Conair
Overall Satisfaction Rating
1.20/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    8
  • 1 star
    59
Based on 69 reviews that contain star ratings
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Conair

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Last updated: Aug. 11, 2017

90 Conair Consumer Reviews and Complaints

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Original review: March 29, 2015

Conair curling wand kills your hair!! Do NOT buy, very disappointed. I have to get a hair cut frequently due to the curler. Not worth the money.

Verified Reviewer
Original review: March 4, 2015

I noticed a "smell" in my fairly new iron and called Conair and was "assured" it was under warranty (which I have) and that they would send me a replacement out ASAP. I did not have another iron so expressed to them I needed it right away and if there was a wait to please let me know. I was told 7-10 days, no problem. Well that was a long enough time but I waited. After day 10 I called. I was told now that it was on "back order" which I would never have sent it back had I known this but now nothing I can do. I asked to "please" give me a call when it comes in and again was "assured" I would no problem.

Another week or two goes by now and nothing. No call nothing. I call again and they tell me that the blue one is still on back order but they have a black one they can send out. I figured I waited this long might as well wait. I then after 2-3 days thought I might as well just get a black one even if doesn't match the dryer. I call again and NOW I get that my particular iron (blue) is DISCONTINUED so I guess I have NO choice now but to get the black one! I really am angry now and ask that they PLEASE just send me the black one as it is over a MONTH now and no iron. I was speaking to someone who apologized over and over who also said she knew how it was being without an iron trust me and that she would send it out 2-day FedEx so that I would have it EARLY this week like Monday or Tuesday!

It is Wednesday and I called just now to get the tracking number because it is still NOT here. I was now told that it will be arriving tomorrow and since there is supposed to be a SNOW storm here tomorrow I am now looking at Friday! I am extremely DISAPPOINTED in this company and their employees and yet ANOTHER company that has NO clue about customer service! I won't be purchasing ANYTHING online at this company again!

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Verified Reviewer
Original review: Feb. 10, 2015

Every Conair hair curler I've owned have been inferior. The clips that hold the rollers to your hair are made of plastic which softens/expand and let the rollers fall out. Their latest ($99) curler is no better.

Verified Reviewer
Original review: Feb. 2, 2015

Conair Ion Shine 1875 Blow Dryer - I've had this blow dryer for less than 2 years. The past month I've been noticing the area where the cord meets the appliance was getting extremely hot when using it, but didn't think anything of it. Today, I was using it and noticed a weird, plastic smell. Turned it off and didn't see any smoke or anything unusual. Turned it on again and immediately heard a loud pop and was showered with hot sparks that flew out of the cord. Dropped it on the ground and it shut off, but never been so scared in my life.

Original review: Jan. 20, 2015

I bought this curling device for $113.00, you would think it was great for that price. One day it heated up so hot it burnt my hair. I did not notice initially but by the end of the day 1/3 of my hair had fallen off about an inch from the root. The entire top layer of my hair was gone. There's nothing I can do to fix it but wait for it to grow. I emailed them about it and got some stupid email saying to send it for testing with all the original packaging. No sorry, no nothing. I was so disgusted I didn't even answer back. Please do not buy this.

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Verified Reviewer
Original review: Jan. 16, 2015

I was using a 1 inch round Conair hair brush to get lift at the crown of my head, I rolled the hair onto the brush and blew it with a dryer, I could not get my hair out of the brush. I wet my hair and put conditioner on it and still had to pull the brush forcefully from my hair resulting in torn hair. My hair is fine to begin with, and I do not have much of it. To see so much of my hair literally ripped from my head was traumatic. I bought this brush less than a month ago from a grocery store.

Original review: Aug. 5, 2014

I will start off with saying how grateful I was that I was home. My Conair cord keeper 1875 turned on all by itself. It started as a low whirling sound and was led quickly by smoke.

Original review: July 16, 2014

I purchased the xl hot rollers from Conair and was very pleased at first. One morning as I tried to remove the first roller, it had gotten so hot the plastic started pulling apart. They were all melting. I contacted Conair. They sent me a long questionnaire which I filled out, and sent back. They sent me another set exactly like the first. I used the next one for several months with no problems and then the same thing happened. I was lucky, all that happened was I burnt the tips of my fingers. I emailed Conair and they replied I would have to call. When I called they said there was nothing they could do since they are only under warranty for a year. I didn't remember when I had sent the first one back and don't have any idea how old the replacement was. What happened to good customer service? I'm thinking of posting pictures of the melted curlers on facebook.

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Verified Reviewer
Original review: July 15, 2014

I purchased Infiniti Conair hair dryer less than 1 year back. While I was putting it on, it caught up the fire. I was lucky I was not using it otherwise I could have hurt. How can I take my refund or file a complaint?

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Verified Reviewer
Original review: May 13, 2014

My Conair hair straightener started on fire and blew up today and almost burned my place down. I need to get some attention to my Facebook post. Can you share it on your page for me - I appreciate it guys. Also if you have any direct media outlets I can contact, thanks. VERY MUCH APPRECIATED. PLS SHARE VIDEO ON MY TIMELINE.

Verified Reviewer
Original review: April 16, 2014

Purchased the Infiniti Pro by Conair blow dryer approximately 3 years ago. This past weekend, while drying my hair, the dryer shorted out immediately caught on fire burning a hole through my p'j's, burning a hole in my skin on my right breast. I was shocked and scared. I have never had a blow dryer product catch on fire. I was lucky the blow dryer was not near my face for it would have surely burnt my face and/or caught my hair on fire. I plan to file a complaint with ConAir.

Verified Reviewer
Original review: Jan. 19, 2014

I had and used this blow dryer for a couple of years. This particular morning I was using it for about 15 minutes and it started smelling like hair was burning. Before I could turn it off something came out of the blow dryer and landed between my breast and my bra. It burnt a hole in my bra and burnt my skin. There was like metal that I had to dig out of my burn. I am left with a small scar. I had just thrown away the blow dryer but when I realized it was going to leave me a scar I pulled it out. I took pictures just in case there is anything I need to do to prove this blow dryer did this to me.

Verified Reviewer
Original review: Dec. 27, 2013

I purchased a Babybliss Titanium Hair Straightener and it stopped working. I called customer service back in October, around October 12. They took my information and were to send me a replacement product. I waited over 30 days and called to follow up on the status. They said they would send a referral to corporate and I would receive a call back within 48 hours. I did not hear from them and I called back on 11/26 and another referral was sent to corporate and again I was told another call would be received and yet again no call. On 12-4, I called to inquire again and was told that the product was sent out on 12/11 via FedEx. Only later to learn that my product could not have gone FedEx because FedEx does not deliver to a PO box.

I did call from a floor supervisor on 12/12. I called back to company on 12/16 and spoke with a customer service rep and a floor supervisor. I was told that they could put in another request to resend to physical address. This date, 12/16, I was advised that I should receive something within 7 to 10 business days. I called back today on 12/27 and had been told again they could put in a ticket to corporate. Seeing how I did not receive any calls the previous two times, I asked for a specific date as to when I would get replacement product. This time I was informed the product was never sent out nor was the address changed. I cannot believe that the company runs like this. It is unacceptable and I guarantee I will never buy another Conair product again.

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Verified Reviewer
Original review: Oct. 27, 2013

I purchased one of the faulty hair dryers 08/13 at Kohl's and to know that Conair was still selling this product after a high volume of complaints is disturbing and they need to be held accountable. I have damage to my hair and my bangs have broken off and I have very long hair. My teenager also burned her counter with this dryer. I literally can't believe they would keep this product on the shelves and try to cover this up rather than protect the public and children from injury. Conair certainly better issue a public apology for their negligence and I see multiple lawsuits coming their way. I am calling my attorney Monday in DFW, TX. If anyone wants his number for advice please respond and I will post contact info.

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Verified Reviewer
Original review: Oct. 8, 2013

I purchased a Conair blow dryer, model #115WD serial # 0510N, six months ago. The dryer is blowing sparks. I noticed this WHILE using it. Luckily, I wasn't injured, but can you imagine? The customer service representative I spoke with said they are unable to generate a ticket for return/exchange of this product and I would have to wait for corporate to contact me in the next 4-7 days on this matter. WHAT??? Maybe if my hair or bathroom caught fire, they would be more concerned about replacing the faulty product.

Verified Reviewer
Original review: Oct. 1, 2013

On July 15, 2013, I got electrocuted with a Conair flat iron. It was about 7:58 am in the morning, I was getting ready and usually straighten my bangs only. This time when I grabbed the flat iron, It just exploded (like) in front of my face. Smoke and a light came out of it. I felt the electrocution really bad on my hand. I also felt my heart beating really fast. So at this time I am very upset because I have gotten hold of the Conair Company and have had no response to the incident. I did have to go the Emergency Room and thank Goodness all the tests came out good. My concern is if the product is of no good (or any of their products) they need to pull them off the shelves, so that nobody else gets hurt.

Verified Reviewer
Original review: Sept. 13, 2013

I owned a 1875 Cord Keeper Dryer, and it caught fire as well. The damage was minimal. But, a year and a half ago, our teenager left her Conair flat iron unattended on the highest setting and it caught fire to her room. Our home damaged from fire, smoke & water. We are still trying to recover. I will never purchase another Conair item again. They are made very poorly in our opinion. They all need to be recalled.

Original review: Aug. 20, 2013

When I first got this curling Iron, I thought the temperature dial was at a terrible location, it would unintentionally get lowered... I ended up taping the temp. dial to prevent that from happening. I have had no major issues... until this morning. As I was getting ready for work the curling iron overheated and burned my hair. I looked at it and it looked as if there was steam coming out of it and the silvery part of the iron is now grayish. I looked at my hair and I have lost chunks of hair! I am outraged. I have always been delicate with my hair. There's no way I would leave my hair too long in the curler. I have only had this thing for 8 months and never in my life have I had a curling iron damage/ruin my hair this bad. I will no longer buy any Conair hair products after this. What a terrible experience! Now my hair smells burnt and I have to cut it. NOT A FAN OF CONAIR.

Original review: July 31, 2013

I purchased a brush that when you roll your hair in it and take it out, it is supposed to curl it. But when I tried to unroll it, it was VERY stuck in my hair! It took at least a long and painful hour of pulling and de-tangling my hair from the brush with the help of others. I do not recommend this product to anyone, EVER! It was the worst brush I have used or owned and a very painful experience! And in the end I still had no curls!!! Don't buy this product!!!

Verified Reviewer
Original review: July 30, 2013

We had a flat iron catch on fire and are wondering if anyone else has had the same experience.

Verified Reviewer
Original review: July 15, 2013

I just want everyone to stay away from buying the Conair clothes steamer. I bought one less than 2 years ago and it doesn't work. Called customer service and they said if it's over one year old they can't help me. Just stay away. It's not worth even one star.

Verified Reviewer
Original review: May 15, 2013

Conair hot clip rollers - I purchased your rollers and they stink. The clips do not hold the rollers in. And what they do hold in leave marks in your hair. I might want to try something new because these new clips stink!

Verified Reviewer
Original review: April 16, 2013

Conair Cord Keeper 1875 - Popping noise when using the dryer. The cord started to spark and burst into flames! Now Conair's email link to contact them doesn't work!

Verified Reviewer
Original review: April 6, 2013

I have a Conair 2-inch gold matte curling iron. It just sparked and briefly caught fire enough to damage the bathroom countertop. I don't think I'm injured, but I am still shaking. There are exposed wires where this happened, where the twisty part goes into the base. I live in subsidized housing on $660 a month. I cannot afford to buy a new curling iron (this was approximately a year old), much less replace the countertop which the management is most definitely not going to be pleased with. I am attaching a cell phone picture. It's not the best, but the countertop will have to be completely replaced.

Original review: March 15, 2013

I have a Conair Ionic Shine Cord Keeper hair dryer for years. The other day, I was using the hair dryer, and I heard a big popping sound in my ear. I looked at the cord of the hair dryer, and it was on fire. I immediately turned off the hair dryer and unplugged it. Because the hair dryer caught on fire, my wall got burned badly and the plug where the prongs go into the wall is melted. I am very upset that this happened. I could have easily gotten burned really bad. I really hope Conair gets this complaint because I have read several reviews from other people that the same thing has happened to. Conair needs to do something about this. I have taken pictures of the damage on my wall, and I've taken pictures of the hair dryer if they want them.

Original review: Dec. 30, 2012

I was so excited when I found this hair dryer with a retractable cord! Fitting the dryer and cord into my small bathroom cabinet has always been a problem; but alas, with this purchase, I would have one less hassle in my life - or so I hoped. The reality is that I have traded one problem for two others. Oh, yes, the cord retracts as advertised; in fact, it does every time I lay it down! Set it on the counter to brush a curl and zippppp, the cord whips in, knocking down everything in its path, and with its ratcheting zing sound, scaring me half to death. It sounds like electricity on the loose!

The retract button is on the highest point on the left side of the blower, and when it rests on that side, the weight compresses it just enough to set off the retracting spring. If I wasn't awake before I am now! (Easily fixed, just rest it on the other side - try to remember that every time you set it down.) But alas, that is not all; try to turn it off and you'll find that without driving a fingernail into the groove of the switch, the switch is not moving. Great fun when the cord has just pulled the device right up to the plug. Just hope it doesn't bump the faucet and turn on the water on its mad dash to destruction. This baby is going in the trash as soon as I find a new one (ouch, another unexpected cost!), and I can guarantee it will not be a Con(artist)air!

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Original review: Nov. 19, 2012

I've purchased and used three different models of Conair hairdryers in the past 4 years. All three died within 1-2 years. All three sparked and smoked. The most recent one melted the insulation on the power cord near the handle. I am lucky that I wasn't electrocuted. After my experiences and having read so many complaints about this company's faulty products, I believe this company is highly unethical. It's clear its only interest is profit and it cares not for the satisfaction and safety of its customers. To all whom may be considering a Conair hairdryer, I urge you to reconsider and not fund an enterprise that operates with principals on par with those of criminals. To the executives enriching themselves at the expense of Conair customers, I wish you to receive jail time for your complete disregard for human decency.

Verified Reviewer
Original review: Nov. 4, 2012

While drying my hair, my Conair 1875 suddenly made a loud pop and stopped working. It was 1-2 years old. It was pretty scary at the time but going by the other reviews posted, I see it could have been worse. I am surprised there has not been a recall.

Verified Reviewer
Original review: Nov. 2, 2012

My husband purchased a Rusk Speed Freak Dryer (Pink) for Christmas in 2011 from Ulta. In March of 2012, the filter on the back of the dryer popped out and would not go back in. I could not locate my receipt, so I didn't immediately contact Customer Service. I came across the receipt in October of 2012. I called in to Customer Service at 800-326-6247 from work. The rep Craig told me that he needed the model number of the dryer. I said I would call back. I went home and could not locate a model number on the dryer or cord. I searched everywhere. No part number. I called Customer Service back and got Craig again. This time, I explained that there was no model number other than Speed Freak on the dryer.

I asked if there was more than one model number for the unique "Pink" Speed Freak. He said in an irritated tone that he could not help me without the model number. We went back and forth with "there is no model number on this unit" to "I'll need the model number." Still, he sounded so irritated with me. I asked to speak to a supervisor, and in a very condescending and disrespectful tone, he said, "Of course, but while you are on hold, you need to look on the handle of the dryer for the part number as no one here will be able to help you without it." I asked him if he was really in a Customer Service position talking to me in such a rude way, and he continued to talk over me repeating the same thing over and over and raising his tone saying, "You need to provide the model number." I raised my tone back and said to let me speak to that supervisor now! I was put on hold for 9 long minutes, at which time, a nicer lady got on the phone and said I could send the dryer back and a replacement would be sent to me which is a 2- to 3-week process.

I hung up, and upon my husband's suggestion, I gave Ulta a call and told them the situation. They said, "Come on in, and we will provide a replacement even though we normally don't do this after 60 days." Now, that is good customer service! I was so disappointed in the lack of respect and customer service from the Conair rep! By the way, the person at Ulta opened the brand-new Speed Freak Pink hairdryer while I was on the phone and said there is no part number on the unit at all!

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Verified Reviewer
Original review: July 30, 2012

Traci, I was using the same product as you, Conair Infiniti Pro AC Motor Hair Dryer, on Friday morning, July 27, 2012 and I had the hair dryer on. I had dropped the brush I was using to dry my hair, bent over to pick it up, so the hair dryer was just above waist level. All of a sudden it popped, sending out sparks from the bottom of the hair dryer, where the cord comes out, and it burnt the ** out of an area on my left side. The hair dryer is now dead. I have only had this hair dryer right at a year, so I cannot imagine that it would do this in such a short period. I do not wrap the cord around the hair dryer when I'm finished with it and I make sure the filter area is clean.

I cannot imagine what happened and my concern is that if I or someone else had been using this Conair hair dryer to dry a small child's hair, the damage could have been even more severe, such as burning their face or eye(s). Thankfully, it wasn't next to my face. I'm just pondering what further steps I should take in this matter, such as a lawsuit. Conair has to know that their product is malfunctioning and I even sent an email to their customer service department and never heard anything. I have taken pictures just in case anything comes of this.

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Conair Company Information

Company Name:
Conair
Website:
www.conair.com