Cox Homelife

I was sold equipment that did not exist. Was supposed to be a four hour installation, installer called out to another job in a hour. Got the cliff notes tutorial. Blew out my first floor phones. They went into two of my accounts taking out the same unauthorized charges. Never called but showed up four days later to install more equipment. Had to change bank numbers, block them, called everyday, when finally got through two and a half hours, eight department charges to get the bank fraud charges handled and get them to cancel service and make appointment to get equipment uninstalled.

The system rarely works. It once locked me out of my own house with the alarm system locked at midnight while my family was sleeping. It's atrocious and the cameras never work. I have been required to call customer service on several occasions with no proper support or advice.

I have been a Cox Communication customer for over 25 years. Recently I moved to a new place and requested service from cox. They show up with their technician talking about a new service "HOMELIFE" which I never agreed to. Installed the video camera and talked about all the benefits and that it is absolutely free with no charge. I got a bill for $400 charges on the equipment and service. I had to call on three separate occasion and wasted 1 hour each time being passed around from one person to the next promising that they would credit my account. Yesterday morning they disconnected my service and when I called them after being passed around to about 6 different people in order to restore my service they made me pay for the equipment for $270.00 something they said was free. They have the most dishonest employees, they are thieves. I will look for other services as I am disgusted by this company's greed and lies.

Do you know what Hell is? Well, I will tell you my hell...My “Hell” is dealing with Cox Communication. I have experienced the most ineffectual and poor customer service since I attempted the small feat of moving my Cox service across the hall to my new apartment in July.. I spoke to a rep in July who asked if I wanted to add Cox Homelife to my account since it was a great product and that they were offering if for FREE. The adage that you get what you pay for should have been high in my memory bank. She told me that I could cancel the service within 30 days if it was not as I expected; I verified with her that canceling the service would not affect my Bundle price Anyways, I get the service and true to form, it is horrible. It has been installed poorly so it chirps every fifteen minutes which is very frustrating.

I purchased Cox Homelife in a bundle but after having the service for several months I noticed continuing fees for equipment that they had up charged without making me aware of. Customers service said it was in an email that I never got and said there was nothing they would do about it.

SO, where to begin. Started the service on July 15th, 2019 and reported on July 18th that I do not want Homelife security and they made me keep it stating they have open up a case for it and then keep diverting me to sales guys to make me keep the service. I finally took all the equipment out and went to nearest COX center, deposited it and ask them to call Homelife and they cancelled it finally! So I thought, "Ok it all over," but NO. They put an early termination fee on me for $750 and did not removed it and made me pay it! Horrible customer service and very rude people. Will never recommend this company to anyone and please stay away for them. They are not worth the price. I will suggest SimpliSafe, which is far more reasonable and very good customer service. Thanks, G

Called Cox and had Homelife set up. First bill, everything going according to the Contract. Received the 2nd bill. And I was charged the Equipment fee of 177.50 again. When I signed the Initial Contract the information reflected On the Equipment List It stated "Equipment Retail Cost 960.00, the amount you pay 177.50, Total Savings 782.50." So I called, supposedly a ticket was issued and I would hear back in a few weeks, it would be corrected. Paid the Bill and waited. Next Month called. Spoke with a few people, no explanation why I did not hear back before.

I had the Homelife installed and had 3 days to cancel and return equipment. I returned it in 2. The second month they charged me 817.00 in cancellation fees. They are a rip off company with garbage equipment and I had to even spackle and paint after I got rid of their horrible equipment. After calling them many times and being told they would fix my bill they told me it was not being reversed anymore. They are rude and mean and their supervisors are most unprofessional and unhelpful. Go with a real company for home security. Not this trash.

I was with Cox for about 5 years. I attempted to unplug the security system from the wall, so that I wasn’t charged a fee; however sparks flew and I almost was electrocuted. Cox “said” they would waive the uninstallation fee, as I felt unsafe to unplug it myself. A week later, I see a charge for $105.93 FOR THE UNINSTALLATION FEE!!! I had to call 3 times before finally being able to get connected to a supervisor (the other times I was disconnected). The supervisor named Tyson ID# ** said he could only offer me 50% off, because NOTHING WAS WRITTEN IN THE NOTES. Cox wants to make any penny they can off of you. THEY HAVE NO RESPECT FOR THEIR CUSTOMERS, EVEN IF THEY ARE IN A NEAR DEATH EXPERIENCE. I will never use them again and do not recommend them AT ALL. Stay away!

Purchasing a Cox Homelife system... being assured I would be able to cancel during the 6 month trial period... I had high hopes of being able to secure my home when away for half of each year. When I questioned. in advance of signing on the dotted line, of the recording capabilities of the system I was told I have fifty FREE recordings per camera each day.

I have heart disease and when I got Cox Homelife, I felt more comfortable. My bills are too high though, but otherwise, my experience with them has been good. I would recommend them.

We installed our Cameras 2 years ago with COX Homelife because we had already internet and TV from them. Had to purchase the Cameras and sensors and sign up for a 2 years monitoring contract for $52.99 a month. Now after 2 years I like to cancel this contract because there are better cameras and monitoring contracts out there. The Cameras are also not very good. Sometimes too sensitive and if you turn down this sensitivity they don't react at all. Now I'm 1 hour on hold because I told them I like to cancel my contract. This are NOT a GOOD Company at all. Overpriced and slow to react if you have a problem. My advice to you what looks for information, don't use COX Homelife. Use any other company, just not COX. This are criminals when it comes to customer service and response. You have better choices.

When I purchased the Cox Homelife product the tech came over and showed me everything on my Desktop. It worked great. Mid contract they took away the CVR feature on the desktop which allowed you to view past events on the large Desktop monitor. Now you can only view with a mobile app on a 2-3 inch screen. Useless. Now they want to charge me a huge early disconnect fee. NO MORE COX FOR ME.

Someone forged my name on a Homelife Contract after I told the Cox Installation person that I did not want the service. I only wanted Cox cable and Internet. I have been paying for this service that I never requested. I have a copy of the signed contract that I printed from my Cox account and the signature isn't mine. I cannot get Cox or Homelife to help. I am in the process of hiring an attorney.

I ordered a Cox HomeLife bundle on January 2nd, 2019, (cable, internet and Homelife Security). I had a technician come to my house and install the camera, a second technician was scheduled to come and install the second camera on Saturday January, 12th between 12-3 pm. No one showed up to my house, no one emailed, no one called, nor text. I placed a call to Cox at 4pm, and they sent two technicians who arrived a few hours later, super rushed, and with attitudes questioning if it was me who placed a "no show call". After this technicians completed the installation, they left, stating he was done, and had to go. My cameras were not working after he left, they were not picking up any motion, nor recording.

I reported a sudden issue connecting to my in house security camera with my Galaxy S8. I was directed to advanced tech support. They were very nice and told me they were working on a software patch. That was 2 months ago... No fix yet. I have called two more times and have continued to be told fix is in the works. I have given up. Too bad, when it worked it was great but now nothing.

I've been renting a room in a house, which is the only reason I chose the Homelife service that came with a bundle. Renting a room is the only way I've been able to afford the Homelife, cable and internet. I've told COX that I am going to be homeless after the 30th of this month and will no longer be able to use the service and won't be paying for service I won't be able to use and they are still adamant on sticking me with an early termination fee of $400. I have been a loyal customer ever since I've had my service and always paid my bill on time. It appears that COX has no sympathy for anyone who's unfortunate to no longer have a place of residence and is only concerned about receiving as much money as they can, no matter what. After this behavior from COX, they can definitely forget about me ever being a customer with them again. They are very unfair and they don't deserve to have loyal customers who may need their understanding in a time like this.

My suggestion is, stay away from the purchase of the Cox Homelife "Security" system. It's inadequate when compared with other providers, unless you plan on spending a boatload of money to "upscale" Homelife to a fully functional system. And even at that, ADT has a battery backup for their entire system. Cox Homelife doesn't. I know someone who works for Cox and he is quitting them because he can not ethically nor morally rip people off. He told me that himself. It's "bait and switch," in his opinion (and in my opinion), and they deliberately play on the ignorance of the consumer to not realize what the salesperson already knows ahead of time; that their basic security system at the base price they quote is wholly inadequate, and the consumer will (excitedly) walk right into the rabbit hole.

I had a salesman with Cox tell me about the Cox Homelife security system when he came to fix my cable wires. I had ADT system which I never had a issue with, but he told me they had night vision cameras, fire, security, recording features, etc. plus a phone app. Well needless to say nothing that the salesman told me was what was offered. The cameras or the cheapest ever offered. They go off and on and not night vision. Can't set the alarm system for away if you have pets but was not told until I started complaining of the system. The phone app doesn't work when you leave home or most of the time at home it just stays stuck on downloading. That was the beginning of a nightmare.

We have been with Cox for years for phone and internet, so decided to get Home Life when we moved into our new home. Originally, we were told that it would be 250.00 to get 3 cameras installed, along with 15 sensors. When the tech arrived to install it, he said we needed 10 more sensors for the upstairs bedrooms and that it would cost us an additional 50.00. Then the bill comes... 1200.00 for all the equipment! To add insult to injury, NONE of the cameras work. I've had to have techs out to the house 5 times to try and fix it. The whole thing is a disaster. I've spent hours on the phone and hours trying waiting for various techs to come out and try to fix the connectivity issue. Would definitely NOT recommend Cox Home Life to anyone thinking about it for home security.

I purchased two HD cameras to go along with my Homelife and I was told that there was not going to be ANY additional fees unless I wanted to do the video recording service which I did not want. Almost $400 later they had to send a technician out for some reason it was not able to connect, lo and behold we find out that I am on the essential package not the preferred package and that if I want the cameras to be able to connect to the system I will have to pay an additional $15 per month!!! Livid is an understatement, like everyone else has said all they care about is throwing you a good sales pitch to get you to commit to the contract for two years. At this point I am ready to pay the $250 to terminate my contract with them and get rid of every single Cox service I have. Cox customer service has gone way down him, time to start looking for an alternative service provider!

The Cox Homelife Sales guy here in Fort Smith, Arkansas told me he can add the Homelife into my TV and Internet package in place of the phone for no extra costs. I was skeptical but after much reassurance I agreed. The second billing was $498. I was charged installation charges, activation charges, hardware charges and fees I was charged that I told I wasn’t going to be charged. There were even fees that I was charged AFTER the installation date. Cox did a great job contacting Cox Homelife supervisors. My bill was reduced to $152.

Requested a service for an outdoor camera. Tech arrived on time to install Homelife. The appointment was from 8-10 am, Saturday 8/25. The camera that came with the package was not recommend as the camera is actually water resistant, not waterproof. Agreed to carry on as he promised the camera would pick up the driveway which is where incidents have occurred. The first camera he installed never came on. Tech advised this happens frequently and pulled another from his truck (this should have been a red flag). The tech installed the new camera and immediately started to power up. At this point the live feed would not work. He tried everything and eventually called his supervisor. They both worked endlessly to figure out the issue to no prevail. They both came the conclusion that Cox was installing an update the app. Tech left the property at 12:30.

A little about me first, I'm a 58 year old retired law enforcement Officer from the New Orleans La. area who is living in Up-Town. In the past 3 years or so my wife was robbed, our cars broken into and a New Orleans Policeman shot right in front of our home. Not to forget we now have a stalker who wants to kill both of us. So we decided to get 6 Cox Cable HomeLife security camera's install 3 months ago (1,400.00 Paid) and that's when the nightmare began.

I moved my service from one location in Norfolk, VA to another and was told that the only deal I could get for my cable in my new house was to bundle Homelife, TV and phone. I was also told that if I paid the $500 outright for my Homelife equipment I would be able to cancel at any time. I have tried to cancel and been disrespected on the call and the lady told me that she would be the final say and I would not be able to talk to a supervisor. I requested a phone investigation because the phone rep told me that there was no contract and it would be on the recording. She told me that no one would give me those investigation results and no one will call me back because supervisors do not call customers. Cox Homelife is a gimmick and they only care about the bottom line. No customer service at all.

Cameras never recorded, every time we had a person come by to fix it, they would charge us even though we had a 5$ equipment insurance (so if anything didn't work they would come and fix it for free). They would still charge me on my bill, so I would have to call and argue with them, then get the charge taken off. Then the circle would begin again. Recording didn't work, or cameras stopped working. Someone would come out, fix it, I would get charged, then call and ask them to take the charge off. Repeat, repeat, repeat. Paying $15 extra a month for 10 days of recording and we have NOTHING. Finally, I stopped calling and asking for them to fix it cause it has been a nightmare and a waste of my time and money. They credited me for 5 months (even though it didn't work for 19 months and that was AFTER we had 4 or 5 technicians out to fix it... continuously).

Buyer beware! Please google Cox Homelife scam and read the reviews before considering this low rate home security. They just want you to sign a contract and get you locked it. Terrible customer service as well! Buyer beware! Cox Homelife is a rip-off company. They will not work with you on resolving billing payments. Customer service is horrible and non-responsive. I was offered a combo pack and promised an installation charges reduced by 100% but I keep seeing hefty installation charges and additional monthly charges and partial month billing getting added to the bill. When you call customer care, they will keep redirecting to different departments.

Cox Homelife is a big big mistake I did getting installed. Even after being an existing Cox customer, I feel this the worst choice. Customer service is horrible and non-responsive. I was offered a combo pack and promised an installation charges reduced by 50% but I keep seeing hefty installation charges and additional monthly charges getting added to the bill. When you call customer care, they will keep redirecting to Homelife department which works separately. The Homelife Customer service will be unavailable for long and once they come they will say that I need to talk to the Homelife consultant that met me for my installation. This gentleman will not respond to emails or phone at once. Keep following and making your life hell is what Cox Homelife is doing. You get a better product and free installation with other service providers like Livewatch and ADT etc.

I have been having issues with the security system for about a year. The keypad sometimes accepted the security codes. Sometimes it did not. They replaced the keypad. Since then I have typed in the code and then the alarm goes off 2 minutes later. Requested service 3 times over a month. Cox kept closing the service requests without even contacting me. Called their resolutions department. Took 2 hours to contact the department and got some guy with a major attitude saying, "I want service cancelled." He told me that even though I have a system that does not work and that they have ignored my requests for service that I still have to pay for their horrid service.

Simply, we were evacuated during a wildfire. Someone simply hit the main breaker outside, kicked in the door, and we suffered about $65,000 in loss/damage from looting. Our homelife system? Did nothing. Their response? "Have you considered a backup generator?"