Home Warranty Inc Reviews

I recently bought a 7 year old house. We went through the whole inspection process. They inspection company gave us one of these worthless 90 day free warranties. We were in the house 9 days & I had a company out to look at a mini-split that we knew wasn't working. While he was looking at the mini-split he commented that our main HVAC unit was leaking what looked like freon/oil. I filed a claim with the warranty company. They sent someone out to look at it. The tech claims that the unit does not appear to be leaking. I don't have a high level of confidence in his assessment but that is fine.

If I could give 1/2 or less of a star I would. Customer service wasn't very helpful and the supervisor that called me back was basically rude and wouldn't even engage in a conversation with me. I switched to this company in November 2024 and when I went to use my AC in May it wouldn't run. It was running when I last used it and I had a previous warranty since the day I moved into this home. I had the warranty for the AC as the home was 15 years old when I bought it and had the original HVAC system. Now they won't cover it because I had not turned my air on in November or any time previously to show it worked. Like I said it was working the last time I needed it. DO NOT switch to them unless you plan on turning on every appliance and system as soon as it goes into effect to prove they work. I am also looking at their coverage limits and they won't even cover the work needed. What a waste of money!!!!

Read these reviews and believe them. I have owned 3 properties in my lifetime and had three different home warranties. The previous two were great - they provided great coverage and great service and we kept renewing coverage on each of them. This coverage was provided by the seller of the last house we bought and we renewed it. Big MISTAKE. Our first coverage was for a 22+ year garage door opener and we had to get our own service provider who said it should not be repaired and needed to be replaced. Home Warranty INC refused to provide for replacement and only paid a fraction of the cost of replacement.

Recently bought a house hot water heater I knew was old but it all passed according to their approved inspectors, 2 months later it fails and they refuse to cover because of it being too old. Waste of time and money.

We bought a home and had the home warranty. I called a claim in about our shower. They sent out a text of their own in the area which was only one. The guy never followed through. I had to play phone tag with this company over and over for weeks. When finally they gave me the choice to pick my own plumber. The plumber came out we made the phone call with both of us here and he went over what needed to be done with the shower. The agent told me he would call me back after he talked to someone in the area. Within 5 minutes he called back and said they would not cover the claim. I told him it tore up first or second time we used the shower. We had home inspection before purchasing home. Do not waste your money on this company! It's just a scam. They do not provide the service they say they do. Just absolutely ridiculous!

I pay for the enhanced HVAC. Multiple calls with the $100 service fee. When they tell them the problems I'm am always hit with, "We don't cover that. We don't cover that." I HAVE BEEN WITHOUT AC IN WEST TEXAS FOR 6 MONTHS STARTING IN BEGINNING OF SUMMER TO NOW and every time have been told no to them fixing it. It's ridiculous and a scam. I also have plumbing problems and they denied that as well. Good luck if you use this company because even getting the most coverage plan it still covers nothing.

Home warranty Inc is a sham. They say they cover toilets and had me get a plumber that they wanted me to pay $100 for so I could submit a claim. The toilets needed new innards and the plumbing tubes so, after I gave them all the information they said they don't cover those parts and I said, "But that's all the plumbing to a toilet" and they said they cover the toilet but not those parts and I said, "That's all that is left is the actual physical toilet and that is not plumbing and it is plumbing that was covered" and they said, "That's right." This was after they referred me to the only plumber on their list in my area. After I called said they no longer do business with home warranty Inc and that I would get refunded when I have the work done. What a sham.