Jenn-Air Dishwashers

If you need a technician to repair your Jenn Air products, do yourself a favour and don’t deal with the company directly. Incompetent technician came 3 times and never managed to repair my 7 year old machine. I have a video to prove my awful experience. I complained of course with Customer service in Canada and they need to investigate. How much longer will that take?! I took 3 times days off for nothing. Dishwasher still not fixed. Exasperated. I recommend you deal with an exterior company and save your time and money.

I bought a fairly new house with 5 year old Jenn Air appliances. I dislike all of them but the dishwasher doesn't clean our dishes. Our old Kitchen Aid dishwasher left everything sparkling clean. This one barely cleans and leaves all glassware downright dirty. It's gross. Do not recommend Jenn Air appliances.

I previously had a Bosch dishwasher but recently replaced it with a Jennair Dishwasher, Noir Trifecta, with three racks. I expected it to clean as well as my Bosch. I bought it because Bosch inventory was not available in my area. I first loaded it as I have always done with my three racks, and removed the silverware basket at the bottom. None of the silverware came out clean. Next, I loaded the silverware in the basket and used the upper rack only for knives. The knives do not come out clean, but the silverware basket in the bottom seemed to work well. Next, I noticed that the second rack was not cleaning my coffee cups or my drinking cups to the bottom. There is always grit at the bottom of everything loaded on the second rack. This dishwasher takes 3.5 hours to clean unlike my Bosch that took 2.5 hours and it does not clean. Yes, it is quiet. It looks good. But it does not clean.

Spent $15,000.00 on appliances with them. Control panel went out in dishwasher a month ago! I still have no dishwasher and customer service could care less! No timeline even when it will be fixed. Every time I call they act like they have no clue what is going. They are so rude one lady said she washed dishes by hand so did not see the urgency and another rep said I lost my magic wand. It is a shame to spend that much money with no solution and washing dishes by hand. They could care less.

I paid a lot of money for this dishwasher. So I really wanted to love this dishwasher but it doesn't dry the dishes well at all. It takes too long to run. It's out of warranty so if I call someone in to fix it, it will cost a fortune.

The control lock will not unlock so the dishwasher is not functional. There seems to be no provision to disable this worthless feature. We purchased all Jenn-Air appliances thinking they were high quality, a mistake that will not be repeated. The induction stove vent is just as bad.

I purchased a dishwasher, cooktop, built-in wall oven/microwave and warming drawer combo upon completing kitchen reno in home. NOTHING BUT FRUSTRATION AND DISAPPOINTMENT in less than first 3 years of owning it. Between replacing fridge motor (1 year in) and food still freezes when placed toward back of fridge, fridge french door “flap” (1x but still does not shut correctly), motherboard that controls oven units (took three months to get the replacement part and then it was not the correct finish), RUSTING dishwasher racks, wheels breaking and constantly going off track, broken dishwasher control panel and now the top rack’s little plastic supports have completely broken off track on one side making dishwasher currently unusable.

Bought 5 Jenn-Air appliances when recently remodeled kitchen so all would match, & have alike handles. All OK except Dishwasher. Construction of lower rack is that there is room for plates to flop forward crashing onto the next plate. There is no adjustment. Either the wires are too low or too wide, can’t figure out why it is happening. I called company and both times attitude of respondents was “so sad, too bad”. They offered no solution. At this point, don’t know what to do. I am considering trying to replace the lower rack with a non-Jenn-Air one, maybe Bosch? Don’t know if would fit or work. Very frustrating experience.

We've owned a Jenn Air dishwasher, range, and range hood since we built our home 4 years ago. About four months ago, the Trifecta Dishwasher JDB8700AWP stopped working. Bray and Scarff, the dealer where we purchased the appliances, charged $120 to come out and diagnose the problem (bad control panel), and another $120 to install the new part (the control panel itself was still under warranty). Today it stopped working again. Bray and Scarf wants another $120 to diagnose the problem, and another $120 more to install it. Jenn Air customer service has been useless, telling me that only the parts are under warranty - even though this new control panel lasted less than four months, costing me $240 in labor to diagnose and replace. Never again Jenn Air or Bray and Scarff.

Overall DW is great, had an issue with control board failure after about 18 months, but part was in warranty, part was replaced and all is working great.