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Frontpoint vs. Cove

Frontpoint and Cove compared

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by Jessica Render ConsumerAffairs Research Team
Frontpoint and Cove

Frontpoint and Cove compared

Both Cove and Frontpoint offer home security systems that meet varying budget and equipment requirements. There are a couple of differences between Cove and Frontpoint, however. Frontpoint has month-to-month, one-year and three-year contracts, while Cove has no contracts. Also, Cove doesn’t integrate with other home automation systems as well as Frontpoint does, which could be a deciding factor for some.

Installation and cost

frontpoint logocove logo
Installation typeDIYDIY
Installation feeNoneNone
Upfront cost$392.40 to $598.41 upfront; financing availableVaries based on equipment
Trial period30-day risk-free guarantee60-day money-back guarantee
Contract terms36 months, month-to-month available if equipment purchased upfrontNo term contracts
frontpoint logoDIYNone$392.40 to $598.41 upfront; financing available30-day risk-free guarantee36 months, month-to-month available if equipment purchased upfront
cove logoDIYNoneVaries based on equipment60-day money-back guaranteeNo term contracts

Monitoring plans and pricing

frontpoint logocove logo
Monitoring price range$50/month$15.00 to $24.99/month
Monitoring optionsProfessionalProfessional
Self-monitoringNot offered
Upgraded self-monitoringNot offered
24/7 professional monitoring$50/monthStarting at $15/month
Upgraded professional monitoringNot offeredStarting at $25/month
frontpoint logo$50/monthProfessionalNot offeredNot offered$50/monthNot offered
cove logo$15.00 to $24.99/monthProfessionalStarting at $15/monthStarting at $25/month

Security equipment

frontpoint logocove logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot listed
Panic buttonPanic pendantMedical panic button
Yard sign
frontpoint logoWirelessIndoor and outdoor camerasNot listedPanic pendant
cove logoWirelessIndoor and outdoor camerasMedical panic button

Smart-home features

frontpoint logocove logo
Smart locks
Smart lights
Smart thermostat
Garage door controlNot listed
Temperature sensorNot listedHeat detector within smoke detector
Water sensor
Smoke detector
CO detector
frontpoint logoNot listedNot listed
cove logoHeat detector within smoke detector

Technology

frontpoint logocove logo
Mobile app
Mobile app monitoring
iOS rating4.42.3
Android rating3.32.5
Notification/alert optionsEmail, text and pushPhone, email, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsZ-Wave productsIFTTT
frontpoint logo4.43.3Email, text and pushZ-Wave products
cove logo2.32.5Phone, email, text and pushIFTTT

Reputation on ConsumerAffairs

frontpoint logocove logo
Overall star rating4.03.26
Verified customer reviewsFrontpoint reviewsCove reviews
frontpoint logo4.0Frontpoint reviews
cove logo3.26Cove reviews

All information accurate as of publishing date.

Frontpoint

Frontpoint offers several home security equipment packages to meet varying budgets and needs. It also offers a build-it-yourself package that lets you choose specific equipment and quantities, providing flexibility to suit customer needs and budgeting.

Frontpoint works with Google Home and Alexa assistants. It also offers several smart devices, like smart thermostats and lights, that integrate with smart-home automation systems.

Frontpoint packages

  • The Safehouse: The Safehouse package costs $392.40 upfront. It includes the hub, keypad, one motion sensor, two door/window sensors and a doorbell camera.
  • The Bunker: The Bunker package is $633.92 upfront. It includes the hub, one keypad, three door/window sensors, a smoke/heat sensor, one motion sensor, an indoor camera and a doorbell camera.
  • The Fortress: The Fortress has an upfront cost of $797.88. It comes with the hub, one keypad, six door/window sensors, a smoke/heat sensor, two motion sensors, an indoor camera and a doorbell camera.

All packages include a yard sign, window decals and door stickers.

What Frontpoint customers say

While most reviewers were pleased with the service and product they received from Frontpoint, there were a few negative comments. Those with criticisms of the company ran into issues with malfunctioning equipment or incorrect charges. However, most customers felt they received helpful and friendly service and that the product worked as advertised.

Frontpoint's customer service was top notch. They were extremely patient, extremely informative and always responsive … If I had an issue or a need to walk through something, they would stay on the line with me as I walked through it. So, the initial set up and conversations were great. Any other questions I've had since then, customer service has been top-notch."

Johnny of Morganton, NC

Cove

Cove has been in operation since 2018. It centers on a DIY approach and lets you choose and order your equipment online and install it yourself. Cove makes it easy to customize a home security system, and you can order everything online with transparent pricing.

Additionally, Cove offers low monthly monitoring rates that range from 50 cents to 83 cents per day. There are no long-term contracts, and the company offers a 60-day money-back guarantee.

Cove packages

Cove does not have pre-made security equipment packages, so you can customize yours to your specific home needs. You can take a short survey on Cove’s website to build your system and see pricing. Equipment options include a control panel, window sensors, door sensors, motion detectors, smoke and carbon monoxide detectors, flood sensors, glass break sensors, key fobs, indoor cameras, outdoor cameras and panic or medical pendants.

What Cove customers say

According to verified customers, Cove systems are reasonably priced and easy to install. Some reviewers complain about equipment functionality and false alarms. Some also describe connection issues — if you live in an area without good AT&T service, Cove may not be the best option for you.

I got Cove because it offered me a really cheap subscription and after doing some research online I decided to take the risk on this new company. The customer reviews seemed good, but I've only had it a couple of months. The customer service is fine and the installation was a cinch."

Patrick of Bradenton, FL

Bottom line: Frontpoint or Cove?

Both Frontpoint and Cove offer customized home security systems. Cove’s is based on a completely DIY approach, from package-building to installation. Frontpoint has a build-it-yourself option, but it also offers pre-made packages.

  • Frontpoint is best for customers who want several pre-made options to choose from and would like to integrate several smart devices and equipment.
  • Cove is best for customers who want a completely DIY option, from building a customized equipment package to installation.
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Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team

As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.