Genie Garage Doors Reviews

I recently purchased a second 6172H-O model wall mount unit from Amazon. After several hours of installation, the unit would not respond to the prescribed programming steps (red elongated and round LED’s). I called their customer support line and after 1/2 hour wait, I spoke with a first level troubleshooter (he mentioned several times this was not good and something about a defective motherboard), he then transferred me to a level two rep, that wait was another 45 minutes. The rep instructed me to open up the unit (not easy when mounted in a limited access spot on my garage door). I asked why..she said to see if something was amiss..once opened..sure enough the multi pin wire harness was disconnected.

Bought your Genie universal remote. Garage co came out to set it up. However, after trying several times they were unable to set it up for my 2 liftmaster doors as well as our Marantec screen. They did call marantec and they said it was not compatible either. After $170.00 later it all sucked. Took your remote back to Lowe's and they said they have had quite a few returned. You need to reevaluate your product and mark the box right.

This is the second Genie that I have purchased with horrible customer service. They will hang up on you if you deviate from their narrative. I find this to be as non professional service insulting when they hang up on you. If you elect to have them call you back it starts all over again. I have been referred to higher level troubleshooting only to speak to the same customer service personnel on the phone.

Genie 6172H-BSV Wall Mount Door Opener. Sold with known defect. You have to choose whether you use wall mount consoles or remotes. All work until wall console is used then remotes lose programming. Customer support knew immediately. Said it was a known issue and they would send out a wired unit (wireless is a selling point). Updated circuit cards are not available and no delivery updates available. Why is this sold with a defect? Also assured that the keypad remotes would work. A lie. They do the same as the wall console. Class action lawsuit anyone? Choose any other brand. Shame, they were a trusted vendor.

Very poor customer service. Door opener is just over 1 year old and they will not cover warranty. They say the door was out of balance so warranty is void. Never buying a Genie product again. Read reviews before buying. People are not lying with poor reviews

I purchased a Genie Model 2022 garage door opener from Lowe's May, 2022. It is now August 24, 2025 and the screw connector broke and cannot be fixed since it is obsolete, according to a Genie Door Opener service company in New Port Richey, FL! We paid over $300 plus installation in May 30, 2022. Now, we had to buy a "belt-driven" Genie that cost $750 for the opener plus the installation! Genie owes us some rebate for the Model 2022 opener that failed to open my door! This is ridiculous since I had a Craftsman opener that lasted about thirty years before replacing it!

I have two 10 year old Genie units in my attached garage that work great. So, I decided to go with Genie when I had my new shop/garage built. I had the professional garage door contractor supply three of the Genie side mount model 6172 BH that he installed during construction. My new building is less than 2 years old.

The Genie Garage Door Opener works fine with the wall unit, but none of my remotes sync. I know how to program and reprogram the unit, and I replaced the batteries as the manual suggests. Their online chatbot just keeps repeating the same questions without offering any real help, and I can never get support over the phone. Very frustrating for a product that should be easy to use. Can someone explain how they can claim longer-than-usual wait times due to "current circumstances" while also being closed because it’s outside regular business hours? For a product that’s supposed to make life easier, the lack of effective support is frustrating. I expected better from a well-known brand.

I have tried contacting support for help, their phone service says 2 hours wait time every time I call, I select to have a call back and yet nobody ever calls. It says go to their website for fast chat support but again is an auto system stating they can not help, it is beyond ridiculous. Never ever will I buy Genie again and I am a contractor.

These openers have circuit boards that fry very easily. The replacement boards for a $200.00 unit are $139.00. They intentionally do not have any fuses to protect the boards (other brands do), a fuse costs about $2.00. It happened for a second time on a unit that was about 2 years old when I was adjusting the travel on the door. I am buying a different brand rather than be ripped off by this company.

Well if you want customer service, Genie is not the way to go. Installed a new unit and 3 months later the belt broke. When I called Genie customer service I received a recording saying the average hold time was more than 2 hours. The next day I called again and received the same message. Too busy to talk to you but they do have people with nothing to do waiting to text. Go figure. When all was said and done, the only way they would cover it is if I sent them a copy of the original sales receipt. Apparently the serial number doesn't give them the info they want. So make sure you keep your receipt and hope you never need to call them. I bought a Chamberlain which proved to be twice the unit.

The competitor's unit lasted over a decade. When I tried a Genie unit next, it was 1/2 hp chain drive. Very tiny underpowered piece of junk. I should've went with my first instinct and took it back. But no. I messed up and installed it. Less than a year later, it can't lift the door anymore. Don't waste your money on their garbage. Customer service asked me to test the door without the opener attached. I did. No issues. I will never stray from Craftsman again, unless they fold up.

By far the worst customer service I have ever had the misfortune of dealing with. I have a Genie side mount garage door opener. Installed 3 years ago, so still within the warranty period. The motor stopped working. I had a company come out and check everything. The door was in balance and the sensors were clear. They told me I should TRY to get a warranty replacement. They actually laughed and said good luck. Well I called Genie and also tried using their chat function. On both I was told that the door is out of balance and I need to have a technician come out and balance the door. So I had a technician come out.

If I could give them “0” stars I would. Two openers broke in 1 yr, when call support on hold 1.5 to 3 hrs each time. Would not take the diagnosis from local door company that said motor was bad. Would not warranty the item. I willl never buy their product ever again and if you want to save yourself the long waits for a call back from support I would buy a different product

I had an old chain drive Genie that worked for over 20yrs but was loud. I replaced it 21/2 years ago with a quiet belt drive Model 7155 TKV. It stopped opening and closing midway. I contacted Genie customer service (selected "call back" which they did 2 hrs later). The person was very helpful and coached me thru some diagnostic steps and confirmed his suspicion that the OPTO Wheel was cracked. Being a lifetime customer a service part and instructions were sent and received in 3 days. It took about 1/2hr to replace the part and the door works like new. I have owned 4 Genie brand door openers at 3 different locations and have been very satisfied with the reliability. And if an issue does arise (2X) the customer phone service has been 100% successful in helping me remotely diagnose and help correct the problem.

This company refuses to honor their warranty, and what’s even worse they do it in a rude, unprofessional and mean way. I called in for a replacement remote unit on a documented purchase under the warranty received with door opener, and was told to go buy a replacement that the company was not going to defect a clearly failed remote. They clearly did not follow their own written warranty conditions. This before you purchase from this company!

Garage opener is “ok” nothing special. What really sucks is their app and connectivity. CONSTANTLY disconnects. And it IS NOT my WiFi connection. Solid 4 bars in the attached garage. Definitely do not recommend if remote info is what you want

I contacted Genie after installing a replacement unit for my 12 year old Genie. I wanted to know if my new unit had a motion detector to turn on the lights when I entered the garage from the house, like the old one did. When Genie was not able to answer my question about a “motion detector” in the unit, they said “we will need to refer you to a technician” (I thought it would be an in-house tech), but instead they sent me to JustAnswer. I assumed that JustAnswer had a contract to support Genie. Instead, I now have to dispute a $55 charge on my credit card from JustAnswer, and I still do NOT have an answer to my question. Appalling!

Customer service is absolutely horrible! I spoke to a lady today that was so rude while I was trying to explain the issues I was having. She couldn’t get me off the phone quick enough. She told me to go online and order part to fix my issues. Short answers and rude.

Bought 2 Genie 1055 units from Home Depot and they've both failed just over a year after they were installed with very little use. The LiftMaster units they replaced lasted 35 years. The Genie model 1055 is total junk.

Called customer service and after an hour they told me since they don’t make that control board anymore I’d have to go buy a new garage door opener. When I called I asked if I could get a discount, the answer was no.

I cannot register my product and they refuse to help me! I just reported this company to both the FTC and the BBB. I have a sticker with a serial number that does not work. This company is a fraud and will not help! They are a fraud!!! I will be posting this on every website I know until they accept the fact they need to help.

We just purchased a new car and wanted to program the home link opener in the car to our Genie Model 7055 opener (purchased about 3 years ago at Home Depot). After 3 unsuccessful attempts at programming the home link following the directions that came with the opener I decided to call into customer support for help. I phoned in on a Tuesday night and there was a 3 hour backlog.

I purchased a garage door opener model 2055 on 10/1/23 and installed it on 10/2/23 and it I'm still trying to get a replacement OR my money back. I'm still waiting on a call back for 3 days now. HELP!

Do not install this model, it has a defective plastic piece inside the motor housing responsible for disengage and engaging door. I've had two of them break in the same manner on two separate garage doors within a week. Trying to get hold of a rep literally takes hours, with each one advising they have to escalate the issue.... approximately 3 hours to handle via phone, and that doesn't count them advising you to take apart the unit and take a pic of the broken part. So, after paying a garage door company to come out for diagnosis, then to install the new unit, which I had to pay $40 to ship, even though it was under warranty, I got one fixed, and the other one broke less than two weeks later...on the phone for 3 hours now waiting to pay for yet another unit.

Hard to program to remotes as the "electronic program button" does not line up the plastic button on the outer shell of the unit. You have to take the whole casing off to program each time. This mean getting out the ladder and standing at the top of it. Then remove both plastic light covers, unscrew a heavy machine part, then unscrew the outer shell casing to reach the program button. Reinstalling the outer shell requires some repositioning as it doesn't line back up easily. Furthermore, remotes suddenly "un-communicate" without any reason, so this is frequent. If you are only using the wall button you'll love this unit. It's quiet and runs smoothly.

I have two Model 7055D openers. One is 5 years old and works great, the other one is 6 months old and stopped working today. I called support at 1pm and was told it would take 1 hours and it was suggested I do a live chat. I started the first chat at 1:13 pm and gave a detailed report of what was not happening. It took 41 mins of going back and forth to the garage and suddenly the person on chat disconnected. I started a second chat at 1:54 and had to answer the same questions all over again with a different person. At 2:30 this person abruptly ended the chat, and told me to call support. I got back in touch with someone, now the 3rd chat, and left my phone number and asked that someone call me. I was assured I was now a level 3 call. It is now 4:30 and I still have not received a call. Good luck finding a way to contact Genie direct thru either email or direct phone. I guess now I will try snail mail, but don't expect any better service there.

Opener worked fine for about 5 days. Then it stopped closing about 2" from the floor. I reset the down limits and tried again. The door would only travel 4" and stop. Continued to work on the up and down limits with no success. The door would only travel max 6". Called Genie and they claimed that my door was putting too much stress on the 3/4 hp. motor. My door is 5 years old, a single car width. I can lift it with one hand. They asked for the door to be disengaged from the opener and lowered to 4' above the floor. It took a few tries but the door would stay at 4'.

Opener went out December 16th, followed I instructions in manual and found red light constantly blinking which said call for factory service. I called Overhead Garage Door which owns Genie and was informed that they could send out a technician the following Monday at a cost of $125.00 for service call plus parts. Since I could not wait I purchased a new Genie for $169.00 and installed it.

I bought a house in 2019 that had a Genie SilentMax 1000. Firstly, there was nothing silent about it. Reprogramming the 2 remotes and keypad took 2 hours. Adjusting the close and open was a pain. Both of the remotes failed many times after installing new batteries and then had to be reprogrammed. After I installed an LED light bulb the door opener range was reduced to about 6 feet. I understand that is a common problem with older openers. The outdoor keypad often failed at random and never worked after about -10C (15F). And then I saw the repair bills from the previous owner for bills he paid to have the new parts installed while the unit was under warranty. And then I paid a bill after some wires got disconnected, maybe due to vibration?