Genie Garage Doors

Genie Garage Doors

 3.0/5 (358 reviews)

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Overall Rating3.0 out of 5
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About Genie Garage Doors

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: March 15, 2023

I have two Model 7055D openers. One is 5 years old and works great, the other one is 6 months old and stopped working today. I called support at 1pm and was told it would take 1 hours and it was suggested I do a live chat. I started the first chat at 1:13 pm and gave a detailed report of what was not happening. It took 41 mins of going back and forth to the garage and suddenly the person on chat disconnected. I started a second chat at 1:54 and had to answer the same questions all over again with a different person. At 2:30 this person abruptly ended the chat, and told me to call support. I got back in touch with someone, now the 3rd chat, and left my phone number and asked that someone call me. I was assured I was now a level 3 call. It is now 4:30 and I still have not received a call. Good luck finding a way to contact Genie direct thru either email or direct phone. I guess now I will try snail mail, but don't expect any better service there.

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Verified Reviewer Verified Buyer
Original review: Feb. 17, 2023

Opener worked fine for about 5 days. Then it stopped closing about 2" from the floor. I reset the down limits and tried again. The door would only travel 4" and stop. Continued to work on the up and down limits with no success. The door would only travel max 6". Called Genie and they claimed that my door was putting too much stress on the 3/4 hp. motor. My door is 5 years old, a single car width. I can lift it with one hand. They asked for the door to be disengaged from the opener and lowered to 4' above the floor. It took a few tries but the door would stay at 4'.

When the door would stay at the first few tries they said the door was out of balance and the spring needed to be tightened. I have a spring on the outside of each rail with no apparent means of tightening them. I took pictures and sent to Genie. After over an hour on the phone, they offered to send me parts to fix their machine. They told me I would get a call from a level 3 tech. Still waiting. I'm returning the machine.

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    Verified Reviewer Verified Buyer
    Original review: Jan. 21, 2023

    Opener went out December 16th, followed I instructions in manual and found red light constantly blinking which said call for factory service. I called Overhead Garage Door which owns Genie and was informed that they could send out a technician the following Monday at a cost of $125.00 for service call plus parts. Since I could not wait I purchased a new Genie for $169.00 and installed it.

    I faxed Genie customer service and they kept asking for additional information which I provided. The cover letter sent with warranty claim clearly stated that I had replaced the unit. After numerous phone calls trying to reach them, the last call on January 20th indicated it would be a five hour wait, I decided to call first thing this morning and after being transferred finally reached a guy who informed me that the unit needed to be installed for them to run there diagnostics. Over a month wasted on trying to get warranty claim, this company and its parent are an absolute joke! I will never buy another one of their products and encourage readers of this complaint to do the same!!!

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    Verified Reviewer
    Original review: Dec. 28, 2022

    I bought a house in 2019 that had a Genie SilentMax 1000. Firstly, there was nothing silent about it. Reprogramming the 2 remotes and keypad took 2 hours. Adjusting the close and open was a pain. Both of the remotes failed many times after installing new batteries and then had to be reprogrammed. After I installed an LED light bulb the door opener range was reduced to about 6 feet. I understand that is a common problem with older openers. The outdoor keypad often failed at random and never worked after about -10C (15F). And then I saw the repair bills from the previous owner for bills he paid to have the new parts installed while the unit was under warranty. And then I paid a bill after some wires got disconnected, maybe due to vibration?

    But the final straw for not repairing the opener this time is the fact that no sticker showing the Model Number was found inside or outside the unit, and chatting with their Support was a waste of 40 minutes, as even after I emailed 10 photos of every inside and outside angle, I was only told it was a NGX model, which does not help since I now need a new Circuit Board since that fried instead of a breaker kicking off, and NGX comes in 3 different models. So I'm done with Genie and now I know why no hardware stores around here sell them anymore.

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    Verified Reviewer
    Original review: Dec. 14, 2022

    I gave up on trying to register my garage door opener for our newly built home. I registered 9 different products with no problem. Since it was new construction Genie wanted to see my deed or closing papers to prove to them I actually owned the home. Unbelievable.

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    Verified Reviewer
    Original review: Oct. 15, 2022

    Genie 1035 garage opener was installed by the previous owner already. Turn-bolt disengages from the carriage frequently as the plastic housing appears cheaply constructed, requiring the user to regularly have to manually jostle the clip from the carriage to get the door to open. The full-sized Intelli-code remote also appears to be low-quality as the buttons don't respond regularly. All in all a low-quality product, best to spend your time and money elsewhere.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 29, 2022

    I spent countless hours in installing a 3055-TKSV garage door opener. First, there were a couple hardware missing (but I must say that I was impressed by using color bags for the hardware). Next challenge was the instructions that come with the product - at first glance the Assembly Poster (instruction steps) looks great but as you assemble the parts there are always (for me) critical areas with questions (but no guidance) and continuing by 'trial & error'. For example, while assembling the rail sections and tightening the belt the full rail length starts 'buckling' and it is impossible to attain 1/4" distance between the bottom of the belt and bottom of the rail. As an engineer myself, I must say that the attachment design is flawed as one section attached to another does not maintain a straight line. There are so many other challenges that will have to write pages.

    What struck me more was how unorganized, untrained, TOTALLY incompetent, and arrogant the customer service (tech support) are. Contacting the company will subtract about 3 hrs of your time (which is the average wait time of my calling them 5 times) and the agents are pissed and overpowering. So, you have 3 bad ingredients here: 1) Flawed product 2) Incomplete instructions on assembly & installation, and 3) Incompetent customer service. You put those 3 lethal elements together and you will fail, guaranteed!

    A garage door opener is a simple mechanism and will usually function even if the installation is not properly done - of course, grinding noise will be present and life-expectancy of the whole unit will be affected. I have no respect for this company, from their design flaws, to the poor installation instructions (from the Manual, Assembly Poster, Bilt app, phone & chat support). Will never, ever, even think to buy a Genie product again!

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 6, 2022

    I just installed a Genie Model 1055 Silent Max Garage Door opener. Outside of the instructions having quite a bit of details omitted, the instructions try to cover too many models & vaguely describe start operation. I was able to stitch together pertinent data like their insane Safety Bar light color verification, door limits, etc. Ok now I contacted these clowns via chat online and phone to see if I can add a battery back-up. Not only is there a myriad of model descriptions that sometimes actually drift over to model numbers, the chat person Malladee (yeah that's the real spelling) had no clue. Next let's try the 800 number. 2 hour wait! Best advice. Buy some other brand that has professionals at the helm. This company is a total cluster....


    10 people found this review helpful
    Verified Reviewer
    Original review: Sept. 30, 2021

    First time I tried, needed to use the battery option on my opener. It did not work. Since my car was in the garage I immediately contacted the company because I needed my car and the product is under warranty. After 3 days, 3 phone calls and 2 live chats I am told nothing service reps can do about helping me contact a level 2, whatever that is, technician- I just need to wait for 2 or 3 more days for them to call back and that I will need to be with the unit when that call-so just sit at home for 2-3 days and hope they call back. DO NOT BUY A GENIE GARAGE DOOR OPENER.

    6 people found this review helpful
    Verified Reviewer
    Original review: Dec. 14, 2020

    Brought door opener at Home Depot. They installed everything fine. Filled out warranty registration and that's when it all started. Got 3 emails to send additional info which I did. Now I cant even get them to answer my emails and I need service, Have had opener less than 60 days. I would not deal with this company again

    11 people found this review helpful
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