Haier Refrigerators Reviews

HAIER/GE responded with an email, asking me to send them the model number and serial number date of purchase my contact information and the contact information for the people who looked at the refrigerator. There was no one to call or talk to regarding this inquiry so I called GE and it took about an hour and a half and I found out why they sent me the email and why they want me to do all this work. It’s for nothing. They maybe will give me a discount on parts and that’s the best they can do. I didn’t ask for anything in the review.

When I went to write a second review on their company website, it was declined because I was talking about lack of proper customer support and I was not talking about how dysfunctional the equipment was or is. This explains the reviews because all the reviews I see say the product is good, but it’s not good. I’m very confused and if we’re not allowed to complain about the customer support or lack there of and how do we know what we’re dealing with. The email they sent me was a template. It had no meaning or value. Why did they send it except to try to look good.

Contacted General Electric. I was advised that if I had a repairman come out, it would be the only call covered by warranty. Wanted to make sure there was no problem. They had no licensed repairman, but they did connect me with one. The serviceman checked it out and said everything was fine; they just tend to make noise. Have been sent multiple letters from GE for me to sign up for their “assurance program.” So I’m supposed to pay for insurance on a brand-new product! What does that tell you?

(1) It start monitor noise from day 1 and no one was able to resolve issue for first 15 days and some how Factory technician visited and resolve the issue by end of month.

(2) Door start giving noise and reason shared greasing needs to be done regularly from 2nd month onwards and needs to connect with local service center for the same issue every month and issue resolved but its a continuous issue.

(3) Cooling issue: Refrigerator start giving cooling issue after 6month and issue not resolved yet permanently. Every month technician visited to clean the ice from freezer and add new sealing to allow the flow of air to bottom part but it's an ongoing issue and every time told to us that issue will not be repeated but no solution with technical team.

According to their technical & service team I was told that your product is working correctly according to them. Also their service team suggesting to buy an additional service package for 3years to continue use their service. The issue which I start facing from 1st year itself the same issue started in my old refrigerator after 11years. I will not suggest anyone to buy their product and there is no solution for their product issue.

After being charged 950Rs for the condenser, it was replaced. Despite replacing the Condenser, Compressor and Cooling coil, still the fridge is not working. When I reach out to the customer care, they always say "Aap nischinth rahiye (Please relax we will take care of the issue immediately)". However, the technicians come way after their promised time of 24-48hrs. When it comes to the customer, they stick firmly to their policy and rules (ex: I couldnt find my bill initially so was asked to pay for the service and Compressor). However, when it comes to providing service, they never stick to their policy (which is to at least come and visit within 24-48hrs). This is hypocritical and trust me, the customer care service is so pathetic. It will make you regret purchasing their products.

I never write reviews but was forced this time to give a review due to the amount of frustration they have caused. It is more than 5 weeks in totality that my fridge has not worked and is still not working. I decided to wait till Thursday and then dump this fridge in garbage if not attended to. I WILL NEVER RECOMMEND HAIER PRODUCTS TO ANYONE WHO WANT TO HAVE PEACE OF MIND.