Keller Williams Reviews

The office and staff are horrible. With 150 plus agents in this office, not any of them call, came or inquired about my listing. So funny when the listing expired I received 5 calls of the same office to sell my property. I ask each where have you been while the office had the listing.

KW Riverside, Ca. Had a horrible experience with bullying and psychological conflict. Research the agents before working with any. With everything that preceded the final outcome we should have foreseen it. We got slighted about $50,000. Or close to it, when we realized the agent lied about cost of repairs and details. To make this even more heinous this individual actually put it in a text message! Never put numbers in in a message like that. We had been bullied so awfully we were intimidated into filing any reports after that. Please make sure you don't make the same mistake. That is trusting an escrow company who refuses to give precise and accountable numbers in the accounting papers. Every time you try to get an answer we were gaslit and turned away so that we gave up. This is the most indiscreet, unkind, unreliable company.

Dumb ox. House was listed to sell as is. Sold it to jerk who nitpicked price down. Can you remove router from Verizon box and return it? I'm already in another state. "Eww, icky, I'm too scared to open the door". Set me up with twit who's just as dumb in another state. "You need to be near store and public transportation? I'll make sure you're 50 miles away". Thanks for nothing.

Selling a home is sometimes not complicated and relatively fast in a matter of a few months. But, in other situations, selling a home can be lengthy and/or with formidable challenges to meet sale closing requirements. First, as a seller, it helps to have a qualified realtor with excellent marketing skills and patience with potential buyers. About 4 years ago, I was recommended a Kw Williams realtor, Carla **, with just such qualities to sell my Valrico home. Afterwards, we periodically kept in touch since the recommendation. She is punctual, with excellent marketing skills, poise in adverse situations, and quite resourceful for compliance with sale closing requirements. We went on the market in mid-February 2026. We finalized the Sale less than 3.5 months later in spite of having to overcome some notable challenges. Great job by Kw Williams' Carla **!

Worse company ever. They did not do a background check on my tenant. Cost me over $90,000. The attorneys there told me they didn't have to. Tenant had lots of bankruptcy's. Then why hire them???

Well, it started with the agent Kenny ** one month ago. I should have known that this was going to be a horrible experience when I had to sign his paperwork on the hood of his truck. Since then, very limited communication. I wanted to put in an offer on a house that I found. He spent 4-5 days screwing around with the offer. He kept saying look in your spam folder. Still nothing. Finally today I contacted him to tell him that he needs to step up his game. I asked for his broker info but he refused to give me the info. So I am at the point that I will just go look at property in Arizona by myself and hope for the best. I tried calling the KW Headquarters but no answer, not shocking. Thanks KW for a miserable experience and I feel you really dropped the ball on me.

Updated on 06/03/2026: Two and 1/2 weeks ago I left a voice-mail message with a Lindsey from Keller Williams in Sandy, Utah about one of their realtors that was inconsiderate and unprofessional. I left my number, name and for her to call me back. Never did. So last week I left another message for her to call me back . Still no reply/call back. I am NOT impressed with this company one bit!

This company has agents who are not for the buyer. Please use another agency. I recently had contract to purchase at an Eden house. I used Matilda ** realtor, she was to be a "buyers" agent. That turned out to be a horrible mistake that cost me approximately $2000. The sellers lied about the condition report. They were actively fighting termites. In fact it was eating their foundation. They lied and said they did not have any knowledge of termites or treatments thereof. Lies. Inspector said active termites and I also noticed new supporting beams and a wobbly floor and no doors on the rooms. Can you guess why the foundation was being eaten!

In general, not all real estate sale agents are the same. Most brokers, like Keller Williams will hire anyone almost regards if they can read or write. Ask about their experience; how many escrows have closed; and any complaints to the local board.

I obtained a $10,000 judgment against @KellerWilliams Phoenix / Lux Management Group for wrongfully withholding my security deposit. If you're renting through Lux Management Group, be aware they failed to return my deposit and I had to sue. @KellerWilliams

We worked with Kristen ** of Keller Williams Realty Lynchburg on a 2024 home purchase in Appomattox County, VA while relocating from out of state. The property was consistently represented across listing materials, communications, and the inspection report as 4,998 square feet. During the transaction, however, an appraisal reported the home as actually 2,654 square feet—nearly half the advertised size.

I’m a small builder in Midway Georgia. I hired the Richmond Hill office in Georgia to list two of my homes. These agents are all talk no action. They will tell you anything to get your listing, lie to you to your face and then once they have the listing you never hear from them. My agent told me how she had a full team to do open houses and it’ll be always someone to cover for her. That was a total lie. She’s a housewife doing part-time real estate with no team whatsoever. It was more important to her to go to her kid's baseball games than to take care of the clients for my houses. Now there’s nothing wrong with wanting to go to your kid's baseball games, but I run a business here and I need a professional real estate to sell my homes. After I had enough and had to fire them, they tried to get me to pay them $400 for what they laid out for the listings. Keller Williams is not the place to go.

Our experience with Carson ** was amazing! He always was there when we had any questions, and still is, and made sure we got the house that we loved. He was very personable and very reliable. Highly recommended him for anyone who is looking for their home.

I'm having an extremely bad experience with one of the Keller Williams agent offices in Mount Clemens Michigan. I was solicited by the owner. Seems like a good guy. After fumbling around with the office and some appointments I got tired of chasing the paperwork and all the situations. This is too many problems right off the beginning. I was only one day or so into the same contrac. They've never been to my condo. Only phone calls. I asked for the agent to release me from the contract. He got aggressive and tried to convince me not to. I let him know that I was pretty much done ready. To let it go because I wasn't going to go through all that hassle I'm going throughout the whole process and who knows what would happen by the closing. I shouldn't have to deal with it. It's not a good match. Let's move on and let it go.

I have worked with Keller Williams 3 times now - buying, selling, and buying for residential properties over the past 7 years. Their insight and guidance is always excellent along with fast communication and patience with questions. Their agents are well-qualified and easy to work with. I don't have anything bad to say. This is based out of the South Park Charlotte NC location.

My Husband and I are relocating to the Huntsville area and are looking at houses in the area. I seen I house on their website. To view the house I had to sign up on the realtor website. Not 5 min later I am getting back to back calls which I declined. Then I received a text message which I responded to letting them know I did not answer their call for a reason and I would reach out when I was ready. I received a text message back from John that was fine to please get off their website then. Completely unprofessional, rude. I will not use their company when we relocate and purchase our home.

I am not sure about the agency as a whole but the realtor name Luis ** was rude and unprofessional. I asked him a question regarding the apartment on the first floor of a house I bought in Arroyo Puerto Ricco. Told him specifically that I needed the first floor emptied so I could move my mom in. He assured me that the previous owners would be out In few days after closing.

Started out a little unhappy with my KW realtor, to really getting frustrated with her. Everything to occur within a 60 day window to sell my house at a ridiculously high price, then reducing down to my rock bottom sale, the assistance in buying my new house was a complete rush/push! KW realtor no you don’t need a survey. No you don’t need an inspection…no time and seller won’t budge, and house is not that old. Bought house, moved in, had inspection after the fact only to find out 4 health issues and 17 more electrical/plumbing/general contractor issues!

I had a very disappointing experience with this realtor called Kathy **. A major issue arose when they wrote a clause into the contract stating that the landlord is responsible for paying the tenant’s water bill, without properly explaining it or ensuring it aligned with the landlord’s expectations. This is a significant financial obligation, and it should have been clearly discussed and agreed upon beforehand. Including such a term without transparency shows a lack of professionalism, attention to detail, and advocacy for their client.

They advertise realty school and they do not guide you, direct you or answer questions along the way. Worst off is the girl in charge. So interested in the money and not the instructions. How are people supposed to learn with such a negligent staff!!