Genie Garage Doors Reviews

Similar to other complaints (wish I would have seen this site before I purchased the opener), poor customer service, lots of problems just getting the opener working, online chat was useless and ended the chat three times while we were looking for help. Finally got everything set up, door opener worked great for two days, then more problems. Cable spools uncoiled due to opener malfunction, one coil spring mount came loose causing the spring to uncoil while the other spring stayed tight causing the door to twist/misalign in the tracks. Four and a half hours in the garage to reset/reinstall the door. What an over priced fiasco. We are still waiting for a tech support call from 3 days ago. I purchased this because it was the only opener that fit in a tight spot. I have a wall mount opener from a different company and it's flawless.

Answered my question and I was able to move to the next step. Prompt call. Very helpful even though he didn’t solve my problem. Knowledgeable about my specific problem with my garage door opener. Would use again

Garage door opener lasted less than 6 months and Genie would not honor the warranty. Made us spend $400 for a repairman to come in order to honor but then still did not honor it. Terrible customer service.

Install this garage door opener a week ago. I had nothing but problems. Called customer service. They couldn't help me. Called again and the lady that was on the phone today was very rude and disrespectful for me and just hung up the phone.

Customer service sucks and staff members are very rude and nasty. They are not helpful. I have spoken to a few of them and I know the rudeness is not from me. I bought the product not quite two months yet and I’ve called them twice already.

I bought a Genie garage door opener about 6 months ago. It started running slowly for about a week then stopped working altogether. I contacted the customer service as it was under warranty and got such a runaround and that by an obnoxious representative that I have decided to buy a new door opener and definitely not a Genie.

Absolutely terrible policy in registering their product. I purchased a new house from a developer. I followed the guidelines to register two garage door openers. They contacted me that they would need additional information several times. This was over the course of four days, until finally they said that since the developer purchased the product, the registration was not transferable. So in essence it could not be registered by either myself or the developer.

Customer service helpline, forget about it. Three hour wait so went to suggested "chat" for troubleshooting help. WHAT A JOKE!!!! Please do yourself a favor and do not consider their chat solution. You will only be more frustrated than you were before. Support ranking using this service, zero to none.

They will do anything to keep you from fixing your opener. They won't honor my warranty. The circuit board failed after 2 years, and it costs as much as I paid for the whole opener. It's actually cheaper to replace the whole thing than get parts. I don't think that's good for the customers...

I recently purchased a second 6172H-O model wall mount unit from Amazon. After several hours of installation, the unit would not respond to the prescribed programming steps (red elongated and round LED’s). I called their customer support line and after 1/2 hour wait, I spoke with a first level troubleshooter (he mentioned several times this was not good and something about a defective motherboard), he then transferred me to a level two rep, that wait was another 45 minutes. The rep instructed me to open up the unit (not easy when mounted in a limited access spot on my garage door). I asked why..she said to see if something was amiss..once opened..sure enough the multi pin wire harness was disconnected.