling

    Reviewed Nov. 1, 2022

    I purchased a KitchenAid Wall oven from a local dealer. I received a letter encouraging me to to pay for an extended service plan from Kitchen Aid. I did so. Before the plan was up I had the service person from the Kitchen Aid store come to my home to check what I thought was a temperature malfunction. After the service visit I was billed the full amount for the service call. I was told that I should have gone through the service plan for service not the dealer. The dealer did not seem to know about this at all.

    I keep getting letters to renew this contract. The address to send the money is **. Supposedly, the contract is not up until Dec. Of 2022. However I am being pressured to continue coverage. I am soured on Kitchen Aid and will not purchase from this company again. All the correspondence I receive has the Kitchen Aid name on it. I not only paid for the service contract I also had to pay the Kitchen Aid dealer. Beware! I think it is a scam.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed July 8, 2021

    We purchased the KitchenAid Double oven thinking they were a very reputable company. We had them delivered and was using by Christmas. Because I tried to be so careful and not spill anything there was no need to clean until July when I made an apple pie and putting it in spilled out a bit. So when done, let it cool then proceeded to set the oven to clean. Took about 2 hours, the house stunk pretty bad. It finished, cooled down and THEN when I opened the door the glass on the oven door on the inside was multicolored. Like you would see when someone is blowing glass. It filled my whole glass. Most of it was an ugly brown with spots of other colors twisted in. Anyways I was still under the year deadline for warranty so I called.

    The customer service said that the glass being stained inside when you opened the door and since you couldn't see it from the outside was a cosmetic problem and was NOT under warranty. I asked to speak to manager and after 20 minutes waiting the same customer service came back and stated that the manager would not be coming to the phone and she concurred with the customer service rep and referred me to page 9 in the manual and she stated, this is a cosmetic problem?!?! Give me a break!! This is such bad customer service I can't even...BE WARNED AND DO NOT BUY!!

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    Reviewed May 5, 2021

    The glass on the back of the oven door broke while the oven is still under warranty. Neither The authorized repair company nor KitchenAid itself can supply the replacement glass. We simply cannot use the oven. We have to buy a new oven. Will go without. Terrible terrible service and parts.

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    Customer ServiceStaffEase of Use

    Reviewed Feb. 13, 2021

    Shopping for appliances is a very time consuming and difficult process, but this company is very user friendly, customer oriented. They also carry high quality products, and practice ease of ordering for your convenience, showing they appreciate your business. They also have excellent customer service.

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    Punctuality & SpeedMaintenance

    Reviewed Feb. 4, 2021

    I purchased all Kitchenaid when I remodeled my kitchen 2 years ago, including: 30" double oven, warming drawer, 5 burner cooktop and dishwasher. The dishwasher has needed repair twice, one of the cooktop buttons broke after only 2 days and the double oven locked itself after being turned on self clean. (actually only cleaned one oven, and the system locked both ovens).

    There is no authorized Kitchenaid repair business where I live (SF Bay Area), if you can believe that. Repair person who came said the self-clean function should never be used on Kitchenaid, because this happens all the time in his experience. The second repair person I contacted said the same thing. In addition, I had to wait 3 months to get the replacement parts. Unbelievable. I am telling everyone I know, "Don't buy Kitchenaid".

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    PriceStaff

    Reviewed Feb. 4, 2021

    It's pleasant, informative, cordial, works well, easy to operate and understand, Looks beautiful, does not need much cleaning. Less expensive, affordable, ladies' favorite, gents can operate simply.

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    Reviewed Feb. 3, 2021

    A beautiful, while fully functional, double oven with all the bells and whistles. Even though mine has a smaller, 27” footprint due to space limitations in my kitchen, the KitchenAid’s interior walls are constructed in such a way that it has more than enough room for the largest cookware, making Thanksgiving a breeze. My last double oven had thick interior walls and, therefore, far less capacity. To get to the point, I absolutely love my Kitchenaid double oven!

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    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2021

    We purchased a home with a Kitchen Aid double wall oven. I didn't like it much, so I brought over my own double oven from the home we were selling. I still do use it, though, because I do a lot of cooking. It works okay. Nothing great. The control panel is difficult to understand. I still can't figure out how to use the timer. It preheats a little on the slow side. But it bakes unevenly. If I put a tray of cookies in, the back get dark while the front remains undercooked, so I mostly just use it for casseroles and other foods that don't need a high quality oven to bake in. Cookies and cakes will not bake evenly.

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    Reviewed Feb. 1, 2021

    Ours is a commercial grade model. It’s a gas range. We find the gas cooks more evenly than electric. It’s a stainless steel model and cleans up very well. It’s aesthetically pleasing and a large! We have been very pleased with it.

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    Reviewed Jan. 31, 2021

    Would be nicer if oven light could be manually turned off so door could be left open to cool off and I could let heat out into the kitchen. Convection options are rarely used but nice when I need them.

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    Reviewed Jan. 30, 2021

    Have had the oven about 15 years. When it broke last year we were very lucky to have a repair guy who knew where to get her a replacement computer board and now again it is happy. It has been going strong for 20 years. That’s impressive at not many things last that long anymore.

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    Customer ServicePrice

    Reviewed Jan. 29, 2021

    Great stove. Very reliable. But customer service worst ever! They have nice products but lately neglected for China quality parts, the oven simple to function also too expensive that I didn’t have given 5 stars.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 5, 2020

    WITHIN one year, the temperature gauge had to be replaced and this oven was rarely used as we mostly use the BBQ. One year later and after only a couple of uses, the temperature gauge is needing to be replaced AGAIN. The cost to replace is $670. After reading reviews here on this website, I’ve written the company and asked for a replacement (at their cost since it’s a lemon). I haven’t heard anything back yet. I certainly wouldn’t buy this model again myself given its terrible reputation. This model has been discontinued - likely for a reason.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Jan. 2, 2020

    We built a new home and upgraded to a Kitchen Aid Whirlpool micro/oven combo. We used it three times for dinner recipes. The fourth time we were baking cookies and after one batch, we raised the temp to 400 and put another batch of cookies in the oven. Mid way through cooking time, I opened the oven to check them, and flames shot out from the oven floor. I very quickly shut the oven door and found that my hair and eyebrow had been singed. The people at Kitchen Aid were less than sympathetic or concerned about my safety or the safe operation of a month old $4000.00 oven. I was given the run around.... said they couldn't do anything til a repair man came out --- more than a week later.

    The repairman lit the oven, waited til it reached the preheated temp, and stated that there was nothing wrong with it!!! Kitchen Aid said they can do nothing because they found nothing wrong with it. Unbelievable. I am still waiting for a more satisfactory resolution and call and email them on a regular basis. Meantime I am without a working oven because I will NEVER use that oven again and want it replaced. Do not buy a product made by kitchen aid. I also found, as was said in other reviews, that it takes a very long time to heat up and cool down. Thank God my damages were not more severe. But I wonder if Kitchen Aid would be more receptive. Going to call the Attorney General and fight this til I win. Wish me luck.

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    Reviewed Dec. 25, 2019

    I cook - a lot - and I also have a blog devoted to cooking. I have used several different ovens in my lifetime and currently have a KitchenAid wall oven that was an upgrade with our house. This oven takes forever to heat up and doesn't hold a steady temperature. I'll need a steady temp of 500 degrees for 35 minutes and when I go to check it has dropped about 45 degrees! UNACCEPTABLE! It is unbelievably frustrating, especially for recipes that require accurate times and temps. You would think Kitchenaid would correct this issue but no, I see it in review after review. I love my Kitchenaid small appliances but will NEVER again buy any major appliance from this company. They are aesthetically beautiful but function is (at least to me) far more critical than appearance. And I've read literally hundreds of poor reviews for their refrigerators, too. Ridiculous. Come on Kitchenaid. You can do better than this!

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    Verified purchase
    Reliability

    Reviewed Dec. 10, 2019

    I have had this Kitchenaid wall oven repaired 3 times because I have used the self cleaning 3 times and it never completes it cycle, called Whirlpool who makes Kitchenaid and will not take any responsibility for their defective design, I don't know what else to do besides taking them to court so that they can take responsibility for this Lemon. Is there anyone out there that have some type of advice?? Model# K0SC504ESS00.

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    Price

    Reviewed Dec. 3, 2019

    I replaced a GE double oven that was working but very old. My husband found the Kitchenaid model and we both liked it so we purchased it right before Thanksgiving in 2017. This oven is so bad. It takes forever to heat up, if you open the door after it's reached the correct temperature to put whatever you're cooking in, the temperature goes down 25-30 degrees. It does that every time you open the door. I've ruined so many tried and true recipes with this oven. Also, the self cleaning feature is useless as it blows out the fuse and shuts down the entire oven and you have to call a repairman, who says that this is an issue with this oven. Why have they not fixed this issue and are still selling this piece of junk for an extremely high price. Don't waste your money, don't buy this oven. I would have hoped for a better oven for the money from Kitchenaid.

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    Customer Service

    Reviewed Oct. 4, 2019

    I recently purchased a KitchenAid 30" wall oven model KOSE500ESS as a direct replacement for a model that I had purchased in 2004. The replacement is nowhere near as good as the original. The replacement has a large window allowing you to look in and is fairly attractive. The downside is that it is not insulated. To keep it cool, the controls circulate air and then exhaust it at the bottom of the oven. There is no specification on what the temperature range should be. I have recorded as high as 184 degrees F. The exhaust heat caused the thermafoil on my oven door to peel back from the heat. I had the first oven for 5 years and it never did that, so I don't accept the service techs explanation that this is normal. The oven comes up to heat OK.

    In conducting the company standard test, it is considered to be in range, but the oven cycled down in temperature to 325F. They told me swings of +/= 25 degrees are within specification, but there is not printed spec here. But all that doesn't matter. The cook result does. When you put an item in the oven, the temperature drops 20 degrees and does not recover. It happens in standard or convection mode. The panel shows the temperature you selected when you turned the oven on. If you turn it off and then immediately back on, the panel will show the actual temperature. Always low. How do you bake a recipe that calls for 350 and then oven drops back to 325? I had a service call and they did not charge me, but they also told me everything was ok. The oven is not right, or at least not the same as the one I replaced, despite what they say. I think they have a software problem and won't admit it. I wish they would buy it back from me.

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    KitchenAid Wall Ovens Company Information

    Company Name:
    KitchenAid
    Address:
    P.O. Box 218
    City:
    St. Joseph
    State/Province:
    MI
    Postal Code:
    49085
    Country:
    United States
    Website:
    www.kitchenaid.com