Handicare Reviews

Purchased a Handicare 1000 outdoor lift two years ago for $5,000.00. In three months it needed a new battery. Three service calls, at $250.00 each to correct error codes in the past 10 months. Tried to sell it back to dealer at end of first year and they said it was only worth $600. Not reliable and consistent problems.

I bought mine in May of 2023 from Med Mart. Seven months later it quit running and I had to wait a month for a repairman. I was charged $330 to have it fixed. Six months later it quit again. Another month's wait and another $300.00. Then in January 2025 it stopped again. After another month waiting for repairs. The repairman said the batteries were bad and he replaced them, charged a total of $440.00. Last week, August 20th, it's dead again. Called Med Mart and was told it will be a month before they could get to me. I'm 82 years old with two arthritic knees and a bad back. Having to climb my stairs is pure torture. Going to cut my losses and buy another brand.

I bought this chair for my dad and started malfunctions since more than 7 months ago. Long story short, no one could find cause of malfunction. Chair is useless and not working. My dad is stock in his room and can not go anywhere. They stopped returning our calls. We are desperate of what to do. My father can not go anywhere without that chair.

Their VP contacted me after I wrote a review, and we were able to resolve the situation amicably.

My husband and I are both handicapped. We had an Acorn stairlift to the second floor but was very unhappy with the company and their service department. We had asked them to come out and look at our cellar stairs but they never showed up. We saw your review on stairlifts and picked Handicare. They came out and viewed the area and in no time they were here to install. Did one heck of a job and before you knew it we were able to use our basement. The lift is superior to Acorn and we know because we have one. The service is great.

Purchased my Simplicity 950+ 6/2019. 10/05/2020: Unit started making weird, expensive sounding noises. Contact Ability Center in Springfield (seller). Technician ordered parts & rendered unit inoperative. 10/15/2020: Hip replacement surgery. 10/26/2020: New parts installed. More weird noises. Technician said unit belongs in a landfill, gave me a labor bill for $1K+ and strongly suggested I buy another brand.

I bought a Handicare 1000 xxl stairlift from the Sarasota, Florida distributor. My experience has been a nightmare. Buyer Beware! These stairlifts are junk! The seat is made of cheap plastic. The chair pads are like the cheap garden knee pads that can be bought anywhere for a few bucks. I was charged $4800 just for the equipment. The installation was an additional $425. They claim the stairlift will support 440 pounds. Don’t believe it. When I sat on the chair it tilted forward making me feel I would fall forward and out of the chair. The second time I sat in the chair, a bolt broke and I don’t weigh anywhere near 440 pounds. My installer never could get the automatic swivel chair to work.

Updated on 11/22/2021: The company replied to my previous review saying that this issue was resolved. The company did contact me but, a year and a half later, the remotes for our stairlift still do not work. Apparently, there is a known fix for this problem but it has not been installed in our device.

As I had to have foot surgery and I was non-weight bearing, I pulled my shoulders out from trying to get up and down the steps. I got the straight Handicare stairlift for the back stairs and the installers were in and out without a problem. This stairlift keeps me from being confined to the upstairs and if I had a problem, I would feel very free to call the people who sold it to me and installed it for me.

We purchased the stairlift in 2016. It malfunctioned in Sept. 2018. We had difficulty in finding someone at Orlando Tech Services to help. An authorized dealer was assigned to us in Nov. 2018. The remote control arm was replaced 11/29/2018. The chair's computer was replaced the week before Christmas. Remotes were not in the box. We are still waiting for the remotes. The authorized dealer has advised us that the Orlando office called them yesterday, 2/12/2019, to say the remotes were on back order with no estimated delivery date. I had called the Orlando office earlier that day to complain. The Orlando office refused to talk to me. Handicare USA can send me an account statement with a balance on it but the tech services office cannot talk to me. I am frustrated beyond words.

My husband's handicapped so I got a Handicare stairlift. Other stairlifts has weight limitations. They didn't go as high as Handicare. The sales visit from their dealer was fine. It's just that they sent somebody that probably wasn't trained enough to install one. They folded the rail at the edge of my stuff and made a dent the metal stripping that I had across my tile. They made a dent in there from falling. They need to watch who's selling their product because I wasn't real happy about that either. It could give them a bad name because of the experience. It took me close to a year to get it running, and then I've had it approximately four years. But when I was in need of battery, I went to contact them and they were out of business. They put me in contact to one of their authorized repair people, and that's where I got my battery.

I got Handicare Stairlift for my aging mother. They just seem to be the closest to me and the most likeable. The installation team was fabulous. So I'm also very impressed with the stairlift. It has made my mother's life better by 100%.

Handicare makes beautiful lifts and for the most part they are made well. If you ever have a problem with any of their products be prepared to wait for weeks to get a part and pray that they ship the right part. Their customer service is just horrible. No response and major attitude. The company culture is really bad across the board no matter who you speak with. I wish we knew this before we bought a Handicare Stairlift.

I needed a stairlift because I was having back problems and trouble getting up and down the stairs. My friend bought the Handicare stairlift for me and it was installed wonderfully. It's handy and I love it.

I had to have a stairlift because I have a business in my lower storey and I have to get up and down on steps. I chose Handicare because the hospital where I called to ask told me that that’s where they have gotten theirs. We have a 90 degree turn in our house and it was gonna cost quite a bit more to have the kind that went around the curve. So, we opted to buy two instead. Handicare was very professional but I’m disappointed with the stairlift itself. I haven’t had to use it for a while and was used very little but there is a terrible noise in it. I was afraid to use it.

My son is in a wheelchair so we decided to purchase a stairlift. Handicare Stairlifts has good reviews and they were responsive when I called them. The rep came out twice for the sales visit and he told me all my different options. He was very responsive and forthright with me about what my options were and he was thorough and upfront about what would work best and what wouldn't. Then I made an appointment and went to the office, and he showed me all the different options. Overall, he did a good job. We had a straight stairlift installed and its quality is pretty good. How it fit into our stairwell was as good as it could be, given the space that we were working with. The stairlift was an expensive purchase and it was not covered by insurance, but it has been great and it has made it easier to get my son around. I was very pleased with our experience with Handicare Stairlifts.

Per my email response from Consumer Affairs on Saturday, 8/04 they were to contact me in 24 hours. Allowing for Sunday, 8/05, to date it has been three business days since then (now 8/08), with no response! Looking elsewhere. So much for their 5-star rating. Customer service: 0.0.

My husband had a stroke and we decided to go to Gatti Pharmacy in Indiana for a stairlift. A rep came down and explained all the Handicare Stairlift features. And about five days after, we have our stairlift. The workmen were here in and out in a day and they cleaned up after themselves. They were wonderful and very thoughtful. They made sure we understood every feature before they left. Our straight stairlift is nice and the cost is very reasonable. It’s a little tight, but we can get around it. We both use it every single day and we enjoy it very much.

I bought the product 1 year and 7 months ago. My original experience with the sale and the installation process was very successful and I gave them a 5 star. I bought an outdoor curved stairlift. I was going to call to get service done prior to my 2 year anniversary. We only use the lift when my mother in law is visiting from January to March. When not in use I run it at least once a month and use Vaseline per installer instruction to have the pipe lubricated.

My legs got worse and I couldn’t do steps. I tried going up with the kids helping me for a while, but it was too much of a struggle. So, I figured stairlifts are worthwhile. I got one from Handicare and their sales visit was all good. I got the straight one and its perfect for my stairwell. Its ride is very fluid and I’ve no trouble with it.

My husband is handicapped about going up and down the steps and because we were afraid of him falling, we needed a stairlift for mobility. The other stairlift providers said that my stairway was too narrow and they wouldn’t put one in for me, so I went with Handicare and bought the straight stairlift. Interacting with the reps during the sales visit was excellent and they were all super people to work with. The two installers who came were also super. They couldn’t do enough to make us comfortable and help us out. The Handicare stairlift is perfectly good and we love the way it works. The quality is very good and it's worth it.

I'm on oxygen, and it was hard to get up and down the stairs. I bought a straight, indoor stairlift from Handicare. They were a little cheaper than other providers. Handicare's rep was a really nice person, very personable and nice to work with. I appreciated that she came, saw what I needed and didn't try to sell the most expensive thing to me. The installers were super and really nice people, too. They really cared about what they were doing and they showed me how to use the stairlift. The stairlift is great. Everything folds up if somebody needs to get past it. I've had it since May and it has made my life a whole lot easier. Before, I just really stressed about having to go downstairs and, now, I don't.

Handicare stairlift was expensive, but I got it on sale at 20% off so it saved me quite a lot of money. The rep went on a sales visit and did a good job personally. They told us everything we needed to know about it. The guy who installed it was very pleasant and informative, too, and he was finished in one day. The stairlift is of good quality. We've got one of the fold-up arms that come up. It was pretty easy to fold up myself. I got problems walking up and down the stairs so I got a stairlift, but I still go up and down the stairs myself as much as I can. I use the stairlift when it is necessary.

Using the Handicare stairlift has been helping and making a big difference in the life of my elder who needed a stairlift. A rep showed up and he was very nice, and he showed me the steps in getting the stairlift. We gave him the measurements of our stairs and then he ordered the unit. We got a curved stairlift from them. Then the installers came on time and they installed it, and they did a demonstration on how to use it. We've got wide stairs upstairs and it fits okay into the stairwell. The stairlift is expensive but its quality is good.

I’m an amputee and my one leg and my arm were giving out from going up and down the stairs of the house I had before. Then when we bought a new house, everything is on one floor, but it has a garage and a bonus room, which I made into a music room. So I had two Handicare stairlifts put in to make it easy for me to use the stairs. The sales representative was a good guy. You couldn't get a better salesperson than him. He made a special appointment on a Saturday for us and he said he wouldn’t be comfortable selling me one until I tried it. So we tried a few of his different stairlifts. Then the technicians put the straight stairlifts in the next day. After it got finished, they showed us how it worked and explained what to do if the power went out.

My wife has fallen down the steps and injured herself seriously. We live in a two-story house and had to have a stairlift installed. I used to work for the company, a local dealer, that sells Handicare stairlifts. It was after I was let go that I knew that there were a lot of people that serviced handicaps with their oxygen tanks. I talked to John and he mentioned a few or higher-end models, but we settled for what he suggested, which was Handicare. I trusted him and I got the stairlift.

We have elderly people living with us and they needed the lift. We got feedback online and from some other people that had bought stairlifts. It seems like Handicare's reputation and quality was better than some of the other ones out there. The rep I dealt with was excellent as far as explaining to us what it was, what we are getting and what was involved. We have a turned staircase in the house so the stairlifts are required to be ordered. He had recommended that he could put a straight line in for us while the other one was on order so we get us at least most of the stairs down. He even did that while we were waiting for the custom built ones and it took six weeks to get it. He always gets back to me and kept me posted on what was happening. He represented well and did a good job.

When I purchased Handicare Stairlift for my mother-in-law, I relied on the choice of the dealer. This unit had a cogwheel drive versus cable. The installers had some difficulties and had to call tech support. It took a lot longer to put in than anticipated. The unit malfunctioned and it was enough of a catastrophe that they had to replace the whole mechanism over. The quality control should have known there was something wrong with it ahead of time 'cause it wasn't that complicated to install it.

I have lung cancer so I needed a stairlift. I like Handicare's price so I bought a straight type unit from them. Their installation team was nice and showed me everything about the stairlift, how it works and where its batteries were. It's good and it has saved me steps. I haven't had the unit that long but I really like it. I had a good experience with them.

When I had my father-in-law here, I was looking for a stairlift on the internet, and Handicare seemed like a very good company. I liked their price and the rating that I saw online. I had them install a curved stairlift that has an inside bin. It fits within the stairwell really good. We had a couple problems with it right at the beginning. When it's down at the bottom, it's okay because it goes past the stairwell. But when it's all the way up and you're in the stairwell, it makes it a little bit tight to try to get past it. It would stop halfway. And there was some type of wiring screwed up in it. But Handicare came out and looked at it and fixed it right away.

I needed help getting up the stairs, and the occupational therapist that I was working with at that time recommended Handicare Stairlifts. I talked to the reps and they seemed reasonable and could meet my needs pretty quickly. The straight stairlift that I got is as compacted as I imagined it should be, and it fits fine inside of the stairwell. We had to decide whether or not to take the rails on both sides of the stairs, and we decided to take one rail out so we could put the stairlift closer to the wall. But I still want to install a rail that's more pressed to the wall behind that, so that we could still have rails on both sides. The quality of the stairlift is okay, the ride is pretty good and I feel safe enough. I'm also not falling down the stairs anymore, which is its major feature.

I've had the Handicare stairlift for two years now and it's working very well. The Handicare stairlift is very safe when I'm using it and the quality is good. I'd tell others to buy one.

My wife keeps having trouble going up the steps so I called Walnut Medical and Handicare was what they handled. I paid $3100 and the stairlift seems to be working good. It's predominantly for my wife but if it's sitting there and I have to go up for a reason, I jump on it and go too. But if we don't want to use it, we can also walk up the steps easily because the seat, footrest and both arms go up. The staircase is straight shot here and as far as that goes, the Handicare stairlift can't be beat.

My mom's all set and happy with Handicare Stairlifts. She has COPD and she can't get up and down the stairs. Somebody had a used Handicare stairlift that was available through Adaptech and that one was less expensive so we got her that for her. It's the straight option stairlift and it's perfect. The quality is very nice, it rides well and it’s not noisy.

I couldn't walk up the steps anymore. My daughter had Handicare installed for the steps, straight up. It's good quality, and regarding the noise level, I can hardly hear it. I'm safe and it's made it easier for me to go upstairs to my bedroom and my bath. It's also good that it’s got a remote and I would recommend Handicare if others needed a stairlift.

The Handicare Stairlift won't turn towards the top stairs and it’s wobbly. That’s dangerous especially for people that can hardly even move. It’s also expensive. Medicare and Medicaid used to pay for those chairs but some people were using them as decorations on their house, which is stupid. Because if I had a choice I wouldn't want one of those in my house. But they have good lawyers working for them to make excuses to get the prices high. And when you get older and you end up getting in this kind of condition that I'm in, you can't afford to be spending money. Plus, I'm retired and I'm trying to raise my grandchildren at the same time. Insurance should pay for it because you would not like to be crippled. You want to stay healthy and good.

I didn't like the Handicare salesman who came here. He was talking one thing and then the day he came to measure he's like, "Oh no, you need a hinge at the bottom of the stairs." But it's $200 more, so I felt a little taken aback. That should have been talked about and mentioned. As it was when we worked it out where I didn't need one. But I like the installation guys. They were really good. And the stairlift is serving its purpose so we're very happy with it.

Handicare was recommended to us by people who had done it. The representative who helped with our purchase was very informative and covered all of the questions that we had about it. He also did the installation and he did fine, only took about two hours. Overall, Handicare has good people, good price, and it's a good equipment.

I was researching stairlifts for my wife and when I was reading the history of Handicare, they seemed to be a company with a good background and it gave me the trust in calling them up. There were two people I dealt with. Edward was the person who installed the stairlift. A second person came towards the end to give him a final assist. Both were very knowledgeable and helpful. It was a positive experience. My wife goes well with the stairlift and I’m amazed that I can get up and down the stairs without any trouble. The results that were achieved were beyond our expectations.

I ordered in November and it was install January 3, 2017. I had problems with the delivery day but they managed to have it delivered in time. Great customer service and a great job done by the Orlando office. This was installed for my mother-in-law who happens to be 95 years old and I live on the second floor. It was a blessing for her to be able to come up and down with ease. It was the best three months she had living in Florida for the winter season. I'm hoping she makes it again next year and next year and next year. If not then it was worth every penny to see the joy in her face. Again Handicare great job on your services and your effort in coming through to get this installed in a timely manner.