HandicareConsumerAffairs Accredited Brand
Handicare is a global leader committed to providing innovative products that promote independence. We offer a wide variety of straight and curved stairlifts to fit the many needs of users looking for a safe and reliable way of overcoming the problem of getting up and down the stairs.
We have elderly people living with us and they needed the lift. We got feedback online and from some other people that had bought stairlifts. It seems like Handicare's reputation and quality was better than some of the other ones out there. The rep I dealt with was excellent as far as explaining to us what it was, what we are getting and what was involved. We have a turned staircase in the house so the stairlifts are required to be ordered. He had recommended that he could put a straight line in for us while the other one was on order so we get us at least most of the stairs down. He even did that while we were waiting for the custom built ones and it took six weeks to get it. He always gets back to me and kept me posted on what was happening. He represented well and did a good job.
The installer did a professional job and the installation looks fine. The stairlift looks well-built and I'll be very happy if a year from now it's still doing the same thing. In terms of the cost in relation to the quality, it is very competitive. We had it for two weeks and so far it seems to do the job. We’ve been very happy so far and I would tell a friend not to hesitate to use Handicare.
Michael, thank you for taking the time to share your Handicare experience with others. We're happy that you're enjoying your new stairlift!
I have lung cancer so I needed a stairlift. I like Handicare's price so I bought a straight type unit from them. Their installation team was nice and showed me everything about the stairlift, how it works and where its batteries were. It's good and it has saved me steps. I haven't had the unit that long but I really like it. I had a good experience with them.
I needed help getting up the stairs, and the occupational therapist that I was working with at that time recommended Handicare Stairlifts. I talked to the reps and they seemed reasonable and could meet my needs pretty quickly. The straight stairlift that I got is as compacted as I imagined it should be, and it fits fine inside of the stairwell. We had to decide whether or not to take the rails on both sides of the stairs, and we decided to take one rail out so we could put the stairlift closer to the wall. But I still want to install a rail that's more pressed to the wall behind that, so that we could still have rails on both sides. The quality of the stairlift is okay, the ride is pretty good and I feel safe enough. I'm also not falling down the stairs anymore, which is its major feature.
However, I was a little concerned at first because our stairlift is quiet going down but coming up, where it's more underloaded, it hums a little more. The stairlift that we tried out in the store was a little quieter going up. I had the technicians come out to look at my stairlift, but they didn't think anything was wrong or unusual. They just put a bit more lubricant on it to make sure the noise is bearable. The model that we got has the post of the seat on one side, and it extends out over the seat. I'm a little worried that it will sag at the end of that seat, but it hasn't so far. That model was also the more inexpensive version. They didn’t have another option and I didn't want to wait, so it was the one we had to choose. The Handicare stairlift has been worth a peace of mind and I would recommend them.
When I purchased Handicare Stairlift for my mother-in-law, I relied on the choice of the dealer. This unit had a cogwheel drive versus cable. The installers had some difficulties and had to call tech support. It took a lot longer to put in than anticipated. The unit malfunctioned and it was enough of a catastrophe that they had to replace the whole mechanism over. The quality control should have known there was something wrong with it ahead of time 'cause it wasn't that complicated to install it.
The installers had to come back to replace the chair and they demonstrated it to my mother-in-law. She's taken a little bit used to it. Not because it’s hard to use, it’s just that some are reluctant to jump on it when they’ve been using the stairs all their life. The chair looks goods and works good now. So I'm happy. The unit is a straight stairlift and it sits and functions well. It may be a little slower than I would have thought it could be, but it's smooth. The Handicare Stairlift has good value.
Hi David, We're sorry to hear about the initial problems during installation. We're glad to hear that you and your mother-in-law are now happy with it.
When I had my father-in-law here, I was looking for a stairlift on the internet, and Handicare seemed like a very good company. I liked their price and the rating that I saw online. I had them install a curved stairlift that has an inside bin. It fits within the stairwell really good. We had a couple problems with it right at the beginning. When it's down at the bottom, it's okay because it goes past the stairwell. But when it's all the way up and you're in the stairwell, it makes it a little bit tight to try to get past it. It would stop halfway. And there was some type of wiring screwed up in it. But Handicare came out and looked at it and fixed it right away.
The stairlift was expensive but the quality is great. My father-in-law had no problems going up and down with it but he said, sometimes it was a little jerky. It made his life easier because he can go up and down the stairs. He's no longer living with us, so the hurtful part is we paid a lot of money for the stairlift but then, we can't sell it. Because it's a curved, it's worthless now and we're stuck with it. But it didn’t bother me a bit except I have this big hunk of metal thing in my stairwell now. I wish they had a buyback program. Other than that, it's a good piece of machinery.
I've had the Handicare stairlift for two years now and it's working very well. The Handicare stairlift is very safe when I'm using it and the quality is good. I'd tell others to buy one.
My wife keeps having trouble going up the steps so I called Walnut Medical and Handicare was what they handled. I paid $3100 and the stairlift seems to be working good. It's predominantly for my wife but if it's sitting there and I have to go up for a reason, I jump on it and go too. But if we don't want to use it, we can also walk up the steps easily because the seat, footrest and both arms go up. The staircase is straight shot here and as far as that goes, the Handicare stairlift can't be beat.
We're so happy that both you and your wife are enjoying the Handicare Stairlift!
My mom's all set and happy with Handicare Stairlifts. She has COPD and she can't get up and down the stairs. Somebody had a used Handicare stairlift that was available through Adaptech and that one was less expensive so we got her that for her. It's the straight option stairlift and it's perfect. The quality is very nice, it rides well and it’s not noisy.
Thank you for the feedback. We're so glad to hear that it's working out for your mom.
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I couldn't walk up the steps anymore. My daughter had Handicare installed for the steps, straight up. It's good quality, and regarding the noise level, I can hardly hear it. I'm safe and it's made it easier for me to go upstairs to my bedroom and my bath. It's also good that it’s got a remote and I would recommend Handicare if others needed a stairlift.
The Handicare Stairlift won't turn towards the top stairs and it’s wobbly. That’s dangerous especially for people that can hardly even move. It’s also expensive. Medicare and Medicaid used to pay for those chairs but some people were using them as decorations on their house, which is stupid. Because if I had a choice I wouldn't want one of those in my house. But they have good lawyers working for them to make excuses to get the prices high. And when you get older and you end up getting in this kind of condition that I'm in, you can't afford to be spending money. Plus, I'm retired and I'm trying to raise my grandchildren at the same time. Insurance should pay for it because you would not like to be crippled. You want to stay healthy and good.
I didn't like the Handicare salesman who came here. He was talking one thing and then the day he came to measure he's like, "Oh no, you need a hinge at the bottom of the stairs." But it's $200 more, so I felt a little taken aback. That should have been talked about and mentioned. As it was when we worked it out where I didn't need one. But I like the installation guys. They were really good. And the stairlift is serving its purpose so we're very happy with it.
Handicare was recommended to us by people who had done it. The representative who helped with our purchase was very informative and covered all of the questions that we had about it. He also did the installation and he did fine, only took about two hours. Overall, Handicare has good people, good price, and it's a good equipment.
I was researching stairlifts for my wife and when I was reading the history of Handicare, they seemed to be a company with a good background and it gave me the trust in calling them up. There were two people I dealt with. Edward was the person who installed the stairlift. A second person came towards the end to give him a final assist. Both were very knowledgeable and helpful. It was a positive experience. My wife goes well with the stairlift and I’m amazed that I can get up and down the stairs without any trouble. The results that were achieved were beyond our expectations.
We appreciate your feedback, Sheldon!
I ordered in November and it was install January 3, 2017. I had problems with the delivery day but they managed to have it delivered in time. Great customer service and a great job done by the Orlando office. This was installed for my mother-in-law who happens to be 95 years old and I live on the second floor. It was a blessing for her to be able to come up and down with ease. It was the best three months she had living in Florida for the winter season. I'm hoping she makes it again next year and next year and next year. If not then it was worth every penny to see the joy in her face. Again Handicare great job on your services and your effort in coming through to get this installed in a timely manner.
We're delighted to read your feedback and that we could help your mother-in-law.
Handicare was willing to come out to the house right away and give an estimate. Interactions with their sales reps were good, as well. They were fast and knew everything about their product. The installer was also great and knowledgeable. I really like the stairlift. It’s like having an elevator to get to the second floor.
I just had gone through two back surgeries so I was struggling to get up the steps but thanks to Handicare, I'm getting up and down the stairs now. I found the company through the ConsumerAffairs' site and their free-form stairlift conformed to our stairwell much better. During purchase, a young man designed a program which was very good. They have a computer-aided design system that let us put down little markers and they can calculate the chair lift/chair slope for the rail all the way up. I could see a computer-generated illustration of what it looks like in our stairwell or how much of the stairwell it takes up. Also, the product's made separately in Holland, assembled and tested, before it comes here to be put in.
One guy started installation then another joined him later on. I let them have their space because they had a lot of parts to put together and they did it well within the time that they said they would when it got here. And it works. The chair is self-centering even if we have vicious slope changes. We have a two-run staircase with a one-step well halfway up. So, the chair has to go up, level out, change, and then guide itself into a climb to get up. It pulls down around the bottom of the stairwell all the way into a parking place. It’s perfect and our landing is big enough that it’s far enough away from the stairwell that I don’t lose any traffic to it. And it folds out of the way, too. So far, I would recommend Handicare. Their system, though a bit more expensive than the others, fits our needs better.
I did a lot of research after I had already committed to another company. I’ve read some of the comments about their chairlift and they were negative. So I looked up the number one stairlift in Florida and the one for Handicare came up. It was good that I did that because I know I’m happier with the stairlift that I bought from Handicare than I would have been with the other one. Handicare has a lifetime motor guarantee and their extended warranty also was beneficial.
The representative was great, courteous, professional and knowledgeable about the product. The explanation of the product and the warranties and the features sold me. The installation of the product was really quick and the installer did a very professional job too. He had given me a step-by-step on how they did it because my husband was very concerned. We just put new carpet in, and the installer was explaining exactly where he would put it and how it’d look against the wall and some extra safety tips.
I feel very secure on the stairlift and it’s comfortable. I can now get upstairs and be with my family. I’m very satisfied with Handicare. I would definitely recommend it to anybody who had any stairs. As a matter of fact, my husband is thinking of putting one outside for me ‘cause I haven’t been able to go back down off our deck for the last four years.
Our experience with Handicare Stairlifts has been very good and very efficient. It was the most accessible from where we live at the time that we got it and the rep who assisted us with our purchase was fabulous. He was very personable and very knowledgeable, and answered all our questions. He did not try to push for us to get it. He just explained the different options and was very helpful. He was very clear about the warranties as well. He also told us that we can remove it if we ever sell the house and take it with us which was a revelation that I hadn't even thought about.
When the chair tilted when my husband tried to get out of it a couple of days ago, Handicare sent someone out this morning and he knew exactly what the problem was. It had something to do with a bolt and he fixed it immediately. He came early and was efficient. Handicare has made my husband's life a lot more enjoyable. The stairlift is convenient for him. It gets him up to our second floor without him struggling up the stairs, which was becoming harder and harder for him.
I had a broken ankle and needed a stairlift to get up my stairs. My sister and I looked online and Handicare had the best rating. It was all right with them. However, I had a little problem in the beginning because they lost my check. I had to put a stop on it and get another check. I had to wait for them to pay me for the stopped check, which they said they would, but it took quite a while that I didn't get it and I had to keep calling them. But other than that, the salesman was great and the chair's working good thus far.
I liked the price of Handicare compared to another provider so I purchased from them. Their sales rep was very nice, informative, and helpful. He took his time to explain and went all out his way, so we really appreciated that and he was more impressive than the rep from another provider. That same guy took care of the installation. He showed us how to use the stairlift, made sure that we use a safety belt. He also showed us the paperwork in case we wanted a tax return. We felt like he had our best interest in mind and we were grateful for his service. If ever we wanted to take the stairlift out or move it or give it back, they can help us do all of them. I love it. I could just sit in the chair and press the button to go up, and I don’t have to worry about taking up the flight. Overall, they were very good. When we asked for assistance, they came and did the job right away.
I did a search for stair lifts and I like Handicare Stairlifts' price and the lack of negative comments and rip-off so we went with them. We had several companies who gave us a call and tried the hard sell on us even though we told them we weren't interested. We compared what was offered by different companies and Handicare was by far, the most reasonable, not only on price but also in their presentation of the material. Also, our interaction with their reps has been a very good experience.
Their installation team was fine. However, there’s a two or three inch gap between the lift installed and the wall going up the stairs. My wife thought that it should have been a bit closer but I don't blame them because they asked me whether that was okay for me when putting it in and I said it's okay. But she would have liked it to have been a few inches closer to give us more room on the stairs. Nevertheless, it looks good and it operates very well. I've used it quite often since it was installed and it's a good system. Overall, it was a very pleasant experience and I appreciated their professionalism.
When we called Handicare, their people came the next day to talk and it didn’t take long at all. Their installers were very quick and they cleaned up after themselves. They talked to my son about how to operate it. The sales rep also came back and worked with me afterwards because I felt panicky when I was on the stairlift. He was a great help to me. I feel much safer and I’m no longer panicky on it. I was having difficulty on the steps, but now the stairlift helps me stay in my own home.
I liked the people that I was dealing with at Handicare. Everybody was so helpful. The men that put the stairlift in were nice and there wasn’t a thing laying around anywhere. The stairlift ride is very smooth and my husband loves it. We’re very pleased with it and would recommend it to any of my friends.
Handicare's product and service were great. The only negative thing is that they try and sell you on service for the chair as soon as you get it. If it costs $3,000, I sure as hell don't think I should be having service for my chair for a year. But in the line of chairs, it was a reasonable price comparatively. The people were also very nice and came quickly. Same person that I talked to was the same person that put it in and there's not a lot of mess to make.
It has also helped us quite a bit and we love it. It's worth every penny and I'm surprised at how safe it is for an older person. However, the seat belt is small and not easy to use for older people that don't have good dexterity in their fingers. There should be some kind of latch for people with arthritis because my mother cannot do it and I don't let her use it without me there. We practiced and we tried but we could not get it to go. So it's nice looking and it works if you have the dexterity to push the button but maybe they could tweak that.
Handicare Stairlifts offers my wife the assistance that she needs to go up and down the stairs so it's a big help. It took about four weeks before it was delivered. We had to call and ask Handicare about the delivery but they didn't have an answer from the factory as to when it will be shipped. Then when they got it, they had to fix it because it was making noise. Aside from that, there's a couple of things with it that we're not satisfied with. It takes 30 seconds for it to start before it engages which gets my wife confused. Then when she gets up on the top of the stairs, she has to turn the machine to get off which gives her a big problem to get on with her feet. It's something simple to operate and it goes up and down but it could have more conveniences that could make using it easier.
I was sold on the idea that it’s better to work with someone that works directly with the company, like a manufacturing rep, as opposed to a third-party like a medical distributor. It made a lot of sense to deal with someone like that. I found out that Handicare does that kind of selling so I called their people out, and I found the person that I talked to to be knowledgeable of the product and the competitor’s products. And their installation guy was very sharp technically, quite knowledgeable and a good guy even though it was the first time he’s done an installation on this particular product with this technology. He had a headphone and a microphone and he was on the line with the headquarters or the central people in installation. He took his time, made sure everything was right, double tested everything, and did an excellent job.
After that, the follow up has been very good. One of the things I like with this stairlift is that I can stop at any place and it’ll charge no matter where I stop. That way, I don’t have to keep it necessarily at the bottom where it may get in somebody’s way or at the top. I can do it at the right spot in the stairwell where people won’t work around it. I only had one small problem: the seat had a very fine cut in it. I just wanted to let somebody know about that and they were very responsive and I think they’ll continue to be responsive. If they give that kind of attention to a minor problem then with the major stuff, it’ll be better.
So it was a very intellectual experience dealing with everybody. They seemed to know what they were doing. I felt they knew what features I should have and which ones I shouldn’t have and didn’t try to sell everything. And as it turned out, I injured my leg (separate from my Parkinson’s) and I needed the chair much earlier, and it was a good thing it was in and a good thing it operated reliably.
A doctor brought up Handicare Stairlifts and we got interested. We installed it but my wife can't use it. She's only got about 3 months to live, she can’t walk and in bed now. So we're gonna have the stairlift removed. At first, we had problems installing it because all the parts weren't there. It wasn't the right part so they had to put a delay on that and order another part. It took about a week before they could get back out. Then after the guy got the part and was setting it up, he broke something which caused delay again to get another part. We're disappointed and not too happy. But, the installation team was very good except for new guy who broke a part. The foreman apologized up and down for the it and said he'd give us a discount on the purchase price because of all the wait.
I went to Walnut Medical and heard about Handicare. I purchased one and the reps who assisted me were marvelous. Their installers were also very well organized. They brought all their supplies in boxes and they asked me if they were in the way. I had no complaints whatsoever. They were fantastic and Handicare is really a big help. Everything, so far, is working fine.
It was a nice experience with Handicare. I like the ride up and down with the chairlift. The salesman was very friendly. He explained everything and how they worked. Then the gentleman that put it in was very cooperative. He did a nice job and left everything very clean and neat. Too bad that he had to work all day, but I suppose planning is their office. The only thing was that the salesman promised me a safety belt that was included but wasn’t in the package. I called him once and reminded him that I might need that safety belt, but I haven’t heard anything else. I’m still waiting and I don’t know whether I’ll get them or not.
My son installed the stairlift and it came missing a part, so he couldn’t put it in the day that he started to put it in. Then a manager came to install because all of his team was in a meeting in Pennsylvania. He was very clean and nice. I only have a stairlift because my children didn’t want me to climb stairs since I have a broken hip. I also have had a stroke and when I get to the top and I have to turn the chair, it's very hard to do.
The stairlift is fine except that they have to get me out of the bedroom. If I have to call an emergency vehicle, they couldn’t get up the stairs. The stairlift gets me up the stairs but it does not leave enough room for my aide to walk up. I have to send them up ahead of me because the chair takes up most of the stairwell -- which I didn’t know when they started to put it in. And if we’re putting it in an average stairwell, then we have to know that if somebody has to be taken out of their room, the firemen will have to carry them down.
I went and inquired about Handicare Stairlift and had a great experience with the rep who assisted me with my purchase. The installation team came and installed the system and it was wonderful. They cleaned up after themselves and explained everything. I got the stairlift for my mom so she'd be able to go up or down the stairs without a worry and she has been enjoying it and there haven't been any problems.
I like that with Handicare I don’t have to walk up the stairs. The rep who assisted me seemed professional and very punctual. Their installers were pleasant and were only here a couple of hours. It was a simple and very effective installation which met my needs in a timely fashion. With some of the things that I've done, I contact the contractor and that’s two or three months before they can come give me an estimate. But with Handicare, I called them on a Thursday, we had an appointment on Monday, and then it was installed the following Thursday.
Not impressed so far with the Handicare stairlift. I’m very close to calling them and ask them to come out and look at it again. First of all, when they installed it, for whatever reason, the screw plate at the center position about halfway up the stairs sheared off the head of one of the bolts. It just broke off. There might have been some kind of strain. They came out and put another screw in, but the device creaks and rattles and it sounds like there's stuff rolling around inside the device as I use it. It's very noisy. So I'm gonna call them again to tell them to come back out and find out what's wrong with it because it's making way too much noise and it shouldn't. It sounds like an old car.
Handicare expert review by Shelley Webb
Handicare has healthcare roots going back to the 19th century and has been installing stairlifts since the early 1960s. The company now works with 1300 partners and dealers around the world, about half of which operate in the United States and Canada. Their products provide safe and reliable ways for individuals with physical challenges to get up and down stairs.
They offer multiple types of stair lifts: Handicare has both straight and curved stairlifts to accommodate a variety of layouts. They also offer models for outdoor use, and all stairlifts can be further customized to meet consumers’ needs.
They do in-home consultations: Interested consumers can contact Handicare and one of the company’s partners will come to their home to do an in-person consultation. They’ll take measurements and 3D images to give consumers recommendations and an accurate quote.
Their products have a warranty: All Handicare stairlifts come with a standard two-year warranty and a six-month battery guarantee. Customers who want a longer warranty can purchase an extended service plan.
They make safe products: All of the sharp material on Handicare stairlifts is covered by a metal strip, and the tracks are on the bottom of the lift. Both of these features ensure that users and/or the children who visit them will not accidently hurt themselves or damage the lift.
They educate consumers: Consumer education is a part of the installation process. After the technician installs the stairlift, she or he will make sure the user knows how to operate the system.
Best for: people with limited mobility, joint pain and/or those with heart or lung problems.