Haier RefrigeratorsConsumerAffairs Unaccredited Brand
Haier designs solutions to enhance consumers' enjoyment of home at every stage of life—from university to first apartment to all shapes of family living. Each solution champions intelligence, individuality and the human drive to create the perfect home, so that each interaction with the consumer is a new opportunity to bring ease and joy to everyday life.
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I have a not yet 5 year old Haier 18 CF refrigerator used for overflow/beer in the basement. The fridge started going warm and not running. Local service guys identified the defrost timer as the problem. They could not find a replacement part from Haier because it was discontinued!!! They searched for aftermarket and after 2 attempts found a part that worked even though the specs were a little different or incorrectly identified. I contacted Haier to verify. They said, "Too bad. Not available." So Haier would not do anything for me except offer $150 off a new refrigerator. Hardly covers the service call. I will never buy a Haier product again! Don't be tempted to buy this brand! Walk away and buy something else. A company that knows the part is defective, changes it and discontinues replacements for a 4 yr old appliance is not worth consideration!!!
Haier refrigerator HRQ16N3 - Bought this 13 months ago didn't take the warranty because it was too expensive and when you buy something brand new and pay good money for it you expect it to last at least 5 years. Well just after the warranty ran out the refrigerator stopped cooling, I was told to unplug it for 30 seconds and it would reset. I did that and it worked for 1 week and is now not working again, I can't afford to keep loosing food and my husband is on insulin and it needs to be refrigerated, so I guess we will have to buy a new fridge. But it will not be a Haier. Worst product I ever owned.
Bought this unit (Haier 9.8 Cu Ft Refrigerator Model HA10TG31SW) Nov 2015 as a 2nd refrigerator for overflow usage. Within six months had to have a circuit board replaced. Fortunately under warranty. Two weeks ago noticed unit not cooling or freezing ice cubes. Technician came out and determined compressor not working. Spoke to Haier as compressor is covered for 5 years per warranty, right. WRONG! Was told compressor uses flammable liquid and can't be serviced and that Haier will not replace the refrigerator but instead will give a $200 rebate on another Haier or GE refrigerator. GE doesn't make the size I want and a replacement Haier will cost my about $150 more after the rebate, plus tax and shipping. What kind of warranty service is this. Could have bought a bigger unit from a more trustworthy company with the total cost I'll end up paying. I'm stuck but you can save yourself some grief by choosing another brand right at the start.
We bought the Haier refrigerator model HRQ16N3BGS, French-Door Bottom Mount Refrigerator from Home Depot on July 10, 2018. Home Depot delivered it in a timely manner on July 19, 2018. The fridge and freezer are not cooling. Our kitchen thermometer indicates that the temperature is at 62 degrees Fahrenheit. We called the Haier America Hotline about this problem and was told that a technician from Friedman's Services, San Francisco, will be out on July 23rd. The Haier America Hotline representative advised me that this is a common problem with Haier refrigerator models with exterior control panels. In the meantime, we had to throw away tons of food. I hope that this problem is fixed and that Haier should recall this model. We will never buy another Haier product.
Fridge/freezer manufactured 2015, probably purchased same year has ceased working properly, probably haven't kept paperwork as we didn't expect product to break down a few years after purchase. Trying to get hold of anybody to provide information or advice on which part is the problem since 23/6/18 has proved useless. First 2 emails completely ignored, website wants you to 'live chat' with them, but of course you can only do that during the day until 6 pm, hence trying to email, also filled in their online form which wanted a lot of information, serial number was supplied, that is how I know when it was manufactured.
The outcome of all my emails and phone calls was to be directed to company called 'Pacifica', never heard of them who will only advise that I pay 89.00 for a visit by an 'engineer', probably cheaper and better value in the long run to chuck the f/f out and buy another one by another company as Haier have shown their products to be totally unreliable, issue first raised several months ago, so has nothing to do with the heat wave we are having, which was one suggestion from a non-technical call handler, who is all you are ever going to get to speak to without paying the call out fee. Totally unimpressed with this company, its products and its customer services.
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Purchased this refrigerator Model HRT21F2APP 10/12/16 w/ extended warranty. Had never heard of Haier, told GE had been bought out by them. Always bought GE appliances in past, great experience. NOT SO with this little jewel. July 2017 had to have evaporator motor AC/DC & HRI0064001776 replaced. Two mos. later had to have thermostat for defrost in freezer, water valve w/o bracket and adaptive defrost control replaced. Sept. 2017 replaced ice maker. Mfg. warranty expired in October and in April 2018 used extended warranty protection - fridge leaking water, water covering 10-12" in front of fridge, pipe that goes to ice maker had popped out causing the leak which also went under flooring in kitchen, glued it back into place. You'd think it would be fixed, Right? Nope.
Leaking again. The pipe had come loose and it was leaking again. Took it out and replaced. Had to come back one more time after that to replace the water valve for 2nd time. Now you'd think it would be fixed by now right. Wrong!! It's summer in GA., hot, humid, steamy outside but nice and cool inside except in MY refrigerator which was registering 47 degrees. Turned it higher. No change. By now the milk had soured and decided to move everything that could spoil into our 15-yr-old GE refrigerator in our garage which is used mainly to store beverages, Now this 15-yr-old refrigerator is in a hot double garage but it is registering 35 in the refrigerator and -1 in the freezer. Moved anything that could perish/spoil to this refrigerator.
The Haier refrigerator now has water, hummingbird water, 4 6-oz cans of V-8, 2 lb. pkg. of strawberries and a few jars of various condiments. After moving all of the perishables out the Haier is down to 34 degrees but has almost nothing in it. Also the freezer has long icicles in back of freezer where vent is and most everything in it is covered w/ frost. The same repairman who has been here 8? times just left. He is ordering 2 parts to see if that will fix the freezer icicles and keep the refrigerator operating. You know the extended warranty is supposed to expire in October 2018.
I did not read the extended warranty very well when being offered to purchase because if they replace it will terminate this extended warranty and will have to purchase "NEW" extended warranty for replacement plus will not exceed original price of fridge (ok) minus taxes, fees, and ANY PREVIOUS CLAIMS PAID by extended warranty. AND may be required to ship or deliver the defective refrigerator PRIOR to receiving any authorized reimbursement. It does not specify where you ship or deliver it to but two 70 yr-seniors are not going to be loading a fridge. The What Is Not Covered runs from A to P. Frustration is mild to what I'm feeling today. Never again will I purchase a Haier product and never again will I purchase an extended warranty w/o looking it over from cover to cover. Are things just not made as well as they once were???
I purchased the small 14.6 cu.ft. fridge from Lowe's just over a month ago to replace a similar small one that had quit after five years. The new fridge quit overnight. Returned it to Lowe's (I had a very good experience with the store). Got another one. It went out after two weeks! Again returned it. The third one went out after two weeks. Very frustrating. I wracked my brain to figure out the problem. I even had my new wiring re-checked by a licensed electrician again. Finally, after reading other reviews, have decided that because there is TOO LITTLE INSULATION in this fridge and it is installed in a cubby hole with two outside uninsulated walls, that during cold weather the fridge behaves as though it is outdoors on a cold day. Good grief. Do not recommend. Got another brand of fridge that is working in that location just fine.
Do not recommending buy "Haier" refrigerators. They not cooling off enough. So cheap product. Waste of money. When I purchase they don't have shelf in the freezer. I have to order separately + 50.00$.
Went out last year and Lowe's gave us the name of the service people. They came but we didn't get the light but for 2 months and now it's happening again. But this time can't get a serviceman. Never again will I buy this brand!
I had saved money for almost a year to get a new much needed refrigerator. So after saving I bought a Haier refrigerator from Lowe's and not 3 months later it stopped working (the starter relay). Then after waiting months for that part when I finally got it the power board had gone out. So it was a huge financial hit to my family as I'm on disability raising four children. We have been having to use an extremely small dorm room refrigerator and I don't have the extra money to buy another one.
Of the mark HAIER. I bought a refrigerator and a washer. WHAT A MISTAKE... 6 months into service first the refrigerator went bust something the motor. Took in for service. They kept it for a month and when back it was the same a week later. Then was the washer by the 8th month same history they didn't know how to fix it. I was offer a "GOODWILL CERTIFICATE". THERE'S NO GOODWILL ON TRYING TO HONOR YOUR END OF THE BARGAIN MR. **. No wonder trump had it with them. End of story I had to go and get me new appliances. Terrible company. Don't buy appliances if you expect to keep them for more than 6 months.
What a piece of JUNK!!! Lasted 2 years and 9 months... The first one lasted a day. The second lasted 2 years and 9 months. What kind of products do they have??? Just for the service guy to come out was $75 then the repair cost could be $300+. Bottom line is that this product will NOT LAST!!! Be smart do not buy it!!! I thought Lowe's was better than Home Depot. I guess I was wrong. They carry junk as far as I am concerned. Look at the other reviews not just mine. Are we all lying? I think not. Have to say I am very disappointed in Haier and Lowe's.
We bought a 10.5 cubic foot refrigerator on sale at Lowe's and followed the instructions to reverse the door opening. After struggling for over an hour to reinstall the door, we found that the screw holes were drilled 1/8 of an inch too close to the outside of the door frame. Now the gasket will not seal when the hinge is secured in place. Now we cannot reverse the door opening. If this is the kind of products they produce, I won't be purchasing their products again, and will make my dissatisfaction known on social media.
Ten months ago, I purchased a Haier refrigerator from Lowe's. This week the refrigerator does not work at all and the light burnt out. It was a nightmare to get it repaired. When I tried to call for repair, one of the representatives said that a service would come out and repair the refrigerator. She said that I was on the schedule to get a repair the next day between 8:00-5:00. I took off work and called to find out the "window" of when the service will be arriving. When I called, the representative said that the service was rejected. How could it have been rejected when she said that I was ON the schedule? No one called me to let me know that it was rejected.
I emailed a copy of the Model number and a copy of the proof of purchase. The representative today said that the service that they scheduled me for does not repair in my area. WHAT? Why was it scheduled then? I'm very upset because I took off work for nothing. I should have been notified of the change. I am very disappointed in the lack of service that I have received from this company and I will not be purchasing products from this company in the future if the service is so hard to come by. Thousand dollar refrigerators should not break so easily.
Bought from Lowe's. Reviews were okay. Went to other sites and poor reviews - same as my experience. Machine just failed in short order... Haier guarantee parts but not labor! Will try to get parts and get repaired - but what a nightmare! Do not buy!!!
Bought this small 2-door refrigerator at Wal-Mart for the bedroom for when company comes, or when I have overflow from my other refrigerator. I only had it a year and a half when suddenly it stopped working. I didn't realize it at first because when I opened the door, the light was still working. I had it stocked with spiral ham, chicken, hamburg, sausage, etc, not to mention all the vegetables, salad, pounds of butter I lost. I would have expected for this to last more than a year and a half.
BOUGHT A HAIER FRIDGE FROM LOWE’S FEB 25 2016, HAD LESS THAN ONE YEAR AND IT WENT OUT. After a couple of weeks a tech came and put hard start kit on it, now less than 5 months later it is out again, food had to be thrown out and now out of warranty… Is there any class action law suits against this ** company and why is a company like Lowe’s selling and putting their name together with this horrible company??
Lost everything in fridge. One month after warranty ran out. Had one year one month. I'm disabled and can't afford another. I advice never buy Haier products. Biggest rip off! Someone should do something about the company.
After receiving my American style fridge freezer, I was more than happy with it. Until 5 months later it was to break down, when the gas leaked out and left a substance which leaked on to the bottom of my fridge. And also had to happen on the hottest part of the year May/June and close to a bank holiday. And resulted in 13 days without our fridge freezer, in which resulted in having to throw away all our food and ongoing milk being thrown away which totalled approx. £180.00. I have today just received our new replacement fridge freezer fingers crossed this will last much, much longer. My husband phoned Haier to report our loss of food on 5th June 17 to be told we could not be compensated for our loss. NOT HAPPY is an understatement. Haier this was not our fault and feel let down by your company.
Purchased my Haier refrigerator 15 mos. ago. Lowes provides no warranty. Called Haier. They will warranty parts only. The larger part of the bill is the $150 per service call fee and then $60 per hour. I can now see after reviewing this site, Lowes & Haier are known for junk appliances. Note; don't buy from Lowes or Haier.
My Haier fridge is not cooling, it seems is the compressor. After only 2 years. We are disappointed. Suddenly One day not cooling anymore. We don't use it too much since we are out of home mostly. Try other.
Haier refrigerator HT18S45SB - We bought the refrigerator on 9-2014. This is 1-2017 and we have had to buy 2 door handles. The company does not even make the handles anymore, I had to get it off of Amazon. Of course the insurance I bought did not cover the handles. I will never buy another one.
I purchased a refrigerator 16 months ago at Lowe's. It has stopped getting cold top and bottom. The company and Lowe's both say "Too bad, your problem. We give a 1 year warranty." If they believed in their product they would give a better warranty. Please read the reviews people. This product is JUNK. STAY AWAY!!! Don't buy from Lowe's either. They will not stand behind anything they sell.
Bought a Haier refrigerator Dec of 2015. The handle broke off about 4 months later. Took two months to get a new one and LOTS of grief. Finally I said just send the handle and I'll figure out how to put it on! NOW... exactly two weeks after the one year warranty is up, it has stopped cooling. I had my last GE for literally 20 years. Wish I'd kept it and had IT repaired. DO NOT BUY A PRODUCT OF THIS COMPANY!!!
It has been dependable for the past 13 yrs. although it's time for another one since the facing around the item is getting frayed. Although small, it is right for a single member household. The compartments fit the bill for everything I need. I have never had to have this refrigerator serviced and it keeps the cold.
Lowe's salesman told us the Haier would be great in our garage here in Idaho so we feel duped. When Mom's old refrigerator/freezer from the '70s finally died we got a Haier from Lowe's. (Actually, Mom's didn't "die." It was still cooling but it had to work very hard and it seemed hot in the back so we were afraid it might be unsafe.) The Haier has been nothing but a hunk of junk in that there is very little insulation in the walls so when our weather is cold the thermostat won't even tell it to come on. We put heavy insulated blankets on it but short of wrapping the whole unit, this didn't work well. Probably should just open the doors and let our super cold weather cool the unit! Ha Ha! I would definitely advise against getting a Haier. I am a Home Economist. I should have done my research.
I purchased a Haier refrigerator in July 2016 online under Walmart. It has been 5 months, the refrigerator started freezing up in the freezer part. The Haier company associate I talked to tried to give me a phone # to a repair service that I would have to haul it to and get repaired myself, then I explained to him that is nowhere close to a repair service he was trying to tell me. Then he ck and told me that he was sending me a form to fill out by e-mail that I never received. This is the most ridiculous company I ever heard of. I am reporting this company to Better Business Bureau online... I put this on my Walmart card...
I purchased a Haier Refrigerator when my fridge of 15 years broke down 17 months ago. As of Thursday it has been freezing everything in it! I called 5 different repair services and no one is able to repair it. It is made in China and not warrantied. DO NOT buy their products!!! You will be sorry! I have been calling them for 4 days with no resolution. I purchased it at HHGregg, DO NOT purchase anything from them either. They have poor customer service! It's Christmas time and I am unemployed and now have to purchase a new refrigerator.
I purchased a refrigerator (Haier model # HA10TG31FB) in February 2015. Worked very good until November 2016 just stopped getting cool. Unfortunately I did not get a warranty on this product (thinking to myself: no not a brand new refrigerator from an highly recommendable store would last for at least 5 years) which I take full responsibility of. Here is where all the BAD and Worst EXPERIENCE I have ever had in my entire life begin. I called the actually company Haier in reference to this matter, which I was informed by one of the sale representative of The Haier Company that for someone to come out there to look at it. I would be responsible for the house call since the refrigerator was not under a brought warranty from their company which I understood once again.
She also explained to me what was covered under their 2 year warranty for their company if an appliance was brought of theirs. That if the reason for the appliance was not working and it was not a man error stating something like a compressor or internal that had just went out that they would be responsible for the part only and not for the actual labor of the repair to the appliance. Very upset once again because a BRAND NEW REFRIGERATOR to go out in less than 2 years very unacceptable. The Company did recommend 3 different company that they had in their listing to come out to do a diagnostic testing that was in my area. So of course I contacted all three places they gave me... Unfortunately they no longer work on them type of refrigerators.
So therefore called back to the Haier Company and was advised to find someone myself, and pay for the service call, and then get back with them. I contacted a reliable Appliance Repair Place that come out and do house call in my area and after paying him $67.89 was advised by him that I had a bad compressor. Again I called the Haier Company back and was advised that they would have to speak with the technician also very understandable so have him to give us a call. Okay. So I had to find someone to work on the appliance, pay them to come out and do a diagnostic test, and then have them to call the company to inform them what was found. Not The Haier Company call the actual company. So of course I did.
After he spoke with them and explain what he had found. Several hours later I called the company back to see if they had spoke with the Appliance Repair place that I had found and of course they had. So when was someone going to call me and inform me. "Well we need to have someone else to come out there and look at it and do a diagnostic test." Absolutely not unless you are going to pay someone else to come out here again. His response "no we cannot pay." "Not a problem can I please speak with your supervisor sir." The supervisor who got on the phone was Buo and he explained to me that no one else would have to come out there but one of their technician would need to speak with the repair technician. Not a problem but it is 5:45 pm on a Friday. When this could have been taken care of earlier and resolved.
So of course me being the consumer have to go all weekend with no refrigerator and three little kids and over $100.00 of food thrown out. Thanks So much Haier supervisor. I bet you will go home and get you a cold drink out of your refrigerator. He stated the first thing Monday morning he will work on it. Monday morning nothing have I heard until I called a little after lunch and he stated "oh we did call but the technician will not be in until after 4:30. SO what do y'all need." Just a diagnostic report. Well he called and gave one on Friday and he gave me a receipt stating what the problem was. "Ms. ** you can just send in that receipt and that will be good." NO NO NO. So on Friday why could this have not been done.
Well after all of that of course I am on day 8 NO REFRIGERATOR and no food. This is a very poor excuse for any type of Appliance Head Quarters. Never have I ever been treated as though I was less than a human being. So of course now since the part is on back order and it will take 21 days to get to me they will give a refund but there is a 20% off of regular price each year that is deducted. That is when you send the receipt. SO now the hunt for the receipt. A company with such poor communication skills should never been allowed to operate or sell any appliance in the USA. Very Very Very dissatisfied consumer.
Don't buy Haier! I spent $2,200 on a large fridge/freezer unit. Within 6 months, it overheated, and I had to get a repairman in to replace some faulty units in the door. It worked fine for a little while after that, but now it has started simply not cooling every three months. Of course the continual problems started out of warranty. Everything in my fridge is currently room temperature, and although items in the drawers are still frozen, the freezer unit says the temperature is 13 degrees. Each time, it costs me $142 in service charges, plus any parts.
If you take into account all of the food that has been thrown out to date, plus what I will need to throw out now as they cannot get here until tomorrow morning, my fridge/freezer unit has already cost me around $3,000. It's a piece of ** and I will never buy Haier products again. I have also made many social media posts warning others to never buy them either. I have made a separate post about the piece of ** dishwasher that I bought at the same time and have used for a grand total of three times before it died.
Haier expert review by ConsumerAffairs
Haier is one of the largest home appliance companies in the world. The company began in Qingdao, China and was founded in 1984.
Affordability: Haier is well reputed for making high-quality appliances and selling them at affordable prices.
Small size options: The company offers a wide selection of smaller fridges, convenient for customers who have a small space but want a bigger selection of fridges to choose from.
Eco-friendliness: Haier offers products with Energy Star ratings, which means that they use less energy than the traditional refrigerator and are better for the environment.
Access: It's easy to locate Haier refrigerators because the company distributes to more than 100 countries.
Community focus: Haier focuses on doing good in the communities the company is based in, and it recently launched a program with the Food Bank for New York City.
Best for: Homeowners and college students looking for a wide variety of products.
Haier Refrigerators Company Information
- Company Name:
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- 1800 Valley Road
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- United States