Keller Williams Reviews

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About Keller Williams

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Keller Williams is a real estate company with franchises worldwide. It advertises itself as the largest real estate technology franchise by agent count, and it has more than 1,100 offices and 200,000 associates globally. Other Keller Williams-affiliated brands can also help you finance your home purchase, get homeowners insurance and receive a cash offer on your home.

Pros
  • Widespread availability
  • Mobile app
  • Other services available
Cons
  • Local offices may vary

What is Keller Williams?

Keller Williams is a real estate technology franchise with offices around the world. These independently owned and operated offices often function as brokers for real estate agents helping people buy and sell property. However, the specifics of this arrangement may vary, especially in Keller Williams’ international offices.

You can visit Keller Williams’ website to view property listings, get connected with an office or agent and manage your property search. Keller Williams also has specialty platforms online for listing land and commercial real estate.

How does Keller Williams work?

Keller Williams works with both buyers and sellers, so it operates differently depending on what you’re looking for.

  • Buyers agents assist people looking to purchase property by sharing listings and guiding them through the buying process from start to finish.
  • Listing agents represent the sellers in real estate transactions. These agents make money by taking a commission from the sale of the properties they list.

Behind the scenes, Keller Williams works on a franchise structure where brokers take a split of the commission on sales and agents keep the rest.

Other Keller Williams brands can help with additional needs you may have once you find the right property, like taking out a mortgage (Keller Mortgage), finding homeowners insurance (Keller Covered) or getting a cash offer on your existing house (Keller Offers).

Keller Williams fees

It’s free to browse Keller Williams’ property listings or connect with one of its real estate agents, but actually buying or selling a property with Keller Williams will likely have some direct or indirect costs, depending on how the purchase is structured.

Keller Williams doesn’t share commission rates publicly, and commissions can vary depending on your situation. We recommend you contact the local agent you are interested in working with to learn about their commission rate, and keep in mind that commission is often negotiable.

Keller Williams FAQ

How many Keller Williams offices are there?

Keller Williams has more than 1,100 offices worldwide.

How many agents does Keller Williams have?

As of July 2022, Keller Williams has more than 200,000 associates.

Where is Keller Williams available?

Keller Williams’ agents are mostly spread out across the United States and Canada, but the company provided the following list of regions where it operates in a May 2022 press release:

  • Albania
  • Argentina
  • Aruba
  • Belgium
  • Belize
  • Bermuda
  • Brazil
  • Cambodia
  • Chile
  • Colombia
  • Costa Rica
  • Cyprus
  • Czech Republic
  • Dominican Republic
  • Dubai
  • United Arab Emirates
  • France
  • Greece
  • Guyana
  • Honduras
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Luxembourg
  • Malaysia
  • Mexico
  • Monaco
  • Mongolia
  • Morocco
  • Nicaragua
  • Northern Cyprus
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Saudi Arabia
  • Serbia
  • Sint Maarten
  • Slovenia
  • Southern Africa
  • Spain
  • Suriname
  • Thailand
  • Turkey
  • Turks and Caicos
  • United Kingdom
  • Uruguay
  • Vietnam
Who owns Keller Williams?

Kwx is the holding company for Keller Williams, Keller Williams Worldwide and Keller Home Financial Services (Keller Mortgage, Keller Covered, Keller Offers, Keller Title and The Partnership Program).

Is Keller Williams a good company?

Keller Williams has an extensive network of agents and helpful online tools to make buying or selling property more convenient. However, because each office is independently owned and operated, there may be variations between locations. This could be a positive or negative factor, depending on the offices in your area, so it’s worth checking out what locals have to say before committing yourself to working with a given real estate agent.

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Keller Williams Reviews

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    Page 1 Reviews 0 - 6
    Staff

    Reviewed Sept. 9, 2025

    Just sold my condo in Brown Deer a few months ago. I had the pleasure of listing with KellerWilliams with Jesse B. being my realtor. From the first time I met with Jesse, it was a win win. He is an extremely dedicated realtor. Not only is Jesse very knowledgeable in the real estate business, his outgoing personality, compassion and dedication made it wonderful doing business with him. My condo sold after my first showing, Jesse is truly the best!

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    Staff

    Reviewed June 27, 2025

    We had our family home since 1981 in Bally Hally Esates in which Karen got it sold in no time. Karen made it so easy for us with all of our questions and concerns. Her professionalism and genuine care for our family during the whole process was amazing! She was excellent to work with and we highly recommend her!

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      Customer ServiceStaff

      Reviewed June 20, 2025

      Before finding Dona ** my husband and I spoke with 3 different agents at 3 different real estate offices in the area. The main reasons we went with Dona was she answered the phone on the weekend the first time we called before meeting us. She took the time needed to find out exactly what we were looking for and the areas we wanted to live and once she had this information, she was looking diligently. If it wasn't for Dona I wouldn't be sitting in my dream home writing this review. Words can't express how grateful we are for her. During the home buying process, we also got to work with her husband Sam, these two make an amazing team with years of experience. If you want someone who won't let you down with great work ethics, you can't go wrong with Dona and Sam **.

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      Customer ServiceStaffTimeliness

      Reviewed Feb. 3, 2025

      I had the best experience in finding a place, I call home, it was my last option, but my realtor Torri **, was very professional, took her time showing me the property, to my satisfaction, I love the property so much, I dreamt the whole time about it, got my decision within days, communication was very good, now, I've been in my property for a week, I couldn't be more happy, Thank You Torri ** & Keller Williams Realty, for making my dreams come true.

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      Customer ServiceCoverageTechRefunds & PayoutsStaffBillingRatesTransparency

      Reviewed Jan. 14, 2026

      I had a very disappointing experience with this realtor called Kathy **. A major issue arose when they wrote a clause into the contract stating that the landlord is responsible for paying the tenant’s water bill, without properly explaining it or ensuring it aligned with the landlord’s expectations. This is a significant financial obligation, and it should have been clearly discussed and agreed upon beforehand. Including such a term without transparency shows a lack of professionalism, attention to detail, and advocacy for their client.

      I would strongly advise anyone working with this realtor to carefully review every line of the contract and not assume your interests are being protected. Unfortunately, this experience has caused unnecessary stress and frustration. She has no clues on what she is doing. When you ask her questions, she does have a direct answers always relying on others. The only thing she knows is to pressure you to sign paperwork to cover herself. Very bad experience!

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      Sales & MarketingPriceStaffRates

      Reviewed Nov. 29, 2025

      They advertise realty school and they do not guide you, direct you or answer questions along the way. Worst off is the girl in charge. So interested in the money and not the instructions. How are people supposed to learn with such a negligent staff!!

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      Customer ServiceCommunication

      Reviewed Nov. 12, 2025

      Our so called realtor was lazy and did nothing so we let her go. No communication at all and out of 7 months only two showings. She didn’t even try and we are extremely disappointed in our first attempt to sell a home. She made excuse after excuse as to why she wasn’t communicating. It’s pitiful when you get a realtor who isn’t even motivated to sell your home. I would not recommend her to anyone after the experience we had.

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      Customer ServicePricePunctuality & Speed

      Reviewed Nov. 5, 2025

      I unfortunately had to opportunity to deal with Johnathan from KW twice now. Johnathan is poor at responding, communicating, and inconsiderate. I am appalled with the lack of effort, and the way he speaks upon his younger clients. It is a shame he decides quickly who is worth his time. I would highly recommend going elsewhere if this is the way the company as a whole operates. As if selling, buying, or investing is not stressful enough PLYMOUTH MA

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      Staff

      Reviewed Oct. 11, 2025

      I have worked with many realty companies and had a lot of positive results. With Keller Williams it’s just a hassle and a runaround with no results. No matter how well qualified you are for what you want to purchase. They don’t care. They don’t even keep in contact with you. Then they make you seem like you’re a bother if contact them.

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      Verified purchase
      Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedStaffRatesTimelinessHonesty & Transparency

      Reviewed Sept. 7, 2025

      If you're thinking of doing business with Keller Williams Or agent Kelly **, I strongly urge you to check their BBB profile first. 👉 They’re not even BBB accredited after 27+ years in business, and they hold less than a 2-star rating. That speaks volumes. And now, they’re finally getting exposed. On August 15, I went under contract on a property listed by Kelly. I assigned it to a buyer (New Western) and had earnest money wired on time. That same morning, I was in direct communication with Kelly asking basic due diligence questions. I never canceled, and she never brought up any issue. But minutes after submitting the signed assignment contract — showing my $30,000 wholesale fee clearly illegally disclosed by Kelly **'s own preferred Chicago Title company, (not to mention the seller was her husband. Dual interest is involved, I had no representation.

      Not once did she even try and contact my buyer's agent Gabriela. Excluded her commission, and left me completely unrepresented. I was blindsided with a sudden termination. No warning. No opportunity to cure despite The title company (Chicago Title), preferred by Kelly and her husband (the seller), delayed confirming receipt of the wire for almost 2 hours, citing a bogus "$50 discrepancy." which was Option Fee that is always sent in at same time of Earnest Money.

      Meanwhile, the buyer I assigned the deal to was somehow told by Kelly or her husband the seller that they were cancelling due to default on Earnest Money before I or title were even informed. All this was within minutes of each other. The New Western buyer even verbally confirmed the other New Western Agent whom I was in contact with the night prior about Earnest Money was gathering information to deal poach. Well come to find out, the very next morning Kelly and her husband (the seller) were contacted by that very same New Western Agent with a higher better deal, because he knew exactly what price I was under contract, as I had assigned this deal to his colleague the night before.

      All licensed New Western agents have access to internal systems including the price the Assignor had under contract with underlying executed agreement with seller. Including my earnest money window, inspection period window, and closing date. Oh the irony. That New Western Agent then allegedly reach out to Kelly and her husband (the seller) on the morning of August 20th informing them of my apparent "lapse" in earnest money deadline.

      Kelly then continued to gaslight me on technicalities. If this were really about a technicality, she would have terminated the agreement on Monday, August 18th at 5PM. My $30,000 Commission on this deal was clearly the problem. It's not my problem Kelly and her husband (the seller) let it go at $105,000 while also still volunteering to cover closing costs, but only if it specifically was "Chicago Title." It is now clear Kelly's very own title company leaked my Assignment Fee within minutes of them finding out. This is not only illegal, this is dangerous to the public with how far depths they were willing to defend their lies and deception.

      Later, Kelly tried to justify it by saying she “assumed I was canceling” because I asked about soil or HOA questions. That’s gaslighting, plain and simple. This wasn't miscommunication. It was intentional sabotage. I performed in good faith. They didn’t. I’ve filed complaints with TREC, the Texas Attorney General, and the BBB, and will continue escalating this. This deal involved at least 4–5 licensed agents, a shady title company, and clear financial motive once my assignment fee was leaked. It wasn’t sloppy, it was calculated. And now they’re caught. Kelly ** and her broker should lose their licenses. I’m reporting them for tortious interference, fraud, misrepresentation, and collusion to law enforcement and regulatory authorities.

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      Keller Williams Company Information

      Company Name:
      Keller Williams
      Website:
      www.kw.com