Genie Garage Doors Reviews

While the Genie garage door opener is quiet and has so far been reliable, the technology is trash. The keypads constantly malfunction. You replace them, and they still malfunction. The installers admit that they are constantly replacing Genie keypads. Don't purchase a nonstop nuisance with this company.

I had a problem with the Genie garage door opener. During one call with customer service, after an hour of troubleshooting (with me having to follow instructions from the customer service rep), I was told that to get the warranty for the product I needed to submit 2 documents which I did. After the estimated time of response, I called back because no one had reached out yet. I was given the runaround with the representative leading me to continue to troubleshoot even though the prior representative has already determined the cause. I was given additional documents to submit for the warranty to be covered. This is very disappointing service and an effort to not honor a promised product warranty.

I bought Genie Garage opener a few months ago from Home Depot in Sterling Heights, MI on Van Dyke Road. The person who installed it said, it was missing a small piece, that made it impossible for the wall unit remote to connect to the ceiling unit. He said that I can contact them for that particular piece, because the info on box say it clearly don’t return. So I did, they needed so much info, that I was able to give, then they send me a different piece, tried many time to contact them to supply me with the correct one, But there was no response, it’s bad unit, very very bad customer service, I strongly don’t recommend any one to buy it, even pairing with a remote after following Youtube steps doesn’t work, I am throwing it in garbage because this is where it belong.

I was having trouble reprogramming the keypad. I called customer service and waited 64 minutes for a callback. In the process of reprogramming, the agent was rude, condescending and downright bitchy. I called her on it saying “hey I am just trying to get some help here and you are being just AWFUL. Would you just BE NICE?” Instead of apologizing for her attitude, she defended it saying I was not listening. We FINALLY got the job done, but it was a terrible customer service experience. If I could get ahold of the company, I would formally complain.

Similar to other complaints (wish I would have seen this site before I purchased the opener), poor customer service, lots of problems just getting the opener working, online chat was useless and ended the chat three times while we were looking for help. Finally got everything set up, door opener worked great for two days, then more problems. Cable spools uncoiled due to opener malfunction, one coil spring mount came loose causing the spring to uncoil while the other spring stayed tight causing the door to twist/misalign in the tracks. Four and a half hours in the garage to reset/reinstall the door. What an over priced fiasco. We are still waiting for a tech support call from 3 days ago. I purchased this because it was the only opener that fit in a tight spot. I have a wall mount opener from a different company and it's flawless.

Answered my question and I was able to move to the next step. Prompt call. Very helpful even though he didn’t solve my problem. Knowledgeable about my specific problem with my garage door opener. Would use again

Garage door opener lasted less than 6 months and Genie would not honor the warranty. Made us spend $400 for a repairman to come in order to honor but then still did not honor it. Terrible customer service.

Install this garage door opener a week ago. I had nothing but problems. Called customer service. They couldn't help me. Called again and the lady that was on the phone today was very rude and disrespectful for me and just hung up the phone.

Customer service sucks and staff members are very rude and nasty. They are not helpful. I have spoken to a few of them and I know the rudeness is not from me. I bought the product not quite two months yet and I’ve called them twice already.

I bought a Genie garage door opener about 6 months ago. It started running slowly for about a week then stopped working altogether. I contacted the customer service as it was under warranty and got such a runaround and that by an obnoxious representative that I have decided to buy a new door opener and definitely not a Genie.