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The control lock will not unlock so the dishwasher is not functional. There seems to be no provision to disable this worthless feature. We purchased all Jenn-Air appliances thinking they were high quality, a mistake that will not be repeated. The induction stove vent is just as bad.
I purchased a dishwasher, cooktop, built-in wall oven/microwave and warming drawer combo upon completing kitchen reno in home. NOTHING BUT FRUSTRATION AND DISAPPOINTMENT in less than first 3 years of owning it. Between replacing fridge motor (1 year in) and food still freezes when placed toward back of fridge, fridge french door “flap” (1x but still does not shut correctly), motherboard that controls oven units (took three months to get the replacement part and then it was not the correct finish), RUSTING dishwasher racks, wheels breaking and constantly going off track, broken dishwasher control panel and now the top rack’s little plastic supports have completely broken off track on one side making dishwasher currently unusable.
TODAY I WILL BE ORDERING A BRAND NEW KITCHENAID DISHWASHER to REPLACE the Jenn-Air unit as I do not want to deal with Jenn-Air ever again... Not even worth fixing as to avoid future frustration. Also, while searching Jenn-Air website, I just noticed a RECALL on my built in oven which I have NEVER received notice from company about... Yep... I’m done with Jenn-Air.
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Bought 5 Jenn-Air appliances when recently remodeled kitchen so all would match, & have alike handles. All OK except Dishwasher. Construction of lower rack is that there is room for plates to flop forward crashing onto the next plate. There is no adjustment. Either the wires are too low or too wide, can’t figure out why it is happening. I called company and both times attitude of respondents was “so sad, too bad”. They offered no solution. At this point, don’t know what to do. I am considering trying to replace the lower rack with a non-Jenn-Air one, maybe Bosch? Don’t know if would fit or work. Very frustrating experience.
We've owned a Jenn Air dishwasher, range, and range hood since we built our home 4 years ago. About four months ago, the Trifecta Dishwasher JDB8700AWP stopped working. Bray and Scarff, the dealer where we purchased the appliances, charged $120 to come out and diagnose the problem (bad control panel), and another $120 to install the new part (the control panel itself was still under warranty). Today it stopped working again. Bray and Scarf wants another $120 to diagnose the problem, and another $120 more to install it. Jenn Air customer service has been useless, telling me that only the parts are under warranty - even though this new control panel lasted less than four months, costing me $240 in labor to diagnose and replace. Never again Jenn Air or Bray and Scarff.
Overall DW is great, had an issue with control board failure after about 18 months, but part was in warranty, part was replaced and all is working great.
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We just moved into our new home and all the products are Jenn Air including the dishwasher. This is a high end appliance package - top of their line. So first, it is the quietest dishwasher we have ever had and we've had KitchenAid and General Electric. It also cleans beautifully. Perhaps some of the criticisms are for an older model or a different model but their top of the line is absolutely terrific... so far.
Do your research. These are terrible (Jenn-Air JDB8200AWP3). After researching several credible sites on dishwashers Jenn-Air came up as one at the bottom of the pile, but upon persuasion from my builder and being told about all of the wonderful customer service that they had and that she herself owned the same one and it was wonderful I went against my better judgment and went ahead with the purchase. The dishwasher immediately began having problems such as running and never shutting off, making various noises, and not cleaning the dishes well... and that customer service that I heard so much about quickly disappeared as I live in a rural area and the certified service company that they used took over a month to come out, repair, and get the unit into working order.
Shortly after that repair within another six months the unit began dumping water randomly on my brand new hardwood floors and again began running without shutting down again... (do not start these unattended or use overnight). After several attempts to again get service out to fix the problem they finally gave up and called another service provider in my area who completely went through the dishwasher. This was at the end of my warranty and within a week of service the lower wand blew off and landed on the heating element melting it and ruining it (probably used it 4 times after service).
Upon calling the wonderful service department I was informed that the arm coming off was not caused by the maintenance that was performed because it would have come off the first time I used it not after the 4th time and that the dishwasher was out of warranty and they would no longer pay for any work on the dishwasher. READ THE REVIEWS. DO NOT BUY JENN-AIR, KENMORE, KITCHENAID, or any other brand made by Kenmore DISHWASHERS!!! Don't make the same mistake that I made.
I called this morning to get a heads up on an issue I'm having with a dishwasher. The customer service folks seemed to only be able to tell me why they couldn't help me! My dishwasher is about 5 years old. I installed it as part of a kitchen remodel. I have had numerous issues with this high-end unit JDB3200AWS FY3101053. All surrounding the complete draining of the unit. It worked fine for a couple of years and then it didn't drain after each cycle. Pushing the cancel button would drain the unit. But I took the pump apart and found a small bummer that must have fell off one of the cabinet drawers or doors and some them got into the pump. I thought for sure, even though the item looked to be small enough to move through the drain without issue.
Well once the unit was back in service the same thing happened, wouldn't drain. I went and reset the power again and the damn thing worked for over a year. But now I'm back to the same place. Yesterday, I went up to my local appliance parts warehouse, Dayco Supply, I've dealt with them for years, I've owned a HVAC business for 40 years, so I've been around the block more than once working on any number of appliances. I want to get a new pump and water clarity sensor to see if that would fix the problem. I noticed the pump was redesigned and they had 12 clarity sensors in stock. I was all but sure replacing these two parts I would be home free! Not so much, same problem! All I wanted it to talk with a tech to get an idea of how I should proceed. I'm all but positive others have had a similar issue.
Based on my experience the next step would be to replace the brains (control circuit pack). I had to rate you with only 1 star and I can tell you this is the first time I ever rated a company that low. I'm a 4 or 5 star kind of guy! Good service deserves notice and poor service should be pointed out! I can be reached at **if you have the mind to give me a jingle!
Last thing, in looking at your other reviews, I'm not sure why I bought your product in the first place. That is something you should be concerned about even if you are unable to help me. You can't satisfy everyone as I found out, I had a 5 star rating for many years on Google and this year I was dinged! Now I'm at 4.9! The point here is you are at less than 2 and that should tell you something.
Several years ago we bought a Jenn-Air dishwasher and had several minor problems with it (rusting racks). Then, after about 5 years it started randomly overheating. We would start it before bedtime and it would still be drying in the morning and the countertop over the washer would be very warm to the touch. It melted several utensils and dishes. After reading about fires caused by overheating dishwashers and seeing Jenn-Air had several recalls for this problem we contacted them and they denied our model was subject to recall and they refused to take any other action. After contacting a consumer affairs agency, Jenn-Air contacted us and replaced the dishwasher.
Now, barely two years later, the replacement dishwasher is no longer cycling. Last night a one-hour wash that was started around 8:00 pm ran throughout the night. Several trials today have obtained similar results. When I contacted Jenn-Air their only response was to offer to schedule a repair visit or to sell us a $350 service contract. When I asked for troubleshooting information that might allow me to find and fix the problem myself they said they had no information for me. Their website claims to offer "exceptional customer service" but this seems anything but. I think I've found the part that might be malfunctioning and will attempt to make the repair myself, but that's no thanks to Jenn-Air. After these two experiences, Jenn-Air (Whirlpool) will no longer be a brand of appliance we will even begin to consider when we need to buy new appliances.
My top of the line Jenn-Air dishwasher has been out of commission since Thanksgiving. Took 3 months to get a part, finally fixed in February and since then has crashed 3 times. Currently out of commission again waiting for parts. My oven has had a recall, cooktop has been repaired twice. I am so disappointed in these appliances and Appliance Factory Outlet. Manager is rude and they do not stand by their products. Never buy anything from these people and certainly not Jenn-Air.
Jenn-Air author review by ConsumerAffairs
Jenn-Air has been known for quality in the luxury appliance industry since the release of the downdraft cooktop in 1961. The company is a leader in producing appliances with efficient performance and innovative technology.
Multiple finishes: In addition to stainless steel, Jenn-Air dishwashers are available in a black and wood panel finish. It also offers custom overlay panels to match existing cabinetry.
Quiet: The loudest of the Jenn-Air dishwashers only reaches 46 decibels, making them ideal for open kitchen layouts or smaller homes.
Built-in water softener: Many of Jenn-Air's dishwashers have a built-in water softener that helps to remove trace minerals, which reduces staining.
Multipoint LED theater lighting: With Jenn-Air's unique lighting design you are able to see the entire tub clearly for easy loading and unloading.
Removable third rack: Get extra space when you need it with a removable third rack, available in most Jenn-Air models.
Jenn-Air Dishwashers Company Information
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