Genie Garage Doors Reviews

Genie 1035 garage opener was installed by the previous owner already. Turn-bolt disengages from the carriage frequently as the plastic housing appears cheaply constructed, requiring the user to regularly have to manually jostle the clip from the carriage to get the door to open. The full-sized Intelli-code remote also appears to be low-quality as the buttons don't respond regularly. All in all a low-quality product, best to spend your time and money elsewhere.

I spent countless hours in installing a 3055-TKSV garage door opener. First, there were a couple hardware missing (but I must say that I was impressed by using color bags for the hardware). Next challenge was the instructions that come with the product - at first glance the Assembly Poster (instruction steps) looks great but as you assemble the parts there are always (for me) critical areas with questions (but no guidance) and continuing by 'trial & error'. For example, while assembling the rail sections and tightening the belt the full rail length starts 'buckling' and it is impossible to attain 1/4" distance between the bottom of the belt and bottom of the rail. As an engineer myself, I must say that the attachment design is flawed as one section attached to another does not maintain a straight line. There are so many other challenges that will have to write pages.

I just installed a Genie Model 1055 Silent Max Garage Door opener. Outside of the instructions having quite a bit of details omitted, the instructions try to cover too many models & vaguely describe start operation. I was able to stitch together pertinent data like their insane Safety Bar light color verification, door limits, etc. Ok now I contacted these clowns via chat online and phone to see if I can add a battery back-up. Not only is there a myriad of model descriptions that sometimes actually drift over to model numbers, the chat person Malladee (yeah that's the real spelling) had no clue. Next let's try the 800 number. 2 hour wait! Best advice. Buy some other brand that has professionals at the helm. This company is a total cluster....

First time I tried, needed to use the battery option on my opener. It did not work. Since my car was in the garage I immediately contacted the company because I needed my car and the product is under warranty. After 3 days, 3 phone calls and 2 live chats I am told nothing service reps can do about helping me contact a level 2, whatever that is, technician- I just need to wait for 2 or 3 more days for them to call back and that I will need to be with the unit when that call-so just sit at home for 2-3 days and hope they call back. DO NOT BUY A GENIE GARAGE DOOR OPENER.

Brought door opener at Home Depot. They installed everything fine. Filled out warranty registration and that's when it all started. Got 3 emails to send additional info which I did. Now I cant even get them to answer my emails and I need service, Have had opener less than 60 days. I would not deal with this company again

My Genie garage door opener broke after 12 years (came with the house). A technician came to fix the problem, he checked the sensors, installed new springs and balanced the door. He found a problem in the "circuit board" and suggested calling the Genie company to replace the motor, counting on "lifetime" warranty. I had to be on the phone for many hours to speak with a 3rd level agent on 3 different occasions, but they kept telling me that the circuit board, which is the "BRAIN" of the motor WAS NOT including in the warranty because it is NOT THE MOTOR... So, what was the solution? YOU SHOULD BUY A NEW UNIT... Thank you, Genie and goodbye... forever.

I recently purchased a Genie Garage Door Opener with an extension because I have an 8' door. The opener was purchased through Walmart, the extension through Genie. The opener was a nightmare to attempt to install. I've installed door openers before and never had a problem, I even had 2 of my mechanically inclined friends try to help me with no luck. I returned the opener through Walmart and when I went on the Genie web page to return the extension their policy is if it's opened they won't take it back, I even e-mailed the company to try to reason with them but no luck.

I purchased a house built in 2012 in 2017. Previous owners had replaced 3 boards on 2 of the intellig 1200 units. One of those units went out again, another bad board so this is the 4th board that needs replaced. The units are plugged into surge protectors. I have a detached garage with a 3rd intellig 1200 unit, that board just went out. That garage is used only about 6 months a year and maybe cycles the garage door 90 times per year. So in 8 years, three units have required 5 boards at $140 a piece. Genie is useless, refuses to admit they produce junk that breaks every two years. I’m tearing all these units out, throwing them in the trash and installing liftmasters. Absolutely junk product, junk company, junk customer service. Would not recommend except maybe to my worse enemy.

My door opener broke after 11 years and it has a lifetime warranty. The problem is it came with my home and I do not have a receipt for it. I went to 3 levels of their customer care and was told NO. They will NOT honor their warranties without a receipt. That is BAD business, if you offer a lifetime warranty then you should stand by it.

The traveler carriage (attaches to the door and moves along the bar) wore out. Ordered a replacement and reconnected the door opener. Only the wall activator lit up. The electric eye would not come on. Reconnected all the wiring and nothing came on. This time the electrical connections in the motor came loose and moved around making it difficult to connect wiring. Called Genie c/s and they said a new set of connections needs to be installed. I would think a garage door opener would last longer than seven years with only moderate use.

My self-installed Genie garage door opener worked fine for 6 months, but then didn't. The wait to speak to anyone at Genie has been over an hour every time I've tried them. I clicked on "chat", but was told, "Sorry, chatting is just to discuss orders for parts". The issue I have is not addressed in the manual, so I guess I have two choices, call a repair person to do what I could likely do if told what to do, or toss the 6 month old Genie and buy another brand. I certainly won't buy another Genie.

Bought a high end garage door opener for our new house, less than 6 mo. ago. Purchased it at our local Lowe's and it was installed. Several days ago, the belt broke. Called Lowe's and since it was still under the warranty, they sent out a serviceman to inspect and fix. Was told they had to order a part. OK, Today, Lowe's called us to say Genie wants us to call them. I was confused by this, but, I did it. I also had the invoice from the serviceman in front of me, (this was mid-day and I was at work). I called Genie, the wait/hold was 55 minutes, I left my number for a call back (45 minutes later). I gave the customer service rep all my information. He stated nothing was pulling up! I was reading off the invoice.

Model 4062 Excelerator Garage Door opener. Serial no. 150084211344 II purchased from Home Depot in 2015 completely failed on May 14, 2019. It is burned out such that the lights won't work, the motor won't operate, nor will the indicator lights for the up/down stop program reset work. Clearly the circuit board is defective. Contacted customer service. They acknowledged it was within warranty, but refused to provide a new circuit board.

I bought a very expensive opener ($280.00). I thought if everything was Genie, everything would work together. Both garage door openers are Genie, all of my hand held openers are Genie and the wireless keypad outside is a Genie. All Genie products. I installed the garage door opener, programmed all of my cars and all of the handheld remotes. The only thing I couldn't get program was the wireless keypad outside the door. I read the confusing manual and after 2 hours of messing around, I called the customer support number. They worked with me for 1 1/2 hours with no success. Together, we did everything that I had done on my own. I was finally told I needed to buy a new wireless keypad. Genie has updated their wireless technology and made my keypad obsolete.

We built our house 9 years ago, had a Genie 2022 garage door opener installed. Within the 1st year the circuit board failed, that one was replaced with no hassle through my subcontractor. Then in early 2015 the circuit board failed again. I called customer service and explained that this was the 2nd one that has failed. They wanted to make sure it was the circuit board.

I just spent 4 hour on the phone four separate times with two first level, then two second level supervisors. My door opener since the past two or three days would start to open the door and then stop abruptly. I thought it was the carriage since that has happened before. Ordered and replace the carriage, still, same issue. Called Genie this morning, and the first... first level tech I spoke with insisted it was the door. I explained the there are new (newer) torsion springs (2 years) along with new rollers, all freshly lubricated etc. We did the balance test and the door passed. Still must be the door. Disconnect the door from the carriage and try it he says... OK, the carriage moves fine from limit to limit. "See, it must be the door since if you remove the load, the opener works fine."

I purchased a new home in 2014. About a year and a half after moving in, the Genie Garage door opener started a loud grinding noise which progressively got worse over the next week and eventually resulted in the death of the unit. Since I wasn't the owner of the original unit, I went to Home Depot and purchased a brand new Genie unit. I installed the unit in 2016 and everything worked until October 2018. For some reason the device stopped functioning altogether. I will say that the customer service people I spoke with on that call were very nice, and very helpful. I couldn't find my receipt from the purchase in 2016, so the representative took a number off the device and determined from that number the manufacture date to be in 2015.

I purchased my Genie Garage Door opener from Home Depot years ago. It come with a Lifetime Warranty for Parts, Motor and In-home Service. Between the name and the warranty is why I purchased this unit. I truly thought if anything happened, Genie would stand behind their product. Well it's been down for over a month and it's been one runaround after another. First, it took over 2 weeks to get someone on the phone. Then another 3 days to get a supervisor to call me back. Finally they agreed to send me the part (By snail mail of course). Once it was received I installed the part, only to find out it still didn't work.

We installed the SilentMax and found that it is easy to strip some of the threads (cheap metal), but managed to install. It worked for a few years, slowly getting louder over time (It was silent initially). Last night we had a power surge which tripped four of our circuits and two GFCI outlets in the home. One cheaper weather station base (two prong) died, and the garage door opener. Everything else in the house is fine.

I have two of these and a friend has one only a few years old. What happens is one day they go up and then go dead. No way to fix it. Everything else is great, screw, motor, etc but you have to throw the piece of crap door opener away. They probably have some second rate control board, low bid item that just fails for no reason other than it is being used. I will never buy crap from this company again. If I could rate it a negative one I would.

I purchased a Genie Garage Door Opener from Home Depot and had it installed by a contractor about two weeks ago. The garage door opener did not function and after almost one hour on the phone with Genie Technical Support I was told that the unit has a bad circuit board. For the past 10 days I have been on the phone with Genie and I have been repeatedly told that they would ship me a new circuit board since the unit is under warranty. Today I received a call stating that they now need the serial number of the unit, which was given to them 10 days ago. My frustration level is very high and I am just going to remove the unit and return it to Home Depot and buy another opener made by someone else. I will never deal with this company again. Horrible Customer Service!!

I purchased a Genie Garage Door opener from Home Depot and they came and installed the wrong opener. Told them before they did it that it was the wrong opener and they installed anyway. Eventually they brought the right one and installed it however after about 2 weeks it quit working. Here they did not change out the sensor lines during installation and the new system shorted them out. Called Genie and they totally refused to do anything about it and were totally rude on the phone. I will never buy another Genie product again.

I purchase a Genie garage door opener on 11-14-16 from Home Depot. Home Depot made arrangement to have the Authorized Service Provider perform the installation service. I pay a total of $324.44 dollars for the Genie along with the Service. I came home several times to find my garage door wide open and twice while sitting in my home. I made a call to the Genie Company to tell them the problem that I was having for them to tell me to get on a ladder and push buttons. I didn't know my warranty applies if you have a ladder and a toolbox, and willing and able to go through instruction on the phone from an individual reading from a script and cannot answer not one question you ask her.

One of the reasons we purchased a Genie opener was the product warranty. What we didn't understand about this at the time is that the warranty applies if you have a ladder, a toolbox, are willing/able to take the unit apart and follow diagnostic instruction on the phone from an individual reading from a script - and go through this numerous times until, maybe, maybe the problem part is identified. Then you must be willing to pay for shipping for said part and install it yourself when it arrives. You also need to be prepared to go through this process several times, on each occasion, waiting to speak to someone from the company after being on hold for anywhere from 5 to 20 minutes. We finally gave up on the "warrantied" Genie and went with another brand. The entire experience was a frustrating headache.

We haven't been in our brand new house since February and I see that we're dealing with a subpar product with this garage door opener. It unexpectedly opened up in the middle of the night and would not open up the next morning. Twice within 3 months. The wall light and overhead lights stopped working and the sensors became unaligned. Very unreliable. And it was professionally installed. Called several times and still seeking a resolution.

READ THIS BEFORE BUYING!!! I have bought the Genie brand for years and consider myself a professional installer. Not until I installed one in one of my own homes did I have so much trouble. It starts out with the doors down limit changing. The door comes down to far then comes open again like it should with a obstruction. This caused damage to my brand new door, tearing out the screws that hold the bracket to the door. Not cool. Had to through bolt it to prevent further damage. I readjust the down limit and a few days, a week it will do it again. It took several calls to Genie with the problem to get some results out of them. They did not know what was wrong with it so they finally sent out everything but the motor and cover. I mean everything! This was only after I signed a waiver that I wouldn't sue them for the door damage!!!

I have had two different Genie garage door openers in two different locations. Both came with the houses when I bought them, one was a used home, the other was in a brand-new home. The first screw-drive unit failed catastrophically when the plastic gear on the motor exploded into three or four large pieces. This was in about 2011 or so. After a VERY long wait on hold, I had a replacement gear sent to me for less than $10 during a 5 minute call - I had already determined the issue and knew what I needed. I replaced the gear, and the opener functioned again for about 10 months, before the gear broke again, this time taking out the plastic gear cover AND the plastic housing. Refusing to put even another dime, minute of time on hold, or working on it more, I bought a Chamberlain opener and swore off Genie forever.

I just had my Genie garage door opener replaced. It was only 4 years old. I was told by my handyman that the motherboard was corroded. I have had nothing but problems with it since it was installed. Sometimes it would open and sometimes it wouldn’t. Also, it was very noisy. I called a garage door company and they also told me the motherboard was corroded. I told them I wanted to replace the opener. They did not pressure me at all. I now have a LiftMaster which seems to be working perfectly and I can’t believe how much quieter it is.

Genie garage door openers - Anybody going to buy a GENIE product you need to call their tech support and see what you will have to go thru if you have a problem. I will never buy another GENIE product as every time I have called them it has been a hour and half to 2-hour wait. Hope this helps somebody.

To summarize: If I could do less than a one-star rating I would. Less than 3 years old. Professionally installed by Home Depot subcontractor (did a great job). Installed in a condo in an elderly community where my 79 year old parents reside. Stopped working June 5, 2017. Contacted customer service on June 6, 2017 (my 79 year old father). Subjected him to an hour of "technical support and troubleshooting". That is what Genie calls it. I would call it something else but it is not appropriate in a review.

Replaced motor - My experience was similar as the others. Long wait time (45 - 60 minute wait on phone). I also had disagreeable and combative reps for my initial contact. However, I persevered with my complaint of a failed motor to additional reps and finally reached 2 who sympathized with my ordeal. They were so great. They even called me back when we got disconnected and sent me a free motor including shipping to make up for the terrible service I received from the others. So my advice to you is don't give up because not all reps are created equal some are spectacular and will make up for the lousy ones but you have to keep calling back till you get a good one.

After troubleshooting my Genie 2024 I determined I needed replacement parts on a 4-year-old unit. I did a quick Google search on Genie parts and came across the hundreds of bad reviews of the Genie openers on this website site and immediately had a bad feeling that I was soon going to be SOL on my busted opener. I called the 1-800 number for them and got an American who was from a call center in Texas. He walked thru the troubleshooting with me and found the circuit board needed to be replaced.

PowerMax 1200 shaft driven unit stopped working in 18 months of use. I purchased this unit as it was advertising lifetime warranty on the motor and 5 years on other parts. I was not aware that it takes long time to get a hold off customer service as it is only reachable over the phone. Each department places you on hold for about the same time as previous one. It takes multiple departments to process the claim. Fine print somewhere in the warranty description (I was told) claims that after first year you will be charged shipping fees on replacement parts and warranty applies only to the original owner of the unit. You should expect to be argued with, they will not value your time and try to be cheap as possible when assisting you.

Genie SilentMax 1000 - My garage door opener died after less than 2-3 years of light use. The motor crapped out and stopped working. I had the installation records and even the original box, and they still wouldn't honor the warranty on the motor because we bought the home in 2013 and were the second owners of the house which was built in 2011. The warranty does not pass on to the residence owners. Essentially, they do not intend to support their products and say the motor has a so-called lifetime warranty when the reality is that you will be given BS excuses. Worst experience I've had in a long time when something relatively new has legitimately failed early.

I posted my review on several websites, including where I bought the opener. It quickly grabbed the attention of Genie. I received a call from a high-level manager at Genie asking about my review. When I discussed the situation with her, she immediately said she would send a replacement unit and discuss how it was handled by their customer support. Very pleased with her support. Rating went up a bit. It is true report where the vendor will see it. If they care they will react. If they don't the review sticks.

Please do yourself a favor and do not buy any screw drive product from Genie. I bought 2 for my brand new home that I personally build. After about a month, I was having issues with the openers with the travel limits and then the unit has to be reprogrammed and is a real pain. The door will bounce back open and can be a real security problem for my family. Plus, when the weather gets colder, the problem is even worse. The product design is very poorly engineered with plastic clips holding in the screw and quickly wear out. Big difference from the past Genie products I knew and used. Immensely dissatisfied with this product and Genie is not standing behind it for a solution. I'm left with two expensive door openers that don't work. Completely unacceptable!

Genie Garage Door Opener 1000 silent max - Stopped working two years after installation... not bad compared to other reviews which stopped after 2 months!! It moves about two inches and stops and not being able to limit programming. Called customer service two times but on hold for over 30 min. Scraped the opener.

3 weeks ago while driving out of the garage I pushed the remote to close the door and the trunk was hit by the door. Instead of the door going back up, it continued down the back of the car and bent the heck out of the garage door. My understanding is that when the door hits resistance, it should go back up! Car was only scratched but the door is a total loss. We were told a 'rep' had to look at the door. So 2 weeks later a rep showed up, at 10:30 for a 1:00 appointment. We were just driving up when he was ready to leave. His statement was that obviously the door had been hit from the outside while it was down. Not true. We had to send in pictures, and the sheet he filled out and proof of the Genie purchase, which was then told to us by a rude sales rep that it couldn't be read and we had to do a better job. And that this could also take a few more months.

The opening unit itself has worked quite well for me for the last 3 years. The garage was built in late 1995, so the opening unit would have been purchased after building the garage and installed. However, when I bought the house, the previous folks only had one opener. They had purchased replacements but those never worked. I tried them, they did not work. Recently having lost my opener, I went to the Genie website and found the remote opener which looks exactly like mine -- ordered it -- and then haven't been able to find the dip switches on the hanging unit in the garage so I can set it to work. Called the company and they said look where the antennae protrudes as that's where the dip switches should be.

I just bought a Belt Drive 750 model. Reading the instruction got a question that any outsider can erase all programming pin code and put new one from outside keypad. I called customer service to verify that info. I been on hold for 45 minutes and finally I hanged up. Is a keypad unsafe and anyone can reset from outside???

I have replaced 4 Genie Garage Door lifters in less than 1 year. They are junk. I replaced the Genies with a LiftMaster and it works great. Stay away from Genie garage door lifters. They are not worth the trouble. Go with a LiftMaster. They are great.

Silent max 1000 - I have more calls to Genie than all other products I own combined. If you read the reviews you will notice a common thread from support. It's your door causing the problem not their hunk of ** opener. The remotes have very poor range. The response time is so slow you end up pushing the button multiple times. If you text a lot this may be a good feature. Push the button, send a few text then look at the door to see if it is moving. I will never buy another Genie product!!!

I have had at least a dozen garage door openers, mostly Chamberlain's but one very old Electro lift, all were superior to the current Genie Powermax 1500 I have now!!! I have had to replace the control board twice once when new and again when it stopped working and I called the company for assistance and was told "we will not help you until you replace the control board which is under a recall." So I had to wait until the parts arrived and repaired it myself, worst customer support and a terrible product, it will on occasions forget all of the settings and then it won't open, close or do anything until you go through the setup process again. Don't buy a Genie - find anything else!!!

The opener unit has always had trouble communicating with the outside keypad. Today the entire system failed including the inside opener. We followed the instructions for resetting and testing the opener, nothing worked. Buy a Chamberlain instead.

Just got off the phone with Genie Garage Doors openers for the second time. Both times a 20 minute wait, just to talk to an aggressive obnoxious rep. They insisted that my door was causing the problem. They had a rep come by and tested the door. Said it was fine, then demanded $94 for stopping by. Meanwhile, they had to give me a new control board and sensor on warranty. People, find a better brand than Genie. I won't use them again.

I purchased a Genie Garage door opener in March 2016 from Lowe's and after installation it worked about a month and then the belt broke. When I called Genie customer service they told me that it was under warranty and I just needed to answer a few questions before they could send me my part. Sounds easy enough? Not so. After being on hold forever, I get this technician who basically tries to tell me that my garage door is the problem because their belt wouldn't just break. Well that's funny because I'm sure reading a lot about belt problems on this site. And the old garage door opener had been on the house for over 20 years with no problems so it's not the door. Genie should stand behind their products and follow-up with the warranty. I paid $250 for this opener which can't even be used. Poor customer service, poor quality, poor company.

I bought a Genie 1000 garage door opener and installed it 6 months ago and I have had the belt to break 3 times. And this morning as I was going to work I opened the door and it broke again. I have tried to contact them and can't get any attention. This is a very bad product and I would not advise anyone to buy it. I wish this company would stand behind their product and send someone out to fix my problem but I highly doubt it will happen. I will not be buying any more of their products ever again, unless they resolve mine. This is a headache to deal with because when you buy something like this you expect more than 6 months of service out of it. Just my thoughts!!!

I normally don't write bad reviews to hurt people's business if I find it's not necessary. But I will be doing this for the sake of people who want to buy Genie's Garage Opener. I purchased Genie's opener without searching for reviews about this company and within less than 6 weeks the unit stopped working. I spent hours back and forth to get a final chance to talk a Rep, who told me that I should find and pay a technician to fix my door because she is not able to help me to troubleshoot. She said she normally spends 5' with CS to troubleshoot but it's been 25' already and we could not fix it so I'd better find someone to help me.

We built a home in 1999. Had a GENIE screwdrive Intellicode installed. NEVER had an issue with it... until now... May 2016. We did the research, started trouble shooting, contacted CS and that started the revelation of Genie's horrid customer service. We discovered the motor is failing after EVERY trouble shooting scenario and even a coupler (that we ordered & didn't need)... The hours my husband was on the phone, sending numerous sized photos that CS insisted they were 'too large'.They insisted every # we sent them (in photos) was not the 'number' they needed. We even sent a copy of the county recorder's info of ownership-- because they said they couldn't send our replacement (as per Lifetime warranty) unless they had valid home ownership.

I bought this opener from Lowe's about one year ago. Yesterday I junked it for a Sommer made in Germany opener. I am not the type to call the MFG and complain about a $250 dollar opener when I know what the problem is and it cannot be fixed to last any longer than it did already. This opener is not engineered correctly, made with cheap plastic parts that wear out fast, and cheap clips that break easy.

I purchased a Genie Silentmax 1000 garage door opener from Home Depot on 12/05/2014. Just slightly over one year later (12/15/2015) the unit stopped working, the door would move about one inch up or down then it would stop. I called technical support and worked with them to try to resolve the problem. Nothing worked so they sent me a new part for the unit. I was frustrated because I had paid to purchase this unit, I paid to have it professionally installed and now just 12 months later was expected either repair this defective Genie unit myself or pay a professional to repair it.

I bought a garage door opener from Walmart in May of 2015. The garage door opener was from the Genie brand and was $157. The garage door opener was working fine till December of 2015. The garage door opener stopped working as the door would not open or close. When I called for assistance in January of 2016 the customer service representative asked me to troubleshoot. I did this by reprogramming the garage door opener and unhooking and hooking cables as they had instructed me to do. The garage door opener still did not work and they told me that it needs a new motherboard. I got the part in the mail and installed it, but the garage door opener still did not work.

Our garage door opener broke after only 1 year of use. The opener would not retain programming the up or down travel limits. Because I felt it was a safety issue (going down on a car or going up when I was not home) I took it down and purchased a new one (different brand). The old Genie opener is on the garage floor. I called Genie company. The customer service rep didn't listen carefully as he kept telling me to get on the ladder to trouble-shoot, etc. Bottom line? The old unit has to be reassembled and then I have to call back for trouble shooting. "Allow an hour or more", he said. He was provocative and argumentative with comments like, "Do you want help or not?" and "Maybe your garage door itself is out of alignment. Who installed this? Was it installed correctly? How can we be sure? Where did you buy this? We can't help you if we don't know the issues." Blah, blah, blah.

Recently I drove off before my garage door had completely closed. It reversed on a broom handle and left my garage door open and the entrance to my house exposed. I found out that the Genie Company makes a closed confirm remote. I purchased it for my Genie Trilog 1500 garage door opener. It works with the Network Adapter that I plugged into the back of the motor. Now, after I push the button on my remote, and I back my car out, the remote beeps and a light flashes, confirming that my door has closed all the way.

I just wanted to post another review to second the motion of all the others that I have read. I am actually in a situation that the Genie 2026 was installed through a home warranty plan (Old Republic) and the motherboard has already gone out after just a few years. Which is shocking to me because I have been in my home for 11 years and my other garage opener still runs perfectly (and I'm suspecting it was originally installed when the home was built so add another 14 years to that). Of course the home warranty company only wants to replace the motherboard and since it has been such a short time period since it was installed, I'm going to chalk it up as a loss and install a completely different opener.

After experiencing a electrical problem with our fairly new garage door opener (garage unit sparked & smoked), was asked by service rep to fiddle with the unit to troubleshoot. The Genie Company has had fire hazard issues & recalls. Not a safe situation to put a consumer in. I will never buy a Genie company product again.

I purchased a Genie Opener SilentMax1000. It broke two months after installation. Broke again last week and customer service is giving me run around about honoring the warranty. This business is a joke. I should of went with a Chamberlain! I asked to speak with a supervisor - they have not called back yet. I called today again to speak with one and got another excuse. They have horrible customer service and products. Word of mouth goes a long way and I will make sure everyone I knows, hears about this until I get this resolved from the company. Looking at other reviews, I see this isn't a freak incident. This co needs to honor their warranty.

My husband and I bought the Genie SilentMax 1000 garage door opener 14 months ago to replace our quickly dying 15-year old dinosaur opener. At first we were impressed. The install was fairly easy to do on our own and we did it rather quickly. Once the opener was hung we were impressed with how quiet the opener was as it opened and closed the door. After about 6 months of use the opener became louder and louder and after 14 months of use the opener quit working. Each time the button was pushed it would raise to the point that the arm was jamming itself into the motor housing and then stopping 2 feet from the ground when lowered.

We bought a genie 1500 power max from Home Depot 3 years ago and after a power outage the circuit board was toasted. Thought it will last after paying almost $300 for it. It's very disappointing and money wasting product. Never again genie. You are a waste of money.

I purchased this to replace a 40-year-old Genie garage door that was still working but was extremely loud. The 1200 was easy enough to install and worked great for the first 6 months. Then it went through a 2 month period of having to be reprogrammed every other day or so. As soon as that problem decided to fix itself, the door started jamming. I lubed all the rollers and the track and adjusted the spring to the point that I could basically open the door with one hand. I reconnected the opener just to have it do the same thing.

Back in 2000, I purchased a Genie Excelerator Garage Door Opener, model # ISD1000. It came with a "Lifetime Warranty". The manual states that the ISD1000 has a "Lifetime motor, parts and service" limited warranty. I had a problem with it about eight years ago and called their Help Line. I was told to get a ladder and a screwdriver so we could troubleshoot the problem. After about 20 minutes on the phone with them, I was told the unit needed new sensors. They said they would send me the sensors and wire for me to install. I told them my warranty includes "service" but they said they don't do that for this type of issue. About three years ago, I had another problem with the unit. Again, after about 20 minutes on the phone, I told them to just send someone out to fix it because I didn't have the time to deal with the troubleshooting. They sent someone out and they replaced the unit. Finally, someone dealt with the issue.

I have three Genie Garage Door openers model 2024, we purchased the house, new, in 2010. Last year, 2014, the first garage door opener started to open at a snail's pace and the people at Genie sold me a new unwarranted motherboard for $96. A year later same problem different opener, another $96 gone. I'm saving up now for the 3rd to need replaced.

I have 2 Genie 1000 IntelliG door openers in my garage. The GFIC popped after I plugged in Christmas lights on the same circuit. I reset the GFIC, but both door openers were dead. The lights and the freezer on that circuit were fine after the reset. I called Genie and went through the troubleshooting steps with the customer service rep. She declared the circuit boards in both units dead and said they would not be covered by warranty due to the "power outage". She offered to send me circuit board replacement kits at $110 each. I'm not satisfied with the product quality, and I'm disappointed that Genie declined to stand behind the product.

I waited on the phone 46 minutes before someone came on. The person who answered had little knowledge of his product other than to describe how to program the remote. After many tries he decided that the remote was defective. They not only demanded shipping costs (under warranty) but also wanted tax on the shipping charges. The entire phone call was 1 hr 16 minutes - a total waste of time.

Evidently defective logic board, company didn't tell me about. The consequences are that I was foolish enough to buy a Genie PowerMax 1200, Model 3062 which worked for 2 years.

Purchased a Genie Powerlift 900/Model 2562 garage door opener in May 2013 but I did not have it installed until the fall of 2014. This thing was always a piece of garbage... You had to practically be on top of the thing for the remote opener to work, then we had a storm this past spring that totally fried it. The door started going up and down at some point during the night while I was sleeping. In the morning, I went out to shut it down, and the whole mechanism was beat to hell. The door arm is bent beyond repair, which busted the shuttle. I had someone come to look at it, hoping it could be repaired with winter coming, but the board is toast.

this total crap product down and find something with a better reputation and service than Genie.

I bought this Genie Power Max 1200 garage door opener on 8/8/2015. Installed it on 8/9/2015 on a 9x8 garage door. Installed it with the extension kit for this unit as the instructions drew out. After 6 or 7 time of opening and closing the door, I noticed that the door was still open about 1 1/2 inches after I closed it in the morning when I left for work. After I got home, I reprogrammed the travel settings and ran it up and down to make sure it was operating properly. After 6 or 7 cycles, same thing. Called Genie and was told I had the "old" installation instructions. Downloaded "new" instructions, reinstalled it and the same thing happened. (Starting to see a pattern.) After talking to "customer service" several times, got fed up and took it back to Lowe’s and returned it on 9/21/2015. Went to Menards and bought a Chamberlain. Genie product are junk.

Jan. 2015, I purchased the Genie 4062 garage door opener. I've had problems with it in the past. This time the carriage assembly has locked itself against the garage door tension spring. I can't remove the manual release spring and I'm locked in my home for the weekend. I called Genie and was told I had to pay for a service tech but they would send me the part for free. I'm not a garage door opener tech so how in the hell am I'm suppose to fix a major problem? I went through all their systems check and the garage door opener appears to be faulty. This unit is 8 months old. I also had a problem with the sensors a few months back. The customer service is ok but they really don't care about you. They just want to take the call and get you off the phone. This unit with professional installation cost me 388 dollars. I'm never buying a Genie product again, NEVER!

After a few thunder lightning. The circuit board is damaged. From all those negative feedback, seems this opener is sure to fail if there's lightning. Very bad circuit design. The company should recall all those faulty designed circuit.

I've had an issue with the Genie Model 1024. The model quit working exactly 12 months after install - just when the warranty expired. I bought a new motherboard, thinking this would solve the problem. It did not. When I called Customer Service, they said I needed another new motherboard. They will not replace the defective motherboard. Customer Service had me go through the troubleshooting 2 times and still refused to replace the board after the troubleshooting stated it was a motherboard issue. I spent a hour on the phone and got nowhere. DO NOT BUY.

I bought a Genie Excelerator II opener from Home Depot 1 year ago. Last week I greased the screw drive and it now fails. I was told by customer support that the screw drive needs no lubrication. I checked the manual and this was not mentioned. In any case I have cleaned the screw and it still doesn't work. They have managed to engineer this thing right to the limit I suppose for more profits. I'll never buy from Genie again!

I bought one of the new models a year ago and this thing already failed. The previous model was great and that is why I bought this one. Genie has achieved the goal of making a reliable product unreliable. They have cost reduced this one to the point that it is a major ripoff. Anyone thinking of buying one of these should think twice because this product is a piece of crap. The company should get the hell out of the garage door opener business and go somewhere else and screw people.

I purchased a Genie 1000 from Home Depot. The garage opener had problems immediately. I returned the first opener only to have the second opener fail after three months. I have contacted Genie on several occasions, only to be given the runaround. I am very disappointed in their product.

I bought the top-of-the-line Genie garage door opener at Home Depot, and within six months it failed. Each of the six times that I've called the company, I've been on hold for a minimum of 30 minutes to as long as 45 minutes. Each time, I'm talking to someone who cannot resolve the problem. With a company that closes down at 5PM Eastern time, the window for calling is very small. It's easier trying to get through to Comcast than it is to reach these people! After three weeks, I've still not gotten through to the department that is supposed to be sending a replacement unit. My wife says we should have simply bought a replacement from a different manufacturer, but this just lets Genie off the hook for their responsibility for selling a crappy product. I would NEVER again buy one of these things from Genie. My wife would kill me!

In Feb 2015 I purchased a Genie garage door opener from LOWE'S. Due to cold weather I finally got around to installing it about a month ago. The unit has been nothing but trouble. First the chain tensioner pulley broke. Genie sent me a new one. Had to take the opener down to install pulley. Got everything back together & programmed unit. Ran fine for one day, then quit. Called Genie. CSR diagnosed bad powerhead. New one sent out. Took unit down again & installed new powerhead this past Friday. Programmed opener. Opener RAN FINE FOR 1 DAY! Now chain bullet won't stay engaged with carriage. Can't use opener. So now I have to call Genie back to report yet another issue with their opener. I've had it. The opener is a piece of garbage. Never again will I purchase a Genie garage door opener. I'm getting ready to sue them in Small Claims Court for selling me this piece of junk! By the way it's a chain drive Model 2022. Stay away!

The opener stop working after a few months of used. I call and together we gave it a try. They send a new motherboard with the electric mother. The electronic board was the problem. We tried to reprogram it. The door would go about a feet at a time. They replaced My Power Max 1500 by TriloG 1500. I hope it's an improve version. I am satisfied by the service they game me so far.

It's been 18 months I have used Genie 1024 garage opener. I am satisfied with it but it's just that its electronics doesn't have a whole lot of protection against electricity transients. In an event of lightning storm it damaged the main board and I had to look for the main board which was little hard to find.

Bought a Genie door opener about a year ago and had it installed in my shed, but it was never hooked to electricity because there wasn't any electricity installed in the shed due to lack of funds. Opener at house stopped working, so had the one taken from the shed to use at house. Opener wouldn't work. Tech said it needed a new circuit board. Called Genie. Long story short, Genie wouldn't replace the board and the rep hung up on me when I asked to speak to a supervisor. No more Genies for me..

I went to the Lowe's store and purchased a new Genie 1/2 HP Chain Drive Garage Door Opener Model 2022 on 28 January 2014. I had a professional installer place it into operation a few days later. Today, a garage door service company repairman informed me that the circuit board needed replacing because my door failed to operate. Today is 12 June 2015. I have had this unit less than one and a half years. I contacted Genie over the phone and they would not replace the circuit board since the warranty for that part is only one year.

Genie door opener caught my house on fire while I was sleeping! I wouldn't recommend this product to Anyone! Not a good way to get awakened after working graveyard shift! Wasn't even using the product! I strongly advise smoke detectors. My neighbor saved life and the life of a wife and 4 children.

I have a Mod# ISD990 screw drive connected to a 16' panel door since 2005. Twice a year as the weather changes I have to re-adjust the counterbalance springs due to thermal properties changing in the spring material. Needless to type my indication is the failure of the composite material coupling that connects the screw to the drive assembly. The fit on the OEM coupling is very sloppy which I think is the reason for constant failure. Genie support as usual with bad English wants me to adjust counterbalance springs when I call about the coupling, avoiding the subject matter of coupling.

The new house that I purchased from the builder three years ago was furnished with two Genie company garage door openers. One of them stopped working. Today, with the Genie company customer phone service, it was established that the circuit board should be replaced with new one. I was forced to buy new board, despite the fact the system was new. I see it unfair. It is too soon to malfunction. The company should provide a free circuit board. If it was up to me I wouldn't install this product in my garage. It requires constant adjustment and lengthy calls to their customer service.

In December 2013 I ordered a garage door and a garage door opener from a local company. They brought me a Genie IntelliG 1000 unit, instead of the one I had ordered from a different manufacturer. On April 28, 2015, the unit ceased functioning. The company sent out a repairman who said he couldn't fix the unit, that they had only carried Genie for a short time but didn't carry them anymore. He said he would ask his boss what to do. His boss decided to replace the motor and keyless entry and pads from the manufacturer I had originally ordered from, for a $95 service fee.

I have been installing garage doors and openers for sixteen years for the biggest garage door company in Nashville. Genie is by far the worst garage door opener you can buy. The company's business model can be best described as planned obsolescence. Every make and model they make is designed to break in three to five years if not sooner. My company has around six residential installers. I personally have five or six warranty calls a week on models that are less than two years old, ranging from bad circuit boards, sensors, gear boxes, etc. We have six installers so you do the math. We are a Genie dealer with national builder accounts so a lot of times what we install is out of my company's hands. My advice to anyone looking for a garage door opener: BUY A CHAMBERLAIN/LIFTMASTER.

Have had a Genie Garage Door Opener, Model 3062 installed for four months. It quit working, no power. Called Genie, after numerous calls and e-mails they sent me a new circuit board which we had to install ourselves. Did that. After re-programming door, it went down once and does not work again. No response this time from Genie. Have repeatedly said I want a refund. Genie says they cannot do this, yes they can, this opener obviously is defective. Genie does not stand behind their product. I am very dissatisfied with this product and I am telling everyone I know not to buy Genie.

This garage door was seemingly OK after it was first installed, as it operated quite well. After 2 years of very minimal use the drive sprocket which conveys the belt, has completely disintegrated. The sprocket is plastic!!! It is not replaceable due to the fact the housing is riveted. Complete junk!!!

I have had 5 Genie garage door openers since 1998, and the only thing that you can count on with a Genie product, is that it WILL break down in a fairly short amount of time. On average, they last about 2 years. I went back a couple of times to try them again whenever I bought a new house (I have several rental properties), due to someone telling me that they are better than before, but it just isn't true. Dealing with the company takes too long, and they usually end up telling you to call someone to repair a non-warrantied or short-warrantied part. It's always been circuit boards. I got rid of the last one I own today, and it FEELS SO GOOD!

I installed two IMS series door openers when I built my house in 1999. One is still working, no problem. Replaced the other one in 2012 with a PowerMax 1200 3062 on Feb 2015. The motion light stays on all time. Called customer service and they are sending me a new circuit board. The lady I talked to at Genie was very nice. Other than that, the Genie Openers have been very good.

Purchased a Genie SilentMax 1000 tonight from Home Depot. Installed fairly quickly and easily. Immediately discovered that there is no power from the powerhead to the wall console, although there is power to the Safe-T-Beams. Unit can also be programmed for travel limits, force and speed control. I connected two 8" leads from the appropriate terminals at the powerhead and to the wall console...no power. No lights or other controls operating at the wall console. After reading the numerous poor reviews about the Genie, I'm uncertain that I'll get any help from their technical service. I'm thinking of just disassembling the entire system and returning it to Home Depot. It's my first Genie but I'll just go back to a Chamberlain.

I have been on the phone three times going over the same information three times. I am now in a holding pattern waiting for an email so I can send my receipt from Lowe's where I bought the item. I give up with these people. Will now be going back to Lowe's to see if they will honor the warranty.

Very bad service. Handled very rudely. 1 month to get door parts fixed and shipped. How do you people stay in business? Cannot get a hold of anybody on phone for information. Even the installer had problems with you people. I want results on my parts being shipped. I was on my cell phone for almost an hour and still never got through to anybody. Serviceman had same problem. How do you people stay in business? I'm 75 years old and had triple heart surgery with a heavy garage door to open by hand. I will put in a complaint to Better Business Bureau on your company, and if I don't get my parts and door fixed soon I will have my lawyer contact you people and have him take it from there. No more Genies openers for this guy. Plus you will get a bad reference from me on this outfit.

Open limit switch quit working on my H8000 Genie Garage Door opener. Called customer service to have part replaced under lifetime warranty. No charge for part but charged $7.50 standard shipping cost. Switch weighs 2.35 oz. USPS charges $2.32 to ship a 3 oz. package first class. So if there is no charge for the part what is the extra $5.18 for besides what it would cost them for the part they charge $11.00 for?

Genie Model ISD 990. I had to replace the Motor drive board 3 times in 10 years. There is a fuse on this board that never blows but yet the boards go out. I'm done with Genie! Don't lose your receipt either. Customer service is good but not the opener!

I purchased the Genie garage door opener less than a year ago and to date I've had three different motors and new circuit board and it doesn't work. It was one of the most expensive models and it's really a piece of junk.

I had my Genie garage opener for over 10 years with lifetime warranty. I had the issue but Genie's Tech support was able to resolve in time mainly. Thank you very much.

Bought a Genie Excelerator II Revolution Series Model 4062 from Home Depot last year and installed it. Worked for awhile and continues to work on opening, but stopped working correctly when shutting. Tried to reprogram to no avail. This opener was a replacement for one used for over 10 years. I have deep technical knowledge as both an application developer and enterprise architect with and MBA, but cannot get this damned thing to work right again. After spending way too much time on this problem, I tried to call the Genie technician 3 times, but the connect was hung up on each time ... last one called himself Jerod or sounds to that effect who I waited for by phone for about 45 minutes ... "due to high call volume ..." this statement I believe sums it up for Genie as a company. Genie is ONE LOSER company that shouldn't be allowed to sell garage door openers, they sell fraudulent junk disguised as a garage door opener that cannot be programmed.

I had purchased a Garage Door Opener (Genie Model 4062) from my local Lowe's. It was an open box item, but looked like everything was in the box (the unit had never been installed). When I realized the Rail was missing, I contacted Genie to purchase a rail for the product. And then everything went really screwy. I talked with 2 different level 3 tech support folks at Genie and each one said that I have no warranty with this garage door opener. When I asked why, it was because I was not the original purchaser of the product. I was told by one of the reps that it would mean if someone purchased a $300 garage door opener, and then returned it (even if it was un-opened), the warranty would be voided.

Genie Excelerator II (Model 4062) - Purchased from Home Depot and installed November 2013. Opener malfunctioned in open position causing door to move only a few inches and then reverse. I initially disengage the shuttle release and determined the door could easily be opened and closed manually. Movement through the entire travel range was smooth and effortless. As troubleshooting in accordance with the Operation and Maintenance Manual did not help, I called Genie for assistance and waited a very long time until technician answered.

My complaint pretty much mirrors what I've been reading here. I had two garage door openers fail from Genie. This last one in less than two years. I've had nothing but malfunctions. I had my door re balanced twice. I had the springs replaced and door balanced three days ago. Their customer service tries to convince me my door is not balanced and that's why the opener failed. I even read reviews that said this was exactly what they would do. They were so textbook CYA that I lost patience with the customer service person and started yelling. They sell a substandard do-it-yourself product that claims a lifetime warranty and then weasel their way out of responsibility. DO NOT WASTE YOUR MONEY.

I work for a garage door dealer. We installed a Genie PMX500 for a customer in 2010. The operator quit working in 2014 and it is still under Genie's 5-year parts warranty. The technician determined the starting capacitor had failed. We tried to buy one locally to get the unit working again, but could not find one. We quit selling Genie operators a couple years ago because of absolutely horrible customer service. Genie hasn't improved since then. In fact, Genie has reached a new, low level of incompetence with discourtesy and obstructionism on top.

Garage door opener was purchased 11/13 and self installed. It worked well until last week (7/26/14) and stopped operating. The company was contacted and the tech felt it was the motherboard and would send a new one. The part arrived one week later. It was installed and the unit still did not work. A friend who worked with garage door openers came over and the cause could not be found.

My experience and symptoms mirror those listed. I have just replaced a Power Max 1200 with a Chamberlain unit. Why, after 7 months, the Power Max got a mind of its own, and decided it either did not want to go up, or did not want to go down. Spend 2 days debugging the system and ON HOLD 1 hour for a Genie Tech (finally hung up after told the wait was VERY LONG yet due to call volume). Glad I did because I think Genie has a labor charge to come out and work on it. SOOOO... long story short, just got the Chamberlain working, and so nice to have a door go up and down when you want to. Guess I will eBay the controllers to get something out of my experience.

EXCELERATOR II 1500 1 HP DIRECT SCREW DRIVE DC GARAGE DOOR OPENER I installed this February 16th. It stopped working June 30th. It opened and continued past stop point making a loud pop and continued running. It closes to 2 feet of arc then stops, reverses 6 inches then freezes, flashing double red lights on the power head. I tried resetting it myself. It would work correctly once and then freeze again. I called out a service technician ($85.00) and he thought there might be a short in the wire to the photo sensor. It worked okay until the next day. The service technician returned and advised that the circuit board was defective. I went to Home Depot to return the product and they refused to exchange citing a "90 Day Return Policy". I guess they don't mind unhappy customers (now a former customer). The technician said he used to be a Genie dealer but they started getting components from China (even though the unit is assembled in the US). He further said the quality was very poor and recommended never to buy Genie again.

I bought a Genie 1200 system from Lowe's last weekend and installed it myself. While the installation only took about 2 hours, I fought with the programming for over 5 hours to adjust the travel limits. The system refused to accept the programming no matter what I did. Once I finally got things set, I thought everything was good to go... NOT!! After functioning for just 3 days, it stopped working. Wouldn't go up or down. Fought to readjust travel limits for another 2 hours. I've had to fight with the system almost everyday now to readjust the travel limits programming. Nothing but problems from this piece of junk. I should have known that after my last Genie system died after just six years that a new one wouldn't be any better. Extremely poor product. $220 wasted!! I'm tearing this piece of garbage down and getting a Craftsman!!

I have had the worst experience with the Genie garage door product. Please do not purchase this product with your hard earned money. It is not worth it. We purchased a Genie garage opener January 2014 and the sensors failed in April. Customer service was awful, long hold time, then they wanted us to climb a ladder and perform numerous troubleshoots before they would send out someone and charge us with the visit. It took a month to receive a part that wasn't sent, then it was sent and lost in the mail or that's what we were told. Problem fixed in May.

We have had two Genie garage door openers that have died prior to one year of use. When we contacted customer service, we were told to provide proof of purchase and the parts would be covered under warranty. After emailing proof of purchase to the email address we were provided, ** and getting no response, we reached out to Genie and were informed they had not received it. We sent the message - in total 9 times - and they never received it. The email address is not valid. The same issue occurred with the fax number **, there is no answer on that number so fax messages do not transmit.

Once I got thru the customer service, they were attentive and helpful. I was transferred to a specialist and got my questions answered. We had our door only opening couple inches from the ground, then it did not run at all. I called the customer service and after waiting for a little while, I ran the troubleshooting steps with the tech over the phone. She suggested it was the circuit panel. We ordered one from Genie. When the part arrived, we installed and then nothing. We got a technician from a local garage door company and he said it was the motor.

Installing the garage door opener was an easy job, however, all the adjustment and programming is not so easy. The opener is still not working properly one week after the installation. The chain gear cannot be reversed. All the instructions given had been revised with no positive result. I need help from Genie to complete the installation.

The opener is very quiet and worked great for 6 months. Then it would go up maybe an inch and instantly go back down. The genie customer rep was an **!! No help and said all they could do was send a tech at my expense!! It's genie's faulty equipment why should I pay for their mistake!! ** Genie buying another brand!

Bought 2 of these units at Home Depot. The problems started a week after installed. It wouldn't open with opener unless you hit button a bunch of times and the keypad was useless. After calling Genie and waiting forever for a person to talk with they said it needed a new circuit board and it would be sent out for me to install. The boards never arrived nor did the email they were to send to install. This company has no idea of customer service and how to make a quality product. Shame on Home Depot for selling junk like this.

In October 2013 I purchased a Genie Garage door opener and accessories (keypad), parts to hang it. The total bill was $282. I constantly have to reset the limits on the opener. Last week, it only went down halfway - at my limits (pun intended) I called a technician out with experience. 35 years Genie experience. $173 bill for those repairs and now Genie says the motherboard is out on it. They are shipping one FREE OF CHARGE - because these models have been doing this, the technician relayed to us. $455 and not a working opener. DON'T BUY THIS PRODUCT!! It is worthless! Less than 6 months old and parts off the screw drive trolley are falling onto my cars! It's insane.

I have had this product for three months now. I have had numerous problems with the garage door sensors. Most of the time when it is sunny outside, I need to stand in the path of the sunlight so the sensors will allow the garage door to shut. This past week the garage door would only shut halfway and then not at all. I tried to reset the program and work through other troubleshooting measures of which none were successful. I called the company and the techs had me complete the same troubleshooting measures I had already tried. I was then told I needed a new motor and I would have to pay for the shipping! I spoke with a manager who was rude and said it stated in the warranty the purchaser must pay for shipping of any replaced parts! Their product is of poor quality, their techs know little to nothing, and their management is unprofessional and rude. I will never buy another product from this company!

Bought a Genie accelerator 2 for $241 at Home Depot on 10/15/2013. Had Red Beacon install it for $185. Broke 1/06/14. Didn't want to lift 2 inches. Called Red Beacon folks to check, they couldn't fix, called 800 customer service number. After waiting for 45 minutes, someone answered. They were instructed to press buttons and codes - which we already did. Nothing. Said will send a new motherboard in 2 days. It arrived as promised. Red Beacon folks installed it 1/15/14. Nothing. Same problem. Didn't budge. Called customer service again. Longer wait this time, 1 hour and 10 minutes, before man answered. Gave same instructions as previous rep. Nothing. Asked if they can send new one. Said cannot until a Level 2 person instructs us again. Asked for a manager. 15 minute wait.

Had 2 doors and 2 openers model #1024 professionally installed in Feb 2012. One stopped working this weekend. The installer suggested replacing with Liftmaster for $395 per opener vs repairing the Genie for $275. Said "We stopped using Genie. Too many problems with the circuit boards." When I called Genie today, I was told it had a 1-year warranty on parts. Who manufactures disposable openers?... Less than 2 years and they don't stand behind their products. Was told by CSR, there's a reason why that model has a 1-year warranty. When I asked why, she said others have better warranties. If they know the model is garbage, why sell it? Good news is I am contacting all of my customers, vendors, contractors etc in the tri-state area and telling my story and will now use Liftmaster or anyone else. Genie = garbage.

I purchased a new Genie 3/4 HP garage door opener form Lowe's of Hagerstown, Weasel Blvd, Hagerstown, Maryland back in March or April of 2013. My First Genie garage door opener failed within months. It just stop working. I returned it to Lowe's in Hagerstown and they exchanged units for a new one. This month, it Failed again, but this time, the Traveler went back all the way under the motor assembly and jammed. I contacted Genie door company out of Ohio and told them of my problem and the tech told me he needed me to go through several steps and try to reset the traveler adjustment. Duh! I just told him it was jammed and would not move. I also told him in order to get it unjammed, I would have to uninstall the whole unit. He then stated he would send me another board and I would have to install it myself.

Lately, there has been an intermittent problem. During colder weather, it blinks 5 times and just clicks. Once it warms up, it works fine, although seems a little weak at start-up. Doing further research into the problem, I believe the problem is in the board as well. I don't know if it's a weakened solder joint or the whole thing itself, but the opener is only 3 years old. Came with the house which was new. There has been other problems with it, but overall I think this is the problem.

The problem started with the doors not going completely down and after several attempts to close the door it completely loses power. This has happened with two doors at about the same time. The circumstances suggests a design or manufacturing flaw in the circuit board. The coincidence of two openers of the same brand having the same problem in about the same time would seem to be well beyond coincidence. There should be a class action law suit against Genie for perpetrating this kind of junk on the market... not to mention the vendors that sell them. Judging from the reviews I've seen on Genie the problems with their products, this seems to be systemic. The independent service guy I had come out to deal with the problem said that the Genie products were junk. I was a bit skeptical, thinking that it was sales pitch, but the reviews written on this site confirms what he said. I now must have two fairly new garage door openers replaced. It will definitely not be a Genie.

I called the 1st time to just change the code on the keypad and tell them that the garage door opens sometimes by itself. They told me they need to send a complimentary board because the button that does that is broken off!! Then it came and this whole duration has taken a couple of months!! I called them to let them help me put that board in and to fix it. I spoke to Andrew. He did help me fix that but then I don't know why my whole garage door stopped working!!! Now it doesn't work at all!! He was a horrible person. 1st was impatient and then he was frustrated with me and I'm the one sweating and melting in the sun. Andrew was very uncaring! He damaged my system and then would not let me talk to a supervisor. This company does not help but makes more problems for the consumer! The supervisors won't even come to the telephone to talk to you! Horrible customer service. They don't know what customer service is!! HORRIBLE COMPANY. Now my garage door is not working

If I had read all of these reviews before I purchased a Genie garage door opener, I would have purchased another make and saved me a lot of aggravation. From day one, the opener never worked properly and after many calls to the company and being told to have our door balanced, a piece from the unit broke off and literally went flying in our garage. Thank God no one was in the garage at the time, neither was my brand new vehicle. We then called the company to tell them that a piece had broken off and they basically told us that that was our problem, not theirs. So, we ended up buying another make and are extremely satisfied.

We purchased a Genie garage door opener from Home Depot about 6 months ago. We paid to have the opener installed. About 2 weeks after the opener was installed, we noticed that when we closed the garage door, the door stopped short at about 3-4 inches above the ground. So, we called the installers, and they came back out to ensure that it was installed properly. The installer explained that they needed to "reset the limit". The installer explained how to "reset the limit", just in case it happened again. About 2-4 weeks later, we noticed that the door was stopping short again. With our new found knowledge, we "reset the limits". We continued to "reset the limits" every 2-4 weeks for a few months.

I, too, echo exactly what others have written. They have arrogant representatives, quality issues and they have no problem making you "work for free" as their unpaid troubleshooting technician. Sadly, this American company is rolling out the "red carpet" to Chinese competition ...

I had a garage door opener installed by Lowe's in Toledo, OH. It is less than three years and the Genie garage door opener has stopped working. Even though it has a three-year warranty, they have been so rude to honor their product. After sending a new motor through the mail, it was up to me to install. Thank goodness Lowe's of Toledo, OH on Alexis Road was willing to honor the installation of this new motor. Genie told me to fix it myself. The parts they sent did not work. They (Genie) Ron told me that even if the opener comes in the same box, they will only honor certain parts. This is a made in the USA product and that is why I bought it. Their customer service has been less than cooperative with my problem. They do not and will not back their own product.

The screw broke and the rail bent on our garage door opener while I was on the phone with Customer Service resetting the garage door limits. The opener is only 1.5 years old and is supposed to be under a lifetime warranty. The company tried to tell us our door was not in balance and the warranty was void. We paid an independent company to come out and put in writing that the door was in balance. One month later ... there is still nothing.

I called Genie on 10-24-2012 about getting new tracks to replace the broken tracks for my garage door. I called today and Genie indicates the customer service team can't tell me if they shipped the parts? They are a level one support team and I need to wait, after I waited a month, to see when someone will call me back.

My Genie Screw Drive model CM8600, professionally installed on a brand new garage door, broke after only 2 years. It is still under warranty, so I called Genie. They asked me over the phone to perform a set of troubleshooting tasks. Then it got to a point where they were asking me to use tools and take apart the unit itself. I didn't feel comfortable doing that so my husband called back the next day to continue. After over an hour on the phone, my husband got to the point where he felt uncomfortable tinkering with the electrical components. Genie felt satisfied they had diagnosed the problem and sent replacement parts (which looked to me like nothing more than a few nuts and bolts). Then I scheduled an appointment with a reputable repair technician.

Here's the verbiage I sent to the company regarding my complaint: I purchased your replacement Safe-T-Beam Sensor System after my garage door failed to open and one of the sensors was flashing 2 times indicating misalignment, obstruction or STB receiver defective. I determined that it was the latter of the three and purchased the replacement kit. After installing the new sensors and plugging the unit back in, I noticed I had no power to either sensor. I used the existing wiring as I had no trouble with power prior to replacing the sensors.

Lifetime warranty: I'm getting too old to climb up and down ladders to keep troubleshooting this door opener. I've replaced the boards twice and called support several times. They sent out a whole new unit, but it still quits working after a day or two. The garage door installer stated that Genie has really gone downhill over the years. He even implied they are "junk". I'm beginning to believe he's right. I'm throwing this thing away and getting a Chamberlain. I'll probably have to eat buying this, unless a class action suit is brought against them.

Have a Genie garage door opener ISD1000 that supposedly has an unlimited warranty. Apparently, my idea of an unlimited warranty and theirs is quite different! The motor started making a lot of noise (failing). I went through the troubleshooting procedures they asked. According to them, my spring is out of adjustment and therefore my warranty is void. Mind you, this is a very light single aluminum door. You can tell by their process of you troubleshooting for them over the phone that they simply are looking for an excuse to void your warranty.

After a power outage during the first storm of the year, we noticed the light on our Genie Excelerator garage door unit wouldn't turn off. I went to the store where we bought it and they suggested calling 1-800-35-GENIE. I did. On the second call, I was led through a methodical series of tests that led the person on the other end to conclude that our main circuit board was causing the problem and that as the unit was under warranty, it would be replaced for free.

My Genie Excelerator (not sure how old as it was installed by previous homeowner) would open the garage door, but not close it. This happened several times but then it reached the point where it wouldn't open either. I called Genie customer service. I didn't get the agent's name but she was very friendly and helpful to a point. She walked me through several tests all of which passed I guess. She asked about the lights on the sensors and I told her one of them was green and the other was red. Without her asking, I volunteered that some years ago I removed the sensors from their mounting brackets and taped them together because they were constantly going out of alignment and I was tired of spending the time to re-align them.

I purchased a Genie IMS-1000/A garage door opener and extension kit for an 8 foot door on December 26, 1998. The screwdrive was noisy, made a knocking sound as it crossed over the joint on the extension kit but it worked. The Carriage Assembly finally broke in 2005 because of a manufacturing defect with the extension kit (it was 1/8 inch too short so the screw threads were slightly off). That was a painless and pleasant experience because Genie immediately replaced the defective parts.

I bought the Genie Excelerator Garage Door Opener. I put it up together and it did not work. I called the company and they said that I would have to find my receipt, send it to them and then they would see if they would replace the electrical board that is faulty. I explained that I just moved into my new house and installed it.

Model number is 3060L-07. It has a lifetime motor replacement and 3 years for parts. When I attempted to use the warranty, Genie Door Company required the consumer to troubleshoot the issue over the phone by having the entire unit disassembled to the point it can never be put back together. When I reached the point of difficulty, the representative explained to me that we did not complete the process; therefore, they are not liable to replace any defective parts.

I purchased a model H4000-07 Genie Powerlift garage door opener. During assembly I found that one of the shoulder head screws that fasten the power head assembly to the rails was too short. I replaced it with a regular screw of longer length. After installation, the motor would not turn (bound up). When I contacted Genie, I related my experience to the customer support rep. He told me that the aluminum casting on the power unit was not properly machined such that the one inch shoulder head screw would go through all the way, and gave me the choice of exchanging the power head assembly at the local Home Depot, where I purchased the opener, or shipping me an exchange unit directly from Genie. I elected to exchange the unit locally to save time.

During a new installation of a Genie garage door opener, I discovered that the extension needed for an 8-foot high door was defective (machined approx. 1.2mm out of line). After calling Genie, I bought another extension at the same store, and it was similarly defective. I called Genie again and was given several suggestions such as: assemble it only hand tight - see if that helps!

I called the home office in OH. They are sending me a new motor. So now they are stepping up. I thought it's only fair to report when things are corrected as well. I am satisfied. It should arrive next week.

My garage door opener would stop mid-stream once in a while, especially when it was hot outside. I called up because it has a lifetime guarantee. The Genie rep tried to troubleshoot the problem. We got to the point that the garage door was not fully balanced. She told me to balance the door and call back. I balanced the door and then the unit pretty much stopped working at all. I got on the phone with a level 2 rep and went through 30 minutes of testing. She then proceeded to tell me that the unit would not be covered because the door was not properly balanced. Well, the unit worked fine for the most part when the door was not properly balanced. Then they told me to balance it and the opener pretty much breaks.

My garage door opener broke, and I called a local technician. After looking at it, he determined the motor and clutch were bad and the unit needed to be replaced. He suggested I check my paperwork to see if it was covered by a warranty, but he warned me that Genie was very hard to deal with - a statement that came to be true. I found all my original paperwork and called Genie the next day.

As Genie Accelerator company refuses to admit their product is a lemon, although their product has been discontinued and as proven here has been serviced and replaced on several occasions - still they refuse to admit the product is a lemon.