About Kenmore Dishwashers
Recognized as a top appliance brand for 100 years, Kenmore brings a new level of performance with appliances that deliver time savings, convenience and great results. From quickly cooling drinks to laundry loads completed in less time, Kenmore is the most awarded brand in the industry.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,849,671 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have had unit for over 25 years. It has been outstanding. Kenmore appliances I have owned have all been very good. I would recommend checking reviews of any appliances first before buying them. Can not say if Kenmore name is same as when purchased these.
I like the design of both the interior and exterior. The interior is roomy; the exterior is easy to clean. However, I do not feel this dishwasher cleans dishes well as it should, and it has had problems draining completely from the beginning.
Purchased the Kenmore Pro line in March 2016 due to a kitchen remodel. The dishwasher was amazing. It cleaned extremely well and was very quiet. It was the best dishwasher I ever had. Never had a problem. Four years later it suddenly stopped working and is out of warranty. After being serviced, it was recommended not to repair it. The expense of the repair, replacing a sensor, control board, and possibly a motor were taken into consideration. Now I am down to one Kenmore Pro appliance. Stay away unless you enjoy replacing your kitchen appliances frequently.
I have to say I am more than disappointed with your product. I had all G.E appliances and had so many problems with them, that I changed them all out to Kenmore. Sept 2016, I purchased a dishwasher. Service call to put in was 4 months later (I had some construction going on). It seemed beautiful, quiet, and really cleaned the dishes until about a year later, it cleaned less and wasn't really sure if it was working properly. It continued to get worse and I called SEARS to service it with the protection plan I purchased.
I was told it was the sum motor and would be over $500 to fix. The service man said "do you hear this sound, it sounds like it’s trying to start" (like a swishy sound), and I said "yes, it always sounded that way". He said it could have been a defect. In getting ready to contract it to be fixed, SEARS argues there was no plan; however it states it on my receipt (Dishwasher Order #9-------) Sears Protection Agreement (purchased separately). Stuck with BROKEN DISHWASHER!
The machine runs forever. What I mean is even the cycle listed as 1 hour runs for 3 hours. I have also noticed that lately its cleaning ability has diminished. I have to almost wash everything before I put it in. In addition, I have started to put paper towels under it because it been known to leak. My last dishwasher worked really well but it was so old that there were no replacement parts when it needed repair.
I only use the normal or pots/pans settings overnight because they are so long. I cook a lot, so during the day I use the 1 hr quick wash with heat drying. I like the sanitized option and I wished it worked for the 1 hr wash cycle. I wish the dishwasher was quieter, it sounds close the noise my dryer makes.
This dishwasher was already in a home I bought and when I saw it was a Kenmore I was skeptical. Much to my surprise, it's the best dishwasher I've ever had and I'm 64 years old. It has 5 cycles and 5 options but the normal wash with heat dry is all I've ever needed. It gets everything sparkling clean. The interior is stainless which I had never had before but it's easy to wipe clean. The outside is sleek and unobtrusive. The controls are easy to see. It's practically silent. I only hear it for a minute or so as it cycles through.
I researched and read many reviews before deciding on this dishwasher. It was reasonably priced for a dishwasher with a stainless steel interior, and is extremely quiet when running. It is very basic, but offers an energy saving cycle, which I always use.
Happy dishwasher. No problems.. lt is very quiet and washes and dries well. Bought stainless model with no fingerprint finish. It has been easy to keep looking good. Was not happy with salesman as he didn't seem to know they had fingerprint free dishwashers. Only discovered by reading the literature.
Does an excellent job and gets the dishes very clean. Noise level is rather loud. Wash cycle takes about 40 minutes. However, I let my dishes dry without using the drying cycle. Find that I save on electricity and that helps make running my dishwasher more economical.
Very quiet dishwasher. Cleans well and attractive exterior. Solid door, high quality interior. The lower basket area could be bigger to accommodate large plates or pots. However we've figured out how to best load that lower basket area and very satisfied with the unit overall.
It was on sale so I did not have to pay full price. It was a very good deal. IT has features of more expensive top models at less than half the cost and the Kenmores are just reliable and for looks it is pleasing to the eye and has touchpads not nobs.
We find it absolutely amazing that our Kenmore Ultra Wash is still the ORIGINAL one we purchased when we bought our house, which was in 1995. It still works fine, 25 YEARS LATER..!! I also don’t even think we EVER had to call a repairman for it. I asked my wife and she also never recalls having it repaired for any reason. Lucky..?? Guess so as I believe the average lifespan for a dishwasher is 10 years..?? I could be wrong. Anyway, it works just fine and dishes still are coming out clean and glasses have no spots. I should be in a commercial with this baby..!!
My Kenmore dishwasher has performed well for many years. I have had no mechanical problems at all. It has a variety of different wash cycles with a multi hour timer. It is quiet in use. I would highly recommend the Kenmore dishwasher.
I have been very happy with this dishwasher. I have had it for approximately 10 years and it’s still going strong! Cleans well and runs quietly. My only complaint would be the length of a run cycle. However, I think it is average for a energy efficient dishwasher.
When it is running you can barely hear it (very quiet.) It is 4 years old. Never and never had a problem with it. It cleans very well and is It is well worth the money I paid for it. Sears named it correctly ELITE. I would recommend buying the Kenmore Elite stainless steel dishwasher.
This Dishwasher is the best we have used since we were married. It’s cleans perfect, we’ve had it for at least 10 years maybe longer. We have only had to call service once. Overall we love this Dishwasher and would purchase another to replace this one.
The unit does a reasonable job with the daily dishwashing needs. The unit does not perform as well with heavier greased up pots and pans. The unit also falls short if it is filled to its normal capacity.
My old old Kenmore dishwasher bit the dust and I decided to buy another....knowing full well there are only actually about 3 companies that manufacture dishwashers and Kenmore is not one of them. Depending on model and item Kenmore appliances are made by LG, Whirlpool or Frigidaire. A crap shoot. I also purchased a new frig and the salesperson was very clear that “today’s appliances last from 5-7 years.” Wow. That’s encouraging.
That said, I will begin with the positives, I bought a Kenmore Elite, a “smart dishwasher” that uses considerably less water than the dishwasher it replaced. Environmentally important to me, but also personally important as we use a water softener/conditioner and the iron removing rock salt we use to make our water passable is spendy stuff. And less water going into our septic system as well. It is also surprisingly quiet. As in, “is this thing running?” The black stainless is nice to look at and doesn’t fingerprint easily. It also cleans well and I love the third rack with the portion that lowers. Great for serving utensils.
Here’s my REAL complaint. The bottom rack is shoddily made and the crappy plastic wheels have no actual “track” to run on. The entire rack constantly shifts from left or right and when the rack is full it is very heavy to adjust while searching for the “sweet spot” where the rack will smoothly roll. I keep looking at the manual (a sketchy little booklet at best) to see if there is something I’m missing. How can such a basic thing be so difficult? Pulling the rack out and pushing the rack back in is impossible and the entire rack shifting from side to side is almost guaranteed. Any suggestions? Could there be something missing from the bottom of the rack? Or is is just cheap manufacturing and crappy engineering? I need to figure this out. In truth I’m guessing the manufacturers attitude is to chill out. It’ll need to be replaced in 5 years anyway. Get over it. If NOT for the bottom rack problem I would be happy.
Worst dishwasher I ever owned. Doesn’t clean, always have to clean spray wand jets out. The detergent door gasket slid out within the first week. Being that I’m a professional plumber, I would not buy Kenmore anymore and further would not call to have any repairs attempted being it’s not worth the time, aggravation on listing to a “ tech” explain to me that things are not warrantied or listen to opinions that make no sense. Garbage brand.
I purchased a Kenmore ultra dishwasher along with stove and fridge. 1 year and 3 moths later the motor went out in the dishwasher. The warranty was up at 1 year. We called a Sears technician out because we purchased at sears. They would not stand behind their product, after hours on the phone. Was told $400 for the motor, plus labor.
A couple of years ago I bought a Kenmore Elite Dishwasher. It looked great, sounded great. When it was being delivered, the delivery man said, "See you in a few years." I asked what he meant, and he said, "You'll be replacing this before too long." I was stunned. Surely not, it looked too good. Until it wasn't. First thing that happens, the plastic wheels on the bottom rack started falling off. Turns out, they use a plastic piece to hold the plastic wheels on. When it's a couple of years old, they shrink and the wheels fall off. Of course you don't know this until toxic smoke is pouring out during the heating cycle.
After scraping and trying to clean the plastic off the burner, I check the other wheels only to find out they are all the same. There are 8 wheels on the bottom rack, and are only sold in pairs on a plastic mount. $60 per. Needless to say, it's hundreds of bucks to keep it usable. And they don't want to hear about warranty or faulty parts. Learned my lesson. If the delivery guy says it's bad, believe it.
10 days after my extended warranty expired it stopped drying. Was told either I pay to extend my warranty again or I’m out of luck. Kenmore is crap and Sears customer service sucks. Never again will I purchase another thing from Sears.
Horrible product. Will not start when you push start? WHY?? You think it will start but it wants to think???? STUPID. I will not buy Kenmore again. I want a product that I CONTROL, NOT the other way around. I do NOT want a SMART dishwasher. I want one that does what I want when I want.
Sit around the campfire, kiddos, while I tell you a story. Once upon a time, my family's previous dishwasher bit the dust. It was old, and on its deathbed anyway. We go to Sears, to look at dishwashers. We find one that looks VERY promising. A couple of weeks later, we purchase it, and it takes my dad pretty ALL. THE. REST. OF. THE. DAY. to install it. It works like a charm for the next year or so. Then the middle rack starts losing a couple bolts, and gets all lopsided. It actually becomes hard to put stuff on the left side of it, and we can only put lightweight stuff on it now, because anything heavier would completely break it.
For the next couple weeks, my dad has been trying to contact people from Sears, and from Kenmore, to get spare parts for it so he can fix it. The first order gives him parts, but for THE TOP RACK. The second order? Well, my dad is having a HECK of a time trying to get THAT one to show up. Oh, and it's been ALMOST A MONTH since the first order. Yep. Now you might think that we're just acting like entitled spoiled brats, but come on now. Why should it take almost a month and a half for us to get some spare parts so my dad can fix the dishwasher? Just, why? And so, I'm only giving this two stars. Just two. You guys bring us the parts we ACTUALLY need, I might give it three more. Thanks for your time.
In 2016 I purchased a Kenmore Elite 14793 Dishwasher based on years of experience with Kenmore (I have purchased washer and dryers, and refrigerators from them) and never had a issue. 4 months ago, during a load of dishes started drying, I could suddenly smell smoke and plastic burning. Upon inspecting the dishwasher, I found a wheel had fallen off the lower rack and melted and was burning on the heating element. I cleaned the mess up the best I could and saw that the wheels were held onto the rack with a small plastic piece. I contacted Sears parts department and ordered the replacement wheels (one set of two on a plastic mount). The woman I talked to on the phone told me that she had just had another call for the same thing and had other calls on this as well. No good. They know there is a problem and won't correct it. The cost for the wheel assembly was more than $50 with shipping.
When I went to remove the rack and replace the old wheel assembly, three more wheels fell off. The small plastic bushing that holds the wheels on were all shrunken and cracked. Obviously they were very cheap and not meant to be used in such a hot environment. Kenmore advised that since there has been no recall and it's not under warranty that there is nothing they can do but sell me the parts to fix it. Why would I buy $200 in parts that will not last 3 years. This company no longer produces quality dishwashers and will not stand behind obvious defective parts.
Total purchase including removal and installation $893.62, which at age 74 and on social security is a lot of money for a new dishwasher. This product was purchased online in July 2018 from Sears. The included warranty from Kenmore was valid for 1 year. I used the dishwasher once a day. Once a month I not only cleaned the filters but used an Affresh tablet to ensure the tub was cleaned. Up until February of 2019, I did not have any problems or issues. In fact, I was very pleased with this product. When it stopped working we called repair service. Well, now it is May 14th and after many parts ordered, at least 3 different technicians (plus online directions), this product is still out of service.
Countless telephone calls during these months have provided me with numerous disconnects, wrong departments, incorrect information, a good number to book a cruise and after providing them with my email address which were sent to someone else. Now finding out my emails were sent to who knows who and I did not respond in a timely manner. My request for replacement has been denied. I have been more than patient during this process. However, today I just completely lost it and said I would accept the loss never to do business with either the bankrupt Sears and Kenmore ever again and would try to get the word out so no one would have to lose their hard earned money the way I have. I hope this review will be read before someone decides to purchase a Kenmore product. I know I will do my best to research my next purchase.
We bought this unit a little over a year ago from Sears. We bought the extended warranty which was only 1/2 - smart of us. We should have bought some other brand of washer. The warranty took care of the electronic brain that failed last fall, but when we complained about dirty dishes, we were told to send them pictures of the food stains. Give me a break!! We practically prewash every dish before it goes in and they come out dingy looking. We've tried every detergent and every grade of detergent ever sold and no luck. Some are worse than others. We bought this to replace a KitchenAid that was 17 years old and leaking. I should have just repaired it.
They make the racks of cheap plastic which continue to break. The bottom rack wheels fall Off constantly. The top rack plastic pieces that the rollers attach to (4 of them) have. All snapped off. I have it attached using twisty ties. It would be so easy for them to make a quality rack but I’m sure they rake in tons of $$ for replacement parts. Make a good product and stop robbing your customers!!! I’m off to Home Depot again for another workaround.
I purchased a Kenmore dishwasher in June of 2018. The dishwasher is now leaking. I called customer service and spoke with two people who could barely speak English. There is a 1 year manufacturer's warranty on the product but I was told that if the technician that came out determined that the problem was not covered under the warranty I would have to pay a $150 service fee! What kind of warranty is that? I will never purchase an appliance from Kenmore or Sears ever again!!! Horrible experience!
Kenmore Dishwashers Company Information
- Company Name:
- Kenmore Appliances
- Year Founded:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.