Hotpoint Refrigerator Reviews

We purchased a fridge Model 77802 in 2013. A few months later the door handle cracked. This was repaired free as it was under one year old. Once again the 'new' handle has cracked. Seems very poor quality and perhaps a design fault. I have attempted to ring customer services, been held in a queue for so long every time I have tried, I have had to hang up to do chores etc. I am very dissatisfied with the quality of this fridge and as we are a family of just two, I wonder how long these flimsy handles last for a family use.

We have owned our Hotpoint refrigerator since 2007 and it has been making a loud whistling noise and had a technician come out and oil everything and it came right back and now the water went out in the door. Model #HSS25GFTA BB

I have a Hotpoint model #hsh22ifta bb. I too have had the same issues reported by others relative to the freezer/motherboard and water dispenser. I too have limited income and to purchase such an expensive lemon only to have it fail is, to say the least, disconcerting and maddening (I am being polite). Hotpoint should be ashamed and held accountable for the repeated failure of their products.

I cannot be accurate. All I know is that I bought a $3000 lemon! I have had at least 7 repair visits. They have all had to do with the freezer side and water. Finally, they disconnected the water and we are no longer able to get water. Of the at least 7 repair visits, 3 have to do with the ice maker. Ice maker #2 just stopped working. It is a LEMON. Do not buy a GE Refrigerator. I am not blaming the service, only the manufacturer.

We bought a new Hotpoint refrigerator from Home Depot approximately 5 years ago. In that 5 years, we have had to have a repairman make a service call 4 times, 3 for the ice maker alone, once covered under the warranty. We have totally replaced the ice maker once, which we had to pay for. I am extremely upset that again, tomorrow, we have a service man set up to once again look at the ice maker. It has quit running. No ice, nothing! The service man comes when called and he too has expressed his displeasure with the product - bad, bad design. I'm tired of having to pay for service calls and parts. I plan to contact the Better Business Bureau and any other complaint organization to voice my displeasure with the Hotpoint product.

GE has come out with a new heater kit for their GE Hotpoint refrigerators. It is to arrest the water line from freezing. It also appears that their original insulation is inefficient, so they apparently are replacing it. The only problem is that they charge excessive amount for a problem that they created in the same place. They should have done a type of repair free of charge on every faulty unit, which they have not. The freezer had once already frozen behind the cover and a repairman came while we had the extended warranty. I don't believe it's fair for GE to charge customers for replacing parts and for labor on a defect of their appliances.

We have a Hotpoint Refrigerator that was purchased in 2005 at Home Depot (model number: HSM25GFRF-SA serial number: FH218658). About two weeks ago, we started having problems with this appliance. The fan motor stopped working, as well as the ice/water dispenser. Everything melted in the top half of the freezer, and stayed frozen in the bottom half. We called ARS Appliance Repair, and he found that the motherboard and circuit board had burned out, and was the problem. The cost of each part was $148.00 for the motherboard, and around the same for the circuit board.

We bought our Hotpoint in November 2004. We are only 2 working adults in the house, so the appliance is not overused or abused. Suddenly, last week, we noticed that the freezer was cold but not freezing, and the refrigerator compartment was cool but not cold.

My Hotpoint refrigerator is less than 4 years old. It is so loud at times I can hardly hear my TV. Now, the ice maker has completely quit working. After reading everything, I may just have to go buy a new one but not a GE product.

We bought a new Hotpoint side by side refrigerator on Sept. 8. Since that time, the humidity drawer and the vegetable/meat drawer have both broken. The ice machine freezes up regularly and it has to be emptied and thawed out so that the door dispensers work. The filter on the ice machine only lasts three months causing me to spend $40 every three months to filter the ice and the water it uses. To top it off, the vegetable and fruit freeze. If I turn up the refrigerator, it is not at a useable and safe temperature (40 degrees) according to the health department. I am so dissatisfied with this product that at one time was top of the line. Now, I wouldn't even rate it at the bottom. Upon calling their consumer line, I got no help--only stupid suggestions.