Home Warranty Inc Reviews

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About Home Warranty Inc

Home Warranty Inc. is a home warranty company that serves all of the United States except California, Oregon, Washington, Arizona and New York. This company has a $100 deductible on most plans, and you can choose an in-house or local technician. Home Warranty Inc. also provides 24/7 live claim support and four-hour response times if the request isn’t answered immediately.

Pros
  • Covers systems and appliances regardless of age or model
  • No limit on the number of claims
  • Covers parts and labor
Cons
  • No yearly payment options on the website
  • Coverage caps on systems and appliances
  • Only covers single-family residential-use property

Home Warranty Inc Reviews

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    How do I know I can trust these reviews about Home Warranty Inc?
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    Page 2 Reviews 10 - 40
    Customer ServiceClaims HandlingCoverageTechSales & Marketing

    Reviewed May 15, 2025

    I recently bought a 7 year old house. We went through the whole inspection process. They inspection company gave us one of these worthless 90 day free warranties. We were in the house 9 days & I had a company out to look at a mini-split that we knew wasn't working. While he was looking at the mini-split he commented that our main HVAC unit was leaking what looked like freon/oil. I filed a claim with the warranty company. They sent someone out to look at it. The tech claims that the unit does not appear to be leaking. I don't have a high level of confidence in his assessment but that is fine.

    In the process of diagnosing the system, he realized that the capacitor was weak. He called this company & was told that he could replace it. This company had me send them my inspection report from our purchase. It was noted in the inspection report that one of the air ducts in the crawlspace was slightly pinched/restricted to go around a PVC drain pipe. This terrible company decided to deny the claim for the capacitor because of this pinched air duct. The two things couldn't be more unrelated other than being part of our HVAC system. There is NO WAY that a slightly pinched duct could cause a capacitor to start to fail.

    The worst part was that I knew they were going to do anything possible to deny the claim. These companies are total scams. They will try to get out of every claim possible. It's no different than home & auto insurance companies. I have never had a homeowners claim in 27 years but you can bet if I ever do, they will try everything possible to get out of paying. I have never & will never use on of these warranty companies. I plan on telling everyone that I can, not to ever use this company. I've been in the house 12 days & they won't approve a minor claim over something unrelated & trivial. What a joke. They can cram that warranty where the sun doesn't shine.

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    Customer ServiceCoverageStaffCoverage Limits

    Reviewed May 15, 2025

    If I could give 1/2 or less of a star I would. Customer service wasn't very helpful and the supervisor that called me back was basically rude and wouldn't even engage in a conversation with me. I switched to this company in November 2024 and when I went to use my AC in May it wouldn't run. It was running when I last used it and I had a previous warranty since the day I moved into this home. I had the warranty for the AC as the home was 15 years old when I bought it and had the original HVAC system. Now they won't cover it because I had not turned my air on in November or any time previously to show it worked. Like I said it was working the last time I needed it. DO NOT switch to them unless you plan on turning on every appliance and system as soon as it goes into effect to prove they work. I am also looking at their coverage limits and they won't even cover the work needed. What a waste of money!!!!

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Feb. 15, 2025

    Read these reviews and believe them. I have owned 3 properties in my lifetime and had three different home warranties. The previous two were great - they provided great coverage and great service and we kept renewing coverage on each of them. This coverage was provided by the seller of the last house we bought and we renewed it. Big MISTAKE. Our first coverage was for a 22+ year garage door opener and we had to get our own service provider who said it should not be repaired and needed to be replaced. Home Warranty INC refused to provide for replacement and only paid a fraction of the cost of replacement.

    Next we needed AC service and the company assigned to us declined the service call so we found a local contractor familiar with our property. The contractor said that our 35 year old AC unit was obsolete and unrepairable. We fought with Home Warranty INC and finally got coverage for $1000 - we all know that doesn't come close to covering an AC system. We had to have the contractor rewrite his invoice to satisfy the wording wanted by Home Warranty Inc, Next our boiler heat would not shut off and continued to heat so I called Home Warranty Inc and got approval to call the local contractor that was familiar with the unit. The contractor spent 3 hours troubleshooting the system and finally had to call tech support and disconnect the wiring to the unit and reconnect it to reset it.

    Called the Home Warranty Inc representative who spoke to the contractor and approved the service call and amount and instructed me to submit the invoice when I receive it and it would be handled. When I submitted the invoice Home Warranty Inc refused to pay for the labor and 3 hour service call because "no parts were replaced". Please look elsewhere homeowners and realtors. I have kept my Realtor and her Broker informed

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    CoveragePunctuality & Speed

    Reviewed Jan. 24, 2025

    Recently bought a house hot water heater I knew was old but it all passed according to their approved inspectors, 2 months later it fails and they refuse to cover because of it being too old. Waste of time and money.

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    Customer ServiceCoverageTechSales & MarketingStaffFollow-Through

    Reviewed Dec. 16, 2024

    We bought a home and had the home warranty. I called a claim in about our shower. They sent out a text of their own in the area which was only one. The guy never followed through. I had to play phone tag with this company over and over for weeks. When finally they gave me the choice to pick my own plumber. The plumber came out we made the phone call with both of us here and he went over what needed to be done with the shower. The agent told me he would call me back after he talked to someone in the area. Within 5 minutes he called back and said they would not cover the claim. I told him it tore up first or second time we used the shower. We had home inspection before purchasing home. Do not waste your money on this company! It's just a scam. They do not provide the service they say they do. Just absolutely ridiculous!

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    Customer ServiceCoverageSales & MarketingRefunds & PayoutsCoverage Limits

    Reviewed Oct. 14, 2024

    I pay for the enhanced HVAC. Multiple calls with the $100 service fee. When they tell them the problems I'm am always hit with, "We don't cover that. We don't cover that." I HAVE BEEN WITHOUT AC IN WEST TEXAS FOR 6 MONTHS STARTING IN BEGINNING OF SUMMER TO NOW and every time have been told no to them fixing it. It's ridiculous and a scam. I also have plumbing problems and they denied that as well. Good luck if you use this company because even getting the most coverage plan it still covers nothing.

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    Customer ServiceClaims HandlingCoverageTechRefunds & Payouts

    Reviewed Aug. 19, 2024

    Home warranty Inc is a sham. They say they cover toilets and had me get a plumber that they wanted me to pay $100 for so I could submit a claim. The toilets needed new innards and the plumbing tubes so, after I gave them all the information they said they don't cover those parts and I said, "But that's all the plumbing to a toilet" and they said they cover the toilet but not those parts and I said, "That's all that is left is the actual physical toilet and that is not plumbing and it is plumbing that was covered" and they said, "That's right." This was after they referred me to the only plumber on their list in my area. After I called said they no longer do business with home warranty Inc and that I would get refunded when I have the work done. What a sham.

    Next I needed my water heater fixed because all the parts were going but because they said there was a water stain on the basement floor which was very old and before I moved in that it is not covered and that voids any other issues that could have caused them. What a shame! I have no idea how they are still in business but please don't give home warranty Inc one cent.

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    Home Warranty Inc Company Information

    Company Name:
    Home Warranty Inc
    Address:
    Iowa
    City:
    Iowa City
    State/Province:
    IA
    Postal Code:
    52240
    Country:
    United States
    Website:
    www.homewarrantyinc.com