Jenn-Air Dishwashers Reviews

I purchased a brand new Jennair dishwasher from a third party. The unit was wrapped in original packaging materials and was never assembled. It was missing several gaskets front parts that were not designed to be customer assembled. Clearly, someone was malicious (very unlikely) or the gaskets were never installed by the manufacturer. The resulting leak cost me over $10,000 in floor damage.

The appliances are beautiful but the service is horrible. Every machine needs service. We selected JennAir for our new home in Tracy, CA. We moved in back in October 2024. The dishwasher has malfunctioned and the online service form denies the existence of our dishwasher on the mandatory form that requires the serial number and model number. So, I called the 866 number. Waited for 20 minutes and Whirlpool answered and transferred me to JennAir which was a 30 minute wait. When she answered I was transferred to "Service" and they asked to call me back when a customer service person is available. I'm waiting, and waiting, and waiting. Meanwhile, the door of my new dishwasher will not close because the auto-open push rod is jammed.

We had a Thermador dishwasher for 12 years and needed to replace it. Went to PC Richard’s and a slick salesman told us not to buy anything but a Jennair. Probably should have bought the used car with square wheels instead. 2 years in, and error codes at least once a week, and now every day. Hand wash dishes now! 1600.00 machine is useless! Would never buy a Jennair anything ever again!

Jennair products are pure junk. We bought a house that unfortunately had their products in the kitchen. The dishwasher didn’t clean anything. Replaced it with a Miele and the difference is astounding. Now the oven doesn’t work after we lose power. Have never had so many issues with kitchen appliances before. Avoid this brand at all costs.

If you need a technician to repair your Jenn Air products, do yourself a favour and don’t deal with the company directly. Incompetent technician came 3 times and never managed to repair my 7 year old machine. I have a video to prove my awful experience. I complained of course with Customer service in Canada and they need to investigate. How much longer will that take?! I took 3 times days off for nothing. Dishwasher still not fixed. Exasperated. I recommend you deal with an exterior company and save your time and money.

I previously had a Bosch dishwasher but recently replaced it with a Jennair Dishwasher, Noir Trifecta, with three racks. I expected it to clean as well as my Bosch. I bought it because Bosch inventory was not available in my area. I first loaded it as I have always done with my three racks, and removed the silverware basket at the bottom. None of the silverware came out clean. Next, I loaded the silverware in the basket and used the upper rack only for knives. The knives do not come out clean, but the silverware basket in the bottom seemed to work well. Next, I noticed that the second rack was not cleaning my coffee cups or my drinking cups to the bottom. There is always grit at the bottom of everything loaded on the second rack. This dishwasher takes 3.5 hours to clean unlike my Bosch that took 2.5 hours and it does not clean. Yes, it is quiet. It looks good. But it does not clean.

Spent $15,000.00 on appliances with them. Control panel went out in dishwasher a month ago! I still have no dishwasher and customer service could care less! No timeline even when it will be fixed. Every time I call they act like they have no clue what is going. They are so rude one lady said she washed dishes by hand so did not see the urgency and another rep said I lost my magic wand. It is a shame to spend that much money with no solution and washing dishes by hand. They could care less.

I paid a lot of money for this dishwasher. So I really wanted to love this dishwasher but it doesn't dry the dishes well at all. It takes too long to run. It's out of warranty so if I call someone in to fix it, it will cost a fortune.

The control lock will not unlock so the dishwasher is not functional. There seems to be no provision to disable this worthless feature. We purchased all Jenn-Air appliances thinking they were high quality, a mistake that will not be repeated. The induction stove vent is just as bad.

I purchased a dishwasher, cooktop, built-in wall oven/microwave and warming drawer combo upon completing kitchen reno in home. NOTHING BUT FRUSTRATION AND DISAPPOINTMENT in less than first 3 years of owning it. Between replacing fridge motor (1 year in) and food still freezes when placed toward back of fridge, fridge french door “flap” (1x but still does not shut correctly), motherboard that controls oven units (took three months to get the replacement part and then it was not the correct finish), RUSTING dishwasher racks, wheels breaking and constantly going off track, broken dishwasher control panel and now the top rack’s little plastic supports have completely broken off track on one side making dishwasher currently unusable.