Kellam Home Services Cooling, Heating, Plumbing & Electrical Reviews

Kellam offers HVAC, plumbing, electrical and generator services in Virginia Beach, Norfolk, Chesapeake, Suffolk and Portsmouth, Virginia. 

Customers can book appointments online, and the company is available 24/7 for emergencies. The company will confirm your appointment, and the tech will call ahead before arriving. You’ll receive a digital notification with a picture of the tech before the appointment. All technicians are background checked and have their driving records verified. All vehicles are marked with the company logo and have GPS tracking.

Here’s a breakdown of Kellam’s key service offerings.

HVAC

Kellam offers installs, repairs and maintenance for air conditioners, gas furnaces, humidifiers, ductwork, air cleaning systems and more. Its technicians repair air handlers, heat pumps, boilers, ductwork and thermostats, to name just a few components.

Techs treat your home with respect, including wearing shoe covers indoors. They follow a structured process from start to finish to help ensure a good experience.

Plumbing

Kellam handles a variety of plumbing installation, repair and maintenance work:

• Repairs frozen pipes, leaks, showers and tubs, sump pumps, water filtration systems and more
• Handles maintenance tasks like drain cleaning, clearing clogs and flushing water heaters
• Installs tank or tankless water heaters
• Performs comprehensive plumbing maintenance and inspections

Electrical

In addition to HVAC and plumbing, Kellam offers electrical work, including:

• Installation, maintenance and repair of breakers, ceiling fans, EV charging stations  and landscape lighting
• Panel upgrades

Electrical safety and reliability inspections

Generators

Kellam’s technicians are certified to perform generator installation, repairs and maintenance of Generac and Honeywell whole-home generators.

Customers can save money by signing up for Kellam’s generator maintenance plan (called the Generator Savings Agreement) that comes with a number of benefits in addition to annual maintenance.

As with most contractors, Kellam doesn’t provide specific costs for its services. Instead, potential customers will need to call or book online to schedule a consultation, where the company will provide an estimate based on what it finds.

Kellam does state that quotes for system replacements are free. For repairs, contractors typically charge a fee for the service call and diagnostics. Kellam also offers financing through Service Finance Company — you can start the process by applying online.

Although Kellam doesn’t publish costs, we can give you a ballpark idea of what to expect, based on average costs for common repairs and replacements. Keep in mind that these are general price ranges, not specific to Kellam:

Kellam offers the Kellam Commitment, a series of guarantees for customers. Some of the highlights include:

• 100% customer satisfaction: If you’re not satisfied with equipment or workmanship in the first year, Kellam will attempt to make things right. If “a fair and mutual agreement is not met,” they’ll offer a refund.

• Professionalism: Techs will be “respectful, friendly, courteous, professional, and skilled.” They will wear shoe covers, use drop cloths on floors and take other precautions to protect your home.

Kellam is a legit contractor serving several areas of coastal Virginia. The company has been in business since 1995 and serves Virginia Beach, Norfolk, Chesapeake, Suffolk and Portsmouth. It offers a wide range of services, from HVAC repair and replacement to plumbing and electrical work. Kellam is licensed, insured and bonded.