Keller Williams Reviews

We wrote down the conversation so know what we were told, and it was as if the agent was blatantly lying for some hideous payoff to themself. This company also does not honor pronouns, or gender specifics. They do not care about clients. We were lied to about the offer. Everything is very, very rushed, it's almost impossible to get away, and decide not work with them further. Two offers were specious and deceptive, buying and selling. When one asks questions they either are met with defensiveness and bullying, gaslighting or outright lies. What makes all this worse is the agents used intimidation to keep us involved with them. That and the brokers, we were hurt both emotionally and financially. This is a ritzy, impermeable company. Anyone else is nothing. Really horrible experience.

PMD

Original Review: I am currently trying to sell my house, and on May 22, 2026, a showing of my house was set up for 1:00 by Corbin ** of Keller Williams. I had my house all cleaned and prepared and I turned on all the lights, as always requested to do for a showing, then I left the house at 15 minutes to 1:00. An hour later nobody had shown up for the showing as I have a RING camera that alerts me to any activity on my front porch and door. So, I got ahold of my realtor, and he got in touch with Corbin **.

My realtor asked him about if he was still planning on the showing, etc. He really didn't give him any good reason for not showing up or didn't even apologize and had a flippant attitude. That was SO inconsiderate AND unprofessional!!! I called Keller Williams at 2:30 and talked to a receptionist and she connected me with someone to let them know what happened. I left a voicemail, but I never received a call back about it. I am NOT impressed with this realty company at all. IF and when Corbin ** should plan another showing with a potential buyer, I will tell my realtor that Corbin ** is not welcome to bring anyone through my house. I will only let my realtor do that.

Now as suggested by this realtor I had put in offer for 1000 as she said they had 5 other offers (this was primarily a lie, yes this can be planted by fake buyers or she simply lied, after what happen to me it possible there were no other legitimate buyers anyway). I did pick up some of those things mentions. Got and inspector her confirmed foundation issues and active termites in the joist and treated looked like but was not working well and or the damage was so bad the foundation was almost collapsing!.

When the inspector and a foundation specialist came back with this info of about $50,000 to get the foundation stable "after the termite issue is taken care of", this was not a house listed as a fixer upper, it was market value. Now Instead of going back to the sellers and their agent and stating this was not disclosed on the report and it was active termites and supporting evidence says this was known we want my buyer's money back! Is not this is why you are buyer's agent to look at for my interest as a buyer. You know what she said when I told her the house has termites and active ... she told me right away. "You are not getting your money back." You would think she was working for the seller! She did not try and talk to the sellers or the sellers' realtor to say this was all dishonest! She was adamant I was not going to get my money back. Keep in mind this was a conversation we had and she immediately said this.

I told another realtor about this and she said, "Her only job was to work for you and your interest. She did the opposite. I would sue her and the sellers for false representation and fraud. !!! You should have gotten your money back!" Please do not use this company. It bad karma to do people like this and I hope and believe everyone that list with this agent has the karma of negatively as allowed the sellers to steal my money without a fight. Her representation was with the sellers. I am not sure if there were some greased hands or not but She did the opposite of what a buyer's agent should do for a buyer!.

We raised concerns about the hazardous conditions flagged during the inspection but not addressed in appraisal, and attempted to withdraw from the purchase. At that point, we were advised in writing, “Should any issue arise at this point that causes a breach of contract, we will have no choice but to pursue legal action for damages.” Based on the information and assurances provided at the time, and under those circumstances, we felt we had no viable option but to proceed with closing.

After closing, we confirmed the home is approximately 2,654 square feet. The discrepancy, along with unresolved condition issues, has significantly impacted the property’s value and our ability to sell without substantial financial loss. This experience highlights the importance of independently verifying all material property details and seeking legal guidance when discrepancies arise. Buyers, especially those relocating or unable to view a property in person, should proceed with caution.

The agent got extremely aggressive and turned into a different type of person. He started threatening me. Threatening any other agent that tried to intervene which nobody did I contacted a different agent I felt was a better match. Somebody that you know. It's not Dr Jekyll Mr Hyde hopefully but anyways I don't want to deal with 15 office people. I want someone that can get the job done. He was extremely aggressive with me and so I emailed Keller Williams corporate office or help a killer Williams. Never got a response from Keller Williams corporate or whatever. They are family owned office. The main helpline. But I did get the agent owner the one that solicited me and flipped out on me on the phone. Messaged me. Continuing to threaten me in the email. He insisted I email him only because they have their lawyer watching my messages. Like I'm the criminal or something. Give me a break.

I reached out to their corporate office thinking they would get some sense into this guy. He acted like I was doing something wrong by threatening to file a complaint at the Realtors board of ethics. Listen man. Somebody doesn't do you right there is a realtor board of ethics. There's also another Michigan agency I got through. I'm going to probably file against this guy because he's a got a problem. If somebody doesn't want you let it go Monzo.

Well fast forward to the day of closing. I asked the question about first floor and he says that they had 14 days. I told him what he had sent me via txt and he got belligerent with me saying, "Take me to court. I am sure I am going to win etc etc." In talking to the owners they said they never said that and I believe them. They looked shocked when showed them the text. Luckily the owner was a stand up guy and we came to a compromise but should had never come to that. If you are reading this make sure that everything is in the contract so no confusion on expectation. I learned the hard way. Don't trust Luis.

I would strongly advise anyone working with this realtor to carefully review every line of the contract and not assume your interests are being protected. Unfortunately, this experience has caused unnecessary stress and frustration. She has no clues on what she is doing. When you ask her questions, she does have a direct answers always relying on others. The only thing she knows is to pressure you to sign paperwork to cover herself. Very bad experience!

Not once did she even try and contact my buyer's agent Gabriela. Excluded her commission, and left me completely unrepresented. I was blindsided with a sudden termination. No warning. No opportunity to cure despite The title company (Chicago Title), preferred by Kelly and her husband (the seller), delayed confirming receipt of the wire for almost 2 hours, citing a bogus "$50 discrepancy." which was Option Fee that is always sent in at same time of Earnest Money.

Meanwhile, the buyer I assigned the deal to was somehow told by Kelly or her husband the seller that they were cancelling due to default on Earnest Money before I or title were even informed. All this was within minutes of each other. The New Western buyer even verbally confirmed the other New Western Agent whom I was in contact with the night prior about Earnest Money was gathering information to deal poach. Well come to find out, the very next morning Kelly and her husband (the seller) were contacted by that very same New Western Agent with a higher better deal, because he knew exactly what price I was under contract, as I had assigned this deal to his colleague the night before.

All licensed New Western agents have access to internal systems including the price the Assignor had under contract with underlying executed agreement with seller. Including my earnest money window, inspection period window, and closing date. Oh the irony. That New Western Agent then allegedly reach out to Kelly and her husband (the seller) on the morning of August 20th informing them of my apparent "lapse" in earnest money deadline.

Kelly then continued to gaslight me on technicalities. If this were really about a technicality, she would have terminated the agreement on Monday, August 18th at 5PM. My $30,000 Commission on this deal was clearly the problem. It's not my problem Kelly and her husband (the seller) let it go at $105,000 while also still volunteering to cover closing costs, but only if it specifically was "Chicago Title." It is now clear Kelly's very own title company leaked my Assignment Fee within minutes of them finding out. This is not only illegal, this is dangerous to the public with how far depths they were willing to defend their lies and deception.

Later, Kelly tried to justify it by saying she “assumed I was canceling” because I asked about soil or HOA questions. That’s gaslighting, plain and simple. This wasn't miscommunication. It was intentional sabotage. I performed in good faith. They didn’t. I’ve filed complaints with TREC, the Texas Attorney General, and the BBB, and will continue escalating this. This deal involved at least 4–5 licensed agents, a shady title company, and clear financial motive once my assignment fee was leaked. It wasn’t sloppy, it was calculated. And now they’re caught. Kelly ** and her broker should lose their licenses. I’m reporting them for tortious interference, fraud, misrepresentation, and collusion to law enforcement and regulatory authorities.

She often went rogue, and did things on her own accord UNBEKNOWNST to the buyers. She frequently LIED AND MANIPULATED to try and get her way with us through the process, and would frequently make things up or try to add things that had no merit to the contract, or just flat out say we agreed to things when we actually didn’t. She was overly pushy, and just generally an unpleasant person. We almost walked away 3 times during this process and just put it back on the market because the process from day one was completely unprofessional on her part.

She called my realtor and asked if we’d accept a contingent. We said no. She sent it anyway and then was pushy for us to sign.. PROMISING that their home would be on the market within two days. It wasn’t. We countered saying we’d sign if they had their home on the market within 3 days, and then under contract within two weeks. Not only did my realtor have to REMIND her of their final day to get their home listed, she ARGUED and got nasty with us about the date- that is clearly stated in the contract. They had it on the market late that evening with no photos. Then they were unable to get it under contract so we were wanting to walk away. They finally got it last minute supposedly.

Before they even had their home under contract, they did their inspection. This realtor tried to ask for things that were NOT wrong with the house, and weren’t even listed in the inspection, and then throwing a fit and AGAIN getting nasty with us because we were not willing to come down on price, nor give them a ridiculous concession for things not even in the inspection. (It was a relatively clean inspection.. normal wear and tear on the home- we loved this home and up kept it meticulously)..

Moving on to later dates of securing funding. Amanda PREMATURELY told us that the buyers were unable to secure funding, but again manipulated and “promised” that it would be taken care of within a day, two days. It wasn’t. They were unable to secure funding so we were wanting to cancel and put our home back on the market. She held us CONTRACTUALLY HOSTAGE until the closing date listed on the contract (two weeks left to closing- buyers were denied funding), and said she was going to fight us for the earnest money. We have already extended this contract once for them, mind you. Then she tried to pressure us, guilt us, manipulate us into considering seller financing- which we were absolutely NOT going to consider. She went back to her buyers (and the seller agent for the buyers home) saying that we were “unwilling to work with the [buyers] and are just out for the earnest money.”

Thankfully, my agent had the amazing professional skills and know-how (unlike Amanda) and called the other agent working with our buyers, and multiple lenders, hoping to see what was going on. Long story short, Amanda shared that prematurely and almost lost the sale, not to mention demonstrated extremely bad business. It was a hiccup, and they were already considering other financing. They asked for an extension, which we were going to give as long as they signed their earnest money to us (because according to Amanda they were going to fight us for it if it didn’t work out… which is bad business. She said they weren’t going to sign the release.) She said she was not going to let them sign that, and wanted a 5 day extension. We said yes, and were very clear that we were completely done after this. (Two months have gone by since signing a contract.)

Moving on to the DAY BEFORE CLOSING. The buyers have sold their home, signed papers. Amanda never scheduled a final walk through, but somehow still found herself on my property the evening before closing (which is TRESSPASSING, mind you..) and proceeded to tell us * alllll* the things we “had” to fix same day. (She knows we moved out of state, as the house was vacant prior to them sending a contract)

None of these things were agreed upon in the contract, nor in the inspection, but she said- and I quote as I have screenshots- that we could “just give her some cash if we didn’t want to come do it”. She is referencing a working garage fridge, an outdoor fan, and a shoe rack - apparently things so egregious that her buyers won’t accept, even though they were set to move in in 2 days, and are now technically houseless because they’ve sold their primary home.

This agent fails to serve her buyers in a productive way. She is completely unprofessional, she lies, manipulates and is generally unpleasant to work with. My agent had to continuously remind her of crucial dates and deadlines because she is incapable of keeping them on her own. As a buyer, beware because I will be sharing this in all places I can think of. If you’re a seller and you see her name as a listing agent or buyers agent- beware. She’s a sleezy and terrible realtor, and is one of the realtors that give upstanding realtors a bad name. She’s clearly only in it to get your money, in any way possible… even if that means having other people do her job and coasting on the profits. I will be looking into filing a formal complaint with the Colorado board because this agent is completely incompetent, unethical, and just generally an unpleasant person.

** spontaneously informed us that we were the first ones to see the property. ** never intended to rent this property to us, and wasted our time by also providing us an address to come see her at her office to provide her with the application, which is unusual. However, I asked ** (since she was supposedly out of town like she mentioned), who would receive me when I arrived with the application, but she never answered or confirmed anything. When I arrived to the location, it was a school named Aspire Realtor School. I emailed and called ** from the parking lot after I left this location, but ** never answered.

In my email I asked ** again if she would be the one to receive me, and what is the office number etc., or to please explain what office or where to go once I get in the building. Additionally, I told ** that since she did not respond to my email I would appreciate it if she could at least respond by letting us know, if she would be willing for us to still come on Monday with the application and find our way to her office at the address she provided us. I also told ** we were ready to provide all the necessary documentation (despite her vague application) and looking forward to the elected tenants. We were willing to send her the documents via secure means, which is the common way, but she did not provide us with that option. She neither answered us to let us know if we could come right back or over the weekend since it was already Friday.

However, ** never gave us the professional courtesy to respond as which would have been appropriate. We decided to call the school that was listed for the address she provided us today Monday 11 August 2025, and ** herself answered the phone and told my husband that she rented the property over the weekend. ** deliberately ignored us, did not answer, or give us any professional courtesy, did not provide all pertinent information, and wasted our professional and personal time. Her treatment to us was far from the basic fiduciary relationship or actions she should abide by. Especially if she is teaching or running this school.

I believe ** did not care to rent to us from the start only because we are black and or she already had someone in mind other than us. As I mentioned, we confirmed with her counterpart ** that we were the first to see the property and wanted to rent the place. As a highly qualified, highly financially stable, intelligently well spoken, professionals, and educated family of two, with an unparalleled history of excellent homeowners and tenants from mid to expensive homes, this is unfair, an insult, and a deliberate indifference to us.

It is also an insult and unfair treatment to any customers, and this behavior is unethical and unacceptable. **'s behavior is a terrible example for the students if she is instructing them based on her own personal interpretation. We have never experienced these types of irresponsible and unfair actions and attitudes and lack to follow the basic rules of the real estate business and ethics. This matter should be investigated, and I am willing to provide the record of emails and calls she did not respond to, and to see why she supposedly rented the property over the weekend without notifying us when she new we were the first customers to see it and had completed the application but she wouldn't confirm who to give application to. Although she says the property is rented, it is still listed on Refin.com as of date.

Realtors are governed by a strict code of ethics and professional regulations, primarily established by the NAR (National Association of Realtors). This code is to ensure ethical conduct, fair dealings and professionalism within the real estate industry. Mrs. ** has failed to demonstrate honesty, integrity, cooperation with other professionals and respect for clients and the public in compliance with this code and should be investigated and held accountable for these unethical actions.

During the visit, her manner came across as blunt and dismissive, and I did not feel like a valued prospective buyer. Although I didn’t comment at the time, she later approached me to apologize for being rude, which indicated to me that she was aware her conduct could have been more professional. She also offered a different reason for refusing the video, stating that some homes had been robbed after videos were taken. I was left questioning whether the same explanation would have been given if I were not a person of colour. This experience discouraged me from pursuing a home I had seriously considered. In my opinion, this did a disservice to the seller and fell short of the professionalism and courtesy expected from a licensed real estate agent in Ontario. I believe this type of behaviour needs to be called out.

Wrote and complained to the South Carolina Board of Realtors and after a year got a letter from them yesterday stating that they were sent a letter of discipline. Meanwhile I'm out around $20,000.00 and counting!!!! NOT A SINGLE PENNY TO HELP ME OUT!!!! WHAT A CROCK OF SHIT!!!! STAY AWAY FROM THESE PEOPLE!!!!

Stephanie is an inexperienced and uninformed agent who clearly lacked the knowledge of the local market and did no due diligence prior to submitting an offer on my home. She attempted to use NACA financing without being a qualified NACA agent, misrepresented her understanding of the program, and ultimately failed to secure funding. Instead of taking responsibility, she tried to blame the fallout on me. It’s worth noting: the only home she has sold in the last five years was to herself. On the other side, my agent Jerrise was unaware of recent changes to real estate guidelines regarding Earnest Money Deposit (EMD) releases, which resulted in multiple trips to court, legal fees, and unnecessary stress on my part.

In addition to this, I observed that several Keller Williams agents simply do not respond to other agents during contract negotiations, further complicating already fragile deals. There is clearly a lack of oversight, training, and ethics among certain individuals within this brokerage. While I can’t speak for every Keller Williams agent, the fact that I had two extremely poor experiences—on both ends of a real estate transaction—is enough for me to never work with this company again. Buyer and seller beware. If you’re considering working with Keller Williams, do your research and proceed with extreme caution.