Jenn-Air Dishwashers Reviews

With the amount of time the dishwasher was out of commission in the last twelve months, I have calculated that I have spent about one month hand washing dishes while I wait for parts and service. I am furious that no one at Jenn Air will resolve this mess and replace my lemon dishwasher! This machine has been consistently faulty since we purchased it. I think four repairs in a twelve month period is unacceptable and I have asked in no uncertain terms for a replacement, and my request has been denied. Here are the repairs made by Seattle Home Appliance: Again, machine was purchased Aug 7, 2012.

8/16/2013 - Touch Pad Replacement (part #W10208764)

The microwave comes on by itself. So far, it shuts itself off after 2-3 minutes, but it worries me that if this happens when we are away and it doesn't shut off, it could be a fire hazard. The refrigerator is almost impossible to get regulated properly with the temperature settings. I have had many fruits and vegetables freeze when the control has been set above a freezing temperature. I didn't notice before we bought the refrigerator, but the fruit and vegetable drawers are so unbelievably shallow with an angled back wall that they won't even hold a week's worth of produce. We have not had any issues with our stovetop or built in wall oven.

I do not want to purchase Jenn-Air again, but we purchased the black glass models and it won't be easy to replace them with anything that will match the ones that we are not having problems with. The most frustrating part is that Whirlpool who makes Maytag and Jenn-Air doesn't care. I know this because we replaced our last appliances which were high-end Maytag, and which were also junk with Jenn-Air thinking that the next level up would have to be better, but they are not. We will never purchase any products made by Whirlpool again.

Also, the microwave made a noise then just quit. I called four appliance repair companies and none of them work on microwaves. This is another throwaway! I already had the drawers replaced on the dishwasher during the first year. The stove, which is still working (thank heavens), has had the knobs replaced twice and they are not cheap! The stove top is discolored. Jenn-Air should not be able to get away with this!

In just 6 years, we have replaced that defrost circuit board one of your customers complained about, replaced the microswitch in the dishwasher (yes, the diskwasher that we are now being told to NOT USE until the fire hazard recall is serviced, and we are about to replace the circuit board in the Self-cleaning Grill-Range with Conventional and Convection Oven, for the FOURTH time!

As with other complaints seen here, calls to Maytag corporate offices result in just more stress. They have the pass-the-buck thing down pat, and there is not a chance that they ae listning.

I have also carefully documeted my case to the US Consumer Products Safety Commission, as every time we used the Self-cleaning feature (twice), it burned out the circuit board. Seems like a fire hazard to me!

We have reluctantly decided to replace ALL the JennAir appliances in our home. The only way to get their attention is to make sure we let EVERYONE know that JennAir quality is a myth, and to vote with our dollars.

Thank goodness there hasn't been a fire, yet!

My dishwasher, a Jenn Air Ultimate Quiet Series model, has sharp exposed stainless steel corners and edges. These edges have cut the legs of several of my family members over a three year period.

Some of these cuts have been serious. It is impossible to avoid contact when unloading to the dish cabinet over the dishwasher. When my three year old granddaughter said to me, Grandma your dishwasher is dangerous,right.I decided to try to get some help with this problem. I contacted the Jenn Air customer service [Maytag] department. I have observed that most dishwashers have plastic covers on the corners. I thought that they would be able to provide these to make their product safe.

Their representative contacted me. She said that our dishwasher is out of warranty. She suggested that we exercise caution and put duct tape on the corners. I was appalled. The problem that I have is a design flaw, which should not involve the warranty. I did not remodel my kitchen with an attractive stainless steel dishwasher to have to put tape on it to avoid injury. One should not have to avoid a dishwasher in the same way that they do scissors or sharp knives.

As many as 20 cuts have occurred in the past four years. I should not have to replace the dishwasher in order to keep my family safe.

now, the motor's broken.

In the first year, the dishwasher burnt a hole in itself. Jenn-Air did replace this for free. Since then, we have been more than nickled and dimed on every other appliance.

Our cooktop has been repair twice. Our oven has been repaired twice. The repairman said Jenn-Air puts in the least expensive parts (lowest bidder) on new products, but then when you pay for the repair, you get quality parts.

Our SxS refridgerator is now on it's second major repair. I finally asked Jenn-Air/Maytag to step up and take some responsibility for their poor products. I even spoke with a Manager. The answer: No. It is our policy to to repair product at our cost that are out of warranty. Even when every one of them has broken multiple times!!!

Caveat Emptor -- Buy Beware. These products are pure garbage. Spend 1/3 the money and get a better product in Kenmore.

Every single repair has cost at least $200 to $400, not too mention all of the lost food and lack of use.

The range oven fan will not go off and the oven beeps nonstop. They have repaired it once 4 month ago and it broke again. The bottom front cover plate fell off and had to be reglued about 6 mths ago.

The microwave blows the circuit breaker about once per week. Repairmen have looked at it 3 different times and can't find the cause.

The refigerator had the thermostate and ice maker replaced the first year. The ice maker is broke again, it will only make crushed ice. The shelves on the door come loose when full so I keep the about half full. The bottom tray on the door for milk storage falls out constantly because of poorly designed plastic inserts. Repairman says it the design he can't fix it. The cover bracket on the lower front door hinge will not stay attached so, it's in the drawer.

I paid extra for premium upgraded appliances. They are poor design, poor quality. My wife or I have to take off work for an entire day for service calls. Service charge is $75 (approx).

I would not recommend this brand to anyone.