About Jenn-Air Dishwashers
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I previously had a Bosch dishwasher but recently replaced it with a Jennair Dishwasher, Noir Trifecta, with three racks. I expected it to clean as well as my Bosch. I bought it because Bosch inventory was not available in my area. I first loaded it as I have always done with my three racks, and removed the silverware basket at the bottom. None of the silverware came out clean. Next, I loaded the silverware in the basket and used the upper rack only for knives. The knives do not come out clean, but the silverware basket in the bottom seemed to work well. Next, I noticed that the second rack was not cleaning my coffee cups or my drinking cups to the bottom. There is always grit at the bottom of everything loaded on the second rack. This dishwasher takes 3.5 hours to clean unlike my Bosch that took 2.5 hours and it does not clean. Yes, it is quiet. It looks good. But it does not clean.
Spent $15,000.00 on appliances with them. Control panel went out in dishwasher a month ago! I still have no dishwasher and customer service could care less! No timeline even when it will be fixed. Every time I call they act like they have no clue what is going. They are so rude one lady said she washed dishes by hand so did not see the urgency and another rep said I lost my magic wand. It is a shame to spend that much money with no solution and washing dishes by hand. They could care less.
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I paid a lot of money for this dishwasher. So I really wanted to love this dishwasher but it doesn't dry the dishes well at all. It takes too long to run. It's out of warranty so if I call someone in to fix it, it will cost a fortune.
The control lock will not unlock so the dishwasher is not functional. There seems to be no provision to disable this worthless feature. We purchased all Jenn-Air appliances thinking they were high quality, a mistake that will not be repeated. The induction stove vent is just as bad.
I purchased a dishwasher, cooktop, built-in wall oven/microwave and warming drawer combo upon completing kitchen reno in home. NOTHING BUT FRUSTRATION AND DISAPPOINTMENT in less than first 3 years of owning it. Between replacing fridge motor (1 year in) and food still freezes when placed toward back of fridge, fridge french door “flap” (1x but still does not shut correctly), motherboard that controls oven units (took three months to get the replacement part and then it was not the correct finish), RUSTING dishwasher racks, wheels breaking and constantly going off track, broken dishwasher control panel and now the top rack’s little plastic supports have completely broken off track on one side making dishwasher currently unusable.
TODAY I WILL BE ORDERING A BRAND NEW KITCHENAID DISHWASHER to REPLACE the Jenn-Air unit as I do not want to deal with Jenn-Air ever again... Not even worth fixing as to avoid future frustration. Also, while searching Jenn-Air website, I just noticed a RECALL on my built in oven which I have NEVER received notice from company about... Yep... I’m done with Jenn-Air.
Bought 5 Jenn-Air appliances when recently remodeled kitchen so all would match, & have alike handles. All OK except Dishwasher. Construction of lower rack is that there is room for plates to flop forward crashing onto the next plate. There is no adjustment. Either the wires are too low or too wide, can’t figure out why it is happening. I called company and both times attitude of respondents was “so sad, too bad”. They offered no solution. At this point, don’t know what to do. I am considering trying to replace the lower rack with a non-Jenn-Air one, maybe Bosch? Don’t know if would fit or work. Very frustrating experience.
We've owned a Jenn Air dishwasher, range, and range hood since we built our home 4 years ago. About four months ago, the Trifecta Dishwasher JDB8700AWP stopped working. Bray and Scarff, the dealer where we purchased the appliances, charged $120 to come out and diagnose the problem (bad control panel), and another $120 to install the new part (the control panel itself was still under warranty). Today it stopped working again. Bray and Scarf wants another $120 to diagnose the problem, and another $120 more to install it. Jenn Air customer service has been useless, telling me that only the parts are under warranty - even though this new control panel lasted less than four months, costing me $240 in labor to diagnose and replace. Never again Jenn Air or Bray and Scarff.
Overall DW is great, had an issue with control board failure after about 18 months, but part was in warranty, part was replaced and all is working great.
We just moved into our new home and all the products are Jenn Air including the dishwasher. This is a high end appliance package - top of their line. So first, it is the quietest dishwasher we have ever had and we've had KitchenAid and General Electric. It also cleans beautifully. Perhaps some of the criticisms are for an older model or a different model but their top of the line is absolutely terrific... so far.
Do your research. These are terrible (Jenn-Air JDB8200AWP3). After researching several credible sites on dishwashers Jenn-Air came up as one at the bottom of the pile, but upon persuasion from my builder and being told about all of the wonderful customer service that they had and that she herself owned the same one and it was wonderful I went against my better judgment and went ahead with the purchase. The dishwasher immediately began having problems such as running and never shutting off, making various noises, and not cleaning the dishes well... and that customer service that I heard so much about quickly disappeared as I live in a rural area and the certified service company that they used took over a month to come out, repair, and get the unit into working order.
Shortly after that repair within another six months the unit began dumping water randomly on my brand new hardwood floors and again began running without shutting down again... (do not start these unattended or use overnight). After several attempts to again get service out to fix the problem they finally gave up and called another service provider in my area who completely went through the dishwasher. This was at the end of my warranty and within a week of service the lower wand blew off and landed on the heating element melting it and ruining it (probably used it 4 times after service).
Upon calling the wonderful service department I was informed that the arm coming off was not caused by the maintenance that was performed because it would have come off the first time I used it not after the 4th time and that the dishwasher was out of warranty and they would no longer pay for any work on the dishwasher. READ THE REVIEWS. DO NOT BUY JENN-AIR, KENMORE, KITCHENAID, or any other brand made by Kenmore DISHWASHERS!!! Don't make the same mistake that I made.
Jenn-Air author review by ConsumerAffairs Research Team
Jenn-Air has been known for quality in the luxury appliance industry since the release of the downdraft cooktop in 1961. The company is a leader in producing appliances with efficient performance and innovative technology.
Multiple finishes: In addition to stainless steel, Jenn-Air dishwashers are available in a black and wood panel finish. It also offers custom overlay panels to match existing cabinetry.
Quiet: The loudest of the Jenn-Air dishwashers only reaches 46 decibels, making them ideal for open kitchen layouts or smaller homes.
Built-in water softener: Many of Jenn-Air's dishwashers have a built-in water softener that helps to remove trace minerals, which reduces staining.
Multipoint LED theater lighting: With Jenn-Air's unique lighting design you are able to see the entire tub clearly for easy loading and unloading.
Removable third rack: Get extra space when you need it with a removable third rack, available in most Jenn-Air models.
Jenn-Air Dishwashers Company Information
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