Genie Garage Doors Reviews

Do not install this model, it has a defective plastic piece inside the motor housing responsible for disengage and engaging door. I've had two of them break in the same manner on two separate garage doors within a week. Trying to get hold of a rep literally takes hours, with each one advising they have to escalate the issue.... approximately 3 hours to handle via phone, and that doesn't count them advising you to take apart the unit and take a pic of the broken part. So, after paying a garage door company to come out for diagnosis, then to install the new unit, which I had to pay $40 to ship, even though it was under warranty, I got one fixed, and the other one broke less than two weeks later...on the phone for 3 hours now waiting to pay for yet another unit.

Hard to program to remotes as the "electronic program button" does not line up the plastic button on the outer shell of the unit. You have to take the whole casing off to program each time. This mean getting out the ladder and standing at the top of it. Then remove both plastic light covers, unscrew a heavy machine part, then unscrew the outer shell casing to reach the program button. Reinstalling the outer shell requires some repositioning as it doesn't line back up easily. Furthermore, remotes suddenly "un-communicate" without any reason, so this is frequent. If you are only using the wall button you'll love this unit. It's quiet and runs smoothly.

I have two Model 7055D openers. One is 5 years old and works great, the other one is 6 months old and stopped working today. I called support at 1pm and was told it would take 1 hours and it was suggested I do a live chat. I started the first chat at 1:13 pm and gave a detailed report of what was not happening. It took 41 mins of going back and forth to the garage and suddenly the person on chat disconnected. I started a second chat at 1:54 and had to answer the same questions all over again with a different person. At 2:30 this person abruptly ended the chat, and told me to call support. I got back in touch with someone, now the 3rd chat, and left my phone number and asked that someone call me. I was assured I was now a level 3 call. It is now 4:30 and I still have not received a call. Good luck finding a way to contact Genie direct thru either email or direct phone. I guess now I will try snail mail, but don't expect any better service there.

Opener worked fine for about 5 days. Then it stopped closing about 2" from the floor. I reset the down limits and tried again. The door would only travel 4" and stop. Continued to work on the up and down limits with no success. The door would only travel max 6". Called Genie and they claimed that my door was putting too much stress on the 3/4 hp. motor. My door is 5 years old, a single car width. I can lift it with one hand. They asked for the door to be disengaged from the opener and lowered to 4' above the floor. It took a few tries but the door would stay at 4'.

Opener went out December 16th, followed I instructions in manual and found red light constantly blinking which said call for factory service. I called Overhead Garage Door which owns Genie and was informed that they could send out a technician the following Monday at a cost of $125.00 for service call plus parts. Since I could not wait I purchased a new Genie for $169.00 and installed it.

I bought a house in 2019 that had a Genie SilentMax 1000. Firstly, there was nothing silent about it. Reprogramming the 2 remotes and keypad took 2 hours. Adjusting the close and open was a pain. Both of the remotes failed many times after installing new batteries and then had to be reprogrammed. After I installed an LED light bulb the door opener range was reduced to about 6 feet. I understand that is a common problem with older openers. The outdoor keypad often failed at random and never worked after about -10C (15F). And then I saw the repair bills from the previous owner for bills he paid to have the new parts installed while the unit was under warranty. And then I paid a bill after some wires got disconnected, maybe due to vibration?

I gave up on trying to register my garage door opener for our newly built home. I registered 9 different products with no problem. Since it was new construction Genie wanted to see my deed or closing papers to prove to them I actually owned the home. Unbelievable.

Genie 1035 garage opener was installed by the previous owner already. Turn-bolt disengages from the carriage frequently as the plastic housing appears cheaply constructed, requiring the user to regularly have to manually jostle the clip from the carriage to get the door to open. The full-sized Intelli-code remote also appears to be low-quality as the buttons don't respond regularly. All in all a low-quality product, best to spend your time and money elsewhere.

I spent countless hours in installing a 3055-TKSV garage door opener. First, there were a couple hardware missing (but I must say that I was impressed by using color bags for the hardware). Next challenge was the instructions that come with the product - at first glance the Assembly Poster (instruction steps) looks great but as you assemble the parts there are always (for me) critical areas with questions (but no guidance) and continuing by 'trial & error'. For example, while assembling the rail sections and tightening the belt the full rail length starts 'buckling' and it is impossible to attain 1/4" distance between the bottom of the belt and bottom of the rail. As an engineer myself, I must say that the attachment design is flawed as one section attached to another does not maintain a straight line. There are so many other challenges that will have to write pages.

I just installed a Genie Model 1055 Silent Max Garage Door opener. Outside of the instructions having quite a bit of details omitted, the instructions try to cover too many models & vaguely describe start operation. I was able to stitch together pertinent data like their insane Safety Bar light color verification, door limits, etc. Ok now I contacted these clowns via chat online and phone to see if I can add a battery back-up. Not only is there a myriad of model descriptions that sometimes actually drift over to model numbers, the chat person Malladee (yeah that's the real spelling) had no clue. Next let's try the 800 number. 2 hour wait! Best advice. Buy some other brand that has professionals at the helm. This company is a total cluster....

First time I tried, needed to use the battery option on my opener. It did not work. Since my car was in the garage I immediately contacted the company because I needed my car and the product is under warranty. After 3 days, 3 phone calls and 2 live chats I am told nothing service reps can do about helping me contact a level 2, whatever that is, technician- I just need to wait for 2 or 3 more days for them to call back and that I will need to be with the unit when that call-so just sit at home for 2-3 days and hope they call back. DO NOT BUY A GENIE GARAGE DOOR OPENER.

Brought door opener at Home Depot. They installed everything fine. Filled out warranty registration and that's when it all started. Got 3 emails to send additional info which I did. Now I cant even get them to answer my emails and I need service, Have had opener less than 60 days. I would not deal with this company again

My Genie garage door opener broke after 12 years (came with the house). A technician came to fix the problem, he checked the sensors, installed new springs and balanced the door. He found a problem in the "circuit board" and suggested calling the Genie company to replace the motor, counting on "lifetime" warranty. I had to be on the phone for many hours to speak with a 3rd level agent on 3 different occasions, but they kept telling me that the circuit board, which is the "BRAIN" of the motor WAS NOT including in the warranty because it is NOT THE MOTOR... So, what was the solution? YOU SHOULD BUY A NEW UNIT... Thank you, Genie and goodbye... forever.

I recently purchased a Genie Garage Door Opener with an extension because I have an 8' door. The opener was purchased through Walmart, the extension through Genie. The opener was a nightmare to attempt to install. I've installed door openers before and never had a problem, I even had 2 of my mechanically inclined friends try to help me with no luck. I returned the opener through Walmart and when I went on the Genie web page to return the extension their policy is if it's opened they won't take it back, I even e-mailed the company to try to reason with them but no luck.

I purchased a house built in 2012 in 2017. Previous owners had replaced 3 boards on 2 of the intellig 1200 units. One of those units went out again, another bad board so this is the 4th board that needs replaced. The units are plugged into surge protectors. I have a detached garage with a 3rd intellig 1200 unit, that board just went out. That garage is used only about 6 months a year and maybe cycles the garage door 90 times per year. So in 8 years, three units have required 5 boards at $140 a piece. Genie is useless, refuses to admit they produce junk that breaks every two years. I’m tearing all these units out, throwing them in the trash and installing liftmasters. Absolutely junk product, junk company, junk customer service. Would not recommend except maybe to my worse enemy.

My door opener broke after 11 years and it has a lifetime warranty. The problem is it came with my home and I do not have a receipt for it. I went to 3 levels of their customer care and was told NO. They will NOT honor their warranties without a receipt. That is BAD business, if you offer a lifetime warranty then you should stand by it.

The traveler carriage (attaches to the door and moves along the bar) wore out. Ordered a replacement and reconnected the door opener. Only the wall activator lit up. The electric eye would not come on. Reconnected all the wiring and nothing came on. This time the electrical connections in the motor came loose and moved around making it difficult to connect wiring. Called Genie c/s and they said a new set of connections needs to be installed. I would think a garage door opener would last longer than seven years with only moderate use.

My self-installed Genie garage door opener worked fine for 6 months, but then didn't. The wait to speak to anyone at Genie has been over an hour every time I've tried them. I clicked on "chat", but was told, "Sorry, chatting is just to discuss orders for parts". The issue I have is not addressed in the manual, so I guess I have two choices, call a repair person to do what I could likely do if told what to do, or toss the 6 month old Genie and buy another brand. I certainly won't buy another Genie.

Bought a high end garage door opener for our new house, less than 6 mo. ago. Purchased it at our local Lowe's and it was installed. Several days ago, the belt broke. Called Lowe's and since it was still under the warranty, they sent out a serviceman to inspect and fix. Was told they had to order a part. OK, Today, Lowe's called us to say Genie wants us to call them. I was confused by this, but, I did it. I also had the invoice from the serviceman in front of me, (this was mid-day and I was at work). I called Genie, the wait/hold was 55 minutes, I left my number for a call back (45 minutes later). I gave the customer service rep all my information. He stated nothing was pulling up! I was reading off the invoice.

Model 4062 Excelerator Garage Door opener. Serial no. 150084211344 II purchased from Home Depot in 2015 completely failed on May 14, 2019. It is burned out such that the lights won't work, the motor won't operate, nor will the indicator lights for the up/down stop program reset work. Clearly the circuit board is defective. Contacted customer service. They acknowledged it was within warranty, but refused to provide a new circuit board.

I bought a very expensive opener ($280.00). I thought if everything was Genie, everything would work together. Both garage door openers are Genie, all of my hand held openers are Genie and the wireless keypad outside is a Genie. All Genie products. I installed the garage door opener, programmed all of my cars and all of the handheld remotes. The only thing I couldn't get program was the wireless keypad outside the door. I read the confusing manual and after 2 hours of messing around, I called the customer support number. They worked with me for 1 1/2 hours with no success. Together, we did everything that I had done on my own. I was finally told I needed to buy a new wireless keypad. Genie has updated their wireless technology and made my keypad obsolete.

We built our house 9 years ago, had a Genie 2022 garage door opener installed. Within the 1st year the circuit board failed, that one was replaced with no hassle through my subcontractor. Then in early 2015 the circuit board failed again. I called customer service and explained that this was the 2nd one that has failed. They wanted to make sure it was the circuit board.

I just spent 4 hour on the phone four separate times with two first level, then two second level supervisors. My door opener since the past two or three days would start to open the door and then stop abruptly. I thought it was the carriage since that has happened before. Ordered and replace the carriage, still, same issue. Called Genie this morning, and the first... first level tech I spoke with insisted it was the door. I explained the there are new (newer) torsion springs (2 years) along with new rollers, all freshly lubricated etc. We did the balance test and the door passed. Still must be the door. Disconnect the door from the carriage and try it he says... OK, the carriage moves fine from limit to limit. "See, it must be the door since if you remove the load, the opener works fine."

I purchased a new home in 2014. About a year and a half after moving in, the Genie Garage door opener started a loud grinding noise which progressively got worse over the next week and eventually resulted in the death of the unit. Since I wasn't the owner of the original unit, I went to Home Depot and purchased a brand new Genie unit. I installed the unit in 2016 and everything worked until October 2018. For some reason the device stopped functioning altogether. I will say that the customer service people I spoke with on that call were very nice, and very helpful. I couldn't find my receipt from the purchase in 2016, so the representative took a number off the device and determined from that number the manufacture date to be in 2015.

I purchased my Genie Garage Door opener from Home Depot years ago. It come with a Lifetime Warranty for Parts, Motor and In-home Service. Between the name and the warranty is why I purchased this unit. I truly thought if anything happened, Genie would stand behind their product. Well it's been down for over a month and it's been one runaround after another. First, it took over 2 weeks to get someone on the phone. Then another 3 days to get a supervisor to call me back. Finally they agreed to send me the part (By snail mail of course). Once it was received I installed the part, only to find out it still didn't work.

We installed the SilentMax and found that it is easy to strip some of the threads (cheap metal), but managed to install. It worked for a few years, slowly getting louder over time (It was silent initially). Last night we had a power surge which tripped four of our circuits and two GFCI outlets in the home. One cheaper weather station base (two prong) died, and the garage door opener. Everything else in the house is fine.

I have two of these and a friend has one only a few years old. What happens is one day they go up and then go dead. No way to fix it. Everything else is great, screw, motor, etc but you have to throw the piece of crap door opener away. They probably have some second rate control board, low bid item that just fails for no reason other than it is being used. I will never buy crap from this company again. If I could rate it a negative one I would.

I purchased a Genie Garage Door Opener from Home Depot and had it installed by a contractor about two weeks ago. The garage door opener did not function and after almost one hour on the phone with Genie Technical Support I was told that the unit has a bad circuit board. For the past 10 days I have been on the phone with Genie and I have been repeatedly told that they would ship me a new circuit board since the unit is under warranty. Today I received a call stating that they now need the serial number of the unit, which was given to them 10 days ago. My frustration level is very high and I am just going to remove the unit and return it to Home Depot and buy another opener made by someone else. I will never deal with this company again. Horrible Customer Service!!

I purchased a Genie Garage Door opener from Home Depot and they came and installed the wrong opener. Told them before they did it that it was the wrong opener and they installed anyway. Eventually they brought the right one and installed it however after about 2 weeks it quit working. Here they did not change out the sensor lines during installation and the new system shorted them out. Called Genie and they totally refused to do anything about it and were totally rude on the phone. I will never buy another Genie product again.

I purchase a Genie garage door opener on 11-14-16 from Home Depot. Home Depot made arrangement to have the Authorized Service Provider perform the installation service. I pay a total of $324.44 dollars for the Genie along with the Service. I came home several times to find my garage door wide open and twice while sitting in my home. I made a call to the Genie Company to tell them the problem that I was having for them to tell me to get on a ladder and push buttons. I didn't know my warranty applies if you have a ladder and a toolbox, and willing and able to go through instruction on the phone from an individual reading from a script and cannot answer not one question you ask her.

One of the reasons we purchased a Genie opener was the product warranty. What we didn't understand about this at the time is that the warranty applies if you have a ladder, a toolbox, are willing/able to take the unit apart and follow diagnostic instruction on the phone from an individual reading from a script - and go through this numerous times until, maybe, maybe the problem part is identified. Then you must be willing to pay for shipping for said part and install it yourself when it arrives. You also need to be prepared to go through this process several times, on each occasion, waiting to speak to someone from the company after being on hold for anywhere from 5 to 20 minutes. We finally gave up on the "warrantied" Genie and went with another brand. The entire experience was a frustrating headache.

We haven't been in our brand new house since February and I see that we're dealing with a subpar product with this garage door opener. It unexpectedly opened up in the middle of the night and would not open up the next morning. Twice within 3 months. The wall light and overhead lights stopped working and the sensors became unaligned. Very unreliable. And it was professionally installed. Called several times and still seeking a resolution.

READ THIS BEFORE BUYING!!! I have bought the Genie brand for years and consider myself a professional installer. Not until I installed one in one of my own homes did I have so much trouble. It starts out with the doors down limit changing. The door comes down to far then comes open again like it should with a obstruction. This caused damage to my brand new door, tearing out the screws that hold the bracket to the door. Not cool. Had to through bolt it to prevent further damage. I readjust the down limit and a few days, a week it will do it again. It took several calls to Genie with the problem to get some results out of them. They did not know what was wrong with it so they finally sent out everything but the motor and cover. I mean everything! This was only after I signed a waiver that I wouldn't sue them for the door damage!!!

I have had two different Genie garage door openers in two different locations. Both came with the houses when I bought them, one was a used home, the other was in a brand-new home. The first screw-drive unit failed catastrophically when the plastic gear on the motor exploded into three or four large pieces. This was in about 2011 or so. After a VERY long wait on hold, I had a replacement gear sent to me for less than $10 during a 5 minute call - I had already determined the issue and knew what I needed. I replaced the gear, and the opener functioned again for about 10 months, before the gear broke again, this time taking out the plastic gear cover AND the plastic housing. Refusing to put even another dime, minute of time on hold, or working on it more, I bought a Chamberlain opener and swore off Genie forever.

I just had my Genie garage door opener replaced. It was only 4 years old. I was told by my handyman that the motherboard was corroded. I have had nothing but problems with it since it was installed. Sometimes it would open and sometimes it wouldn’t. Also, it was very noisy. I called a garage door company and they also told me the motherboard was corroded. I told them I wanted to replace the opener. They did not pressure me at all. I now have a LiftMaster which seems to be working perfectly and I can’t believe how much quieter it is.

Genie garage door openers - Anybody going to buy a GENIE product you need to call their tech support and see what you will have to go thru if you have a problem. I will never buy another GENIE product as every time I have called them it has been a hour and half to 2-hour wait. Hope this helps somebody.

To summarize: If I could do less than a one-star rating I would. Less than 3 years old. Professionally installed by Home Depot subcontractor (did a great job). Installed in a condo in an elderly community where my 79 year old parents reside. Stopped working June 5, 2017. Contacted customer service on June 6, 2017 (my 79 year old father). Subjected him to an hour of "technical support and troubleshooting". That is what Genie calls it. I would call it something else but it is not appropriate in a review.

Replaced motor - My experience was similar as the others. Long wait time (45 - 60 minute wait on phone). I also had disagreeable and combative reps for my initial contact. However, I persevered with my complaint of a failed motor to additional reps and finally reached 2 who sympathized with my ordeal. They were so great. They even called me back when we got disconnected and sent me a free motor including shipping to make up for the terrible service I received from the others. So my advice to you is don't give up because not all reps are created equal some are spectacular and will make up for the lousy ones but you have to keep calling back till you get a good one.

After troubleshooting my Genie 2024 I determined I needed replacement parts on a 4-year-old unit. I did a quick Google search on Genie parts and came across the hundreds of bad reviews of the Genie openers on this website site and immediately had a bad feeling that I was soon going to be SOL on my busted opener. I called the 1-800 number for them and got an American who was from a call center in Texas. He walked thru the troubleshooting with me and found the circuit board needed to be replaced.

PowerMax 1200 shaft driven unit stopped working in 18 months of use. I purchased this unit as it was advertising lifetime warranty on the motor and 5 years on other parts. I was not aware that it takes long time to get a hold off customer service as it is only reachable over the phone. Each department places you on hold for about the same time as previous one. It takes multiple departments to process the claim. Fine print somewhere in the warranty description (I was told) claims that after first year you will be charged shipping fees on replacement parts and warranty applies only to the original owner of the unit. You should expect to be argued with, they will not value your time and try to be cheap as possible when assisting you.