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I reported a sudden issue connecting to my in house security camera with my Galaxy S8. I was directed to advanced tech support. They were very nice and told me they were working on a software patch. That was 2 months ago... No fix yet. I have called two more times and have continued to be told fix is in the works. I have given up. Too bad, when it worked it was great but now nothing.
They called me and resolved it right away.
I've been renting a room in a house, which is the only reason I chose the Homelife service that came with a bundle. Renting a room is the only way I've been able to afford the Homelife, cable and internet. I've told COX that I am going to be homeless after the 30th of this month and will no longer be able to use the service and won't be paying for service I won't be able to use and they are still adamant on sticking me with an early termination fee of $400. I have been a loyal customer ever since I've had my service and always paid my bill on time. It appears that COX has no sympathy for anyone who's unfortunate to no longer have a place of residence and is only concerned about receiving as much money as they can, no matter what. After this behavior from COX, they can definitely forget about me ever being a customer with them again. They are very unfair and they don't deserve to have loyal customers who may need their understanding in a time like this.
I had a salesman with Cox tell me about the Cox Homelife security system when he came to fix my cable wires. I had ADT system which I never had a issue with, but he told me they had night vision cameras, fire, security, recording features, etc. plus a phone app. Well needless to say nothing that the salesman told me was what was offered. The cameras or the cheapest ever offered. They go off and on and not night vision. Can't set the alarm system for away if you have pets but was not told until I started complaining of the system. The phone app doesn't work when you leave home or most of the time at home it just stays stuck on downloading. That was the beginning of a nightmare.
This addition to Cox the Cox Homelife has no one you can talk to at all. When you call they only want to set up maintenance service. They will not discuss anything else. They have a clause that you have 72 hours to cancel if you don't like it. Plus they send you the contract to sign by computer. The reason why is so when you don't sign it, they will say you did to rope you into a two year contract. Then when you complain that is the only thing they say is you signed the contract. They don't care that you were lied to about the services and the equipment. In my opinion it's a big scam. Nothing they said, to get you to get the system or about how it works is what you get. Beware. Just because it has the Cox's name on it doesnt mean it is as the other Cox services.
I had them come out because of the cameras going off and on and was told by the serviceman just crawl up a ladder and unplug it. Then was told even by the service ppl how bad and cheap the security system was, but because I didnt record the salesperson or the service ppl I was stuck in a two year contract (Really) if a company has to tell you that, they know it is not what they advertise from the beginning.
I tried to call the Cox Homelife main business office. Guess what. There isn't no one there in charge. Just phone operators. If you call the Cox phone number you just hear you signed a contract or do you need service on it. So where is the protect for consumers when what you are told you get is not what you get? Where is the protect against companies who just want to scam you when you don't even sign anything? I have tried to find anyone to help with this matter but all you get is, "Did you record anything" or they say you signed a contract on the computer even when you didn't. I should have researched more I know, but you really don't think this can be legal to hold you to having to pay for something you were lied to about, misled about, and told you signed something you didn't. Cox Homelife is a nightmare.
We have been with Cox for years for phone and internet, so decided to get Home Life when we moved into our new home. Originally, we were told that it would be 250.00 to get 3 cameras installed, along with 15 sensors. When the tech arrived to install it, he said we needed 10 more sensors for the upstairs bedrooms and that it would cost us an additional 50.00. Then the bill comes... 1200.00 for all the equipment! To add insult to injury, NONE of the cameras work. I've had to have techs out to the house 5 times to try and fix it. The whole thing is a disaster. I've spent hours on the phone and hours trying waiting for various techs to come out and try to fix the connectivity issue. Would definitely NOT recommend Cox Home Life to anyone thinking about it for home security.
I purchased two HD cameras to go along with my Homelife and I was told that there was not going to be ANY additional fees unless I wanted to do the video recording service which I did not want. Almost $400 later they had to send a technician out for some reason it was not able to connect, lo and behold we find out that I am on the essential package not the preferred package and that if I want the cameras to be able to connect to the system I will have to pay an additional $15 per month!!! Livid is an understatement, like everyone else has said all they care about is throwing you a good sales pitch to get you to commit to the contract for two years. At this point I am ready to pay the $250 to terminate my contract with them and get rid of every single Cox service I have. Cox customer service has gone way down him, time to start looking for an alternative service provider!
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The Cox Homelife Sales guy here in Fort Smith, Arkansas told me he can add the Homelife into my TV and Internet package in place of the phone for no extra costs. I was skeptical but after much reassurance I agreed. The second billing was $498. I was charged installation charges, activation charges, hardware charges and fees I was charged that I told I wasn’t going to be charged. There were even fees that I was charged AFTER the installation date. Cox did a great job contacting Cox Homelife supervisors. My bill was reduced to $152.
Third billing date my bill was $500. I spoke to 4 Cox Homelife reps when I wanted to cancel the service. One rep told me she couldn’t see my account. That was a lie! Another rep told me it was already off my account but knew that was a lie when I was listening to my door chiming while I was opening my door. Two reps transferred me to back to Cox and didn’t even deal with my issue at all and the last one told me I was in a contract I was not aware of and that I would be charged $600. Paperwork was submitted 6 times to put me in a bundled package and all 6 times it was denied with the last time it being denied “in error”. The product is great and gives me peace of mind being a single mom but the shady sales guy, customer service and overall experience of the lack of care given to the Homelife customers is terrible!!!
Requested a service for an outdoor camera. Tech arrived on time to install Homelife. The appointment was from 8-10 am, Saturday 8/25. The camera that came with the package was not recommend as the camera is actually water resistant, not waterproof. Agreed to carry on as he promised the camera would pick up the driveway which is where incidents have occurred. The first camera he installed never came on. Tech advised this happens frequently and pulled another from his truck (this should have been a red flag). The tech installed the new camera and immediately started to power up. At this point the live feed would not work. He tried everything and eventually called his supervisor. They both worked endlessly to figure out the issue to no prevail. They both came the conclusion that Cox was installing an update the app. Tech left the property at 12:30.
Called Cox to let them know what had transpired as I do not want to be charged for another tech to come out. They advised the tech should have never left and they would have someone call me within 30 to schedule a tech to come back. One hour goes by and no call from Cox. I called back, they advised me that the tech was held up at another job and they would call me within 30 mins, understood. Just wish they would have communicated that better. AGAIN, an hour goes by. No call. Called back, was told they would have dispatched call me back.
Again, no call back within an hour. Called Cox back very frustrated at this point and was advised they could not get ahold of dispatch. At this point the items are not working, I’ve wasted a day, and I just want to return the goods. Supervisor place me to a call center that was closed. Worst service ever! No communication nor follow through with the products on the Homelife. I have had Cox for cable and no issues for years. Homelife is just too new and I assume not all the bugs are worked out yet.
A little about me first, I'm a 58 year old retired law enforcement Officer from the New Orleans La. area who is living in Up-Town. In the past 3 years or so my wife was robbed, our cars broken into and a New Orleans Policeman shot right in front of our home. Not to forget we now have a stalker who wants to kill both of us. So we decided to get 6 Cox Cable HomeLife security camera's install 3 months ago (1,400.00 Paid) and that's when the nightmare began.
Within these 3 months Cox Technicians have been over 6 times and that's not counting the supervisor who has been over 3 times. All the technicians are very nice, but not one can get my cameras to work. They also attempted to install an extension device and shorted out the wall socket that caught on fire. The supervisor (Sam) stated he doesn't know why my cameras are not working. I'm tired and just want all money back so I can get a security system that works before something happens at my home.Updated on 08/28/2018: Cox Homelife has been a horror story. I suggest to anyone even thinking about getting this system to reconsider. It's a horrible system.
We had it installed and the techs could not get it to work since day one. We had tech after tech and supervisors come over to try to fix the system to no avail. Then we were told that we needed to be patient because Cox has a new app coming out and we will be one of the first to be installed, then the system will work. A bunch of lies. The tech came out and installed the new app and still didn't work. I heard him tell his supervisor on the phone that the SYSTEM WAS NOT FIXABLE.
We asked for our money back and was turned down. We paid for a bunch of equipment that never worked and Cox feels that is ok. So we have cameras that were installed on and in our home THAT DO NOT WORK. They say that they cannot make it work but still refuse to refund our money. Now they are saying that it is WIFI issue. Well, it is COX WIFI. Cox Homelife is made up of a bunch of thieves! I thought that this would be a reputable company to have a security system with. I was wrong. They do not know what they are doing and we have to pay for it. Piss poor company!! Stay away from them.
I moved my service from one location in Norfolk, VA to another and was told that the only deal I could get for my cable in my new house was to bundle Homelife, TV and phone. I was also told that if I paid the $500 outright for my Homelife equipment I would be able to cancel at any time. I have tried to cancel and been disrespected on the call and the lady told me that she would be the final say and I would not be able to talk to a supervisor. I requested a phone investigation because the phone rep told me that there was no contract and it would be on the recording. She told me that no one would give me those investigation results and no one will call me back because supervisors do not call customers. Cox Homelife is a gimmick and they only care about the bottom line. No customer service at all.
Cameras never recorded, every time we had a person come by to fix it, they would charge us even though we had a 5$ equipment insurance (so if anything didn't work they would come and fix it for free). They would still charge me on my bill, so I would have to call and argue with them, then get the charge taken off. Then the circle would begin again. Recording didn't work, or cameras stopped working. Someone would come out, fix it, I would get charged, then call and ask them to take the charge off. Repeat, repeat, repeat. Paying $15 extra a month for 10 days of recording and we have NOTHING. Finally, I stopped calling and asking for them to fix it cause it has been a nightmare and a waste of my time and money. They credited me for 5 months (even though it didn't work for 19 months and that was AFTER we had 4 or 5 technicians out to fix it... continuously).
Absolutely time-wasting nightmare. If you are considering using Cox Homelife Security System: instead: place $75 a month into your paper shredder. Spend time on your phone, angry and complaining at least 45 minutes biweekly, then take 4 hours off of work monthly, to wait for a clueless technician to repair nothing. The spend another 45 minutes on the phone asking for them to give you your money back every other week. Cox Homelife: We make your homelife harder and we even charge you for it! We love financially ** consumers and when they complain, we blame the problems on them!
Buyer beware! Please google Cox Homelife scam and read the reviews before considering this low rate home security. They just want you to sign a contract and get you locked it. Terrible customer service as well! Buyer beware! Cox Homelife is a rip-off company. They will not work with you on resolving billing payments. Customer service is horrible and non-responsive. I was offered a combo pack and promised an installation charges reduced by 100% but I keep seeing hefty installation charges and additional monthly charges and partial month billing getting added to the bill. When you call customer care, they will keep redirecting to different departments.
Cox Homelife is a big big mistake I did getting installed. Even after being an existing Cox customer, I feel this the worst choice. Customer service is horrible and non-responsive. I was offered a combo pack and promised an installation charges reduced by 50% but I keep seeing hefty installation charges and additional monthly charges getting added to the bill. When you call customer care, they will keep redirecting to Homelife department which works separately. The Homelife Customer service will be unavailable for long and once they come they will say that I need to talk to the Homelife consultant that met me for my installation. This gentleman will not respond to emails or phone at once. Keep following and making your life hell is what Cox Homelife is doing. You get a better product and free installation with other service providers like Livewatch and ADT etc.
I have been having issues with the security system for about a year. The keypad sometimes accepted the security codes. Sometimes it did not. They replaced the keypad. Since then I have typed in the code and then the alarm goes off 2 minutes later. Requested service 3 times over a month. Cox kept closing the service requests without even contacting me. Called their resolutions department. Took 2 hours to contact the department and got some guy with a major attitude saying, "I want service cancelled." He told me that even though I have a system that does not work and that they have ignored my requests for service that I still have to pay for their horrid service.
Simply, we were evacuated during a wildfire. Someone simply hit the main breaker outside, kicked in the door, and we suffered about $65,000 in loss/damage from looting. Our homelife system? Did nothing. Their response? "Have you considered a backup generator?"
I called Cox to cancel my Homelife service. Not because of anything negative, just wasn’t using it. Call was answered promptly, but instead of being transferred I was placed on mute for 3 minutes. My guess was they hoped I’d hang up. I was then transferred to someone else who finally transferred me to the “right department”. I was connected with Willy. He asked for my information and the account info and was told after his ‘brush off’ tone - “I can’t help you” because I wasn’t the person on the account. I understand that, but I had been cruelly handled prior to him and then given a smug ‘haha you lose’ attitude from Willy, I’d had enough. I asked to talk to a supervisor and was told they can’t help because I’m not a customer. Except I am the one that handles the account. He said no and then hung up on me.
I called back minutes later with my fiancé, who is the primary, and was surprisingly reconnected with Willy again. Our service was cancelled on his behalf. If you can avoid Cox, please do. Whenever it comes to customer service, they are the worst. When a company does not train employees to understand the need for customers, there’s not a service in the company worth the hassle of finding one person to put the customers' needs first. Cox needs to look into training their employees on how to treat people. Or maybe treat the employees better so they aren’t so miserable to the customer. Willy **, good luck getting by in life with your piss poor attitude. You’ll be stuck there forever until you get over yourself.
Cox Homelife will have you sign contracts that must be approved even if you are not they will say you are and in the event you decided not to continues your service agreement they will charge you for 3 years of service which can be well over $3,000. This company will not work with you on resolving billing payments. You will be in collections so fast will make your head spin. They also will try and send a unknown person are personal to your home to pick up equipment while you are receiving calls seeking and demanding that you pay what you really do not owe. Do not pay anything to anyone unless you have been approved. Who signed a three years contract with a company that only run off of wifi really.
I have never written a bad review about any service. That's because I haven't had such HORRIBLE service/Customer Service that I felt I needed to write a review. Until now. Cox Homelife Security messed up the time on BOTH of the appointments we had scheduled on different days. Early for the first appointment which me nor my husband could leave our full time jobs early to meet them. So they kindly scheduled us for the next week (when it was their fault, nice customer service COX).
The second time they arrived late with no call. They made us feel like we had done something wrong when in fact they were the ones who screwed up. They were rude and unapologetic. The second time they did this to us I was done. Even with a two year contract remaining and $600 to get out of it. We were treated so poorly I didn't care how much it took to get out of working with such a disrespectful tacky company. When we asked to speak to manager regarding our termination of the contract we were told we weren't allowed to speak to a manager. I have never been treated so poorly when I have been a loyal customer quite some time now. We are even considering dropping ALL Cox (internet, phone, etc). I want nothing to do with this company.
After buying the Cox Homelife security system, we've had internet connection issues since the beginning. Let me put this simply, if you have internet connection issues, you have NO functioning security system. I thought that there was a "cellular" backup, but this backup still requires an internet connection. Also, if someone cuts your cable cord, you have NO functioning security system. Especially, since you advertised to thieves, that you have a Cox security sign in your front yard. And all they have to do now is cut your cord outside of your house. I don't work in the cable industry, and I guarantee I can find your cord and take out your security system. This is scary and a waste of money.
Where do we start, the camera is too slow to pick up anybody walking up the house and stealing anything. I've had 5 people deliver items to my front door and the motion sensor has never caught anybody but will catch every bug and spider that flies past it at night. It takes 4 pictures and a 10 second video. It's hit and miss. I usually get an alert 6 to 24 hours after it's detected motion. Cox says it's Gmail and they’re working with them to resolve it, I should use another email server. Look at the forums. They have been working for 1 year to resolve this issue? The live camera video goes in and out all day. We have a larger home so their security screen has trouble connecting to the router. The motion sensor was set off by the dogs multiple times so a Cox installer had to come out to fix it. Each time they come it's supposed to be free because it still doesn't work properly but they charge me 75 dollars.
The bill with installation was supposed to be about 300 estimate for the first month. It was 600 dollars! I had to negotiate to get it close to what it should be. Sometimes we can't set the alarm or turn it off in the morning when we get up because it's offline. It goes offline about 40 times a day not kidding. You can't mount the control module to the wall and it's got a big ass power supply that plugs into your wall that they put 15 stickers on and screwed into the outlets that say don't move the module. The wireless cameras are a joke, they should never be installed wireless. They should run dedicated Cat 5 or nothing to these things. Cox Homelife is not ready for prime time. I pay 40 bucks a month for a sign in my yard and a dummy camera on my driveway that sends me spider and bug alerts 10 hours after they happen.
First of all, if you have a problem there is NO ONE at Cox that can answer your question. I have two Cox Homelife systems and the customer service associated with this is despicable. The central station monitoring doesn't even know if they have already dispatched police when they call you. I am now saddled with a false alarm bill where Cox dispatched twice during a 15 minute period because they could not tell me if they dispatched or not. This is the worst customer service I've experienced in years. DO NOT BUY THIS PRODUCT.
Cox Homelife is a scam run by sales people that will tell you anything to lock you into a contract. I had 2 sales reps lie straight to my face and tell me that my contract was month to month and as soon as you leave you will find out otherwise... Watch out for the bait and switch! They have a month to month but the salesmen make more money if they lock you in to a commitment. Please google Cox Homelife scam and read the reviews before considering this low rate home camera hack job. Terrible customer service as well! Buyer beware!
Cox Homelife salesperson sold us a Homelife system. She assured us that our dogs would not interfere with motion detectors. The tech who came to install the system thought otherwise and installed a few glass breaks. Most of the entries to our home are unprotected. The system is so worthless we don't bother to turn it on. To get a real security system you would have to spend THOUSANDS of dollars on equipment and then their wonderful $40.00 per month "monitoring" fee. Don't waste your money on this worthless system. Cox Communications is a horrible company that does not care to satisfy its customers or deliver what they promise.
Had Cox home life alarm system for over year. Many times system went offline. On May 1st, cancelled my account and turned in all equipment. Cox continued billing me for service. Called customer service July 5. Cox had no idea I had cancelled my account, even though I had no service for two full months. Boy, that makes you feel safe! Cox, could not explain to me how their monitoring hub had no clue I had no service! What a joke!
Moved to a new place. Had to go out of town for my daughter's chemo treatments. Have decided to get Cox Homelife so we can watch our home and our teenagers to be able to let them in and out of the home without needing a key. 1st week we had it, it was failing. Called and tech came and was here for a few min and since it wasn't giving him any "errors" he claimed it worked fine. A few days later, failed again. Long story short, Cox has never worked since we got it. A few techs came and didn't give them trouble the few min they were troubleshooting it, so they reported it was working fine. I flew home TWICE to meet the techs and they didn't show up. Cost me to be away from my daughter, time and money and it was just fine with them!!!
The cameras were ALWAYS having difficulties connecting. They never worked but we sure did get charged monthly for having them monitor our home. The key fob said lock when it wasn't and unlock and it was locked. Our house was left unlocked when we thought it was locked. Our home was burglarized and Cox Homelife FAILED to do anything and I asked every single person even the so-called supervisors how and who should I talked to about that and when I finally got an answer after almost 3 months of complaining and asking, he told me it was too late since I had to report it within 30 days. So we were pretty much ** OUT OF LUCK!!!
We have videos of the burglar from our self-installed cameras we had before we got Cox Homelife and recorded everything. They kept sending techs that spent a few min to troubleshoot, but they spent more time doing whatever they were doing in their vehicles than what they came for. I FINALLY got them to disconnect after a few months of getting charged and nothing worked and now Cox Homelife is charging me almost $600 for "early termination" crock of **!
Service works 20 days out of the month had a house fire. Homelife didn't even notify me. Customer service is horrible!! Manager don't even take their job serious. No one calls back. Always have to restart system to have their system work for 3-4 days then it goes offline again. What do I pay service for if it never works especially when you need it the most.
COX Home Security system was installed a few years ago my house and over the years we've had numerous false alarm issues. It wasn't until recently that I found out if Cox Internet goes down I have no way to access my alarm system remotely. If I'm out of state and my alarm goes off, central station calls me to ask if I want to dispatch but because my internet is down I cannot look at my cameras to see if there's an intrusion. Whether or not I have the dispatch there is no way Central station can turn the alarm off for me. So unless you have someone nearby that's willing to turn your alarm off even in the middle the night the alarm will keep ringing.
The sales person that sold us this alarm never brought this to our attention as we have with never signed up for this system. The supervisor Jimmy was looking into this for me but never got back to me. After repeated messages and asking other representatives to send emails to him he return my call and told me that there was nothing he could do. I canceled the service!
I decided to switch from DTV to Cox because they had better bundles or so I thought! I specifically told the sales rep that I was switching to save money and she offered me the Premiere package that included internet, cable and Homelife. Everything seemed great and she offered me extra Homelife protection and I said, "NO THANKS." I didn't want anything that wasn't part of my package to be included so she said she would note the account so the tech could see. The tech arrives and he begins installing. We again told him to only install what was in our package. He said, "Of course... We have everything." Then he decides to take a break since it took longer than he thought to install everything. We said, "Fine." He leaves and NEVER came back!
Hours later we get a call that a new installer would be coming in to finish up. He arrives and apologizes for the delay and says not to worry. He knows what needs to be installed and he finishes everything, explains how to use, and I said, "Ok so only my package stuff was installed, correct?" He confirms, "Yes of course." We sign off and that is that. We were already upset that the installation took 10 HOURS but didn't make it a big deal.
Here comes my bill. From 200 it was supposed to be it is 550! And of course what do I see... additional charges for items that were "extra." I immediately call them and tell them why was I getting charged extra and no one knows why. They tell me they would look into it and call back. No one ever called back. I called several times and kept getting the runaround for 3 weeks and each time I had to explain the situation because no one made clear notes or bothered to follow up. They were supposed to verify with my sales rep that I indeed said not to add anything extra. One of the reps confirmed that the sales rep said I didn't ask for anything extra but she needed a supervisor to get back to me to remove the charges due to the techs making the mistake of not communicating properly. Again no call back so I call back in and speak to another rep who says she will get the supervisor to clear the charges.
The supervisor gets on the line and is super rude and unhelpful! He now contradicts what the rep had already told me and says that the sales agent said I asked for the extra stuff! So now I am upset because the rep had already told me my sales rep confirmed I didn't ask for anything and that the installer made the mistake, and he says the rep wasn't supposed to tell me that and that she was mistaken so the charges were valid, so they would spread the charges instead of clearing them, so at this point I want to cancel since I have 30 days to decide if I keep the Home Life service or not to which he says I can no longer cancel because my contract goes in effect once it's installed, again another convenient "miscommunication" on their part!
Overall I have received nothing but bad customer service from them and lies, then they try to say maybe it was miscommunication from the team. **. I would never recommend this company at all! I will cancel with them as soon as I find a better home security company. If anyone has any suggestions please let me know!
Purchased and paid in full for a security camera to be installed. After a missed appointment and a two week turnaround time for a reschedule, I decided to cancel the install. Called to obtain a refund and was told that what I paid was applied to my existing service and a refund was not possible. There was nowhere in my contract where I agreed to this and Cox DOES NOT or DID NOT have a legal obligation to take it upon themselves to utilize my funds in the way they saw fit and not for its intended purpose. I will be forwarding this info over to the BBB and I will see how they like it to have this information known.
When I got COX to provide my cable and internet service, they offered me a service for $89 per month, plus taxes. It was supposed to be at $100 per month. The land line phone was not something I was interested, so the Rep offered me a Home Security system, which I did not need either... but to bundle I was required to get it. My surprise was when I was charged for installation and a monthly $45 charge. I have been trying to reach COX to ask a manager to remove the service without penalty, and they put me on hold for 1-2 hours until the call gets disconnected. I have been trying to get this issue resolved for over four months and nothing has been done. I called the Rep to get the issue fixed and he promised me that the Corporate office was to call me. Once again... nothing happened. I can't wait until I get COX out of my life. I am a military man and I have to travel a lot, on deployments. COX do NOT CARE!!! Can anyone help???
Our security camera at our front door does not always record. I complained to Cox and they basically said that when it is dark out it may not pick up anything. Really? That's when you need it. They should improve their cameras for nighttime then instead of taking my money and making me have a false sense of security! Very disappointed and WAY overpriced.
Cox Homelife expert review by Ben Mannes
A monitored system that can be bundled with internet, cable and/or phone service for Cox customers. It offers mobile monitoring, 24/7 monitoring and smart home automation. Choose from 2 packages for $29.99-$39.99 a month, with installation fees from $25-$50. Contracts are 3 years and include extended life warranty.
Bundling option: Cox Homelife can be bundled with Cox Internet, TV and phone for convenience.
Text/email alerts: Sign up for text and/or email alerts every time someone opens a door in your home.
Home automation and control: You can remotely control your home’s thermostat, lights and small appliances. Lights can be put on a timer so you never have to come home to a dark house again.
Locks control: Use your mobile device to lock and unlock your doors remotely.
Cox Homelife app: Download the Cox Homelife app before you buy to take a tour and see everything Cox Homelife has to offer. Once you have made your purchase, use the app to remotely monitor and control your home from anywhere.
Cox Homelife Company Information
- Company Name:
- Cox Homelife