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About Haier Refrigerators Reviews
Haier designs solutions to enhance consumers' enjoyment of home at every stage of life—from university to first apartment to all shapes of family living. Each solution champions intelligence, individuality and the human drive to create the perfect home, so that each interaction with the consumer is a new
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ConsumerAffairs has collected 179 reviews and 246 ratings.
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Reviewed April 12, 2023
OK I purchased a refrigerator from this company a year and a half two years ago and the temperature of the refrigerator and freezer was not stable. As I do not have an extended warranty. I called Dte to come look at it. Dte sent out a GE representative and he said the compressor is not good. I left a negative review on the company’s website stating that it’s shameful to have a refrigerator not work after the short amount of time. I have a no expectations, except to explain the situation to help other customers, and prevent them from being in the same situation.
HAIER/GE responded with an email, asking me to send them the model number and serial number date of purchase my contact information and the contact information for the people who looked at the refrigerator. There was no one to call or talk to regarding this inquiry so I called GE and it took about an hour and a half and I found out why they sent me the email and why they want me to do all this work. It’s for nothing. They maybe will give me a discount on parts and that’s the best they can do. I didn’t ask for anything in the review.
When I went to write a second review on their company website, it was declined because I was talking about lack of proper customer support and I was not talking about how dysfunctional the equipment was or is. This explains the reviews because all the reviews I see say the product is good, but it’s not good. I’m very confused and if we’re not allowed to complain about the customer support or lack there of and how do we know what we’re dealing with. The email they sent me was a template. It had no meaning or value. Why did they send it except to try to look good.
Reviewed Dec. 13, 2022
DO NOT BUY! Tried to find General Electric to enter this post. They do not make these refrigerators. Purchased in September 2022. It is a French door with bottom freezer and ice and water in the door. The design is excellent, but this fridge makes so much annoying noise I’m ready to replace it, even if I’ll lose the matched set I’ve been wanting for years.
Contacted General Electric. I was advised that if I had a repairman come out, it would be the only call covered by warranty. Wanted to make sure there was no problem. They had no licensed repairman, but they did connect me with one. The serviceman checked it out and said everything was fine; they just tend to make noise. Have been sent multiple letters from GE for me to sign up for their “assurance program.” So I’m supposed to pay for insurance on a brand-new product! What does that tell you?
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Reviewed Oct. 9, 2022
Purchased 2 door refrigerator in Nov 2021 by considering the product features but start facing issues from day 1.
(1) It start monitor noise from day 1 and no one was able to resolve issue for first 15 days and some how Factory technician visited and resolve the issue by end of month.
(2) Door start giving noise and reason shared greasing needs to be done regularly from 2nd month onwards and needs to connect with local service center for the same issue every month and issue resolved but its a continuous issue.
(3) Cooling issue: Refrigerator start giving cooling issue after 6month and issue not resolved yet permanently. Every month technician visited to clean the ice from freezer and add new sealing to allow the flow of air to bottom part but it's an ongoing issue and every time told to us that issue will not be repeated but no solution with technical team.
According to their technical & service team I was told that your product is working correctly according to them. Also their service team suggesting to buy an additional service package for 3years to continue use their service. The issue which I start facing from 1st year itself the same issue started in my old refrigerator after 11years. I will not suggest anyone to buy their product and there is no solution for their product issue.
Reviewed Aug. 10, 2022
This is the worst fridge I have ever purchased. Just one month after warranty period the fridge stopped functioning. On contacting service centre they insisted on tough formalities and asked to bring the appliance at their service centre at my own cost which costs about 10% of the toal cost of fridge that is about 3000. I advise not to buy this product.
Reviewed June 27, 2022
I bought refrigerator on 19th of Feb, 2022 and after 3 days its gasket change its shape, I launched complaint but my issue isn't resolved and 'til yet i.e. 27.6.22 I launched 8 complaints. Now they said you have to send your refrigerator at our service center that is not easy task. First I have to take refrigerator from 2nd floor and then will pay the cost of carriage. It seems that they have no solution but they tough the process so that I stop to complaint them and continue to use what I have. I contacted from a worker to higher authorities but that wasn't fruitful. So, it is strongly recommended that avoid Haier products. Once you buy, it's yours and company have no concern.
Reviewed June 13, 2022
Bought in 2017 two door fridge. Compressor and Colling coil failed in in one year. Replaced compressor Again paid Rs 3500 for Colling coil - 2021 again compressor leaked and Colling coil leaked Paid Rs 3000 to repair - Now 2022 the compressor failed - the service is outsourced and they are not answering tel. call and no reply from customer service for emails.
Reviewed May 23, 2022
Once you buy this product they will not give any service ever so buy at your own risk, I brought a refrigeration and it stop working after 8 months and I trying to get service but these guys show up. I have get that done by local guys.
Reviewed Feb. 22, 2022
I have purchased a Haier 345L refrigerator on 22nd Feb'2016. In less than 6yrs of purchase the Fridge stopped working. I raised a complaint in the 2nd week of Jan 2021 and the cooling coil was changed after making me wait for almost 2 weeks after raising complaint and charging me around 4k. In less than 2 weeks time, the fridge again stopped working and I raised a complaint on 6th Feb 2022. This time, I was told the compressor was not working and after waiting for 2 weeks again, the compressor was replaced. Despite changing the compressor, the fridge still didnt work and I was told the condenser needs to be replaced.
After being charged 950Rs for the condenser, it was replaced. Despite replacing the Condenser, Compressor and Cooling coil, still the fridge is not working. When I reach out to the customer care, they always say "Aap nischinth rahiye (Please relax we will take care of the issue immediately)". However, the technicians come way after their promised time of 24-48hrs. When it comes to the customer, they stick firmly to their policy and rules (ex: I couldnt find my bill initially so was asked to pay for the service and Compressor). However, when it comes to providing service, they never stick to their policy (which is to at least come and visit within 24-48hrs). This is hypocritical and trust me, the customer care service is so pathetic. It will make you regret purchasing their products.
I never write reviews but was forced this time to give a review due to the amount of frustration they have caused. It is more than 5 weeks in totality that my fridge has not worked and is still not working. I decided to wait till Thursday and then dump this fridge in garbage if not attended to. I WILL NEVER RECOMMEND HAIER PRODUCTS TO ANYONE WHO WANT TO HAVE PEACE OF MIND.
Reviewed Feb. 15, 2022
We had service out in the first 2 years due to temp warming up. Now 2.5 years and it beeps every 10 seconds. You can't stop it. Customer service is crap. So a fridge that works is now going to landfill all because I can't stop it beeping... DO NOT BUY HAIER APPLIANCE EVER.
Reviewed Feb. 7, 2022
Fridge not that old but breaking down. Still technically cooling but LED display not working and running loud. I have been waiting on parts since October. When it dies I will not be replacing it with this company.
Haier author review by Sandy Baker
Haier is one of the largest home appliance companies in the world. The company began in Qingdao, China and was founded in 1984.
Affordability: Haier is well reputed for making high-quality appliances and selling them at affordable prices.
Small size options: The company offers a wide selection of smaller fridges, convenient for customers who have a small space but want a bigger selection of fridges to choose from.
Eco-friendliness: Haier offers products with Energy Star ratings, which means that they use less energy than the traditional refrigerator and are better for the environment.
Access: It's easy to locate Haier refrigerators because the company distributes to more than 100 countries.
Community focus: Haier focuses on doing good in the communities the company is based in, and it recently launched a program with the Food Bank for New York City.
Haier Refrigerators Company Information
- Company Name:
- Company Type:
- Year Founded:
- 1800 Valley Road
- Postal Code:
- United States
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