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Conair Reviews

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About Conair

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Conair manufactures personal care appliances and electronics. Its product range includes categories such as hair care, skincare tools, oral care devices and specialty appliances for both professional and home use.

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Pros
  • Effective customer service support
  • Good value for money
Cons
  • Frequent product malfunctions

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Conair Reviews

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    Page 3 Reviews 80 - 230

    Reviewed July 15, 2014

    I purchased Infiniti Conair hair dryer less than 1 year back. While I was putting it on, it caught up the fire. I was lucky I was not using it otherwise I could have hurt. How can I take my refund or file a complaint?

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    Reviewed May 13, 2014

    My Conair hair straightener started on fire and blew up today and almost burned my place down. I need to get some attention to my Facebook post. Can you share it on your page for me - I appreciate it guys. Also if you have any direct media outlets I can contact, thanks. VERY MUCH APPRECIATED. PLS SHARE VIDEO ON MY TIMELINE.

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    Reviewed April 16, 2014

    Purchased the Infiniti Pro by Conair blow dryer approximately 3 years ago. This past weekend, while drying my hair, the dryer shorted out immediately caught on fire burning a hole through my p'j's, burning a hole in my skin on my right breast. I was shocked and scared. I have never had a blow dryer product catch on fire. I was lucky the blow dryer was not near my face for it would have surely burnt my face and/or caught my hair on fire. I plan to file a complaint with ConAir.

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    Reviewed Jan. 19, 2014

    I had and used this blow dryer for a couple of years. This particular morning I was using it for about 15 minutes and it started smelling like hair was burning. Before I could turn it off something came out of the blow dryer and landed between my breast and my bra. It burnt a hole in my bra and burnt my skin. There was like metal that I had to dig out of my burn. I am left with a small scar. I had just thrown away the blow dryer but when I realized it was going to leave me a scar I pulled it out. I took pictures just in case there is anything I need to do to prove this blow dryer did this to me.

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    Customer Service

    Reviewed Dec. 27, 2013

    I purchased a Babybliss Titanium Hair Straightener and it stopped working. I called customer service back in October, around October 12. They took my information and were to send me a replacement product. I waited over 30 days and called to follow up on the status. They said they would send a referral to corporate and I would receive a call back within 48 hours. I did not hear from them and I called back on 11/26 and another referral was sent to corporate and again I was told another call would be received and yet again no call. On 12-4, I called to inquire again and was told that the product was sent out on 12/11 via FedEx. Only later to learn that my product could not have gone FedEx because FedEx does not deliver to a PO box.

    I did call from a floor supervisor on 12/12. I called back to company on 12/16 and spoke with a customer service rep and a floor supervisor. I was told that they could put in another request to resend to physical address. This date, 12/16, I was advised that I should receive something within 7 to 10 business days. I called back today on 12/27 and had been told again they could put in a ticket to corporate. Seeing how I did not receive any calls the previous two times, I asked for a specific date as to when I would get replacement product. This time I was informed the product was never sent out nor was the address changed. I cannot believe that the company runs like this. It is unacceptable and I guarantee I will never buy another Conair product again.

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    Coverage

    Reviewed Oct. 27, 2013

    I purchased one of the faulty hair dryers 08/13 at Kohl's and to know that Conair was still selling this product after a high volume of complaints is disturbing and they need to be held accountable. I have damage to my hair and my bangs have broken off and I have very long hair. My teenager also burned her counter with this dryer. I literally can't believe they would keep this product on the shelves and try to cover this up rather than protect the public and children from injury. Conair certainly better issue a public apology for their negligence and I see multiple lawsuits coming their way. I am calling my attorney Monday in DFW, TX. If anyone wants his number for advice please respond and I will post contact info.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2013

    I purchased a Conair blow dryer, model #115WD serial # 0510N, six months ago. The dryer is blowing sparks. I noticed this WHILE using it. Luckily, I wasn't injured, but can you imagine? The customer service representative I spoke with said they are unable to generate a ticket for return/exchange of this product and I would have to wait for corporate to contact me in the next 4-7 days on this matter. WHAT??? Maybe if my hair or bathroom caught fire, they would be more concerned about replacing the faulty product.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 1, 2013

    On July 15, 2013, I got electrocuted with a Conair flat iron. It was about 7:58 am in the morning, I was getting ready and usually straighten my bangs only. This time when I grabbed the flat iron, It just exploded (like) in front of my face. Smoke and a light came out of it. I felt the electrocution really bad on my hand. I also felt my heart beating really fast. So at this time I am very upset because I have gotten hold of the Conair Company and have had no response to the incident. I did have to go the Emergency Room and thank Goodness all the tests came out good. My concern is if the product is of no good (or any of their products) they need to pull them off the shelves, so that nobody else gets hurt.

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    Reviewed Sept. 13, 2013

    I owned a 1875 Cord Keeper Dryer, and it caught fire as well. The damage was minimal. But, a year and a half ago, our teenager left her Conair flat iron unattended on the highest setting and it caught fire to her room. Our home damaged from fire, smoke & water. We are still trying to recover. I will never purchase another Conair item again. They are made very poorly in our opinion. They all need to be recalled.

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    Reviewed Aug. 20, 2013

    When I first got this curling Iron, I thought the temperature dial was at a terrible location, it would unintentionally get lowered... I ended up taping the temp. dial to prevent that from happening. I have had no major issues... until this morning. As I was getting ready for work the curling iron overheated and burned my hair. I looked at it and it looked as if there was steam coming out of it and the silvery part of the iron is now grayish. I looked at my hair and I have lost chunks of hair! I am outraged. I have always been delicate with my hair. There's no way I would leave my hair too long in the curler. I have only had this thing for 8 months and never in my life have I had a curling iron damage/ruin my hair this bad. I will no longer buy any Conair hair products after this. What a terrible experience! Now my hair smells burnt and I have to cut it. NOT A FAN OF CONAIR.

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    Reviewed July 31, 2013

    I purchased a brush that when you roll your hair in it and take it out, it is supposed to curl it. But when I tried to unroll it, it was VERY stuck in my hair! It took at least a long and painful hour of pulling and de-tangling my hair from the brush with the help of others. I do not recommend this product to anyone, EVER! It was the worst brush I have used or owned and a very painful experience! And in the end I still had no curls!!! Don't buy this product!!!

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    Reviewed July 30, 2013

    We had a flat iron catch on fire and are wondering if anyone else has had the same experience.

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    Customer ServicePrice

    Reviewed July 15, 2013

    I just want everyone to stay away from buying the Conair clothes steamer. I bought one less than 2 years ago and it doesn't work. Called customer service and they said if it's over one year old they can't help me. Just stay away. It's not worth even one star.

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    Reviewed May 15, 2013

    Conair hot clip rollers - I purchased your rollers and they stink. The clips do not hold the rollers in. And what they do hold in leave marks in your hair. I might want to try something new because these new clips stink!

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    Customer Service

    Reviewed April 16, 2013

    Conair Cord Keeper 1875 - Popping noise when using the dryer. The cord started to spark and burst into flames! Now Conair's email link to contact them doesn't work!

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    Reviewed April 6, 2013

    I have a Conair 2-inch gold matte curling iron. It just sparked and briefly caught fire enough to damage the bathroom countertop. I don't think I'm injured, but I am still shaking. There are exposed wires where this happened, where the twisty part goes into the base. I live in subsidized housing on $660 a month. I cannot afford to buy a new curling iron (this was approximately a year old), much less replace the countertop which the management is most definitely not going to be pleased with. I am attaching a cell phone picture. It's not the best, but the countertop will have to be completely replaced.

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    Reviewed March 15, 2013

    I have a Conair Ionic Shine Cord Keeper hair dryer for years. The other day, I was using the hair dryer, and I heard a big popping sound in my ear. I looked at the cord of the hair dryer, and it was on fire. I immediately turned off the hair dryer and unplugged it. Because the hair dryer caught on fire, my wall got burned badly and the plug where the prongs go into the wall is melted. I am very upset that this happened. I could have easily gotten burned really bad. I really hope Conair gets this complaint because I have read several reviews from other people that the same thing has happened to. Conair needs to do something about this. I have taken pictures of the damage on my wall, and I've taken pictures of the hair dryer if they want them.

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    Price

    Reviewed Dec. 30, 2012

    I was so excited when I found this hair dryer with a retractable cord! Fitting the dryer and cord into my small bathroom cabinet has always been a problem; but alas, with this purchase, I would have one less hassle in my life - or so I hoped. The reality is that I have traded one problem for two others. Oh, yes, the cord retracts as advertised; in fact, it does every time I lay it down! Set it on the counter to brush a curl and zippppp, the cord whips in, knocking down everything in its path, and with its ratcheting zing sound, scaring me half to death. It sounds like electricity on the loose!

    The retract button is on the highest point on the left side of the blower, and when it rests on that side, the weight compresses it just enough to set off the retracting spring. If I wasn't awake before I am now! (Easily fixed, just rest it on the other side - try to remember that every time you set it down.) But alas, that is not all; try to turn it off and you'll find that without driving a fingernail into the groove of the switch, the switch is not moving. Great fun when the cord has just pulled the device right up to the plug. Just hope it doesn't bump the faucet and turn on the water on its mad dash to destruction. This baby is going in the trash as soon as I find a new one (ouch, another unexpected cost!), and I can guarantee it will not be a Con(artist)air!

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    Price

    Reviewed Nov. 19, 2012

    I've purchased and used three different models of Conair hairdryers in the past 4 years. All three died within 1-2 years. All three sparked and smoked. The most recent one melted the insulation on the power cord near the handle. I am lucky that I wasn't electrocuted. After my experiences and having read so many complaints about this company's faulty products, I believe this company is highly unethical. It's clear its only interest is profit and it cares not for the satisfaction and safety of its customers. To all whom may be considering a Conair hairdryer, I urge you to reconsider and not fund an enterprise that operates with principals on par with those of criminals. To the executives enriching themselves at the expense of Conair customers, I wish you to receive jail time for your complete disregard for human decency.

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    Reviewed Nov. 4, 2012

    While drying my hair, my Conair 1875 suddenly made a loud pop and stopped working. It was 1-2 years old. It was pretty scary at the time but going by the other reviews posted, I see it could have been worse. I am surprised there has not been a recall.

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    Customer ServiceStaff

    Reviewed Nov. 2, 2012

    My husband purchased a Rusk Speed Freak Dryer (Pink) for Christmas in 2011 from Ulta. In March of 2012, the filter on the back of the dryer popped out and would not go back in. I could not locate my receipt, so I didn't immediately contact Customer Service. I came across the receipt in October of 2012. I called in to Customer Service at 800-326-6247 from work. The rep Craig told me that he needed the model number of the dryer. I said I would call back. I went home and could not locate a model number on the dryer or cord. I searched everywhere. No part number. I called Customer Service back and got Craig again. This time, I explained that there was no model number other than Speed Freak on the dryer.

    I asked if there was more than one model number for the unique "Pink" Speed Freak. He said in an irritated tone that he could not help me without the model number. We went back and forth with "there is no model number on this unit" to "I'll need the model number." Still, he sounded so irritated with me. I asked to speak to a supervisor, and in a very condescending and disrespectful tone, he said, "Of course, but while you are on hold, you need to look on the handle of the dryer for the part number as no one here will be able to help you without it." I asked him if he was really in a Customer Service position talking to me in such a rude way, and he continued to talk over me repeating the same thing over and over and raising his tone saying, "You need to provide the model number." I raised my tone back and said to let me speak to that supervisor now! I was put on hold for 9 long minutes, at which time, a nicer lady got on the phone and said I could send the dryer back and a replacement would be sent to me which is a 2- to 3-week process.

    I hung up, and upon my husband's suggestion, I gave Ulta a call and told them the situation. They said, "Come on in, and we will provide a replacement even though we normally don't do this after 60 days." Now, that is good customer service! I was so disappointed in the lack of respect and customer service from the Conair rep! By the way, the person at Ulta opened the brand-new Speed Freak Pink hairdryer while I was on the phone and said there is no part number on the unit at all!

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    Customer Service

    Reviewed July 30, 2012

    Traci, I was using the same product as you, Conair Infiniti Pro AC Motor Hair Dryer, on Friday morning, July 27, 2012 and I had the hair dryer on. I had dropped the brush I was using to dry my hair, bent over to pick it up, so the hair dryer was just above waist level. All of a sudden it popped, sending out sparks from the bottom of the hair dryer, where the cord comes out, and it burnt the ** out of an area on my left side. The hair dryer is now dead. I have only had this hair dryer right at a year, so I cannot imagine that it would do this in such a short period. I do not wrap the cord around the hair dryer when I'm finished with it and I make sure the filter area is clean.

    I cannot imagine what happened and my concern is that if I or someone else had been using this Conair hair dryer to dry a small child's hair, the damage could have been even more severe, such as burning their face or eye(s). Thankfully, it wasn't next to my face. I'm just pondering what further steps I should take in this matter, such as a lawsuit. Conair has to know that their product is malfunctioning and I even sent an email to their customer service department and never heard anything. I have taken pictures just in case anything comes of this.

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    Reviewed July 23, 2012

    I've had my Conair Infiniti Pro for a year and a half. Yes, it is on the heavy side, but I can't say this is any better or worse than any other dryer I've used in the past. That is until this morning. While in use, the hair dryer emitted a shower of sparks from the back of the dryer (thankfully, away from my face). Nonetheless, sparks landed on my hand, back and the side of the neck. After screaming and throwing the hair dryer down, while still running, the dryer continued to throw sparks before stopping. Not sure if the sparks caused the dryer to stop running or me throwing it on the bathroom floor. Nonetheless, I was terrified. I have never had any hairstyle device come close to what I experienced today.

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    Reviewed June 12, 2012

    I own a Conair 1875 (Model: 138Q) and the switch (off, low, high) smoked and the handle felt too hot. The hair dryer began to cut out due to smoke coming from the switch, and then failed.

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    Reviewed May 5, 2012

    Conair Ion Shine 1875 - I have used this hairdryer for less than a year. Last week, I noticed the handle of this hairdryer gets uncomfortably hot after about 4 minutes of use. I have to turn it off and let it cool down. The screen is free of lint. It seems like a safety hazard and I wonder if anyone else has filed a complaint. I would like Conair to replace this hairdryer.

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    Reviewed May 1, 2012

    I just bought an Infiniti Pro by Conair, 1 in Nano Tourmaline Ceramic Curling Iron. I turned it on the 2nd highest setting to try out on my hair. I had done 3 curls on the top of my head from back to front before I realized my hair was smoking and stinking. Then I realized it was fried/burned. I hurriedly put water on it in case it was on fire. The hair was fried and breaking off before my eyes. There were pieces all over my back and neck and in the sink. I took pictures of the damage and proceeded to cut off all the damaged hair. I was freaking out, as not only is this horrible as it is, but I have a wedding to attend in 3 weeks, where pictures will be taken, etc. I was able to salvage my hairstyle, but am extremely upset this could happen from a curling iron on the 2nd highest setting. How/why did this happen! I've never seen anything like it in all my years!

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    Profile pic of the author.

    Reviewed April 22, 2012

    I've purchased several Conair hairdryers which usually start burning after several years of use, but the 1875 which I bought three months ago, January 30, 2012, started burning today, 4-22-2012. I could see the orange flames on the coils in the dryer so I immediately switched to the cool heat, which I was able to use. Judging by the complaints on this board, I am not the only one experiencing this problem. This is too dangerous for Conair to ignore. Do not buy Conair 1875 if you value your safety.

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    Reviewed April 4, 2012

    I have a Conair hair blower that is about six months old. While drying my hair today, the cord burst in to flames. I pulled it from the outlet and it continued to smolder at the point where the cord fits into the handle. From the other comments, I am lucky that it was only terribly frightening. I will never purchase another Conair hair blower.

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    Reviewed April 2, 2012

    My house caught on fire last March 22, 2012 and the source of the fire was my Conair 1875 Hair Dryer. I had had it about a 1-1/2. It completely destroyed my bathroom and caused the death of three of my dogs (my children). The rest of my house was completely damaged from smoke and I am displaced due to the loss. I am completely devastated by the loss of my babies. So, anyone who reads this, please, if you purchase a hair dryer, never ever leave it plugged in.

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    Reviewed Jan. 26, 2012

    I have always bought Conair hair dryers and was never dissatisfied. But a few days ago my (1) year old hair dryer was on fire from the black wire that extends from the plug. My hand was slightly burned; the wall and the vanity are both damaged. I was so frightened by the fire coming out of the dryer I unplugged it as soon as I could to prevent further damage. I am also going to write directly to Conair also. I do not have the model number with me right now, but wanted to put this complaint in directly to you. Thank you for your time.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2011

    I have cervical and lumbar spinal issues. It was recommended to me to buy a Neck Massager for relief for the cervical area. The only brand I saw available to buy was a ConAir brand. It was $39.99 plus tax. That's a lot for me but if it helps, I could manage. For me, it does provide relief. However, it is very flimsy and the important part of the massager is the strap, which attaches to a button and keeps the massager snug to the back of the neck and then vibrates when you turn it on. The product is a month old and the strap is loose already!

    The strap is difficult to attach, especially if you have arthritis, carpal tunnel, etc. But the real issue is, if you use this massager several times daily, it's very obvious that the strap and the button's days are very limited. As a result, being I have difficulty attaching the strap and not wanting it to break completely off, I seldom use it and just hold the massager as close to my neck with one or both hands for as long as I can. Now, for $40.00 plus, I expect better quality than that and I shouldn't have to do that. As much as I use it on a daily basis, this product won't last but a few months if I use that flimsy strap. And it is very clumsy to hold it for any length of time against your neck.

    I'm on a fixed income and struggling like anybody else is. It's not like you can take the product out of the box in the store and out of the wrapper and thoroughly examine it, read the warranty, etc. You look at the picture on the carton which is deceiving, in my opinion, and base your purchase on that. Plus, based on the pain you're experiencing, you're seeking relief and making a purchase decision on that as well. Well, I feel like I've been had. Even though the product is beneficial to me (nothing miraculous, but helpful), the product should be a better quality product for its price. Now inside the box is the warranty and it states the product may be replaced or fixed, but you have to pay postage fees both ways. How's that for having the deck stacked against you? That serves no purpose except to limit to a trickle the number of replacements ConAir has to mail out.

    So I filed a BBB complaint. I got a response from a "Claims Manager" for ConAir named Pamela. She did offer to have ConAir pay the postage so they can replace and inspect it. However, I use that product on a daily basis several times per day. I can't wait for another to be returned in 2 weeks or more. I can't afford to go out and spend another $40.00 either. So I called Pamela to discuss this with her and she didn't pick up. I left a detailed voice mail message, but she never returned my call. I called her again and she was so abrupt and rude that after a short time, I didn't want to deal with her and said you're not going to be able to help me. Just by her words and particularly her tone made me feel like she thought I was trying to "scam" them.

    You know Pamela, there are a few honest people left in this world. Ms. Pamela, if you work for a company who manufactures health and wellness products, then you need to do more listening and be more empathetic. What I wanted to resolve with her is to receive a credit and apply it towards a purchase on their website and continue to use what I had. Once I received the new one, send them the old. I wanted to offer to send in the UPC code from the box so they'll know I actually bought a neck massager. I wanted to offer to pay with a credit card and when they get the defective one back, credit me an agreed upon amount on my credit card. Did you ever start talking with someone and immediately get the impression that this conversation will go nowhere? Well, that's how I felt with Ms. Pamela who represents ConAir. Worthless.

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    Reviewed Jan. 21, 2011

    I have the ceramic curling iron. While using it, it exploded and sparks came out at the end of the iron. It looked much like a flare for a very brief time. The sparks burned holes in my clothes and skin, nothing major as far as the burns, but it was very scary. Had the iron been turned slightly, it would have gone in my right eye and burned my face. I had hair wrapped around it at the time.

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    Reviewed Jan. 12, 2011

    The wire clips that come with the rollers are too large at the base and the roller simply slips out.

    This is common to 100% of Conair rollers. Their engineering is absolutely the worst of any small appliance. I will never purchase another Conair product because they are so poorly engineered.

    I am totally disappointment with this company because this issue has been an ongoing issue for over a decade and they have made zero effort to correct the problem. They are just an irresponsible company.

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    Reviewed Dec. 30, 2010

    My daughter received a Conair bubbling foot bath as a present. It was completely nonfunctional right out of the box. I plugged it in and hit the ON button, and it just didn't work. To add insult, Conair requires you send them $3 in exchange for "handling." I won't be buying anything else from them, that is for sure.

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    Reviewed Nov. 12, 2010

    My replacement Cuisinart coffee maker model DTC 975BKN, serial number 00618, used less than 10 times, has once again overflowed onto the kitchen counter and floor. This unit is a replacement of an earlier model 975BKN that had the same problem. Coffee grounds and hot coffee were all over the counter (see enclosed picture). The coffee in the insulated carafe (about 1/3 full) before the malfunction, was lukewarm.

    Coffee grounds were visible on the lid of the carafe. Needless to say, for a coffee lover, rushing to get ready for work, it is infuriating to come upon the mess at 5:30 AM and not even be able to salvage a tiny cup of hot, palatable coffee before beginning the clean up. The unit I just mailed back to you, same model, had a carafe whose handle detached from the top of the carafe when my wife was pouring the second cup of coffee in the morning. Coffee spewed out over the counter, luckily not burning her or staining her formal work clothes. But, it was yet another mess to clean up in the early morning while rushing to get on the road for work.

    Hot coffee and grounds on wood floor and seeping into cabinets. Lingering fear that these products will harm me or my wife. The cost of returning products was $21.98 and cost to replace the coffee maker with a new brand is about $120.

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    Reviewed June 4, 2010

    I purchased a Rusk Speed Freak Ceramic hair dryer a little over a month ago. As soon as I used it, within seconds, it started to catch on fire. I immediately pulled the plug out of the socket and it burned my hand. I sent it back, along with pictures of my burnt hand, to Conair who sent me a check for the product minus the taxes that I paid. There was no acknowledgment of the burn, or apology.

    I called them to inquire, only to get a call back a week later from Pam telling me that the dryer that I claimed was brand new was 5 years old. I swore to her that the dryer that I purchased was bought brand new from the store.

    She alluded that I was lying about the facts and even attempted to hang up the phone after I insisted that I did not have that dryer for 5 years. She told me that it was dirty and the cord was warped as if it were old. She mentioned that it had hair spray on it. I told her that I did not use hair spray, and that I would be willing to submit to a lie detector test to prove that I was telling the truth. She even told me that I should have known that the dryer had been used when I bought it. She was not very nice about letting me know that I was the one who had a problem.

    After talking with her, I decided that I wanted to make consumers aware of this matter. I let her know that I had just purchased a new house and my house could have burned down. She was very insensitive to my issue. I realized that although I was the victim, she treated me in a very demeaning way. The conversation got so heated that I told her that I had a disabled child, and I would swear on his life that I did not attempt to deceive Conair. She told me that she did not care about that.

    I will be sending the information to any agency that could investigate my claims so that no one will get hurt or lose their life over this. Conair's response came across like the Toyota of beauty of appliances. I want the incident to go on record so that the consumer could be protected. Throughout most of the conversation she talked to me as if she were speaking to a child. Even if it was 5 years old, she should have still addressed the fire.

    I even mentioned to her that if it were that old, could the store had returned it and placed it in the box. I also asked her why my receipt did not match the serial number. She claimed that the receipts only match the model number. My family could have died!

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    Reviewed March 30, 2010

    I have a Conair 1875. After using it and turning it off about five minutes later, it turned itself on and caught fire. I think these should be recalled. (Thank God I was still home when this happened.)

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    Reviewed Oct. 6, 2009

    Last night drying my hair the hairdryer burst into flames the sparks caught the waste basket on fire. I was able to put it out. but the fire was very close to going out of control
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    Reviewed Oct. 4, 2009

    My 87 year old mother was drying her hair when the appliance burst into flames-She luckily was not injured and was only minor damage to her home, however this could have been disasterous and I feel someone should know about it.
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    Reviewed Oct. 3, 2009

    I have a Conair 1875 model hair dryer and when I was cleaning out closets, the dryer started up and by the time I got to the dressing area there were flames shooting out of it. I quickly pulled out the plug and threw a wet towel over it. Horrible smell and smoke but nothing to speak of was damaged except some frayed nerves and a hair brush where the teeth had melted. I am just thankful I was home at the time.
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    Reviewed Sept. 7, 2009

    Purchased a Conair Ceramic Curling Iron Model #CD302CS last year. I have used it daily with no complaints until today. I washed and dryed my hair as I do everyday. I then took a section of my hair to be curled, and rolled it up in the curling iron and within seconds I knew something was wrong....my hair started smoking. I immediately removed the iron from my hair and to my horror it had burnt a good 2" to 3" off my hair. I called customer service gave them the information and the company is sending a new ceramic curling iron. I asked if it would it be possible to send me a non ceramic one instead but customer service said they replace product for product. I have no issues with the way I was treated by customer service I just don't want someone else to experience the trama of having their hair burnt off. I am hoping the company will take a look at their product and make the necessary changes to prevent this from happening to someone else.
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    Reviewed Jan. 15, 2009

    While curling my hair with the Conair 1 inch curling iron, it malfunctioned, and burned the hair on the curling iron right off. I narrowly escaped being burned on my scalp and it would have been a third degree burn, as my hair is still on the curling iron, melted, to look like a piece of caramel, and my hair is blonde! I have taken pictures of the curling iron with my hair on it, my bald spot on the front of my hair and have the curling iron, of course. I called the Conair company and Conair the day it hapened (1/13/09) and spoke with a person named Jeanie who took my information and said she would get it to corporate. I have heard nothing! I feel I must warn others and I feel I know it will take at least 6 months for my hair to look decent again. The stubble that is left is orange! It was a frightening experience to say the least. I had already curled the back, side and was just fininshing the front of my hair when it suddenly turned so alarminly hot! I have used it for several months. When I saw dark smoke going up from my hair I went in shock and tried to undo the curling iron from my hair, but it just came right off with it and scorched the hair on both sides of that particular curl! I can't think I am the only one who has ever had this problem.
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    Reviewed April 24, 2008

    I purchased from Walmart in National City, CA. a Conair hair straightner. The model number is CS3CS. Today I plugged in the product to use it on my hair, setting it on almost the highest setting which is 30nbecause my hair is pretty thick and wavy, I have done the same other Conair straightners. I was a few minutes into straightening my hair and did not realize that the item was becoming too hot, when I placed a chunk of my hair into the plates it actually BURNED part of my hair. This has never happened before when setting the heat to the max on other products!

    Right after this, the machine started smoking and MELTING the plastic around the plates. This thing got so hot inside that it actually BURNED it self out.!!!! I am lucky it didn't burn my head with the melting plastic. THEY NEED TO RECALL THIS ITEM! I took pictures of my burned hair and the product as well, please let me know where i can email this as i don't see an attachment function here. I will be taking this back to Walmart for a refund and I also wrote a letter to Conair's corporate office today and expect a response from them soon.

    Burned some of my hair and the product just burned itself out. It cauased me stress having the smell and some of my hair burned because I was getting ready specifically for a job interview and did not want to cause a bad impression.

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    Reviewed Jan. 31, 2008

    I purchased a Conair Hot Brush. I followed the directions on the insert. After a few seconds, I unplugged the hot brush because my hair got caught in it, about 1 inch from my scalp. This brush would not come off my hair, so I unplugged in fear that I would burn my hair or scalp. That night I tried calling the company, but it was late at night. After trying every possible method of removing this, I finally had to cut my hair with the product still attached to it. I reviewed and reviewed the package and instructions and realized that the product was in the wrong package; and the instructions were for a curling iron, not a brush. A brush should not be wound up all the way. A curling iron could be.

    I've been going back and forth with the company, and they will not settle for what I'm asking. I've requested a certain settlement because of the loss of my hair at the front of my head, and this product should not be on the shelves and it still is. I just bought another one still in its package. I received a letter with an amount I'm not happy with. Will I loose this if I don't settle for what little they are offering me, or should I continue for a fair settlement? I have pictures, letters and so forth. I really need advice, and am I being fair with what I'm asking? I even checked for hair extensions but because it's toward the front of my head, they can't do the hair extensions.

    The only damage was my hair is thin to begin with, and unfortunately it was toward the front of the face, so when I don't plaster it down with tons of hair gel, my head looks deformed. It was painful trying pull this thing off of my hair, and to my emotional pain, I had to cut it off.

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    Reviewed Jan. 25, 2008

    I have purchased a Conair Prostyle Hairdryer #1875 from Walmart in Colonial Heights, Va. The cord, while being in use, melted. Actually, it was the tip of the cord where the prongs are. This is the second dryer I have gotten from Walmart and they both have done the same thing. The first I returned and the Associate insisted that it was from a bad socket in my house, and she stated that she will do it this time. Now the second dryer has done the same thing and this time it was plugged into an extension cord not even in the same wall that it happen the last time.I feel that this is a fire hazard and also a defect that needs to be looked at before someone get seriously hurt. Their attention to the matter would be greatly appreciated and also a replacement of this product to myself. I was very upset to hear one of their associates blame me for a defective product that I purchased from one of their stores. I love to shop at Walmart but if this is the kind of service that I will get for shopping there I would rather spend my money elsewhere.

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    Reviewed Jan. 25, 2008

    I have purchased a Conair Prostyle Hairdryer #1875 from Walmart in Colonial Heights, Va the cord while being in use melted , actually it was the tip of the cord where the prongs are. This is the second dryer I have gotten from Walmart and they both have done the same thing. The first return the Associate insisted that it was from a bad socket in my house, and she stated that she will do it this time. Now the second dryer has done the same thing and this time it was plugged into extention cord nto even in the same wall taht it hapeen the last time.I feel that this is a fire hazard and also a defect that needs to be looked at before someone get seriously hurt. Your attention to the matter would be greatly appreciated and also a replacement of thie product to myself. I was very upset to hear one of your associates blame me for a defective product that I purchased from one of your stores. I love to shop at Walmart but if this is the kind of service that I will get for shopping there I would rather spend my money elsewhere.

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    Reviewed May 10, 2007

    I purchased a curling iron from Conair in Feb 2007. In March 2007 it caught my hair on fire after 2 seconds or curling my hair. It took a week before I got an email back from them . I sent back the iron that had much heat damage to the extent it discolored the metal and permanetly burned off the metal were my hair was, Conair reponded 2 weeks after recieving the iron and said it was my fault. Which is imposiable. My dr will back it up. my beautican of 18 years wrote them a letter. All they claimed is it they saw a stripped screw which the mail must have done. I had the post master pack it..Then they said I have some disease of my head and that is how I basically burned bald or it is the texture of my hair they wont work with me , they are rude. and said yesterday 8 weeks after the fact they would send me 250.00 as a gesture.. Im 46 my hair is in good condition. What kind of heat will catch hair on fire after this short of time? and my hair was dry when I curled it.

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    Reviewed Feb. 25, 2007

    I bought a conair wet to dry straightener model s3c type k71mp for in dec, 2006 for my daughter for christmas. This product worked great until just yesterday when I went and straightend her hair it burnt her hair so bad that it turned her hair bright orange and so you know she is 11 yrs old her hair was very healthy before this happened she has blode hair that has never been died or anything like that, I had to take her to Wallmart today 2/25/07 to get her hair cut. The hair dresser said her hair was healthy and this should have never happened and she has never seen this before she had to cut several inches off of my daughters beautifull hair to get most of it out there is still some hair that is burnt that if she would have cut more off it would have made her bangs pretty short.

    I have never had a problem with your products before now I will have to spend several dollars on treatments to get her hair back to normal which that wont bring the length back although. I would like to here back from someone as soon as possible. I purchased this product at Wallmart did not registar it when I bought it now I wish I had. I still have the product if you need it sent to you. this was a very upsetting situation for my daughter she cried and cried when she seen what it had done to her hair..

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    Reviewed Nov. 9, 2006

    My set of Conair Jumbo Hot rollers of which I have been using and gone thru several sets of them over the past 10 years cause I like them, started to get really hot yesterday and then today when I used them I had trouble getting them out of the base holder and found out they were actually melting inside of it and this set was only a couple months old. I have several older sets that I have saved over the years so you can see that I have been using them for a long time and I am afraid to buy another set now cause I don't know if the next set will overheat too. I have the whole set still but can't use no more since they partly melted and can show them to you.

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    Reviewed Oct. 4, 2006

    I have a Conair hair dryer Mdl 106W 1250. Yesterday morning while I was useing it coult on fire. I called the company and sent them an e-mail. first of I was burned not bat. But if this had been a child it would have killed them. I am out of a hair dryer I need one bad Iwork in the Pentagon now.

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    Reviewed July 18, 2006

    I have a Conair 1875 hair dryer and while I was using my hair dryer today it caught on fire and shocked me. My husband opened it up to see why it would catch on fire and found that it had gotten so hot at the switch that the soder came off. I actually saw fire coming out by the cord when I threw it on the ground and pulled the plug out of the wall. My hair dryer is maybe 2 years old but it should not catch on fire in my hands.

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    Reviewed July 25, 2005

    We have a Conair hand-held hair dryer. I is a model 16oo Supermax. It is about three years old. Today, it suddenly turned on by itself (it was plugged in) and started smoking and flaming up. We unplugged it in time and were not hurt. We are just reporting that this happened to warn others. If we had not been home, it definitely could, would have caused a fire.

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    Conair Company Information

    Company Name:
    Conair
    Website:
    www.conair.com