Cox Homelife Reviews

Had an technical support appointment between 1-3 for malfunctioning cameras (same camera malfunction 3 times). NO SHOW. Called customer service and and got Kevin who tells me the technician was there and nobody answered and left a note on door. Kevin tells me the wrong color of my house, wrong color of door. I tell him again I was on the porch the entire time. KEVIN continues to lie and tells me the technician even called me. No evidence on my phone. Rude, condescending Kevin continues the same storyline lied even when I tell him my front cameras reveal the NO SHOW.

Cox has quietly stopped maintaining or supporting their products/security systems without notice to existing customers. Cox has continued to bill for these unsupported services for months, perhaps years. They billed me personally for over 10 months after I complained it was no longer working and had asked for them to stop billing me. I finally went into a physical store requesting replacement parts and they said they don't make or have ANY of the parts anymore. I've been billed $40 /mo for a service they knowingly no longer offered. This is outright fraud.

Homelife is supposed to be automation and security. For the past month every day I get alerts that someone is jamming the signal, yet Cox’s solution is to reset the unit. Solved nothing. The camera work only when you don't need them and the sensors are unreliable. The system doesn't work great and they don't seem to care.

Their cell service is really bad. Dropping a lot of calls and when I called to cancel the service they didn’t give me the transfer pin or the account number, they disconnected my service, do not get their service and the customer service really, really sucks.

We obtained the system when we purchased our home. We only arm the system when we travel. A couple of months after having it installed we had some work done on the exterior of the house. A crew of 6 workers were around the house for most of the day and we were out of town. The "security system" did not record any activity! At times they were working less than 5 feet from the cameras. When I called COX they told me I didn't have the cameras aimed correctly. I reminded them that THEY installed and supposedly tested the equipment. I asked that they send someone out so we could take care of it... They wouldn't without a service fee. The cameras were supposed to be "night vision", well, they aren't. I'm relieved my 2 year commitment is almost up.

Two hours on the phone again with Cox trying to figure out how my data usage is so high when there’s nobody on the property. Customer service who are being sadistic and canceling appointments, then rescheduling them for other days without my knowledge hanging up on me not communicating appropriately, really horrible customer service, frustrating and concerning.

The app locks upon opening it at least half the time. I have discussed it with CS, followed their advice to delete the app and reload it several times without success. I have to shut off the phone and then turn it on again to get the app to work. Piss poor app!

We purchased $1,400.00 worth of cameras. The installation was at its worse. The cameras never worked correctly from day one. We threw the cameras in the garage after a month. Please don't waste your money.

Bought the Homelife package. Half the time the system doesn’t even work. Constantly shuts off or reboots. Cameras hardly ever work. If you're a crook just look for the Cox homelife sign the system is probably down. Thank God for ADT.

If you are considering getting home security Cox is not not not the best choice!!! This company the worst customer support. Very rude technicians because most of the jobs Cox is outsourcing to anonymous companies so you never who you are dealing with, that is just the beginning. I switch from ADT to Cox and that worst mistake I have done, the technician who came to our house was on personal phone with a break up situation so he left us with no instructions at all so I called Cox two days after that to point the situation and they told me that I have to pay cancellation fee $440 although their website shows that 30 days $ back guaranteed. After all I learn that so many people are not happy with Cox service at all. We have the internet service and that we don’t have a choice because the other Internet providers are not so good. After so many hours on the phone with different cox customer service we decided to go with AAA Home Secretary what a difference that made. Run away from Cox service as far as possible.