About Genie Garage Doors
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I just installed a Genie Model 1055 Silent Max Garage Door opener. Outside of the instructions having quite a bit of details omitted, the instructions try to cover too many models & vaguely describe start operation. I was able to stitch together pertinent data like their insane Safety Bar light color verification, door limits, etc. Ok now I contacted these clowns via chat online and phone to see if I can add a battery back-up. Not only is there a myriad of model descriptions that sometimes actually drift over to model numbers, the chat person Malladee (yeah that's the real spelling) had no clue. Next let's try the 800 number. 2 hour wait! Best advice. Buy some other brand that has professionals at the helm. This company is a total cluster....
First time I tried, needed to use the battery option on my opener. It did not work. Since my car was in the garage I immediately contacted the company because I needed my car and the product is under warranty. After 3 days, 3 phone calls and 2 live chats I am told nothing service reps can do about helping me contact a level 2, whatever that is, technician- I just need to wait for 2 or 3 more days for them to call back and that I will need to be with the unit when that call-so just sit at home for 2-3 days and hope they call back. DO NOT BUY A GENIE GARAGE DOOR OPENER.
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Brought door opener at Home Depot. They installed everything fine. Filled out warranty registration and that's when it all started. Got 3 emails to send additional info which I did. Now I cant even get them to answer my emails and I need service, Have had opener less than 60 days. I would not deal with this company again
My Genie garage door opener broke after 12 years (came with the house). A technician came to fix the problem, he checked the sensors, installed new springs and balanced the door. He found a problem in the "circuit board" and suggested calling the Genie company to replace the motor, counting on "lifetime" warranty. I had to be on the phone for many hours to speak with a 3rd level agent on 3 different occasions, but they kept telling me that the circuit board, which is the "BRAIN" of the motor WAS NOT including in the warranty because it is NOT THE MOTOR... So, what was the solution? YOU SHOULD BUY A NEW UNIT... Thank you, Genie and goodbye... forever.
I recently purchased a Genie Garage Door Opener with an extension because I have an 8' door. The opener was purchased through Walmart, the extension through Genie. The opener was a nightmare to attempt to install. I've installed door openers before and never had a problem, I even had 2 of my mechanically inclined friends try to help me with no luck. I returned the opener through Walmart and when I went on the Genie web page to return the extension their policy is if it's opened they won't take it back, I even e-mailed the company to try to reason with them but no luck.
By the way, the extension was opened but never taken out of the box, Genie still didn't care, too bad for me. I'm hoping that the return through Walmart goes through, I assume it will, but because it's a third party purchase I guess there's a chance Genie will reject it, I'll find out in a couple days. My wife and I purchase a great deal of stuff online and can I honestly say that I've never dealt with a company with this strict of a return policy. If the extension was used, damaged... I would understand, shame on me for not doing my homework, I can assure you that will never happen again. If someone gave me a Genie product I would throw it in the garbage.
I purchased a house built in 2012 in 2017. Previous owners had replaced 3 boards on 2 of the intellig 1200 units. One of those units went out again, another bad board so this is the 4th board that needs replaced. The units are plugged into surge protectors. I have a detached garage with a 3rd intellig 1200 unit, that board just went out. That garage is used only about 6 months a year and maybe cycles the garage door 90 times per year. So in 8 years, three units have required 5 boards at $140 a piece. Genie is useless, refuses to admit they produce junk that breaks every two years. I’m tearing all these units out, throwing them in the trash and installing liftmasters. Absolutely junk product, junk company, junk customer service. Would not recommend except maybe to my worse enemy.
My door opener broke after 11 years and it has a lifetime warranty. The problem is it came with my home and I do not have a receipt for it. I went to 3 levels of their customer care and was told NO. They will NOT honor their warranties without a receipt. That is BAD business, if you offer a lifetime warranty then you should stand by it.
The traveler carriage (attaches to the door and moves along the bar) wore out. Ordered a replacement and reconnected the door opener. Only the wall activator lit up. The electric eye would not come on. Reconnected all the wiring and nothing came on. This time the electrical connections in the motor came loose and moved around making it difficult to connect wiring. Called Genie c/s and they said a new set of connections needs to be installed. I would think a garage door opener would last longer than seven years with only moderate use.
My self-installed Genie garage door opener worked fine for 6 months, but then didn't. The wait to speak to anyone at Genie has been over an hour every time I've tried them. I clicked on "chat", but was told, "Sorry, chatting is just to discuss orders for parts". The issue I have is not addressed in the manual, so I guess I have two choices, call a repair person to do what I could likely do if told what to do, or toss the 6 month old Genie and buy another brand. I certainly won't buy another Genie.
Bought a high end garage door opener for our new house, less than 6 mo. ago. Purchased it at our local Lowe's and it was installed. Several days ago, the belt broke. Called Lowe's and since it was still under the warranty, they sent out a serviceman to inspect and fix. Was told they had to order a part. OK, Today, Lowe's called us to say Genie wants us to call them. I was confused by this, but, I did it. I also had the invoice from the serviceman in front of me, (this was mid-day and I was at work). I called Genie, the wait/hold was 55 minutes, I left my number for a call back (45 minutes later). I gave the customer service rep all my information. He stated nothing was pulling up! I was reading off the invoice.
He wanted to know where I was, I explained I was at work, he told me I have to go home and troubleshoot the garage door and then call him back. I was unable and very confused on why I had to troubleshoot when I explain originally the belt was broken. His resonance was "we need to know why it was broken, and we need to test it". THE BELT IS BROKEN AND HANGING DOWN! I questioned why I had to test it? IT WAS BROKE! After 45 minutes, I felt this was going absolutely nowhere. I stated this was a terrible customer service. For what we spent on the product and installation, should have listen to friends advice and not buy a Genie!
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