Jenn-Air Dishwashers Reviews

I purchased a brand new Jennair dishwasher from a third party. The unit was wrapped in original packaging materials and was never assembled. It was missing several gaskets front parts that were not designed to be customer assembled. Clearly, someone was malicious (very unlikely) or the gaskets were never installed by the manufacturer. The resulting leak cost me over $10,000 in floor damage.

The appliances are beautiful but the service is horrible. Every machine needs service. We selected JennAir for our new home in Tracy, CA. We moved in back in October 2024. The dishwasher has malfunctioned and the online service form denies the existence of our dishwasher on the mandatory form that requires the serial number and model number. So, I called the 866 number. Waited for 20 minutes and Whirlpool answered and transferred me to JennAir which was a 30 minute wait. When she answered I was transferred to "Service" and they asked to call me back when a customer service person is available. I'm waiting, and waiting, and waiting. Meanwhile, the door of my new dishwasher will not close because the auto-open push rod is jammed.

We had a Thermador dishwasher for 12 years and needed to replace it. Went to PC Richard’s and a slick salesman told us not to buy anything but a Jennair. Probably should have bought the used car with square wheels instead. 2 years in, and error codes at least once a week, and now every day. Hand wash dishes now! 1600.00 machine is useless! Would never buy a Jennair anything ever again!

Jennair products are pure junk. We bought a house that unfortunately had their products in the kitchen. The dishwasher didn’t clean anything. Replaced it with a Miele and the difference is astounding. Now the oven doesn’t work after we lose power. Have never had so many issues with kitchen appliances before. Avoid this brand at all costs.

If you need a technician to repair your Jenn Air products, do yourself a favour and don’t deal with the company directly. Incompetent technician came 3 times and never managed to repair my 7 year old machine. I have a video to prove my awful experience. I complained of course with Customer service in Canada and they need to investigate. How much longer will that take?! I took 3 times days off for nothing. Dishwasher still not fixed. Exasperated. I recommend you deal with an exterior company and save your time and money.

I previously had a Bosch dishwasher but recently replaced it with a Jennair Dishwasher, Noir Trifecta, with three racks. I expected it to clean as well as my Bosch. I bought it because Bosch inventory was not available in my area. I first loaded it as I have always done with my three racks, and removed the silverware basket at the bottom. None of the silverware came out clean. Next, I loaded the silverware in the basket and used the upper rack only for knives. The knives do not come out clean, but the silverware basket in the bottom seemed to work well. Next, I noticed that the second rack was not cleaning my coffee cups or my drinking cups to the bottom. There is always grit at the bottom of everything loaded on the second rack. This dishwasher takes 3.5 hours to clean unlike my Bosch that took 2.5 hours and it does not clean. Yes, it is quiet. It looks good. But it does not clean.

Spent $15,000.00 on appliances with them. Control panel went out in dishwasher a month ago! I still have no dishwasher and customer service could care less! No timeline even when it will be fixed. Every time I call they act like they have no clue what is going. They are so rude one lady said she washed dishes by hand so did not see the urgency and another rep said I lost my magic wand. It is a shame to spend that much money with no solution and washing dishes by hand. They could care less.

I paid a lot of money for this dishwasher. So I really wanted to love this dishwasher but it doesn't dry the dishes well at all. It takes too long to run. It's out of warranty so if I call someone in to fix it, it will cost a fortune.

The control lock will not unlock so the dishwasher is not functional. There seems to be no provision to disable this worthless feature. We purchased all Jenn-Air appliances thinking they were high quality, a mistake that will not be repeated. The induction stove vent is just as bad.

I purchased a dishwasher, cooktop, built-in wall oven/microwave and warming drawer combo upon completing kitchen reno in home. NOTHING BUT FRUSTRATION AND DISAPPOINTMENT in less than first 3 years of owning it. Between replacing fridge motor (1 year in) and food still freezes when placed toward back of fridge, fridge french door “flap” (1x but still does not shut correctly), motherboard that controls oven units (took three months to get the replacement part and then it was not the correct finish), RUSTING dishwasher racks, wheels breaking and constantly going off track, broken dishwasher control panel and now the top rack’s little plastic supports have completely broken off track on one side making dishwasher currently unusable.

Bought 5 Jenn-Air appliances when recently remodeled kitchen so all would match, & have alike handles. All OK except Dishwasher. Construction of lower rack is that there is room for plates to flop forward crashing onto the next plate. There is no adjustment. Either the wires are too low or too wide, can’t figure out why it is happening. I called company and both times attitude of respondents was “so sad, too bad”. They offered no solution. At this point, don’t know what to do. I am considering trying to replace the lower rack with a non-Jenn-Air one, maybe Bosch? Don’t know if would fit or work. Very frustrating experience.

We've owned a Jenn Air dishwasher, range, and range hood since we built our home 4 years ago. About four months ago, the Trifecta Dishwasher JDB8700AWP stopped working. Bray and Scarff, the dealer where we purchased the appliances, charged $120 to come out and diagnose the problem (bad control panel), and another $120 to install the new part (the control panel itself was still under warranty). Today it stopped working again. Bray and Scarf wants another $120 to diagnose the problem, and another $120 more to install it. Jenn Air customer service has been useless, telling me that only the parts are under warranty - even though this new control panel lasted less than four months, costing me $240 in labor to diagnose and replace. Never again Jenn Air or Bray and Scarff.

Overall DW is great, had an issue with control board failure after about 18 months, but part was in warranty, part was replaced and all is working great.

We just moved into our new home and all the products are Jenn Air including the dishwasher. This is a high end appliance package - top of their line. So first, it is the quietest dishwasher we have ever had and we've had KitchenAid and General Electric. It also cleans beautifully. Perhaps some of the criticisms are for an older model or a different model but their top of the line is absolutely terrific... so far.

Do your research. These are terrible (Jenn-Air JDB8200AWP3). After researching several credible sites on dishwashers Jenn-Air came up as one at the bottom of the pile, but upon persuasion from my builder and being told about all of the wonderful customer service that they had and that she herself owned the same one and it was wonderful I went against my better judgment and went ahead with the purchase. The dishwasher immediately began having problems such as running and never shutting off, making various noises, and not cleaning the dishes well... and that customer service that I heard so much about quickly disappeared as I live in a rural area and the certified service company that they used took over a month to come out, repair, and get the unit into working order.

I called this morning to get a heads up on an issue I'm having with a dishwasher. The customer service folks seemed to only be able to tell me why they couldn't help me! My dishwasher is about 5 years old. I installed it as part of a kitchen remodel. I have had numerous issues with this high-end unit JDB3200AWS FY3101053. All surrounding the complete draining of the unit. It worked fine for a couple of years and then it didn't drain after each cycle. Pushing the cancel button would drain the unit. But I took the pump apart and found a small bummer that must have fell off one of the cabinet drawers or doors and some them got into the pump. I thought for sure, even though the item looked to be small enough to move through the drain without issue.

Several years ago we bought a Jenn-Air dishwasher and had several minor problems with it (rusting racks). Then, after about 5 years it started randomly overheating. We would start it before bedtime and it would still be drying in the morning and the countertop over the washer would be very warm to the touch. It melted several utensils and dishes. After reading about fires caused by overheating dishwashers and seeing Jenn-Air had several recalls for this problem we contacted them and they denied our model was subject to recall and they refused to take any other action. After contacting a consumer affairs agency, Jenn-Air contacted us and replaced the dishwasher.

My top of the line Jenn-Air dishwasher has been out of commission since Thanksgiving. Took 3 months to get a part, finally fixed in February and since then has crashed 3 times. Currently out of commission again waiting for parts. My oven has had a recall, cooktop has been repaired twice. I am so disappointed in these appliances and Appliance Factory Outlet. Manager is rude and they do not stand by their products. Never buy anything from these people and certainly not Jenn-Air.

I have this dishwasher for 10 years now and the only thing that keep breaking are the CHEAP ** clips on the racks. I have been trying for a year now to get replacement parts but Jenn-Air said they do not make them anymore - I should buy two new racks.

Bought high end Jenn-Air dishwasher from Western Appliance, San Jose. Haven't used it more than 10 times in the 3 years we have owned it. Just quit working. Took apart and tested. Power all the way to board. Panel on top of door won't light up and the door will not close. We have had nothing but problems Jenn-Air products. Oven had to be repair under warranty for defective control panel. After new panel was installed, the new one went bad after about a year. Wanted $800.00 to repair.

A few years back we replaced our very old dishwasher with a brand new Jenn-Air. It has been nothing but problems! It doesn't start, it intermittently won't let you chose the wash load (heavy, normal etc..). I have never had such a lemon before!! Will never ever buy Jenn-Air again. It is nothing but a piece of garbage. Would not recommend anyone buying their products. Worthless expensive crap.

Approximately 8 years ago I bought a Jenn-Air dishwasher. I've replaced the lower wheel assemblies, several of them twice. The clips on the wheels are very flimsy. Now I need to replace several of the tiny pivot clips, also very flimsy. After a series of frustrating calls with Part Select, Whirlpool, and finally Jenn-Air themselves I am told one of the 3 parts I need is no longer available, no longer manufactured due to a plant closing somewhere. UNBELIEVABLE!!!

I purchased a Jenn-Air dishwasher in 2008. If it worked 5 times that is a lot. The control panel keeps burning out. I realize that it is only my wife and I, and we rarely use the dishwasher. It should still work. KitchenAid contracts their work through Wind Service. That is another story since blind monkeys could do a better job on repairs. I simply received a lemon and Jenn-Air will not send any more service calls and after several attempts at repair, it seems futile. They said they would pro rate the value. After seven years, when it should have been repaired at the get go, I'll probably toss it and buy a Bosch. Very unsatisfied with Jenn-Air, to say the least.

My Jenn-Air washer broke around 1 year old. I called and they nicely said that they would have one of their authorized service technicians repair it under warranty. C and E appliances out of Southbury was the service company and their response was ridiculous. They scheduled an appointment and never showed. They never answer their phone and their voicemail is often full. I called back Jenn-Air back. They acted surprised and said they would look into it and call me back the next day. They never did. C and E called back and left a message saying nothing. I called them back and asked via voice mail (you never get a live person) to just give me any date, anytime and I will make sure I am here. Never heard back. I bought thousands of dollars (dishwasher, oven, microwave and refrigerator) from Jenn-Air but will never spend another nickel on them. Their service is terrible and stay away for C and E appliances. They are terrible.

My dishwasher only cleans when you use the heavy clean cycle, super scrub extra rise. If that wasn't bad enough the top rack broke. I would say this is a fluke, but my cooktop that I rarely use in my basement half the burners do not work.

I purchased 16,000.00 worth of new appliances for my new kitchen on 3-24-15. By purchasing the 7,500 Jenn-Air Range, I qualified for their free 1,500.00 dishwasher. The Jenn-Air JDB9200CW has never worked right. It will not dry my dishes. If I leave dishes in over the weekend, they have mold growing on them. Service repairman has been out several times. At first, they said my water was too soft and had me change dish soap. Now, they are saying my water doesn't get hot enough to dry the dishes. Before I start the dishwasher I run the water until it is super hot, that doesn't work either.

This dishwasher has been the worst consumer experience of my life. I have continually has brown crusty granular particles on my dishes. I have contacted the company and have done everything they way to try as well as an appliance repair person. I have tried certain dishwasher detergents that are suppose to be better. I grind my garbage disposal before starting the cycle -- and run the hot water in the sink until it’s hot before starting it up. It's at a point now that I can't even use it. Back in 2008, it cost around $800-$900 dollars. So you might be thinking it’s an old dishwasher now-- but it hasn't cleaned the dishes well since the warranty expired.

I know this is going to sounds nuts, but I don't think I have ever HATED an appliance, or anything or anyone, for that matter, as much as I hate my dishwasher. Consider this a public service announcement. Right out of the box, it was a complete pain, it never really got my dishes clean, no matter what. And the machine was expensive to boot! Approximately $1300 - what was I thinking? This supposedly state of the art dishwasher does not do its job. I have to rinse (practically wash) everything before putting it in the dishwasher. If I don't, everything will come out with baked on food - with every cycle, including sanitize or heavy wash! And every cycle is an eternity...not one "quick wash" cycle. Before our house burned down, I had a Bosch, which I loved dearly. I would never have broken up with my beloved Bosch, but for the unfortunate fire.

We have a family of 12 and bought two new design put into a completely remodeled kitchen. They clean fine. They take forever and forever to run the shortest cycle. They wreak of rotten nastiness. I rinse the filter out every other day, bleach both insides out between every cycle. Smells like barf, always. Both dishwasher have leaked for a total of over 15 times in 18 months, resulting in warping our floor and wrecking the invisible seams in our seamless white granite. The repair man has been out over ten times for the dishwashers. I hate them. Shocked that both are total lemons. Never Jenn-Air again.

The dishwasher seems to work by sound. But the dishes comes out always have white residue. I tried many brands dishwasher detergent. Some work better but still some white residue.

Responding/adding to a post July 2014 from another person. He stated his dishes won't come clean. I had the same issue, plus, an odor, plus making a bad sound. I finally took apart the dishwasher--the bottom parts. What I saw was absolutely shocking and attributable to a horrendous design. Every single part that unscrewed in the bottom of the dishwasher was FULL of black sludge. It could not be good to eat off dishes coming from this Jenn Air. How could that happen? I always rinse my dishes before washing, clean the washer regularly, etc. It took an hour to scrub everything and sanitize. One BIG issue is that the drain in the bottom of the dishwasher is higher than the bottom of the washer--so dirty water is always standing there. I'm purchasing another brand--soon. I won't go thru this again. I have never had any luck with any Jenn Air appliance. Had a ss refrigerator that was a lemon, their gas range, too and now the bad design on the dishwasher. Don't buy Jenn Air--it looks nice but you will regret it.

Bought it new when I remodeled kitchen. Worked fine at first. Now a few years later the plates don't feel clean and the glasses are cloudy. Coffee mugs have white residue in them after the rinse and dishes are supposed to be clean. Have tried different dishwasher cleaners, usually Cascade. Keep Jet Dry rinse dispenser full... Try other detergents? I don't know...

I called Jenn-Air to schedule service on my dishwasher and to see if I could order new racks. A contact person said I qualified for extended warranty and quoted $309.95. She said it covered parts and service calls for a year. I asked if that covered rusted racks. Yes, she replied without hesitation. I expressed amazement and repeated the question. She reassured me that the racks were covered. I told her since the racks were covered, I would take out the contract. She said a copy of the contract would be emailed. I waited an hour for the contract to appear and called back. I was told it took 2-3 days to process. Before I received a copy, a service call was scheduled. During the service call, I was told the rusted rack pieces had damaged the filter & also, a Jet-dry dispenser needed replacing. On the return visit with the parts, I was told the racks were not covered. I declined the work & parts which totaled now $600, the price of a new dishwasher. I called to cancel the contract due to fraudulent claims. I was told I would have to submit a written letter and it would take 4-6 weeks for my refund, even though my money had been immediately taken.

Two days ago we had the second incident of our dishwasher going into some sort of extended, high-heat drying cycle that melted the plastic handle of a rubber spatula and melted holes in the bottom of the silverware basket. This same sort of thing happened a little over a year ago. Is this something we can expect to happen more and more often? Makes me think we will need to replace this unit soon.

Bought Jenn-air appliances when we remodeled our kitchen. The dishwasher never cleaned the dishes well, leaving food particles on dishes, so I've always had to scrape and rinse them before putting in dishwasher. About a week after the year's warranty expired, the top rack broke and has to be yanked up and into place before I can wash the dishes.

The usual story.... Remodeled our kitchen and wanted to buy "top of the line" appliances for home owners on an limited budget. I could have bought the low end of the really top of the line appliances, like Wolfe, but wanted to buy what we thought were the Jenn-Air products that I have heard so much about over the years. Spent over $8K in appliances and got a "free" dishwasher (JDB3600AWS5). The pump failed twice in two years, had a service call on the microwave, stove top and oven. Were told they were made in the USA, only to find that they are assembled in the USA. The microwave was made in Japan, and that we knew. The $1200 range hood was made in Mexico.

I had this cook top only six years and it had never worked right from the beginning. I called a Jenn-Air dealer and it could not be repaired. To repair it would have been 900.00 dollars. They could not get the screws out of the eyes. I have been without a cook top for a month.

I am so dissatisfied with my "supposedly" state of the art Jenn-Air dishwasher. I have to rinse everything before putting it in the dishwasher. Otherwise the dishes and silverware come out with baked on food no matter what cycle I use. I had an Asko prior to Jenn-Air and it was wonderful. I could put heavily soiled dishes into the dishwasher without rinsing them off and they would come out sparkling clean. That is what I expect in a dishwasher! If you have to wash everything before putting it in the dishwasher, why bother owning a dishwasher? I guess I got spoiled with my Asko. The only reason I bought Jenn-Air was because I remodeled my kitchen and wanted all stainless steel appliances so I opted to replace everything with Jenn-Air. Big Mistake!!! Will I ever buy another Jenn-Air dishwasher??? No way - they couldn't give me one.

I had it in last house, and I sold the house, now I'm renting and it's same dishwasher. I hate it! Doesn't wash at all! The dishes look same when I put in and take them out!

Purchased new Jenn-Air appliances when remodeled kitchen in 2009. Thought we were buying the best. The dishwasher motor was replaced in 2011... which was covered except for labor. I can't seem to find the right detergent to use. My glasses are too cloudy. Normal wash does not clean. Have to use the Heavy wash cycle. The Jet Dry type product recommended only made the problem worse. After the motor was replaced it's not as quiet as before. I have used 4 different appliances in different homes. GE was the best. It's disappointing.