KitchenAid Wall Ovens Reviews

I recently purchased a KitchenAid 30" wall oven model KOSE500ESS as a direct replacement for a model that I had purchased in 2004. The replacement is nowhere near as good as the original. The replacement has a large window allowing you to look in and is fairly attractive. The downside is that it is not insulated. To keep it cool, the controls circulate air and then exhaust it at the bottom of the oven. There is no specification on what the temperature range should be. I have recorded as high as 184 degrees F. The exhaust heat caused the thermafoil on my oven door to peel back from the heat. I had the first oven for 5 years and it never did that, so I don't accept the service techs explanation that this is normal. The oven comes up to heat OK.

I have had problems with this oven from day 1 and a year later I am still having issues. The convec/bake feature is a joke. The manual says one should bake at 25 degrees less and that for possibly less time. Well that couldn't be further from the truth. When I'm making baked goods I'm actually baking for almost double the standard time, not less. There is no consistency with this convection oven when baking more than 1 tray of cookies at a time. Tray rotation shouldn't have to happen if this function is to circulate the air more evenly...not true at all. Some are over baked and others aren't fully baked.

Went to bed with the self clean mode on. Next morning the oven was dead. Door still locked. Nothing worked. Via searching for similar situations I discovered this is not uncommon. Thanks to YouTube, we used a wire hanger, flattened, to get the door unlatched (GRRR). After much research, we opted to try to fix what we felt was the issue - the thermal fuse. Ordered the part (less than $30 with shipping), replaced it (not hard to do) and the control panel started working. We were excited! Then, I tried to use the oven. It would not heat. All the bells and whistles on the panel were working fine...but NOTHING I tried would make the oven heat.

Do not waste your money, this oven not worth the money or effort. This is a very bad product, was a big mistake to buy KitchenAid. We got it on 11/2018, installed 12/18, and during the first self cleaning this month 3/2019 the door glass blown. Also from day one we noticed the unit takes longer than normal to heat up. Also it is not hot enough for cooking, so during cooking we have to raise temp above normal. Now this is less than 5 month unit and this is very disappointment. Called Kitchenaid and last week, they scheduled service visit on the following Monday, but they called on Monday to shift it to Tuesday, anyway on Tuesday NO ONE show up, and no one called to let us know if they will not show up.

We contacted the authorized repair company when our upper oven door fogged up when using the lower oven. We thought the door was sealed like a double pane window, and that the seal had failed. The technician confirmed the issue, but didn't know if there was a fix. He called the tech line and asked if there is a fix. The tech said the oven was "operating as designed." In other words, fogging up is to be expected with this model. We have owned other double wall ovens by other manufacturers and never experienced this issue. We are disappointed.

I used the self cleaning feature of the built-in 30" oven on the normal cleaning setting. I wiped up the excess grease and dried the oven floor before I started the cycle. It said it would take 4 hours. After about 2 hours, the entire oven area and cabinets around the oven felt very hot. I tried to cancel the cleaning cycle but all the electronics in the panel went out. It locked up and won't unlock. The control panel is completely burned out. The only way I prevent the cabinets from catching fire was to cool them with cool towels. Very dangerous situation.

When using lower oven steam escapes and infiltrates between the upper oven door glass. So much so that it blocks 70% of your ability to see inside the upper oven. Called KitchenAid and they say it's normal. They also blamed me for using my oven to braise instead of bake? They recommended using the upper oven for braising and the lower oven for baking!!! Where was that in the advertisement when I bought it? Also, there is no way to clean the upper oven glass after the steam evaporates and leaves a film unless you disassemble the door. Their customer support was almost indignant that I saw this as an issue. My last KitchenAid product...EVER!

KitchenAid 30 Inch Double Wall Oven KODE500ESS The appearance of this oven is very appealing but trying to cook with it is another story. If you open the oven door, to make cookies for instance, it will not hold an even temperature. At 350 deg start time by the 3rd batch it was 125 degrees. The technician said you need to do it fast. I have been cooking for 40 years and know how to change batches of cookies. Never have I had such frustration with an appliance. Spent 2800.00 dollars and am almost in tears any time I bake something. Many many complaints to Kitchenaid about this same thing. They have to know it is a flaw. Then there are hot spots in the back of the oven that makes it even more necessary to open the oven and turn pans around. I am not using the dark coated pans. Just normal stainless or aluminum. This oven is a nightmare and nothing is being done about it.

We renovated out kitchen 3 years ago with ALL Kitchen Aid appliances. The dishwasher top drawer sides has broken off on. Our oven has died again today for the 3rd time and each time it was the thermal fuse. Except I don't know what it is this time, could be the thermal fuse again. The oven doesn't heat evenly and sometimes never gets to the right temp. Our microwave/convection has to be re-set and doesn't heat right. I will never buy Kitchen Aid again and I will tell everyone to do the same.

I have a built in KitchenAid oven and microwave. However this is the 3rd I used the self cleaning feature and all 3 times resulted in the oven not working, due to the 500F temperature and KitchenAid refused to send a techie out unless I paid for it. I called out American Shields each time and have had to pay $80. Please if anyone is filing with Attorney General, I like information. KitchenAid needs to be addressed.

The first time I used the self cleaning option lead to my oven NOT working at all! I’ve read hundreds of this same complaint and nothing has been done to resolve this problem! I will definitely spread the word to everyone not to buy KitchenAid! I’m appalled that they’ve refused to offer repair without the consumer paying for it!!! RECALL????

I have contacted the company about this issue, but they say it is over 12 months, so there is no guarantee. They know there is an issue with the oven not holding the set temperature and are doing nothing about it. We need to report this to our different states' attorney general. They need to be punished for their deceptive practices. Knowing what I know now, I would NEVER buy another KitchenAid appliance. We purchased a stainless steel wall oven and microwave combination for a new house that was finished in August 2017. Model number is KOCE500ESS05. The oven does NOT HOLD the temperature. This has been reported hundreds (possibly thousands) of times on the internet.

I purchased KEBC107KSSO5 single wall oven and separate KitchenAid microwave convection oven in 2005 but the oven never heated evenly. My baked goods were always browner on one side. My Thanksgiving turkey had to be in the oven hours longer than prescribed by the turkey instructions otherwise it was not cooked on the inside or it was more cooked on one side than the other. I just thought it was all normal until now that I am baking even more and nothing is baking properly. I am tired of putting up with this so I will be replacing it with another brand that is not KitchenAid or any company that makes KitchenAid appliances.

Takes 30 min to heat to 350 degrees. I placed a thermometer in the oven and it reads 100 degrees hotter on the bottom rack. Turn the oven down and it won’t finish cooking. Turn it up and it burns everything. Very loud. Fan runs forever after you use it. Just terrible.

Unlike past products from this brand, the electric double oven (24", w/ convection) is awful. Doesn't keep accurate temperature, and locks with no warning (error messages) at higher temperature. Hate using it. Should have checked the Consumer Reports rating before letting my husband buy it.

Aug 2018, the KOCE507ESS 27” convection wall oven/convection micro built-in unit was installed to replace old combo. 3 hours after the installation: 1. Microwave malfunction. EasyConvect absolutely would not start unless the door was opened and shut- 3 or 4 or 5 times. 2. Error message of F6E8 twice. I phoned KitchenAid. They were helpful in that they connected me with a tech who could come to my house in 2 days. The tech came as planned, worked on the door closing mechanism. The F6E8 error could not be duplicated so no work was done on that.

We purchased this wall oven Dec 2016 along with matching KitchenAid fridge, cook top and dishwasher spending over 12k CAD for our newly renovated kitchen. Within the first week there was a rattling noise when using the microwave. We contacted the retailer who scheduled a Whirlpool tech who traced it to a defective microwave fan. Several weeks later he returned with the part and replaced it. He mentioned how several screws under the top casing were not properly tightened during assembly! He also accidentally dropped a tool bit inside the unit which he was unable to retrieve and a tool made contact with a part which made a humming, electrical current sound though the breaker was off...

Black Stainless - Double Oven Model # K0DE500EBS02 will not work on the Roast-Convection cooking option. They shut down after 30 mins of cooking a turkey or chicken. The steam from the oven shuts down the panel and you get the following message: "Press-Cancel-Reset Err F2E 1. Keyboard Key Stuck." I had the repairman out here about 4 times. He replaced the panel and tried to fix it. Before he ordered the panel I showed him the consumer reports on what other people had experienced and he stated that he did not know of anything that was wrong with this unit, that there not been anything reported to KitchenAid about this problem.

Everytime I use the cleaning cycle on the double wall oven the internal fuse blows and the oven cannot be used. If I had to buy a new oven I would never buy the KitchenAid oven again. KitchenAid is aware of the problem and said they are working on creating a heavy duty fuse.

Had KitchenAid 30" double ovens (K0DE500ESS02) installed in our new house in 2017. Noticed the upper oven had smear marks on the inner glass. I could not clean it. The ovens were still under warranty. Notified the company and a representative told me that was not covered under warranty because it was considered cosmetic. He asked me if the oven worked. I said yes. He said that was all that mattered. Then I noticed whenever I broiled anything, condensation built up in the oven. When I opened the oven door, water was dripping off it and a lot of smoke. I put off making another call to the company until 2018.

In Oct 17 paid $3k for the KitchenAid KODC304EBL. Fast Forward 4/18 - tried for the first time to self clean the oven and it totally burnt out. Would not heat AT ALL. Called the technician, he said it's common, that I should stock up on parts or cases of oven cleaner. WHAT!!! Said the oven gets too hot and the high/low thermostat burns out, that it needs "airflow." BUT THIS IS A BRAND NEW BUILT IN OVEN - IT'S DESIGNED TO WORK IN AN ENCLOSED CABINET! Still working through the nightmare -- avoid KitchenAid built in ovens - they are not designed to function.

KitchenAid Model KOSC504ESS00: This built-in oven is slow to heat - 2 hours to get to 325 degrees! The service person tested it and told me to be patient and to use it enough to figure out its temperature variance. I have 3 oven thermometers which I can see through the door. The oven does not maintain an even temperature (varies by as much as 50 degrees!), so it is impossible to cook food properly or consistently. Do NOT buy.

Things I like about the double ovens. They look nice! Things I DON'T like about the KitchenAid Double Ovens (KODE500ESS). 1. I think there should be a separate light for each oven. 2.Takes way too long for ovens to heat up. 3. VERY NOISY oven. Both ovens are way too noisy. 4. Uneven baking. Seems to want to burn everything at the back. 5. The ovens won't hold the head when you put something in the oven. 6. Timer is way so sensitive. Sometimes when I touch the timer it turns the oven off! 7. It seems the temperature is never accurate. If you are looking to buy new double ovens, I would not recommend these ovens for the above reasons. If you like baking these are not the ovens for you!

Faulty double oven - Steam gets in the panel, then it says key error and just stops working. I had 3 technicians here but there is nothing they can do to fix it. Customer service keeps telling me to cover my food. How am I supposed to cover frozen fries or frozen pizza? It gets all soggy. Last Thanksgiving we had to cover our turkey, the steam got in just 30 min after it was in, so we had steamed turkey instead of baked. Can't even roast vegetables. It still under warranty but KitchenAid won't replace it. They know all the models have this design flaw. I expected more from a company like that. Instead I was treated with dishonesty.

Shattered microwave glass door - I purchased this new oven (KitchenAid wall oven micro combo Model KEMC378KSS04) and just used the microwave 2 to 4 times a month for heating food; I used my other microwave for almost everything. I heard something shattered thinking it's the light bulb; I come to find out it is the microwave which I haven't even using it. Luckily I am not standing in front of the microwave.

We purchased the combo wall oven and microwave in April 2011. It replaced a GE similar unit that worked fine for 26 years. I paid for a 5 yr extended warranty. In Dec. 2017 the temp was only getting up to 50 to 60 degrees lower than the requested temp. We have worry free with our utility company which will repair items we put in subscription and pay for monthly. The repairman came, evaluated the situation and ordered a thermostat. He returned and installed the part. The problem was not fixed, temps still 50-60 degree off.

I purchased this new oven (KitchenAid wall oven micro combo) and used it twice before it malfunctioned. The thermostat is faulty and needs to be replaced along with the circuit board. The store tried to tell me that I had a power surge which I did not. The service person told me there is a prevalent problem with the faulty thermometer. I do not recommend anybody purchase this oven as I am very dissatisfied with the oven and the service. At the very least, they should offer to compensate me for the 2 days off that I have to take for the service calls and the lack of use of my oven for a month.

Too late to send this thing back. The thermal shut off apparently went out. That seems to be the diagnosis based on other reviews. Too many electronics for a machine that gets to 550 degrees; they should build better parts. 60 year old circuit breaker for the house is fine. Now there's quality. Customer support sounds like it's in the Philippines. Don't buy one of these ovens. Issues after 20 months, the old one blew up after about 15 years, I would expect the same, or better from a new oven. How can you go to bat for made in America and Sears when they sell us junk. So disappointed.

I have to buy a new oven because the company has discontinued making the knob for the "selector". My selector knob broke and the company's only solution is to buy a new oven. Oven works fine, and yes it is an older oven... but it works fine. There are no alternatives for the knob. On the phone with company and they can not even keep straight the model number which I have. Representatives were of no value! Disappointed in this company!

I replaced my gas double wall ovens with KitchenAid Double Ovens KODE507ESS that are electric. I chose KitchenAid because I liked the look and what I read about the performance was also encouraging. First problem I encountered was that the temperature in the oven was at 100+ degrees higher than indicated on temperature display. 2 panels replaced. I now have a film on the inside window of the top oven. I called and was told that they don't do "cosmetics" and that if I wanted to ensure this doesn't happen I should buy part # 482338 which is some kind of a sealant. If they know this issue occurs, why do they not install this part in manufacturing. Totally frustrated! Any ideas how to clean the film?

The self-cleaning option on this oven is far too hot. First, it blew something because the display went dark and I have not been able to open the oven door since yesterday. Second, I have a KitchenAid warming drawer underneath the oven. The cleaning cycle got so hot it melted off the KitchenAid sign on the drawer. Called KitchenAid today, useless conversation. Have called another repair person. This oven is dangerous, it shouldn't get so hot. You cannot touch the floor underneath (which I protected during cleaning cycle). Why is this oven still being sold?

We purchased a Kitchenaid Double Wall Oven. Stainless, convection, self clean... Top of the line. Almost $3k total. Replaced a 20 year old oven that worked fine but was ugly. It came with a 12-month warranty. At approximately 13 months, it died. No lights, no power. Long story short, it failed 5 more times costing $250-$500 each time to get it fixed. I discovered that a few of these were recalled due to a design error that caused the thermal fuse and sometimes the thermostat to fail. It's either due to lack of insulation or airflow. I called the manufacturer and after multiple escalations, I got them to agree verbally that this was a lemon and that they would replace it. Fast forward 2 weeks, they call back and say they'll replace it for $800 and they are backordered so it will be 3-8 weeks. Meanwhile, this oven has been sitting here dead for 5 weeks while they figure out what they're going to do.

Several "repair" calls for $2000 wall oven KOSE500ESS. Same damned error message F2E1 since Aug. 2016. Now I get the message but can't clear it to use the oven without my husband going to the electrical panel and turning the oven off there. DO NOT BUT KITCHENAID. THEY DON'T CARE. Do they really think most people in this country would spend over $2000 on a kitchen appliance? Next time I buy the cheapest thing I can because they don't last a year!!!

I do the kitchen cooking at our church for approximately seventy to one hundred people every week. Someone donated Kitchenaid KEBS278DSS10 built-in double ovens and we had cabinets built to accommodate them. The week before reopening the kitchen the bottom oven door hinges sprung so it wouldn't close, then the switch for the lights and self-cleaning went bad and had to be replaced. The ovens hadn't even been heated up yet so fixing those items seemed to be a no-brainer. Having a background in repairs I replaced the lower door hinges and the switch assembly without much problem. We started using the ovens the next week and on the third week the bottom oven door hinges sprung again. I had my team be very careful of pushing down on the doors to avoid that specifically also.

Bought KitchenAid KEBS177DWH6 on 4/29/2010 so it is less than 7 years old. Display started showing errors, either oven computer control board is bad or the keypad. Both parts not available anymore and they would not even get me a schematic so I could do a unit level repair on it. I have 75-year-old mechanical ovens I can still fix! Parts discontinued so may have to throw away whole oven.

Have lived in this house 30 yrs. We replaced the double wall oven when we purchased the house with a KitchenAid, it worked fine for 29 yrs. It still worked, but we were doing an update to stainless steel so we replaced our perfectly working oven with a $3000.00 27 inch stainless double electric wall oven so it matched the rest of the appliances. This oven can't even cook a frozen pizza, the top gets overcooked and the bottom is undercooked even on the bottom rack. Christmas dinner we made a prime rib roast needless to say the top was a little well done, the middle was a perfect pink, and the meat by the bone was very under cooked (somewhat raw). Not a good job for a oven advertised as even heat.

We've owned our architect series wall oven for about 3 years. Today, during the self clean cycle, the glass cracked and broken into 2 pieces. Now I find this is a chronic problem mentioned by many others. I've hated this oven even before this product defect was discovered. The unit takes forever to both heat and cool and is extremely loud. Cooking is inconsistent. And now I have a cracked glass on the top oven. I plan on contacting the CPSC and KitchenAid. I don't want to "fix" this unit and certainly don't think I should have to pay for repairs. KitchenAid (Whirlpool) should be ashamed!!!

This refers to KEBS209BSS, "Architect Series" Convection Double Oven. Very loud fan runs constantly. The oven requires more than 30 minutes to heat to temp and then the temperature swing during baking is more than 50 degrees. Service tech replaced control panel twice... no difference. The convection is absolutely worthless. The blowers are misbalanced, convection for KitchenAid/Whirlpool seems to mean a blower at the back of the oven and not true convection. Thus foods are overcooked at the back and undercooked at the front unless rotating and dropping temp when you open the door. One cannot use convection roast, set a preferred temp, and use a timer to start and stop the system. The bottom pan is thin and warped with first clean cycle.

I purchased four new major KitchenAid kitchen appliances, 3 in late July and one in late September. I have already had to call for service twice. Very unsatisfactory experience in every way. Yesterday, the oven just quit working, barely 4 months old and very little actual use. Clearly, these appliances are of very poor quality. Further, I received no help or assistance from the company I purchased them from, even though I purchased from a local company. They provide no service or assistance after you have paid them the big bucks for the appliances which they recommended.

We purchased 2 KitchenAid Superba model KEBC107KSS03 single ovens in '04 for our kitchen remodel project. Since then we have had to repair each oven twice, for a total of 4 service calls, due to the self-cleaning mode. Before Thanksgiving this year, we set both ovens to self-clean and one of them performed as designed - the other started the cycle but about 2.5 hours into the process (the end of the cycle) displayed an error message...again! As has happened all too often before, the oven no longer will heat.

If I could give the KitchenAid Superba single wall oven model #KEBS107SSS zero, zippo, nada stars, I would. In fact, I have discovered that the problem isn't just with my model, but with many - if not all - KitchenAid ovens. Two other friends of mine have said that they seriously regret purchasing KitchenAid ovens and will NEVER buy another - EXACTLY my sentiments. One of my friends has the same wall oven model, but the other has a stove which includes the cooktop and oven as an entire unit.

Too bad I didn't read the reviews before I put my oven onto the self-clean setting. Part was through the cycle, the electronics went blank, which renders the oven unusable. This double oven came was in the house when I moved in. As noted in other reviews, the fan is noisy. Would not purchase this model.

I purchased an entire new kitchen of top of the line KitchenAid appliances THREE MONTHS ago. I have not used the double convection oven much (model KODE500E), but had a homemade pie spill over so I used the self clean feature yesterday and now the entire glass front has dripping brown condensation in between the glass in the oven door which cannot be cleaned. I called KitchenAid and after waiting on hold for over a half hour I was connected to a person who told me it is a "design feature" and is therefore NOT covered under warranty.

I bought this Superba wall oven because it was the only one that fit in the pre-existing space I had. I absolutely hate it. I have not had the problem with the self-cleaning feature but I've had others. The fan is very annoying and will continue for at least a half hour after being shut off. To stop it any sooner, you have to open the door and leave it open until it cools. The worst thing about this oven is that if you cook something on the top rack, whatever you put on the bottom rack will not cook properly. If you have meat on the top and try to cook potatoes on the bottom or rolls, they will not brown or crisp. The worst oven ever.

Purchased KitchenAid double oven wall unit in 2014. Top oven glass broke during self-cleaning. Only 13 months old. No warranty. Two months later and many calls to KitchenAid a 3rd party company charged us $350 for a new glass and install. He told us this is a common problem with this model and we should not use the self-cleaning function so we don't. Now the lights don't work on the control panel. It takes over 10 minutes to heat up, and over 20 minutes to shut down. Decided to use the oven until it dies since I can no longer afford replacing it (retired). Will never purchase another Whirlpool or KitchenAid product again.

After a little over one year's use, tried to use the self-cleaning feature on oven. Halfway through the process, the oven failed and quit. While the self-cleaning function was in use my brand new cabinetry, floor and oven itself became extremely hot to the touch. This was very concerning. As the oven is still under warranty, a technician came to repair it. He said it will require two fuses, two men, and two weeks to get repaired. The fuse replacement will require that both the microwave and oven be completely removed from the cabinetry in which they are located. Obviously a two man job. In the meantime, my oven door is locked shut and cannot be opened.

This unit is five years old. This past year the control panel would fade away during use so that one cannot see any of the settings. Once it cools down the panel display returns. KitchenAid customer service said that they had no record of this ever happening. They said that they could assist me with neither cause nor fix, but gave me a list of service companies. The technician from the service company said that he has seen the issue several times before. It stems from the panel parts becoming subjected to the extreme heat of the auto-cleaning feature so that they melt or lose connection. Cost to replace $545 with the caveat not to use the self-clean feature.

The double oven came with the house we bought about a year ago. It's worked fine but stopped heating and the control panel wouldn't respond. The technician who came out was surprised that the problem was the control panel and surprised again when he couldn't get a replacement. I've searched around online and can't find one either. Now I see this is a common problem. At least in other appliances and electronics, companies may discontinue the model but will design a new part that replaces the old part. I see nothing like that and if I can't find a replacement part - based on what I read hear - I won't be paying a premium for a KitchenAid anything in the future.

The control panel on my model KEBC247KSS05 went out after a few years of service and the appliance tech tried to order another one and none were available. The factory stopped making them and now all that is available is refurbished ones except they are not that available either. I waited over 4 months to get a replacement and it didn't work either. Waiting on another one to come in and hoping it works but for how long no one knows. It is a used part refurbished. I will contact Kitchenaid and see if I can get anywhere with them and if not I will never buy another one of their products. You pay a premium for them and the service and parts should be available when you need them.

My KitchenAid Superba convection oven door shattered tonight while I was broiling steaks. The oven is 6 years old. Thank God nobody was injured as the glass did not crumble. It shot out in shards. This needs a consumer alert asap before a death occurs!!!

I have a 15 month old KitchenAid wall oven. The very first time I used the self cleaning function, the oven died halfway through the three hour cycle. (This oven replaced a totally functional 30 year old GE wall oven which we replaced ONLY for cosmetic purposes, i.e. it looked outdated). What a horrific mistake! We're still battling to get KitchenAid to take responsibility. If you have a choice, pick another brand of oven. P.S. A few months ago, one of the oven bulbs burned out (seems premature to me). The official instructions which came with the oven contained completely bogus information on how to replace the bulb, which only serves to show how KitchenAid doesn't seem to care about customer experience in the least.

During the remodeling process of my home, I was making a baked potato in my KitchenAid oven KEBU107SSS03, when suddenly I started to hear creaks emanating from the kitchen. The sound continued for several minutes thereafter, then suddenly I heard what sounded like an explosion. I walk into the kitchen only to find that the inner glass panel had complete shattered and shards of glass was spewed both in the over and all about the floor. I called Kitchen Aid customer support and they asked if anyone was hurt and quickly started to take the necessary information to set-up the repair.

I set the oven clean feature upon leaving the house to run errands this morning. Returning a few hours later, we walked into step in glass from the shattered oven door. At first we could not figure out what where all the glass came from. And then we saw the fragments coming out from under the top door (only cleaned the top oven on a double set up). There is so much glass IN the oven, I cannot open the door. It had to have been quite an explosion as the glass went into the family room area - a good distance. Sure a good thing we did not have small children here (or ourselves for that matter!!)!

As many others on here have described, the inside glass door on my oven shattered about 15 minutes into a timed cooking cycle. This oven is 5 years old and out of warranty. I called the company and was told "this was a very rare event". Funny when there are numerous reports of this event here and on other websites. I was given two options, both at my cost. They could send a repairman out to diagnose and charge $75 at which time, he would tell me what the repair would cost, or purchase a discounted warranty plan for $250 to $320 (his computer wasn't working) that would fix it and provide a one year warranty. I deferred to see what it would cost to repair this before proceeding.

I bought a double oven and made the mistake of believing Consumer Report's ratings. (It turns out that they rated ovens on their features without considering reliability at all!) The first time that I ran the self-cleaning cycle the thermal fuse blew, both ovens locked and could not even be opened until a repairman came. After several weeks without an oven he replaced the fuses and the moment I ran the self-clean cycle again, guess what? The same again. When I complained to Whirlpool (who own KitchenAid, Maytag and half a dozen other companies) they told me that "We repair, we do not replace."

About 2013, I bought my wall double oven and on last winter the inner glass exploded. When I tried to use for the first time the self-clean button, it was really scary and this is a safety. Issue, I don't understand why government regulations haven't done anything about it yet. On the manual it's said one part number but when I ordered there are 2 different types of inner glass door! I bought the second one, now I tried to returned the first one and KitchenAid said they are not responsible for shipping so the cost of shipping is higher than the cost of the glass. This is really unfair. Please don't buy anything from KitchenAid. I bought the refrigerator, stove, dishwasher and double wall oven and I have had problems on all of them!!

As with other complaints on this site for the same reasons, we recently purchased a very attractive electric double wall oven that has been a poor execution of service and product quality from the onset of this buying "experience". We purchased the KODE507ESS ON 12/2/2015 and were notified shortly thereafter that the oven was on backorder until approximately 12/29/15. We were then notified a second time on or about 12/21/15 notifying us that the oven was projected to be on backorder until approx. 1/28/16.

We were so excited to purchase this wall oven KOCE500ESS since it looked so beautiful. The sales guy told us how people really love the purple blue interior. The day that the installer installed and turned on the oven to 400, blue enamel inside blew off. We used it one more time and of course more pieces came off and landed in our food.

I just had a KitchenAid gas range installed. It was sold to me as self cleaning and it even says on the range "self cleaning." It does not work. I called their repair service and the technician told me "it does not clean". Kitchen Aid had to set up a special number to handle all the complaints. He said it just produces steam but doesn't really clean. We have ran the cleaning process 5 times. It does not clean. The company that I purchased it from is sending someone over this week to physically clean it for me. DO NOT BUY KITCHENAID. IT LOOKS NICE BUT DOES NOT WORK PROPERLY. There should be a recall on these ranges.

I have purchased many KitchenAid appliances over the years and for the most part have been happy. Until my oven went dead and blew the fuse on the self cleaning oven function. I have never used this before and had I read the reviews online, would have never used it to clean my oven. Unfortunately for me (according to KitchenAid) it has been just over two years and they will not fix the problem. The online chat person said this is not a common problem. It is obviously a problem and they do not want to stand by their defective product. I will never buy a KitchenAid appliance again!

Have 3 KitchenAid dishwashers and 2 double ovens in my current house. All are about 3 years old. One dishwasher has simply stopped working. One double oven will get mysterious error codes that show up on the panel. The other double oven won't turn off unless I turn off the breaker. SERIOUS safety problem. These are all KNOWN problems, but KitchenAid AKA Whirlpool won't take responsibility and fix these appliances for free.

Bought $3200 wall oven 4 years ago. Never did heat exactly right but was usable. Now microwave went out and repair is $771, no warranty. They boast a 5-year warranty for parts but that is a fine print lie. Only part that is covered is something that never goes bad. Warranty is bogus. I will never buy another KitchenAid appliance. Years ago, it was a quality item, now cheap junk for a high price.

The KitchenAid Superba Double Wall Oven worked well for years to roast and bake items as long as I didn't use the self cleaning feature. I used the self cleaning feature 3 times over a 10 year period and each time the unit broke down and I had to have a technician come to repair it. The last time, the control panel burned and I wonder if I'm fortunate the whole house didn't burn down.

Purchased a complete new kitchen of Kitchenaid appliances in 2012. Had 4 repairs on dishwasher and have had 5 repairs and 1 pending for parts on Micro/Convec. Wall oven, it just stops working. Was getting error mess. Now nothing, go to use it and it won't work. Have American Home Shield warranty and they won't replace it. The problem is a switch in the door that keeps going out. I have not used the self cleaning feature yet and now I don't think I will. I will never purchase another Kitchenaid product. If there is a class action lawsuit, I could join. Let me know.

Had to have circuit board & keypad replaced. Now about every other time oven is used error code comes up, and you have to reset actual electrical breaker to oven, and then turn it back on. Have not had problems "Yet" with glass breakage, and I have used the self cleaning option several times. Have used self cleaning since circuit board was put in. Of course circuit board and keypad was my expense since oven was outside of any warranty, to the tune of $850. Has anyone had problem with error codes continually coming up, and only way to clear is reset electrical breaker?

KEBS209ESS - This oven looks very nice but has been annoying from day 1, since it blows loudly after any usage for an extended period of time. Most importantly, the lower oven sensor failed in the first year of operation, so they came and replaced it. I missed 2-days of work, once for diagnosis and then another for them to replace part. That was last week. Now yesterday the same sensor error message has appeared, requiring me to call service again and schedule an appointment to miss more work!

KEMS378 - Oven overheats and dries out food. It has a constantly running fan in normal bake. Had service call from store but can't fix oven. My wife wants to THROW AWAY this terrible oven.

KEMS308SSS05 - I purchased this product in Jan 2012. In Nov 2013 (19months later) I have to do a complete overhaul of the circuit board. Cost 350.00. Now in march 2015 (15months) I have to do another one. I called kitchenaid, spoke with a supervisor ** his response was essentially "not our problem". So here I am fixing the same problem at my expense. DO NOT BUY THIS PRODUCT. KITCHENAID DOES NOT STANDBY THEIR PRODUCT.

My oven blew up on Oct. 29 causing the fire department to come to my home. I was told thought they could fix the problem and tried. Two weeks to wait for initial appointment. Ordered parts, two weeks later parts came and when the heating element was replaced it started smoking and almost caught on fire yet again. By the way, they did not seem to thinks BB gun chip marks in my glass door or the pile of melted metal in the base of my oven were a concern - it was cosmetic. Decided it was a control board issue and would have to order additional parts. Of course after weeks of waiting and getting no answers I was told the parts were on back order - 45 days later and after numerous calls to warranty, KitchenAid and Whirlpool I finally got them to agree to replace the oven (well they actually give me the amount I had paid for it) because the parts were not coming any time soon.

We have kitchen aid oven model kgrt607hbs3. It has a back splash glass that shudders by itself all of a sudden while you are cooking. It happened once and they replaced it. It happened again and they refused to honor it. Claiming the unit is old and they don't make the part anymore. The part is a defective part and should not have been installed in this unit to begin with. It's a clear case of negligence on part of kitchen aid. Now we are left to fan for ourselves. If it happened to other people please advise.

Just like all the others I used my self-clean function on my 6-month old Whirlpool built in electric oven for the first time. About 2 1/2hrs into cleaning, my oven completely shut down. Display gone, door locked. I guess I am lucky the glass did not explode. I assume that being new the repair will be covered, but after reading all of these issues I don't want that in my home. I have had a couple of issues where I set it at 450 and it just refused to go over 400. I will be contacting Lowe’s Monday to see what can be done. It's obvious that these ovens ARE defective and dangerous. Just moved and purchased a whole kitchen of Whirlpool appliances for over $5000. I am seeing that the warranty covers repair only, no replacements. Repair mean "fixed" but for Whirlpool it will only be fixed until I try to clean it again. I paid for the self-clean function and I fully expect that to function properly.

I bought the double self-cleaning wall oven from Pacific Sales in Irvine. Paid full price. Installed in April 2014. I used the self-cleaning unit in top and bottom and noticed in November the temperature took a long time to get up to temperature. Called Pacific Sales. They referred us to the KitchenAid service people. They came out in November, asked me if I had used the self-cleaning feature. I said yes I had. He quietly said that I should not use the self-cleaning because it gets too hot and the probes inside that control the temperature get destroyed. I said, "but it says it is self-cleaning oven." He said "don't use it."

I bought my 27" Kitchenaid Wall oven model #KEBS177 one week ago. I had it installed two days ago. We tested the oven by setting it to 500 degrees and running the oven for 45 minutes on the convection setting. All seemed fine until the next morning. The oven wouldn't heat up and had an error of Lo. After calling a technician, who won't be here for three days, my husband and I did some research. This oven is going back to the store!!!! We learned that there is a lawsuit regarding the thermal fuse. It blows out every time you use the self-clean option. We also learned that the glass door shatters when you use the self-clean option. That is so dangerous! Frigidaire, Maytag, and Whirlpool brands have the same issue.

Resolved!

On June 30, 2012 we purchased a Kitchen Microwave Oven combination wall unit because we had one in our prior home and loved it. However, this unit that we purchased from Lowe's had problems shortly after it was installed. It continued to have the same problem every 4-6 months, so we decided to purchase the extended Warranty from Assurant. On October 16, 2014, the unit failed once again for the same "communication error." We reported the failure to the repair company we'd used for the prior 6 complaints and they came out to check the unit. After 3 weeks and no response we called them to ask when the unit would be fixed. They said that they could not get the part and that KitchenAid was going to replace it. This was confirmed by Assurant. Now KitchenAid keeps trying to pass me off to Lowe's or to the Warranty company. This is ridiculous! Would I buy another KitchenAid Product? Not a chance!!! All their people do is say they are sorry and there is nothing they can do. That's the truth because they can't even make a quality product - let alone fix it or replace it when it breaks!

An hour and a half into self clean on KitchenAid Superba Electric Convection Oven (Built-in), interior glass burst into about a million pieces spraying out the vent, sides, and bottom of the oven all over the kitchen. So much glass jammed into bottom of door I can't get it more than a couple inches open, and more and more just keeps spilling out and cramming up the door. If one of my kids had been hit...

We built our house and bought these ovens and had them installed somewhere within the week of 7/14. We moved in on 7/23/14 and noticed around the end of August 2014 that the top oven door has a black stop between the glass (the size of a bug). I don't know what it is but esthetically it looks dirty. It is a brand new oven. I called Whirpool/Kitchenaid on 9/9 and made an appointment for someone to look at it on 9/22 between 12:00 and 5:00 pm. No one came. I called the appliance place that Kitchenaid gave me the number of and they apologized but they do not do warranty work for these people any more. No one called me to alert me to the fact that, so I stay home from work for nothing. No one apologized for the wrong doing when I called Kitchenaid. So I moved on and told them about this blotch spot on the oven door and they told me that my 30 day warranty for cosmetic problems has expired. REALLY?

Wall Oven KEMS309BSS - We self cleaned our 8 month old KitchenAid oven for the first time last night and the glass window split. I'm not sure how KitchenAid can continue to manufacture and distribute a wall oven that has had so many issues. Thank God we were home and able to turn off the oven. Who knows if it would have caused an electrical fire. I will pursue this with my appliance distributor and the CPSB if I do not get any relief.

Double oven model kebs207sss02, purchased 11 months ago. Engaged self-clean function on upper oven about 4 months ago, resulting in minor, although frightening explosion with glass all over kitchen. Repair rep replaced glass. When questioned about problem, rep's response was "very rare in his experience". Last week, I engaged the self-clean function on the upper oven for the second time. Once again the glass broke apart, although it did not shatter into a million pieces. Went to Lowe's (where I purchased product) and reported my problem. They contacted KitchenAid service, who are still under contract, to arrange a second service call. Yesterday, I engaged self-clean feature for the lower oven, simply to see what would happen. Again, glass shattered, falling on my kitchen floor, scorching the floor boards. With all of the reported problems, KitchenAid has not acknowledged an inherent design flaw that - so far - has resulted in only property damage, but could result in bodily damage as well. I THINK A RECALL IS IN ORDER ALONG WITH CUSTOMER RESTITUTION.

Kitchen Aid Wall Oven Model KEBBS109BSS - The oven I has only been in our home for 5 months. The first time I cleaned the oven I used a 3 hour cycle because the oven was not that dirty. No problems. Yesterday I decided to use the 5 hour cycle because it was grimier and I had the time. The inner glass cracked about half way through. It did not shower glass or on surface appear to be dangerous. I turned the oven off and took a look to see what happened. I am waiting for a call from service but am very concerned about the oven cleaning feature and am researching how to clean it without using it.

I used the self clean function on my wall oven for the first time yesterday. The interior glass shattered and shot hot specks of glass out of the vent all over the kitchen. Luckily only my husband was home (myself, my 11-month-old and 4-yr-old were not home). KitchenAid agreed that the glass was defective and that they would replace it, for the upper (broken) and lower oven (not broken). They agreed to pay for the parts and labor but not the service call. BUT they do not think it is a recall. WHAT?! However, when I checked in with the appliance repair company, they only were told to order one glass panel and one door seal. However they promised me that they would replace BOTH doors even though only one was broken. We'll see how this goes. Model # KEBS208SSS04 serial # D12038287.

Same exact experience as Bonnie, Nov. 12, 2013!! Today, January 12, 2014, the first time I used the cleaning cycle of my KitchenAid oven, (I picked the shortest cycle available) about an hour into the cycle, the interior glass shattered, shooting hot glass through the vents, all over the kitchen. One of my small dogs and I were a few feet behind the path of the shooting glass. My daughter had just walked away from using the microwave oven which is located above the oven with the shattered glass. I had to run to my electricity breaker box to turn off the power for the oven, not knowing if the heat level was out of control and what might happen next. Today is Sunday, and I have not contacted KitchenAid yet, but I am appalled to know that they are aware that this is happening with their ovens and we have not received any kind of warning or recall from them. My husband and I agree with Bonnie that this is a defective appliance. I had better get a better response than Bonnie when I call KitchenAid on Monday. Shoppers, beware of this product!

During the cleaning cycle - the first time it was used, 2 hours into the cleaning cycle the glass shattered shooting hot glass through the vents. We have pets and fortunately they were not near the oven when this occurred. However, our hardwood floor was burned by the hot glass and is ruined. We were told by KitchenAid's customer solutions department that because the warranty was up there was nothing they could/would (?) do. I don't believe this is a warranty issue. It is a defective appliance that could cause harm to people/pets and certainly to property. For the company to be so unconcerned, I will never recommend/purchase a Whirlpool/KitchenAid appliance and will take every opportunity to tell this story.

Kitchen Aid sent a repair company to check on the issue. The broiler unit was bad. He replaced it and the oven worked fine for a few days. Then the keyboard would freeze and ask me to set the "probe" temperature. Nothing else worked on the oven. After 4-5 hours (I'm assuming once the oven cooled) this turned off and I am able to use the oven again. :( and :)

Used oven three times and decided to use the self clean mode. The unit heated the granite counter tops to close to 800 degrees or higher. Affected the cooktop which was installed above the oven and left acrid electrical smoke and soot in the entire kitchen area. Whirlpool will not pay for the damage to the kitchen but will give me a token $275 for goodwill. The oven was replaced by the retail store but Whirlpool refuses to take any blame for a manufacturing defect. What should I do?

My wife used the self-cleaning feature for the first time with the KA model KEBS208SSS04. After about an hour and a half, the glass door on the top unit exploded. Thankfully, only the inside glass sheet exploded but the shattered glass shot out the air vents. Glass was everywhere throughout the kitchen. Had anyone or a pet been around the oven, they could have been seriously injured. The unit is just over the 12-month warranty, but we did purchase the extended protection from Lowe’s. We have contacted them and they are sending out a repair person. We understand there is a class action lawsuit over this product. We have already had problems with our KA microwave and replaced that as well. This is a dangerous problem that needs to be corrected, and owners should be made aware of this.

We own two KitchenAid wall ovens model KEBS107 purchased in May 2009. We have had 5 instances of the oven failing to work after using the self-cleaning feature. I noticed a post back in 2004 about a larger fan being needed. I will see if KitchenAid still has this available; however, I agree with the other comments. The product seems cheaply made (at least when it comes to what's necessary to provide the self-cleaning feature). Customer service seems to believe there is not a problem and continually pushes warranties. I am considering ripping out the two ovens I have and replacing them with something else. My message to anyone considering wall ovens: Skip KitchenAid. Life is too short. They are too unresponsive and uncaring.

I had submitted a complaint several weeks ago about my Whirlpool wall oven (convection microwave and convection oven). It had white streaks between the glasses on the oven door and the supervisor did not offer any assistance. Well, she did what she said and filed a complaint on my behalf to the upper management. I got a call back about my complaint and then she authorized a complimentary tech visit to address my issues. This truly impressed me deeply and this week I will look to buy Whirlpool to replace my dishwasher and refrigerator.

We purchased this KitchenAid wall convection oven & microwave (model #KEMS378SSS04) in 12/2010. First, the microwave and the oven do not work well. The microwave cannot heat a small Marie Calendar Chicken Pot Pie evenly, so part of it is uncooked. The oven takes the same amount of time and temperature as my 24-year-old oven did to cook the same dish.

My KitchenAid Superba wall oven failed to heat after I used the self-cleaning feature. I had to pay to have a "fan kit" installed just to "solve" the overheating problem. Now, I have an expensive oven that I don't dare clean for fear of failure. I will not buy or recommend their products ever again. I thought I was getting a quality product, which turned out to be very pricey and of poor quality.

My KitchenAid wall oven has stopped working again. I have had the oven new in 2004 and since then, it has been replaced once because it was broken 3 times in the first 2 years. Since then, it has stopped working numerous times and it takes KitchenAid months to get it repaired. I get no service or respect from any representatives from the company. The oven stops heating after I do the self-clean. I cannot believe that KitchenAid can represent itself as a reputable company and yet think that 3 and a half months to get a repair, a repetitive one at that, is acceptable. I have started calling everyday now and the same lines are repeated to me. They will give me the number for the repair company, but not the service area supervisor and no other number or person higher than the call people. Completely unacceptable.

It appears I'm the latest casualty in KitchenAid's infamous cleaning cycle blown fuse problem. Our oven is 2 years old, and after running the self-clean cycle for the first time 3 days ago, the oven now no longer heats up. Customer service reached out and asked for my contact info after I posted about my experience on their Facebook and Twitter pages, but apparently it was just lip service. I sent my info to them and have heard zero from them, total lack of responsibility or even just sympathy from them.

I had 4 thermostats replaced, after using the self-clean in my Kitchen Aid wall oven. I called Kitchen Aid several times, and they said they didn't know of any reasons as to why this was happening, nor did they give me a solution. The last service person said this was a common problem, and that the fan had to be replaced with a larger one. This solution came from a "service pointer" from Whirlpool (December 2008). The original fan was too small, and had to replaced with W10176670.

Our Kitchen Aid Wall oven was installed in 2008. In October 2011, we had a power outage that lasted a few days. The 3 year old wall oven did not come back when power resumed. The display panel is gone, and a replacement plus labor will cost $300. We have experienced additional problems with 3 other Kitchen Aid appliances (lights not working, faulty parts). Customer service was unresponsive and tries to sell warranties.

Like what happened to thousands other people, my KitchenAid Superba oven (Model No.: KEBS177DBL7 / Serial No.: XJ3101002) refused to heat up after I used the self cleaning feature for the first time. Of course, it was the infamous blown thermostat. I contacted the KitchenAid customer service, providing links to other complaints about the same issue and asking just for a new part. They said that even though I am a valuable customer, they can't help me since the oven is out of warranty. Fine.

We bought all KitchenAid appliances for our new home back in 2001. Two months ago, while baking in my KitchenAid oven we suddenly saw what looked like fireworks inside the oven. After the oven cooled we noticed that the top broiling element broke, just snapped in two. After calling KitchenAid to fix this we were referred to the safety department. They contacted a local repair company to fix it but the part was not even in stock. We waited a few weeks for the part to be made and it was replaced. The next day, the oven was not heating and the indicator light did not go off.

I would not recommend KitchenAid. I do not think their products are as well made any more, and they are getting by on their old reputation of quality products. We purchased their high end double ovens and after the same part failing 3 times during self clean, found they had a manufacturing problem with their blowers that operate during the self clean. They know about this problem, and actually supply a blower kit upgrade if the repairman asks. But they will not do anything about the $850 I have paid to replace parts/labor up until this time, because of their warranty.

I have a built in Kitchen Aid double oven. I have had many problems with it since moving into our new home. I have written many complaints throughout the years but never get any results or anything more than "It is no longer under warranty." I realize that and I have paid for MANY replacement parts and have had to deal with the dumbest service people in my home and all I want is for Kitchen Aid to acknowledge the problem and help me out. It seems like every time I fix a part, either the service people bring on and yet another problem or I use the cleaner and the whole thing poops out afterwards.

I was cleaning my oven and the Thermal fuse part no. 4452223 blew and the oven stopped working.Called Kitchen Aid Canada and arranged for service. This all started July 23/04 and now to date still no oven as Service Rep in Seven Sisters will not call us back after hundreds of calls only to receive his answering machine. Called Kitchen Aid directly and still no further ahead. Sent emails and no answer back. It's a built-in oven and the lady in Toronto at Kitchen Aid said we have to redesign our cabinet as the heat creates a problem. I don't think so and as far as I'm concerned their product has a fault and should be recalled. She said there is no recall. On reading this site I'm not the only person with this problem. I will never buy Kitchen Aid again as service sucks. If asked by anyone I will be sure to tell everyone I know never to buy their products. They will not stand behind their products.

We remodeled our kitchen in 2000. We hired a firm to do the design & remodel. We had a KitchenAid wall oven installed. I've used the self clean function several times with no problem. The last time I cleaned the oven was Christmas Eve 2003. We were cooking Christmas dinner for friends and family the next day when we discovered the oven wouldn't turn on. It's now Feb 16, 2004 and I still do not have a functioning oven.

On Sat., November 20, 1999, we purchased a KitchenAid built-in electric double oven along with an extended warranty. The ovens were delivered the following Monday and were installed on either the following Tuesday or Wednesday. The ovens were both used for the first time on Thursday, Nov. 25, 1999, and the oven cleaner for the top oven was run late that evening. The next morning the control board was not lit and neither oven was functioning. I called the store we purchased the oven from and was told to call KitchenAid. A repairman was sent out and informed me that the oven had a faulty fan that would need to be replaced along with a computer chip and a control panel which had burned out as a result of the faulty fan.